HITACHI

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A Training Report On TECHNICAL CALL ANALYSIS AT HITACHI Home and Life Solution (INDIA) LTD, KADI

Sardar Vallabhbhai National Institute of Technology (SVNIT), Surat (Gujarat)

PRODUCTION ENGINEERING DEPARTMENT

Guided By: By: YATIN SHAH

&

Prepared PANKTI AGARWAL

SATISH NAIR

ACKNOWLEDGEMENT
Before I get into the details of this project, I would like to add a few heartfelt words for people who gave valuable support and guidance at each stage of the training. I am grateful to my institute S. V NATIONAL INSTITUTE OF TECNOLOGY and the company HITACHI LTD. for providing me the golden opportunity for industrial training at HITACHI LTD. from 17/05/10 to 16/06/10. I wish to express my deep and honorable sense of gratitude to Mr. P.D.PATEL (Head PRODUCTION DEPARTMENT) for his best support. Last but not least I express my sincere regards to all staff members of MANUFACTURING DEPARTMENT & QUALITY MANAGEMENT DEPARTMENT which directly or indirectly helped me in completing my training.

INDEX

Sr. No. 1 2 3 4 5 6 7 8 9

Topics Introduction to HITACHI Introduction to MANUFACTURING DEPARTMENT Introduction to SHEET METAL SHOP Introduction to PAINT SHOP DATA ANALYSIS NO/LOW COOLING PROBLEM PRIORTIZATION CHART CONCLUSION BIBLIOGRAPHY

INTRODUCTION TO HITACHI

The Hitachi Group has spread its roots, driven by a corporate philosophy of contributing to society through technology. With a thick trunk in the form of outstanding manufacturing technologies and branches and leaves representing the various businesses developed with those technologies, Hitachi has grown into one of Japans leading corporate groups in 1910, an organization of over 1,000 companies including subsidiaries and affiliates. The broad knowledge base, information systems and social infrastructure and the technologies that integrate and combine these has assembled over 90 years in business give the Hitachi Group an overwhelming competitive edge. Hitachi will continue to contribute to the realization of lifestyles with even greater convenience and comfort by focusing on New Era Lifeline Support Solutions and Global Products Incorporating Advanced Technology.

Hitachi Appliances boasts top-level expertise in compressors, the backbone of air conditioning and freezer systems, which range from small rotary compressors to scroll, screw and large centrifugal compressors, developed using original technologies and for which we have received respective energy savings and environmental awards. As a means of supporting comfortable and healthy lifestyles, we propose a wide array of electrical home appliances that fully utilize nanotechnology in addition to all-electric housing as the culmination of these achievements. At the same time, we are also leading the way in creating comfortable environments by carrying out in-depth studies related to air quality for commercial air conditioning systems. In order to pass on a living environment blessed with nature, fresh air and clean water to the next generation, Hitachi Appliances will maintain close contact with the "Lifestyle Zone" in striving to contribute to "quality of life."

About HHLI
Hitachi Home & Life Solutions (India) Ltd., a subsidiary of Hitachi Appliances, Inc., Japan, was first established in 1984. Headquartered in Ahmedabad, Gujarat, the companys manufacturing facility at Kadi is among the seven Hitachi room air conditioner facilities

worldwide. The Indian plant also exports Hitachi room air conditioners to the SAARC, Middle East and other tropical countries in addition to catering to the Indian market. With a total installed capacity of 250,000 units a year and turnover of over Rs 2800 million, Hitachi Home & Life Solutions (India) is amongst the top air-conditioning companies in India. It has a nationwide sales, distribution and service network. It has 14 Branches, 250 Sales and Service Dealers, more than 800 Showroom Dealers and 350 Service Points.

MANUFACTURING DEPARTMENT
PRODUCT PROFILE
Hitachi home and life solution (India) ltd. is one of the leading companies in world. HHLI Company has very vast product list. HHLI produces around 140 different type of ac. Here I took some acs detail and try to analyze it. HHLI has high range of window, split and space

maker ACs with high capacity energy efficient compressors for optimum cooling even at extreme temperature conditions and high airflow for faster cooling & quick pull down time. The main categories of AC and products of company.

1) Room air conditioners- Window AC, Split AC, and Tower AC 2) Packaged air conditioners- Concealed split, Ductable, Ceiling, Cassette AC 3) Space makers- Specific Telecom Cooling Solution 4) Chillers and Takumi- Large Air-Conditioning Application

PRODUCT CATEGORY
AC Category Room Air Conditioners Packaged Air Conditioners Space makers Set free Chillers Refrigerator Category Refrigerators Washing Machine Category Washing Machines Products Window AC, Split AC, Tower Concealed Splits, Ductable, Ceiling, Cassette Space makers Specific Telecom Cooling Solution Variable Refrigerant Flow System Large Air-Conditioning Application Products 3 Door Refrigerators Products Fully Automatic Washing Machine

PRODUCT DETAILS
1) Quadricool TM:

Hitachi presents Quadricool TM with revolutionary Twin Motor & the Twin Turbo Technology. Hitachis unique power saving technology saves your money.

2) Quadricool:
Enjoy customized world-class air conditioning at the touch of a button. Hitachi presents Quadricool, possibly the worlds most silent Window ac. A range of QC WAC with high capacity energy efficient compressors for optimum cooling even at extreme temperature conditions and high airflow for faster cooling & quick pull down time.

3) Hitachi Window AC:-

The Hitachi Window AC is an intelligent AC with a mind of its own. It gives you a comfortable environment understanding the city that you live in, the time of the day or night - 365 days a year, 24 hrs a day.

4) Atom:
Atom is the smallest Split AC in its category. At a weight of just 9 kgs and a size that is 30% smaller any other Split AC, it yet packs quite a punch thanks to the revolutionary Lambda Technology reduces size and maximizes cooling. that than

5) Atom One:Atom+1 are an innovative split air-conditioner that comes with an additional indoor unit. So you can add one to any of your rooms when you feel the need.

6) Atom XL:-

Presenting a small cooling solution for spaces. Atom XL is a small AC that enough cooling power (2.75TR 3.5TR) to chill a grand hall, a huge conference room or even your living room.

large packs

7) IOTA:Introducing new offering in VI Series from the stable of HHLI- IOTA. True to its other companions of the series, not only is it aesthetically beautiful by being Compact & Elegant but also is technologically superior with Step less DC Fan Motor & New Advanced Handset.

8) Hitachi Split AC:Equipped with a Vacuum Fluorescent Display (VFD) and a host of other intelligent features, Hitachi Split AC is an intelligent buy.

9) Floor-standing Air Conditioners (Hitachi Tower):

The Hitachi Tower is yet another innovative product. You can install it anywhere in your room as it is a free standing AC.

10) Hitachi Cassette:Hitachi Cassette is quite simply the best ceiling AC in India. It ensures uniform cooling in even the most irregular shaped rooms.

11) Micro cool Cassette:Without a doubt, the best ceiling AC in India. It offers uniform cooling even in the most irregularly shaped rooms. Its installation is hassle-free since it requires no ducting.

12) Micro cool Ductable:Yet another revolutionary AC in the range. It is a microprocessor controlled range that comes with a choice of two controllers, Super-Fi and High-Fi.

13) Micro cool Concealed Split:Technologically and aesthetically designed for large

showrooms, hotels, shops, resorts, offices with cubicles and rooms with low ceilings.

14) Micro cool Ductable:The next generation Air Conditioning System, Hitachi has developed the new SETFREE series to meet the increasing requirements and complex operating conditions of intelligent building air conditioning.

15) Chillers:Hitachi s range of Water - Cooled Water Chillers and Air - Cooled Water Chillers utilize the world renowned Hitachi Twin Screw Compressors. Water Cooled Chillers An innovation of total Hitachi technology comes in 12 models with Stable operation to satisfy various customer demands. Air Cooled Chillers The all-new AYCZ series with Shell & Tube Coolers.

16) Space maker:This cutting edge air conditioning system is specially designed for Unmanned Telecom Shelters. Space maker comes to you with higher cooling capacity, unique safety features, lower power consumption and lower operating costs.

INTRODUCTION TO PRODUCTION DEPARTMENT

Production Department has a following four shops: 1. Sheet metal shop 2. Paint shop 3. Coil shop 4. Assembly shop MANUFACTURING UNIT
Manufacturing unit is most necessary and is called heart of that every production company. Manufacturing unit is handled by the manufacturing dept. Manufacturing strategy can be defined as a set of co-ordinate objectives and action programs applied to a firms manufacturing function and aimed at securing medium and long term, sustainable advantage over that firms competitors. The manufacturing function requires a strategy to ensure a match, or congruence, between the companys markets and the existing and future abilities of the production system. The manufacturing Department at HHLI is a state of art facility incorporating the best machines, practices and mindset for the best products.

MACHINE OF A SHEET METAL SHOP: A. SUB PROCESS ZONE1. Mechanical Press BreakType= Mechanical Cutting length= 2504 mm Weight of machine=23 Tonne Company name= Hindustan Hydraulic

2. Hydraulic Press BreakCapacity= 135 Tonne Types= Hydraulic Material= G.P.Sheet Company= Godrej

3. Mechanical Press BreakCapacity= 60 Tonne Types= Mechanical Material= G.P.Sheet Company=Ruby

4. Hydraulic Press BreakCapacity= 63 Tonne Types= Hydraulic Company=Rigimax

5. Hydraulic Press BreakCapacity= Types= 100 Tonne Hydraulic

Company= Godrej Stroke= 8-125mm Stroke Per min.= 40 Slide Adjustment=80mm Shut height= 355mm

6. Hydraulic Press BreakCapacity= 125 Tonne Types= Hydraulic Company= Godrej Stroke= 8-160mm Stroke Per min.= 50 Slide Adjustment=80mm Shut height= 532mm

7. Small Press BreakCapacity= 20 Tonne Types= Mechanical Company=Godrej

8. Small Press BreakCapacity= 25 Tonne Types= Mechanical Company=Godrej

9. Small Press BreakCapacity= 40 Tonne Types= Mechanical Company=Godrej

10. CNC Press BreakCapacity= 80 Tonne Company=Hindustan

11. Multi Form Folding MachineCompany=Transtech Machinery

USES -1.All Press Break used for a cutting a sheet metal.

2. In all press breaks by use of different dies we can do different operations on the sheet metal.

B.SPOT WELDING ZONE1. Pedal Type Spot Welding MachineCapacity=15KVA No. of Machine=1

2. Hydraulic Type Spot Welding MachineCapacity=30 KVA No. of Machine=5

USES- 1.Spot welding machine use for a welding a sheet metal

Part. 2. All air condition part weld by a spot welding machine.

4. INTRODUCTION TO PAINT SHOP

Paint shop has following four parts: 1. Pretreatment 2. W.D. Oven 3. Paint Booth 4. P.B. Oven

1.

Pretreatment-

SR NO. TANK NAME 1 KOD TANK 2 DEGREASE TANK 3 WATER RINSE-1 TANK 4 WATER RINSE-2 TANK 5 SURFACE CONDTING TANK 6 PHOSPTHATING TANK 7 WATER RINSE-3 TANK 8 WATER RINSE-4 TANK

CAPACITY 1200 LITER 3200 LITER 1700 LITER 1700 LITER 1700 LITER 4200 LITER 1700 LITER 1700 LITER

9 10

AIR PRECIRCULATION E.M. PHRASE TANK

1700 LITER

2. W.D.OVEN-

3. PAINT BOOTH

4. R.B.OVEN

-All the sheet metal part of a A.C. are painted in a Paint shop. -Conveyer belt is use in a paint shop for paint.

DATA ANALYSIS (DATA EXTRACTED FROM SMS)

In the month of MAY, the total numbers of calls are divided in the following categories:BREAKDOWN COMMISSIONING AND DEMO FREE SERVICE OTHERS 9608 14437 4426 757

Mostly, problems are faced in the following types of air conditioners:

PAC/DUCT SPACE MAKER SPLIT WINDOW 106 36 4817 4649

Now each type of AC is considered separately and breakdown calls are analyzed.

STANDARD PROBLEM WISE ANALYSIS

SPLIT BREAKDOWN
NO COOLING WATER DRIPPING NOT WORKING MACHINE NOT WORKING REMOTE NOT WORKING NOISE IN MACHINE COMPRESSOR PROBLEM LOW COOLING RED LIGHT BRINKING PART DAMAGED GAS LEAKAGE BAD SMELL MACHINE TRIPPING PROBLEM ODU NOT WORKING AUTO SWING NOT WORKING COMPRESSOR TRIPPING PROBLEM ICE FORMATION FAN MOTOR NOT WORKING SPARE PART REQUIRED ODU NOISE PROB NO. OF CALLS 1449 679 672 305 280 245 208 192 157 99 98 57 53 53 47 46 41 36 32 28 CUMULATIVE 1449 2128 2800 3105 3385 3630 3838 4030 4187 4286 4384 4441 4494 4547 4594 4640 4681 4717 4749 4777 % 30% 44% 58% 64% 70% 75% 80% 84% 87% 89% 91% 92% 93% 94% 95% 96% 97% 98% 99% 99%

COMPRESSOR MAKING NOISE UNIT DAMAGED/SCRATCH STABILIZER PROBLEM POWER CONSUMPTION IS MORE MACHINE FOUND DAMAGED FRONT COVER BROKEN

12 10 8 5 3 2 4817

4789 4799 4807 4812 4815 4817

99% 100% 100% 100% 100% 100%

TOTAL

Only those problems will be considered which has 80% contribution. Other standard problems are neglected since they have almost negligible contribution in the problem and will make not much difference in the functioning of the machine. So in the case of SAC the major problems that are faced are no cooling, water dripping, not working, remote not working, noise problem, compressor problem.

MODEL WISE ANALYSIS

SPLIT BREAKDOWN
ACE FMS ACE CO Hitachi ACE NEW LOGI KAZE HT Tower ATOM SQ/ ATOM IOTA STAR INVETER ATOM XL HAT 3/4Tr Logi TF NO. OF CALLS 1612 1251 313 250 118 107 84 52 24 13 11 4 1 3840 CUMULATIVE 1612 2863 3176 3426 3544 3651 3735 3787 3811 3824 3835 3839 3840 % 42% 75% 83% 89% 92% 95% 97% 99% 99% 100% 100% 100% 100%

TOTAL

Since only those models will be considered that contribute about 80%, I have further analyzed the major problems encountered by the models of SAC. We only consider the latest models like ACE FMS, ACE CO, STAR, INVERTER, and KAZE. This is because production of these models is going on the assembly line and actions can be taken immediately at the line itself which can definitely help in reducing the chances of further occurrence of any kind of problem.

ACE FMS
DEFECT TYPE NO COOLING NOT WORKING WATER DRIPPING MACHINE NOT WORKING NOISE IN MACHINE RED LIGHT BRINKING REMOTE NOT WORKING LOW COOLING PART DAMAGED GAS LEAKAGE AUTO SWING NOT WORKING ODU NOT WORKING COMPRESSOR PROBLEM BAD SMELL ICE FORMATION FAN MOTOR NOT WORKING COMPRESSOR TRIPPING PROBLEM ODU NOISE PROB MACHINE TRIPPING PROBLEM UNIT DAMAGED/SCRATCH COMPRESSOR MAKING NOISE POWER CONSUMPTION IS MORE STABILIZER PROBLEM FRONT COVER BROKEN MACHINE FOUND DAMAGED TOTAL NO OF CALLS 512 210 208 95 90 86 83 71 44 35 26 24 23 17 17 14 13 11 9 6 4 3 3 1 0 1605

CUMULATIVE
512 722 930 1025 1115 1201 1284 1355 1399 1434 1460 1484 1507 1524 1541 1555 1568 1579 1588 1594 1598 1601 1604 1605 1605

% 32% 45% 58% 64% 69% 75% 80% 84% 87% 89% 91% 92% 94% 95% 96% 97% 98% 98% 99% 99% 100% 100% 100% 100% 100%

ACE CO
DEFECT TYPE NO COOLING NOT WORKING WATER DRIPPING NOISE IN MACHINE MACHINE NOT WORKING REMOTE NOT WORKING LOW COOLING RED LIGHT BRINKING COMPRESSOR PROBLEM NO OF CALLS 377 181 181 78 75 68 50 44 37

CUMULATIVE
377 558 739 817 892 960 1010 1054 1091

% 30% 45% 59% 66% 72% 77% 81% 85% 87%

GAS LEAKAGE BAD SMELL PART DAMAGED MACHINE TRIPPING PROBLEM ODU NOT WORKING ICE FORMATION AUTO SWING NOT WORKING COMPRESSOR TRIPPING PROBLEM ODU NOISE PROB FAN MOTOR NOT WORKING COMPRESSOR MAKING NOISE MACHINE FOUND DAMAGED STABILIZER PROBLEM UNIT DAMAGED/SCRATCH FRONT COVER BROKEN POWER CONSUMPTION IS MORE TOTAL

28 26 24 18 14 9 7 7 7 6 3 2 2 2 1 0 1247

1119 1145 1169 1187 1201 1210 1217 1224 1231 1237 1240 1242 1244 1246 1247 1247

90% 92% 94% 95% 96% 97% 98% 98% 99% 99% 99% 100% 100% 100% 100% 100%

KAZE
DEFECT TYPE NO COOLING NOT WORKING MACHINE NOT WORKING WATER DRIPPING NOISE IN MACHINE REMOTE NOT WORKING LOW COOLING COMPRESSOR PROBLEM RED LIGHT BRINKING MACHINE TRIPPING PROBLEM ODU NOISE PROB GAS LEAKAGE ICE FORMATION ODU NOT WORKING AUTO SWING NOT WORKING PART DAMAGED BAD SMELL COMPRESSOR MAKING NOISE COMPRESSOR TRIPPING PROBLEM FAN MOTOR NOT WORKING FRONT COVER BROKEN MACHINE FOUND DAMAGED POWER CONSUMPTION IS MORE STABILIZER PROBLEM UNIT DAMAGED/SCRATCH TOTAL NO OF CALLS 27 26 9 9 8 8 7 4 4 3 3 2 2 2 1 1 0 0 0 0 0 0 0 0 0 116

CUMULATIVE
27 53 62 71 79 87 94 98 102 105 108 110 112 114 115 116 116 116 116 116 116 116 116 116 116

% 23% 46% 53% 61% 68% 75% 81% 84% 88% 91% 93% 95% 97% 98% 99% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

STAR
DEFECT TYPE NO COOLING NOT WORKING WATER DRIPPING COMPRESSOR PROBLEM MACHINE NOT WORKING BAD SMELL PART DAMAGED AUTO SWING NOT WORKING COMPRESSOR MAKING NOISE COMPRESSOR TRIPPING PROBLEM FAN MOTOR NOT WORKING FRONT COVER BROKEN GAS LEAKAGE ICE FORMATION LOW COOLING MACHINE FOUND DAMAGED MACHINE TRIPPING PROBLEM NOISE IN MACHINE ODU NOISE PROB ODU NOT WORKING POWER CONSUMPTION IS MORE RED LIGHT BRINKING REMOTE NOT WORKING STABILIZER PROBLEM UNIT DAMAGED/SCRATCH TOTAL NO OF CALLS 8 5 3 2 2 1 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 22

CUMULATIVE
8 13 16 18 20 21 22 22 22 22 22 22 22 22 22 22 22 22 22 22 22 22 22 22 22

% 36% 59% 73% 82% 91% 95% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

INVERTER
DEFECT TYPE NOT WORKING LOW COOLING NO COOLING BAD SMELL COMPRESSOR TRIPPING PROBLEM ICE FORMATION NOISE IN MACHINE PART DAMAGED RED LIGHT BRINKING AUTO SWING NOT WORKING COMPRESSOR MAKING NOISE COMPRESSOR PROBLEM FAN MOTOR NOT WORKING FRONT COVER BROKEN GAS LEAKAGE MACHINE FOUND DAMAGED MACHINE NOT WORKING MACHINE TRIPPING PROBLEM ODU NOISE PROB NO OF CALLS 3 2 2 1 1 1 1 1 1 0 0 0 0 0 0 0 0 0 0

CUMULATIVE
3 5 7 8 9 10 11 12 13 13 13 13 13 13 13 13 13 13 13

% 23% 38% 54% 62% 69% 77% 85% 92% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

ODU NOT WORKING POWER CONSUMPTION IS MORE REMOTE NOT WORKING STABILIZER PROBLEM UNIT DAMAGED/SCRATCH WATER DRIPPING TOTAL

0 0 0 0 0 0 13

13 13 13 13 13 13

100% 100% 100% 100% 100% 100%

WAC STANDARD PROBLEM WISE ANALYSIS WINDOW BREAKDOWN

NO COOLING NOISE IN MACHINE NOT WORKING REMOTE NOT WORKING LOW COOLING MACHINE NOT WORKING COMPRESSOR PROBLEM AUTO SWING NOT WORKING BAD SMELL PART DAMAGED COMPRESSOR TRIPPING PROBLEM WATER DRIPPING COMPRESSOR MAKING NOISE GAS LEAKAGE MACHINE TRIPPING PROBLEM ICE FORMATION FAN MOTOR NOT WORKING RED LIGHT BRINKING SPARE PART REQUIRED FRONT COVER BROKEN POWER CONSUMPTION IS MORE ODU NOISE PROB MACHINE FOUND DAMAGED STABILIZER PROBLEM UNIT DAMAGED/SCRATCH ODU NOT WORKING NO. OF CALLS 1532 772 633 269 238 218 198 94 82 82 77 72 71 70 61 41 39 29 21 12 12 8 7 6 4 1 4649 CUMULATIVE 1532 2304 2937 3206 3444 3662 3860 3954 4036 4118 4195 4267 4338 4408 4469 4510 4549 4578 4599 4611 4623 4631 4638 4644 4648 4649 % 33% 50% 63% 69% 74% 79% 83% 85% 87% 89% 90% 92% 93% 95% 96% 97% 98% 98% 99% 99% 99% 100% 100% 100% 100% 100%

TOTAL

Only those problems will be considered which has 80% contribution.

So in the cases of SAC the major problems that are faced are no cooling, water dripping, not working, remote not working, and noise problem.

WAC MODEL WISE ANALYSIS WINDOW BREAKDOWN

QC TM QC SM WAC SF Logi TF Hitachi ACE HT Tower ATOM SQ/ ATOM ACE CO NO. OF CALLS 1181 609 55 16 2 2 2 1 1868 CUMULATIVE 1181 1790 1845 1861 1863 1865 1867 1868 % 63% 96% 99% 100% 100% 100% 100% 100%

TOTAL

Here in the cases of WAC I considered only latest models like QC SM and QC TM.

QC SM
DEFECT TYPE NO COOLING NOT WORKING NOISE IN MACHINE MACHINE NOT WORKING COMPRESSOR PROBLEM REMOTE NOT WORKING LOW COOLING BAD SMELL AUTO SWING NOT WORKING COMPRESSOR TRIPPING PROBLEM GAS LEAKAGE FAN MOTOR NOT WORKING WATER DRIPPING COMPRESSOR MAKING NOISE ICE FORMATION MACHINE TRIPPING PROBLEM PART DAMAGED RED LIGHT BRINKING POWER CONSUMPTION IS MORE FRONT COVER BROKEN ODU NOISE PROB MACHINE FOUND DAMAGED ODU NOT WORKING STABILIZER PROBLEM UNIT DAMAGED/SCRATCH TOTAL NO OF CALLS 202 97 87 41 30 30 27 16 11 10 10 9 7 6 5 5 5 4 3 2 1 0 0 0 0 608

CUMULATIVE

QC TM
DEFECT TYPE NO COOLING NOISE IN MACHINE NOT WORKING COMPRESSOR PROBLEM REMOTE NOT WORKING LOW COOLING MACHINE NOT WORKING AUTO SWING NOT WORKING BAD SMELL GAS LEAKAGE COMPRESSOR TRIPPING PROBLEM COMPRESSOR MAKING NOISE PART DAMAGED MACHINE TRIPPING PROBLEM WATER DRIPPING FAN MOTOR NOT WORKING ICE FORMATION RED LIGHT BRINKING FRONT COVER BROKEN POWER CONSUMPTION IS MORE ODU NOISE PROB NO OF CALLS 405 166 165 65 64 63 44 30 30 24 23 22 14 12 12 11 10 8 5 3 1

CUMULATIVE

Now I have further gone into the technical details of the breakdown calls and find out that what the reasons behind the malfunctioning of the machine are. All this data which I am using to present my report is taken from SMS (Service Management System). After the breakdown call is registered in HCS (Hitachi Customer Service) department, the technician attends the customer and gives his feedback. And by going through his feedback I have made different categories. Before checking those categories I would like to present the different causes of any particular standard problem.

The data analyzed from the feedback of the technician is divided under following categories. Here we take only NO COOLING or LOW COOLING problem since covers our 80% of the area. Some breakdown calls are not defined, hence they are not considered in this following report:

NO/LOW COOLING PROBLEM

PM SERVICE ALREADY OK DEMO GAS CHARGING OTHER PCB FAULT N ELECTRICAL DEFECTS REPLACE REMOTE SETTINGS STABILISER COMPRESSOR PROBLEM OVERSIZED ROOM OTHER includes:: Voltage fluctuation Noise problem Installation defect Insulation problem Customer not satisfied 363 221 202 160 145 56 40 25 17 8 7

On the basis of these categories I have made the prioritization chart which clearly divides high and low priority problem and control over it. This helps the company in deciding the direction to approach to take measures against the problem.

PRIORTIZATION CHART (for low/no cooling problem)

HI, LC 1) 2) 3) 4) 5) 6) 7) REMOTE SETTINGS REPLACEMENT PM SERVICES STABILISER COMPRESSOR PROBLEM DEMO ISSUES PCB FAULTY & ELECTRICAL DEFECTS QUADRANT 2

1) GAS LEAKAGE 2) CUSTOMER NOT SATISFIED

HI, HC

QUADRANT 1

LI, LC 1) ALREADY OK 2) OVERSIZED ROOM 1) NOISE PROBLEM 2) INSULATION PROBLEM

LI, HC

3) VOLTAGE PROBLEM 4) INSTALLATION DEFECT QUADRANT 3 QUADRANT 4

CONCLUSION
In the practical training for a period of 30 days, I have learned a lot about the present scenario in the field of production. I have gained knowledge about the technologies and strategies used by the company to make it a success. At our college I have learnt most of the things theoretically, which does not provide sufficient information about the subjects and students remain unaware of the problems and errors when they go to the field. This practical training has provided me the knowledge about various technologies in the production field. I am highly grateful to the HITACHI family for the support and guidance given to me for the successful completion of my practical training.

PANKTI AGARWAL

BIBLOGRAPHY
Hitachi sitei2i Globle.hitachi.com www.hitachi-hli.com Annual Report Surveyasking question Brochures