Escolar Documentos
Profissional Documentos
Cultura Documentos
www.lakshyasolutions.com
CommTEL CTI
A complete Call Centre CTI Suite for Hosted & On-Premise implementation of contact centre
Proposal : Brochure
Contact: Arindam Chakravorty Lakshya Solutions Ltd, 1st Floor, ABMGP Building, #73-74 Margosa Road, 17th Cross Malleswaram Bangalore560055 India
The missing link Lakshya Solutions Ltd this document and the information contained herein 1 not be published, disclosed, or used for anybetween your business and its IT needs Lakshya, may other purpose.
Cell: +91.99169.65415. This document
contains confidential and proprietary information of Lakshya. It is furnished for evaluation purposes only. Except with the express prior written permission of
Key associations
Product lines
CommTEL CallDesk CSQL PayLink SmartBilling VAS-DP Talk
Lakshya Solutions Ltd
3
The missing link between your business and its IT needs
Single vendor and single point of contact for all services related to addressing your customer call handling & communication needs
Complete call center with intelligent routing of incoming calls based on products, areas,
languages, etc. With real time stats on calls on Q, calls abandoned, callback Q, etc
Service IVR Speech recognition or DTMF enabled Payment IVR Automated outbound dialing and SMS service to customers
Vast experience & high expertise levels in application / product development in telecom, contact centre domain Agile process to meet aggressive timelines & requirements Ready availability of manpower pool skilled in specific domain Each individual member driven by a feeling of ownership
CommTEL full-featured call centre CTI platform supporting hosted / on-premise implementations
CallDesk Agent desktop Indias 1st thinclient unified agent UI which also works on ThinPCs*
* If you are interested in having a look at the ThinPC based solution, please mail at sales@lakshyasolutions.com
Highly available system, with in-built fail-over Real-time dashboard for channel status, trunk mechanism. availability, agent activity, queue status, campaign penetration Supports predictive / preview / auto-preview / Exhaustive & customizable set of reports on blaster (OBD) / manual dialing modes agent performance, lead penetration, dialer performance. Supervisor can barge-in, coach, monitor, change Intelligent and configurable call back feature & agent ready / not ready, etc non-intrusively and queue management for inbound operations on-demand. Can integrate with any Web-based or applet Customizable MOH based CRM or Oracle Forms application Supports operator trunks for both ISDN PRI IVRS with ACD capabilities defined as per (E1/T1) circuits as well as SIP trunks business requirements. CallDesk Agent Desktop comes with WYSIWYG Can integrate with any legacy PBX or channel user-friendliness & inbuilt softphone bank to connect analog extensions
Detailed feature list is in the appendix at the end of this presentation. Get in touch with us for more details
CommTEL architecture
10
Server requirements
Server 2 nos for 120 seats
CPU RAM HDD PCI Express slots OS DVD RW Drive 8GB 500GB (will vary with logging requirements) 2 Linux 1 (indicative specs) Intel Xeon Quad Core
11
If you are planning to setup your own call centre or If you already have one and are planning to upgrade or If you are burning your fingers paying the high AMC charges
Then LAKSHYAs CommTEL CTI Platform and Call Centre Suite is the ideal solution for you, see why...
CommTEL CTI & Call Centre Suite implementations are available on per port per month rental model (OPEX) as well as fixed cost model (CAPEX). No upfront CAPEX investment for any high-end & expensive hardware, software or 3rd party licenses. Components can be added proportional to business requirement & growth without hampering production & not eating away into funds This is a single-vendor solution, hence support & services are fast & effective. Can integrate with your existing PBX, IP phones, analog phones, channel banks to re-use your investments.
12
www.lakshyasolutions.com
13
14
15
16
17
18
19
20
21
22
23
24
25
26
Outbound features
Attach data Manual dialing Skill based routing Pacing controls Wait message NANP manager Time Zone admin Machine detection Multi-numbers for a campaign record
27
CTI
ACD Vendor support Real-time stats Transfer to CTI agent / extension Voicemail
Voice recording
Voice recording Recording automation Recording on demand IVR transaction recording Screen capture Web collaboration recording Recording notification Recording classification Media player features Recording search Recording export Recording archival
DNC management
Global DNC list Campaign wise DNC list Agent DNC list
Real-time dashboards
Agent activity Dialer state List wise disposition status
28