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B.E./B.TECh.DEGREE EXAMINATION, NO\EMBER/DECEMBER 2007. Seventh Semester (Regulation 2004) Aeronautical Engineering MG 1401 TOTAL QUALITY MANAGEMENT

(Common to B.E. (Part-Time) Sixth Semester Regulation 2005)

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PART A 1. 2.

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Write the equation that would quantify quaiity.

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Use of statistical tables is permitted. Answer ALL questions. (10 x2 = 20 marks)

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Time : Three hours

3. 4. 5.

Draw the figure to depict customer satisfaction model. Expand 5S. In a foundry, the castings manufactured are inspected with respect to the four defects namely, blow holes, core shift, honey combing and hot tear design. Design a check sheet to gather data on the total number of castings found defectives due to the respective above defects. A spindle with specifications 20 t 0.05 mm was machined in a lathe. The standard deviation of the spindle machined was found to be 0.25 mm. Compute the capability index. State whether the machining process in the lathe is capable of meeting the specifications'

6.

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What is meant bv vision statement? Write statement.

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(Common to all branches except Biotechnology, Chemicai Engineering, Pol5.rner Technology, Textile Technology, Textile Technology (Fashion Technology), Textile Technology (Textile Chemistry) and Marine Engineering)

Maximum : 100 marks

a sample one-sentence vision

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Indicateanytwostrengthsandweaknessesofbenchmarkingtechnique.

S.Ifthespecificationsaret0t2foraparticularqualitycharacteristicandthe averagerepaircostisRs'200,determinetheiossfunction.Determinetheloss at Y=\1 ' g.DrawthemodelofprocessbasedqualitymanagementsystemgiveninlSo 9 0 0 1: 2 0 0 0 ' 10. and'ISO 14001 standards' Differentrate TS tilg4g PARTB-(5x16=80marks) (i) (ii) quality with examples' Indicate the dimensions of quality council' Enumerate the duties of Or (b) L2. (a) (8) (8)

11. (a)

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(i)

to orgamzations shall take any eight actions that an Enumerate (8) handle comPlaints' concepts to achieve Describe briefl5' any eight workforce in an organization'
a motivated (8)

(ii)

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(b)

13. (a)

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( i ) I n d i c a t e a n y t w o i t e m s t h a t c a n b e m e a s u r e d u n d e r (2)e f o l l o w i n g t h Customers : (1) Human resources titles in an otganrzation (8) (3) Production (4) Researchand Development' ( i i ) D e s c r i b e b r i e f l y a n y e i g h t c r i t e r i a t h a t n e e d t o b e c o n s i d e r e d w h i(8) le performancemeasures in organizations' developing Foliowingtablecontainsthedataontheweightofaplasticcomponentin moiding using a plastic injection grams. This componentis manufactured process.Meanandrangechartsarerequiredtobeestablishedforthis process.Determinethetrialcentrallineandcontrollimits.Drawthe meanandrangechartsandplotthevalues.Statewhethertheprocessis

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points of management' Enumerate Deming's 14

( 1 6)

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under statistical control. If not. assume that the deviation occurred due to assignable causeswhich are rectified now. Revise the central line and control limits. Draw the revised mean and range charts and plot the (16) values. State whether the processis now under statisticai control. Sample Number Xr 1 2 3 4 5
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Measurements

Xz 6.40 6.37 6.40 6.64 6.34 6.40 6.44

X: 6.32 6.36 6.34 6.68 6.44 6.29

Xa

6.35 6.46 6.34 6.69 6.38

6.37 6.4r
6.36 6.59 6.40 6.34 6.58 6.38 6.48 6.37

6.4r
6.38 6.35 6.56 6.38

8 9 10

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6.55 6.40 Or

(b)

Describe the characteristics and applications of the following four new seven management tools (i) Affinity diagram (ii) Interrelationship (16) diagraph (iii) Matrix diagram (iv) Processdecisionprogram chart. (i) 'House of Draw the general structure of Quality' and indicate the (8) constituentsin it.

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14. (a)

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6.37 6.45 6.45

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(ii)

Explain briefly the QFD process.

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(8)

(b)

(i)

What are the six major loss areas that are measured, tracked and measured in a TPM program? Indicate the method of measuring

any two of these major losses. (ii)

(8)

List the four stages of FMEA and indicate the activities carried out (8) under each stage.

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15.

(a)

Consider a company involved in testing the strengths of components. Currently 50 engineers are working in the company. Explain briefly the steps that the companyshouid take to implement ISO 9001 : 2000 based (16) quaiity system and obtain the certificate from a certifying agency. Or

(b)

(i)

with the aid of a pyramidal diagram, describe the documentation (8) hierarchy stipuiated in ISO 14001standard.
any eight key organization implementing ISO 14001 based system. Enumerate benefits achievable on (8)

(ii)

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