RESUME

C/o. Mr. Subhamoy Bhattacharya B-27/2, Merlin Housing Estate New Delhi 750026 Phone: 011-25267890 (Residence) 9861590297 (Cell New Delhi) Email: ashoke.bhattacharya@yahoo.co.in

Ashoke Bhattacharya
Objective To join a high-end BPO/KPO/IT company in an analytical process.

Work Experience

21 months of work experience at Dell BPO as a Process Associate. The name of the department was Order Fulfillment. The responsibilities handled were:

Carrying out of transaction processing related to physical claims of Dells products through the logistics module of SAP in case of the complaints of channel partners. Preparation of credit notes, shipping documents related to logistics. Extensive interaction with cargo companies like DHL for the prompt movement of goods. Preparation of charts related to the stock of different Dell products in the warehouses of the Asia Pacific countries namely Singapore, Australia, New Zealand for the analysts based in Singapore. Preparation of quotes of Dells products for the customers of Thailand, Singapore and carrying out the related logistical transaction processing to ensure the deal. Extensive interaction with the channel partners of Dell like Bond and Bond Company, Tech Pacific etc. Preparation of quality charts of the whole team to ensure the proper flow of process. Training of the new joinees. _____________________________________________________________________________________________ Education 2008 Completing Two Years Postgraduate Diploma in Business Management from Institute of Management, Delhi (Approved by AICTE) and ranked as category A institution in the country by AIMA. (Aggregate Score: 88% till date all terms taken together). The area of specialization: MARKETING and FINANCE Passed B.Com (Hons.) from St. Xaviers College, Mumbai under Bombay University with 75.6% marks. Passed Higher Secondary Examination in the Commerce stream from Polish Church Collegiate School under the aegis of Maharashtra. Council of H.S. Education with 85% marks. Passed Secondary Examination from International Model School under the aegis of Central Board of Secondary Education with 98% marks. Retail Audit of the penetration level of Colgate Gel covering five markets of Delhi with a sample size of 150 customers. Branding perspectives in the organised retail industry Calculation of Beta for the FMCG industry in general and Emami Company in particular. A study of the depository system in India A study of the financial performance of the power sector of the country A study of the comparison between the products and services of Standard Chartered bank and HDFC bank.

2003

2000

1998 Projects Undertaken During PGDBM

Undergone 8 weeks of summer training at HDFC Bank, Chandigarh. The title of the project is Retail Banking at HDFC Bank. The aspects are as follows: Study of the perception, awareness and satisfaction of customers regarding HDFC Bank. Making the retailers aware of the current account facilities of the bank. A macro study of the retail banking industry and bringing retail concepts in banking like Promotion and positioning of the bank branches as stores selling financial products. Carrying out of customer loyalty programmes. ______________________________________________________________________________________________ Dissertation The topic of dissertation is Retail Customer Service.

Summer Training

______________________________________________________________________________________________ Passed the Green Belt Examination with 64% marks. It was sponsored by Dell Corporation and training was carried out by Indian Statistical Institute. _______________________________________________________________________________________________ Achievements Got 1st prizes in Inter B-school Role Play competition, Admad Show and 3rd prize in Extempore competition held by Institute of Management Studies., Gurgaon. Got 2nd prize in Inter B-school Extempore Competition held by Punjab University. Got 2nd prize in Inter B-school Extempore competition held by Apeejay School of Management,Noida. Got the 3rd prize in Inter School debate competition held by Rotary Club of Kolkata. Was actively engaged with the Scouting movement and went to several camps. ______________________________________________________________________________________________ Date of Birth : 17th November, 1982 Marital Status : Single Languages : English, Hindi, Bengali,Punjabi IT Skill Set : MS Office, Internet ______________________________________________________________________________________________ Personal Reference 1) Capt. Vikash Sharma (Chief CoordinatorPlacements) INSTITUTE OF MANAGEMENT 2130/4711, Vivekananda Marg, New Delhi751002 E-mail: vikash.sharma@im.ac.in Prof. Subhamaya Panda Associate Professor INSTITUTE OF MANAGEMENT 2130/4711, Vivekananda Marg, New Delhi751002 E-mail: spanda@im.ac.in Mr. Brajamohan Tarenia Assistant Manager HDFC Bank Limited 45, Vasant Kunj New Delhi - 751009 011-2536124/6125/3864 E-mail: brajamohant@hdfc.com Other Qualifications

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