ATM MACHINE Introduction Automated Teller Machines (ATMs) have gained prominence as a delivery channel for banking transactions

in India. Banks have been deploying ATMs to increase their reach. As at the end of December 2007, the number of ATMs deployed in India was 32,342. From first day of April 2009, entire ATM network is now available to customers from any bank for transactions for no fee at all, irrespective of the banks in which they have their accounts, Now Customers will not be levied any fee on cash withdrawals using ATM and debit cards issued by other banks. This will in turn increase usage of ATMs in India. More people are now moving towards using the automated teller machines (ATM) for their banking needs. According to a survey by Banknet India, 95% people now prefer this modern channel to traditional mode of banking. Almost 60% people use an ATM at least once a week. Increased ATM usage is also helped by the fact that customers have now the flexibility of using ATMs of other banks, as most of the banks are part of major
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ATM MACHINE interbank networks like National Financial Switch (NFS), Mitr, BANCS, Cashtree and Cashnet. The interbank networks have brought together ATMs of several banks so that consumers would gain access to any of the participating banks ATMs. Banks find it cheaper to pay membership fees to these networks as against setting up additional units in expensiveto-deploy areas. ATMs are now seen to be more than mere cash dispensing machines. Customers use ATMs to recharge their mobile phone pre-paid connections, pay their utility bills, even mutual fund transactions making them at par with flexibility given in internet banking only more secure. Though the concentration of ATMs is greater in metros, the demand is increasing for other cities and even rural areas. ATM's per million people approximately is 33 units is very low. Experts forecast that the growth rate (CAGR) is expected to grow 18 percent up by 2013. Banks going into a self service model can have huge saving potential for banks and may also increase the convenience for the customers. Many ATM vendors have devised specialised machines, embedded with biometric devices for authentication. Catering to the rural population, these machines have enabled them to interact with
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ATM MACHINE the machine in their local language and on a graphical user interface. The rural customer has seemed to accept this new medium. This has the potential to further widen the scope of ATM usage in the interior parts of the country. History The first Automated Teller Machine (ATM) was introduced in the year 1967 by Barclays Bank in Enfield Town in North London. At that time a few would have anticipated excess in ATMs. Then for many years after, the aim was to shift people off the teller lines thus lowering a banks distribution costs and increase efficiency. But in the 1980s, it was noticed that people continued to visit branches, though not as frequently, so that with the added costs of ATMs, overall distribution costs were actually rising. Then, in the mid-1990s, came surcharges, which fuelled the proliferation of off-premises ATMs, which led in turn to the current overcapacity. There was a slowdown in ATM transactions, partially because of the consumers reaction to the imposition of surcharges. Also by the advent of surcharging there was a massive growth in the number of ATMs as it offered ATM owners

ATM MACHINE revenues making it economical to install ATMs where they might not have been placed otherwise. How Do ATMs Work? An ATM is simply a data terminal with two input and four output devices. Like any other data terminal, the ATM has to connect to, and communicate through, a host processor. The host processor is analogous to an Internet service provider (ISP) in that it is the gateway through which all the various ATM networks become available to the cardholder (the person wanting the cash).

Most host processors can support either leasedline or dial-up machines. Leased-line machines connect directly to the host processor through a four-wire, point-to-point, dedicated telephone line. Dial-up ATMs connect to the host processor through a normal phone line using a modem and a toll-free number, or through an Internet service provider using a local access number dialed by modem.
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ATM MACHINE Leased-line ATMs are preferred for very high-volume locations because of their thru-put capability, and dial-up ATMs are preferred for retail merchant locations where cost is a greater factor than thru-put. The initial cost for a dial-up machine is less than half that for a leased-line machine. The monthly operating costs for dial-up are only a fraction of the costs for leased-line. The host processor may be owned by a bank or financial institution, or it may be owned by an independent service provider. Bank-owned processors normally support only bank-owned machines, whereas the independent processors support merchant-owned machines. Use of ATMs Cash Withdrawal and Balance Enquiry In spite of a number of innovative services being made available at many ATMs, cash withdrawal stills remains the most accessed service at ATMs. However, the migration of routine bank transactions like cash withdrawals and balance enquiries from teller counters to ATMs significantly raises the potential for savings in employee costs and greater employee focus on value-added revenue-enhancing activities such as selling other financial products and advisory services to customers.
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Cash /Cheque Deposit Again, due to the strong cash culture in India, cash deposits are most likely higher than in other markets, especially cash deposits made by commercial customers such as retail shopkeepers and those whose work involves substantial travelling. A high cash withdrawal rate results in higher ATM servicing costs due to frequent cash replenishment requirements. Recent developments in ATM technology have made it possible to recycle cash in ATMs. Currency notes received as cash deposits are counted; soiled notes separated and deposited cash dispensed to fulfill withdrawal transactions. However, regulatory concerns relating to identification of counterfeit notes and its depositors need to be addressed first. ATM with Cheque deposit facility is not picking up in India, like other countries. One of the reasons is the delay in collection of the cheque deposited in ATMs. Cheque deposited in ATMs is to be collected and deposited in the designated branch for collection. Another reason is the introduction of cheque deposit Kiosks by various Banks especially Private sector ones. These are kept at each some important locations/branches where customers can
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ATM MACHINE deposit there cheques which are collected at intervals which may be difficult in ATMs. Bill Payments Most utilities have inadequate infrastructure for receiving bill payments resulting in long queues at collection centers. Hence, bill payment at ATMs has achieved noticeable acceptance by bank customers. Most banks provide this service through bi-lateral arrangements with bill-payment service providers. ATM users register their water, electricity and telephone utility accounts with banks, check their dues at ATMs, approve bill payments that are debited to their bank accounts and receive printed receipts for the transactions. This service has the effect of improving customer satisfaction for both the bank as well as the bill-payment service providers. Some Banks ATMs even accept charitable contributions to Temples. Sale of Paper Based Products ATMs are ideally suited to sell paper-based products and services such as tickets, wireless phone recharge cards, financial products, etc. The screen interface allows browsing and customization, access

ATM MACHINE to bank accounts facilitate payments and printing capabilities produce the actual product/service. A number of banks including ICICI Bank, SBI and PNB have ATMs at Mumbais local railway stations to dispense season tickets to commuters. Own-bank customers pay no extra charge while other bank customers pay a fee of Rs. 50 for this extremely useful service of anytime ticket purchase. Railway season tickets represent a high-volume mass-appeal product. As technical standards get established and product/service sellers become aware of the ATM sales channel, niche-appeal highmargin products like entertainment tickets will join the fray. Parts of the Machine You're probably one of the millions who has used an ATM. As you know, an ATM has two input devices:
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Card reader - The card reader captures the account information stored on the magnetic stripe on the back of an ATM/debit or credit card. The host processor uses this information to route the transaction to the cardholder's bank. Keypad - The keypad lets the cardholder tell the bank what kind of transaction is required (cash withdrawal, balance inquiry, etc.) and for what
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ATM MACHINE amount. Also, the bank requires the cardholder's personal identification number (PIN) for verification. Federal law requires that the PIN block be sent to the host processor in encrypted form.

And an ATM has four output devices: y Speaker - The speaker provides the cardholder with auditory feedback when a key is pressed. y Display screen - The display screen prompts the cardholder through each step of the transaction process. Leased-line machines commonly use a monochrome or color CRT(cathode ray tube) display. Dial-up machines commonly use a monochrome or color LCD.
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Receipt printer - The receipt printer provides the cardholder with a paper receipt of the transaction. Cash dispenser - The heart of an ATM is the safe and cash-dispensing mechanism. The entire bottom portion of most small ATMs is a safe that contains the cash. Sensing Bills

The cash-dispensing mechanism has an electric eye that counts each bill as it exits the dispenser. The bill count and all of the information pertaining to a particular transaction is recorded in a journal. The journal information is printed out periodically and a hard copy is maintained by the machine owner for two years. Whenever a cardholder has a dispute about a transaction, he or she can ask for a journal printout showing the transaction, and then contact the host processor. If no one is available to provide the journal printout, the cardholder needs to notify the bank or institution that issued the card and fill out a form that will be faxed to the host processor. It is the host processor's responsibility to resolve the dispute. Besides the electric eye that counts each bill, the cashdispensing mechanism also has a sensor that evaluates the thickness of each bill. If two bills are stuck together, then instead of being dispensed to the
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ATM MACHINE cardholder they are diverted to a reject bin. The same thing happens with a bill that is excessively worn, torn, or folded.

The number of reject bills is also recorded so that the machine owner can be aware of the quality of bills that are being loaded into the machine. A high reject rate would indicate a problem with the bills or with the dispenser mechanism. Settlement Funds When a cardholder wants to do an ATM transaction, he or she provides the necessary information by means of the card reader and keypad. The ATM forwards this information to the host processor, which routes the transaction request to the cardholder's bank or the
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ATM MACHINE institution that issued the card. If the cardholder is requesting cash, the host processor causes an electronic funds transfer to take place from the customer's bank account to the host processor's account. Once the funds are transferred to the host processor's bank account, the processor sends an approval code to the ATM authorizing the machine to dispense the cash. The processor then ACHs the cardholder's funds into the merchant's bank account, usually the next bank business day. In this way, the merchant is reimbursed for all funds dispensed by the ATM.

An independent ATM host can access any bank. It also supports a large number of ATMs placed with different merchants. So when you request cash, the money moves electronically from your account to the host's account to the merchant's account.
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ATM Security ATMs keep your personal identification number (PIN) and other information safe by using encryptionsoftware such as Triple DES (Data Encryption Standard). But there are lots of things that you can do to protect your information and your money at an ATM. Many banks recommend that you select your own PIN. Visa offers the following PIN tips: y Don't write down your PIN. If you must write it down, do not store it in your wallet or purse. y Make your PIN a series of letters or numbers that you can easily remember, but that cannot easily be associated with you personally. y Avoid using birth dates, initials, house numbers or your phone number. Visa also recommends the following tips for safe ATM usage: y Store your ATM card in your purse or wallet, in an area where it won't get scratched or bent. y Get your card out BEFORE you approach the ATM. You'll be more vulnerable to attack if you're standing in front of the ATM, fumbling through your wallet for your card. y Stand directly in front of the ATM keypad when typing in your PIN. This prevents anyone
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ATM MACHINE waiting to use the machine from seeing your personal information. y After your transaction, take your receipt, card and money away. Do not stand in front of the machine and count your money. y If you are using a drive-up ATM, get your vehicle as close to the machine as possible to prevent anyone from coming up to your window. Also make sure that your doors are locked before you drive up to the machine. y Do not leave your car running while using a walk-up ATM. Take your keys with you and lock the doors before your transaction. y If someone or something makes you uncomfortable, cancel your transaction and leave the machine immediately. Follow up with your bank to make sure the transaction was cancelled and alert the bank to any suspicious people. Many retail merchants close their store at night. It is strongly recommended that they pull the money out of the machine when they close, just like they do with their cash registers, and leave the door to the security compartment wide open like they do with an empty cash-register drawer. This makes it obvious to any would-be thief that this is not payday.

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It's important to use a well-lit, public ATM machine at night. For safety reasons, ATM users should seek out a machine that is located in a well-lighted public place. Federal law requires that only the last four digits of the cardholder's account number be printed on the transaction receipt so that when a receipt is left at the machine location, the account number is secure. However, the entry of your four-digit personal identification number (PIN) on the keypad should still be obscured from observation, which can be done by positioning your hand and body in such a way that the PIN entry cannot be recorded by store cameras or store employees. The cardholder's PIN is not recorded in the journal, but the account number is. If you protect your PIN, you protect your account.
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Your ATM PIN should be a number that you can easily remember, but that would not be readily available to thieves.

WHEN A THIEF FORCES YOU TO TAKE MONEY FROM THE ATM, DO NOT ARGUE OR RESIST, YOU MIGHT NOT KNOW WHAT HE OR SHE MIGHT DO TO YOU. WHAT YOU SHOULD DO IS TO PUNCH YOUR PIN IN THE REVERSE, I..E IF YOUR PIN IS 1254, YOU PUNCH 4521. THE MOMENT YOU PUNCH IN THE REVERSE, THE MONEY WILL COME OUT BUT WILL BE STUCK INTO THE MACHINE HALF WAY OUT AND IT WILL ALERT THE POLICE WITHOUT THE NOTICE OF THE THIEF. EVERY ATM HAS IT; IT IS SPECIALLY MADE TO SIGNIFY DANGER AND HELP. NOT EVERYONE IS AWARE OF THIS.

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FRAUD
As with any device containing objects of value, ATMs and the systems they depend on to function are the targets of fraud. Fraud against ATMs and people's attempts to use them takes several forms. The first known instance of a fake ATM was installed at a shopping mall in Manchester, Connecticut in 1993. By modifying the inner workings of a Fujitsu model 7020 ATM, a criminal gang known as The Bucklands Boys were able to steal information from cards inserted into the machine by customers. In some cases, bank fraud could occur at ATMs whereby the bank accidentally stocks the ATM with bills in the wrong denomination, therefore giving the customer more money than should be dispensed.The result of receiving too much money may be influenced on the card holder agreement in place between the customer and the bank. In a variation of this, WAVY-TV reported an incident in Virginia Beach of September 2006 where a hacker who had probably obtained a factory-default admin password for a gas station's white label ATM caused the unit to assume it was loaded with $5 USD bills instead of $20s, enabling himselfand many subsequent customersto walk away with four times the money they said they wanted to withdraw.This
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ATM MACHINE type of scam was featured on the TV series The Real Hustle. ATM behavior can change during what is called "stand-in" time, where the bank's cash dispensing network is unable to access databases that contain account information (possibly for database maintenance). In order to give customers access to cash, customers may be allowed to withdraw cash up to a certain amount that may be less than their usual daily withdrawal limit, but may still exceed the amount of available money in their account, which could result in fraud. Related devices A Talking ATM is a type of ATM that provides audible instructions so that persons who cannot read an ATM screen can independently use the machine. All audible information is delivered privately through a standard headphone jack on the face of the machine. Alternatively, some banks such as the Nordea and Swedbank use a built-in external speaker which may be invoked by pressing the talk button on the keypad. Information is delivered to the customer either through pre-recorded sound files or via text-to-speech speech synthesis.

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ATM MACHINE A postal interactive kiosk may also share many of the same components as an ATM (including a vault), but only dispenses items relating to postage. A scrip cash dispenser may share many of the same components as an ATM, but lacks the ability to dispense physical cash and consequently requires no vault. Instead, the customer requests a withdrawal transaction from the machine, which prints a receipt. The customer then takes this receipt to a nearby sales clerk, who then exchanges it for cash from the till. A Teller Assist Unit may also share many of the same components as an ATM (including a vault), but they are distinct in that they are designed to be operated solely by trained personnel and not the general public, they do not integrate directly into interbank networks, and are usually controlled by a computer that is not directly integrated into the overall construction of the unit. FAQS FOR ATM Q.1. What is an Automated Teller Machine (ATM)? Ans. 1. Automated Teller Machine is a computerised machine that provides the customers of banks the facility of accessing their accounts for dispensing cash and to carry out other financial transactions without the need of actually visiting a bank branch.

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ATM MACHINE Q. 2. What type of cards can be used at an ATM? Ans. 2. The ATM cards/debit cards, credit cards and prepaid cards(that permit cashwhdrawal) can be used at ATMs for various transactions. Q. 3. What are the services/facilities available at ATMs? Ans. 3. In addition to cash dispensing ATMs may have many services/facilities such as: Account information Cash Deposit Regular bills payment Purchase of Re-load Vouchers for Mobiles Mini/Short Statement Loan account enquiry etc. The services offered may vary from bank to bank, or may depend on the capacity of the machine to provide such services.Union Bank ATM offers the following services: Union Bank customers: Cash dispensing, Balance enquiry, Account Information, mobile top-up,PIN Change, Mini statement, Balance transfer within linked accounts, Registration for UMOBILE services Other Bank customers: Cash dispensing, Balance enquiry

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ATM MACHINE Q.4. How can one transact at an ATM? Ans. 4. For transacting at an ATM, the customer insert (swipe) their card in the ATM and enter their Personal Identification Number (PIN). Q.5. Is there any Fee for the issuance of Union Bank Debit card ? ANS.5.The Union Bank Debit card is available free of cost. Q 6. Is there any fee for renewal of cards? ANS.6. From the second year a nominal fee of Rs. 100 plus service tax is levied. This charge is also waived if the average balance maintained by the customer is Rs.5000. Q.7.Who can apply for Union bank Debit card ? ANS.7. Any major customer who is already having a Savings Bank or Current Account with us can apply for Union Bank Debit cards. The request has to be made at home branch of the customer. Q.8. Can these cards be used at any bank ATM in the country? Ans. 8. Yes. The cards issued by banks in India should be enabled for use at any bank ATM within India.

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ATM MACHINE Q. 9. Do banks levy any service charge for use of other bank ATMs? Ans.9. No charges are payable for using other banks' ATM for cash withdrawal and balance enquiry, as RBI has made it free under its "Free ATM access policy" since April 01, 2009. But banks can restrict the number of such free transactions to a maximum of five per month. For transactions beyond this minimum number of transaction, banks charge maximum of Rs 20/- per transaction. In Union Bank ATMs, for other than SB account cardholders of other Banks, no such free transactions are available. Q.10. What is a Personal Identification Number (PIN)? Ans 10. PIN is the numeric password for use at the ATM. The PIN is separately mailed/handed over to the customer by the bank while issuing the card. This PIN has to be reset to a new PIN by the customer. Most banks force the customers to change the PIN on the first use. The PIN number should not be written the card, card holder etc as in such cases the card can be misused if card is lost/stolen. The ATM will allow only 3 wrong PIN attempts in a day. Thereafter the cards get blocked for the day.

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ATM MACHINE Q .11. How is the secrecy of PIN maintained? Ans..11. If at any time customer feels that the PIN has been inadvertently or otherwise divulged to any one he should change the same immediately. Q 12. How often can PIN be changed? Ans. 12: PIN can be changed as often as required. This is to maintain secrecy and prevent any misuse of the ATM card. Just enter and re-enter your new PIN numbers ( 4 digits) and try to remember your new PIN. Q. 13. What should one do if he forgets PIN or the card is sucked in by the ATM? Ans. 13: The customer may contact the card issuing bank branch and apply for retrieval/issuance of a new card. This procedure is applicable even if the card is sucked in at another bank's ATM. If the customer forgets his PIN, he can apply for a new PIN through his branch / Union Bank Call center. PIN will be mailed to the branch from where customer can collect the same. Q. 14. What should be done if the card is lost/stolen? Ans. 14: The customer may contact the card issuing bank immediately on noticing the loss so as to enable the bank to block such cards. Union Bank has a call center functioning on 24X7 basis, which can be
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ATM MACHINE accessed through 1800 22 22 44 (toll free) for blocking the cards. Q 15. If lost card is subsequently found/traced and restored to cardholder, can it be reactivated? ANS.15.A card once hot listed cannot be re-activated. Q 16. Does Bank bears any liability for unauthorized use of the Card? Ans. 16. No. The responsibility is solely with the cardholder. Bank does not take any responsibility for unauthorized usage of ATM card. The card holder is supposed to keep his card and PIN securely. Q. 17. What if I have a Problem while transacting through ATM ? ANS.17. In case your card gets jammed in Union Bank ATM, please collect it from the Branch the next day. If it is jammed in other Banks ATM, the card will not be returned and will be destroyed by them. Hence, you have to block the card in Union Bank and get a new card. In case your card gets damaged, return it to your Branch and request for a new one. Suppose you forget your PIN then please contact your branch / Call centre and a new PIN will be mailed to
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ATM MACHINE you. In case your card is lost or stolen, please notify the Branch from where you obtained the card / Call center. Report the loss to the police and obtain a copy of the FIR lodged with the police station. Inform the Branch in writing along with a copy of FIR. Please note that any financial loss arising out of unauthorized use of the card till such time the Bank records the notice of loss of card will be to the Card Holders account. Fresh card will be issued in replacement of lost / damaged card at a fee. Always remember to get back your card from the ATM / POS after transactions are completed. Q 18. Why do I see a debit and also a credit in my account when transactions have failed? Ans. 18.At times it may so happen that the request for withdrawal made by a cardholders gets posted in his account but the ATM for some hardware faults/transmission delays is unable to dispense cash. In such occasions the amount debited is reversed by way of a credit to cardholders account.

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ATM MACHINE Q 19. What to do if you are getting the message on the ATM "INVALID CARD"? Ans. 19.There could be a track problem with the card. First, the customer should try a transaction in some other ATM on Union Bank Network, and if he is getting the same message, the card has to be replaced. Q. 20. What should be done in case during the cash withdrawal process, cash is not disbursed by the account gets debited for the amount? Ans.20. The customer may lodge a complaint with the card issuing bank. This process is applicable even if the transaction was carried out at another banks ATM. Q.21. How many days maximum would the bank require to re-credit the account for such wrong debits? Ans.21. As per the RBI instructions, banks may recredit such wrongly debited amounts within a maximum period of 12 working days. Q.22. Are the customers eligible for compensation for delays beyond 12 working days? Ans.22. Yes. Effective from July 17, 2009, banks shall have to pay customers Rs 100/- per day for delays beyond 12 working days. This shall have to be credited to the account of the customer without any claim being made by the customer.

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ATM MACHINE Q.23. In case the compensation is not credited as mandated, what recourse does the customer have? Ans. 23. For all such complaints customer may lodge a complaint with the local Banking Ombudsman if the bank does not respond. Q 24. Can a fresh Debit card is issued in lieu of lost/damaged card? ANS.24.Yes, New Replacement Debit cards can be issued at a fee upon the recommendation of the respective branch manager. Q 25. What is the validity of Union Bank International debit card? ANS.25.Union Bank debit cards have a five-year expiry period from the month of issue. Q 26. What is Fast Cash? Ans. 26.It is withdrawal of cash for pre-determined amounts. At present Rs. 500/=, Rs. 1000/= Rs.3000/=, Rs. 5000/= can be withdrawn through a card under fast cash option. The Customer has to just select the desired amount and he gets the cash dispensed. Q 27. What is Cash Withdrawal? Ans. 27.Under this option the Cardholder has to enter the amount he wants to withdraw, which has to be in multiple of Rs. 100.00.
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Q. 28. Is there any minimum and maximum cash withdrawal limit per day? Ans. 28. Yes, banks set limit for cash withdrawal by customers. The cash withdrawal limit for use at the ATM of the issuing bank is set by the bank during the issuance of the card. This limit is displayed at the respective ATM locations. In case of Union Bank Debit card daily Cash withdrawal limit Rs. 25,000/-. Daily POS (merchant) purchase limit is Rs.25000/Total limit per day is Rs.50000/For cash withdrawals at other bank ATMs, banks have decided to maintain a limit of Rs 10,000/- per transaction. This information is displayed at the ATM location. Q 29. What is Mini Statement? Ans. 29.It is statement of account showing last 10 transactions, in the account. This facility is available to all cardholders. Q 30. Can fund transfer be done using Union Bank Debit card ? Ans. 30.Yes the card holder can make fund transfers between the accounts he has chosen to link to his cards. This facility is available only in Union Bank ATMs.
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Q 31. How many accounts can be linked to Union Bank Debit card? Ans. 31.A cardholder of a CBS branch can link upto 3 accounts to his card. Axis bank signs India's largest ATM outsourcing deal Axis Bank has signed an agreement with two service providers to increase its ATM fleet to more than 9,000 within 18 months. According to an article at The Business Standard, Axis inked a contract with Prizm Payment Services and AGS InfoTech to set up and manage 5,000 ATMs on top of Axis' current fleet of 4,293. Prizm will install 3,500 ATMs; AGS Infotech will install 1,500. Both providers will own and manage the ATMs, leaving Axis responsible only for cash settlement, paying the providers a fee for each transaction. Wells Fargo ATMs help cardholders budget At a time when nearly everyone is counting their pennies, nickels and dimes, Wells Fargo & Co. ATMs are able to put cardholders on a budget. Officials of the San Francisco-based bank Wednesday announced the launch of ATM Cash Tracker. "The
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ATM MACHINE feature enables Wells Fargo cardholders to manage monthly their ATM withdrawals," said Richele Messick, a bank spokesperson. On the ATM screen, there is a button that says, "Press here to start tracking your monthly ATM withdrawals." Cardholders select a monthly target withdrawal amount, say $400. The software also enables the cardholder to view for the past year the amount of his monthly ATM withdrawals. The bank customer may want to limit cash withdrawals to $400 per month, for instance, but a one-year look at past ATM withdrawals shows he withdrew an average of $436 per month. When a cardholder exceeds the monthly withdrawal amount, the software does not electronically spank the cardholder's hand and deny further withdrawals. "If a cardholder exceeds his target withdrawal amount, we are not going to stop approving cash withdrawals. That's not what this is about," Messick said. "We want to help cardholders monitor their ATM cash withdrawals." If a bank customer cannot stay within his budget, he has the option of increasing the amount of funds he wants to withdraw from the ATM.

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ATM MACHINE ATM Cash Tracker is a bank differentiator that ensures customer loyalty, said George Peabody, director of Emerging Technologies for Mercator Advisory Group in Maynard, Mass. "More banks are competing for customers by giving them more information about their money so they can make better decisions," Peabody said. "This is a general trend by banks. The customer is loyal because the bank is giving him more information. As a result, the customer becomes more profitable for the bank." Wells Fargo operates the nation's third-largest ATM network with more than 12,000 machines nationwide. The bank has been innovative in its use of its ATMs. The financial institution emails ATM receipts to cardholders to reduce paper use. And in the past, cardholders could make charitable donations through the ATMs to raise funds for disaster relief. Bank officials came up with idea of ATM Cash Tracker to help customers manage what is in their wallets and pocketbooks. "Budgeting and money management are top of the mind for customers today," said Alicia Moore, head of Wells Fargo ATM Banking. "We wanted to create a
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ATM MACHINE tool that would help our customers by tracking their ATM withdrawals with better budgeting." Highest ATM in India Thegu, near the Nathula Pass in Sikkim, which at 13,200 feet is the highest ATM in India. ATM is capable of handling rough weather & sub-zero temparatures. Worlds first floating ATM SBI will be launching a floating ATM.The boat fitted with an ATM will berth near hotels and places of worship.Floating CDMA technology will keep the ATM operational. Banks join hands to set up Value-Added Shared ATM Network. Five public sector banks Syndicate Bank, Bank of India, Indian Bank, United Bank of India and Union Bank of India -have joined hands and set up value added shared ATM network. These ATMs would accept Visa and Master Cards also in time to come (source Free Press Journal).

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ATM MACHINE Outsourcing ATM services - a new breed of services. A new breed of service providers are now offering services like identifying the location for the ATMs, installation, making cash deposits etc. Bank of India is using this outsourcing model. Mr.Harish Murthi is one of the service providers in this field. Cost reduction of around 60% is claimed by ATM service providers. Dena Bank stops Swadhan Network usage Dena bank customers holding the ATM cards of Swadhan network will NOT be able to operate these ATMs in effect from 31st July, 2003. Customers of Dena bank have the option to apply for Dena Bank's own ATM / Debit card through their respective branches. For more information, please State Bank of India ordered 1,500 ATMs from NCR Corporation! The State Bank of India has ordered 1,500 ATMs from NCR Corporation to be delivered over the next 18 months. This order includes installation and network management. SBI ATMs also features facilities such as payment of fees, touch screen ATM locator, multi-lingual screens.

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ATM MACHINE ICICI Bank, has announced it's first VRS programme! ICICI Bank, has announced it's first VRS programme. This `Early Retirement Option' would be available to all employees who have completed 40 years of age and seven years of service with the bank as on July 31, 2003. The bank will give as compensation either three months salary for every year of completed service or the salary of remaining months of service whichever is lower. About 2,000 people of the total employee strength of 11,000 would be eligible for this VRS. State Bank of India (SBI) has announced net profit of Rs 3,105 crore! State Bank of India (SBI) has announced net profit of Rs 3,105 crore (Rs 2431.62 crore), registering a growth of 27.69 per cent. The operating profit stood at Rs 7,775.40 crore (Rs 6,044.83 crore), recording a growth of 28.63 per cent. The capital adequacy ratio was 13.5 per cent (13.35 per cent), net NPAs to net advances 4.5 per cent (5.63 per cent) and gross NPAs 9.34 per cent (11.95 per cent). The income from treasury operations and the profit on the sale of Government securities increased to Rs 1,715
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ATM MACHINE crore (Rs 341 crore). SBI has declared 85 per cent dividend (Rs 8.5 per share) compared to 60 per cent in 2001-02. According to a study by Crisil, Indian Banks have unbooked profits of Rs 63,900 crore! According to a study by Crisil, Indian Banks have unbooked profits of Rs 63,900 crore, which can absorb an interest rate shock of up to 241 basis points (bps) in case the rates move upward. Crisil, however, does not expect significant movement in rates in a one-year time frame and thus there are little chances of erosion in the banks investment portfolio. According to Crisil, the estimated weighted average maturity of all outstanding gilts is 8.05 years and the weighted average modified duration is 5.14 years. A modified duration of 5.14 implies that for every 100 bps increase in interest rates, the value of the portfolio shall decline by 5.14%. idbi bank first in Asia to introduce a revolutionary new Payment Product idbi bank, one of the countrys fastest growing banks, has introduced a revolutionary new product called Card-to-Card Money Transfer. idbi bank is the first
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ATM MACHINE bank in Asia to provide this unique facility to its customers. With this unique product, customers can transfer funds from their bank account to any Visa card anywhere in India. This can be done simply & conveniently through idbi banks netbanking, ATM or branches. OPINIONS OF CUSTOMERS FOR IMPROVEMENT IN ATM MACHINE Fingerprint ATM Instead of Making, issuing and using ATM Cards, finger prints should be used to draw money, as the Finger prints are unique to every human being. This can be referred to the country's Person database (SSN) if any. Banks will register the finger print in the bank system when opening an account. So how easy and secure a person went to an ATM, place his/her thumb on the reader and entered the security code and did his transaction.

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ATM MACHINE Green Gym Equipment ON New Year's Eve I saw a program that took energy from stationary bikes and used it to power the ball drop in Times Square. What is someone used that same concept to power a gym? This could be used on treadmills, spin cycles, stationary bikes, row machines, and eliptical machines. It would be nice to have the device built into the equipment but people will not be willing to purchase new equipment up front, so it would need to be some type of enhancement that could be added to an existing machine until they could afford new equipment. The floors on most gyms are rubber if they needed to be grounded to something. I am not a product designer so couldn't suggest what it should look like or where to be placed on the equipment, but thought it would be wonderful for gyms to be able to create their own power or depending on were they are located, power for other area's. Gyms are located everywhere, in workplaces, free-standing buildings, apartment buildings, hospitals, and regular/strip malls. How great would that be to save money and be green.

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ATM MACHINE Copy Shop Projectors I thought it would be cool idea if Kinkos or other copy places would have a projector pointed at a white table so that when you are about to print something they could show you how it is going to show up. You could have the paper sizes all marked up on the table (letter, legal, A4) so that you could choose the right size. You'd have to calibrate it so that the projector would show the page at the right scale depending on the distance you put the projector. You could even hold out the paper under the projector to get a really good idea of how it's going to print out and I think you would get a much better clue as to this than seeing it on a screen. Men's lounge After going shopping with the wife for several hours I would like to suggest a men's lounge be placed in all woman's clothes shops, preferably with some form of sport entertainment whilst waiting for the missus.

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ATM MACHINE Preprogrammed Card for Fast Food Drive Thru They should have a convenience swiping card for fast food drive thrus. Most of the time when I eat out, I usually order the same items. Sometime it's hard to communicate with the teller through the fast food intercom. Maybe because of kids, your sick, noisy cars, or people, or weather. At a kiosk inside the store one could preprogram their card with their favorite choices. Then in the future you could just swipe it at the drive thru. This would also ensure that your order was entered correctly every time. It would be faster, more accurate, just plain convenient. Also, they could make the card into an optional and convenient key chain type swiper.

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ATM MACHINE sMy new travel purse may have inactivated my ATM cards On a recent trip to Spain & Portugal I was able to use one ATM card in three cities and then they would not work. One card never did work! My husband's one card continued to work. The only thing I know is that I had a new travel purse with several very strong magnets! But the ATM cards were in my money holster under my right arm most of the time. That is also the side which I carried my purse. It is a mystery to me, but I plan to remove the magnets from the purse before I take it on a trip again. The confusing part is that my credit card which was stored with my ATM cards continued to work!

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