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August 2010
Trademarks Avaya, the Avaya logo, one-X Communicator, one-X Portal, Avaya Communication Manager, Application Enablement Services, Avaya Video Telephony Solution, Modular Messaging, and Conferencing are either registered trademarks or trademarks of Avaya Inc. in the United States of America and/or other jurisdictions. All other trademarks are the property of their respective owners. Downloading documents For the most current versions of documentation, see the Avaya Support Web site: http://www.avaya.com/support Contact Avaya Support Avaya provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number is 1-800-242-2121 in the United States. For additional support telephone numbers, see the Avaya Web site: http://www.avaya.com/ support
August 2010
Table of contents:
About this guide ............................................................................................................................... 5 Installation methods......................................................................................................................... 5 Preparing for installation.................................................................................................................. 6 Gathering site-specific data......................................................................................................... 6 Gathering personal data.............................................................................................................. 6 Installing Avaya one-X Communicator ............................................................................................ 8 Downloading software ................................................................................................................. 8 Installing software........................................................................................................................ 8 Auto-configuration.......................................................................................................................... 10 Configuring Avaya one-X Communicator general settings in the General Settings window ........ 11 Configuring General Settings using the Auto-configure button................................................. 11 Configuring General Settings manually..................................................................................... 12 Phone screen........................................................................................................................ 12 Account screen ..................................................................................................................... 13 Audio screen ......................................................................................................................... 13 Dialing Rules screen ............................................................................................................. 14 Public Directory screen ......................................................................................................... 15 IM and Presence screen ....................................................................................................... 15 Desktop Integration screen ................................................................................................... 16 Preferences screen............................................................................................................... 16 Message Access screen ....................................................................................................... 17 Emergency screen (H.323 mode)......................................................................................... 18 Advanced screen .................................................................................................................. 18 Upgrading from a previous Avaya one-X Communicator release ................................................. 20 Uninstalling Avaya IP Softphone or Avaya one-X Desktop Edition ............................................ 20 Modifying virus scan settings......................................................................................................... 20 Uninstalling Avaya one-X Communicator...................................................................................... 22 Uninstalling Click-to-Dial for Mozilla Firefox .................................................................................. 23 Index .............................................................................................................................................. 24
Installation methods
There are two methods to install Avaya one-X Communicator: Silent installation Manual installation Silent installation: In the silent installation method, your system administrator plans for deployment, installs, and then configures the Avaya one-X Communicator software on your computer. For more information, see Chapter 6 "Deployment Planning," in Overview and Planning for Avaya one-X Communicator guide on the Avaya Support Web site http://www.avaya.com/support. Manual installation: In the manual installation method, you install the software yourself. You gather the required information from your system administrator and then follow the procedures given in this guide for downloading, installing, and configuring Avaya one-X Communicator on your computer.
If you want to make and receive video calls with Avaya one-X Communicator, you must install your Web camera and its drivers on your computer. Follow the instructions provided with your camera.
Downloading software
Perform the following steps to download Avaya one-X Communicator Release 6.0 software: 1. Using your Web browser, go to http://www.avaya.com/support. 2. Go to the Software Downloads section, and navigate to the Avaya one-X Communicator page. 3. If you have not registered as a PLDS user, complete a one time registration. 4. Download the windows installer. 5. Unzip the contents of the zip file. The zip file contains four files: R6_GA_Rel_Letter.pdf onexc_setup_6.0.0.26.msi vcredist_x86.exe readme.txt.
Installing software
Perform the following steps to install the Avaya one-X Communicator Release 6.0 software: 1. Close all currently running applications before installing Avaya one-X Communicator software. 2. Run the vcredist_x86.exe file to install the Microsoft Visual C++ 2005 SP1 Redistributable Package ATL Security Update. 3. Go to http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=ab9 9342f-5d1a-413d-8319-81da479ab0d7 to download Microsoft .NET Framework 3.5 SP1. 4. Install Microsoft .NET Framework 3.5 SP1. 5. Run the onexc_setup_6.0.0.26.msi file to start installing Avaya one-X Communicator Release 6.0. The installation wizard displays the Welcome to the Avaya one-X Communicator Installation Wizard window.
Avaya one-X Communicator Getting Started
6. Click Next. The installation wizard displays the License Agreement window. 7. Select the I accept the license agreement option and click Next. The installation wizard displays the Program Shortcuts window. 8. (Optional)Select the check box for each shortcut you want to create. Note: 9. Click Next. The installation wizard displays the User Information window. 10. Enter your information in the Full Name and Organization fields. 11. Select one of the following options for the Avaya one-X Communicator installation settings on your computer: Anyone who uses this computer You must have administration rights for using this setting. Only for me
12. Click Next. The installation wizard displays the Destination Folder window. By default, Avaya one-X Communicator is installed in C:\Program Files\Avaya\Avaya one-X Communicator location for 32-bit Windows directory and C:\Program Files (x86)\Avaya\Avaya one-X Communicator location for 64-bit Windows directory. 13. (Optional)For changing the installation location, click Browse, specify a new location, and then click OK. 14. Click Next. The installation wizard displays the Protocol and Feature selection window. 15. Select one of the following protocols: H.323 SIP
16. (Optional)You can include additional integration features if these have been installed on your computer. If you want to include these features, perform the following steps: a. Click Options. b. Click the appropriate check boxes. c. Click OK. 17. Click Next. The installation wizard displays the Ready to Install the Application window. 18. Click Next. The installation wizard displays the Updating System message box showing the status of the installation. 19. Once the installation is complete, the installation wizard displays the Setup Complete window. 20. Click Finish. The Avaya one-X Communicator Login dialog box appears.
Avaya one-X Communicator Getting Started
Auto-configuration
Auto-configuration
Your system administrator can set certain parameters in the 46xxsettings.txt file. This file is hosted on a Web server. Avaya one-X Communicator uses this file for automatically retrieving its various settings at the first startup. Contact your system administrator for more information. If your system administrator has set the parameters, a message appears indicating the progress of Auto-configure operation. If the retrieval is successful, the message disappears, and the Avaya one-X Communicator Login dialog box appears. If the retrieval is unsuccessful, a message appears indicating that you must configure Avaya one-X Communicator before you can log in. After you click OK, the General Settings window appears.
Configuring Avaya one-X Communicator general settings in the General Settings window
Configuring Avaya one-X Communicator general settings in the General Settings window
If the retrieval is unsuccessful, you can use one of the following two methods to configure general settings. Configuring general settings by clicking Auto-configure on the General Settings window Configuring general settings by manually entering information in each of the screens on the General Settings window.
Account screen (only when you integrate Avaya one-X Communicator with Avaya one-X Portal) URL
Dialing Rules screen Number to dial to access an outside line Your country code Your area/city code PBX Main Prefix Number to dial for long distance calls Number to dial for international calls
Configuring Avaya one-X Communicator general settings in the General Settings window
Extension length for internal extension calls Length of national phone numbers (including area/city code)
Public Directory screen (only when Public Directory check box is selected in the Desktop Integration screen) Directory Type Server Address Search Root Server Port
Phone screen
1. Click Phone on the left pane of the General Settings window. The Phone settings appear on the right pane of the General Settings window. This pane displays different fields depending on whether you selected H.323 or SIP protocol during installation. H.323 protocol 1. Enter the following information: a. Extension: enter your extension on the Avaya server. b. Password: enter your password. 2. To specify the IP address of your server, click Add below the Server List field. The Add Server dialog box appears. 3. In the Server field, enter the IP address of the server. 4. Click OK. 5. Repeat Steps 3 and 4 for each server address you want to specify. 6. If you want Avaya one-X Communicator to try to establish video sharing, your system administrator must have configured your extension on the server for video calls to work. If it is configured, make sure that the Enable Video Calls check box is selected. SIP protocol 1. Enter the following information: a. Extension: enter your extension on the Avaya server. b. Password: enter your password.
Avaya one-X Communicator Getting Started
Configuring Avaya one-X Communicator general settings in the General Settings window
2. To specify the IP address of your server, click Add below the Server List field. The Add Server dialog box appears. 3. In the Proxy Server field, enter the IP address of the proxy server. 4. (Optional) In the Port field, enter the port number of the server. If you do not enter the port number, Avaya one-X Communicator uses the default 5061 port. 5. Click OK. 6. Repeat Steps 3 to 5 for each server address you want to specify. 7. If you want Avaya one-X Communicator to try to establish video sharing, your system administrator must have configured your extension on the server for video calls to work. If it is configured, make sure that the Enable Video Calls check box is selected 8. Enter the following information: a. In the Domain field, enter the domain of your Avaya Aura Session Manager. b. In the Failback Policy field, click Auto to make Avaya one-X Communicator automatically recover after failback. Click Admin if you want Avaya one-X Communicator to use the failback policy defined by your system administrator. c. In the Registration Policy field, click a registration policy to specify how your extension manages proxies. Note: Mode, Avaya Environment, and Emergency Number fields are read only.
Account screen
Changing the account settings affect Avaya one-X Communicator only if you selected H.323 protocol during installation. 1. Click Account. The Account settings appear on the right pane of the General Settings window. 2. Make sure the Use Avaya one-X Portal account check box is selected. 3. In the URL field, enter the fully-qualified domain name for the Avaya one-X Portal server. 4. In the Username field, enter your user name for Avaya one-X Portal. 5. In the Password field, enter your password for Avaya one-X Portal.
Audio screen
1. Click Audio on the left pane of the General Settings window. The Audio settings appear on the right pane of the General Settings window. 2. Select the Basic tab and perform the following steps: Drag the Playback slider to control the volume for playback. Drag the Record slider to control the volume for the record.
Configuring Avaya one-X Communicator general settings in the General Settings window
Select the Mute ringing for incoming calls check box to turn off the ringing for all incoming calls. Click the Audio Tuning Wizard button to configure the optimal audio settings for calls. Note: For more information on setting the audio tuning wizard, see Avaya one-X Communicator User Reference on the Avaya Support Web site http://www.avaya.com/support.
Configuring Avaya one-X Communicator general settings in the General Settings window
For countries with multiple phone number lengths, enter all supported phone number lengths separated by a comma.
10. If you entered an area or city code in Step 4, select the Include area/city code when making a local call check box if you are required to prefix the area or city code while making a local call. For example, for Lincroft area in the U.S., entering an area code is mandatory. Therefore, you must select the check box. However, for Basking Ridge area in the U.S., entering an area code is not mandatory, and you need not select the check box. 11. If you want Avaya one-X Communicator to display a confirmation window before it dials a number, select the Display confirmation window before dialing a number check box. This ensures that you can check whether the number to be dialed conforms to the dialing rules you set. If not, you can update the number. Avaya one-X Communicator then uses the updated number to make calls.
Configuring Avaya one-X Communicator general settings in the General Settings window
1. Click IM and Presence on the left pane of the General Settings window. The Instant Messaging settings appear on the right pane of the General Settings window. 2. Select the Enable Instant Messaging and Presence check box. 3. In the Server field, enter the IP address of IM and Presence Server. 4. Select the Enable Local Message Archiving check box to store instant messages on your hard disk drive.
3. Select the Enable wipe-to-dial (clipboard dialing) check box to enable the wipe-to-dial feature. In any application, if you click a number that can be dialed, you can dial that number from the Avaya one-X Communicator icon in the system tray.
Preferences screen
1. Click Preferences on the left pane of the General Settings window. The Preferences settings appear on the right pane of the General Settings window. 2. Select the Display alerts for incoming calls check box if you want Avaya one-X Communicator to display alerts when you receive incoming calls. 3. Select the Automatically login if possible when application restarts check box if you want Avaya one-X Communicator to automatically login when the application restarts.
Configuring Avaya one-X Communicator general settings in the General Settings window
4. Select the Run Avaya one-X Communicator automatically when I log on to Windows check box if you want Avaya one-X Communicator to automatically run Avaya one-X Communicator when you log in to your system.
Configuring Avaya one-X Communicator general settings in the General Settings window
Note: The emergency call setting on Avaya one-X Communicator must be same as on the Communication Manager server for this extension to login. If the settings are different, Avaya one-X Communicator does not allow the user to login. Contact your system administrator for more information.
Advanced screen
You need to change the default settings in this screen only if you experience problems logging in to the server in a VPN and/or firewall environment. To change the default settings, perform the following steps: 1. If you installed Avaya one-X Communicator in H.323 mode, select the Specify local UDP/TCP port range preference check box if you want to configure Avaya one-X Communicator for use with a firewall using UDP port restrictions. 2. If you selected the check box in Step 1, perform the following: a. In the Low field, enter the number of the lowest port you want Avaya oneX Communicator to use. This number must be greater than 1023 and less than 65472. b. In the High field, enter the number of the highest port you want Avaya one-X Communicator to use. This number must be less than 65536. 3. Click Diagnostic Logging if you want to send the log files of any issue you faced to the Avaya one-X Communicator technical support team. The Diagnostic Logging window appears. For the procedure, see Diagnostic Logging. Diagnostic Logging Diagnostic logging enables you to report an issue you are facing and send the log files to the Avaya one-X Communicator technical support team. The technical support team uses these log files to find the cause of the problem faced by you. 1. Select the Enable Diagnostic Logging check box. 2. Select an option that relates to the issue you are facing from the drop-down list.
Avaya one-X Communicator Getting Started
Configuring Avaya one-X Communicator general settings in the General Settings window
3. Execute the scenario where you have observed the problem and try to reproduce it. 4. Click Send log files now. Your default e-mail client opens. The log files are embedded in the mail as an attachment. Note: If the default e-mail client has not been sent, you can find the log files in zipped format in the application data folder. 5. Enter the e-mail address of the support team and fill in the following details in the e-mail message body: Description of the problem Steps to reproduce the issue Frequency of the problem
6. Click OK.
1. Go to Start > Settings > Control Panel. 2. Double-click Windows Firewall. The Windows Firewall window appears. 3. Click the Exceptions tab. This tab lists all the programs and services that are not scanned by the virus scan. 4. Click Add Program and select Avaya one-X Communicator from the list of programs, and then click OK. 5. Click OK to close the Windows Firewall window.
Index
Index
Account screen, 13 Advanced screen, 18 Auto-configure, 11 Avaya one-X Portal integration, 8 Desktop Integration screen, 16 Diagnostic Logging, 18 Dialing Rules screen, 14 Emergency screen, 18 General Settings window, 11 IM, 11, 12, 15, 16 Installation manual, 5 silent, 5 Message Access screen, 17 Avaya one-X Communicator configuring, 11 installing, 8 uninstalling, 22 Phone screen, 12 Preferences screen, 16 Presence, 6, 11, 12, 15, 16 Public Directory screen, 15 video calls, 8