Customer satisfaction on Delhi Metro

Dear Maam / Sir; I am student of MBA of Rukmini Devi Institute of Advanced Studies. I am conducting a customer satisfaction survey on Delhi Metro. I request you to kindly fill up the questionnaire which wont take much of your valuable time. All your data and information would be kept confidential. Thank you for your co-operation. MBA 2010-12 Rukmini Devi Institute of Advanced Studies, Delhi. Name: Gender: Male Female

Age Group:

15yrs - 20yrs 21yrs - 30yrs 31yrs - 40yrs 41yrs - 50yrs Above 50yrs

Modes of travel you use to travel in Delhi\NCR: Auto Rickshaw Bus Cab\Taxi Delhi Metro Car Two Wheeler Usual purpose of travel: College\School Leisure Office Other

How many days do you use Delhi Metro in a month? Lesser Once a day Once a month Once a week Twice a day Twice a week

How do you come to a metro station from home\office? Auto Rickshaw Cab Service City Bus Metro feeder bus Personal Transport (Car\2 Wheeler) Parking Service: Very Poor Poor Average Good Very Good Excellent Poor Poor Average Good Very Good Excellent Poor Poor Average Good Very Good Excellent

Cleanliness in station: Very

Cleanliness in train: Very

Ticket Queue:

Very Long Long Average Short Very Short

Stoppage time of train:

Very Long Long Average Short Very Short

Security Check:

Very Poor Poor Average Good Very Good Excellent Poor Poor Average Good Very Good Excellent Very Poor Poor Average Good Very Good Excellent Very Poor Poor Average Good Very Good Excellent Very Poor Poor Average Good Very Good Excellent Very Expensive Expensive Average Cheap Very Cheap

Directions in station: Very

Air-conditioning in train

Space Allocation for sitting in train:

Customer Care Experience:

Price of tickets\passes:

Metro Feeder Bus Service:

Very Poor Poor Average Good Very Good Excellent

Handling of emergency situation: Very

Poor Poor Average Good Very Good Excellent

What is your overall satisfaction level for Delhi Metro? 1 2 3 4 5