GUIDE TO SERVICES

FOR PEOPLE WHO ARE HOMELESS

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TABLE OF CONTENTS
INTRODUCTION CRISIS/EMERGENCY INFORMATION QUICK REFERENCE RESOURCES AND OTHER GUIDES SERVICES
Aboriginal Services/Housing Clothing Dental Drop-ins (Toronto Drop-in Network brochure) Drugs, Alcohol & Detox Extreme Weather Plans Health Housing Identification Legal Low-cost/no-cost Meals Shelters Emergency Shelter Listing Street Outreach Trans Resources Vision, Hearing Aids Voice Mail

Shelter, Support and Housing Administration contact information What you can do to help

Back Cover Back Cover

*Note about this guide Although all efforts are made to ensure information is accurate, please call ahead to verify times of operation and other important details. An up to date version of this guide is on the web site www.toronto.ca/housing.

2008 GUIDE TO SERVICES FOR PEOPLE WHO ARE HOMELESS

INTRODUCTION
In this, our third annual Guide to Services, Shelter, Support and Housing Administration is expanding the range of listings as part of our ongoing efforts to assist people who are homeless find housing. Included are lists of shelters, housing help centres and services to help meet immediate needs. If the information you are looking for is not in this guide, please contact the Assessment and Referral Centre, 211 or Street Helpline for additional assistance and/or referrals. Because the focus of much of our work in 2008 is to help people find and keep housing, we will be issuing shortly our first Guide to Services for people who are housed. This will help anyone who is looking for programs and services in their own community. Please note that at time of printing, important details concerning some programs were not available. Our website version of the guide is updated regularly at www.toronto.ca/housing.

CRISIS/EMERGENCY INFORMATION
For all emergencies (police, fire, ambulance, etc.)
Crisis Lines Centre for Addiction and Mental Health Gerstein Centre (mental health crisis) Distress Centres of Toronto Kids Help Phone St. Michael's Hospital (for mental health crises) Shelter Assessment and Referral Centre (single adults, youth, couples) Central Family Intake (families) Out of the Cold (to mid-April and starting again in November) Street Helpline Street Outreach Street Helpline Victims of Violence Assaulted Women's Helpline Kids Help Phone Toronto Rape Crisis Centre

911

416-535-8501 ext 6885 (24 hours) 416-929-5200 416-408-HELP (4357) 1-800-668-6868 (toll-free) 416-864-5346

416-338-4766 (24 hours) 416-397-5637 416-699-OOTC (6682) 1-866-392-3777 (toll-free)

1-866-392-3777 (toll-free)

416-863-0511/1-866-863-0511 (toll-free) 1-800-668-6868 (toll-free) 416-597-8808

If you have questions or comments about the guide, contact us at ssha@toronto.ca or 416-397-4328

2008 GUIDE TO SERVICES FOR PEOPLE WHO ARE HOMELESS

QUICK REFERENCE
211 211 is a free phone service for information on community, social, health and government services. It can be accessed online as well at www.211toronto.ca. Access Toronto 416-338-0338/TTY: 416-338-0889 Public information and referral for the City of Toronto. Assessment and Referral Centre 416-338-4766 Temporary location: 67 Adelaide Street East. Hours: 8:30 pm 7:30 am. Phone line answered 24 hours. The Assessment and Referral Centre helps with referrals and transportation to shelters, offers street respite and counselling, and helps with finding housing. Ombudsman Ontario www.ombudsman.on.ca 1-800-263-1830 (toll-free) Bell Trinity Square, 483 Bay Street, 10th Floor, South Tower, Toronto, ON M5G 2C9 The Ombudsman investigates complaints about provincial government services, including health insurance (OHIP) and drug benefits, and disability (ODSP). An appointment is recommended. Toronto Social Services www.toronto.ca/socialservices Client Services and Information Unit 416-392-2956 or 1-888-465-4478 (toll-free) Toronto Social Services delivers the Ontario Works program for youth and adults in financial need.

Shelter, Support and Housing Administration If your shelter worker is unable to help you with your concerns or complaints, or you want to appeal a decision by your shelter provider, you may contact the Hostel Services Enquiry line 416-392-8741. Toronto Transit Commission (TTC) www.ttc.ca 416-393-4636 For information on transit fares and service.

SERVICES

2008 GUIDE TO SERVICES FOR PEOPLE WHO ARE HOMELESS

ABORIGINAL SERVICES
These organizations provide culture based services to Aboriginal people in Toronto. Some offer interpretation for First Nations languages. Aboriginal Legal Services Toronto 415 Yonge Street, Suite 803 Toronto, ON M5B 2E7 416-408-3967 Anishnawbe Health Toronto 225 Queen Street East Toronto, ON M5A 1S4 416-360-0486 Anduhyaun (Native Women's Shelter) 106 Spadina Road Toronto, ON M5R 2T8 416-920-1492 Council Fire Native Cultural Centre 439 Dundas Street East Toronto, ON M5A 2B1 416-360-4350 Miziwe Biik Aboriginal Employment & Training 167 Gerrard Street East Toronto, ON M5A 2E4 416-591-2310 Native Canadian Centre of Toronto 16 Spadina Road Toronto, ON M5R 2S7 416-964-9087 Native Child & Family Services 464 Yonge Street, Suite 201 Toronto, ON M4Y 1W9 416-969-8510 Native Men's Residence (Na-Me-Res) 14 Vaughan Road Toronto, ON M6G 2N1 416-652-0334 Native Women's Resource Centre 191 Gerard Street East Toronto, ON M5A 2E5 416-963-9963 Spirit of the People Supporting Aboriginal Ex-Offenders 360 Bloor Street West, Suite 306 Toronto, ON M5S 1X1 647-436-4310 Tumivut Youth Shelter 26 Vaughan Road Toronto, ON M6G 2C4 416-651-6750 2 Spirited People of the First Nations 14 College Street, 4th Floor Toronto, ON M5G 1K2 416-944-9300

2008 GUIDE TO SERVICES FOR PEOPLE WHO ARE HOMELESS

ABORIGINAL HOUSING
Prospective tenants should contact housing providers directly. Gabriel Dumont Non-Profit Housing Corporation 4201 Kingston Road, Unit 114A Toronto, ON M1E 5B3 416-286-5277 Nekenaan (Second Stage Housing) 1296 Weston Road Toronto, ON M6M 4R3 416-243-7669 Nishnawbe Homes Inc. 360 Bloor Street West Suite 405 Toronto, ON M5S 1X1 416-975-5451 Wigwamen Inc. (Native Housing Main Office) 25 Imperial Street, Suite 310 Toronto, ON M5P 1B1 416-481-4451 Wigwamen Terrace (Seniors Housing) 14 Spadina Road Toronto, ON M5R 3M4 416-925-9165

CLOTHING
Clothing banks often rely on donations but have limited storage space. If possible, those needing clothing should call ahead to avoid disappointment. (Additional clothing programs are listed in the Toronto Drop-in Network brochure, page 7.) 519 Drop-in 416-392-6874 519 Church Street (at Wellesley) Tues: 6 pm 8 pm (Women only 5:30 pm 6 pm) Thurs: 1 pm 7 pm Sun: 9 am Cathedral Church of St. James 416-364-7865 65 Church Street (in the Parish House) Tues: 1:30 pm 3:30 pm Covenant House (Youth 16-24) 416-598-4898/416-204-7037 20 Gerrard Street East Mon, Tues, Thurs: 1:15 pm 7 pm Wed: 4 pm 8 pm Fri: 1:15 pm 5 pm Fred Victor Drop-in 416-369-1199 ext. 354 145 Queen Street East Tues: 11 am 1 pm Thurs: 2 pm 4 pm Gateway Drop-in 416-368-0324 107 Jarvis Street Mon: 5:30 pm 6:30 pm Thurs: 5:30 pm 6:30 pm Metropolitan United Church 416-363-0331 ext 41 or 43 56 Queen Street East Mon: 10 am 2 pm Wed: 10 am 2 pm Fri: 10 am 2 pm Salvation Army, Gateway 416-368-0324 107 Jarvis Street Mon: 5:30 pm 6:30 pm Thurs: 5:30 pm 6:30 pm (Must sign up at 3 pm; only serves the first 25 people on the list.)

2008 GUIDE TO SERVICES FOR PEOPLE WHO ARE HOMELESS

DENTAL
Several organizations offer free or low-cost dental care. For more information call the number listed or see Toronto Public Health website at www.toronto.ca/health/dental. Faculty of Dentistry, University of Toronto 101 Elm Street, Toronto Open September to June 416-979-4927 (Adult Clinic) Regent Park Community Health Centre 465 Dundas Street East, Toronto All Toronto residents 416-364-2261 ext 7019 George Brown College, Casa Loma Campus 175 Kendal Avenue, Toronto Low-cost cleanings, small fillings and dentures 416-415-4547 Queen West Community Health Centre 168 Bathurst Street, Toronto All Toronto residents, reduced prices 416-703-8481 Shout, Dental Treatment Clinic 467 Jarvis Street, Toronto Free services for youth aged 16 25 yrs 416-927-8553 Yonge St. Mission Evergreen Centre 381 Yonge Street, Toronto Free dental services for street youth under 25 yrs 416-977-7259 Ambulatory Care Centre Clinics of St. Josephs Health Centre 30 The Queensway (Access through Tranquility Gardens Entrance) Lower cost, must call to make appointment 416-530-6043 Urban Dental Clinic 3000 Lawrence Avenue East, Building A, 2nd Floor For youth and low-income adults Free emergency dental care 416-431-8224 ext 2262

2008 GUIDE TO SERVICES FOR PEOPLE WHO ARE HOMELESS

DROP-INS (TDIN BROCHURE)

Drop-ins offer services, food, and opportunities to connect to other people.

2008 GUIDE TO SERVICES FOR PEOPLE WHO ARE HOMELESS

2008 GUIDE TO SERVICES FOR PEOPLE WHO ARE HOMELESS

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2008 GUIDE TO SERVICES FOR PEOPLE WHO ARE HOMELESS

DRUGS, ALCOHOL AND DETOX

Services to address alcohol and drug addiction including withdrawal management, harm reduction and ongoing treatment. Additional information on drug and alcohol programs not listed here is available at 211 Toronto. Drug and Alcohol Treatment Infoline 1-800-565-8603 www.dart.on.ca Information about treatment services. Confidential and toll-free. Centre for Addiction and Mental Health 416-535-8501 General Phone 416-535-8501 ext 6128 or 416-535-8501 ext 7064 Addiction Assessment 416-595-6111 Crisis Phone 1001 Queen Street West, Toronto, ON M6J 1H4 The Centre for Addiction and Mental Health offers a wide range of addiction supports, including assessment, treatment and residential programs. Specialty services address the needs of people with concurrent disorders, Aboriginal clients and women. Some services may be moving in 2008 due to redevelopment; call for information regarding specific programs and services. The Works 416-392-0520 277 Victoria Street, main floor (near the intersection of Dundas and Yonge) 10 am 5 pm Monday to Friday The Works is a needle exchange program from Toronto Public Health. Services include distribution of condoms, needles and other safer drug use materials, methadone maintenance, testing for hepatitis A, B and C, HIV, and syphilis, and client support and referral. The outreach van operates 6 pm 11:30 pm Monday to Saturday. To find out where to meet it, call 416-392-0520 (all collect calls are accepted).

WITHDRAWAL MANAGEMENT 1-866-366-9513 (toll-free) Central Access For admission to a detox, or withdrawal management program, call the central access number. St. Josephs Health Centre 416-530-6400 Information 1-866-366-9513 (toll-free) Central Access 30 The Queensway, Toronto ON M6R 1B5 Residential alcohol and drug withdrawal management, assessment and referral. St. Michaels Hospital Withdrawal Management Services at Maxwell Meighen Centre 416-864-5078 Information 1-866-366-9513 (toll-free) Central Access 135 Sherbourne Street, 3rd Floor, Toronto ON M5A 2R5 Residential withdrawal management, day-tox (outpatient) withdrawal management, assessment and referral. Toronto East General Hospital 416-461-2010 Information 1-866-366-9513 (toll-free) Central Access 18 985 Danforth Avenue, Toronto ON M4J 1M1 Residential withdrawal management, day-tox (outpatient) withdrawal management, assessment and referral. Toronto Western Hospital Ossington Withdrawal Management Centre 416-533-7945 Information 1-866-366-9513 (toll-free) Central Access 16 Ossington Avenue, Toronto ON M6J 2Y2 Residential non-medical alcohol and drug withdrawal management for men over 16. Toronto Western Hospital Womans Own Withdrawal Management Centre 416-603-1462 Information 1-866-366-9513 (toll-free) Central Access 892 Dundas Street West, Toronto ON M6J 1W1 Residential non-medical alcohol and drug withdrawal management for women over 16.

2008 GUIDE TO SERVICES FOR PEOPLE WHO ARE HOMELESS

EXTREME WEATHER PLANS

Extreme winter weather is especially difficult for homeless people, while the extreme heat of summer is hard on just about everyone.

Artwork by participants at the Adelaide Resource Centre for Women.

Cold Weather Plan Because homeless people tend to spend a lot of time outside, extremely cold weather can be deadly. This is why the Director of Hostel Services has the authority to call an Extreme Cold Weather Alert when Environment Canada predicts weather conditions that threaten the health of those sleeping outside. The Alert triggers a range of additonal services, including additional shelter beds, a relaxing of shelter standards, distribution of TTC tokens through several drop-ins to assist people to reach shelter, and additional overnight outreach service. Throughout the winter, selected drop-in centres get additional funding to extend their hours so that there are always warm places for people to go. Extended hours are listed in the drop-in brochure on page 7. Detailed information is updated at www.toronto.ca/housing.

Hot Weather Plan During the summer, the Medical Officer of Health may call a heat or extreme heat alert. This activates additional services, some specifically targeted at homeless people and those living in housing where it gets very hot. In addition to extended hours in some air-conditioned drop-in centres throughout the summer, the City also opens cooling centres during an extreme heat alert for anyone requiring a break from the heat. The hot weather plan is in effect May 15 to September 15 and detailed and current information about additional services available to people who are homeless, including extended drop-in hours and locations and hours of cooling centres, is available after May 15 at www.toronto.ca/housing. Follow the links to the hot weather plan.

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2008 GUIDE TO SERVICES FOR PEOPLE WHO ARE HOMELESS

HEALTH
Parkdale Community Health Centre 416-537-2455 www.parkdalehealth.ca 1229 Queen Street West (at Dufferin) Homeless Medical Drop-in Hours Mon, Wed, Fri: 10 am 11 am; Tues: 1 pm 4 pm; Thurs: 3 pm 5 pm General medical services, mental health and addiction programs, no Ontario Health Insurance required for general services. Needle Exchange Hours Mon, Tues, Thurs: 3 pm 6 pm; Wed: 5:30 pm 8 pm; Fri: 2 pm 5 pm Sherbourne Health Centre 333 Sherbourne Street 416-324-4180 Unscheduled Care Clinics for homeless and underhoused people. No appointment required. Tues: 12:30 pm 2:30 pm; Fri: 9 am 11 am Street Health Nurses at Street Health clinics assess health complaints and make referrals to doctors, dentists and social services. If needed, nurses can provide some over-the-counter medications, as well as supplies such as socks, vitamins, hygiene products, and clothes. They will accompany clients to the hospital or to appointments when necessary. A nurse practitioner attends the Tuesday and Thursday clinics and can write prescriptions for various medications, including antibiotics. Clinics Mon: 10 am 11:30 am The Good Neighbours Club (drop-in for men over 50), 170 Jarvis Street Tues: 12 pm 2 pm The All Saints Church, 315 Dundas Street East Thurs: 11 am 1 pm Friendship Centre, 323 Dundas Street East 20

For general health information, including a find a doctor search tool with a list of doctors accepting new patients, and a database with information on prescription and over-the-counter drugs, go to www.HealthyOntario.com Telehealth Ontario 1-866-797-0000 (toll-free) TTY: 1-866-797-0007 (toll-free) 24 hours a day, 7 days a week. Telehealth Ontario is a free, confidential telephone service you can call to get general health information or advice from a Registered Nurse. Callers do not need a health card. Hassle Free Clinic 416-922-0603 Men 416-922-0566 Women www.hasslefreeclinic.org 66 Gerrard Street East, 2nd Floor, Toronto, ON M5B 1G3 (Church and Gerrard) Men: Mon, Wed: 4 pm 8 pm; Tue, Thu: 10 am 3 pm; Fri: 4 pm 7 pm; Sat: 10 am 2 pm Women: Mon, Wed, Fri: 10 am 3 pm Tue, Thu: 4 pm 8 pm Counselling and medical services for birth control and sexually transmitted diseases. Partners welcome. Free condoms. Needle exchange. Service is confidential. No Ontario Health Insurance required.

2008 GUIDE TO SERVICES FOR PEOPLE WHO ARE HOMELESS

SHERBOURNE HEALTH BUS WINTER SCHEDULE

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2008 GUIDE TO SERVICES FOR PEOPLE WHO ARE HOMELESS

HOUSING
Housing Connections Housing Connections manages the centralized waiting list for rent-geared-to-income (RGI) units. People who need rent-geared-to-income housing must apply through Housing Connections and keep their information up-to-date. Help with filling out an application is available from Housing Connections, or from Housing Help Centres. To fill out or update an application, visit Housing Connections on-line at www.housingconnections.ca or go to: Housing Connections, 176 Elm Street, Main Floor Mon, Wed, Thurs and Fri: 8:30 am 4:30 pm; Tues: 10 am 6 pm 416-981-6111

Housing Help Centres Housing help workers have information about housing thats available and can help fill out applications. They can also talk with landlords or give advice on housing issues, income support programs and eviction prevention. Albion-North Etobicoke 416-741-1553 1530 Albion Road, Suite 205 Mon Fri: 9:30 am 5 pm Albion-South Etobicoke 416-252-6471 185 Fifth Street Mon Fri: 9:30 am5 pm COSTI - North York Housing Help Centre 416-244-0480 North York Sheridan Mall 1700 Wilson Avenue, Suite 114 Mon Wed: 8:30 am 6:30 pm Thurs Fri: 8:30 am 4:30 pm EYET Housing Help (East York) 416-698-9306 91 Barrington Avenue Mon Wed: 9 am 4 pm Thurs: 9 am 6 pm; Fri: 9 am 4 pm Flemingdon Neighbourhood Services 416-424-2900 10 Gateway Boulevard, Suite 104 Mon Fri: 9 am5 pm Scarborough Housing Help Centre 416-285-8070 2500 Lawrence Avenue East, Unit 205 Mon Thurs: 8:30 am 4:30 pm Fri: 8:30 am 2 pm West Toronto Housing Help Services, West Toronto Community Legal Services 416-531-0841 672 Dupont Street, Suite 315 (Note: Mobile Unit) Mon Fri: 9 am 5 pm Woodgreen Community Centre 416-469-5211 835 Queen Street East Mon: 9 am 1 pm Tues, Wed: call for appointment Thurs: 1 pm 4:30 pm (Fri closed) York Community Services 416-653-5400 1651 Keele Street Mon, Tues, Thurs, Fri: 10 am 12 pm and 2 pm 4 pm (Wed closed) * Housing Help Services are also available in most shelters.

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2008 GUIDE TO SERVICES FOR PEOPLE WHO ARE HOMELESS

IDENTIFICATION
I.D. Replacement Street Help can assist clients in getting birth certificates, Social Insurance cards, Ontario Health Cards, landed immigration documents, and other documents. For more information on clinics call 416-921-8668. I.D. Safe at Street Health 416-925-0043 338 Dundas Street East Mon Fri: 9 am 4:30 pm (closed for lunch from noon 1 pm) Street Healths ID Safe program offers people a safe and secure place to store their identification and related documents. ID information is given out to other individuals or organizations only with the clients consent. Service Ontario 1-800-268-8758 (toll-free) for general government information 777 Bay Street, Market Level, Suite M212 Toronto ON M5G 2C8 Mon Fri: 8:30 am 5 pm Health card renewal and replacement as well as general information and referral for government programs and services.

LEGAL
For information on legal services not listed here, contact 211 Toronto. Legal Aid Ontario www.legalaid.on.ca 416-979-1446 or 1-800-668-8258 (toll-free) People with low incomes can apply for Legal Aid at their local office. Legal assistance is also available at community legal clinics. (See the Legal Aid Ontario website for a complete list). Student Legal Aid Services Society www.dls.utoronto.ca University of Toronto, Downtown Legal Services 655 Spadina Avenue, Toronto ON M5S 2H9 416-978-6447 Book an appointment 416-934-4535 Other inquiries Downtown Legal Services (DLS) provides legal advice and representation by law student volunteers on tenant issues, minor criminal offences and refugee claims. DLS also operates several legal clinics in drop-ins and other programs for people who are homeless or at risk. Street Outreach Services 416-926-0744 622 Yonge Street, 2nd floor Street Outreach Services serves youth (under age 25), who are at risk or already involved in prostitution. Legal clinic hours: 5 pm 8 pm 23 Meal-Trans 416-392-6878 ext 104 519 Church Street Community Centre Meal Trans is a weekly drop-in for transsexual and transgendered people. DLS provides legal assistance and public legal education geared to this community. For legal clinic hours call 416-934-4535. Council Fire 416-360-4350 439 Dundas Street Council Fire provides outreach and assistance to native people in the Toronto area. Student caseworkers from Downtown Legal Services attend Council Fire on a regular basis to provide legal assistance and public legal education for Native Canadians and other persons attending the centre. For legal clinic hours call 416-934-4535.

2008 GUIDE TO SERVICES FOR PEOPLE WHO ARE HOMELESS

MEALS
This list includes many of the meal programs available as of January 2008. Most drop-ins also provide meals. See the Toronto Drop-in Network brochure for more details. Programs are subject to change so its best to call ahead.

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EMERGENCY SHELTERS 2008

Over 60 shelters, with a total capacity of more than 3,800 permanent beds provide emergency accommodation to people who are homeless in Toronto. Along with a safe place to sleep and nutritious meals, they provide counselling and support to help families, youth, couples, adult men and adult women find permanent housing.
PHONE NUMBER ADDRESS BEDS WARD

SHELTER

Family
416-397-5637 416-652-0077 416-392-5650 416-397-1318 416-392-5662 416-864-0515 416-925-4431 416-469-3457 416-588-9277 101 Ontario Street, Toronto M5A 2V2 191 Spadina Road, Toronto M5R 2T9 875 Queen Street East, Toronto M4M 1J2 43 Christie Street, Toronto M6G 3B1 291 Sherbourne Street, Toronto M5A 2R9 4222 Kingston Road, Toronto M1E 2M6 1229 Ellesmere Road, Toronto M1P 4V8 177 Caledonia Road, Toronto M6E 4S8 80 160 150 90 50 24 120 79
753

Central Family Intake (please call this number first)

Beatrice House

17 37 43 28 28 20 30 20

Birkdale Residence

Family Residence

Robertson House

Sojourn House

Toronto Community Hostel

Woodgreen Red Door Queen

World Vision Reception Centre

Mixed Adult
416-338-4766 416-922-6688 416-691-0012 416-205-9888 416-205-9888 416-644-1734 416-395-0928 416-269-1717 416-598-3444 Temporarily located at 67 Adelaide Street East, Toronto M5C 1K6 0 100 Lippincott Street, Toronto M5S 2P1 2714 Danforth Avenue, Toronto M4C 1L7 Confidential Address Confidential Address 1161 Caledonia Road, Toronto M6A 2W9 805 A Wellington Street West Toronto M5V 1G8 3576 St. Clair Avenue East, Toronto M1K 1M2 23 Grange Road, Toronto M5T 1C3 16 70 5 5 60 76 60 65 20 20 31 20 30 15 19 35 20

Assessment & Referral Centre (ARC) *

Costi

Dixon Hall - Heyworth House

Fife House

Fife House

Fred Victor Centre - Bethlehem United Shelter

Homes First Society - Strachan House

Scarborough Hope

2008 GUIDE TO SERVICES FOR PEOPLE WHO ARE HOMELESS

University Settlement-Part time Shelter

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* Respite only at this site. 40 shelter beds are planned for new site under renovation at 129 Peter Street.

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PHONE NUMBER ADDRESS BEDS WARD

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416-516-8642 416-658-5224 416-960-9240 416-869-3619 416-864-1627 416-652-0334 416-368-0324 416-979-7058 416-366-2733 416-923-8872 416-392-5522 416-392-6164 416-392-5452 416-338-8800 416-925-7475 167 College Street, Toronto M5T 1P7 135 Sherbourne Street, Toronto M5A 2R5 502 Spadina Avenue, Toronto M5S 2H1 339 George Street, Toronto M5A 2N2 1673 Kingston Road, Toronto M1N 1S6 1651 Sheppard Avenue West, Toronto M3M 2X4 38 Bathurst Street, Toronto M5V 3W3 525 Bloor Street East, Toronto M4W 1J1 107 Jarvis Street, Toronto M5C 2H4 14 Vaughan Road, Toronto M6G 2N1 35 Sydenham Street, Toronto M5A 4H4 412 Queen Street East, Toronto M5A 1T3 91 5 63 108 110 260 45 580 60 28 74 57 1631 416-534-8941 416-205-9888 416-368-2642 416-395-0932 416-461-1084 416-762-9636 854 Bloor Street West, Toronto M6G 1M2 Confidential Address 86 Lombard Street, Toronto M5C 1M3 1322 Bloor Street West, Toronto M6H 1P2 Confidential Address 2808 Dundas Street West, Toronto M6P 1Y5 17 6 40 30 20 77 19 18 28 18 30 14 continued 349 George Street, Toronto M5A 2N2 55 833 St. Clair Avenue West, Toronto M6C 1C2 50 973 Lansdowne Avenue, Toronto M6H 3Z5 45 18 21 27 28 28 21 28 20 28 20 27 36 9 19 28

SHELTER

Single Men

Christie Ossington Neighbourhood Centre

Cornerstone Baptist Tabernacle of Ontario

Dixon Hall - School House

Good Shepherd Centre

Good Shepherd Refuge - Barrett House

Native Mens Residence

Salvation Army Gateway

Salvation Army Hope

2008 GUIDE TO SERVICES FOR PEOPLE WHO ARE HOMELESS

Salvation Army Maxwell Meighen

Scott Mission

Seaton House Main Site

Seaton House Birchmount Residence

Seaton House Downsview Dells

Seaton House Fort York

St. Simons

Single Women

Christie Ossington Neighbourhood Centre

Fife House

Fred Victor Centre for Women

Homes First Society Savards

Nellies

Salvation Army Evangeline

EMERGENCY SHELTERS 2008

PHONE NUMBER ADDRESS BEDS WARD

SHELTER

Single Women Continued

416-603-9800 416-465-0475 416-259-2528 416-595-1578 416-225-3466 416-967-6060 416-392-5500 416-392-5791 416-923-8454 80 Woodlawn Avenue East, Toronto M4T 1C1 63 Bellwoods Avenue, Toronto M6J 3N4 674 Dundas Street West, Toronto M5T 1H9 87 Pembroke Street, Toronto M5A 2N9 3410 Bayview Avenue, North York M2M 3S3 30 27 100 10 28
543

Salvation Army Florence Booth 126 Pape Avenue, Toronto M4M 2V8 60 Newcastle Street, Toronto M8Y 1A3 70 Gerrard Street East, Toronto M5B 1G6 38 40 20

723 Queen Street West, Toronto M6J 1E6

60

19 30 6 27 24 27 20 19 22

St. Vincent De Paul - Amelie House

St. Vincent De Paul - Elisa House

St. Vincent De Paul - Marys Home

St. Vincent De Paul - St. Clare's Residence

Street Haven at the Crossroads

Womens Residence - Main Site

Women's Residence - Bellwoods House

YWCA - First Stop Woodlawn-Women's Unit

Youth
416-598-4898 416-593-4849 416-364-4716 416-441-1414 416-229-1874 416-781-9898 416-323-1840 416-261-2733 416-696-6932 416-651-6750 416-925-9250 416-504-9700 416-748-0110 416-922-3271 Confidential 11 Ordnance Street, Toronto M6K 1A1 360 Lesmill Road, Toronto M3B 2T5 5248 Yonge Street, Toronto M2N 5P6 422 Gilbert Avenue, Toronto M6E 4X3 558 Bathurst Street, Toronto M5S 2P9 702 Kennedy Road, Toronto M1K 2B5 1076 Pape Avenue, Toronto M4K 3W5 26 Vaughan Road, Toronto M6G 2C4 95 Wellesley Street East, Toronto M4Y 2X9 485 Queen Street West, Toronto M5V 2A9 6 Warrendale Court, Toronto M9V 1P9 80 Woodlawn Avenue East, Toronto M4T 1C1 20 Gerrard Street East, Toronto M5B 2P3

Covenant House

94 28 50 32 28 35 12 56 32 40 35 45 50 28 565 3849

27 27 19 34 23 17 19 35 29 21 27 20 1 22

Covenant House - McGill Residence

Evas Phoenix

Evas Place

Evas Place Satellite

Horizons for Youth

Native Child & Family Youth Shelter

Second Base Youth Shelter

Touchstone Youth Shelter

Tumivut Youth Shelter

Turning Point Youth Services

YMCA House

Youth Without Shelter

2008 GUIDE TO SERVICES FOR PEOPLE WHO ARE HOMELESS

YWCA - First Stop Woodlawn Youth Unit

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Total Beds including University Settlement

2008 GUIDE TO SERVICES FOR PEOPLE WHO ARE HOMELESS

STREET OUTREACH
Street outreach services in Toronto are available 24 hours a day, 365 days a year. If you or someone you know is homeless and needs help, call the Street Helpline at 1-866-392-3777 (toll-free). Assessment and Referral Centre (for street respite and referrals) 416-338-4766 67 Adelaide Street East (temporary location) Mon Sun: 8:30 pm 7:30 am 24-hour phone service Outreach Programs Anishnawbe Health (Aboriginal clients only) 416-920-2605; 416-891-8606 Mental Health Crisis Line 179 Gerrard Street East, Toronto, ON M5A 2E5 Mon: 9 am 8 pm, Tue: 9 am 5 pm, Wed: 9 am 8 pm, Thu Fri: 9 am 5 pm Mental Health Crisis Line Mon Sun: 24 hours Cota Health, Hostel Outreach Program 416-785-9230 General Information 416-785-8797 Client Service Centre/Referrals 700 Lawrence Avenue West, Suite 362 Toronto, ON M6A 3B4 Community Resource Connections of Toronto, Hostel Outreach Program (for women) 416-482-4103 366 Adelaide Street East, Suite 230 Toronto, ON M5A 3X9 Street Health 416-921-8668 338 Dundas Street East, Toronto, ON M5A 2A1 Mon Fri: 9 am 5 pm Streets to Homes To access Streets to Homes city-wide services, call the Street Helpline at 1-866-392-3777 (toll-free) or go to: 112 Elizabeth Street 416-392-0090 Mon Fri: 9 am noon (walk-in service for people living on the street) Loft Community Services, Street Outreach Service (youth under 25) 416-473-8936 Street cell phone 622 Yonge Street, 2nd Floor, Toronto, ON M4Y 1Z8 Mon Sat: 8 pm midnight (outreach) Toronto North Support Services 416-499-5969 Office 416-990-3317 Mobile phone 132 Railside Road, Suite 2, Toronto, ON M3A 1A3 Mon Sun: 9:30 am 5:30 pm

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2008 GUIDE TO SERVICES FOR PEOPLE WHO ARE HOMELESS

TRANS RESOURCES
For information on trans resources not listed here, contact 211 Toronto. Sherbourne Health Centre 416-324-4180 www.sherbourne.on.ca 333 Sherbourne Street Primary health care for Torontos LGBT Communities. Provides an 8 week Educational Support group called Gender Journeys for trans people considering transition. Also individual counselling services, workshops, groups, programs for youth and community activities. The 519 Church Street Community Centre 416-392-6878 ext 104 email: mealtran@the519.org 519 Church Street Trans programming for lower income and/or street-active transsexuals, two-spirit and transgendered people. Weekly drop-in Mon nights 6 pm 9:30 pm as well as a trans youth drop-in on Wed evenings 5 pm 9 pm Also includes an outreach worker to the trans sex-working community. 2-Spirit People of the First Nations 416-944-9300 43 Elm Street, 2nd floor (Bay and Dundas area) For two-spirited people (or gay, lesbian, bisexual, trans people) of Aboriginal ancestry. Weekly drop-in, counselling, support, HIV/AIDS prevention. Rainbow Services at CAMH 416-535-8501 ext 6781 or 1-800-463-2338 ext 6781 (toll-free) www.camh.net/rainbow_services/ Counselling to lesbian, gay, bisexual, transgender, Two-Spirit, intersex, queer and transsexual people who are concerned about their use of drugs and alcohol. For those who want to quit, cut down, or who would just like to gain more awareness about their drinking or drug use.

VISION, HEARING AIDS

If you have medical conditions requiring a special diet, need to travel to medical appointments or buy medical supplies, you may be entitled to special benefits. Contact your OW or ODSP caseworker. Toronto Social Services 416-392-8623 General Inquiry Residents on Ontario Works, Old Age Security or Canada Pension Place may be covered for eyeglasses, dentures, emergency dental work or other medical equipment and services. Ontario Ministry of Health and Long-Term Care Assistive Devices Program 416-327-8804 or TTY: 1-800-387-5559 (toll-free) Ontario residents with valid health cards can apply for help in paying for medical equipment and devices such as hearing aids, diabetic supplies and mobility devices.

VOICE MAIL
For more information on voice mail programs not listed here, contact 211 Toronto. Voice Mail Project Central Neighbourhood House coordinates the Metro Voice Mail Project 416-966-8595 ext 204 Sign up at 365 Bloor Street East, Suite 1807 Mon, Wed: 1:30 pm 3:30 pm Persons without telephones receive voice mail number to retrieve messages from any touch-tone phone. $10 for 3 months.

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CONTACT LIST
FOR GENERAL ENQUIRES ABOUT CITY PROGRAMS AND SERVICES, PLEASE CONTACT ACCESS TORONTO AT 416-338-0338.
Shelter concerns/complaints If your shelter worker is unable to help with your concerns or complaints, or you want to appeal a decision by your shelter provider, you may contact the Hostel Services Client Services Supervisor at 416-397-1463. General Inquiries: Shelter, Support and Housing Administration ssha@toronto.ca Media Inquiries or general information: Patricia Anderson Manager, Partnership Development and Support 416-397-4328 panders@toronto.ca Kathleen Blinkhorn Director, Social Housing Administration 416-392-0054 kblinkh@toronto.ca Phil Brown General Manager Shelter, Support and Housing Administration 416-392-7885 pbrown1@toronto.ca Katherine Chislett Director, Housing and Homelessness Supports and Initiatives 416-397-0260 kchisle@toronto.ca Anne Longair Director, Hostel Services 416-392-5417 alongair@toronto.ca Elaine Smyer Manager, Emergency Planning 416-397-1384 esmyer@toronto.ca

WHAT YOU CAN DO TO HELP

Many generous Torontonians regularly ask how they can help end homelessness, and there are many ways to make a difference. Calling the Street Helpline (1-866-392-3777, free from any pay phone) can help someone access any of the services in this guide. On a cold winter night, it could save a life. There are many other ways to helpvolunteer and/or donate goods or money to agencies assisting homeless people; attend an event in support of front-line agencies; shop at establishments that provide training and mentoring to homeless people. Weve got more suggestions on our website (www.toronto.ca/housing), but if you are reading this guide, youve started on the most important way to solve homelessness: learning more about it.
Printed on recycled paper City of Toronto, March 2008