ONLINE BANKING

BY
Dilneit Modenparambil Jijo Mathew Zacharia Rahul V Vishnu Prasad R

Project report submitted in partial fulfillment of the requirement for the completion of the first semester of the degree of

MASTER OF BUSINESS ADMINISTRATION Amity Global Business School Amity University, Noida

DEPARTMENT OF BUSINESS ADMINISTRATION AMITY GLOBAL BUSINESS SCHOOL KOCHI

BONAFIDE CERTIFICATE

This is to certify that this project work entitled ONLINE BANKING is a bonafide record of work done by Mr. Dilneit Modenparambill, Mr. Jijo Zacharia, Mr. Rahul V, Mr. Vishnu Prasad R at State Bank of Travancore, M G Road Branch in partial fulfillment for the degree of Master of Business Administration of Amity University. This work has not been submitted for the award of any other degree to the best of our knowledge.

INTERNAL GUIDE Mrs.Santheri Kammathu Professor Informatin Technology Amity Global Business School Kochi

EXTERNAL GUIDE Mr.Asok Kumar S Chief Manager State Bank of Travancore M G Road Branch Kochi

Submitted for the Viva-Voce Examination held on

ACKNOWLEDGEMENT

The encouragement and co-operation of the society is necessary for the successful completion of any task. Even though they are visible they have direct or indirect impact on the development of any work. Many individuals have contributed to the preparation of this work.

First of all we thank almighty god for the successful completion of our project .

We express our sincere gratitude to our dean Mr.Biju Vithayathil permitting to do the project. Next we express my heartiest thanks to Mr.Asok Kumar S, Chief Manager, State Bank of Travancore, M G Road branch for his valuable suggestions and guidance throughout the project.

It is with great delight we express our profound thanks to Mrs.Santheri Kammathu, Professor, Information Technology, Amity Global Business School, Kochi for contributing an ever-ending stream of help and suggestions.

Here also we would like to thank non teaching staff for their support. Special thanks to all who helps to complete this project directly or indirectly.

Without the support of our family it is not possible for us to do anything. So we express our sincere gratitude to our family for their support, encouragements and prayers for the completion of our project successfully.

SYNOPSIS
Computers play a key role in today's society. A world without computers and communication is not imaginable. Internet has played a key role in communication, data transfer, exchange of ideologies, business data transfer, commercial activities etc..All the website related data exchange and communication is possible via inter networking of systems.

The project deals with the online banking technology in SBT, MG road branch. The study also analyses the pre IT implemented era and the current era. The project focuses on the advantages, disadvantages, threats involved, security measures taken, usage of the technology etc..

Internet and intranet is efficiently utilized in the context.

TABLE OF CONTENTS

1. ABSTRACT 2. INTRODUCTION
2.1 PURPOSE AND SCOPE 2.2 ABOUT THE FIRM.. 2.3 PRE IT IMPLEMENTED ERA

3. METHOD OF STUDY 4. DETAILED STUDY 5. ANALYSIS 6 .CONCLUSION 8 .SCREEN SHOTS ..(36-49)

(50)

10 .FUTURE ENHANCEMENTS (51) 11 .BIBILIOGRAPHY(53)

ABSTRACT

ABSTRACT

Project focuses on the wide world of information technology and its application in the field of commerce. Commercial activity was carried out by manual means in a market place years back. But the scenario was changed drastically by the applications of information technology. It resulted in the widespread business and technical implementations worldwide. This project is a comparison between pre and post IT implemented era in a commercial firm focusing on a single entity. Online banking is the entity focused in SBT, MG road branch. Years back all the transactions were carried out manually. All the processes happening in the bank was manual. After the introduction of technological implementations the nature and speed of transactions was changed. It became an asset to the firm in every sense. Online banking is the internet banking facility offered by the bank for its customers. Customers can access their account through the internet. They can buy, sell and invest with their bank account at any point of time. The main feature is that it is accessible 24 hours and the customer need not be physically present in the bank. These features avoid the problem of time and easiness to the user. Through the networking facility like internet and intranet the technology is implemented. Highly secure software facilities are used in this context with supporting hardware. There are many advantages and very few disadvantages. Even though the technology grows high, the threats also grow along with. But appropriate security measures are implemented in the banking area. The impact of online banking is has made many users to use the facility in a great manner.

INTRODUCTION

INTRODUCTION
ABOUT THE ORGANIZATION
The organization that we took for doing the project is State Bank of Travancore, MG road branch, Kochi. It is one of the main and old branches of SBT in Ernakulam. The bank is meant for providing economic support to the society. Customers borrow from the bank as well as they invest in the bank. Bank charges interest on borrowings and pays interest for the savings they have made. Transactions Transactions are carried out manually and online. There are many individual customers and companies who make transactions through the bank. There are many cash, cheque, demand draft transactions through which loans and savings are carried out.

ERA OF MANUAL TRANSACTIONS

METHOD OF STUDY

METHOD OF STUDY
For the purpose of partial fulfillment of our first semester of master degree in Business Administration we were asked to do a project on the topic Post and pre implementation of IT in a firm. For this purpose we were told to gather various details regarding the pre technology involved works of the firm and the technology involved processing. After having an effective discussion with in our group, we finally decided to do the project on the subject E-BANKING in STATE OF TRAVANCORE, MG ROAD BRANCH, COCHIN. We collected required information relating E-BANKING from internet. The chief manager of SBT , Mr ASOK KUMAR S was very kind enough in granting us the permission to our project work in his esteemed firm. He was also very delightful in providing us with the various concepts in E-BANKING. Effective implementation of e-banking and scope for improvement in this field was analysed. A group of four members was decided for the completion of the project. Discussions were made inside the group about the current trend in the corporate world and found that the technology is giving a competitive edge for each firm in the industry. Online banking was identified as the topic for the project. We gathered information from the internet about online banking facility and its implementation. SBT was selected as the firm. We met the chief manager of the bank. He talked about current technological advancements that are present in the current scenario. The need for technological implementation was analyzed on comparing the manual means of transaction processing. The way of implementation, advantages and disadvantages of the new method, threats involved in the scenario, security measures adopted by the firm to face the threats and the feedbacks of the users were analyzed. From these analysis conclusion was generated.

DETAILED STUDY

DETAILED STUDY
FIRM - DETAILS y Departments And Divisions
Loan section, Cash section, Human Resource,

Services
Bank serves the economical needs of society by providing money as loans for individual and corporate. For each of the loans there are different criteria. The bank receives money as savings and repayments of loans. It is a cyclical activity going on in the bank.

y Areas Of Growth

Need For Technology

Technological implementation is a necessary factor for the achievement of stated objectives of a firm. World is growing rapidly each day. All the transactions also should be having equivalent speed as that of the commercial activity. As the concept of market place changed to websites transactions also transformed to online basis. E cash and e transactions made the commercial activity more easier. Hence all the firms started implementing technological attributes to commercial activity.

TECHNOLOGICAL IMPLEMENTATION y Areas Of Implementation

All the areas of the bank has been converted from manual means to technological base. All the transactions inside the bank is done through core banking. All the branches communicate to the head office by networking of computers and core banking facility.

y Hardware Requirements
Processor RAM Hard Disk Drive Key Board Monitor Display Adapters CD Drive Printer : Centrino : 1 GB or more : 50 GB or higher : Samsung 101 keys or any : Any monitor : Super VGA : Any 52X Series : DeskJet 640 or above

Software Requirements
: Windows XP or above

Operating System

Front End Back End

: Microsoft Visual Studio 2005 : Microsoft SQL Server

y Performance Requirements
Evaluating a system includes the hardware and software as a unit. It requires an analysis of several performance categories:

1 2 3 4 5 6 7 8

System availability Compatibility Speed Cost Usability Performance The programming language and its suitability to the user Ease of installation and training

ANALYSIS

ANALYSIS

ADVANTAGES
Online banking brought in many stated advantages which are favorable to the firm as well as the customers. y Access is allowed 24 hours a day. Hence any time the users can access their account according to the need. It is a great advantage to the corporate who are the customers of the bank.
y

Absence of restrictions give users a positive edge. The thing is that a user having an account in the bank and who has enabled internet banking facility can make use of this. Time saving process. Transactions is done automatically. Hence the process is fast compared with manual procedure. Physical presence of user is not needed for transactions to take place. It is a great advantage for the companies who make transactions. They can process from where they are. For individuals also it is an advantage. Funds can be transferred from any bank to any other bank.

DISADVANTAGES
Disadvantages are probably less. Even though the main disadvantage which lead to many problems is that the lack of knowledge of users. This leads to many unauthorized transactions. There are aged employees in the bank who does not know the computing through machine. But they can not be removed from their positions.

THREATS INVOLVED
Threats to E-Commerce servers fall into two general categories: (1) Threats from an actual attacker(s) (2) Technological failure. In terms of the former, the motivation is primarily psychological. The intent is to garner personal information from people for the sheer purposes of exploitation (such obtaining Credit Card and Bank Account information; Phishing schemes, obtaining usernames and passwords, etc.). With the latter, anything related to the Internet can cause problems. This can be anything from a network not configured properly to data packets being lost, especially in a wireless access environment. Even poorly written programming code upon which your E-Commerce site was developed can be very susceptible to threats. Most E-Commerce Servers utilize a Windows Operating System (such as Windows 2000 and 2003 Server), a Web Server Software to host the E-Commerce Site (such as Internet Information Services, or IIS), and a database (such as Access 2000 or SQL Server 2000) which contains your customer information and transaction history. These platforms have had various security flaws associated with them, which has made them wide open to threats and attacks.
o Viruses and Worms o Denial of Service Attacks o Phishing Attacks

SECURITY MEASURES
o o o o o o

Intranet Antivirus softwares Secure connection protocols(https) Password protection in the network and for account separately Password locking On screen keyboard

IMPORTANCE OF ONLINE BANKING

USERS FEEDBACK
There is a great impact for online banking in the society. Since SBT is an old bank in the city there are many old aged users who are unaware of the technology. Even though there is a great boom for the technology from the banks point of view. Almost twenty percent of the current users are using online banking facility. It is a good percent when thre users are concerned.

CONCLUSION

CONCLUSION
We have successfully completed our project on the topic e-banking with at most sincerity. We have taken immense hard work in collecting various information relating to project & all the information collected by us is relevant.