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using Reliance service? 2,Reason for the delay in payment of the bill? Time constraintBilling issue Service issueSales issue3,Were the bill accurate? Yes ( ) No ( ) Account No: Contact No :
4,Is there any reliance shoroom or cash point near your area? Yes ( ) No ( )
5, Have you been communicated before your outgoing or incoming is disconected? Yes ( ) No ( )
8, After the payment of the bill is your wire line service released On time? Yes ( ) No ( )
9,Are you experiencing any problem with your phone service? Yes ( ) No ( )
10, Which payment you are depending? Through onlineThrough drop boxesThrough collection agents -
Measure the performence of your current telecom operator onthe following grounds ( your choice )
What made you select the service provider? service OffersNetwork availabilityTarriff planHow did you come to know about the service ? AdvertisementFriends Word of mouthOthers-
SERVICE ISSUE 11,Did you face any frequent disconnection in the service without any prior information? Yes ( ) No ( )
12, Was there any issue with plan ,scheme offered ? Yes ( ) No ( )
13,How and when was the issue resolved? Immediatly through phoneImmediatly through field supportThrough phone but delayedThrough field but delayedcustomer issue 14,Is there any issue from your side? Yes ( ) No ( )
17,How you feel about the expense of current service compared to your previous service? High Low same18,Are you getting regular updates regarding the new tarriff plans? Yes ( ) No ( )
19,Do you expect anything else from your current service provider? Yes ( ) No ( ) SALES ISSUE
20,Did the sales person sell the product by giving wrong information? Yes ( ) No ( )
21,Did the sales person compel or force you to buy the service ? Yes ( ) No ( )
22, At the time of installation are you satisfied with the training given by the executive? Yes ( ) No ( )
4, Who is your fixed line service provider? Reliance ( ) BSNL ( ) Airtel ( ) Tata indicom ( )
5,You hav a Broadband connection in your office,if yes what is the total bandwidth requirement? 300 kbps ( ) 600 kbps ( ) 1 Mbps ( ) 2 Mbps ( )
6,who is your broadband service provider? Reliance ( ) BSNL ( ) Airtel ( ) Tata indicom ( ) 7, What's your average monthly bill for fixedline ( Rs) < 5000 ( ) 5000-15000 ( ) 15000 -25000 ( ) > 25000 ( ) others ( )
>1000 ( )
1001-5000 ( ) 5001-10000 ( )
> 10000
9, Are you aware that Reliance provides following value added features/products along with broadband and telephone connection? Menu features ( ) conferencing facility ( ) Call transfer ( ) Call toggling ( )
F e a tu r e s Ta r r iff p la n s Vo ic e C la r it y
S a tis fie d
D is s a t is fie d
B ro a d b a n d s p e e d C u s to m e r s e r v ic e B ill p a y m e n t o p t io n s
When you call customer care how satisfied are you on the following?
W a itin g tim e
S a tis fie d
A tt itu d e o f the e xe c u tie v eS a tis fie d A b ility to p ro v id e so lu t io n a tis fie d S O ve ra ll c u s to m e rc a re se r v ic tis fie d Sae