VENABLE

SYSTEMS TRAINING

Cisco Telephone Reference Guide

Rev 00/00/00

Table of Contents
General Information and Phone Features..................................................................1 CISCO Phone Features...........................................................................................3 CISCO Unity Voicemail.........................................................................................12 Setting up Voicemail ........................................................................................12 Checking your Voicemail Messages.....................................................................12 Leaving Messages for other Users.......................................................................13 To Transfer a Caller into Voicemail.....................................................................13 To Forward your Phone to Voicemail...................................................................13 Voicemail Greetings..........................................................................................13 Message Notification.........................................................................................14 Private Distribution List.....................................................................................14 Transfer Settings..............................................................................................15 General Information.........................................................................................16 Forwarding Targets by Office.............................................................................16 Phone Web Interface............................................................................................18 Dialing from Outlook Contacts...............................................................................19 Installing the Dialer..........................................................................................19 Setting the Dialer to work with Phone.................................................................19 Setting the Dialing Properties.............................................................................20 Dialing from Outlook Contacts............................................................................22 Get Help.............................................................................................................23

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General Information and Phone Features

Firm-Wide Dialing: 5-digit dialing Local Dialing: DC: 7 digits if 202, or 9+ area code + number TY, RO, TO & BA: 9 + area code + number NY & LA: 91 + area code + number Long Distance Dialing: 9, 1 + area code + number (wait for tone) + 6 digit matter number + # sign Matter numbers are validated real-time. If a matter number is entered incorrectly you will hear a fast busy signal; press END CALL and redial with valid matter number. A # sign should be entered after the matter number. If the # is not pressed, there is a 15 second delay before the call is processed. If you are unsure of the matter number, please use: 888888 for any client calls not yet assigned a matter number 999999 for firm calls 666666 for personal calls

Exception Reports: Any calls entered with a matter number of 666666 or 888888 will produce an exception report. If 888888 was used, then the appropriate matter number should be provided on the exception report. If 666666 was used, the amount to be paid for your personal call will be noted. International Dialing: 9011 + number (wait for tone) + 6 digit matter number + # sign.

Toll Free Numbers: 888-Venable: 800-966-9877: 866-877-7018: 888-339-2460: 866-209-0286: DC Switchboard Baltimore Switchboard LA Switchboard New York Switchboard Voicemail System

Local VoiceMail Numbers (To Listen to Messages): Office BA DC LA NY RO TO TY Internally 77700 28350 59950 86250 55666 66290 41900 Externally 410-244-7700 202-344-8350 310-229-9950 212-370-6250 301-217-5666 410-494-6290 703-760-1900

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Local VoiceMail Numbers (To Leave a Message): Office BA DC TY TO RO NY LA Internally 77701 28351 41901 66291 55667 86251 59951 Externally 410-244-7701 202-344-8351 703-760-1901 410-494-6291 301-217-5667 212-370-6251 310-229-9952

Operators: 0 90# 900# 9911 Office Receptionist Local operator Long distance operator Emergency

Block Outgoing Caller ID: *67

Types of Phone: A Model 7961 (6 button line for Legal Staff and LAAs), The LAA's will have a "side car" attached to their phone to accommodate the attorney lines. A Model 7941, 2 button line will be assigned to individuals where intercoms and additional lines are not needed. Model 7941 (2 button line phone) A Model 7911 will be used in most common areas where multiple lines are not required.

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CISCO Phone Features

The date, time and your telephone number display at the top of your screen. The right side of the screen displays the text associated with each button on the phone, as well as a symbol (which show line status, voicemail, etc.). The bottom of the screen indicates the soft keys that are available based on the particular function the telephone is performing. Directly above the soft keys is a notification/message line indicating such things as missed calls, call forwarding information, etc. The remainder of the screen displays details about calls. PHONE FEATURES PLACING A CALL from a phone with speaker capability PROCEDURE Pick up the handset OR press the speaker button OR press the NEW CALL soft key (OR press the headset button, if you have a wired headset not to be used with a Wireless headset) and dial. You may also dial the number first, and then perform one of the steps above. If you dial the number first, you will see the DIAL soft key instead of the NEW CALL soft key. PLACING A CALL from a phone with NO speaker capability TO ANSWER A SECOND LINE RINGING (on the 2 button phone)

Pick up the handset and dial, OR dial the number then pick up the handset (OR press the headset button- if you have a wired headset).

While on the call, press the ANSWER soft key. The first call will be placed on hold and you will be connected to the second call. When you hang up from the second call, press the RESUME soft key to re-connect to the first call. You can toggle between calls by using the scroll button and highlighting the desired call, then press the RESUME soft key, the other call will be placed on hold automatically.

TO OBTAIN A FREE Place the first call on HOLD. LINE WHILE ON A Press the NEW CALL soft key for dial tone. CALL Place your call as normal. You can toggle between calls by using the scroll button and highlighting the desired call, then press the RESUME soft key, the other call will be placed on hold automatically.

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PHONE FEATURES USING INTERCOMS

PROCEDURE To intercom an LAA: Press the ICOM button. Press the SEC button. To intercom an attorney: Press the ICOM button. Press the attorney intercom button.

HOLD

Press the HOLD soft key To retrieve a Held Call: Highlight the call (using the scroll) and press the RESUME soft key.

TRANSFER (using soft key)

Must be on a connected call to use this feature. Press the TRNSFER soft key Dial the number where you want to redirect the call. When call is ringing, press the TRNSFER soft key again or simply hang-up your phone. Or you can wait and speak to the recipient, then press the TRNSFER soft key again or simply hang-up. Note: You cannot transfer a call on HOLD To Reconnect with Party: If the party you are transferring to does not answer or want to speak with the caller press the END CALL soft key. If the call is not highlighted scroll and highlight the original call on the display, if it is already highlight then press the RESUME soft key to return to the call.

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PHONE FEATURES TRANSFERRING CALLS TO VOICEMAIL

PROCEDURE To transfer an incoming call directly to YOUR voicemail (without answering the call): Press the iDIVERT soft key. Note: NOT AVAILABLE TO LAAs. To transfer an active call to someone elses voicemail: During the call, press the TRNSFER soft key Dial * + 5-digit extension of the user to which you wish to transfer the call to, and confirm correct voicemail box. Press the 5 button on keypad and then hang-up your phone.

CONFERENCE (Cnfrn soft key)

You must have a connected call to use this feature. Press the CONFRN soft key to add another party (you may need to press the MORE soft key first). This places the first party on hold and gives you dial tone Dial the next participants number (be sure to dial 9 if outside) When 3rd party answers, press the CONFRN soft key again to add party. Repeat procedure to add additional parties. Note: You may have a total of 8 parties (counting yourself). THE INITATOR CAN HANG UP AND THE CONFERENCE CALL CAN CONTINUE. ONLY THE INITATOR CAN ADD PARTIES TO THE CALL. To Cancel the last Called party: Press the END CALL soft key and then the RESUME soft key to return to the conference call.

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PHONE FEATURES ADDITIONAL CONFERENCE FEATURES

PROCEDURE View attendees in a conference: Highlight active conference and press the CONFLIST soft key Participants are listed in the order which they joined. Press the UPDATE soft key to view an updated list. The individual at the bottom of the list with a * initiated the call To remove last added attendee from conference: Highlight the participants name at the top of the list and press the REMOVE soft key. Note: You can only remove individuals from the conference if you initiated the conference.

FORWARDING CALLS Press the CFwdALL soft key and your phone will beep twice. (CFwdALL soft key) Enter the target phone number or office extension where you want your calls to ring (be sure to include 9 if off-site). After you enter the number, your phone will beep once. Look for the call forwarding number at the bottom of your phone screen and the flashing arrow will appear above the phone line icon on the display. Note: For an LAA to forward an attorneys lines, the forwarding must take place at that attorneys phone. And if you forward your calls to another office extension number, unanswered calls will route back to your own voicemail. To cancel forwarding: Simply press the CFwdALL soft key again.

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PHONE FEATURES EXTENSION MOBILITY

PROCEDURE Enables staff who visit other offices to log into a phone and have their home office number, intercom and phone features available to them as if they were sitting at their regular desk. On the phone in the visiting office, press the SERVICES button Press the index number for EXTENSION MOBILITY. If the Extension Mobility option is not there, it must be added. Call the HelpDesk to request the feature be added to the phone you are attempting to use. Once Ext. Mob. Is activated, your line will continue to ring at your primary phone and your LAA's phone. To log into another telephone: Press the SERVICES button on the phone you want to use. Select the EXTENSION MOBILITY option. Enter your 5-digit extension number in the User ID field. Enter 12345 in the PIN field. Press the SUBMIT soft key. Wait a moment and press the EXIT soft key if the phone didn't automatically take you back to the phone's "home" screen. Once logged in, your phone number displays at top, right of the phone's LCD screen. To log out: Press the SERVICES button. Press the index number for EXTENSION MOBILITY. Press the YES soft key to log out. Press the EXIT soft key. Note: You are automatically logged out after a period of 16 hours.

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PHONE FEATURES PICK UP (LAAs)

PROCEDURE To answer a call in the same pick up group: If you are not on a call: The screen displays the calling party number and the called party name, pick up the handset and press the PICK soft key to answer. Your line will now ring and you can see the Caller ID information. Press the ANSWER soft key or line key to answer call. If you do not answer the call (you hang up after picking), the call will route as normal (i.e.., front desk, phonemail, etc.) If you are on a call: Place the call on HOLD Press the NEW CALL soft key, then the PICK soft key. Handle the picked call as needed. Press the RESUME soft key or the line key to resume original call. A brief tone will ring the phone when a pick displays, or if you are on a call, then two quick beeps will be received.

DND (DO NOT Turns the ringer off on your phone but will ring at the LAA's desk. DISTURB) Staff with DND is a toggle on and off. The picture of the bell with a line LAAs only through it indicates that DND is turned on. your phone will ring at the LAAs desk. Note: Must have your lines appearing on the LAA's phone to be available.

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PHONE FEATURES PARK

PROCEDURE The Call Park feature allows you to place a call in a hold slot, so it can be retrieved from another phone in the firm. To Use: While on a call, press the PARK soft key. Note the park slot number on the display. Inform (or page) party to dial the park slot number. When you dial the park slot number from any phone you will be connected to the party. Note: If the call is not retrieved within 90 seconds it will ring back.

JOIN

The Join feature allows you to join two established calls into one call. You have one call on hold and another call active and you want to join the two calls together. While on an active call, push the Line Button of the call on hold. Press the JOIN soft key. All parties are on the call together.

DIRECT TRANSFER (LAAs only)

Enables you to connect two parties and drop from the call. You have one call on hold and another call active and you want to join the two calls together and drop out of the call. While on an active call, scroll and highlight the call on hold. Press the DIRECT TRANSFER soft key. The call is now gone from your phone and the two parties are connected.

BARGE

Enables you to join an existing call in progress (i.e., an LAA joining a call on the attorneys line or two phones in a office on one call). Press the line button (be sure the connected call is highlighted on the screen) and press the BARGE soft key. Note: Private button must be off.

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PHONE FEATURES CALLBACK

PROCEDURE Enables you to receive call back notification when a called party line becomes available. Press the CALL BACK soft key while the phone is ringing. Your display notes that callback is activated. You can press CANCEL to deactivate, or EXIT to quit the screen. Once the party has taken their phone off hook and placed it back on the hook, you will receive a screen notification that the called party is available (as well as your message light on the handset flashes briefly). If you have a speaker phone, you can dial the individual from this screen. If you do not have speaker, you would need to pick up the handset and dial the individual.

SPEED DIALS Speed Dials can be either a particular button on your telephone or a (configured thru web list that can be dialed by using the ABBRDIAL soft key. Speed Dials interface only) (not to be confused with PERSONAL SPEED DIALS/FAST DIALS) can only be configured and managed in the web interface (see instructions under "Cisco Phone Web Interface"). To Dial from an assigned button: Press the assigned button (or pick up the handset and press the button). To Dial from a list (found in the web interface): Dial index number and press the ABBRDIAL soft key. CHOOSING BETWEEN TWO SIMULTANEOUS INBOUND CALLS (providing they are coming into the same line).

By default, your Cisco phone will answer whichever call came to your line first. However, if you prefer to select which of two simultaneous calls you answer, highlight the appropriate call using the Scroll Button, then press the ANSWER softkey.

LAA's Choosing In the event two calls are received for two different attorneys on an between two (or LAA's phone at the same time, the LAA has no choice which call is more) simultaneous answered first. When you answer the phone, whichever call arrived calls, each to a unique at Venable first will be delivered to you. However, please keep in attorney mind that the caller ID screen (on the LAA's phone) shows the most recent call. So if two calls arrive one slightly after the other, the 2nd call displaces the first call on the screen. Thus, the caller ID screen shows the call that will not be answered!

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PHONE FEATURES CHECKING YOUR ATTORNEYS VOICE MAIL

PROCEDURE LAA's -- Providing you know the password to your attorney's voicemail account, simply press the Line button associated with your attorney's line, then press the Messages button on your phone. You will be taken to your attorney's voicemail account where you will be able to retrieve his or her new or saved messages.

ANSWERING A 2ND ATTORNEY'S LINE (providing you are already on a call)

If you are on Attorney #1's line when Attorney #2's phone rings, simply press the Line button for Attorney #2 on your side car. The caller on line #1 will automatically be put on hold, and the Cisco phone will deliver the new caller (on Attorney #2's line) to you. If you press the Line Button for Attorney #1, then the call on line #2 will automatically be put on hold, and the phone will bring the call from line #1 back you. To terminate one of the calls, activate it by making it your current call, then press the END CALL softkey. Note: These instructions assume you will inform the party on the line that you are placing them on hold.

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CISCO Unity Voicemail Setting up Voicemail

1. Press the Message button on your phone 2. Enter your personal password (default is 1234) 3. You will be prompted to set up your voicemail account: 4. Record your user name (State your FIRST name and LAST name and press the # key). 5. Press the # key to save the recording 6. Personalize your greeting: (Example: You have reached xxxxx at the law offices of Venable. I am unable to take your call at the present time. Please leave your name and number at the sound of the tone and I will return your call. If you wish to speak with an individual, please press 0.) 7. Change your password (Must be at least a 4-digit number). 8. You will be asked to enter it twice to confirm it 9. Press the # key to save it Note: You MUST change your password during the setup, but you may record your name and greeting at any time in the future by pressing 4 while in your voicemail box.

Checking your Voicemail Messages

The red light on the handset will turn on when there are voicemail messages. An envelope icon will also appear next to the line that has the message. 1. Press the Message button on your phone. 2. Enter your password. 3. Follow the prompts (see attached voicemail tree.) To check your voicemail from any phone: 1. Press the Messages button on any phone 2. When you hear the prompt/greeting press the asterisk * button 3. The system will prompt you for your user ID, enter your extension. 4. The system will then prompt for your password. To check your voicemail from Outside of the Office: 1. Dial the external voicemail number for your office or the toll free number: 1866-209-0286 2. The system will prompt you for your User ID (extension) and password.

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Leaving Messages for other Users

From inside the office, do one of the following: Dial the users extension (and if unanswered) will forward to voicemail. Leave a message when prompted. While in your own voicemail, press option 2, and follow the prompts to record and send a message. Press * and enter their 5-digit extension from any office phone.

From outside the office (to leave a message without calling the individual), dial the Leave a Message Number for that office (i.e., BA: 77701, DC: 28351, TY: 41901, TO: 66291, RO: 55667, NY: 86251, LA: 59951). Note: Press # or 1 to skip a greeting.

To Transfer a Caller into Voicemail

1. Press the Transfer soft key. 2. Dial the * and their 5-digit extension, confirm the greeting, press 5 and then hang-up your phone.

To Forward your Phone to Voicemail

1. Press the CFwdALL soft key. You will hear 2 beeps. 2. Press the Message button 3. To cancel this later, press the CFwdALL soft key again.

Voicemail Greetings
There are various types of Greetings available. You may use any combination of these greetings or chose not to use them. Most find it helpful to use the Alternate Greeting when out of the office on vacation or business.

Standard Greeting: This plays at all times unless overridden by another greeting.

Closed Greeting: This plays during closed (non-business) hours. Your office hours are already predefined based on receptionist coverage. A closed greeting overrides the standard greeting. (This includes all standard Venable holidays.)

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Internal Greeting: This plays to internal callers only. An internal greeting overrides the standard/closed greeting.

Busy Greeting: This plays when the extension is busy. It overrides the standard, closed and internal greetings. The system is setup so that callers never receive a busy signal. Calls route to either the receptionist or voicemail.

Alternate Greeting: Can be used for a variety of special situations, such as vacations, etc. and turned on and off as needed. Overrides all other greetings.

Message Notification
Legal and administrative staff are configured to receive an e-mail when a message is left in their voice mailbox. Below is an example of the email that will be sent. If you do not want to receive the e-mail notification, please contact the HelpDesk. From: Unity Messaging System - DC Sent: Tuesday, June 12, 2007 3:21 PM To: Mattingly, Anna Subject: Message Notification VoiceMail Message Voice Count: 2 1. 2023444866 2. 24866 (Your local access number) or 1-866-209-0286 Note: If you listen to the message but take no action, you will receive another Message Notification for that message.

Private Distribution List

You can use private distribution lists to create your own groups of voice message recipients. When you address a voice message to one of your private lists, all of the recipients on the list receive the message. You can have a maximum of twenty (20) lists and up to forty (40) individuals per list. Only you can send messages to your private lists. Note: The setup of Private Distribution Lists is rather complex. It's recommended you contact the IT Help Desk (x24357) so that an IT representative can assist in the set up.

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To switch between spelling a Name or Entering an Extension, press ##.

To create a list: 1. Press 4 for Setup Options. 2. Press 2 for Message Settings. 3. Press 4 for Private Lists. 4. Press 2 for Change Names. 5. Choose a number from 1 to 99 (that you have not already used). 6. Enter the first extension followed by #. Continue to add extensions followed by #. Once all extensions have been entered press # again. 7. Press 4 to record a list name, followed by #.

To modify names in a list: 1. Press 4 for Setup Options 2. Press 2 for Message Settings 3. Press 4 for Private Lists 4. Press 2 for Change Names 5. Choose the number you wish to modify (1-99) 1 - Add a name 2 - Play name 3 - Delete a name 1 - Delete individuals by playing list 2 - Delete individuals by number list

To send a message to your private list: 1. Press 2 to send a message. 2. Enter the Private List number followed by # and follow the prompt.

Transfer Settings
Call transfer settings specify how voicemail handles calls transferred from the automated attendant console or a directory handler (call processing box) to a phone. Note that the transfer options DO NOT apply when an outside call or another subscriber dials a subscriber extension directly. Important: DO NOT USE THIS OPTION.

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General Information
The message capacity for the voice mailboxes is 30MBs which is equivalent to approximately 60 minutes of messages (i.e., 60 1 minute messages or 12 5 minute messages, etc.). The capacity is set for all staff. When you voice mailbox is full, a caller will hear a recording informing them they cannot leave a message because the mailbox is full. Cisco Unity (voice mail) will be configured to automatically sweep and permanently delete all messages designated for deletion within each users voicemail box, every hour, on the hour. This change allows each user to fully utilize their voicemail storage allotment. Until the automated sweep takes place, recently deleted items can be recovered; once permanently deleted, they cannot be recovered.

Forwarding Targets by Office

If a call is missed, the table below shows where the missed call (RNA, which stands for Ring No Answer) will be routed. RNAs that are routed to "receptionist" are routed to voice mail after hours.
OFFICE DC DC DC DC BA BA BA BA BA BA BA BA POSITION ALL ALL ALL ALL Partners/Of Partners/Of Partners/Of Partners/Of Counsel/ASSOCIATES Counsel/ASSOCIATES Counsel/ASSOCIATES Counsel/ASSOCIATES Type of call Busy Internal Busy External RNA Internal RNA External Busy Internal Busy External RNA Internal RNA External FORWARDING TARGET VOICEMAIL VOICEMAIL VOICEMAIL VOICEMAIL VOICEMAIL RECEPTION VOICEMAIL RECEPTION

STAFF ATTORNEYS/LEGAL ASSISTANTS STAFF ATTORNEYS/LEGAL ASSISTANTS STAFF ATTORNEYS/LEGAL ASSISTANTS STAFF ATTORNEYS/LEGAL ASSISTANTS LAAs AND STAFF LAAs AND STAFF LAAs AND STAFF LAAs AND STAFF GENERAL SUPPORT GENERAL SUPPORT GENERAL SUPPORT GENERAL SUPPORT

Busy Internal Busy External RNA Internal RNA External

VOICEMAIL VOICEMAIL VOICEMAIL VOICEMAIL

BA BA BA BA

Busy Internal Busy External RNA Internal RNA External

VOICEMAIL RECEPTION VOICEMAIL RECEPTION

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TO TO TO TO RO RO RO RO VA VA VA VA NY NY NY NY LA LA LA LA

ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL

Busy Internal Busy External RNA Internal RNA External Busy Internal Busy External RNA Internal RNA External Busy Internal Busy External RNA Internal RNA External Busy Internal Busy External RNA Internal RNA External Busy Internal Busy External RNA Internal RNA External

VOICEMAIL RECEPTION VOICEMAIL RECEPTION VOICEMAIL VOICEMAIL VOICEMAIL VOICEMAIL VOICEMAIL RECEPTION VOICEMAIL RECEPTION VOICEMAIL RECEPTION VOICEMAIL RECEPTION VOICEMAIL RECEPTION VOICEMAIL RECEPTION

Note: There are exceptions to the above standards in each office. Some for individuals and some for departments. In addition, all spare offices, spare areas and common area phones forward to reception under all listed conditions as they do not have voicemail.

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Phone Web Interface

This application enables the user to set up certain features and functions associated with their telephones. In some cases it is easier to perform the tasks thru this interface rather than on the telephone. In other cases, the function can only be performed thru this interface. Please see the Cisco Web User Options User Guide, BA0DOCS1-#271181-Cisco Web User Options Reference Guide, for details and information about this tool.

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Dialing from Outlook Contacts Installing the Dialer

1. Open Intersect. 2. Select Applications/Software Storefront. 3. From All Applications select Cisco Unified CallManager TSP v4.2. Note: Close all windows prior to installing. A reboot if required at the end of the installation. During the install process you will need to enter your USER ID (5-digit extension) and PASSWORD (venable unless you changed your password in CCMUser). If you change your Cisco password (in CCMUser) after you have installed the dialer ,you must go to the Software Storefront and run the Cisco Tapi Reconfiguration application and enter your new password.

Setting the Dialer to work with Phone

From within your Contacts folder in Outlook, click on the phone icon Menu bar. (If needed open a contact to get the phone icon). New Call dialog box displays: on the

1. Click the Dialing Options button.

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2. Select your Cisco phone/extension from the Connect Using Line drop-down list. 3. Click OK. The Dialer is now set to work with your Cisco phone.

Setting the Dialing Properties

1. In the New Call window, click the Dialing Properties button.

2. Highlight My Location and click the EDIT button. The Edit Location dialog box displays.

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3. Select the General tab. 4. In the Edit Location dialog box enter the following information: Country/Region = United States Enter your Local Area Code in the AREA CODE box. To Access an Outside line for locals calls, dial = 9 To Access an outside line for long distance calls, dial = 9

5. Click Apply.

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6. To add your area code and other area codes that are local to your area, select the AREA CODE RULES tab. 7. Click the NEW button.

8. Enter the area code in the Area code box. 9. Skip the Prefixes section. 10. Under Rules if the area code is needed to dial the number, click include the area code box. 11. Click OK. 12. Enter all local area codes. Note: Follow these steps for each area code. If your local calling requires a 1 for all calls (i.e., Los Angeles and New York) then you do NOT need to configure any local area codes. If you have LONG DISTANCE numbers in your contacts that are within the area codes configured as local, then in the Contact Number field the telephone number MUST be entered as 917035551212. It must include the "1", and there cannot be any parenthesis around the area code and no dashes in between the numbers. THIS ONLY NEEDS TO BE DONE FOR A LONG DISTANCE NUMBER THAT HAS THE SAME AREA CODE THAT HAS BEEN ENTERED IN YOUR LOCAL AREA CODES SECTION.

Dialing from Outlook Contacts

1. Select the contact. 2. Right-click and select Call Contact or click on the phone icon.

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3. Click Start Call (if long distance the matter number will need to be entered at the telephone). 4. To disconnect, click End Call or hang up.

Get Help
Information and reference materials are posted on the Intersect Training page. You can also contact the IT Help Desk: Monday-Friday 8:00 a.m. 11:00 p.m. (EST), 5:00 a.m.- 8:00 p.m. (PST) Contact: IT Help Desk, ext. 24357 (internally); 202.344.4357 (externally) Email address: ITHelpdesk@venable.com (non-urgent requests only) After Hours: (11:00 p.m.-8:00 a.m. EST) & Saturday/Sunday: Externally: 202.344.4357 Internally: ext. 24357 Toll free 1.877.801.9545 Email address: ITHelpdesk@venable.com (non-urgent requests only)

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