Company Products and Services

ECS in partnership with GNFA

Table of Contents
Topic Page Number

Assessments Assessments Electronic Assessments: Technical Consulting Team Building Non-Technical Training (Summary) Non-Technical Training: Management (Summary) Non-Technical Training: Departmental (Summary) Non-Technical Training: Departmental (Summary) Non-Technical Training: Departmental (Summary) Non-Technical Training: Generic (Summary) Training: Automotive Technical Skills (Summary) Training: Body Work / Painting (Summary) Apprentice Programme: Automotive Technician (Summary) Apprentice Programme: Panel Beating (Summary) Non-Technical Training: Generic (Detail) Non-Technical Training: Generic (Detail) Non-Technical Training: Generic (Detail) Non-Technical Training: Generic (Detail) Non-Technical Training: Generic (Detail) Non-Technical Training: Generic (Detail) Non-Technical Training: Sales (Detail) Non-Technical Training: Commercial Vehicle Sales (Detail) Non-Technical Training: Service (Detail) Non-Technical Training: Parts (Detail) Training: Automotive Technical Skills (Detail) Training: Automotive Technical Skills (Detail) Training: Automotive Technical Skills (Detail) Training: Automotive Technical Skills (Detail) Training: Automotive Technical Skills (Detail) Accreditation

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Equal Career Services provides a wide selection of Assessments, which can improve the quality and level of professional expertise in any Organisation. These assessments will equip you to better understand employee needs, desires and attitudes and will further assist you in identifying training needs.

Recruitment and Selection Assessments Recruitment and Selection Assessments identifies the level of competence, training needs, attitudes and strengths of potential candidates, which will enable you, the employer to select the best candidate for your company and to develop your employees by addressing specific training needs identified. Main outcomes of Recruitment and Development Assessments:

To employ a person who fits the profile of the specific position at hand. To employ a person who is competent according to set standards to perform to his/her maximum potential in the position identified.

To reduce staff turnover by employing the right person for the position. To ensure quality in work performance by employing competent individuals.

ASSESSMENTS

Personal Development Assessments Equal Career Services offer development assessments that will equip you to better understand your employees needs, desires and attitudes as well as guiding the employee on his/her career and personal development. An in depth Feedback session is held with the individual and a Personal Development Plan is started. The employer will receive a report and be involved in the Personal Development of the employee. Main outcomes of Personal Development Assessments :

Determine individual competency profiles for personnel on all levels in order to identify devel
opment gaps. Formulate Personal Development plans. Improve the development of all employees. Add value to the business. Identify potential candidates for the organisations succession planning. Career Guidance

Training Needs Analysis Assessments Skills Development forms an integral part of employee development in an organisation and by Assessing employees before planning their Skills Development can improve the Organisation return on investment by ensuring that the employee is developed according to his/her full potential. Main Outcomes of Training Needs Analysis Assessments :

Determine individual competency profiles for personnel on all levels in order to identify development gaps.

Formulate Personal Development plans. Improve the development of all employees. Add value to the business.

Training Portfolio Assessments Equal Career Services is an Accredited Training Provider and Registered with MerSETA. Equal Career Services offers Portfolio Assessment and Moderation for Unit Standards, which forms part of the Qualifications we offer or for the entire qualification. Equal Career Services offers the following Qualifications:

Further Education and Training Certificate in Automotive Sales and Support Services, NQF level 4 National Certificate in Motor Sales and Support Services, NQF level 4: Vehicle Sales
Recognition of Prior Learning "Recognition of prior learning is a process whereby, through assessment, credit is given to learning which has already been acquired in different ways." - SAQA RPL is about recognising for credit all the learning that an adult has gained over a period of time. It does not matter how the learning was acquired - and short courses, on-the-job learning and hobbies can all be used to demonstrate that learning has taken place. Equal Career Services offer RPL for the Unit Standards which forms part of the following Qualifications as well as the entire Qualification:

ASSESSMENTS CONTINUED

Further Education and Training Certificate in Automotive Sales and Support Services, NQF level 4 National Certificate in Motor Sales and Support Services, NQF level 4.

We help organisations, select, motivate, coach and retain top performers.

The generic E-profil is an online system (via the web) that enables you to identify and analyse your employees technical training needs within the services activities of your dealerships.

Assessment Principles:

E-Profil is an online assessment questionnaire of knowledge relating to professional automo-

ELECTRONIC ASSESSMENTS: TECHNICAL

tive activities

It permits the analysis of personalised training needs The questionnaire provides information about the individual and collective skills of the network

Assessment Details: 1. Participant Positioning

Positioning questionnaire - the respondent decides where they should be situated in the activity system

The employee states the activities they are familiar with and use daily. Allows evaluation of person's knowledge and practices
2. Skills Analysis

Highlights the gap between the skills they need for their role and those they already have Details the improvement possibilities and indicates potential amongst participants

ECS in Partnership with GNFA

INVEST in the future!

Consulting for Operational Development in both Manufacturing and Retail environment aim to add significant value to your business.

CONSULTING

Coming together is a beginning. Keeping it together is progress. Working together is success.

So many times the ball is dropped by team members that pursue their individual goals and not the global team goals. During tough times, the importance of team co-operation on levels becomes vital for the success of any business.

TEAM BUILDING

We help build successful teams = Successful Companies + Great People

Specialised training focuses on the training, coaching and developing of the potential of people to perform their daily tasks with confidence and the alignment of people with the business processes and procedures.

Non-Technical Training

NON-TECHNICAL TRAINING Hard skills will get you an interview but you need soft skills to get (and keep) the job.

Managers work toward the organizations goals using its resources in an effective and efficient manner.

NON-TECHNICAL TRAINING: MANAGEMENT

A Leader is one who knows the way, goes the way and shows the way.

Now is the time to invest in quality people, process improvement, staff development, customer satisfaction initiatives and team co-operation

Sales Training

NON-TECHNICAL TRAINING: DEPARTMENTAL

NOTE: 1. Department Specific Training modules can be customised according to specific brand requirements 2. Modules with (*) are commercial specific modules.

The above are related to specific unit standards, outcomes and assessment criteria. Learners will be able to obtain credits for the unit standards that form part of the: 64289 Further Education and Training Certificate: Automotive Sales and Support Services

METHODOLOGY: The approach used throughout training is a combination of theory, practical group- and individual exercises, role-plays and case studies.

Now is the time to invest in quality people, process improvement, staff development, customer satisfaction initiatives and team co-operation

Service Training

NON-TECHNICAL TRAINING: DEPARTMENTAL

NOTE: 1. Department Specific Training modules can be customised according to specific brand requirements

The above are related to specific unit standards, outcomes and assessment criteria. Learners will be able to obtain credits for the unit standards that form part of the: 64289 Further Education and Training Certificate: Automotive Sales and Support Services

METHODOLOGY: The approach used throughout training is a combination of theory, practical group- and individual exercises, role-plays and case studies.

Now is the time to invest in quality people, process improvement, staff development, customer satisfaction initiatives and team co-operation

Parts Training

NON-TECHNICAL TRAINING: DEPARTMENTAL

NOTE: 1. Department Specific Training modules can be customised according to specific brand requirements The above are related to specific unit standards, outcomes and assessment criteria. Learners will be able to obtain credits for the unit standards that form part of the: 64289 Further Education and Training Certificate: Automotive Sales and Support Services

METHODOLOGY: The approach used throughout training is a combination of theory, practical group- and individual exercises, role-plays and case studies.

Soft skills, sometimes known as "people skills," are personal attributes that enhance an individual's interactions, job performance and career prospects.

Generic Training

TRAINING: GENERIC Soft Skills are essentially people skills -- the non -technical, intangible, personality-specific skills that determine your strengths as a leader, listener, negotiator, and conflict mediator.

TRAINING: TECHNICAL

Technical Training

TECHNICAL SKILLS TRAINING: BODY WORK / PAINTING

Techniques for repairing auto body parts 1. Electrical and electronic services linked to the body work

MIG / Synergic pulse MIG aluminium welding Auto-body repair / quick painting Paint-less dent removal Electrical and electronic work connected to the bodywork Place the electrical and pyrotechnic systems in safety mode before performing any work on the body Adhesion and repair of windscreen

BODY WORK

2. MIG, MAG and RSW-process steel welding 3. Partial replacement of body parts 4. Repair techniques for aluminium body parts 5. MIG/ Synergic pulse MIG aluminium welding Chassis alignment measurements: diagnosis Repair techniques for aluminium body parts

Surface treatment

Painting technology (from surface treatment to application)

PAINT WORK

Surface treatments on aluminium Colourimetry Techniques of paint application Apply spot repair techniques Waterborne paints Repair and painting of thermoplastics 1. Surface treatment 2. Colourimetry 3. Paint defects 4. Quick bodywork 5. Aluminium-specific surface treatment

ECS in Partnership with GNFA

APPRENTICE PROGRAMME: AUTOMOTIVE TECHNICIAN

Entry requirements

Grade 12 Mathematics Science One trade related subject Medical Aid

Programme
Level 2

Advanced Vehicle Technology Advanced Engine Technology Remove and Replace Brakes Remove and Replace Drive Train Remove and Replace Exhaust Fuel Systems Cooling and Air-conditioning Suspension and Chassis

Apprentices will be registered with merSETA and will be subject to the rules and regulations for completing the qualification as stated by merSETA, the Department of Labour and their Employer.

Programme
Level 1

Apprentice Orientation Basic Health, Safety and Sustainability First Aid Fire Fighting Identifying Components Components: Practical Lifting Equipment: Bearings / Bushes / Gears Identify Lubricants, Materials & Metals Understand the fundamentals of Lubrication Gaskets and Seals Types of Locking Devices & its Applications Fundamentals of Tools & its Uses and Care Apply Basic Hand Skills & Engineering Mathematical Statistics

Programme
Level 3

Diagnose / Dismantle / Repair Engine Fuel Induction / Turbo Charging Advanced Electrics Remove and Replace Components Remove / Diagnose / Replace Drive Train and Clutch Advanced Brake Systems Passive Safety

Programme
Level 4

Advanced Drive Train Advanced Electronics / Features Air-conditioning System Components Diesel Technology / Injection Pumps Re-build Transmission Systems and Drive Train Components General Diagnosis and Repairs

Knowledge
Proper training needs to develop both practical skills and theoretical knowledge. The practical skills and hands-on experience you need will be gained in a fully equipped dealer workshop, whilst the training and knowledge needed to support them will come through attending training at a dedicated training centre.

Duration
3 Year Programme Trade Test to be done in Year 4

APPRENTICE PROGRAMME: PANEL BEATING

Programme
Level 1

Motor Industry Induction Introduction to Career Development Basic Health and Safety Fire Fighting First Aid The Construction of the Vehicle Basic Hand Tools Power Tools and Equipment Hand Skills Welding and Cutting

Programme
Level 3

Remove and Replace the Engine Remove and Replace the Transmission on Rear Wheel Driven Vehicles Remove and Replace the Transmission on Front Wheel Driven Vehicles Remove and Replace Suspension on Rear Wheel Driven Vehicles Remove and Replace Suspension on Front Wheel Driven Vehicles Repair Plastic Components Repair Glass Fibre Panels Lead-Filling Polyester Body Filling Repair Minor Dents Reshape a Box Section

Programme
Level 2

Vehicle Examination Planning Repairs Basic Electrical Remove and Replace Bumpers Remove and Replace Headlamps Remove and Replace Doors Remove and Replace Deck-lit/Tailgate Remove and Replace Exterior and Interior Trim Remove and Replace Upholstery Remove and Replace Dashboard Remove and Replace Sliding Roof Remove and Replace Air Conditioner Components Remove and replace Electrics

Programme
Level 4

Align the Upper Body Structure Re-Align the Body Shell Re-Align Frame (Chassis) Remove and Replace Fixed Body Components Join Body Components Replace a Part Panel Repair a Deformed Panel Restore the Wheel Alignment

Entry requirements

Grade 12 Mathematics Science One trade related subject Medical Aid

Duration
3 Year Programme Trade Test to be done in Year 4

Apprentices will be registered with merSETA and will be subject to the rules and regulations for completing the qualification as stated by merSETA, the Department of Labour and their Employer.

ECS in Partnership with GNFA

GENERIC TRAINING

Introduction to Career Development Career Management The Education System of South Africa Outcomes Based Education Assessments My Individual Development

Market and Brand Orientation (Company / Brand Specific) Market Overview Commitment The South African Market Influences in the Motor Industry Sales Statistics Brand Values Duration: 1 Day

Duration: 1 Day

NON-TECHNICAL TRAINING

Organisational Processes Introduction Functions and Roles Processes Team Work Duration: 1 Day Understanding Customer Care Ethics, Beliefs and Values Customer Expectations Customer Satisfaction Customer Care Internal Customer Care Setting Basic Standards

Personal and Operational Finance Basic Economy Tax Inflations and Interest Rate Stock Exchange Dealings Marginal Costs, Marginal Revenue and Profit Personal Financing Budget Debt Long Term Financial Planning Investments Repayments Business Operations

Duration: 1 Day

Telephone Skills Communication Skills Telephone Skills Listening Questioning Speaking The Telephone Basic rules of telephone usage Reception/Incoming calls Telephone abuse Customer Service Duration: 1 Day

Duration: 2 Days

GENERIC TRAINING

Business Communication Introduction to Communication Theories of communication My Skill as a Communicator The Communication Process The Communication Model Communication Filters Communication The Chain of Command Internal Communication Channels Some Principles of Communication Types of Communication Ethics in communication Public Speaking The Telephone The Interview Listening Skills Assertiveness Communication and negotiation Duration: 1 Day

Reception Brand Values The Customer Receptionist The Person Communication Skills Telephone Etiquette Organisational Skills Time Management Planning Conflict and Stress Management Interpersonal Relations Safety, Security and Confidentiality Duration: 1 Day

NON-TECHNICAL TRAINING

Problem Solving and Fault Finding Creativity and Problem Solving Fault Finding and Problem Solving Skills Teamwork Team Development Phases Aspects of Teamwork Team Attitude and Focus Team Roles Audit Problem solving through previous experience Define Fault Finding Discussion Brainstorming The Problem Solving process Diagnostic Journey Define the Problem Collect data Find the Root Cause Remedial Journey Generate Solutions Choose the best solution Implement and Monitor Solutions Effective Action Planning Duration: 1 Day Duration: 1 Day

Time Management Conceptions about Organising Starting With Yourself General Factors influencing your Organising Skills Analysing your Current Situation Whats working? Whats not working? What Items are most essential to you? Why Do You Want To Get Organised? Whats Causing the Problems? Creating an action Plan Quadrants of Time The Importance of Time Management Procrastination Time Wasters Delegation Multiplying your Time Stress

GENERIC TRAINING

Presentation Skills About Presentations Determining a Venue Presentation Aids Learning Statistics Six main functions of training aids Types of Training Aids Characteristics of good visuals Overhead Projectors About Microsoft PowerPoint Videos Whiteboards Charts and posters Handouts Communication Skills & Oral Presentation Multiculturalism in Presentations Handling Difficult Situations Duration: 1 Day

Customer Care Customer Profile Different types of people Customer Relations Perceptions Customer Expectations Customer Needs Personal Styles Service Experiences Satisfying the Customer Product and Services Customer Satisfaction Levels of customer service Delivering customer care Customer Loyalty Importance of customer care Moments of truth Satisfaction and retention Service Breakdown Service Recovery Types of communication Internal Customer Care Building the Team Leadership Internal Customer Care Measuring Customer Satisfaction CSI Performance Personal Improvement Plan Assessing your Results

NON-TECHNICAL TRAINING

Introduction to Marketing About Marketing Marketing Concepts Important elements of Marketing Marketing Orientation The Relationship Marketing Model Steps in the Marketing Process Critical success factors Marketing Basis Focussing on the Customer Customer needs Maslows Hierarchy of Needs Consumer Buying Behaviour Target Markets Customer Segmentation Database Marketing Principles of effective database marketing Your Customer Base is a Major Asset Marketing Research The Marketing Research Process Marketing Mix The Six Ps used to satisfy the customer Duration: 1 Day

Duration: 2 Days

GENERIC TRAINING

Finance for Non-Financial Managers Basic Finance Introduction to Finance Corporate Finance The Goal of Financial Management Information in business Resources available to a Manager The financial link to marketing The Cycle of Funds Sources of funds Indirect Expenses Direct Expenses Profit The Balance Sheet The Income Statement The Ledger Profitability ratios Working capital and the circulation of funds Discounts Typical Management Accounts Cash Flow Forecasting Budgeting Expenses Action plans CAPEX Cash flow Trending Analysis Key information

Conflict Management Introduction to Conflict Management Conflict indicators Conflict in the Workplace Stages of conflict Dealing with Conflict Approaches Matching Strategies to Situations Managing Conflict Communication Conflict Resolution Objection Handling Methods and techniques for handling objections Duration: 2 Days

NON-TECHNICAL TRAINING

Leadership Leadership Managers and Leaders Role of a leader Leadership styles Motivate People Maslows Hierarchy of Needs Employee Satisfaction How to Avoid De-motivation Sources of Power and Authority Values and Beliefs The Company Mission and Vision Values Build a Team Change Be consistent and fair Managing stress Controlling Delegating Communicating with subordinates Resource control Duration: 2 Days

Duration: 2 Days

GENERIC TRAINING

Legal and Ethical Human Behaviour in the Workplace Business Ethics Basic Commercial Law Basic Contracts The rights of a customer The rights of the company

Manage Diversity and Employment Equity Employment Equity Act Employment Equity and organisational Transformation Reports and Trend Analysis EE assumptions and expectations Implementation of Employment Equity Reports and Recommendations Diversity in the Workplace Duration: 1 Day

NON-TECHNICAL TRAINING

Duration: 2 Days

Marketing Management Introduction to Marketing Marketing Orientation Marketing Concepts Important Elements of Marketing Steps in the Marketing Process Marketing Foundation Focussing on the Customer Customer Segmentation Database Marketing Mix Marketing Audit Strategy Planning Duration: 3 Days

Negotiation Skills Orientation and Introduction Definitions The Process and Aim of Negotiating Principles of Negotiating Main Sources of Conflict Managing Conflict The Phases and Process of Negotiating Preceding Activities (Planning and preparing) Elements of the Course of Negotiating The Reaching of an Agreement Confirming the deal Implementation

Duration: 2 Days

Managing Customer Care Measure Customer Satisfaction Customer Service Delivery Systems and Processes Customer Needs and Relationships Plan Corrective Actions Principles of Measuring Customer Satisfaction Assess and Respond to Customer Needs Diversity in the Workplace

Project Management Market Situational analysis Strategies Project Objectives Liaising and Networking Reporting Structure Supervise Project Team Plan a Project Duration: 2 Days

Duration: 2 Days

GENERIC TRAINING

Health, Safety and Environmental Legislation Code of Conduct Facility Risk OSHACT Purpose Requirements Policies Safety Committee Audits Legislation Handling of dangerous fluids Disposal of fluids Hazardous substances Waste Management Compliance Storage of fluids Emissions (Waste Consumption) Environment and Ecological Considerations

Manage Human Resources The HR Planning Process Important Legislative Factors Selection and Recruitment Appointment and Placement Personnel Practices Introduction to Induction Introduction to Performance Appraisal Development Background to Human Resource Development Legislation Training needs analysis Industrial Relations Forms of Discipline The Application of Discipline Disciplinary Hearing Dismissal Duration of written warnings Disciplinary inquiry Appeals The Disciplinary Hearing

NON-TECHNICAL TRAINING

Duration: 2 Days Duration: 2 Days Asset Management Understand, Summarise and Classify Assets Manage Current Assets Manage and Maintain Fixed Assets The Optimisation of Assets Principles of Stock Control Stock Control Methodologies Mentoring and Coaching Introduction to Mentoring and Coaching Coaching vs Mentoring The Benefits of Coaching The Benefits of Mentoring Basic Skills of Mentoring and Coaching Typical Distinctions between Mentoring and Coaching Your Role as a Workplace Coach Your Role as a Workplace Mentor Culture in the Workplace Introduction to Culture Central Concepts about Culture Characteristics of Culture Trust Respect Reporting / Record Keeping Personal Development Plan Duration: 2 Days

Duration: 2 Days

SALES SPECIFIC TRAINING

Principles of Selling Skills The Sales Person The Customer Personal Sales Plan Customer Contact Database Selling Duration: 2 Days

Sales Processes Introduction to Processes Processes and Procedures Sales Processes Different types of Sales Processes The Vehicle Ordering Process Vehicle Preparation Processes within the Sales Cycle The Finance and Registration process Delivery Preparation Process Vehicle Handover Process After Sales Care

NON-TECHNICAL TRAINING

Vehicle Finance Part 1 Basic Financial Calculations Financial Products Customer Types

Duration: 2 Days

Sales Selling Skills Duration: 2 Days Sales Preparation The Sales Cycle Greeting Needs Analysis Approach Customer Needs Features, Advantages and Benefits Handling Objections Closing the Sale Vehicle Preparation Invoicing and Delivery Customer Expectations The Delivery Area Handover Method Duration: 2 Days History of consumer credit in South Africa The purpose of the act Classifications and Categories of Credit Agreements Consumer rights Industry regulators The consumer credit agreement Debt enforcement Point of sales disclosure Practical application process Duration: 1 Day

Vehicle Finance Part 2 Advanced Calculations Legislation Finance Intelligence Centre Act - Fica Duration: 2 Days

National Credit Act

Sales Operations Management The Role of a Manager Goals and Objectives Key Performance Areas Forecasting and Budgeting Performance Management Duration: 3 Days

SALES SPECIFIC TRAINING: COMMERCIAL

Fleet Management Commercial Vehicle Application Introduction to Commercial Vehicle Application Mass Distribution Calculations and Formulae The difference between private and fleet customers Types of Fleets Fleet Policies Prospecting to Fleets Contact (Methods) Fleets Analysing Fleet Needs Propose Fleet Solutions Fleet Presentation Building Relationships Duration: 2 Days

Duration: 2 Days

NON-TECHNICAL TRAINING

Commercial Vehicle Performance Calculations Vehicle Performance Vehicle Performance Formulae Tyre Resolution Rolling Resistance Factors Roadmap of Performance Calculations

Road Traffic Legislation Commercial Vehicle Legislation Dimension of Vehicles Loads on Vehicles Regulation Provisions relating to Passenger Carrying Vehicles Operator Fitness

Duration: 2 Days

Duration: 1 Day

SERVICE SPECIFIC TRAINING

Service Processes Overview of Process Arranging the Appointment Preparation Vehicle Reception/Producing Job Order Carrying out the job/repair Quality Control/Preparation for Vehicle Handover Vehicle Handover/ Invoicing Follow-up

Service Selling Skills Service Advisor Database The Sales Cycle Greeting Approach methods Needs analysis Features, Advantages and Benefits Presentations Proposals and Quotations Handling Objections Duration: 2 Days

NON-TECHNICAL TRAINING

Duration: 2 Days

Service Operations Management Service Department Objectives Resource Utilisation Facilities Equipment People Finance as a Resource Customers Suppliers Service Processes Profit Indicators Management Information Performance Management People Performance Information Performance Evaluation People Performance Indicators Action Plans Why action planning? Trending

Duration: 3 Days

PARTS SPECIFIC TRAINING

Parts Processes Parts Processes Objectives of a Parts Department Process Tools Information Flow in the Dealer Management System Asset Register Departmental Integration Available Reports Other Tools Parts Ordering Process Types of orders Purchase documents Consequences of incorrect orders Parts Stocking Processes & Procedures Parts Layout Binning Inventory Security Parts Sales Processes & Procedures Documentation Invoicing and Procedures Picking Procedures Dispatching Procedures Buy-out Control Physical Inventory

Parts Inventory Introduction to Inventory Management Suppliers Part Types Parts Life Cycle Parts Purchasing Stock Strategy Obsolescence Parts Availability The Profile of Parts Demands Estimating stock availability Stock Order Parameters Demand Forecasting Stock Profile Safety Stock Min/Max Order Requirements Inventory Maintenance Receiving Binning Inventory Security Perpetual Stock Counts Duration: 2 Days

NON-TECHNICAL TRAINING

Duration: 2 Days

Parts Operations Management The Role of a Manager The Management Process Responsibility and Authority Management Behaviours Balancing Work Styles Parts Department Key Performance Areas Setting Parts Department Objectives Defining Key Performance Areas (KPAs) Resources Performance Management Company and Departmental Goals Performance Management Criteria The Parts Department as a Profit Centre Key Performance Indicators (KPI) Management Accounts The Company Balance Sheet Duration: 3 Days

Parts Selling Skills Objectives of Selling The Sales Cycle The Natural Sales Cycle Buying Cycles Interest Areas The Questioning Process Marketing Prospecting Quotations, Estimates And Proposals Recognising Customer Attitudes Duration: 2 Days

TECHNICAL SKILLS TRAINING

ELECTRICITY FUNDAMENTALS: DC and AC currents DC and AC theory, current flow theory Electric power sources Usual units Ohms law Actions of current How to use a multimeter Practical works

NETWORK SYSTEMS: Multiplexing Principle of operation Different types of networks and protocols (CAN, VAN, LIN, MOST) Precautions to be taken Practical works Troubleshooting multiplexed networks To look for the suitable technical documentation To collect all the necessary information for troubleshooting, using diagnostic tools and technical documentation To troubleshoot the faulty component (s) To repair the vehicle Practical works Duration: 4 Days

TECHNICAL TRAINING

Components of an electric circuit Wires Fuses Electrical loads Battery, alternator Magnetism Magnetic field, voltage spike Relays (operating principle, testing) Practical works Battery, alternator and starter motor Operating principle of starting and charging circuit Testing the starting and charging systems Battery maintenance Practical works Automotive pyrotechnic systems: precautions to be taken Operating principle of pyrotechnic systems (fundamentals) Precautions to be take Automotive electrical wiring diagrams Using the electrical wiring diagrams (DIN standards) Identify selected wiring diagram basic elements, symbols and component properties Practical works Duration: 4 Days

AIR CONDITIONING Producing cold Fundamentals: units of pressure, temperature Heat transfer Refrigerant fluids Pressure-enthalpy diagram (Molliers diagram) Refrigerant oils Air conditioning circuits Various types of A/C circuits Operating principle The electrical circuit of the A/C system (safeties) Sensors Actuators Precautions to be taken A/C efficiency test A/C troubleshooting (leaks) A/C circuit maintenance and cleaning Practical works Duration: 4 Days

ECS in Partnership with GNFA

TECHNICAL SKILLS TRAINING

AXLES 4 WHEEL ALIGNMENT The wheel: rim and tyre Fundamentals: tyre (various types, size) Tyre wear problems Run flat systems Fundamentals: rims (identification, characteristics) Compatibility between rim, tyre, and vehicle Wheel alignment Various angles and units Wheel alignment theory Troubleshooting Body alignment theory Practical works

BRAKES LEVEL 1 Brake circuit Fundamentals principles Brake circuit components Brake fluid Brake circuit servicing and diagnosis Practical works

Duration: 2 Days

TECHNICAL TRAINING

BRAKES LEVEL 2 ABS Fundamentals ABS system ABS hydraulic circuit ABS electric circuit ABS sensors Electronic Brake-force Distribution (EBD) ABS servicing and troubleshooting The emergency braking assistant ESP Fundamentals ESP system ESP hydraulic circuit ESP electric circuit ESP sensors ESP servicing and troubleshooting Practical works Other electronically controlled brake components Electric parking brake Hill holder control Precautions to be taken when working on electric parking brake Practical works Duration: 3 Days

Duration: 4 Days

SUSPENSION SYSTEMS Suspension systems Fundamentals: suspension theory Various suspension systems Electronically controlled suspension systems Various types of electronically controlled suspension systems (pneumatic, hydraulic) Principle of operation and main components Practical works

Duration: 3 Days

ECS in Partnership with GNFA

TECHNICAL SKILLS TRAINING

Gearboxes

MANUAL TRANSMISSION:

AUTOMATIC TRANSMISSION Automatic gearboxes Fundamentals: automatic gearboxes The torque converter Epicyclic gear trains assemblies (Simpsons) Brakes and clutches The hydraulic circuit The electrical circuit How the gearbox ECU affects other drivetrain ECUs Practical works CVT gearboxes Fundamentals: CVT gearboxes The clutch(es) The metallic belt The hydraulic circuit The electrical circuit Practical works

TECHNICAL TRAINING

Manual gearboxes Fundamentals: manual gearboxes Clutches Differential Practical works Electronically controlled gearboxes Various types of electronically controlled gearboxes Operating principle The hydraulic circuit The electric circuit, including sensors, actuators How gearbox ECU affects others drivetrain ECUs (such as engine, ABS/ESP) Practical works All Wheel Drive transmissions Various types of AWD transmissions The transfer case Viscous coupling Torsen differential Limited Slip Differential Practical works

Duration: 3 Days

Duration: 3 Days

ECS in Partnership with GNFA

TECHNICAL SKILLS TRAINING

Electronics and Fuel Injection

PETROL ENGINE LEVEL 1 Engine torque Chemical process of the combustion; combustion requirements Air/fuel mixture Gasoline main characteristics Torque and power The fuel supply circuit Components of the fuel system Checks of the fuel circuit Practical works Air intake Different ways of measuring air quantity that goes into the engine Components of the air intake circuit (atmospheric, turbocharged, VVT) Checks Practical works Electrical circuit Sensors Actuators Others (ECU supplies) Checks Practical works The ignition circuit Spark plugs Ignition coils Various ignition systems Checks Practical works Exhaust emissions control Exhaust gases theory Catalytic converter Oxygen sensor Exhaust gas analyser Practical works OBD, OBD 2, EOBD OBD, OBD 2 and EOBD theory standards Troubleshooting Practical works PETROL ENGINE - LEVEL 2 Engine torque Reminder: combustion process Stratified and homogenous air/fuel mixtures theory The fuel supply circuit Component of the fuel system Checks of the fuel circuit Practical works Air intake Components of the air intake circuit (atmospheric, turbocharged, VVT) Checks Practical works Electrical circuit Specific sensors Specifics actuators Others (ECU supplies) Checks Practical works The ignition circuit Ignition circuit theory Checks Exhaust emissions control Exhaust gases theory (reminder) Catalytic converter (reminder) Specific oxygen sensors Specific exhaust after treatment systems Practical works OBD, OBD 2, EOBD OBD, OBD 2 and EOBD theory standards Troubleshooting Practical works

TECHNICAL TRAINING

Duration: 4 Days

Duration: 4 Days

ECS in Partnership with GNFA

TECHNICAL SKILLS TRAINING

DIESEL ENGINE DIRECT INJECTION Engine torque Diesel fuel combustion process theory Diesel fuel characteristics The fuel supply circuits The low pressure circuit The high pressure circuit Checks Practical works Air intake Components of the turbocharged air intake circuit Checks Practical works Electrical circuit Diesel-specific sensors Diesel-specifics actuators Others (ECU supplies) Checks Practical works Exhaust emissions control Exhaust gases theory Catalytic converter Exhaust Gas Recycling system Specific exhaust after treatment systems Practical works OBD, OBD 2, EOBD OBD, OBD 2 and EOBD theory standards Troubleshooting Practical works

GENERAL SERVICING Vehicle identification VIN number Technical documentation research Practical works General servicing Engine maintenance Gearbox maintenance Suspension maintenance Brakes maintenance Tyre replacement OBD theory fault code reading After-sales accessories installation Practical works

TECHNICAL TRAINING

Duration: 4 Days

Duration: 4 Days

ECS in Partnership with GNFA

ACCREDITATION