Report on Summer Internship with Caterpillar India Private Limited

Jasmin Dhivya .K MSW(HR) Madras School Of Social Work

Report on Summer Internship with Caterpillar India Private Limited

Internship Period: 3rd May, 2010 to 4th June 2010 Company Address: Caterpillar India Private Limited, Thiruvallur Supervisor: Ms. Arivoli Raman

Company History Hindustan Motors started Earth Moving equipment division in the year 1969 and released their 1st product in the year 1972. In 1991, in order to face competition they sought Caterpillars help to produce their products and signed an MOA with CAT. However in the year 2001, Hindustan Motors did not accept the royalty demanded by Caterpillar and moved out. Ever since, the company became a single entity by the name Caterpillar India Private Ltd. Vision Be the global leader in customer value Mission Caterpillar will be the leader in providing the best value in machines, engines and support services for customers dedicated to building the world's infrastructure and developing and transporting its resources. We provide the best value to customers. Caterpillar people will increase shareholder value by aggressively pursuing growth and profit opportunities that leverage our engineering, manufacturing, distribution, information management and financial services expertise. We grow profitably. 2

Caterpillar will provide its worldwide workforce with an environment that stimulates diversity, innovation, teamwork, continuous learning and improvement and rewards individual performance. We develop and reward people.

Caterpillar is dedicated to improving the quality of life while sustaining the quality of our earth. We encourage social responsibility.

Core Values 1. Integrity 2. Commitment 3. Excellence 4. Team Work Products Back End Loaders Front End Loaders Off Highway Trucks

Functions 1) Core Function i) Production 2) Support Functions i) Human Services ii) Global Purchasing iii) Finance iv) Supply Chain v) Quality vi) Logistics Human Services

The human services function of Caterpillar India Pvt Ltd has carries out the following: 1.Safety Safety is the first and most important concern of Caterpillar. Lot of initiatives has been taken by the company for the same. Pedestrian Safety Safety Walk Safety Brochures Hard hat, Goggles, Ear Plugs

2.Learning &Development The learning and development provides the caterpillar employees, dealers & suppliers with a lot of training and developmental programmes. Monthly training calendar is prepared keeping in mind the training requirements of the employees. 6 sigma training Caterpillar Learning Management System(e learning & certification) CPS training

3.Engagement Initiatives Career counseling for employees children Summer camp for employees children Session on post retirement life

4.Communication Communication is very transparent and open in the Company. CPS 6 Sigma newsletter CIPL MD newsletter 4

Message from MDS desk Notice Boards

5.Recognition The employee efforts, participation and contribution are recognized and rewarded. Best section 6 sigma certificates CPS champion Home and hospital visits

6.Health Employee health is very important and Caterpillar takes the following initiatives to take care of the same. Medical Camp Eye Camp ENT Diabetes check up( free insulin) General health

6.Corporate Social Responsibility Caterpillar not only aims at achieving market leadership, but also contributes to the society. World Wide, the company makes donations and contributions to orphanages and other social causes in the name of Caterpillar Foundation. In India, the same is done through Smile foundation.

Public Speaking Mr. Maheshwaran, divisional manager HS, conducted 3 public speaking sessions, wherein the trainees were asked to speak on any topic for 3 minutes. This was done in order to help the trainee overcome stage fear and build her/his confidence. Points to remember during public speaking: Be confident Maintain eye contact with audience sitting on all sides of the hall. Body language- dont be stiff, at the same time dont be dancing Smile Involve the audience Have thorough knowledge about your topic

To improve communication skills i) Think in English ii) Oral and written communication is equally important. Performance Management Process Meaning Includes activities to ensure that goals are consistently being met in an effective and efficient manner Systematically managing all people in an organization, for innovation, goal focus, productivity and satisfaction Performance Management Focus on the performance of: Employees Teams Department 6

 Organization PMP Cycle 1. Planning Performance includes Formulating Objectives Setting SMART goals Performance Standards Targets for each position/employee 2. Managing Performance includes Performance observation Measurement Recording Feedback Coaching & Counseling

3. Reviewing/Appraising Performance Also known as appraising performance Designing Performance Appraisal Forms 4. Rewarding Performance Linking actual performance to appropriate rewards Reinforce excellence in performance.

Conclusion: The one month summer internship was a good learning experience for me. I thank Caterpillar India Private Limited for providing me this opportunity to work with their esteemed organization.