Industrial Engineering

,
,
$%&'()%%%*) : ! "
Evaluation and selection of supply chain initiatives: A model

including customer utilities and competitive reaction
An economics of quality model: Enhancing customer value in
dentistry
Information system product development by integration of
Kano's customer satisfaction model with quality function
deployment
Prioritizing customer requirements: Integrating the voice of the
customer with Kano's Model of customer satisfaction
QFD: Linking a weapon system with its customers
A dynamic negotiation model (DNM) to maximize customer
satisfaction for a new product development
Translating the voice of the customer into preliminary design
specifications
Creating a customer-driven quality organization: Linking quality
function deployment with customer satisfaction surveys
A customer-driven information decomposition and control
system
A methodology for applying a heuristic-based quality function
analysis to a constrained data situation
Architecture design and performance optimization of wireless
mesh networks
Assessing quality planning development of system-to-system
ISO 7 application-layer system interface definitions
Designing a supply chain: Proposition for improving quality and
overall productivity of enterprises using business model
Energy-efficient coverage with wireless sensors
Estimation of externality costs of electricity generation from
coal: An OH-MARKAL extension dissertation
# $%&
DOWNLOAD PDF
-./0 ! + +
DOWNLOAD PDF
" '2 4
+(
" 1
!C
DOWNLOAD PDF
7
M &
DOWNLOAD PDF
DOWNLOAD PDF
<= $
2/
-O.
8 Q /2 < =
<=
' ( & +5OP
: Y%
; 5 <=
A
*
> ?@
'(&
"
' ( & 5:
" '2 4
> ?@
%O
+ P%" G
& U=& !
!C
" F2 + 2
'(&+ - ?
2/
5:
"
3"&
?
1
+ !: > ?@ ' ;4
%P + - ?
; 5
R
<
-
+,#
>, "
<=
'(&+ - ?N :
DOWNLOAD PDF
DOWNLOAD PDF
%&
DOWNLOAD PDF
"
B+ + '257
" '2 4
5 & !
@ < = F2 B+ & F% 7 : QFD
K& !L (DNM) 25G & H !
!2! 5,: ; 5
B+ & F% 7 : B
DOWNLOAD PDF
5,:
"
D 0-2 :
+5E B 2 "
" '2 4 B!
DOWNLOAD PDF
DOWNLOAD PDF
$2 /3 : ' ( & ) *
567 5 & 8 9+
"
DOWNLOAD PDF
DOWNLOAD PDF
! :
DOWNLOAD PDF
DOWNLOAD PDF
, - ./0
/2
<=
'(& 2
S2 ; 2T /3
:
+(
L
'& . &
6=L ! & V
$.5G
! 75 W E + X5# %2/ +
B 2 G ' 3 MARKAL
,
$%&'()%%%*) : ! "
Reliability function deployment in conceptual product

development phases
Resource management and risk mitigation in online storage
grids
DOWNLOAD PDF
5P(
DOWNLOAD PDF
5,:
, - ./0
; 5 NL
2@
E[
DOWNLOAD PDF
-O. + + !2
A decision-making model for the selection of capital projects
DOWNLOAD PDF
DOWNLOAD PDF
DOWNLOAD PDF
-7
:7
DOWNLOAD PDF
+ G
DOWNLOAD PDF
'2 2! < =
DOWNLOAD PDF
DOWNLOAD PDF
DOWNLOAD PDF
DOWNLOAD PDF
DOWNLOAD PDF
Towards spatial queries over phenomena in sensor networks
DOWNLOAD PDF
Achieving privacy and integrity of data aggregation in wireless

sensor networks
DOWNLOAD PDF
An intelligent modular tool for minimally invasive surgery
DOWNLOAD PDF
+ - ?B%
] =L
1 + G
V G
<=
6=L
(B ) N*
N #
'2 L
M< , !
3 2 +5OP
-O.
B%
'
-O. + \E $ & A % '2 2!
Supporting time-critical event processing in grids and clouds
Components of an improved design process for micro-electromechanical systems

Deployment and organization strategies for samplinginterpolation sensor networks
Develop a quality function deployment to implement a robust
and reliable software system
Evaluation of an online Intelligent Transportation System (ITS)
asset management system
Evaluation and selection of supply chain initiatives: A model
including customer utilities and competitive reaction
In-service highway bridge condition assessment using high-rate
real-time wireless sensor networks
Multidisciplinary design and optimization (MDO) methodology
for the aircraft conceptual design
Satisfying end-to-end quality of service requirements with endto-end performance inference technique
Scheduling for energy conservation and quality enhancement
in multi-hop wireless networks
!%2 3
> ;\#
- -
1 =M B
5# ' ( & A
N L !% .5
; 5
*
/3 8 < =
<=
2@
2 +
! :
# $%&
"
;# B _ T R2 . 2
+(
NG M / ' !E +
<
6=L
-O.
L
1 (MDO)
%P
L
. !%D
5P(
G5
B2G B2G
+ 5 > !E ' ( & B 2 G B 2 G B+
W % 1 + - ?
` !%D + ' ( & $2 /3
V
+ 25 3 C
/2
<
-O.
-O. +
!2!G $ 2 a3 'O= !. + + $2
6=L
+
++A
C5,E <2 L b(L
6D 0-2
+
<
6=L
-O.
P <& L
N ?
!% .5
T !
,
$%&'()%%%*) : ! "
Business-oriented software process improvement based on

CMM and CMMI using QFD
Design, analysis, and development of cost effective canine
wheelchairs
Device deployment strategies for large-scale wireless sensor
networks
La traduction d'une innovation organisationnelle dans les
pratiques professionnelles de reseau: L'infirmiere pivot en
oncologie
Mutation-based testing of buffer overflows, SQL injections, and
format string bugs
Network design strategies for forced transfer busing
Optimizing sensing: Theory and applications
Optimization of hospital design: A matter of patient safety and
efficiency
Orchis: Consistency-driven data quality management in
sensing systems
Power adaptive topology optimization and localization for
wireless heterogeneous sensor networks
QoS accountability management in service oriented
architectures
A cost estimating framework for deployment of integrated
software application development projects
Advanced food product quality planning using integrated
quantitative techniques
Application of total quality methods to improve efficiency and
increase flexibility in automotive technology
DOWNLOAD PDF
DOWNLOAD PDF
DOWNLOAD PDF
DOWNLOAD PDF
DOWNLOAD PDF
M & U=&
QFD
+(
=
!E D 7!%C %2/ ; 5 c N :
2/ c L
d5 Y + 5 E
6=L
-O.
e / ] * + 6 + *
^
<
organisationnelle
5 traduction d' une T
'reseau : L + pratiques professionnelles 7 dans
en oncologie 5: infirmiere
>T -. ' 3 c . HM g2 / c 3
5 ]
$P '=
.
busing
DOWNLOAD PDF
DOWNLOAD PDF
DOWNLOAD PDF
P
<=
DOWNLOAD PDF
DOWNLOAD PDF
Conception d'un alesoir acetabulaire a diametre variable
DOWNLOAD PDF
Control and optimization of track coverage in underwater

sensor networks
DOWNLOAD PDF
/3 8
-O. L
&
2 h :
+ ' ( & '2 2!
-O.
$ %
%P
++
%O
* O\
V575G5
6
: Orchis
$ %
% P > !#
6=L <
+ 256
G '2 2! QoS
M i2
V G D 0-2 /3 8
%P
% 2 X545 : B
DOWNLOAD PDF
DOWNLOAD PDF
CMMI CMM + !%2 3 +5OP
DOWNLOAD PDF
DOWNLOAD PDF
, - ./0
%2/ +
5D D
; 5
F %+(
5,: ' ( & 3 " G /2
2 H9 + 5
& D 0-2
j \; $2 /3
2 & +5OP
A '(&1
+(
+5E ';%C
%3 + 2HG
alesoir acetabulaire 'd !: N B
85P(
k diametre
/3 8
+ 6=L
-O. + Y% $.5G
%P
%&
,
$%&'()%%%*) : ! "
Design issues in the next generation wavelength division

multiplexed optical network
IP optical network control plane performance analysis and
deployment
Supplier partnership establishment under uncertainties for agile
organizations
Utilizing quality function deployment and Kano model to
identify the factors affecting minority retention
Wireless sensor network lifetime analysis and energy efficient
techniques
A methodology for evaluating the performance of reverse
supply chains in consumer electronics industry
Artificial intelligence design framework for optical backplane
engineering
Assessment of benefit and accuracy of traveler information in
traffic networks
Development of a decision-support multidisciplinary robust
engineering system under uncertainty
Distributed learning using generative models
Does sadness serve a socially adaptive function? Insights from
perceptual, cognitive, and behavioral findings
Energy-efficient strategies for deployment and resource
allocation in wireless sensor networks
Integrated management of emergency vehicle fleet
Product platform concept development: Maturity and
morphology based platform definition and decision analysis
based risk assessment
Product development process for one-of-a-kind production
Quality of service analysis and cooperative protocol design for
wireless local area networks
DOWNLOAD PDF
-O. W5
F D
N 5? 2
DOWNLOAD PDF
DOWNLOAD PDF
DOWNLOAD PDF
DOWNLOAD PDF
DOWNLOAD PDF
DOWNLOAD PDF
DOWNLOAD PDF
F3
':
5 & !
F %-
3=
5#
%& -O.
Nl =
5
G
M &
? 5 N :
!%P
'(&A
+(
' # b(L
dm
2/ 6=L -O. <
! &
+ - ? 2
1
3 , F
-7
5D D ?5%, 15
5
-O. + > ?@ ':C '#+ +5

!%P < =
O "G < ,
. !%D
' ;\# 8!?
!75 !. A2 5 !
+(
M+ 2
c E %. c & + $%
n ?
+ - ? * O\ ' !E <9 2
3
32
-O. + A % o ,
*
! & V
^
<
6=L
+5E i V B M
A
'2 2!
; 5
= V5753 5 p5 S2 ; : ; 5 85P( 8 3 ' G >T5,:

]
M< , N :
2/
%O
/3 8
F=2
2
DOWNLOAD PDF
DOWNLOAD PDF
%.
backplane
DOWNLOAD PDF
G5
+ L
' ;\# 8!? ': '& " 8 h !%%&
';%C + ]5-;
DOWNLOAD PDF
!; N= $
2/
DOWNLOAD PDF
DOWNLOAD PDF
5 < P=
+ - ?N :
DOWNLOAD PDF
DOWNLOAD PDF
, - ./0
-O.
! 75 X5 q " N- G L
F2
N :
5,: ; 5 !%2 3
2/ i2
'(&
: <
,
$%&'()%%%*) : ! "
Selection criteria for Internet-based market information

Simultaneous calibration of a microscopic traffic simulation
model and OD matrix
The critical factors affecting the adoption of an Internet-based
inter-organizational information system: An empirical study of
the real estate industry in Florida
A broadband infrastructure for ad hoc networks with optical
wireless
An economics of quality model: Enhancing customer value in
dentistry
Design of connector for self-reconfigurable modular serpentine
sensing robot with quality function deployment
Design process error-proofing
Effects of model-based simulation and quality function
deployment on the paint finishing system of the automotive
industry
Ergonomic design and evaluation using a multidisciplinary
approach: Application to hand tools
Performance vs. cost analysis: A structured methodology for
quantitative design concept selection
Preference coordination in engineering design decisionmaking
Resiliency and quality-of-service (QOS) support in multicasting
and overlay networks
Sensor coverage in wireless sensor networks
Simultaneous facility layout and materials handling system
design
Using quality function deployment (QFD) to design quality
assurance programs for retail/wholesale operations
DOWNLOAD PDF
' %2
DOWNLOAD PDF
5 <
-./0 ! + +
$ %
>
DOWNLOAD PDF
DOWNLOAD PDF
+Y
DOWNLOAD PDF
DOWNLOAD PDF
> ?@
O. ! F2 B /
i2
B + > ?@ < = ' %2

% O 1 2HG
!2 5 3 + >@k = q@ ';%C
DOWNLOAD PDF
DOWNLOAD PDF
%O
OD F 3
DOWNLOAD PDF
DOWNLOAD PDF
, - ./0
B5
G5-
O7&
-
dm N 5?
;7 \ :
%PG
-O.
&F
" 1
$2 /3 : ' ( & ) *
'E
!
+,#
T ! reconfigurable +5E
R
L
'(&A
*
\E r :, !%2 3 L
M &
'(& + - ?
%O
+5E ';%C B!
. !%D + -2
3 2 'E
DOWNLOAD PDF
+(
O. !
d
B2G
<=
F 5 5M
/ ' + + &
%2/ N * + + - ?
& 85P( L
:N :
2/
!%P
M < , + 6%
'257
O "G + (QOS) > !E ' ( &

?
'7 L
B+ + # <P2
-O. multicasting
<
6=L
-O. + 6=L $.5G
DOWNLOAD PDF
DOWNLOAD PDF
DOWNLOAD PDF
<=
DOWNLOAD PDF
L
>
+5
B+ ' + >@ P=
B /
(QFD) ' ( & + - ? *

+(
? . 3 ! ?/ . 3 + E
'(& a
,
$%&'()%%%*) : ! "
A manual of standard operating procedures for a clinical

research program in rheumatology
A quantitative QFD method taking into account cost and risk
factors
How to integrate object-oriented methodology with QFD-style
matrices
Modelo para medir la calidad en los servicios brindados por los
hospitales puertorriquenos
Requirements clustering for architecture-level modularity
assessment
The prediction of bus arrival time using automatic vehicle
location systems data
A QFD and ABC-based capital investment evaluation model
for PCB fabrication industry
Exploring training function deployment (TFD): A new approach
to professional development in education
deployment
On the design and performance of cognitive packets over
wired networks and mobile ad hoc networks
Optimisation multicritere des deux premieres phases du
deploiement de la fonction qualite (DFQ/QFD)
Optimisation simultanee de la conception et de la fabrication
d'un nouveau produit
Organizational level e-business resource allocations: An
analytical approach to implementation
Quality of service support for wireless data systems over HFC
cable TV networks
DOWNLOAD PDF
> * *:
+ !
DOWNLOAD PDF
B+5
<=
3 L ; 5
DOWNLOAD PDF
i2
r\
*
HM 2
!2! + -2
" '2 4
t &
+ %7
QFD 1
&
M .1
8 9+
56D
+ 5
!% .5E
]5 5 B!
B
% $G
B - > ?@
&+5E
2
!
%O
O(7 QFD
G D ! 'E
: (TFD) A
* 1 5
1 G 1 5 +
567 5 & 8 9+
-O.
DOWNLOAD PDF
DOWNLOAD PDF
+(
DOWNLOAD PDF
DOWNLOAD PDF
calidad en servicios T medir !% Modelo

hospitales puertorriquenos i7 i7 brindados por
';%C
DOWNLOAD PDF
=L %2/
QFD
FO
DOWNLOAD PDF
DOWNLOAD PDF
\E N 5?
DOWNLOAD PDF
DOWNLOAD PDF
V575
DOWNLOAD PDF
DOWNLOAD PDF
, - ./0
5,:
E %.
; 5 <=
A
*
=
'#5 N2 5
> ?@
'(&
L
+
-O.
g# 3 7
deux ! + G multicritere
%P
(QFD / fonction qualite (DFQ T + deploiement
'E
: 1
$ <
85P( T + simultanee
%P
5 !: N B
'produit d
:A % o, F
-7 >
r\
+ G
T+B -
++
<=
> !E
& B52/25
O "G ' ( &

-O. HFC
,
$%&'()%%%*) : ! "
Using quality function deployment to achieve a market

orientation: An application with wood products companies
An integrated platform for multicast, reliable multicast and
quality of service support in the regional registration mobile-IP
environment
Demand-based configuration of modular product architecture
DOWNLOAD PDF
DOWNLOAD PDF
, - ./0
M 'P
'(&A
*
+(
'& . 5D >T5,:
' ( & + ? N # " G!%D c " G!%D

A 8 3'G
'=2 R : G c
( 8 'Od *\% + > !E O "G
DOWNLOAD PDF
T !
Design of overlay networks for Internet multicast
DOWNLOAD PDF
' %2
Web design using a quality function deployment methodology
DOWNLOAD PDF
' ( & + - ? 1 =M 1
Adapting the Quality Function Deployment model to health

plan design
Classification of a chaos: The list and its deployment in the
works of Emerson, Whitman, Melville, and Thoreau
Discursive decontamination: Domesticating the great social
evil in early Victorian novels
Methodology to simultaneously address organizational needs
with respect to quality, ergonomics and safety
Multi-objective framework for selection problems
Wheelchair integrated occupant restraint system feasibility in
frontal impact
Aerospace structural design process improvement using
systematic evolutionary structural modeling
An expert system for preliminary air-conditioning system design
(ESPASD)
Applications of multidimensional mapping techniques to
quality function deployment
MAC protocol for wireless ATM based on power priorities
DOWNLOAD PDF
. !P
DOWNLOAD PDF
c B5
5,:
" G!%D
$.5G
+(
!% - G
-O. L
'2
+ G ! + - ? ' ( & g O\
DOWNLOAD PDF
W
!% *O
5d c N25 c 2
e / ! Domesticating :
decontamination
2 5 -2 B N2
+ ?
5 5M c ' ( &
5
B /
5
1
] + % 2
>@-"
j! !%D 5D D
+(
"
!C
D 0-2 :
"
B+ + '257
" '2 4
5 & !
+<=
% B!% "25E
= D 0-2 !E D 7!%C
5
4
N - F = ! +5OP
+(
L
a3 5
E
!
DOWNLOAD PDF
(ESPASD)
DOWNLOAD PDF
DOWNLOAD PDF
DOWNLOAD PDF
DOWNLOAD PDF
DOWNLOAD PDF
DOWNLOAD PDF
'(&A
DOWNLOAD PDF
d +B
%O 4*
!* X5O\
*
<
'= 7 : W
25P < =
!; !%D "& "*

+ G+5E
OE < =
F %- +
6 +
> !#
&
F N- G
'257
,
$%&'()%%%*) : ! "
Quality Function Deployment techniques for prioritizing inquiries

at Waukesha Cherry-Burrell
DOWNLOAD PDF
Retrieval of informal information from design: A thesaurus

based approach
DOWNLOAD PDF
Supporting design for remanufacture through a waste-stream

analysis of automotive engine remanufacturers
DOWNLOAD PDF
Video transcoder architectures for networked multimedia

applications
A green product design framework based on quality function
deployment process
>T 5
DOWNLOAD PDF
B+ + '257
% O + -2
2/
'(&
A survey of Web-based community information systems
DOWNLOAD PDF
A theory of product design process measurement
DOWNLOAD PDF
Computed rotational angiography: Use of C-arm-mounted XRII

for three-dimensional imaging of intracranial vessels during
neurointerventional procedures
DOWNLOAD PDF
U, NL
Converting the assembly of arthroscopic forceps from silver

solder to neodymium-YAG laser welding
DOWNLOAD PDF
/ 7 15
Predictive mobility management for wireless mobile networks
DOWNLOAD PDF
QFD: Linking a weapon system with its customers

Using object-oriented analysis in multi-organizational
environments: A case study of the collection of birth
information for vital records
A comprehensive quality planning model
DOWNLOAD PDF
DOWNLOAD PDF
+ G
F %- + - ? ' ( &
Burrell - ]@ M Waukesha +
g2
9 > ?@
&
!%2 3 + - ? ]
> ?@
<=
%O
XRII 5 +
*
+(
NE +
& < :7
( <
!%D
!75
5D D 5,: /O
'2
M
h
5u
: "E D 3 M52^ O :
?
!;
+ 25,
neurointerventional
G5-
i0
53 V 5 N2!O
YAG - < 2+5u
!. % $ G q : '2 2!
@ <=
F2 B+ & F% 7 : QFD
R: + M .N :
L > ?@
?5
'(&A
" '2 4 B!
5,:
-O.
+5E B 2 "
'2 L
N :
transcoder
-O.
!%2 3 L
:
g 5
remanufacture
L
+5E 5 5 remanufacturers B 2
DOWNLOAD PDF
DOWNLOAD PDF
%L@\C : L
!%D +
DOWNLOAD PDF
, - ./0
K& !L
2/
+(
+ 5
/2
;7 \
!
(DNM) 25G & H !

!2! 5,: ; 5
,
$%&'()%%%*) : ! "
An investigation into best practice usage of quality function

deployment (QFD) with proposed extensions: A United
States/Japan comparative study
Application of quality function deployment in defense
technology development
A technology management methodology implemented using
expert systems
Complexity reduction of a design problem in QFD for
concurrent engineering
DOWNLOAD PDF
DOWNLOAD PDF
3 ; 5
X 3+ + ' ( &
<=
+(
!%P
QFD + N-"
OE
B /
Measurement of information quality on lodging Websites: An

experimental study with eight hypothetical lodging Websites
DOWNLOAD PDF
: ' 5- N:
'2
' 5- N:
The marketing concept and quality function deployment: An

investigation of the profitability of a market-oriented new
product development technique
DOWNLOAD PDF
+5
The role of the Einstein Library of Nova Southeastern University in

meeting the needs of distance education students
DOWNLOAD PDF
A comparative study of multi-attribute decision-making

techniques in facility location
A horizontal diversification methodology for service-oriented
organizations and its application to the expanded United
States military role in humanitarian demining
ATM RendezView: Enabling real-time multimedia delivery tothe-desktop
Cost and quality considerations in software product
management
DOWNLOAD PDF
DOWNLOAD PDF
DOWNLOAD PDF
(QFD) ' ( & + - ? *

N ? +(
2 P
M!
G V * O\ ;7 \ / !: >T 2 : + P%" G ! 5=G
DOWNLOAD PDF
DOWNLOAD PDF
, - ./0
DOWNLOAD PDF
N:
DOWNLOAD PDF
Evaluating safety for the design of a robotic workcell using

DOWNLOAD PDF
+(
V575%M! t G $ &
+ ' ( & > ?@

4 3 '"
&
M< ,
!
;7 \
"
& $*
1 5 B 5 $ +
M^2 !%D * O\
M > !E B
*3 X5% 1
E
K%E + !: >T 2
h $*
;# B+ & ;3 : RendezView + G+5E 6 +

` - +
!%D
5,: '2 2!
Design and analysis of interactive video-on-demand systems
+(
'2 2! 1
+ 6" + # . 5% 5
+
1 =M + B +
+B=
N25: B
: + - ? 1 =M ' ( &
2
85P(
!2! 5,: ; 5 1
5:
A3
/&
'2
<=
F
5E +
/3 8
+'(&
52!2 N :
workcell L
%2/ > hL@

2/
% 2
'(&A
L
*
,
$%&'()%%%*) : ! "
Management of quality-related costs in manufacturing systems

Phytotoxicity and changes in plant community dynamics, soil
microbial function, and functional diversity in response to
depleted uranium
Seabed classification from acoustic echosounder returns
Translating the voice of the customer into preliminary design
specifications
A decision support model for large systems using quality
function deployment and goal programming: A capital
budgeting problem
An integrated approach to environmentally-conscious design
and manufacturing
DOWNLOAD PDF
DOWNLOAD PDF
! 75
<=
+B
DOWNLOAD PDF
RO
'(&
%2/ '2 2!
5& echosounder +
DOWNLOAD PDF
DOWNLOAD PDF
DOWNLOAD PDF
!+ M
+(
!%
Exhalation valve design for home mechanical ventilator
DOWNLOAD PDF
?5%, i(%
DOWNLOAD PDF
; 5
M &
B+ & F% 7 : B
DOWNLOAD PDF
V G ; 5
<=
3 > ?@
!%P
D 0-2 + -2
'E
" F2 + 2
'(&+ - ?
L
8+
t2 +
'(& E
F2
'7 L
+ i2
'(&
internetworks
+
o "
%&
DOWNLOAD PDF
O "G !
'(&A
V G + ' ;\# 8!? F=2 '2 2!
: v2 $2
$ O :
DOWNLOAD PDF
< ,
+B /
jCB
!% *O
!C
=25
' ( & 5:
" '2 4
DOWNLOAD PDF
DOWNLOAD PDF
"
6 + - g *:
>, "
e /
<=
+5 N-" : j!
'=2 R :
DOWNLOAD PDF
DOWNLOAD PDF
+ - ?c 5 ;
2 25G + > k Phytotoxicity
!. g # 85
$%& + + - ? X5% c q E
-
Creating a customer-driven quality organization: Linking quality

function deployment with customer satisfaction surveys
Managing risk and uncertainty on research and development

projects
Metrics for the House of Quality
Quality of service and asynchronous transfer mode in IP
internetworks
Surface radiative energy budget and cloud forcing: Results
from TOGA COARE and techniques for identifying and
calculating clear sky irradiance
A customer-driven information decomposition and control
system
A method to incorporate optimization and fuzzy information in
A model for using quality function deployment in engineering
project development
, - ./0
"
V r\
+5
2 F %- COARE
> ?@
NO
+'(&A
2/
5:
B 5%?
+(
"
%P 1
'(&
*
,
$%&'()%%%*) : ! "
Hybrid performance quantification model using state space

and fuzzy logic for design and manufacturing integration
Implementing Quality Function Deployment and comparison to
traditional programming in a health care facility
A study of activity-based costing in small manufacturing
companies: A quality function deployment framework to guide
implementation
Information resource strategy development for the highperformance organization
Powered prosthetic hand function: Design issues and visual
feedback
The system design process is intractable, but robust
The use of Quality Function Deployment as a management
change intervention
An integrated Total Quality Management (TQM) model for the
construction process
A strategy for the implementation of quality function
deployment in the design-construction industry
Understanding products and markets for radical innovations
A field study of the use of quality function deployment (QFD) as
applied to software development
Identifying Quality Function Deployment's variables, outcomes,
their relationships, and guidelines for practitioners in the
American automotive industry
Product and process integration for the US design-construction
industry
Transformational leadership behaviors of exemplary Texas
superintendents
A PERFORMANCE AND DEMOGRAPHIC BASED STANDARD FOR
THE OPTIMUM ALLOCATION OF POLICE HUMAN RESOURCES
PLANNING WITH DIESEL-POWERED EQUIPMENT IN
UNDERGROUND MINING: A COMPUTER ANALYSIS OF EXHAUST
3 g\%
DOWNLOAD PDF
DOWNLOAD PDF
DOWNLOAD PDF
FD5&
S2 ;
'7 L a3 ! + - ? !2 O
8 9+ 'E
L
'O= ' ( & + - ? 1 =M
+ G
B + '. !P /& F2
=25
'& . + - '2 + ' 7 ;3 %O

2 %2/
%
*
5D D + - ? ' ( & : 'E
T + - ?
DOWNLOAD PDF
+ 5E
DOWNLOAD PDF
DOWNLOAD PDF
k '2 2!
'E
'E
DOWNLOAD PDF
DOWNLOAD PDF
; 5
c'
8 * <=
F2 B 5%?
!%2 3
'(&
+(
! (' ( & r\ ) * ) ' ( & '2 2!

c L
+'(&+ - ?
-2+
*
+
+(
%
& /3 8
c v2
c ' 1 =M ' ( & + - ?

+5E ';%C + 2 -2 B -./G
'E
c L
DOWNLOAD PDF
!: >T 2
i GA %
DOWNLOAD PDF
N : : %
%P o,
2 B+ ;
;7 \
; 5
2 %.
+5 %
8 9+ !%2 3
5,:
';%C
5 ] /6 superintendents 5:
DOWNLOAD PDF
D 0-2
^
';%C
'E %.
>T5,:
'O= (QFD) ' ( & + - ?

c P R
A % > ?@
Nl = : ?5%, ' + + - ? :(C
E ! 1 =M A
DOWNLOAD PDF
DOWNLOAD PDF
5#
DOWNLOAD PDF
+(
DOWNLOAD PDF
DOWNLOAD PDF
, - ./0
%O + !
6 G 7/2+ > / P
M!%& G /M
O
;
3
2 &
"
/2
50 &
,
$%&'()%%%*) : ! "
, - ./0
DISPERSIONS
Cargill's mistakes: A study of British colonial policies in the
Madaki District, Kano Emirate, Northern Nigeria, c. 1903-1919
DOWNLOAD PDF
Effects of profesional development on infusing engineering

design into high school science, technology, engineering, and
math (STEM) curricula
DOWNLOAD PDF
From apparel product attributes to brand loyalty: A crosscultural investigation of U.S. and Indian consumers' attribute
choices applying Kano's theory
DOWNLOAD PDF
Ultrathin single and multi-channel fiberscopes for biomedical

imaging
Kano Hogai (1828--1888) and the making of modern Japanese
painting
The influence of culture and dimensions of service quality on
positive affect, negative affect, and delightedness
Essays on retail price movements
Muslim evangelism in Kano State of Nigeria: A case study of
ECWA churches
Utilizing quality function deployment and Kano model to
identify the factors affecting minority retention
District- and school-level preparedness for emergencies and
disasters in California: The effects of demographic
characteristics, resources, and prior experiences
Creating business opportunity via environmental product
design strategy
Development and analysis of high accuracy numerical
methods for computational optics
The growth of plantation economy in Sokoto Caliphate:
Fanisau, 1819--1903
DOWNLOAD PDF
2
;
'
wxwx-wxyz W c 2
!%P
> 42
B
+(
+
25,
%G V B !
DOWNLOAD PDF
d ':
DOWNLOAD PDF
DOWNLOAD PDF
DOWNLOAD PDF
DOWNLOAD PDF
DOWNLOAD PDF
DOWNLOAD PDF
DOWNLOAD PDF
L
c
!%P c
g *: :
M^2
DOWNLOAD PDF
;7 \ : ' > O . N M & '& .

.c>
5 & c Madaki *\% +
profesional ; 5 d
3cB
+ < ? infusing
. 5
( # )
+ 3 q .5G 5,:
' B M!%%& j , !%
-2
'
M^2
6% 3
5 & 5u
fiberscopes 7 & !%D F Ultrathin

-./G
. * 'E
(w{{{ -- Hogai (1828 5 &
( ? + > !E ' ( & + ; Y% 3 [5(

delightedness c #
. 3 + E' #
$O% |2
+ >T *
= &
+ 5 ;7 \ : 2
5 & '7 + + B = > "
ECWA
N 5? 2 %.
5 & !
*
'(&A
+(
' # b(L
dm
+ }+ 5L
\4 + 5
M+ r\ +
!
*\%
NO#
c A % c F 3 M5 + > , " h > d : ( 7 &
R:
(% c 'OK
5,:
g2
& U=& 'C 3 + 2

'=2
F G T '#+
+!?
1 N :
2/
; 5
O :
1819 cFanisau : '3@E Sokoto + X
'"& + , # !.
-- 1903
,
$%&'()%%%*) : ! "
Collecting and patronage of art in seventeenth century Japan:

The Maeda daimyo
Gender disparity in the academic profession: A comparative
study in Japan and the United States
Visions of a tranquil end: The expressive and stylistic
interpretation of Maurice Durufle's "Requiem", Opus 9
Attribute-level interactivity, satisfaction, and loyalty in the
online environment
Children of the mission in Kano emirate: Conflicts of conversion
in colonial northern Nigeria, c.1899--1953
Essays in empirical macroeconomics
deployment
Quality dimensions of hospital care and patient satisfaction
The birth of Japanese painting history: Kano artists, authors, and
authenticators of the seventeenth century
The Sooji Screens and the Teinai yurakuzu
>T 2
DOWNLOAD PDF
G V + * O\ ;7 \ :
i2 5
DOWNLOAD PDF
2@ R :
. +
DOWNLOAD PDF
" '2 4
N2!O + a : >
567 5 & 8 9+
DOWNLOAD PDF
DOWNLOAD PDF
DOWNLOAD PDF
=%
M^2
5 & + '2 5
B &+5&
953 c.1899 - -1 c 2
B@& + , # +
>T *
5,:
; 5 <=
A
*
'O#
> ?@
'(&
'(&+;
c B M!%=25 c B !% % 5 & : %G V . * |2 !75

< !( B # authenticators
yurakuzu Teinai Sooji < 3 $2
DOWNLOAD PDF
DOWNLOAD PDF
A
Maeda
'2 4 c N ; r\
'2 4
DOWNLOAD PDF
Web design using a quality function deployment methodology
? Nk. +
+3
DOWNLOAD PDF
DOWNLOAD PDF
'2 L
!:
O; : 8 B 2 G
5, 2
x ]5G c " d " Durufle
-O
DOWNLOAD PDF
DOWNLOAD PDF
daimyo : G V < !( B # + %
DOWNLOAD PDF
Two visions of the Orchid Pavilion Gathering: A reconsideration

of the socio-political significance of the paintings by Kano
Sansetsu and Ikeno Taiga in the Tokugawa period (1615--1868)

The syntactic and discourse knowlege of zibun (self) among
English-speaking learners of Japaneseasaforeignlanguage in
the United States
, - ./0
'
+
h !2! : 2 + M 3 9 ! &
! <"D !% +
?
62 Sansetsu Ikeno 5 &
.*
(Tokugawa (1615 -- 1868
+
' ( & + - ? 1 =M 1
+(
"
!C
D 0-2 :
+(
'2
"
" '2 4
L
B+ + '257
5 & !
= 6 B 5 B B
+ (+5E) zibun $ + B (M
!: >T 2 + Japaneseasaforeignlanguage
5:
B
,
$%&'()%%%*) : ! "
Kano market literature and the construction of Hausa-Islamic

feminism: A contrast in feminist perspectives of Balaraba
Ramat Yakubu and Bilkisu Ahmed Funtuwa
Looking for the legal: Land, law, and colonialism in Kano
Emirate, Nigeria
Power and paradox in Hausa bori: Discourses of gender,
healing and Islamic tradition in northern Nigeria
The Kano mamluks: Royal slavery in the Sokoto Caliphate, 18071903
The modernization of Islamic education in Nigeria
Vessels of influence: Chinese ceramics imported into Japan
and the formation of the porcelain industry
Jukoin: Art, architecture, and mortuary culture at a Japanese
Zen Buddhist temple
We are many: Women Sufis and Islamic scholars in twentieth
century Kano, Nigeria
I need to get to Kano: The unmaking and remaking of an Igbo
migrant community in northern Nigeria, 1966-1986
Solution chemistry of halogenated cationic water-soluble
porphyrins
Acting like a woman in modern Japan: Gender, performance,
nation, and the roles of Kawakami Sadayakko and Matsui
Sumako
Islamic fundamentalism and continuing education for Hausa
Muslim women in Northern Nigeria
Modeling occupational attainment for modern, traditional and
intermediate occupations in Kano, Nigeria
The politics of aesthetic reclusion: The Seven Sages and Four
Graybeards in Momoyama painting
+:
DOWNLOAD PDF
DOWNLOAD PDF
DOWNLOAD PDF
DOWNLOAD PDF
DOWNLOAD PDF
DOWNLOAD PDF
DOWNLOAD PDF
DOWNLOAD PDF
DOWNLOAD PDF
DOWNLOAD PDF
>
c B5 # c
'E
> + 5 &
=% 3
M!2+ N *
Funtuwa ! L Bilkisu
5 = L +
2
c5 &
'%
(. c i%
P (M : bori 2 5 + # % > !#
2
. + @
cSokoto '3@E + %\
+ + : 5 & mamluks
1807-1903
" '2 4 B!
K& !L (DNM) 25G & H !
!2! 5,: ; 5
2
+ @ 1 5
5
M N-.
GV
+ F
% D : [5( ': B
% D ';%C
B[ 2 +5 !O; + E+
Y% 3 c
; c % : Jukoin
%G V
B # + @ B !% " + B 35C B : !% O?
=
2
c5 &<=
Igbo ;
unmaking : 5 &
wx{-wx c 2
. + P
+ 5:
DOWNLOAD PDF
$*
DOWNLOAD PDF
+B = B
DOWNLOAD PDF
@ <= % 3 2 5
Yakubu ' Balaraba
DOWNLOAD PDF
DOWNLOAD PDF
, - ./0
5 #
5 & 2 3 5G V57 NL
c ' c + - ? c i% : G V + B ! B NK
62
Matsui Sumako Kawakami Sadayakko
2
8 ! 1 5
2 M+ %
2
.
+R 5
% c B ! N9 " 5,L
3 L
=7!
2
c5 &
+ Graybeards PD '( Sages : 2 O2 >5 E '
. * Momoyama
,
$%&'()%%%*) : ! "
Oral history in Muslim Africa: Al-Maghili legends in Kano

State and society in Nigeria: A study of business associations in
Kano
Strange fancies and fresh conceptions: Kyosai in an age of
conflict. (Volumes I and II)
Communication and structural determinants of vaccine
acceptance among nursing mothers in northern and southern
Nigeria
Kano Motonobu and early Kano narrative painting
Kano Tan'y u: His art at Nij o and Nagoya castles
Space, history and power: Stories of spatial and social change
in the palace of Kano, northern Nigeria, circa 1500-1990
Urban land policies and low income housing in Metropolitan
Kano, Nigeria
A study of the rapid transformation of Ibo Heartland
settlements from rural to urban centers: A post-Nigerian civil
war phenomenon
Slavery and the economy of Kano Emirate, 1810-1903
The fabric of rule: A study of the position of traditional ruling
families in the politics of Kano State, Nigeria, 1960--1983
Sociolinguistic study of address terms in Hausa
A STUDY OF THE ORIGINS, STATUS AND DEFENSIVE ROLE OF FOUR
KANO FRONTIER STRONGHOLDS (RIBATS) IN THE EMIRATE PERIOD
(1809-1903)
GROWTH MODEL OF GREENHOUSE TOMATOES WITH CARBON
DIOXIDE ENRICHMENT: DEVELOPMENT AND EXPERIMENTAL TESTS
(SIMULATION, MODELLING)
DOWNLOAD PDF
5 & +
DOWNLOAD PDF
5 & + & U=&
DOWNLOAD PDF
DOWNLOAD PDF
=3 Maghili
+ .B + B
; # 25M
_& + ?
DOWNLOAD PDF
< (
/&
fancies 7/7
(8 +
iG <
! ).
E
2
N 5? > O
5%
. +
Nij
% : Tan'y 5 5 &
+ +
+ <& -=
5 &+,#
'
* ;7 \
iG : P.
+ +
+ 5 E ' ;#5
;7 \ : ' 5-L +5G
wx{z -- wxy c 2
c5 &
E'
DOWNLOAD PDF
62 G PD
? 3+ $*
(wxyz-w{yx) >
& ! =&
(
P.
+ /3 q P. Ibo A2
E + Y% !2!G 2
wxyz-w{wy c >
'7 +
Motonobu 5 &
DOWNLOAD PDF
DOWNLOAD PDF
+ ;
. * 5 & N2
c 5 & P. + !
+ <& L
(. |2
k
B + : > !# |2 c a3
wxxy-wyy + !L + c 2
. +5 &
DOWNLOAD PDF
DOWNLOAD PDF
: *2 3 + B =
+ =& 1 2HG
'2
DOWNLOAD PDF
;7 \ : 2
+ Kyosai :
M +
DOWNLOAD PDF
DOWNLOAD PDF
DOWNLOAD PDF
, - ./0
+ ] + :7
%9
! c
Sociolinguistic ;7 \
' ;4
"2 ;7 \
+ + (RIBATS) 5 &
M 6 3 5M !. !
O.) "2
'=
; 5
,
$%&'()%%%*) : ! "
Slavery in Hausaland an analysis of the concept of the slave

mode of production with special reference to Kano Emirate,
Nigeria
THE POLITICS OF INDUSTRIALIZATION IN KANO: INDUSTRIES,
INCENTIVES AND INDIGENOUS ENTREPRENEURS, 1950-1980
(NIGERIA)
A prevocational education program for visually impaired in
Kano State, Nigeria
HOME ECONOMICS IN NORTHERN NIGERIA: AN HISTORICAL
STUDY (1842-1980)
KANO SHOEI. (VOLUMES I-II) (JAPAN)
THE POLITICS OF TRANSPORT POLICY - NIGERIA, 1890-1914: A
CASE STUDY OF ECONOMIC PLANNING IN THE COLONIAL
PERIOD
A model vocational agriculture curriculum for secondary
schools of Kano State, Nigeria
DIFFERENTIAL RESPONSES OF SORGHUM (SORGHUM BICOLOR
(L.) MOENCH) GENOTYPES TO IRON NUTRITION
RESETTLEMENT ADJUSTMENT PATTERNS TO RURAL DEVELOPMENT
PROGRAMS: THE CASE OF TIGA DAM IN KANO STATE OF
NIGERIA
A HAUSA SCHOLAR-TRADER AND HIS LIBRARY COLLECTION: THE
CASE STUDY OF UMAR FALKE OF KANO, NIGERIA
THE DEVELOPMENT OF AN EXPORT ORIENTED DYED CLOTH
INDUSTRY IN KANO EMIRATE IN THE NINETEENTH CENTURY
AN ECONOMIC EVALUATION OF GOVERNMENT SERVICES FOR
AGRICULTURAL DEVELOPMENT IN THE NORTHERN STATES OF
NIGERIA: THE CASE OF GROUNDNUT FARMERS IN KANO STATE
THE EVOLUTION OF LOCAL GOVERNMENT INSTITUTIONS IN KANO
EMIRATE, NORTHERN NIGERIA
TRANSIENT BEHAVIOR OF PN-JUNCTION DIODES AT HIGH
, - ./0
2/ Hausaland +
+ +
c5 &>
^2
. ! 75
!% '7 L 85P( N :
2
DOWNLOAD PDF
DOWNLOAD PDF
DOWNLOAD PDF
5 5 & + N-" !2+
DOWNLOAD PDF
5 B %2 3 &
5" c A2 %C : 5 & + ;%C '

( 2
) wx{y-wxy
(wx{y-w{)
prevocational 1 5
2
c
2
;7 \ : 2
DOWNLOAD PDF
DOWNLOAD PDF
DOWNLOAD PDF
DOWNLOAD PDF
DOWNLOAD PDF
DOWNLOAD PDF
DOWNLOAD PDF
DOWNLOAD PDF
DOWNLOAD PDF
DOWNLOAD PDF
( G V) (;7 \ : wxw-w{xy c 2
;
'7 +
\ 5 ] !
(L.) MOENCH) Y
+ 5 : 2
;7 \ : &
-- N* N L '
+ + + , # /2
"&
& ?5
2
c5 &
+Y
5\
- 6" ^G 2 5
? FALKE + 5
D G ! ';%C > + C ; 5
< + 5
. +5 &>
T
+ 5
< h% +! B 567
2
5 & '7 L + TIGA !
>T 2 +
"& ; 5
5 & '7 + + B
"&
2
+'
+
!
2
c5 &
.5E > [) 85M 5 N = (2+ | G
2Hk
8#
; 5
B # +5 &>
E+,#
8 + ! ) .5 & SHOEI
3 L
+5E
. +
+ g2 /
7 + > !E
+,#
% 8+ + 5 : 2
+
7 +
2
7 .
+P N -
+52+ , - PN HM
,
$%&'()%%%*) : ! "
, - ./0
INJECTION LEVELS
An attributional approach to the formation of recovery
expectations in the internet-based service encounters after
service failure and recovery
An economic evaluation of substitution in multi-period service
and consumable parts supply chains for low volume, high
value components with dissimilar reliability
An evaluation of the relationship of a public organization and
its use of a comprehensive experiential leadership training
program
A simulation template framework to evaluate customers'
check-in experience
A study of the impact of relational benefits and relationship
marketing on purchase intention in the lodging industry
DOWNLOAD PDF
DOWNLOAD PDF
+ 5E
> ;\#
DOWNLOAD PDF
+ !%D + %2/62
+,#
2
T 1 c <& < L
3 ,
B%
> (
' !E
/
F2
+(
';%C + !2 E !,#
7 +B
+ - ?
] =L F;
p5
F2 O
O 1 5 A
567
5D D
!2 53
O=
O.
d
;7 \
-=
7 + - ?
" '2 4 + B %& & ; 5 > d
] > !E R : F2 + i2
^
" B 5%?
5-2 5 5G +
i2
DOWNLOAD PDF
DOWNLOAD PDF
> h
M N-. + % + -2
'=-. iG > !E ' %2
%O
+ B 2 " FD
DOWNLOAD PDF
Asymptotic analysis and performance-based design of large

scale service and inventory systems
'
DOWNLOAD PDF
DOWNLOAD PDF
+
2
DOWNLOAD PDF
A study of the effects of employee development on customer

satisfaction and financial performance as part of the service
strategy in a high contact service environment in Puerto Rico
Automatic volume settings for environment sensitive hearing

aids
Business-IT alignment maturity: The correlation of performance
indicators and alignment maturity within the commercial airline
industry
Customer service experience: A quantitative analysis of
frontline employees' and customers' perceptions in the fast
food industry
Customer satisfaction: Outsourcing in the age of globalization
> !E
+ - ?
%O L
+5 5
'=2 R :
oE . O
DOWNLOAD PDF
8!* RE B %& &
DOWNLOAD PDF
B!.
O
<=
N :
2/
] * e /
< L &+5E > h%
< p5
B & U=&
2 G 5 ';%C +
<
&N :
A2
2/ :
B 2 " > !E
2 H9 A2 %C + q + B 2 "
,? +
0 B
" '2 4
,
$%&'()%%%*) : ! "
Customer satisfaction, loyalty, and repurchase: Meta-analytical

review, and theoretical and empirical evidence of loyalty and
repurchase differences
End-of-line inspection for annoying noises in automobiles: A
methodology using spherical beamforming
Essays on dynamic control, queueing and pricing
Executive coaching and personal brand: Coach training,
coach mastery, and client satisfaction
Hand therapy clientele and marketing: Hand therapy
awareness, referral patterns, clinic selection, client satisfaction,
and customer loyalty
Impact of cultural differences in affect valuation on customer
decision making
Improving customer satisfaction in transportation decision
making
+(
DOWNLOAD PDF
:NO 5
/25
RE P
beamforming
&
HM ' #
!% SC c 25G %& >T *
1 5 : , .
8
2
M
" '2 4 c R =
DOWNLOAD PDF
c
DOWNLOAD PDF
X
567 c B
M ' +: 2
B +B2 " ' +
+3
" '2 4 c 6 +
c
"
DOWNLOAD PDF
M < , + HM d
DOWNLOAD PDF
N*
N L
DOWNLOAD PDF
Lost in translation: Work motivation, strategy, and employee

alignment within the organization's operating core
DOWNLOAD PDF
N ? = NE + +
DOWNLOAD PDF
'C 3 B+ +
DOWNLOAD PDF
-O. +
DOWNLOAD PDF
+ 6% 3
M< , +
> (
d
"
" '2 4 +5OP
M^2 d
n'
5E "
1 3 + E -7 + - ?
DOWNLOAD PDF
DOWNLOAD PDF
+3 c
" '2 4
?
h c
+ <L /
Is more information always good? Investigating the impact of

website interface features on e-retailer's sales performance
Massachusetts one-stop career centers: Job placement for

disadvantaged students
New methodology for performance evaluation of data
services in mobile WiMAX networks
Organizational climate and performance: An examination of
causal priority
Outcome and process evaluation of the Build-A-Bone
Osteoporosis Prevention Program
Perceptions of therapeutic boundary crossings and sexual
misconduct
:
! 5. : repurchase c
> ( repurchase
+3
DOWNLOAD PDF
DOWNLOAD PDF
, - ./0
" > ?@
'2
 !E + - ? 2
!2! 1
N2 5 i- 2
? '257
6" G B 5
m :
&5G B 5
=%
3 )5
c 'E
+ - ?
!
M HM
q +
,
$%&'()%%%*) : ! "
Professional development to promote employee engagement:

A multi-case study
Quality market: Design and field study of prediction market for
software quality control
Real-time delay prediction in customer service systems
Relationship between the perceived leadership practices of
managers and customer satisfaction in sports centers in Taipei,
Taiwan
Service-centric provisioning for next-generation optical
networks
A study of the relationships between leadership style and
employee and customer satisfaction in a wireless
telecommunications company
Auto-tuning mechanisms for vision-based food inspection
systems
Beauty and consensus: Practices for agreeing on the quality of
the service in client-professional interactions
Cost reduction and quality improvement, through innovative
steering gear yoke setting
, - ./0
DOWNLOAD PDF
;7 \ + 5 !%D : B %& & N ;
DOWNLOAD PDF
%&
DOWNLOAD PDF
% $G
B2 "
" '2 4
DOWNLOAD PDF
DOWNLOAD PDF
;7 \
> !E < =
B 2!
!%2 N=
+
DOWNLOAD PDF
*
%
<=
:
'(&
/3 8 ' ( &
% $ G ;# B
-O.
B %& &
%O
q +
5.
O
B 52 c 02 + .
/&
5: > !E
FO
+
<
DOWNLOAD PDF
3 L ; 5
+ E
" '2 4
! <"D
O
> O
'& .
&+5E < h% 8/ 2 H9 + 5
1 :X
2 O2
3 L >@ ;
DOWNLOAD PDF
" > !E ' ( &
DOWNLOAD PDF
< h%
5 !+B
Creativity methods applied to environmentally significant

behaviour: Exploring creative ideas to improve public transit
and "green" people's perspectives on heating
DOWNLOAD PDF
+ : + + '=2 R :
M
3
+ & ' #@E
1
5 ? N* N L +5OP 'P + #@E
!2 5 =
> L + 8+
M!2+ "/O "
Customer-brand identification as a sustainable competitive

advantage: A multinational and longitudinal examination
DOWNLOAD PDF
Customer satisfaction perceptions of dislocated workers served

by WIN Job Centers in the Mississippi Corridor Consortium
DOWNLOAD PDF
/&
Customer share of visits to full-service restaurants in response to

perceived value and contingency variables
DOWNLOAD PDF
B 5
: !2 G
!
g3 5
3 p52 g2
# '2/ F2 B 5%?
R 5 ' !E
85
N & i2
k
' ( & +5OP
2
75
%.
B M &
=%& 5: G
%2/ $ &
8
!%D
"
" '2 4 '. +

+ 2 &
'
. + !%%&!2+
"
<P
7 L
1
q + | G +
,
$%&'()%%%*) : ! "
Customer satisfaction: A comparison of community college

and Department of Employment Security operated WIN Job
Centers in Mississippi
Definition and deployment of a quality system for a small firm -- The model factory of the Mayaguez Campus
Determinants of customer satisfaction in perceived outsourced
help-desk services in the personal computing industry
Distance coaching: The relationship between the coach-client
relationship, client satisfaction, and coaching outcomes
Emotional labor in public service work
Employee turnover and the relationship to quality of care and
resident satisfaction
Essays on service innovation
Essays on retail store delivery system design strategies
Exploratory study of the relationship between servant
leadership attribution and the leader's emotional intelligence
Exploring knowledge exchange between senior and future
leaders: A grounded-theory study
Hybrid matching and risk assessment of the misspelled names
[HMRA]
Impact of perceived website service quality on customer eloyalty on a lodging website
Impact of explanations and prior relationship on satisfaction,
loyalty intentions, and negative word-of-mouth intentions
following a service failure
Implementing an automated management by objectives
dashboard: Increasing organizational capability and revenue
using large group intervention technology
Internal market orientation as an antecedent to industrial
service quality
DOWNLOAD PDF
DOWNLOAD PDF
'%
M v7 & =2 * :
G
+
' ( & '2 2! < =

*
S2 ;
Mayaguez i2+ G
!
E &
B - F & / q + > !E +
" '2 4
d5 N 5?
, . 5 0 & ';%C +
0
'2 4 c O
"
\ : +
6
6
v2
c
"
5 ? > !E & +
=L &
DOWNLOAD PDF
DOWNLOAD PDF
< * 'O#
'2 4
'(& 2 P
DOWNLOAD PDF
DOWNLOAD PDF
DOWNLOAD PDF
DOWNLOAD PDF
DOWNLOAD PDF
DOWNLOAD PDF
DOWNLOAD PDF
B %& & 1+ M
> !E +
DOWNLOAD PDF
DOWNLOAD PDF
" '2 4
2 & /&
--- FD5& '& . F2
DOWNLOAD PDF
DOWNLOAD PDF
+ 8!
, - ./0
<=
15
;7 \
2 h
6. 3 N25:
!% + %
%O
!%2
B2 "
B +
+3
. 3 + E + >T *
\
3 " & ;7 \
!. B O
[misspelled [HMRA 8
\E
5 >T *
$ + +O 1 &
2
g O\ !2 O
'2
> !E l ' ( & q + d
' 5- N: '2
F2 + -7
+ 3 ' c '2 4
i2
+ NO# O
S2 ; d
'=-. O +
(% '
2 5 $2 /3 : j! + 5O. + R 5 &+5E '2 2!

E!
Me /
3 +(
! +
;%C > !E ' ( &
B 5%?
E+
+ G
M 'P
,
$%&'()%%%*) : ! "
Investigating the relationship between an IT project manager's

emotional intelligence and the customer's perception of
success
Let customers touch it without touching: Online customer
experience management
Links among perceived service quality, patient satisfaction and
behavioral intentions in the urgent care industry: Empirical
evidence from college students
Measuring the effects of satisfaction: Linking customers,
employees, and firm financial performance
Motivations, enablers and barriers to conservation and
demand management activities of industrial, commercial and
institutional organizations: A Milton, Ontario (Canada) case
study
DOWNLOAD PDF
15
"
DOWNLOAD PDF
DOWNLOAD PDF
DOWNLOAD PDF
DOWNLOAD PDF
Network optimization of dynamically complex systems
DOWNLOAD PDF
DOWNLOAD PDF
DOWNLOAD PDF
DOWNLOAD PDF
DOWNLOAD PDF
DOWNLOAD PDF
DOWNLOAD PDF
V G 2! > ?@
%3
4 L : B+ & i 7 B ! i 7
c B !%
B
O
' *35
"
B B2 " ! +
'2 2!
3 >
'2 4 c > !E ' ( & q + B
+ F% 7
v7 & B 5 $ +
! 5. : 53
'O# ';%C
DOWNLOAD PDF
Multiple objective optimization of performance based logistics
Outsourcing human resource activities: Measuring the hidden

costs and benefits
Patient satisfaction with postpartum teaching methods used by
nurses
Perceptions of community college presidents: Total quality
management performance measures at their colleges
Process improvements to detect tire wear issues through early
detection of market concerns
Providing explanations to customers for service and recovery
failures: The impact on satisfaction, loyalty, and complaining
behavior
Relationship between employee turnover rate and customer
satisfaction levels for banking centers
q +
, - ./0
& c B 2 " B+ & F% 7 : '2 4 > d

M !
'& . 7 + - ?
4 * ' (L '2 2!
;7 \ ( + &) 52
c B5 :
+ - ?
!tG
B P%G
%2/
%O F = 7
<=
! :
5 c /6
;%C
+ 5
j! !%D
%P
-O.
%P
25G > 5C
0 B
2/
R 5 B 2
iG + ( + 5 i2 ! 1
'2 4
B
G
' ( & '2 2! > !# X5
: v7 & 5P
q +
v7 & + +5E + - ?
o " B! .5G Nl = g2
2
o " !%2 3 +5OP
6 8 6% +
d : '=-.
' 7 ;3 A 5
= A %
i2
B2 "
3 '2 -.
M c
" '2 4 r\
B %& & 7 1+ M B /
' 7 ;3
> : 45 l
+ 3 c '2 4
-
O
/&
,
$%&'()%%%*) : ! "
Root cause analysis-based approach for improving

preventive/corrective maintenance of an automated
prescription-filling system
School and community culture impact on student
achievement in a linguistically and culturally diverse setting: A
correlational study
Service failures as seen through the eyes of the customer: A
multilevel structural equation model
Sexual identity therapy: An outcome study
Stakeholder decision making influence and stakeholder wellbeing in nursing homes: The case of employees and customers
Strategic account managers as business consultants: New
learning implications
The antecedents and consequences of brand image: Based
on Keller's customer-based brand equity
The effects of internal marketing on customer orientation in the
banking industry
The Home Depot paradox: An investigation of the relationship
between financial performance and customer satisfaction
The impact of IT capability on employee capability, customer
value, customer satisfaction, and business performance
The impact of distributed leadership on faculty members at a
public and a private university in South Texas
The impact of organizational performance measures on Project
Management Institute's nine knowledge areas: An exploratory
study of project managers' perceptions
The impact of quality of life issues and psychological
evaluation: A comparison between psychological evaluator,
bariatric candidate, and post-bariatric surgery client
!P6 +5OP
G
DOWNLOAD PDF
DOWNLOAD PDF
DOWNLOAD PDF
DOWNLOAD PDF
DOWNLOAD PDF
N :
2/
&+5E < =
F2
% O + -2 ' ? "2
L@C /
6" G
R : F2 + B 5 $ + Y% 3 d ;
6 =O
;7 \ F2 : X5%
DOWNLOAD PDF
DOWNLOAD PDF
, - ./0
!%D : +5.
!2+
" <"D g2
!
6% 3
i2
B 5%? '=-.
E >T+ ; ! :\
;7 \
: B + =% '25
: B !% 7
E + 3 B ;(%2[ [5(
M < , B ;(%2[
B 2 " B !% & + 5
M+ 2 : & U=& B " B 5%?
=L F2^
B 2!
!2! < (
5*L + & ]
25,
"
%O
DOWNLOAD PDF
!-
';%C +
7 + - ?
DOWNLOAD PDF
DOWNLOAD PDF
DOWNLOAD PDF
7 +
" 1
g %
DOWNLOAD PDF
"
E+
: O i& + G
c B %& & ' # 2 5 > ?@

& U=& + - ? c
6" + +
DOWNLOAD PDF
. U# 5? g 5
8
8 P B OL C
= m
=2 * : % 7
N ? !;
?>
C :(C
" '2 4
%3 d
" '2 4
a? + !. A2 5
O
d
] /6 5% + C5,E
V G '2 2! +
V G B 2! M!2+
2
5 Nl =
c bariatric +/ c
+ - ? > !# d
3 " & ;7 \ : $ +
M! ' ( & d
evaluator
" bariatric
,
$%&'()%%%*) : ! "
The importance of soft skills in the workplace as perceived by

community college instructors and industries
The influence of organizational structure on customer issue
resolution: A phenomenological study
Therapeutic center: Treating inner city African-American youth
in a special education setting
Therapeutic change at Project Pride: Residential substance
abuse treatment from an attachment perspective
The relationship between rewards and recognition, serviceoriented organizational citizenship behaviour, and customer
satisfaction
The relationship between principal longevity and school
performance in a large urban school district
The relationship between web-based service quality and
customer loyalty
The relationship between organizational culture and
organizational performance in a large federal government
agency
The role of implicit leadership theories on leader-member
exchange and follower self-efficacy
Towards an Agile Product Line Requirements Engineering
Framework: Knowledge acquisition and process definition
TQM principles and the customer's expectations in the
classroom
Two essays on satisfaction
Women, goal orientation, and success: A family business
perspective
Young women's experiences of working in the service industry:
A descriptive study of Ontario, Canada
A diagnostic tool to evaluate customer relationship
management performance
v7 & B +
DOWNLOAD PDF
DOWNLOAD PDF
R 5 & & N:
E %. !2!G :
DOWNLOAD PDF
O
2 *2 3
DOWNLOAD PDF
DOWNLOAD PDF
e / *\%
2 -2
P.
DOWNLOAD PDF
B 5
/3 8
> P '
q + A2 %C
E
d
;7 \
%;\# +
+B
P. B + :
+ /&
< h% ^2 1 G 1 5 +
+
5-= : !2 G V G +
+ k
6=
M!2+
M i2
E %. '
1+G \
" '2 4
DOWNLOAD PDF
DOWNLOAD PDF
"
+ 5 j , )5 B
DOWNLOAD PDF
DOWNLOAD PDF
, - ./0
"
e / B
2! + - ?
+3
F2 +
G 5a? O
7+ O
U=& : 5D PD
DOWNLOAD PDF
] + ]@& +
? 5
% O > !E ' ( &

+ - ?
+ % 4
!%P
DOWNLOAD PDF
DOWNLOAD PDF
c 52
\
!3 '7 +
PP2 h $*
! & +5E
+ 5 >T5,: qT D RE 5
S2 ; !%2 3 $ +
" > h
2 2!
' ( & r\ ) *
'2 4
& U=& M!2+
Y% 3
DOWNLOAD PDF
DOWNLOAD PDF
\
P.
+ 5 E : ' *35
5C
+ 7*
M 'P j! c B
( C5 ;7 \ : > !E ';%C + &
B5 B
+ &
"
'2 2! + - ?
, "
,
$%&'()%%%*) : ! "
A framework to align strategy, improvement performance, and

customer satisfaction using an integration of Six Sigma and
Balanced Scorecard
A longitudinal investigation of service climate and shared
employee attitudes on unit-level organizational effectiveness in
healthcare
A manual for turning customer complaints into opportunities to
improve customer service and satisfaction in the service
industry
A marketing perspective of stakeholder influence on long and
short-term firm financial measures
An analysis of the impact of service quality on satisfaction,
value, and future intentions within campus recreation using
performance-based measures
An analysis service quality, customer satisfaction and customer
loyalty of commercial swim clubs in Taiwan
An assessment of service quality indicators as predictors of
customer satisfaction at Diamond Lake
An integrated model of reference prices based on fairness,
regret, and disconfirmation, and their influence on customer
satisfaction
A process theory of customer defection in business-to-business
relationships
A study of the differences between managers and nonmanagers in their perceptions of quality management
achievement
A surrogate measure of customer satisfaction in the
manufacture of Printed Wiring Boards
Bayesian model checking in multivariate discrete regression
problems
" '2 4
B 5
DOWNLOAD PDF
, - ./0
+ - ? +5OP c ^
D
2 > &
6 $. 8 9+
DOWNLOAD PDF
. HM q .
B %& & 1 6 > !E 5

B + '. !P +
DOWNLOAD PDF
2 'C 3
" > 2 -. N2!O
> !E ';%C + '2 4 B 2 "
DOWNLOAD PDF
7 '& . >! !%
DOWNLOAD PDF
!%2 >
+ - ?
DOWNLOAD PDF
"
DOWNLOAD PDF
'2 4
DOWNLOAD PDF
DOWNLOAD PDF
+3
DOWNLOAD PDF
G D "& <
DOWNLOAD PDF
>@-"
t &
M!2+
" '2 4 c > !E ' ( & N :

2/
B 52 +
6. %.
& U=&
+
&
%
> !E +5OP
c 1 c '2 4 + > !E ' ( & d N :

2/
% O > !#
+(
i2+ G
M
r2 ( +
> !E ' ( &

oE .
D2 +] 7 +
c
"G c '7 !? ]
" '2 4 + +5E [5(
R
75 g *:
r\ !L d +
5& > !# + B ;(%2[ [5(
!%%& % $ G B 5%?
DOWNLOAD PDF
5D D
+(
+5E '. +
& U=& +
+ B 2!
! 75 + 2/62
==M
k !%D B5
" +!
!%2 3 2 h
> ( ;7 \
' ( & '2 2!
" '2 4
M
"
A
' # D 0-2 !
c disconfirmation
9 B 2!
<L
+ /
! B+ & FD
,
$%&'()%%%*) : ! "
Business process quantitative analysis and optimization for

service industries
Communication during veterinarian-client-patient interactions
in companion animal practice
DOWNLOAD PDF
Component level reuse by incorporating entropy metrics into a

multiattribute design decision model
DOWNLOAD PDF
Content preparation: Factor structure and delivery
DOWNLOAD PDF
Culture gap in co-operatives: An exploratory case study
DOWNLOAD PDF
Customer-to-customer interaction: Impact on cruise

experience and overall vacation satisfaction
Customer satisfaction with and gross profit of a worksite
cafeteria healthful options food station
Customers as market-based assets
Developing and implementing quality programs in healthcare
organizations
Disaggregate forecasting models: Application to Ameren UE's
transformer usage
Dually Diagnosed Client Satisfaction Survey: A survey
developed to assess dually diagnosed clients' satisfaction with
services provided at crisis facilities
Effects of similarity-dissimilarity, team cohesion, and hospital
cross-functional team effectiveness on organizational
performance
Essays in psychology and economics
Essays on the economics of electronic commerce
Examining agile management methods and non-agile
management methods in global software development
projects
A2 %C
DOWNLOAD PDF
%P
> 5L
N ? +
3"&
& '2 4
<7
DOWNLOAD PDF
6 =2 2
5(=
2/
& U=&
!E
+ 5
5&3
;7 \ :
: 5:
; + Y% 3 C 3
"
> 3=
3&
%2/M o7 E +5
" '2 4
worksite H9
%O
2 + B 5%? B 2 "
+'(&
; 5 L +
B +
+ ( + & : Disaggregate % $ G !
' Ameren UE
d :N ;
"
3 2 ; 5 ;7 \ :
" '2 4
+ + o " Dually
+5.
+ + o " dually B 2 " '2 4
2
B : > = + !. l > !E
< + - ?N * B
DOWNLOAD PDF
DOWNLOAD PDF
DOWNLOAD PDF
N :
" - F./0 + N ; + > O
&
'. !P B
DOWNLOAD PDF
DOWNLOAD PDF
&!
; U & R 5 r\ '% 50 & +!

+(
M < , ! L multiattribute
DOWNLOAD PDF
DOWNLOAD PDF
N25:
DOWNLOAD PDF
DOWNLOAD PDF
, - ./0
c< 8 = c
+,#
-
'2 2!
+1
-7 >
" 8!? - ' O. d

+ - ?
d
%"
+ >T *
+ , # + >T *
qT D 9 qT D '2 2!
1
P ; 5
/3 8
V G
,
$%&'()%%%*) : ! "
, - ./0
Examining Net Promoter Score (NPS) as an effective evaluation

tool for measuring customer and employee satisfaction
DOWNLOAD PDF
Exploring the relationship of leadership and culture to

organizational performance: A study of a mid-sized hospital
DOWNLOAD PDF
$ ^G :
Exploring turnover causes in a small helpdesk organization: A

case study
DOWNLOAD PDF
;7 \ : /&
Feed and farm supply store managers' perceptions of

employee training as a contributor to competitive advantage
DOWNLOAD PDF
1 5 ' 6. 3 B 2! 4 ? ? / '. +
> + P%" G
# '2/
$* F2 B 5%? B %& &
Guest satisfaction and guest loyalty study for hotel industry
DOWNLOAD PDF
How cultural background influences consumer satisfaction in

the hypermarket industry: A comparison of the United States
and Taiwan
Integration of market and entrepreneurial orientations
Investigation of direct and indirect effects of variables in
marketing
Measurement in surveys and elections: Interviewer effects in
election surveys, name order on election ballots, customer
satisfaction surveys
Measuring undergraduate student perceptions of service
quality in higher education
Mobile internet service: Assessment of quality and satisfaction
from the customer's perspective
Monitoring and diagnosing the mean vector and covariance
matrix of multistage processes
Nash equilibrium of hotel pricing strategies: A Bertrand model
of information sharing
DOWNLOAD PDF
/ B 5%? (NPS) 5 G o7 E
!% &
" '2 4
M
d5
+ - ?
FD5& B
';%C
DOWNLOAD PDF
;7 \
+3
7 1+ M
'2 4 B P !2! 15E
%2 3 &
2
+ > !E ' ( &

"
h%
!%2 3
q .
'2 4
D 0-2
9 <*= > d
% h +
+8 1 ( c>
!
%
" '2 4
%. & A\* B 25 " + q +
M !
7?1 5
'(&
i 2 5& i2
! :N
'P
<*=
h + !%%& OL , > d : >

% h c>
M
DOWNLOAD PDF
DOWNLOAD PDF
F2 + ?
4L
+ !%%& j , '2 4
# d ':
6% 3 % iG 56D
B 52
!: >T 2 =2 * : e / 6. 3 ';%C
DOWNLOAD PDF
DOWNLOAD PDF
Y% 3 \
B
+ 5
DOWNLOAD PDF
DOWNLOAD PDF
O
R 5
2
6
HM ' #
: i2
' %2 N2 5
+ o "
^
> h
L !%D
$ +;
> ?@
HM
,
$%&'()%%%*) : ! "
Next generation supply chain management: Control,

optimization, and system identification
Nursing-sensitive outcomes for community-dwelling older
adults: A program evaluation
Optimizing the level of customization for products in mass
customization systems
Oracle database administrators as internal customers:
Customer satisfaction criteria applied to technical decision
making, performance, and evaluation
Process improvement using the Capability Maturity Model
Integration (CMMI)
Psychological empowerment of salespeople: The construct, its
inducement, and consequences on customer relationships
Satisfaction levels of HIV positive and HIV negative clients
regarding psychotherapy
Service design in the ER
Servicescape and customer satisfaction: The role of strategy
Service recovery from the customer's perspective: Extending
the Consumer-Directed Theory of Empowerment (CDTE)
Service quality of the ocean sports clubs and its impact on
customer satisfaction and customer loyalty
Technology adoption and performance in the sales force
The concept of Subjective Well-Being and its process in
restaurant experiences
The creation of tools and models to characterize and quantify
user-centered design considerations in product and system
development
The effect of reengineering workflow processes at an enterprise
service desk
DOWNLOAD PDF
%. c
DOWNLOAD PDF
: B !% 7
E ;
DOWNLOAD PDF
(CMMI)
DOWNLOAD PDF
c
+ 5
DOWNLOAD PDF
DOWNLOAD PDF
'2 4
DOWNLOAD PDF
DOWNLOAD PDF
'2 2!
] =L e /
D 0-2 '
+5E / 6 c 'E
+ (%
'OK
# p5
!; N=
<=
G v2
2
%P
. (
FD5&
. ( >T5,:
r\
5O
+ + 62 G B 2!
!. ?
;
+(
!%2 3 +5OP
: B M!%. 3
E %"
!% 5
" R
B U# 5?
B 2 " '2 4 r\
+B
i V
+ > !E
Servicescape
M!2+ > !E +5OP
(CDTE)
!% 5
]5 # > !E ' ( &
"
+3
"
++ - ?
%3 U25,
6.
1 3
DOWNLOAD PDF
DOWNLOAD PDF
%& :
^
$* :
" '2 4
5u B + M & j , ; 5 :
"
DOWNLOAD PDF
DOWNLOAD PDF
" '2 4 : E + B 2 " B 5%? N&

2
+ - ? c 'E
%3 < ,
DOWNLOAD PDF
DOWNLOAD PDF
%P c
<=
DOWNLOAD PDF
, - ./0
B 5
5:
& > hL@ ' &
+B !
% [ 85P(
S C5
<=
; 5
/ + 2
L
/ > !E '& . + & 1+ M
!%2 3 +!
5,:
!%P
,
$%&'()%%%*) : ! "
The effects of service recovery satisfaction on customer loyalty

and future behavioral intentions: An exploratory study in the
luxury hotel industry
The efficacy of project retrospectives on organizational process
improvement initiatives in software development
The examination of factors that affect the relationship between
employee-customer satisfaction in recreational sport/fitness
clubs in Taiwan
The impact of bandwidth in structured interviewing and
criterion stability in predicting and assessing manager
performance across transition and maintenance stages
The impact of deadline reminders on task efficiency in project
management: A Q methodology study
The impact of service quality on perceptions of software
product quality
The impact of culture on the framework of customer value,
customer satisfaction and customer loyalty
The impact of attribute satisfaction on overall satisfaction,
attitudinal loyalty and behavioral loyalty
The influence of perceived loyalty program value on
satisfaction, switching costs, and attitudinal and behavioral
loyalty: An empirical investigation of a casino loyalty
The relationship between employee tone of voice and
customer attitudes
The structure and function of coordinating care delivery
models: Impact on patient outcomes
Treating adult depression in rural areas through
videoconferencing
Treatment program evaluation for pre-adolescent children with
sexual behavior problems
DOWNLOAD PDF
3 '
8
DOWNLOAD PDF
DOWNLOAD PDF
DOWNLOAD PDF
DOWNLOAD PDF
;
b(L
"
+ 3 + +5OP > !E '2 4 d

i&57 N ';%C + 3 " & ;7 \
" '2 4 - !%
B 52
+ > Od
* NL
3 2 'E
&
O
+8! U %
P +'P
5,: '. +
c 25;
5%2 &
+3
DOWNLOAD PDF
i (%& g2
DOWNLOAD PDF
3 >@-"
d : 'O#
2
B5 5
+ > !E ' ( & d
+ 3 1 q + [5(
+3
3 1 6
" 1 6
v2
d
% $G
'O#
+2
d
1
;7 \
5D D + Y% 3 d
"
& '2 4 + M^2 '2 4 d
3
%2/ c '2 4 +
> * *:
+3 :
DOWNLOAD PDF
%PG
" 1
1 6 c
DOWNLOAD PDF
d
/3
d5 N 5?
6. / :2 (
OL , + !
+ '2 2! + - ? 2
" '2 4 c
+3
V G + d
+ &
/3 8 ' ( &
+3
!%2 3 +5OP
2!*7 !O? : V G '2 2!
DOWNLOAD PDF
DOWNLOAD PDF
!%2
; 5 +
DOWNLOAD PDF
DOWNLOAD PDF
, - ./0
l
g %
!C B %& &
! Y%
+ - ?
+ BT =M /
NO# B &+5&
\
E
M+ =3 B +
252!2
2 B +
=%
,
$%&'()%%%*) : ! "
Turning corporate social responsibility into opportunity: A study

of stakeholder orientation and marketing
Using data envelopment analysis in measuring project
management performance
Water levels effects on overall customer satisfaction: A case
study of adjacent landowners on the United States Army Corps
of Engineers- Lake Hartwell
Acceptance of technology, quality, and customer satisfaction
with information technology department in a community
college: A case study
Achievement of expectations in leisure travel satisfaction: An
application of expectation-disconfirmation theory
A comparative study of the service quality of casual dining
restaurants in Phuket: Perspective of Thai and international
customers
A correlational study of the impact of core selling teams on
customer satisfaction
A dyadic analysis of media synchronicity and task type in live
chat online customer service
A history of Regional Education Service Centers in Texas:
Organizations of change
A model of commitment in B-to-C travel context: A structural
equation modeling
An analysis of the Chinese group tourists' dining-out
experiences while holidaying in Australia and its contribution to
their visit satisfaction
An analysis of recreational golfer motivation, constraints, and
satisfaction on the mastery and frequency of play in the Gulf
Coast region of Mississippi
An empirical study of the service-profit chain
DOWNLOAD PDF
4 L $ ^G :
DOWNLOAD PDF
'2 2! + - ?
DOWNLOAD PDF
B +
DOWNLOAD PDF
- A#5
DOWNLOAD PDF
DOWNLOAD PDF
" '2 4
DOWNLOAD PDF
M!
DOWNLOAD PDF
DOWNLOAD PDF
DOWNLOAD PDF
'& . ?
' 75u= S\?
2
B ! P
M 'P
!
+ 5 ;7 \ :
Hartwell - D 2 + $
> ?@
DOWNLOAD PDF
'C 3
+ + ".5G N :
+(
V G
DOWNLOAD PDF
DOWNLOAD PDF
, - ./0
%3 $
+(
" '2 4 & d + r\

!%P !: >T 2 +
" '2 4 ' ( & c V575%- 1 2HG

+ 5 ;7 \ : ;
6" + +
: ( '9 3 > # '2 4 + > h

+
2 h disconfirmation
5E
B 5
B2 "
7
+
C 1 3<
+ & X5
: ] /6 + 1
E
>T+ ;
+>
c
+5E !2+
+ '2 4
NL
> !E ' ( &

=2 * ;7 \
!% 2
! <"D : '&5G +
4
6 =O
;7 \ F2
B+5O /
2 +N :
2/
2@ B 2 "
> !E 'D
G 1 5 > !E /&
*\% |2
k
P
! : 5D PD ( W
+ !P; !
5E
% D B 6.+ M M N :
2/
+5E @ \;
& 7L
'2 4
c '2+ !: c :2 (
SM /6 N :
2/
] 3 v E *\% +
i & 3 R=
G
?(
> !E
;7 \
,
$%&'()%%%*) : ! "
An empirical analysis of perceived value of virtual versus

traditional project management practice
An evaluation of the impact of leadership styles exhibited by
emergency department nurse managers in academic health
centers on nurse turnover and patient satisfaction
An examination of the relationship between service recovery
system structure, service operating environment, and recovery
performance
An exploratory analysis of asset allocation and performance in
large commercial banks
A retrospective data examination of customer loyalty in the ebanking technology services industry: Strategies for new
successes
A structured approach to adopting agile practices: The agile
adoption framework
A study of service quality and members' satisfaction in three
fitness clubs in Taipei City
A study of understanding the impact of physical environment
on perceived service quality in the hotel industry
Asymmetrical effects of attribute performance on customer
satisfaction
Attribution, expectation, and recovery: An integrated model of
service failure and recovery
Audit quality: An analysis of management, auditor, and
environmental factors
N ?
DOWNLOAD PDF
DOWNLOAD PDF
/&
$2
% N *
+i V
DOWNLOAD PDF
R : i2
DOWNLOAD PDF
DOWNLOAD PDF
$
'2 4
G B 2!
O
G 1+ M +
B
2
"
> !# [
+B
DOWNLOAD PDF
+ !. q + > !E ' ( &
DOWNLOAD PDF
" '2 4
DOWNLOAD PDF
Cognitive scaling, emotions, team identity and future

behavioural intentions: An examination of sporting event
venues
DOWNLOAD PDF
j!
'(
3 2 'E
+ M^2 + - ?
N 5? c ] =L c '2 2! N :
:
++
3 -
-7
!2!
+ -2
> !E ' ( &

02 P.
+
-2/ 3 R : d q +
;7 \
N ';%C
> !E 2
DOWNLOAD PDF
2/
e /
& '2 4
DOWNLOAD PDF
Business excellence in a U.S. Gulf Coast oil refinery: A process

for measuring managerial accountability
\
c N ? '=2
3"& N :
+3
6 .HM
: > !E ';%C
6.
N :
2/
V G '2 2!
FO
d
?
+ . !P
. HM
> !E E
+ - ? +5OP
2 +o,
5D D : A2
8! U %
q +1
++ - ?
qT D [
DOWNLOAD PDF
c<=
!' *35
DOWNLOAD PDF
, - ./0
D 0-2 ! :
c h
2/
B *
c
> d
%
2
=L ' ( &
\:
6"2T G ] 3 v E !: >T 2 + & U=& 7 ;

2 2! 256 G !%2 3
M !
!%2 < '25
c > =L c
+ !2
.
E %. B!.
5G
7
m :
5G
3
,
$%&'()%%%*) : ! "
Communication quality, patient view of waiting times, and

satisfaction in the urban fast track emergency department
Cost management strategy in healthcare: An examination of
the effectiveness of quality improvement programs
Customer satisfaction with a service desk during the service
recovery process
Customer expectations of the Taiwan banking industry
Design of a new rear anti-tip device for manual wheelchairs
Determinants of customer partnering behavior in logistics
outsourcing relationships: A relationship marketing perspective
Development of a cooperative distributed process mining
system for continual quality enhancement
Development of a Web-based infrastructure management
system for Oklahoma's general aviation airports, and, Exploring
the use of spectral analysis of surface waves and impulse
response for pavement health monitoring
Effects of client satisfaction and attachment styles in the
counseling dyad on therapy continuation
Empirical studies in supply chain management
Employee perceptions of quality system improvements using
ISO 9001:2000 within a multiple facility service organization
Enhancing performance of mobile services through pricing
mechanisms
Essays on specialty coffee procurement
Essays on operational productivity and customer satisfaction in
offshore software projects
Essays on mail-in rebates
DOWNLOAD PDF
P. + '2 4
DOWNLOAD PDF
"
DOWNLOAD PDF
h
:B
> !E !%2 3 5
B 52
0 B
DOWNLOAD PDF
DOWNLOAD PDF
DOWNLOAD PDF
! " c> O '(&

i V Y% $ A2
+ '. !P + %2/ '2 2! ^
' ( & +5OP
'(&
+ @& < =
N :
+(
' @
+
= +5OP
"
+ i2
B!; !%2 3 < =

'E
c
> h
+ 6 =O7+
P-O
=2 *
/2 ' ( & '2 2! < =

'3 " G
+!; > !E l /& B
B + +(
HM ' # <= - g2
8
V G +
; ; 5
2 '2 2!
%O ; 5
& 5
2 5 N* N L M+ 3
4| G
:\ W 5 (
DOWNLOAD PDF
DOWNLOAD PDF
A2 5
'2 2!
DOWNLOAD PDF
DOWNLOAD PDF
" '2 4
B2 " > h
6 + L
&
%
"
3 '& "
d5 N 5?
2
M!2+ O : F = 7
DOWNLOAD PDF
DOWNLOAD PDF
!- ';%C
- !4 U*? !2!
t & !E D 7!%C
DOWNLOAD PDF
DOWNLOAD PDF
DOWNLOAD PDF
, - ./0
" '2 4
" '2 4 d
B + + +
+
> ;7 \
B %& & > & +
xyyw:yyy
> !E +5OP + - ?
5P# P + ,, >T *
?
P + >T *
22 +
/3
S( +
>T *
,
$%&'()%%%*) : ! "
Exploring equine assisted therapy programs for treating

students with disabilities
Exploring the association of educational technologies,
customer satisfaction and retention rates at a community
college
Extending the DeLone and McLean Information Systems
Success Model for e-commerce website success
Facility management benchmarking: Measuring performances
using multi-attribute decision tools
Hedonic benefits of experiential preparation
Hotel satisfaction and booking channels: The Bayesian rule and
regression analysis
B 5 $ +F &
DOWNLOAD PDF
DOWNLOAD PDF
>
+U
" '2 4 c . 5
DOWNLOAD PDF
' *35
DOWNLOAD PDF
+(
?@
F
-7 >
M
N :
DOWNLOAD PDF
2/
DOWNLOAD PDF
Impact of pre-project peer review on project success
DOWNLOAD PDF
Impact of National Emergency Grant on rural Mississippi
DOWNLOAD PDF
DOWNLOAD PDF
0 B
F: > - '2 2!
< , / M^2 !%D
+
>H7 .5 5
2/
' 5-L : N
& '2 4
B5 M
DOWNLOAD PDF
Knowledge management and employee productivity
DOWNLOAD PDF
Lean Six-Sigma applications in aircraft assembly
DOWNLOAD PDF
V G ' *35
6=L
2 %.
+' M
22 +
:
%O
+
5: "
& '2 4
+ V G$G -
S2 ; d
%
O
v7 & + ] O L
P $2 /3 ! . /
DOWNLOAD PDF
Interactive behavioral therapy with intellectually disabled

persons with psychiatric disorders: A pragmatic case study
< = McLean DeLone ; 5

'2
' *35
! !. 8
DOWNLOAD PDF
DOWNLOAD PDF
5;
Human-centered sensor-based Bayesian control: Increased

energy efficiency and user satisfaction in commercial lighting
Implications of onshore and offshore business process

outsourcing for firms and customers
Improving systems design and implementation: An examination
of the effect of good requirements definition on end-user
satisfaction
Integrated Aerospace Quality Management System (AQMS)
manual for aerospace industry
, - ./0
-"E
<=
d
\4
& U=& !%2 3 < (

B2 "
'& .
+ G
L +5OP
& '2 4 B 2 G + 5E
t & (AQMS) ' ( & '2 2! < = a3 5 A

a3 5 ';%C
>T@ E
@O
5; + 3
-3
3 ' @ B
6 ? + 5 ;7 \ F2 : -./0
B %& &
G5 V 5
+ +
&
$ + '2 2!
6
$.
&
+
,
$%&'()%%%*) : ! "
L'importance de la satisfaction dans le porcessus de decision

du choix d'un restaurant de type fast-food en contexte
concurrentiel de centre commercial
Making intangibles tangible: Antecedents and consequences
of marketing equity
Male client's perceptions of positive therapeutic alliance
Managing opportunistic and dedicated resources in a bimodal service deployment architecture
Market orientation and the use of Internet as a relationship
marketing tool in service industries
Measuring Hispanic/Latino satisfaction with health services in
Chesterfield County, Virginia
Member perspectives of service quality: An exploratory
investigation of the private club sector of the hospitality
industry
Methods for analysis of passenger trip performance in a
complex networked transportation system
Multi-criteria supply chain inventory models with transportation
costs
Network performance management using application-centric
key performance indicators
Organizational responses to consumer complaints: An
approach to understanding the effectiveness of remedial
accounts
Patient loyalty versus satisfaction: Implications for quality and
marketing strategies
Patron attitudes toward automated checkout: A study of
customer satisfaction at a private university library
Perceptions of service quality and customer satisfaction of Thai
online shopping services
DOWNLOAD PDF
DOWNLOAD PDF
DOWNLOAD PDF
DOWNLOAD PDF
DOWNLOAD PDF
DOWNLOAD PDF
DOWNLOAD PDF
DOWNLOAD PDF
'choix d < , + porcessus 57 dans '2 4 '

T + 'L
contexte en +53 '=3 X5 + !: N B
B 5
g#
/& + concurrentiel
B OL C 5*L
. U# 5? g 5 : +5P" ]5 'E
2
8P
+ 'OK + :
+
" q +
; ;
+ U 'C 3 !. + + , E A % '2 2!
* > !E
+ 2
O
/ B 5%? ' %2
+(
>@2
!E A2 %C
+
. !P > !E
%
C5,E $
DOWNLOAD PDF
DOWNLOAD PDF
, - ./0
!tG<=
T '2 4 / F 0=
M
2 c Chesterfield B
3 " & ;7 \ : > !E ' ( & 5a?

M!2+
5 B P ';%C 6.
F2 + (
3= + - ?N :
N*
N*
N L
%2/
+ - ? 5:
d q +
DOWNLOAD PDF
+5 5
oE .
+ -2
1
+5
N L -O.
!
+(
; !%D
+ - ? '2 2!
: !%%& j , > 2 -.
'(&
DOWNLOAD PDF
" '2 4
DOWNLOAD PDF
!2 E !% 2 > !E
! G:
'2 4 N *
-O.
! &
| G
=L
DOWNLOAD PDF
!
P.
+3
2
: &+5E
L 'O= 1 6
C5,E 6" +
&
B 2 " '2 4 > !E ' ( & q +
2@
,
$%&'()%%%*) : ! "
Recherches cooperatives pour la resolution de problemes

d'optimisation combinatoire
Researching and analyzing the cost benefits of lean
manufacturing within the medical device industry
Restaurant customers' emotional experiences and perceived
switching barriers: A full-service restaurant setting
Satisfaction of student services at Tomball College
Satisfaccion de los clientes con los servicios hospitalarios en el
area de Mayaguez, Puerto Rico
Statistical defect prediction models for software quality
assurance
Structural equation modeling between leisure involvement,
consumer satisfaction, and behavioral loyalty in fitness centers
in Taiwan
Supply chain optimization through production, logistics, and
marketing coordination
Systemic analysis of the critical dimensions of project/program
management that impact test and evaluation outcome
Technical and functional quality: Empirical studies of provider
and customer perceptions of service quality
The dance in contexts: Exploring the complexity of the helping
/ healing process with a focus on client satisfaction
The effects of leader task-oriented behavior on employee
performance
The effect of strong, positive messages on personal
transformation
The effect of customization of customer loyalty programs on
value and loyalty intention
The effect of brief training in motivational interviewing on client
outcomes and trainee skill development
The effects of self-directed teams in an automotive
manufacturing environment
%;\# 5G Recherches
;
% P combinatoire
> / P ';%C +
! 75 %2/ A3 % N :
2/
g *:
-./G
: Y% t l5 A 5 q +
( ?
'B 5
B2 "
< h% N & i2
B 5
DOWNLOAD PDF
DOWNLOAD PDF
DOWNLOAD PDF
Tomball v7 & + 25 " + > !E '2 4

i7 < clientes servicios i7 + Satisfaccion
5-2 5 5G c Mayaguez +
*\% hospitalarios en
DOWNLOAD PDF
DOWNLOAD PDF
/3 8 ' ( &
6%
DOWNLOAD PDF
&/
DOWNLOAD PDF
c > & ! c ! 75 g2
/&
V G '2 2!
>T+ ; !
+ 3 c !%%&
3
4 ?
%P
F = N :
2/
2
4 '=
"
!% + > !E
> ;7 \ : ' ( & + &
%3
> !E ' ( & '. +
!%2 3 +5OP / F & M! t G
:
%
+ o#
" '2 4
DOWNLOAD PDF
L+;
B %& & + - ?
DOWNLOAD PDF
DOWNLOAD PDF
% $ G ! o*
DOWNLOAD PDF
DOWNLOAD PDF
j , '2 4 c '9 3 > #

M +
B 52 + .
/&
+
DOWNLOAD PDF
DOWNLOAD PDF
problemes d' + T
DOWNLOAD PDF
DOWNLOAD PDF
, - ./0
M (
, . 5: + 'OK
!,# 1
; 5
" v2
"
+3
+ /6
+5E ! 75 R :
> d
P G c 5# d
. (
OL ,
+
+ M &
d
+3
+ , 1 5 d
5 &> P
+5E
<
,
$%&'()%%%*) : ! "
The effect of management actions on knowledge transfer

within the aerospace industry
DOWNLOAD PDF
The impact of product positioning strategy, manufacturing

strategy and their co-alignment on firm's performance
DOWNLOAD PDF
+5E ^
The impact of wireless phone technology on users in Nigeria
DOWNLOAD PDF
The impact of TQM and Six Sigma improvement methodologies

on organizational performance
The nexus of service performance and service quality: A study
of the Ghanaian retail banking industry
The relationship between mood, emotional labor, ego
depletion, and customer outcomes over time
The relationship between earned value management metrics
and customer satisfaction
The relationship between a history of trauma and client
satisfaction within a substance abuse treatment sample
The role of learning and development in employer brand
practices
Using the technology acceptance model (TAM) to conduct an
analysis of user perceptions
Within our reach: A study of professional community in schools
and its impact on student achievement
A culture of awareness: Working together to build a successful
outsourcing relationship
Adaptive interaction protocol for multi-agent-based supply
network
A descriptive study for improving communications through the
FBI intranet redesign
Air travel in the U.S.: An investigation of the influence of
perceived risk in service quality
, - ./0
a3 5 ';%C + $ + *
'E c 5,: ' ;#5

'& . + - ?
+B
+ - ? +5OP + 6
DOWNLOAD PDF
'2 2!
& +<
';%C
;7 \ : > !E ' ( & i2
DOWNLOAD PDF
" v2
c i(
DOWNLOAD PDF
" '2 4
5
+ F2 NE + +
N :
DOWNLOAD PDF
DOWNLOAD PDF
g35
2/
] !
DOWNLOAD PDF
DOWNLOAD PDF
=L
'2 2!
%2 +!
5 . + !.
\
+
+(
M+ 2 $*
(8 ) V575%- 1 2HG !
+
F2 'E
+(
&>& +
;7 \ : ] + +
B 5 $ +
- :
M Y% 3
0 B
3 L ;
62!-2
% O N ? !%D 4 ? -O.
'
" '2 4
3 &
DOWNLOAD PDF
+ - ? \
. 3 + E %9
&c L
\
B
5
DOWNLOAD PDF
DOWNLOAD PDF
' +
d
-
V575%-
$. ' ( & r\ ) *
!-
DOWNLOAD PDF
^
<
DOWNLOAD PDF
? d
g2
' ( & + !. q + \E
> O
[5(
* O\ N ; N+5OP
: -2
( C5 ;7 \
j
+ 25 (
> !E
,
$%&'()%%%*) : ! "
A methodological framework for modeling pavement

maintenance costs for projects with performance-based
contracts
An analysis of the impact of information systems on the level of
trust in the construction industry
An exploratory examination of the impact of web functionality
across the customer service life cycle: A multi-criteria
approach
An investigation of the influence of business owner
participation on IT project success, and the role of
performance motivators
A phenomenological examination of African American clients'
perceptions of therapy conducted at a university marriage
and family therapy clinic
Assessing SERVQUAL and the automotive service quality model:
A comparative study
A study of customer satisfaction factors and employee
satisfaction in the hospitality industry
Sustainable but just on the edge: Assessing the sustainability of
the commercial whale-watching industry in the lower Bay of
Fundy, New Brunswick, Canada
Technology- versus relations-intensiveness in pricing capabilitybuilding: A conceptualization and study of performance
effects
The discrete and continuous Berth allocation problem: Models
and algorithms
The effect of a training on client's relationship satisfaction and
awareness of domestic violence
The effect of psychotherapist charisma on client satisfaction
The effects of motivation, past experience, perceived
constraint, and attitude on tourist revisit intention
DOWNLOAD PDF
';%C + + ? r\
DOWNLOAD PDF
" > !E E D
2 -2
+
<=
DOWNLOAD PDF
B P ';%C + B %& & '2 4
+5E > !E ' ( & ) *
';%C
+ & c F2 /
DOWNLOAD PDF
< 2 567
! :
6 E ' 5"E
DOWNLOAD PDF
+1 6
R*3
&v E +
" '2 4
!2 G
N * + V575%85P( : B E
+
5E N: , E N-"
M
SERVQUAL
!2 G
: O7
5 c Fundy
# - intensiveness R
+ - ? > d ;7 \
|2
2/
'E
2
* O\
" '2 4 N 5? ;7 \
5
HM ' # '
DOWNLOAD PDF
d N :
+ - ? d
3"&
; !%D + -2 : M!
DOWNLOAD PDF
DOWNLOAD PDF
5D D
V G
2 *2 3 B 2 " > & +

E %. !2!G
+ + 5 E W + 6" + + !. 8
B
;7 \ :
1
#
& U=& F7 '& " d

motivators + - ? $*
DOWNLOAD PDF
Y%P
!
++
?@
c V G ' *35 B
DOWNLOAD PDF
DOWNLOAD PDF
!P6
; %2/
+ - ?
%O
DOWNLOAD PDF
DOWNLOAD PDF
, - ./0
5G
+1 5
==M
d
" '2 4 + 6 + B
[ d
c '2+ !: q + c .HM
c /6 d
!,#
+ =2 5
,
$%&'()%%%*) : ! "
The impacts of cognitive and affective values on tradeshow

exhibitor's overall satisfaction and future behaviors
The moderating effects of climate strength on the leaderclimate-customer-satisfaction-profitability relationship
The relationship between traits of organizational culture and
job satisfaction within the healthcare setting
The relationship between capacity for change and customer
satisfaction in POD-eBook self-publishing
The relationship between customer satisfaction and conflict
management styles of call center representatives
The relationship of ROI-based justification practices and
structured development methodologies to information systems
technology project outcomes
The role of information technology in quality management
implementation and its impact on organizational performance:
An analysis of United States telecommunications organizations
The value of B2B face-to-face sales interaction in United States,
Canada and Latin America
Three essays on mass customization: Examining impacts of work
design, supply chain uncertainty management, and functional
integration on mass customization
Three studies of service operations and customer experience
design in online services
Toward customer love: Investigating the antecedents and
outcomes of satisfied customers' emotional attachments to
retailers
Transformational leadership and customer satisfaction in the
aerospace industry: An analysis based on the Multifactor
Leadership Questionnaire
Treatment alliance with Native American psychotherapy
clients
DOWNLOAD PDF
DOWNLOAD PDF
tradeshow 3 9
-
R:
DOWNLOAD PDF
& c j@9 +
DOWNLOAD PDF
DOWNLOAD PDF
DOWNLOAD PDF
DOWNLOAD PDF
B M!%2
E %. 1
!%2
+ > !# 5
N2!;
O
Y% 3 > (C
c O
k. '2 4
" '2 4
3 2 'E
1
v2
+ ( ?
k + 2
; '2 2!
FO
5
V G > ?@
%O
5.
<=
%3
ROI O
; 5
> d
+ ;
. (
2@ > !E +
DOWNLOAD PDF
( ?
DOWNLOAD PDF
N :
' 5G
2/
v2
PD
" > !E >

g 5
2 -2
;7 \
:
" g"? 5
B. 3 + E
4 B2 "
: a3 5 ';%C +
" '2 4
O Multifactor
+B
%3 $*
+ - ?
+
PD B2B 1
T -2
: 5O
. ( + 7*
8 9+ c ' ;\# 8!?
'2 2!
5O
+ & c !: >T 2 + 1 3 N ;
c & N:
> d
3
> d
+5
\
'3
O
" ` D +5E
" '2 4
O
] /&
B d ' ( & '2 2!

+ G + > ?@
> O B
!: >T 2 N :
2/ : B
DOWNLOAD PDF
DOWNLOAD PDF
& '2 4
" '2 4 5
DOWNLOAD PDF
DOWNLOAD PDF
, - ./0
5 B2 "
5:
O
%" G ]
B
++:
,
$%&'()%%%*) : ! "
Undoing circumscription: The effect of critical career

counseling ingredients on the expansion of women's career
choices
Using surrogate measures to predict patient satisfaction in the
emergency department
DOWNLOAD PDF
DOWNLOAD PDF
Voice of the customer: Listening through the call center
DOWNLOAD PDF
Activity-based value-chain analysis for United States college

student vacation travelers' hotel room experience
DOWNLOAD PDF
A multidimensional cognitive model of the covariance

structures and theoretically implied partial causal influences of
customer loyalty in the North American gaming industry
An assessment of the effectiveness of quality management
programs in the cable television industry
An empirical test of the minimal cognitive processing theory of
web buyer behavior
An examination of the relationship between experiential
marketing strategy and guests' leisure behavior in Taiwan hotspring hotels
An examination into the nature of satisfaction formation in a
continually delivered business service context
An examination of the relationship between hospice
organizational model, profit status, and family satisfaction
An exploration of quality of life, motivation to change, and
client satisfaction as during-treatment measures of change for
individuals undergoing treatment for substance abuse
An investigation into the role of learning styles in student
satisfaction with on-line learning environments
3 L !% + N -" + 5
B
3 L
DOWNLOAD PDF
Videophone delivered voice therapy: Comparing outcomes to

traditional delivery for adults with Parkinson's disease
% N25:
v2
=2 * : !C B
B5=% & G
/&
2/62
g2
DOWNLOAD PDF
'2 4
DOWNLOAD PDF
)5 B
+
!C
& U=& %
"
" '2 4 c
+ ': + 3
+
k
k
M+ 2
2
B5
^
O
P p + B 52 + B
+ '2 4 N -" '
c +5 ' ;4 c
B 25 " + '2 4
!; !%D E %. !
"
? % 4 #
-2
E %. 1 + G N# !L 2 h
DOWNLOAD PDF
"
1
N :
2/
% O ' 7 ;3
>@ \; B 3 = v7 & + B 25 " + -2
'9 3 > #
DOWNLOAD PDF
<L
+(
i V $
B+ + 15M :
B52/25 N & ';%C + ' ( & '2 2!

!2 E
,:
"
+ N25: Videophone
@ O BT =M /
d ':
5u i 2 5& E
';%C . +
"
+3
DOWNLOAD PDF
DOWNLOAD PDF
% $ G > !#
!: >T 2
N
d : !%%& q@ < =
\
1 =M
:
'2 4
DOWNLOAD PDF
DOWNLOAD PDF
, - ./0
%2 ;
> !E l
* E !
\
+5 E
/ 6 c M! ' ( & j " &
B + 5 + > !# B 5%?
! +5 j ,
FO $* + 5 + > * *:
R:
M+ 2 RE
,
$%&'()%%%*) : ! "
A preliminary examination of religion in the perception of

therapists' helpfulness
A study of customer loyalty and the image of the fine dining
restaurant
A study of customers' perceptions towards informative service
setting items in United States hotel industry
Choosing by selecting or rejecting: The implications of decision
strategy for consumer satisfaction
Client perceptions of multicultural counseling competence
and working alliance: Implications for culturally competent
rehabilitation counseling services
Cognitive strategies to enhance client satisfaction: An analysis
of how expert consultants learn and address client needs
Comparative evaluation of a distance learning "virtual"
program and a traditional on-site program at Potter Park Zoo in
Lansing, MI
Comparing customer loyalty intentions using trust, satisfaction,
and commitment of online MBA students versus traditional MBA
students
Competencies of exceptional teachers at the Northern Alberta
Institute of Technology
Consumer satisfaction with online health information: A
theoretical model and an empirical study
Corporate social responsibility from the corporate perspective:
A Delphi study of selected information technology companies
Corporate transformations and collaborative partnerships in
mission critical facilities: A Delphi study
Customer satisfaction, customer bargaining power, and
financial performance
helpfulness
DOWNLOAD PDF
DOWNLOAD PDF
O2
DOWNLOAD PDF
+ 5 < h%
5E
q + +cU H
25,
X@
"
7 %2 ;
'B 6 +
+3
;7 \
> !E 'O= B 2 " q +

;7 \
N ';%C !: >T 2 + +5 5
M< ,
< ( :+ 2
!%%& j ,
< ( :+:
DOWNLOAD PDF
56D N :
2/
+ +
DOWNLOAD PDF
& 6% 3 !%D
" ' L@C
" q +
" O 5
" > !E r7 C 6% 3
:
" '2 4 $2 /3
E %.
+ O
" ] + ! M + 2 o, B "
"
O # - c Y% = T +
DOWNLOAD PDF
!P;
DOWNLOAD PDF
DOWNLOAD PDF
"
G
h ! F2 : 2@
'& .
DOWNLOAD PDF
:
1 5
=2 *
q G + $L p N: +
'2 4 c + ?
+(
'2 2! B 25 " + N * + 2@
V575%- = 5
DOWNLOAD PDF
DOWNLOAD PDF
5,
B 5
'2 4
DOWNLOAD PDF
DOWNLOAD PDF
, - ./0
O7
> -
7 + - ? c
+ 3 ' =2 *
'2 2! B 25 " +
%
. + 2 %K
. !P > ?@
(7+ g *: : h%
: '2 5
"
B ;
6 =2 .
B M!%%& j , '2 4
;7 \
'& . ?
' 75u= '& .
!.
> ?@
%3
+q "
D > !#
" c
'& . >T5:
(7+ ;7 \
" '2 4
,
$%&'()%%%*) : ! "
Decentralization, participation, and consumer services: A case

study of municipal enterprises in Cuba
DOWNLOAD PDF
Deliberate learning in the frontlines of service organizations
DOWNLOAD PDF
Determining factors for the success of trade show websites
DOWNLOAD PDF
Diseno de un sistema de metricas para la oficina de compras

en el departmento de finanzas del RUM
DOWNLOAD PDF
Dynamic performance measurement with intangible assets

Effects of culture on service quality and customer satisfaction
ratings
Employee involvement teaming in the material review and
corrective action group
Essays on managing distributed software development
Essays on microeconomics and statistical decision making
Estimating third-party examiners' scoring stability on selected
applications to the Texas Award for Performance Excellence
DOWNLOAD PDF
+ 5
> !E
Evaluating e-textbooks in a business curriculum
DOWNLOAD PDF
Examining performance variables in the Zambian food and

beverage industry using the action-profit linkage model
DOWNLOAD PDF
Examining employee satisfaction, customer service and

customer satisfaction in a retail banking organization
DOWNLOAD PDF
PO
'2
RE +
' *35
M+ 2 ! ?
N 5?
T + !% metricas + + Diseno sistema !: N B

+ finanzas + departmento oficina compras en
U2 9 U ?
+5P"
P 2 + + - ? $ % 25G
L@C 8 !#
" '2 4
> !E ' ( &
Y% 3 d
+ teaming B %& & '& "
M +5
DOWNLOAD PDF
DOWNLOAD PDF
DOWNLOAD PDF
B
B"
DOWNLOAD PDF
Etude des antecedents des changements dans la valeur

desiree au niveau des services professionnels in technologies
de l'information et des communications
;7 \ : !%%& j , > !E c '& " c /& 8!?

5& +
+ P.
'& .
DOWNLOAD PDF
DOWNLOAD PDF
, - ./0
/3 8
; 5 A2 5 '2 2!
+ >T *
M < , + + E + , # >T *
+
&
**: 7 d o . !
d
+ - ?
] /6 /2
> Od +
!.
changements g 5 ! + G ! + G 5& * 5 ) ;\#

> !E ! + G niveau @ valeur desiree T dans
i2 G B - > ?@ 'l +
3 + professionnels
> O
& U=& . 5
! .
F2 +
" '2 4
& -
-7
2 H9 + 5
O 2 ++ - ?
k
! 5 G ! ? ( 8 !# ';%C
B2 "
+(
> !E c B %& & '2 4

. 3 + E
!- B
,
$%&'()%%%*) : ! "
Exploring e-customers and the relational effects of satisfaction,

trust and commitment
Extension of the technology acceptance model in electronic
commerce
Factors which influence client satisfaction with the services of
community development corporations
Factors in the successful implementation of Six Sigma in
Canadian manufacturing firms
How can a leader guide our search for the Holy Grail? The
longitudinal relationship between satisfaction and
performance and the impact of leader behaviors
Impact of environmental stewardship on perceived industrial
service quality delivered to the manufacturing sector
Improved techniques for due date quotation in realistic
production environments
Improving capability and reducing cost of the rear knuckle
production process
Incorporating an affective component to a cognitive model of
brand switching barriers
Influencing consumers' preferences: The effects of mental
construal and mode of information processing
Institutional foodservice benchmarking: Survey of
administrators' attitudes and current practices
Inventory models with forecast updates: Multiple delivery
modes and service constraints
+ ? c '2 4
DOWNLOAD PDF
DOWNLOAD PDF
DOWNLOAD PDF
DOWNLOAD PDF
'E
DOWNLOAD PDF
DOWNLOAD PDF
! 75 $
DOWNLOAD PDF
! 75
DOWNLOAD PDF
DOWNLOAD PDF
DOWNLOAD PDF
DOWNLOAD PDF
Investigating consumer judgments within a tourism-based

industry: The case of commercial whitewater rafting
DOWNLOAD PDF
It's a different world: Gender variations in the satisfaction of

African American college students
DOWNLOAD PDF
O= > d
B2 "
-7 >
+ V575%- 1 2HG !
; 5 '& . > !E
'& . + 6
n]!* 8
O
-7
" '2 4
$. /
5 =
3
* !?5
+ dm N 5?
+ &
O F2 B 5
+ - ? '2 4
5# N*
'"6 !% U*? ! 75 !
A 5
8 25;
3 2 +5OP
%2/ $ &
E %. ! F2
' 3
dm N 5?
' *35
1 &
!P;
56D
75
;%C > !E ' ( & q + + '=2 R : > h

R:
DOWNLOAD PDF
, - ./0
d
N25:
1
;#
2 5 +5OP
( ? )/ U &
construal
'7 L > d : B M!%%& j , > :

dm
> ?@ 1 + G
5 . B 2! 1 6
:
foodservice
F:
;3
M!%D N25:
'7 L :
% $G
+5 5 !
i2
'2+ !:
+ 5 :]
B 25 " +
6.+ M ';%C + B M!%%& j , > a#

whitewater rafting
'2 4
=% X5% : '
> ( BP 2
2 -2
2 *2 3
,
$%&'()%%%*) : ! "
Key success factors to employee use of Internet technology

within business-to-business electronic commerce environments
Lean indicators in hospital/healthcare settings and the role of
leadership in the diffusion of performance improvement
strategies
Linking managers' behaviors to employee turnover, customer
satisfaction, and unit-level financial performance
Managing service inventory in the supply chain
Measuring customer pre-purchase satisfaction
Measuring performance in health care: The effect of Joint
Commission International standards on quality performance
Model predictive control strategies for supply chain
management in semiconductor manufacturing
Parental substance abuse and child neglect: Development of
a treatment manual
Perceptions of service failure, service recovery strategies, and
behavioral intentions of hotel guests in Orlando, Florida
Perceptions of service quality, satisfaction and the intent to
return among tourists attending a sporting event
Performance appraisal: A descriptive multiple case study of the
abolishment theory through the lens of intended purposes
Place attachment: An investigation of environments and
outcomes in a service context
Process improvement program management and
performance: The mediating role of strategic project selection
Product development process for one-of-a-kind production
DOWNLOAD PDF
+ ' %2
DOWNLOAD PDF
DOWNLOAD PDF
V575%- B !%
-7 >
$*
, - ./0
/B
& +(
R:
" '2 4 c B %& & 7 1+ M
'2 4
d :
! !2 E
DOWNLOAD PDF
t & ; 5 : q+5& 2!7 ' (9
DOWNLOAD PDF
>
c +5OP
B
DOWNLOAD PDF
DOWNLOAD PDF
DOWNLOAD PDF
DOWNLOAD PDF
g2
> !E %
V G
% $G !
%&
"
M !
+ !
^
! 75
+(
B +
^
> !E c > !E 2
!2 5 3 c ! T
+N B P
q +
3
!,#
'2 4
.
+ !2
+ 5 2!%D ;7 \
!.
+ v2
+
+5
+ '"M
5k7 2 h
NO#
++ - ?
7
DOWNLOAD PDF
DOWNLOAD PDF
+ oE .
"
. !P
'O#
'(&+ - ?
'2 2!
! & N 5?
& U=&
B 2!
3 B+ & F% 7
7 + - ? r\ !L
+ +5 5 '2 2!
> !E 4 ?
B5 = & q "
' *35
& U=&
+ '. !P > h% B
+ - ? +5OP
DOWNLOAD PDF
DOWNLOAD PDF
DOWNLOAD PDF
R:
! 75 X5 -
c > !E ' ( & q +

2 + 5aL B 6.+ M
( C5 : + - ? 2
3 M h +j!
/%7
:
$* :
F2
/M N:
6 =O7+
'2 2! +5OP !%2 3

F2^
5,: ; 5 !%2 3
,
$%&'()%%%*) : ! "
Program and project managers becoming part-time marketers

in Gummesson's relationship marketing networks model:
Framework, implications, and operational strategies
Real-time production scheduling in ERP systems using a
simulation based approach
Relationships among spoken language, interpretation services,
staff attitudes towards training and patient satisfaction
Relationship between primary care physicians' cost profiles and
patient satisfaction in a central Florida employer health plan
Resource allocation in multi-user telecommunication networks
Satisfaction with pharmaceutical care service at a Taipei "AnAdd" community pharmacy
Service quality, customer satisfaction, and customer loyalty in
consumer electronics e-tailers: A structural equation modeling
approach
Such sweet sorrow: The therapeutic relationship upon
termination
Supply chain models with forecast updates, service constraints,
and asymmetric information
The determinants of price tolerance in the casino hotel industry
The early therapeutic relationship with MFT trainees: Race,
gender, confidence and relationship satisfaction
The effects of ASP utilization factors on organizational
performance of customer firms: A longitudinal study
The effects of time limitations in psychotherapy on therapy
outcomes
The effects of information situation and information source on
the perceived benefits of search: An investigation into
physician (i.e. Credence) services
+B 2
'#
c 5D PD : -O.
DOWNLOAD PDF
'2 4
DOWNLOAD PDF
'O#
DOWNLOAD PDF
DOWNLOAD PDF
<=
B -./G 7
' @
|=3
%2/ N 3 G
O
3 &
/&
!2 5 3 +
+ 2
+ \
> !E '2+ !: c % $ G
DOWNLOAD PDF
DOWNLOAD PDF
B!. N2!O V G
\
+ Gummesson
?
^
< (
-O. + A % o ,
+ 'O# > !E '2 4
;
E +
8 57 +
"
+3
" '2 4 c > !E ' ( &
E
7+ ; : tailers -7 3 , -7
!
DOWNLOAD PDF
DOWNLOAD PDF
G B 2!
!
& !%D
"/ B+ & 3 4 -" 02
DOWNLOAD PDF
DOWNLOAD PDF
+ ! 75 /2
;# B
]
O. 1
'O= B %& & 1 6 c =( > !E c
(M B B R
'2 4 1 5
DOWNLOAD PDF
DOWNLOAD PDF
ERP
+(
DOWNLOAD PDF
DOWNLOAD PDF
, - ./0
;7 \ :
" '& .
B
+ v2
&
+ - ?
+B
%D
!
B * > ?@
N :
d5 N 5?
5%2 & N ';%C + ' #

+ ? c ' =% c + ^ : MFT B 5
<9 2 .
7
+O
\ '2 4 i(
+(
N 5? d
75
+B
'2+ !: > d
!. q + A3 % + 5 + > ?@ AO% > ?@ ' ;4 > d

> !E ( O ? %;2) F./G
M!
:5 =
,
$%&'()%%%*) : ! "
The impact of leadership roles in relation to customer retention:

An analysis of the relationship between insurance agency
customers and insurance agency management
The impact of achieving styles and decision styles on
performance of new product development teams
The influence of service quality on customer satisfaction,
attitudinal loyalty, and behavioral future intentions for
participation of fitness centers in South Korea: A structural
equation modeling approach
The influence of behavioral beliefs on satisfied and affectively
committed clients' referral intentions
The linkages among service quality attributes, customer value,
customer satisfaction, and customer loyalty in Indonesian retail
banking settings
The moderating effects of involvement on the relationships
among perceived service quality, customer satisfaction, and
customer citizenship behavior
The re-innovation of Ford Motor Company to a sustainable lean
enterprise
The relationship between faculty use of technology as a
teaching tool and student satisfaction in higher education
The relationship of risk factors to the level of criminal offenses
for persons diagnosed with psychiatric disorders involved in the
criminal justice system
The relationship of service quality to customer satisfaction: An
analysis within industrial business-to-business technical field
service
DOWNLOAD PDF
DOWNLOAD PDF
DOWNLOAD PDF
DOWNLOAD PDF
DOWNLOAD PDF
DOWNLOAD PDF
DOWNLOAD PDF
N :
< + - ?+ 5
DOWNLOAD PDF
The role of logistics service quality in creating customer loyalty
DOWNLOAD PDF
The secrets that we keep: Secret keeping behaviors of clients in

psychotherapy and its effect on treatment satisfaction
DOWNLOAD PDF
:
" b(L
i V '2 2!
+< ,
+
M!%2
FO
!2!
$* d
B2 "
+ FO
d
5,: ; 5
3 1 6
+3 c
" '2 4 + > !E ' ( & [5(
7+ ; : 5%
& + 8 ! U % /& '& "
!%2 !C *
! + -2
E
!P; affectively
'2 4 c
+ E
4 X
'
" 1 c > !E ' ( &

!- > h% / ! +
'2 4 c !. q + > !E ' ( &
R
!
9T !2 G
HM 2
>T@ E
@O + 3
;%C N :
2/
<l
+B2 "
3 !2 *? d
"
M^2 B > O
"
+3
"
. 3
+ '7 E+ N2!; > d
3
" c
"
5
3 !-" + + (
\
7 ? 1 5 + B 25 " + '2 4
+:
"
P.
5 5 + 53 '& .
M+ 2 / B 5%?
DOWNLOAD PDF
DOWNLOAD PDF
2/
, - ./0
r\
\E N 5? \
( & '7 !? 8 h + &
" '2 4
> !E ' ( & O
%3 > !E & U=&
& U=&
+ 3 + 2 + > & ! > !E ' ( & $*

!P6
3
B
: <2 +
+ '2 4
B
6 &
d
,
$%&'()%%%*) : ! "
The story behind the numbers: How and why the appreciative
inquiry summit process transforms organizational cultures
A consumer-based assessment of alliance performance: An
examination of consumer value, satisfaction and postpurchase behavior
A contingency approach to a consumer loyalty model: An
application to the mobile services context
An analysis of wait time satisfaction for capacity management
in a simulated restaurant
An empirical analysis of management of high technology firms
in Peru
A new examination of service loyalty: Identification of the
antecedents and outcomes of an attitudinal loyalty framework
An examination of buyer relationship involvement, value
creation and opportunism in buyer-seller relationships
An integrated framework for evaluation, forecasting and
optimization of performance of construction projects
Apparel mass customization: Viability for Saudi Arabian female
consumers
A program evaluation of the Status Offender Services program
at Xanthos, Inc
Are you in or out? A group-level examination of the effects of
LMX on justice and customer satisfaction
A structural equation model of the senior citizens' purchasing
process in foodservice: Considering the quality of food
nutrition, service and entertainment in foodservice environment
A study of customer satisfaction, return intention, and word-ofmouth endorsement in university dining facilities
A study of developing destination loyalty model
A study of e-banking security perceptions and customer
satisfaction issues
DOWNLOAD PDF
DOWNLOAD PDF
j , 1
DOWNLOAD PDF
DOWNLOAD PDF
B 5
DOWNLOAD PDF
!2 E + O
DOWNLOAD PDF
+ - ?
DOWNLOAD PDF
DOWNLOAD PDF
DOWNLOAD PDF
DOWNLOAD PDF
!%%& j ,
F2 + '2 2! ' 3
DOWNLOAD PDF
DOWNLOAD PDF
D:
: !
5D D
DOWNLOAD PDF
56D
G /6 0
G +T
v2
3
g 5
%P
c Xanthos +
LMX > d
+3
7 L + -2
( > !E
! %& OC '2 4 N :
2/
O.
'& . '2 2!
2
'C 3 1
? B M!%%& j ,
'7 !?
. '"G B +
Y% 3 N2!O ]@
m :+: + - ?
% O !%%& j ,
2
3 !2 E !; '2 4 c !%%&
DOWNLOAD PDF
DOWNLOAD PDF
, - ./0
N :
%. : > !E
+ 2 c \
% $Gc
+3
!2!
1 6
+3
!2 E '7 E+
m
R
!%. 3 c
D 0-2 5D D
E
V G
B = ?)* : . (
> !E 8
m r\
' ;4
+
2/
+5 q .5G
2
M nW E + 2 . 2
" '2 4
+ !2 E !%2 3' !. B ! P.
E
7+ ; !
> !E c 2Hk 2 H9 + 5 ' ( &
5 : foodservice
foodservice R : +
M
+ '2 L B +
V
c '"M !,# c
" '2 4
> 5E
6" +
+ 3 ! ' =# ; 5 L + ;7 \
5 Nl =
-7
!- ' % '. +
;7 \
" '2 4
,
$%&'()%%%*) : ! "
Barriers to treatment in an ethnically diverse sample of women

with serious mental illness
Campus police v. campus security
Child welfare services and child safety outcomes: Can an
empowerment-oriented service approach be an alternative to
a risk-oriented service approach?
Collaboration for organization success: Linking organization
support of collaboration and organization effectiveness
Conjoint analysis: A new approach to satisfaction with mental
health treatment
Consumer satisfaction with apparel: The special case of older
consumers and socks
Consumer satisfaction with primary care provider choice and
associated trust
Cost-effective designs of field service for electronic systems
Creating business opportunity via environmental product
design strategy
Customer satisfaction, behavior intention, attitude, and
knowledge: Focus on the antecedents of relationship share in
the context of customer relationship management (CRM)
Customer satisfaction with cellular network performance: Issues
and analysis
Delighted customers buy again: An investigation into the
impact of consumer knowledge on consumer satisfaction and
delight of flowering potted plants
Design, simulation and real-time implementation of a neural
controller
DINESCAPE, emotions and behavioral intentions in upscale
restaurants
Driving retail store performance: A service profit chain
perspective
DOWNLOAD PDF
!2!.
, - ./0
@O B
X5%
DOWNLOAD PDF
DOWNLOAD PDF
DOWNLOAD PDF
DOWNLOAD PDF
DOWNLOAD PDF
DOWNLOAD PDF
DOWNLOAD PDF
5# 5
+B
i2+ G i2+ G N *
!% 5 < 5
\E i2
+ -2
2 : v2
F2
<=
R:
5,:
 !E q+5&
+ -2
M
n M
B
B+ & F% 7 '2 L : B
' *35
B
" d
'2 4 B + !2! + -2 : Conjoint N :
2/
B ' @
B M!%%& j ,
C E '7 L : q .5G !%%& j , '2 4
5
=
+ ?
7 'O#
!% + l
B M!%%& j , '2 4
DOWNLOAD PDF
DOWNLOAD PDF
i2
^
i2
3 C
B *
-7
& U=& 'C 3 + 2
'=2
g2
: $ + c 1 6 c 3 !,# c
" '2 4
(CRM)
" O '2 2! 5D D + \
DOWNLOAD PDF
N :
DOWNLOAD PDF
$ + d + 5 + > * *: :
+ !2 E B 2 " . O*
5 B ! M NM 5.
+ !%%& j , '2 4 !%%& j ,
DOWNLOAD PDF
O,?
2/
%&
DOWNLOAD PDF
upscale B 5
DOWNLOAD PDF
+5 i2
Nl = : 75
;# B
3 >
F2 : . 3 + E
-O. + - ?
+ G
>
" '2 4
O. c L
=L c DINESCAPE
6. 3 + - ? M!%
M!2+
,
$%&'()%%%*) : ! "
Effect of prosthodontic services on self-rated oral health

outcomes
Effects of computer self efficacy and positive mood in businessto-business service encounters
Eliciting the voice of the client: Influences on client satisfaction
with integrative couples' therapy: A qualitative study
Exploring organizational learning culture, job satisfaction,
motivation to learn, organizational commitment, and internal
service quality in a sport organization
Helping the homeless: Program evaluation of Philadelphia's
supportive housing program
Human factors considerations in quality of service metrics for
healthcare delivery
Information technology and customer relationships
Integration of nurse practitioners into emergency departments:
A mixed methods approach
Internal integrated marketing communications improve staff
performance and increase corporate profit
Managing perceptions through process visibility to improve
online customer outcomes
Modeling and quantifying consumer perception of product
creativity
Multichannel service: Performance and implications for
customer retention
New customizable agile reconfigurable design system
North American M-Commerce adoption. Impact of the
technological environment: A comparative analysis to Western
Europe and Japan
Oklahoma Department of Career and Technology Education
Existing Industry Training program: Economic impact, return on
investment, and customer satisfaction
DOWNLOAD PDF
DOWNLOAD PDF
B ! + B + '. !P v2
U=&
DOWNLOAD PDF
DOWNLOAD PDF
DOWNLOAD PDF
DOWNLOAD PDF
DOWNLOAD PDF
DOWNLOAD PDF
& U=& + 'OK

+W
DOWNLOAD PDF
DOWNLOAD PDF
, - ./0
> d
2 L -=
(7+@ 3
+ N25:
G > !E d
5E g E +5E 5 0 & 2 & d

+ 5E > !E &
" '2 4 :
"
!C W
( & ;7 \ :' D 0-2
> !E ' ( &
Y% 3
!P; c
:
M+ 2
F &
+ " > hL@ N 5?

B + '. !P
" R
> ?@
3
+ -2 5 : i V $
G B -./G
=PD 0-2
1
$2 /3 B %& & + - ? +5OP D 0-2 2
> O
E+
'& . +5
" 2 & +5OP 5h%
!%2 3 !2+ g2
N ? '. +
2@
' #@E 5,:
DOWNLOAD PDF
" b(L
DOWNLOAD PDF
DOWNLOAD PDF
+ +5E
1/ 6 c k. '2 4 c
M+ 2
B
+ E + > !E ' ( &
DOWNLOAD PDF
DOWNLOAD PDF
!%%& j , q + ' &

! G
reconfigurable L
2/
';%C +5 5 1
'2 4 c 2
R:
=7!
: > !E 2
qT D < =
!%D
. ( !2!
d .U25, >
8 7 . -2
GV G
9
=2 * N :
G 1 5
3 3 L
'"M c + , # d : . 5
@&
M
"
,
$%&'()%%%*) : ! "
Optimal packet scheduling in high speed downlink packet

access system
Optimization of interhospital transfer of patients to reduce
emergency department overcrowding
Patient-centered care, work climates, and patient safety: An
exploratory study
Patient satisfaction with nurse practitioner delivered primary
health care services
Performance measurement system: Modeling using regression
and neural networks
Predicting employment outcomes among former vocational
rehabilitation consumers with vision impairment from customer
satisfaction, acceptance of vision loss, degree of functional
vision, primary source of support, and previous work experience
Quality improvement in a small health clinic
Role of return policy in reverse logistics: Issues and optimum
policies
Seeking and engaging in psychotherapy: Investigating the
comparative value of two models
Service quality of online apparel retailers and its impact on
customer satisfaction, customer trust and customer loyalty
Service level commitment in location models with stochastic
demands and congestion
Service convenience scale development and the examination
of its impact on service provider satisfaction
Software production efficiency without size parameters using
DEA
Strategic alliance and loyalty marketing: Do partnerships affect
loyalty customers?
DOWNLOAD PDF
= <=
DOWNLOAD PDF
$ & 5h%
DOWNLOAD PDF
DOWNLOAD PDF
% 2
'O#
DOWNLOAD PDF
+1
'2 4
DOWNLOAD PDF
B*L
DOWNLOAD PDF
DOWNLOAD PDF
DOWNLOAD PDF
. !P > !E l
M
!%
G F./G
+(
:<=
'2 4
2 &
!
O,?
% $G
3 L
+c
O#
FD5& 6 + F2 + ' ( & +5OP

Nl = : ]5-; F = 7 + '"M '
$*
5\
=2 *
:
+B
+ B!. M +
O+
!
'
DOWNLOAD PDF
DOWNLOAD PDF
5\
" B 5 g B M!%%& j , B
+ k . v2
2 % B+ + ' + 1 2HG c
" '2 4
!2+ @ E
&
c O "G C AO% c + & & M!2+
DOWNLOAD PDF
DOWNLOAD PDF
=
+
interhospital *
%P
i V $ !L $ 8 L+
R2 . c +5E 'O#
5:
3 " & ;7 \
& 25
downlink + T '?
-O. B5
DOWNLOAD PDF
, - ./0
( 2@ ) q .5G B M!%. 3 > !E ' ( &

"
+3
" + ? c
"
3+ ,
'2 4
DEA
+3
5E
B
+(
N:
! r\
] *
!
'& " 2 :
+ ; 5 '75P > !E
> !E !% +
G B ! ! 75
+3
+ !P; > !E
P
F2^
/3 8
+:
nB 2 "
,
$%&'()%%%*) : ! "
The conceptualization and integration of marketing and

learning capabilities: Implications for organizational
performance
The effects of sport property relationship marketing on
consumer sponsorship evaluation
The effects of pharmaceutical direct-to-consumer advertising
on physician-patient interaction
The effects of internal marketing on service quality within
collegiate recreational sport: A quantitative approach
The efficacy of psycho-educational groups for mothers in
reunification
The employee satisfaction-performance link: A unit-level
analysis
The impact of organizational culture on the perceived quality
of service delivery
The impact of Web-based product comparison agent on
choice overload in online individual decision-making
The preference update framework for Web and e-commerce
applications
The profitability of service recovery investments: An identity
theory perspective
The relationships between service quality, customer
satisfaction, and repurchase intention in Korean private golf
courses
The relationship of patient satisfaction and financial
performance for a sample of acute care hospitals in the United
States
The relationship between quality-focused human resource
practices and performance outcomes in long-term healthcare
organizations
The relationship between staff burnout and patient satisfaction
in outpatient community mental health
DOWNLOAD PDF
DOWNLOAD PDF
+ - ?
< ( :
M+ 2
'2 L !%%& j ,
DOWNLOAD PDF
DOWNLOAD PDF
: :2 (
6" + 1
N :
DOWNLOAD PDF
DOWNLOAD PDF
2/
+ 3
F
q@
5u
'O#
DOWNLOAD PDF
+ - ? v2
DOWNLOAD PDF
+ 2G
> d
2
d
& + -2
. 5
!. q + ' ( &
M
!%
d
& '2 4
Y% 3 d
=2 * N ?
'25 : > !E +5OP
E+
r\ !L : F% 7 + - ?
repurchase !,# c
85P(
<*= >k O d
'2
M!2+
8 9+
'(&
3 4 + >T5,:
-7 >
+ !%%& j ,
+ i2
> !E l
DOWNLOAD PDF
DOWNLOAD PDF
:7 + B +
DOWNLOAD PDF
DOWNLOAD PDF
'
+O
F./G N ; +
DOWNLOAD PDF
DOWNLOAD PDF
, - ./0
%O d
M < , + 2@
5D D '257
+ &
HM 2
+5
" '2 4 c > !E ' ( &

C5,E S M
7 + - ?
'2 4 \
!: >T 2 + + L
= A %
5 . /&
'(&
>! !% B + '. !P
B
'2 4
B %& &
O
& +
k. M+5
3
B
\
+
\
'. !P
,
$%&'()%%%*) : ! "
Time dependent after-sales field service system planning
DOWNLOAD PDF
Toward a social-cognitive psychology of speech technology:

Affective responses to speech-based e-service
DOWNLOAD PDF
Understanding customer value in the oriented strandboard

industry
War on waste: A study of the application of Six Sigma DMAIC
process improvement methodology
A cross sectional study of retail foodservice employee
satisfaction with job components and retail customer
satisfaction with various foodservice factors in an academic
medical center
A genetic algorithm for non-constrained process and
economic process optimization
A methodology to measure the performance of manufacturing
systems
A model of contextual activities and team performance
DOWNLOAD PDF
DOWNLOAD PDF
DOWNLOAD PDF
Analysis of customer relationship profitability in a car dealership
DOWNLOAD PDF
An exploration of the relationship of attachment style and

working alliance on substance abuse client treatment
satisfaction
Antecedents and consequences of satisfaction with a mass
customized Internet apparel shopping site
| G:
DOWNLOAD PDF
> !E %
3
-
-7
1 3
iG B
E %. c ?
i2
DMAIC 6
$.
%"
(M
5
( ?
" 1
q +
%O
M strandboard ';%C +
4 L $ ^G :
7
+ Y%
!%2 3 +5OP 1
+ E foodservice !% & '2 4

;\* > 5C
;7 \
N 5?
. 3 + E
" '2 4
&
(7m
. 3
F + & -./G /& F2 + S
foodservice
!%2 3
%P
DOWNLOAD PDF
A multi-product, multi-depot periodic distribution problem
An examination of investors' use of nonfinancial measures
/2
DOWNLOAD PDF
DOWNLOAD PDF
DOWNLOAD PDF
An analysis of parental satisfaction with services for their

developmentally disabled child
An empirical examination of the moderators of the service
recovery paradox
<=
, - ./0
+ !: !
! 75
<=
9
+ - ?
< + - ?
% N-" A2 5
+5E M!%2
q+5& N -
"
+5E > !E
> !E i& + G
DOWNLOAD PDF
9 > !#
+(
DOWNLOAD PDF
!2 E '2
+ &+:
M
%
75,: !%D
+5 N :
2/
!G '2 4 N :
2/
5;
B 2!
B HM 2
B5
+(
6 =O7+ FO \
+(
B +
" '2 4
. ( ' %2 +5 '2 4
' 7 ;3
O !%D
DOWNLOAD PDF
DOWNLOAD PDF
- V < 2 567 F2
+,#
j"&
+5
. U# 5? g 5
q .5G
,
$%&'()%%%*) : ! "
A quantitative QFD method taking into account cost and risk

factors
Assessing the service-profit chain: An empirical study in a
Chinese securities firm
A strategy for managing customer satisfaction at the Electricity
Authority of Cyprus
A test of a multilevel model of personnel selection in a
customer service organization
Behavior analysis in child welfare: A preliminary program
evaluation
Beyond service quality and expectation: The critical impact of
emotions and service experience on customer satisfaction
Brief therapy with individuals living with chronic pain
Client evaluation of a mandatory child custody mediation
program
Client satisfaction in a court-ordered treatment program
Client satisfaction, employment status, and treatment
outcome among drug abusers
Communication skills and the veterinarian-client-patient
relationship
Consumer perspective of multicultural competence (CMPC):
Development of a scale
Customer-based antecedents of satisfaction and
dissatisfaction in business-to-business services
Customer satisfaction and loyalty research: A Bayesian network
approach
Customer service and the British Columbia Ministry of
Transportation
Customer relationship marketing and effects of demographics
and technology on customer satisfaction and loyalty in
financial services
DOWNLOAD PDF
DOWNLOAD PDF
\E N 5?
] O#
> !E
" B
!*
DOWNLOAD PDF
>
: q+5& 3
+*
d : h
DOWNLOAD PDF
/ + +
DOWNLOAD PDF
'
O '. +
DOWNLOAD PDF
B+ ; B
DOWNLOAD PDF
DOWNLOAD PDF
DOWNLOAD PDF
DOWNLOAD PDF
DOWNLOAD PDF
^
'=
2/
3 N :
> !E ' ( &

3
" '2 4 + ' !E
@O + 3
5& B +
"
3 & '2 4
+ c k . ' ;4 c
" '2 4
N*
'2 4
24
-O. 1
'2 4
: $ ^G
N L>
3
; 5 : (CMPC) 6% 3 !%D ' L@C B M!%%& j ,

& U=& +
:\ !%D !
" - F./0 + \
U=&
&
> !E
%D +P
q+5& F2
+ + 5 + M+ + B
DOWNLOAD PDF
DOWNLOAD PDF
?(
" '2 4 '2 2!
+ N%
=L
QFD 1
;7 \ :
B
DOWNLOAD PDF
=L %2/
'& . F2 +
DOWNLOAD PDF
DOWNLOAD PDF
, - ./0
%O
+3
P P
! <"D
] * +
" g 5
> !E &
" '2 4
O &$ 2
"
> d
\
7 > !E +
2
+3
> !E
"
"
,
$%&'()%%%*) : ! "
Customer perceptions of satisfaction of solution technology

services
Determinants of school effectiveness and student satisfaction
in colleges and universities
Developing, implementing, and evaluating an educational
tool for patients awaiting care in the emergency department
Developing a performance criteria model for school
foodservice: An application of Analytic Hierarchy Process
(AHP)
E-commerce technology: CRM implementation and its
integration with enterprise systems
Emotional labour, client perceptions and client responses in
leisure services
Evaluation of a university program providing assessment for
learning problems for students
Factors affecting the practices of ISO 9001:2000 quality
management system in Saudi business organizations
Factors affecting the development of engineering consulting
firms
Freedom of choice and perceived control: An investigation of
the relationship between preference for choosing and
DOWNLOAD PDF
NL
. 5
DOWNLOAD PDF
+(
DOWNLOAD PDF
<=
3 > !E
/ F2
i V
B 8 9+
CRM
"
DOWNLOAD PDF
M+ 2 >@-"
DOWNLOAD PDF
+ ' ( & '2 2! < =
DOWNLOAD PDF
!%P
'257
DOWNLOAD PDF
DOWNLOAD PDF
How will I feel about it?: The asymmetric impact of affective

misforecasting on consumer satisfaction
DOWNLOAD PDF
Identifying differences in leadership effectiveness, employee

satisfaction, and customer satisfaction among automotive
dealerships
DOWNLOAD PDF
" '2 4
':
"
'. +
d5 N 5?
6" +
2 c
+ Gc ; 5 L +
$ + > !E h + B
! foodservice
; ! + - ? ; 5
(AHP) !%2 3 U
= N :
> !E +
DOWNLOAD PDF
How does technology use by professional services firms affect

their interactions with clients?
v7 & + B 25 " + '2 4
DOWNLOAD PDF
DOWNLOAD PDF
, - ./0
+ G:
| G
%3 -
-7 >
" 1 6 c
=L &
:2 (
2
l
6" +
2
B 5 $ +
xyyw:yyy /2 + - ?
d5 N 5?
B = ?
P
"
\
3 L > !E
'& . ; 5
: !. q +
'& . R 5
nB 2 "
%&
d5 N 5?
+
" '2 4
3 +(
P N *
56D
d
B *
d : ] =L B + 5 + < 5
56D
!%%& j , '2 4 + d5 misforecasting
+
" '2 4
B %& & '2 4 c
O
d + 2 %. > (
+5E dealerships B
,
$%&'()%%%*) : ! "
Improving customer satisfaction in African American hair care

service industry using total quality management
Le marketing de permission: Etude de cas dans une enterprise
canadienne de telecommunication
Manufacturing process improvement for high-voltage cable
and connector
Measurement invariance of the Mental Health Statistics
Improvement Program Consumer Survey
Mobile crisis services: How effective are they at crisis
stabilization, hospital diversion, client satisfaction and linkage
with mental health treatment and supportive services in the
community
Pregnancy wellness program's collaborative approach to
prenatal care: Initial medical provider and patient satisfaction
Process improvements to reduce the total cycle time of the
Toyota Rapid Field Fix process
Profile of Community Therapy Services Inc. clients receiving
occupational therapy and physiotherapy through the
Winnipeg Regional Health Authority Home Care Program
Property ownership: Non-governmental higher education in
China
Quality management and complaints handling in an electrical
utility
DOWNLOAD PDF
DOWNLOAD PDF
> !E
+(
2 -2
dans une ] 2
DOWNLOAD PDF
N #
+5OP B
DOWNLOAD PDF
! 3 A2
DOWNLOAD PDF
DOWNLOAD PDF
Regret and expectation uncertainty in consumer choice
DOWNLOAD PDF
Relational caring in cardiac rehabilitation: How case

management service affects clients' recovery and risk factor
modification
DOWNLOAD PDF
5& * 5 ) ;\# :
+ 57 2
>
+c + &
HM 2
T V 7 !
'. !P
'O#
: 'O#
525 X5
+5OP
M
c > Od B : + P d5 B 5
'. !P B + O
DOWNLOAD PDF
DOWNLOAD PDF
2 *2 3 5 +
" '2 4 +5OP
N& + ' ( & '2 2! ';%C 'O#
DOWNLOAD PDF
DOWNLOAD PDF
, - ./0
N & 'E
!
2HG
56D : B : N2 5 > !E
" '2 4 c B
j :
;
+ 2 L > !E
+
E DB
@
q " + -2
'2 4
-./G 7 !% +
$ & 5h%
!%2 3 +5OP
' d!
+ '3 2 + '& . B 2 "

+ ?
> !E > , "
'. !P B
*\% Y0 %2 g2
G 52/ 3
C :(C
D + 7?1 5
-2 -7
!%%& j ,
'2 2! > !E + 5
7 + 9 + 3 : F ' -7
B+ ' + + > 2 -. ' ( & '2 2!

+ ' ;\# 8!? h
> =L
56D : O # " O 5 \
+ 'O#
\E N 5? @C +5OP B 2 "
,
$%&'()%%%*) : ! "
Relative fan satisfaction and franchise brand loyalty: A

relationship model of Taiwan professional baseball fans
Safety stock management of multistage supply chains under
production capacity constraints
Satisfaction, quality and value and effects on repurchase and
positive word-of-mouth behavioral intentions for business-tobusiness services
Service delivery in the administrative state: Faith-based
organizations as a client satisfaction alternative
Service recovery and the elusive paradox: An examination of
the effects of magnitude of service failure, service failure
responsiveness, service guarantee and additional recovery
effort on service recovery outcomes
Statistical process control for engineering IT support incident life
cycle
Strategic alliances and innovation in the food industry of
southwestern Ontario
The antecedents of repurchase intention in the automobile
industry
The art of multimedia in education
The current state of project risk management practices among
risk sensitive project management professionals
The development and evaluation of a patient satisfaction
model for health service organizations
The effect of choice and perceived control on customer
satisfaction: The psychology of service recovery
The effectiveness of service recovery and its role in building
long-term relationships with customers in a restaurant setting
The effects of store physical environment on perceived
crowding and shopping behavior
DOWNLOAD PDF
DOWNLOAD PDF
F2 B 5%?
DOWNLOAD PDF
B+ +
gL B !3
3 L i B 52 B !3
L
!%D
'OK repurchase
> !E & U=&
DOWNLOAD PDF
DOWNLOAD PDF
+3
' 3 '2+ !: ':
DOWNLOAD PDF
DOWNLOAD PDF
, - ./0
%2+
8P
B d 1
& U=&
B
O= '2 4
\
!
% 2 '2 2!
! 75
' ( & c '2 4
3 '
(.
+ '7 + + > !E l
" '2 4 2/62
'=-.
M / > d
m : B /2 M i& + G > !E +5OP
+5OP + " 1@ > !E a c | G 8!? i2
c i2
i2
2 v2
'2 L > ?@
%3
!%P
!%2 3 %&
E D d+ L
M!
52
9 5%
2 H9 A2 %C +
F2^
+:
DOWNLOAD PDF
+5E ';%C + repurchase !,# g 5
DOWNLOAD PDF
1 G 1 5 +
!%D %
+ F=2 '2 2!
5 . V G ;3 ' ;4
] =L F=2 '2 2! V G
DOWNLOAD PDF
3 LB
DOWNLOAD PDF
'. !P > !E B
DOWNLOAD PDF
> !E +5OP :
DOWNLOAD PDF
DOWNLOAD PDF
+B2 "
'2 4
" '2 4
+ !. q +
%&
>! !% R
+ 2 + B $*
!2 E <&
3 q + +
; 5
d
%"
> !E +5OP d
< h% B 5
E[ -2/ 3 R :
,
$%&'()%%%*) : ! "
The empowerment of service workers: Conceptualization and

impacts across cultures
The impact of empowerment on customer-contact service
employees' role in the hospitality industry
The impact of customer-related IT investments: A study of
customer satisfaction, shareholder returns, and diffusion
The importance of a configural versus universalistic approach
to understanding the impact of climate on employee attitudes,
service outcomes and financial performance
The iniquity of inequity: Negative effects of giving consumers
more than they deserve
The relationship between emotional intelligence and
leadership practices in non-profit human service organizations
The use of data envelopment analysis in the measurement of
software development team performance: A quality focused
approach
+ Y% 3 > d
DOWNLOAD PDF
DOWNLOAD PDF
;7 \ :
DOWNLOAD PDF
q +
A comparison study of puppet therapy to regular therapy in a

chemical dependency Twelve-Step treatment model
DOWNLOAD PDF
A comparison between parents of students in Catholic

parochial and charter schools regarding customer focus,
customer satisfaction, and factors used to select their children's
schools
DOWNLOAD PDF
" $* +
%3
5
c8P
; 5 < + - ?
O
M
5.
!
!% 5 d
5 B P
HM 2
d
" '2 4
B +
8M +
+B
'
d
7 !?
3,
/ P
( ? 15
\
" > !E ? (
+
+ + ".5G N :
+(
+ -2 /&
' ( & : /3 8
++
+ Bermudian B ! P
v2
256 G < =
!% 5
universalistic N * + configural + -2
7 + - ? > !E v2 c B %& & 1 6
5
DOWNLOAD PDF
DOWNLOAD PDF
" > ?@
!E M &
$ B M!%%& j , B+ + (% > d :
DOWNLOAD PDF
A case study: Views of Bermudian stakeholders in education on

the accountability of an outcomes-based accountability
system
"
DOWNLOAD PDF
DOWNLOAD PDF
85P( :
';%C + > !E B %& &
DOWNLOAD PDF
Using spatial dependence to examine marketing data
, - ./0
2 a3 6 =
!2+
256
U. E F
+ ! 6=
+(
+ !; : ;7 \ + 5
G +1 G 1 5
? B + =2 * c ;7 \
2 . + F2 + <h%
L F 75 & ] ! + B 5 $ + 2!7
=2 *
N 5? c
" '2 4 c
!
" 5,E + 5"%
+5E B ! 3
!
,
$%&'()%%%*) : ! "
A comparison between a telemedicine and traditional

management model of care with nasal continuous positive
airway pressure use among individuals with obstructive sleep
apnea syndrome
A cost-benefit analysis of performance technology on
customer education and communication environment
A multi-ethnic comparison of service quality and satisfaction in
national forest recreation
An analysis of process improvement methodologies used by
United States federal government information systems
programs
An application of the CBM design analysis tool to network
assets
An exploration of the value profit chain for training transfer: A
study of the relationship of workplace transfer climate to
business goals and objectives in one firm
An investigation of the validity of a multivariate career
decision-making model
Antecedents and consequences of consumers' desire to
negotiate
A study of learners' perceived value and satisfaction for implied
effectiveness of online learning systems
'O#
@O + 3 B
DOWNLOAD PDF
DOWNLOAD PDF
, - ./0
% '2 2!
+ 25
G 1 5
N6%
DOWNLOAD PDF
!: >T 2 R 5 !. + (
DOWNLOAD PDF
-O.
!%2 3 +5OP
1 N :
!3 '7 + > ?@
N :
2/
/ CBM
;7 \ : 1 5
*
+5 1
+j!
& U=& j !
*
DOWNLOAD PDF
DOWNLOAD PDF
&H
DOWNLOAD PDF
% 4 "
A study of complaints and recovery for a baking ingredient

manufacturer selling through retail channels
DOWNLOAD PDF
' G !
Attribute-level interactivity, satisfaction, and loyalty in the

online environment
DOWNLOAD PDF
Auditor-client negotiations of financial statement adjustments
DOWNLOAD PDF
Breakthrough approach to continuous process improvement

Challenges experienced by registered nurses when working
with oncology clients
DOWNLOAD PDF
DOWNLOAD PDF
!% P N :
2/ %2/
O R:
" + - ?
5# !%D '2 4 > !E ' ( & =2 *
r2 ( +
2 +
+
-./G !
=2 *
'OK 8 ! "3 + (
%
5E + != %G 8 !%
3
DOWNLOAD PDF
DOWNLOAD PDF
k !%D
& N:
M< ,
B M!%%& j , N2
d
'2 4
+(
5
2/
<=
+(
j"&
\
'& . F2
3 L O?
. U# 5? g 5
q +1
'B 5 B
M+ 2
<=
;7 \
2@
+5 1 3
> ?@
2
> 2 -.
. 3 + E
& g2
2@ R :
+3
'2 4 c N ; r\
7
& 8 6%
> 5C < h%
> &H
!%2 3 = +5OP ' *35

+ !. 'Od B
G R 5 !.
%. B
M^2
" ] =L
+1
$7 D
B2 "
,
$%&'()%%%*) : ! "
Childhood nutrition assistance program: An organizational

analysis
DOWNLOAD PDF
Client satisfaction and goal achievement: From a client's view

at Cambridge Interfaith Family Counselling Centre
DOWNLOAD PDF
Client satisfaction at a university-based community counseling

center
Comparison of a specially trained therapeutic community drug
abuse counseling staff with treatment as usual: Evaluating
longitudinal treatment process in residential and outpatient
facilities
Counterfactual thinking: An underlying mechanism of postconsumption evaluation and consumer satisfaction
Customer satisfaction: An integral component of hospital
strategy
Customer service leadership skills and customer relationship
management
Customer value (CV), overall satisfaction, end-user loyalty and
market performance in detail-intensive industries (DII)
Does affective commitment really matter? Linking employee
commitment with service quality
Do expert systems impact taxpayer behavior?
Effects of ethnicity and consumer-provider ethnic match on
adult client satisfaction with a community mental health center
Enhancing cultural responsiveness to Asian culture and
practices during the initial session of therapy
N :
v2 O & +
"
, - ./0
2/
: j!
F & &+5& B
" /&
DOWNLOAD PDF
+ ( )5 B %& &
+ ;
B +!
: 5 ; 5
2
DOWNLOAD PDF
j ,
iG
B
"
'2 2!
+3
'(&
!%
2P
DOWNLOAD PDF
" '2 4
DOWNLOAD PDF
DOWNLOAD PDF
Examining the relationships within and presence of the service

profit chain in independent community pharmacy
DOWNLOAD PDF
+ +5
+ 7
!2+ 1 5 E =2 *
" B + ! +5
5-= /&
+ 75
2 ! )/ :
> P
" '2 4
& "
5 > !E
& c & '2 4 c (

)
(DII) + "3 > l/ A2 %C +
" 1
+ - ?
& !P; B+ & F% 7 n'
DOWNLOAD PDF
3 & '2 4
: -( Counterfactual
!%%& j , '2 4
2HG
" '2 4
+ 5 E B 2+
"
6" + +
DOWNLOAD PDF
Examining the employee-customer chain in the fitness industry
%O
2G
DOWNLOAD PDF
DOWNLOAD PDF
+ + 2Hk
+
/&
DOWNLOAD PDF
DOWNLOAD PDF
nB M!% + > 7
5#
5.
 !E
3 d
OE
<= 2
!% + l j , ' 5# d
B ' @ /&
7
Y% 3
6% 3 | G +5OP
B + =
8 ! U % ';%C +
" B !%
i2
5aL NE + + R
N* = ;
&
E
,
$%&'()%%%*) : ! "
Exploring relationships among termination status, therapy

outcome and client satisfaction
Factors related to satisfaction with services provided by an
Employee Assistance Program (EAP) in Trinidad
Feminist cognitive behavioural interventions for women
experiencing weight preoccupation and eating disturbed
behaviours
DOWNLOAD PDF
DOWNLOAD PDF
" '2 4
, - ./0
(EAP) F &
!%
Feminist therapy and Asian American women in the United

States: Self-in-relation theory in psychotherapeutic process
DOWNLOAD PDF
+ +5E : !: >T 2 + 2
Hierarchical distributed algorithm for optimization of flows and

prices in logistics distribution networks
DOWNLOAD PDF
Information systems capabilities and indirect relational value:

Sustaining networked organizations
Investigating the efficacy of reflecting teams in a community
mental health setting by observing changes in symptom
distress, self-esteem and client satisfaction
Key patient characteristics influencing customer satisfaction in
community health centers
Lean buffering in production systems: A quantitative approach
Modeling the effect of temperature-induced surface-tension
gradient in coating processes
DOWNLOAD PDF
DOWNLOAD PDF
DOWNLOAD PDF
E ' ;4
& R 5 !. l > !E RO N 5?
RO '2 4
+ ! %2 +
DOWNLOAD PDF
Improving service quality in small communities: The Bahamas as

a model
Information technology, the change process, and customer
service in higher education administrative services
deployment
9!9+
>@E !
E %. = % 3
3 B+ 5E H9
' # B2
%P
! F2 B 5%?
1 5
!. A2 5 < 2 567
> & ! A2 5
: FD5& A 5
+B2 "
" '2 4
2 -2 B
=% 3B +
!
!%2 3 + 2 h
\
> !E c
567 5 & 8 9+
5,:
B ' @ < h% ;
+ i-;%
< "
" '2 4 i( + ? c "2 G ' @? + >
" '2 4
d5
& + -2
: ! 75
DOWNLOAD PDF
DOWNLOAD PDF
$.5G +
?@
B
; 5 <=
A
*
DOWNLOAD PDF
\
-O.
k !%2 3 c > ?@
3
+ > !E 7 ?
:1
. !P /&
!%2 3
=
-O. +
+ > !E ' ( & +5OP
DOWNLOAD PDF
DOWNLOAD PDF
<*=
<=
B! "
> ?@
'(&
'
d
k ! "
! &
M^2
;
+
<=
+ 3
+ $% r\ U . d
=7!
,
$%&'()%%%*) : ! "
Optimisation multicritere des deux premieres phases du

deploiement de la fonction qualite (DFQ/QFD)
Perceived transaction satisfaction with electronic service
encounters: A critical incident analysis of product-related
services and pure services on the Web
Quality constraint approach: A Six Sigma/throughput
approach in manufacturing to achieve company success and
continuous improvement
Relationship marketing: The dyadic bonding experience
between a consumer and a company
Relationships among nursing demographics, nursing unit
characteristics and quality of care in Thailand
Service process Kaizen: Adopting process stabilization methods
to control service work flow and to improve customer service
Service quality, customer satisfaction, and customer behavioral
intentions in higher education
Service fairness: Development and construct validation of a
measure of customers' justice perceptions
DOWNLOAD PDF
2/ : -7 > !E
+ o7 E > !E 5,:
DOWNLOAD PDF
! 75 +
? + -2
DOWNLOAD PDF
'& .
!%%& j ,
DOWNLOAD PDF
' ( & !L > , "
DOWNLOAD PDF
&B2
DOWNLOAD PDF
1 5
DOWNLOAD PDF
'7 !?
DOWNLOAD PDF
Student satisfaction in Thai private vocational schools
DOWNLOAD PDF
DOWNLOAD PDF
%&
+
3 >
M
+ -2
! F2
/ 6 $. : 1 '2+ !: ' ( &

= +5OP '& . ' *35
B!
!
2 +
: \
Gc
& U=&
B 5
; B R
!% 2 + 'O#
" '2 4 c > !E ' ( &

7?
O ? 'E
; 5 : j , > !E
'B2 "
'. +
/&
+
B + NL
+5 E 2 :
C5,E ] !
& U=& +
7 > !E ';%C +
A2
" c
F2 R 5 !. N n!. d5
O
3 L !% 2
>T+ O
+ 5E
; '2 4 q +
5 > !E !E
B2 "
> !E +5OP 5h%
> !E
DOWNLOAD PDF
DOWNLOAD PDF
g# 3 7
deux ! + G multicritere
%P
(QFD / fonction qualite (DFQ T + deploiement
DOWNLOAD PDF
Structural and solution-focused therapy augmented by a

feminist approach: Is it effective with mother-led families?
Supply failure and recovery incidents in business-to-business

exchanges
The dimensions of customer satisfaction in the financial services
industry
The effectiveness of managerial training in a fast food
restaurant chain
, - ./0
2 H9
2 2!
=% 3
+ B 25 " + '2 4
}+ 5L
8!?
" '2 4 + ;
1 5
"
,
$%&'()%%%*) : ! "
The effect of expertise on consumers' satisfaction with the use

of a decision aid
The effects of self-awareness on consumer attributions and
satisfaction
The impact of written treatment plans on the effectiveness of
psychotherapy in a university-based community clinic
The impact of service failure and service recovery on
consumers' satisfaction updating process in the lodging
industry
The implementation and evaluation of an internal customer
service program for a public sector organization
The iron mountain: The effect of just-in-case stockage versus
just-in-time delivery of vehicle repair parts on vehicular
operational readiness during United States Army operations
overseas
The marketing function and consumer satisfaction online
The post-purchase impact of brand image
The relationship between restaurant attribute satisfaction and
return intent in theme restaurants
Firm performance in the e-commerce market: The role of
logistics capabilities and logistics outsourcing
Generation planning for electric power utilities under market
uncertainties: A real options approach
Homecare satisfaction methodological study
Hotel employee perceptions of management practices and
customer satisfaction and their relationship to learning and
performance orientation
How well do the ADA knowledge skills and food service
competencies meet the expectations of potential employers
of food service
+(
DOWNLOAD PDF
, - ./0
B M!%%& j , '2 4 U
DOWNLOAD PDF
+
DOWNLOAD PDF
B M!%%& j , '2 4 U
DOWNLOAD PDF
+B
d + 5
+ + + !,# '
;
M +5E > d
!. .5 B + d
% O 6" + F % &
+ > !E +5OP > !E '=-. d

-= ';%C + !%2 3
E+
B
>T 2
" > !E
+ R*3 N * + stockage + 5 + R*3 d : 5&

? M+
+ 2 a3 * N2
; * N25:
5"& W E + $ > ? + !:
DOWNLOAD PDF
DOWNLOAD PDF
2@
!%%& j , '2 4
8
DOWNLOAD PDF
 P ':
DOWNLOAD PDF
DOWNLOAD PDF
+%
d
F &
7 +
DOWNLOAD PDF
DOWNLOAD PDF
+ o,
M< ,
!%%& j , '2 4
DOWNLOAD PDF
DOWNLOAD PDF
>=
" '2 4
25,
M^2 B 5
'2 4
0 B
+ 2 B >!
iG
\
+ '& . + - ?
- = 7>& !
/2
;# %2/M 1
Homecare '2 4
'2 2!
5 . N !%
+ - ?
M 'P
> !E P L@C H9 + $ +
2 H9 + 5 > !E
5*7 B 2
+ - ?
d !2 E
-7 >
;7 \ 1
O
> P 8
3 &> h
&
'. +
M+ 2 B
5E 56D
B+ & +
,
$%&'()%%%*) : ! "
Improving supplier quality: An approach utilizing prevention

Investigating the antecedents of pre-operative expectations
and their relation to post-operative satisfaction in elective
surgeries
Is customer orientation enough? Personality influences and
critical outcomes
ISO 9002 assessment and certification of a remanufacturing job
shop
Laser cutting machine: Justification of initial costs
Managing service delivery on the Internet: Facilitating
customers' coproduction and citizenship behaviors in service
organizations
Market orientation and business performance: Empirical
evidence from Thailand
Measurement, meaning and consequences of .com
satisfaction
Measuring client satisfaction with outcome following an
inpatient stroke rehabilitation program: Is there a correlation
with functional outcome measures?
DOWNLOAD PDF
DOWNLOAD PDF
" O 5
Measuring e-service quality and its linkage to customer loyalty
DOWNLOAD PDF
+3
Measuring and enhancing the performance of closely-linked

decision making units in supply chains using customer
satisfaction data
Mediating effects of consumer trust, consumer commitment
and customer satisfaction, in buyer-seller relationships: An
investigation of auto service centers in Indonesia
Multinomial logistic regression modeling in vocational
rehabilitation
Patient satisfaction in a changing HMO environment
Patient satisfaction in Alberta: An empirical analysis
DOWNLOAD PDF
DOWNLOAD PDF
6" G 1
!;
+5E \
 !E
B
+ !
!% 2
: AO% ' ( & +5OP
% 5M
7
= 2
n ;
+5E O
+ +5 5 'E
RO
'(&
xyy /2
5 :1
/7 6 +
P.
> !E l '2 2!
3 B2 "
8 & '2 4 .U# 5?
'2 4
3&
! 5. : & U=& + - ?
DOWNLOAD PDF
DOWNLOAD PDF
NO# > h
& 6. 3 F2
DOWNLOAD PDF
+(
' , . d ': n
DOWNLOAD PDF
DOWNLOAD PDF
, - ./0
>@2
%; c
" '2 4
M !
B O 2 : /k > !E -
-7
F2+/ < , + - ? +5OP

" '2 4
++ +(
!
"
!P; !%%& j , c !%%& j , + ? d + 6

+ P=2
5
:R
!%. 3 c !2 E + c
"
/ !
3 L "
B 5 + F = 7 B5
k HMO R : F2 +
N :
2/ : O7 +
!%D
'2 4
'2 4
,
$%&'()%%%*) : ! "
Patient perceptions of nurse practitioner care in ambulatory

care centers
Personal self-disclosure versus didactic supervision: Examining
the impact on counselor training
Pet-facilitated therapy in an outpatient setting
Producing excellence in government: Implementing GPRA
through best resource practices in the National Park Service
Relationship of organizational citizenship behaviors and
customer orientation to service quality and customer
satisfaction
Statistical modeling and design for CMM-type data locating
known two-dimensional geometries
Supporting the mother: A preliminary evaluation of the Central
Hillsborough Healthy Start Doula Program
Technology infusion-enabled value chain flexibility: A learning
and capability-based perspective
Testing the boundaries of the marketing concept: Is market
orientation a determinant of organizational performance in the
nonprofit sector?
The clinical utility of the use of rapid assessment instruments for
general distress and consumer satisfaction in a private
psychotherapy practice
The diffusion of a collaborative CSCW technology to facilitate
knowledge sharing and performance improvement
The effects of image congruence on customer satisfaction and
brand loyalty in the lodging industry
The effects of individual differences and training on paced and
unpaced inspection tasks
DOWNLOAD PDF
'O#
1 5
DOWNLOAD PDF
, - ./0
/&
+ F./G
DOWNLOAD PDF
DOWNLOAD PDF
DOWNLOAD PDF
DOWNLOAD PDF
DOWNLOAD PDF
+(
"
"
+ + X5 - CMM
!. E %. N:
P. 3 \
" '2 4
!
!; + !%
X . <7 Hillsborough /&
7
2 : +
'2 L
Doula
M+ 2 : 1
2HG j \; ! %& ;3
%3 g2 /
M!2+
%O 2 5
DOWNLOAD PDF
5 ?v
DOWNLOAD PDF
!C
' ( & i2
!%%&
DOWNLOAD PDF
q +
+ "3 +5E , .
"
2 G < h% + N P= c B + 'G
D 0-2 :
"
B+ + '257
" '2 4
5 & !
+ G : '7 + + ! 75
> !E
q G +A %
5 . 2 P GPRA g2
DOWNLOAD PDF
DOWNLOAD PDF
G 'O#
: . 5 > h N *
DOWNLOAD PDF
DOWNLOAD PDF
M 'P 2 :
n ?(
A2
C5,E
2
+B
$ + q . N P=
-= ';%C + !
)
+3
S2 8
2
85P(
9$ +B
'=
+ - ?
/
+(
%7
/
N ? + !%%& j , '2 4
q " CSCW V575%- "
+ - ? +5OP
" '2 4
+1 5
+ 25, i
+ 3
> ( d
unpaced
,
$%&'()%%%*) : ! "
The impact of the Pocket Guide to Nutrition on customer

satisfaction and menu selection in the Rush-Presbyterian-St.
Luke's Medical Center Cafeteria
The impact of labor-management partnership councils in the
federal sector: A multiple stakeholder approach
The implementation of enterprise resource planning: An
innovation diffusion approach
The influence of spectator sports facilities on customer
satisfaction and profitability
The influence of service quality on customer satisfaction and
repurchase intentions at fitness clubs in South Korea
The influence of upwardly mobile African American women's
racial identity development on anticipated satisfaction of
counseling services
The influence of technology attributes on customer service
perceptions in a computer-mediated environment
Through the lens of individual personality types: Micro-level
management of organizational diversity
Understanding patient-centered care: The importance of
consumer satisfaction in evaluation research and program
management
Value engineering expert system in suburban highway design
(VEESSHD)
Virtual Personal Shopper: Gateway to customer satisfaction
and intention to buy in online retailing
Web-based customer support interface: Determinants and
indicators
A case study: The impact of the Santa Cruz County
Educational Leadership Consortium Academy on the skill
development and practices of school principals
DOWNLOAD PDF
+ 5%
:
!3
DOWNLOAD PDF
"
DOWNLOAD PDF
+ '2 2!
5 + -2
:B
+ +5
'25
; 5
" '2 4
R : F2 + B 2 "
DOWNLOAD PDF
X5% '2 2! r\
(VEESSHD)
DOWNLOAD PDF
+ !2 E !,#
+ G
M.
=%&
> !E '. +
+ > (C V575%- d
\
50 &
- : + 3 ' , . X5 /%7 2 g2
M /
OE < =
" '2 4
" '2 4 + > !E ' ( & [5(

5%
& +8! U %
6.
oE . N 5? : R
85
d
G-
/2
: 5:
'O#
'2 2!
q +
2
+1
!%P
+:
2@
DOWNLOAD PDF
DOWNLOAD PDF
5L
%
B =
5. '& " d
M!%D B ;(%2[ + -2
+> -
g *: + !%%& j , '2 4 '
DOWNLOAD PDF
2 *2 3 B upwardly
( [5(
" > !E '2 4 % $ G + + ^
2 -2
DOWNLOAD PDF
DOWNLOAD PDF
M &
A %
+ repurchase >
DOWNLOAD PDF
" '2 4 + 2Hk

2 3 & #57 .'% !
-./G /&
DOWNLOAD PDF
DOWNLOAD PDF
, - ./0
O "G
, . !2 E
. 3 + E
"
. 5 B
P.
&
d : + 5
! B 2! + - ? > P ; 5
%O
;7 \
+&
,
$%&'()%%%*) : ! "
A comparison of client satisfaction with the active

management of the birthing process as conducted by
midwives and medical practitioners
A comparison of outcome variables in psychotherapy:
Distance technology versus face-to-face
A comparative study of job satisfaction and customer focus of
Islamic elementary school teachers in Michigan
A descriptive study of a buddy program for people infected
with HIV: Clients' and volunteers' perceptions
A method for the assessment of treatment effectiveness and
client satisfaction in the mental health service arena
Analysis of participant satisfaction with swimming programs at
sport centers in Inchon, Republic of South Korea
Analysis of the Rehabilitation Institute of Southern California
customer satisfaction survey
An assessment of client satisfaction with clinicians and services
provided by the Columbia Area Mental Health Center of South
Carolina
An empirical examination of the antecedents of customer
loyalty in retail banking in Spain
An empirical study of the relationship between user
participation and user satisfaction for expert systems
development in the information technology services industry
An empirical investigation of the relationship between
organizational culture and organizational performance in a
large public sector organization
An examination of a multidimensional model of customer
satisfaction with Internet purchasing
An investigation of technical support issues influencing user
satisfaction
DOWNLOAD PDF
, - ./0
birthing !
B 5%?
DOWNLOAD PDF
DOWNLOAD PDF
B ;
;3 '2 2!
-./G
3:
+B
" '2 4
=2 *
R 5
=2 *
PD N *
,,
+
PD
DOWNLOAD PDF
DOWNLOAD PDF
" /&
+57 + 3
C ? +
" '2 4
/&
DOWNLOAD PDF
+ %.
" '2 4
DOWNLOAD PDF
*\% R 5 !. l
DOWNLOAD PDF
. 3 + E
DOWNLOAD PDF
; 5
DOWNLOAD PDF
5%
& '2 4
> !E > ?@
!2 E ' %2
DOWNLOAD PDF
& '2 4
(7& " O 5 = 5 N :
"
" '2 4
'. !P /&
+3 g 5
Y% 3
%3
;7 \
<=
\
> * *:
7 +$ e / B
F2
" '2 4
d5
2
O &
B5
0
+
& '& "

\
3 ';%C + o,
+ - ?
DOWNLOAD PDF
;7 \
!
B
+
( C5 ;7 \
q +BO + B2 "
+ " d
2
1
'. !P > !E
> !E B -./G
5%
%7 &
!-
=2 *
+ 2!
B M!%%& '& . '2 4 N :

2/
& 5P c Inchon + .
5%
DOWNLOAD PDF
k. '2 4
B6"
O "G
!; !%D !
5
Nl =
,
$%&'()%%%*) : ! "
The Service Profit Chain viewed in an educational domain: Is

there a correlation between faculty commitment and student
satisfaction?
Total quality management: Addressing organizational culture in
a health care institution
Understanding treatment dropout in outpatient mental health
services: An economic framework exploring the relationship
between patient satisfaction and appointment
noncompliance
Understanding the organization of managed service providers:
An analysis of customer satisfaction and contracting in markets
for hosted IT services
Univariate and multivariate statistical process control: A
generalized likelihood ratio approach
Using common factors theory to integrate previous research
and reconceptualize factors contributing to client satisfaction
in university settings
DOWNLOAD PDF
2 : . 5
= 5
DOWNLOAD PDF
% + + ! "
+5 > !E
n !-" + B 25 " + '2 4 !P;
Y% 3
E + G : ' ( & A '2 2!

B + '. !P
: B '. !P > !E 2 G B
- 8!?
'2 4
\
DOWNLOAD PDF
DOWNLOAD PDF
, - ./0
'2 4 N :
> !E
DOWNLOAD PDF
+ -2
DOWNLOAD PDF
R:
+ + N ,: q 'E %.
+ , # 5D D
,
2/ : '2 2! > !E B M!% + l

B
/ > ?@
%3
+++ #
L < ; :
O#
k !%D
!%2 3
%&
q +
"
k 'O=
$ ^G 8 9+ N 5? A2 . 2 h
+(
" '2 4 + d5 N 5? reconceptualize
6" +
Visitors to Guam: Modeling satisfaction, quality and intentions
DOWNLOAD PDF
Advocacy intentions: The relationship of service quality,

satisfaction and personality with a surgical experience
DOWNLOAD PDF
An analysis, instrument development, and structural equation

modeling of customer satisfaction with online travel services
DOWNLOAD PDF
An analysis of the relationship between value congruence and

customer satisfaction in outpatient physical therapy facilities in
Florida and Georgia
DOWNLOAD PDF
+ +
" '2 4 1 U %
\ N :
B = M !2 5 3 + -2/ 3 > -
A national program for the systematic delivery of psychological

services into the health care system of the country of Jamaica
DOWNLOAD PDF
'O#
<=
'
' ( & c '2 4
=7! : 8 5M
' , . '2 4 c > !E ' ( &

'2 4
>T+ ;
!
2@
> !E
B M!%%& !2+
\
: X 3+ '
L
; 5 cN :
3 = > !E
!% 8 h l
-l
5"&
. !P
2/
"
2/
2G
,
$%&'()%%%*) : ! "
An empirical investigation of the impact of strategic sourcing

and e-procurement practices on supply chain performance
A plan-based cognitive orthotic for reminding
A study of service quality: Gap analysis of expectations versus
performance perceptions of junior, senior, and graduate
students
A study of critical factors of customer satisfaction in parcel
delivery service
, - ./0
5. A %
DOWNLOAD PDF
DOWNLOAD PDF
3 2 F2^
> h
DOWNLOAD PDF
DOWNLOAD PDF
E %. orthotic
%O
N * + j -. N :
2/ : > !E ' ( &
;7 \
- >@ ,: B 25 " + c kC !. + - ? '. +
'& G N25: > !E +
" '2 4
DOWNLOAD PDF
Breakdown within supply chain management: An epoxy failure
DOWNLOAD PDF
=&5G '=-. :
Client satisfaction: Constructing an ethnically sensitive scale
DOWNLOAD PDF
] =L
Cognitive-behavioral therapy efficacy via videoconferencing

for social (public speaking) anxiety disorder: Single case design
DOWNLOAD PDF
Cognitive-behavioral therapy in a day school and inpatient

setting for children with psychiatric diagnoses
DOWNLOAD PDF

+> h
;7 \
!%&
+(
\
+ B M!%%&
'2 2!
5# ] * } !L :
+ '=-.
3 & '2 4
252!2 i (%& g2
B + " d
3
E %.
P% + 5 L
+:
\4 @ E ( 5 ? B ) ?
B &+5&
> h%
M !%. 3 1
+5E ' 5E +
DOWNLOAD PDF
DOWNLOAD PDF
+ P%" G 5D D
DOWNLOAD PDF
DOWNLOAD PDF
d
> * *:
+ - ? !2 E -7
+2
A uses and gratifications analysis of consumer satisfaction

correlated to expectations in e-commerce retail shopping
Communicating customer service: Comparing salespersonoriented and customer-oriented selling techniques in the
aggregate equipment industry and their application to
benchmarking
Community, fortitude, satisfaction, and loyalty: Tests of Oliver's
proposed frameworks
Concurrent engineering product or service life cycle and
quality end-user satisfaction effectiveness
Construction material logistics: Project manager level of
satisfaction and facilities layout planning
+
!
-./0
3
E %. B +
o "
=
=2 * : B 2 "
> !E O
+ > / P ';%C + 1 3 M
'= :
+3
'2 4 c
#
"
F:
+ c ?
'
57
2P '(&
M! E D > !E 2 5,: B /
!%P
'2 4
> '2 4 r\ V G 2! :
E +5 >& !
/2
,
$%&'()%%%*) : ! "
Consumer's perceptions of quality, value and satisfaction: A

behavioral consequences view
Customer satisfaction in higher education: Differences in
quantitative and qualitative instructors, psychological type,
student evaluations, and courses taught
Customer satisfaction: A comparison of community college
and Employment Security Commission JobLink Career Centers
in North Carolina
Differences in cohesion, symptom distress, and client
satisfaction in two types of group therapy interventions
Drivers of client satisfaction: A study of financial advisors and
client service techniques
Factors associated with client satisfaction with behavioral
health care services
DOWNLOAD PDF
U# 5? : '2 4
DOWNLOAD PDF
c (&
DOWNLOAD PDF
DOWNLOAD PDF
DOWNLOAD PDF
DOWNLOAD PDF
Faculty perspectives on customer service as provided to the

student-customers of Christian higher education
DOWNLOAD PDF
Feedback seeking in customer service relationships
DOWNLOAD PDF
Improvisation and its impact on performance

Interactivity of Internet-based communications: Impacts on ebusiness consumer decisions
ISO 9000:2000 in the clinical laboratory implementation
planning
Market orientation and customer satisfaction: An empirical
investigation
DOWNLOAD PDF
DOWNLOAD PDF
, - ./0
c'(&
B M!%%& j ,
! "
&B
i2 !
> ( : 7?1 5
+ c 25 " +
JobLink ' % B5 = & 8 !

X5 + +
+
2
'. +
3
" '2 4
X5
v7 & =2 * :
" '2 4
7 . % 7 & + k . /&
<l@? c 8 = + > (
M
+ >@E !
"
7 B "
;7 \ :
" '2 4
B M!%
> !E
F %B + '. !P > !E l
" '2 4 RO N 5?
RO
3
B 2 " B 5%?
B2 "
" '2 4
B2 "
:=
> !E O +
> !E + !-" +
M!2+
7?1 5
B 25 " +
R
+ - ?
< , + !%%& j , > d : ' %2
F
DOWNLOAD PDF
%7
6"2
DOWNLOAD PDF
DOWNLOAD PDF
F &
Measuring the quality of contractors' co-ordination activities

during the construction process
DOWNLOAD PDF
! & '2 4 B M!%

?(
5
> + P%" G
5%P !
O
;
M
/2
;7 \ :
Maximizing donor value: Key satisfaction drivers for major

donors to nonprofit organizations
+>+*
' 7 ;3 6%
%O >
-7 >
+ xyyy:yyy /2
" '2 4
>@2
: !% + 1
9
B
B!
K& !L
! ? B M!%%&
'B -
G'(&
!
'E
,
$%&'()%%%*) : ! "
Measuring Web-based business-to-business support system

success based on user satisfaction
DOWNLOAD PDF
Navigating business-to-business (B2B) marketspaces: An

empirical investigation of seller competence and performance
DOWNLOAD PDF
Online and offline service failure: The role of attribution for

failure in the formation of remedy expectations
Outbound supply chain network design for a large-scale
automotive company
Overall customer satisfaction, trust, and commitment in
customer voluntary performance behaviors with travelers in
lodging services
Perceived disintermediation of the automobile industry via
Internet and consequent changes in consumer behavior and
the marketing mix: A cross-cultural study in Turkey and the
United States
Perceived value of value-added usage of streaming
technology on customer satisfaction in e-commerce
Pricing and resource allocation in communication networks
and supply chains
DOWNLOAD PDF
%O
+ '=-.
+%
'& . F2
DOWNLOAD PDF
+ - ?
DOWNLOAD PDF
DOWNLOAD PDF
& U=&
Quantitative analysis of the expectations and realized benefits

of ISO 9000 certification as reported by companies in Indonesia
DOWNLOAD PDF
DOWNLOAD PDF
DOWNLOAD PDF
& U=&
& '2 4
%O
+ ' *35
+ !;
!
O "G
2@3 i2
8!? 2@
B +> h
M N-.
' + + L 8 ?
+5E e /
" + !P; + ? c & 5

> !E ' 5- N: + B 3 =
g2
;7 \ :
B2
$* :
-O. L
" '2 4
O +
+5E ';%C
!. q + disintermediation
!%%& j ,
3
k
+ ' %2
!: >T 2
& + 6% 3 B
DOWNLOAD PDF
DOWNLOAD PDF
: B2B) marketspaces) & U=&

& U=& +
+ - ? !%. 3 ' L@C
> * *:
DOWNLOAD PDF
Quality disconfirmation as a predictor of satisfaction of patient

care services in a large quarternary health care facility
Relationships of user participation, satisfaction, influence, and

system acceptance in implementing new computer
technology
Residents' perception of foodservice in continuing care
retirement communities
<=
, - ./0
3
O
+(
+ /3 1
F
-7 >
!. q + 1
" '2 4
-O. + A % o ,
HM ' #
'2 4 !%%& % $ G F2 B 5%? ' ( & disconfirmation

. !P
'O# e / /& F2 + B
'O# > !E
quarternary
/2
% 5M
5 A3 % > h
&N :
2/
' !. " % / ! +
'& . B 5%? xyyy
+<=
6 ="
1 2HG c [5( c '2 4 c

& '& " R
5 0 & !2! V575%A 5
+ + foodservice ' B %&
q +
'O#
,
$%&'()%%%*) : ! "
Response of mammography facilities to consumer demands

Satisfaction and intention to re-visit: A re-examination of the
relationship and an analysis of differences between satisfied
returners and satisfied non-returners
Scheduling of jobs on parallel machines using genetic
algorithms
Service quality in the reference services of the Lebanese
American University (LAU) libraries: Gap analysis
Strategic dimensions of corporate image: Corporate ability
and corporate social responsibility as sources of competitive
advantage via differentiation
Strategic marketing for public schools: A study of
implementation by Connecticut superintendents and assistant
superintendents
Testing the relationship between measures of patient
satisfaction and hospital accreditation ratings
The Beavers systems model and the relationship between
family competence and team effectiveness in self-managed
family work teams
The child's perspective on what works in residential treatment:
A solution-focused program study
The customer's path to loyalty: A partial test of the relationships
of prior experience, justice, and customer satisfaction
The development of a survey instrument to measure alumni
perceptions of university student services
DOWNLOAD PDF
!%%& j ,
DOWNLOAD PDF
N :
DOWNLOAD PDF
< 2 567
DOWNLOAD PDF
DOWNLOAD PDF
DOWNLOAD PDF
<
DOWNLOAD PDF
/&
The efficacy of Web-based training versus face-to-face

instruction in learning hate crime identification and scoring in
the criminal justice environment
DOWNLOAD PDF
The impact of employee satisfaction on customer satisfaction

with the sales interaction
DOWNLOAD PDF
3 M5
> -
| G
+ : !2+
+ !,# '2 4
4 returners
> (
4
5
6 + + N9 "
/2
F V
6" + A
> !E + > !E ' ( &
j -. N :
2/ :
&
' 75u= '& . 2 5 : '& . 25, F2^

/2 g2
# '2/ AO% B 5%?
+;
'& .
+ G
;7 \ : 7 + ] !
F2^
2
superintendents > - - & superintendents R 5
+
5
B
'2 4
M !
\ '=
DOWNLOAD PDF
DOWNLOAD PDF
2/
\
returners 9
+(
5E
( T) B %O7 2 -2
DOWNLOAD PDF
DOWNLOAD PDF
, - ./0
"
d
NL
+ 5 E ' L@C
:
5-= B
O
<=
! Beavers
+ 5 E '2 2!
&
< + +5E
+ +B5
D + q+5& ! <"D
;7 \
NO# R
B5
l/ > * " :
"
+3
" '2 4 c '7 !? c
'. + B@ ,: 7 p 3
M !
% h
; 5
6" + 25 " + > !E
PD
PD 1 5 N * +
'7 !? + !
d '2 %
1 3N ;
%O
8
" '2 4
1 5 " d
%. > (
M+ 2 +
'=2 R :
(&
+ B %& & '2 4
,
$%&'()%%%*) : ! "
The information content of nonfinancial measures in

management planning and control
The relationship between social support and quality of life of
adults with intellectual handicaps
The relationship of business process capabilities and internal
service quality to healthcare service quality, patient
satisfaction, and behavioral intentions, and its relationship to
business performance
The relationship between the perceptions of teacher
collaboration and customer satisfaction in charter high schools
The relationship between non-financial and financial
performance measures: An empirical study in retail banking
The role of negotiated order in the implementation of TQM
policies: An implementation model
Why some Chicago parents choose academically focused
public magnet or Catholic high schools instead of
neighborhood public high schools
Youth characteristics associated with behavioural adjustment
in long-term residential care
Adapting the Quality Function Deployment model to health
plan design
Analysis of business travelers' hotel selection and satisfaction
An examination of personal and cultural values between
Turkish and American consumers concerning cross-national
customer satisfaction judgement
An examination of the relationship between employee
behavior and customer satisfaction in quick service restaurants
An extended Bayesian belief network model of multi-agent
systems for supply chain management
An investigation of Bass' model of transformational and
transactional leadership theory in respiratory care
DOWNLOAD PDF
%&
/2
, - ./0
'2 2!
+ 7
@ O BT =M /
DOWNLOAD PDF
DOWNLOAD PDF
'(&
c
9 > !#
M! ' ( &
> ?@
'2 L
\
% [ ' 75 ;
" '2 4
<;
q +
;7 \ : 7
DOWNLOAD PDF
! : ' ( & r\ ) *
DOWNLOAD PDF
% /&
DOWNLOAD PDF
DOWNLOAD PDF
. !P
+
9+ - ?
;
\
. 3 + E
!+ & H 5h% $*
+ G
7
'
,: ! %&
7 +] ! :
+ >!
DOWNLOAD PDF
+ 'O#
5M - . + 2!7
a; D
B
+ F 75 & 2 5 ?
+
3 N2!;
L
'2 4
B 5
& U=& B 3 = N
N :
& B M!%%& j ,
6% 3
, .
> a#
" '2 4 B 6
DOWNLOAD PDF
B 5
'2 2!
'O#
" '2 4
N ?<=
!%D
@ ;
M^2
5-=
+ G ! + - ? ' ( & g O\
DOWNLOAD PDF
DOWNLOAD PDF
\
P
DOWNLOAD PDF
DOWNLOAD PDF
5:
E + > !E ' ( &

& U=& !%2 3 ' # O
3 >
c
'2 4 c > !E . !P
'O#
& U=& + - ? B O
DOWNLOAD PDF
5:
B %& &
+*? !
O
2 h
3
/
']
1
+ 5
2/
m
+ -2
\
A2 i2
-O. 1 =M
!
g *:
=(%
,
$%&'()%%%*) : ! "
Antecendents and consequences of inter-organizational trust:

An examination of bank-small firm relationships
Assessing the effectiveness of the Complainant Respondent
Mediation Program at the Mediation Services of Winnipeg and
at the Community Mediation Centre of Singapore
DOWNLOAD PDF
Behavioral outcomes associated with emotional contagion: A

study of restaurant tipping behavior
DOWNLOAD PDF
Behavioral style as a predictor of hearing aid return for credit
DOWNLOAD PDF
Customer retention of business travelers in the airline industry

Emergency department referrals: Factors influencing physician
referral decisions
Faith matters: The effects of religious orientation and
counseling approach on ratings of counselor effectiveness and
anticipated client satisfaction
Female psychotherapists' views of managed mental health
care
Applications of multidimensional mapping techniques to
DOWNLOAD PDF
3 W B 5
F;
& U=& v2
DOWNLOAD PDF
+5 E
a?
( > !E l
d
E > !E
M< ,
d
DOWNLOAD PDF
DOWNLOAD PDF
RO
3
3 FO
O?
i
3 /-
@O + 3
+ B M!%%& j , '2 4
#
! G
2
(CVM)
" 1
| G + \
d5 N 5? : i V
" + -2
B
'(&A
2
6
v2
M
M 'P
2 G 5 ';%C + & U=& B 3 =
DOWNLOAD PDF
DOWNLOAD PDF
2!
+ 5E !%
DOWNLOAD PDF
!%%& % $ G F2 B 5%?
c 85P( : N ?
DOWNLOAD PDF
&. "
+ Y0 %2
;7 \ : ( ? '2
+ + '. + + 5
DOWNLOAD PDF
U
;
+5 E
6" + B &+5& 8 ]5 # Azusa
" '2 4 > (C 6 =O
;7 \ : ; 5
> ;7 \ /&
'"M
. U# 5? Antecendents
FD5& F '& . R
B ++ ?
> !E
+ 6
5G 6% /& '
DOWNLOAD PDF
Azusa Pacific University Child and Family Development Center:

A correlational study of client characteristics and satisfaction
Collaboration and congruence between family member and

case manager perceptions in the treatment of individuals with
schizophrenia
Consumer satisfaction in travel agent's services: Concept,
evaluation and competitive implications
Customer value measurement (CVM) and its impact on
business results
Customer relationship orientation in response to dissatisfactory
service encounters
m :
DOWNLOAD PDF
, - ./0
"
" b(L
& + 3 + !;
X
F./G
O H
M 'P d : B 2 Nl =
% $G
" '2 4
"
'. !P > !E
*
'B
!; !%D "& "*
$2
F %- +
&
,
$%&'()%%%*) : ! "
Applying Monte Carlo simulation techniques to amusement

park queueing protocols to reduce waiting time and enhance
Attachments to places and activities: The relationship of
psychological constructs to customer satisfaction
Caregiver demography and its correlation to satisfaction with
child protective services using graduate-level social work
interns
Charismatic leadership and its effects on team cognitions,
behaviors, and performance
Client satisfaction with psychotherapy: What are clients really
trying to tell us?
Client satisfaction with therapy: Ethnicity, treatment category,
and other demographics
Client satisfaction: The development of a survey utilizing client
inputs
Clinical treatment and outcome assessment at a university
counseling center
Combining infinite capacity scheduling and finite capacity
scheduling: An experimental investigation of an alternative
scheduling procedure
DOWNLOAD PDF
DOWNLOAD PDF
, - ./0
!% SC :2 ( q G
" '2 4 $2 /3
'2 4
O. 57 & ' 5 1
h B $ &
+(
N- G
: ' 7 ;3
' 5G
"
&
q+5& b3 : > !E '2 4 B O

?
& r\ N ,: 7 p 3 B
DOWNLOAD PDF
DOWNLOAD PDF
+ - ? c
DOWNLOAD PDF
1@ ;# B 2 "
DOWNLOAD PDF
62+
DOWNLOAD PDF
DOWNLOAD PDF
3 c < 'E %.
56D :
6" +
" /&
+ !: ' 3 /2
2/62
Consumer attitude towards branded quick-service foods on

domestic coach class in-flight menus
DOWNLOAD PDF
]@& + A2
Cost, quality and quality assurance in developing country

health systems: The measurement and improvement of child
health care and client satisfaction in Niger, West Africa
DOWNLOAD PDF
Cultural adaptations undertaken by hotels: Perceptions of

Japanese and Korean travelers to the United States
DOWNLOAD PDF
'2 P
/2
%G V B 3 =
q + :8
" '2 4
n! 256
+
" '2 4
3 & '2 4
"
v2
%7 B
' 3 /2
1
c
6"2
H9 > !E q
G';
+(
/2 &
h F2 ; 5 :
O&
;7 \ :
B M!%%& j ,
'O= 1 6
G + 5% E +
: ; 5 L + 5"& ' @ 8 h + ' ( &

+
" '2 4
@ B &+5& 'O#
&
+B
+ *O c ' 5# : B
+(
DOWNLOAD PDF
&
a ' ( & c %2/

+5OP
M !
*2 3
9c
6% 3
M
!: >T 2
,
$%&'()%%%*) : ! "
Determinants of satisfaction with external training providers: An

integration of transaction cost economics and social
exchange theory
Dimensions of customer satisfaction in the homebuilding
industry
Effectiveness of high-priority supplier selection process for
advanced product quality planning implementation on new
model programs at a North American automaker
Effects of temperaments and value systems on customer
interpersonal satisfaction and repurchase intention in dyadic
sales relationships
Enterprise relationship management, operating condition
dynamics, and the relevance of non-financial information for
management decisions
Evaluation of breast cancer early detection program
participants: Follow-up process, utilization rates, barriers to
accessing care, and client satisfaction
Examination of a structural model of empowerment and
patient satisfaction
Explaining relative firm performance in the personal computer
manufacturing industry: A balanced scorecard framework
Factors affecting service quality through client-provider
interactions
Group-level reengineering process
Harbor View House board and care: Are residents satisfied with
services and care?
How much control do managers really have over customer
satisfaction?
Human error analysis for customer service quality: An
ergonomics approach toward service quality improvement
8 9+ : 1 5
DOWNLOAD PDF
DOWNLOAD PDF
DOWNLOAD PDF
DOWNLOAD PDF
+ !2!
DOWNLOAD PDF
DOWNLOAD PDF
DOWNLOAD PDF
DOWNLOAD PDF
DOWNLOAD PDF
E B M!% + l
'2 4
?
7+ O 2 h
7+ O
+ 3
3 " G !%%&
+ /2
" '2 4
> ?@ B+5 5
:
d5 N 5?
%2/ + , #
" '2 4 + ;
T '257
" d
' ( & 5,:
2 -2
+5E .
+ .
8 h temperaments d
2 +1 3R
+ repurchase !,#
c ' ;4 2 25G N ? c O '2 2! !,
'2 2!
M< ,
7
9
N2
% B
'2 4 > !E
DOWNLOAD PDF
DOWNLOAD PDF
homebuilding ';%C +
DOWNLOAD PDF
DOWNLOAD PDF
, - ./0
'2 4
o " + B M!%%& '& .

+A 5 c P _ c!
!% 5
2
6G
"
! F2
: , . 5 0 & ! 75 ';%C + '& . O= + - ? r 45

B 5
5D D
!% + l ! M i2
g2
> !E ' ( &
d5 N 5?
N ;
+!
!%P !%2 3 r\ + M
> !E 4 B %& 2 : 'O#
E 2! 'u $2
M 6%7
n'O#
n!.
.+
+ -2
" '2 4
;# B 2! 8
! . !*D
: > !E ' ( &

"
\E N :
2/ "
> !E ' ( & +5OP 'O=
5 5M
,
$%&'()%%%*) : ! "
Impact of employee service orientation on service quality in

the restaurant business
Introverts' and extraverts' responses to computer and face-toface career counseling techniques
Market orientation: An empirical investigation of the effects of
market orientation on teamwork in the sales area, customer
orientation of the salespeople, and business performance
Measuring student satisfaction with the service processes of
selected student educational support services at Everett
Community College
Methodological issues associated with customer satisfaction
measurement and market segmentation at water-based
recreation areas
On the efficiency of vertical territorial restraints
On the psychological cost of waiting in queues
Optimizing palatability of retail beef
Organizational expertise research methodology for
investigation of customer service performance and
competencies in physician practices
Organizational culture and continuous quality improvement
strategies as interventions for organizational learning in an
American Indian non-profit organization
Patient satisfaction: An analysis of the effects of perceived
waiting-time on the evaluation of outpatient health care
services
Perceptions of selected performance indicators as measures of
institutional quality
Performance measurement, feedback, and reward processes
in research and development work teams: Effects on
perceptions of performance
DOWNLOAD PDF
& U=& + i2
DOWNLOAD PDF
PD
PD
, - ./0
'(&
M 'P d
B 5
| G' extraverts B 2 6 +
3 L
"
1
50 &
> !E !%
DOWNLOAD PDF
+
M &
M 'P > d
& U=& + - ? c B M!%. 3
DOWNLOAD PDF
5 $ +
NL
DOWNLOAD PDF
!% < =*
M !
%O
1 Nl =
:2 ( g %
+5 ? A 5
P +
SC + h
%2/
M '.5M . 3 + E
+ - ?
?(
2
'(&
+
+ '#
> !# B 5%?
&
%P
+
2H07+
$ ^G g *: 1 o,
F./G 5 . + > P
& " 5 > !E
B 5%? ' ( & = +5OP

9 2 -2 B
F2 +
DOWNLOAD PDF
DOWNLOAD PDF
:
$2 M
" c 1 3 *\%
" '2 4
O
4
DOWNLOAD PDF
DOWNLOAD PDF
&
i2
B 25 " + '2 4
M !
v7 & >
+ . 5
O "G > !E
DOWNLOAD PDF
DOWNLOAD PDF
DOWNLOAD PDF
DOWNLOAD PDF
< 1+G
^
M+ 2
q +> d N :
2/ :
. !P
'O# > !E 2 G
!.
+ - ?
oE .
Y% 3
>@E !
!%
'2 4
B
q +
!%2 3 c + 5E c + - ?
M !
+ - ? '. + d + : ; 5 g *:
,
$%&'()%%%*) : ! "
Personal and cultural values as factors in user satisfaction: A

comparative study of users of library services
DOWNLOAD PDF
Predicting parent satisfaction with school psychology

assessment services
DOWNLOAD PDF
%"
Relationships among occupational stereotypes of restaurant

servers, internal service quality, and behavioral intent
DOWNLOAD PDF
'(&cB 5
Service quality: Profitability, learning and variation reduction.

Three longitudinal investigations in the United States domestic
airline industry
Service Quality Assessment Scale: An instrument for evaluating
service quality of health fitness clubs
Serving employees in service organizations: Three competing
models of organizational climate for employee well-being.
Effects on organizational effectiveness
Software project plan tracking intelligent agent
Structural family therapy: A social work practicum
Student expectations and the realities of graduate education:
Preparing students for professional practice
Testing the appropriateness of the gap service-management
model to the human resource development function in
organizations
The antecedents and consequences of customer loyalty: The
roles of customer satisfaction and consumer trust-commitment
The determinants and effects of slot servicescape satisfaction
in a Las Vegas casino
The effects of customer loyalty on profitability
The effectiveness of videophone technology in bringing mental
health services to rural residents
DOWNLOAD PDF
& '2 4
> * *:
> !E
75
.X5% $ &
DOWNLOAD PDF
= A %
: > !E B
d + > d .B+5
&
G 1 5
; 5 A
" '2 4 $* :
DOWNLOAD PDF
DOWNLOAD PDF
'. !P > !E B+
2+
% $G
V G
/3 8
+ +5 E
' ;#
> h
+ B 5 $ +
! '2 2! > !E j -.
"
2
6.
+ B %& & ' !E

5E !% &
&:
25 " +
3 L 2
5%2 & + servicescape >@
!G '2 4
/ : ] * > !E ' ( &

'. !P 8 ! U %
!% .5 N ?
: N ,: 7 p 3 1
, .
;7 \ :
M+ 2 c
+5 : > !E ' ( &
E + 2 G 5 ';%C !: >T 2 +
DOWNLOAD PDF
DOWNLOAD PDF
1
=2 *
3 L
" &B R
3 !,#
E + > !E
DOWNLOAD PDF
DOWNLOAD PDF
DOWNLOAD PDF
!% + i2
5 ' #
DOWNLOAD PDF
+ d5 N 5? B 5%?
6% 3
& > !E B
&
> !E ' ( &
DOWNLOAD PDF
, - ./0
U % '=
B
+3
. U# 5? g 5
!P; + ? !%%& j ,
'2 4 d
!%%& ; N 5?
] M ]T
+5 +
"
+3 > d
+ videophone V575%- d
B %&
,
$%&'()%%%*) : ! "
The effect of market orientation on customer satisfaction and

employee satisfaction on service quality
The effects of ISO 9000 registration efforts on Total Quality
Management practices and business performance
The experience of therapy in traumatized and nontraumatized
clients
The impact over time of the New York State Community Mental
Health Resources Act of 1994 on the reintegration of people
with severe mental disorders into community mental health
services in Dutchess County, New York
The impact of psychoeducation on Korean Americans with
chronic mental illness and their families
The impact of service guarantees on service quality, customer
satisfaction/loyalty and firm performance
The impact of ISO 9000 standards on United States agribusiness
and trade
The influence of dimensions of theoretical orientation on client
satisfaction in time-limited settings
Theoretical foundation for common generic block in assembly
production
The relationship between physician beliefs, attitudes, and
intentions regarding nurse-midwives in the United States
DOWNLOAD PDF
DOWNLOAD PDF
'(&
B %& & '2 4

'2 2!
DOWNLOAD PDF
DOWNLOAD PDF
DOWNLOAD PDF
DOWNLOAD PDF
Understanding customer expectations of community

pharmacy services
DOWNLOAD PDF
Understanding acquaintance and empathy as predictors and

performance as an outcome of self-assessment accuracy in
professional service firms: Test of a model
DOWNLOAD PDF
M 'P
'. !P q 525 '7 2 B

5 + d
@O + 3
;
'"M
+ wxx
P. + B '. !P > !E ;
q 525
& + 2 -2
V 5 ! 75 +
G + 5 !C *
DOWNLOAD PDF
DOWNLOAD PDF
psychoeducation d
B "2 + 5 E
+3 /
" '2 4 c > !E ' ( & + > !E a d
'& . + - ?
M
-2
!: >T 2 + xyyy /2
+ !
d
>
"& >T5,:
B > h% +
" '2 4 + h
M 'P + ; d
+ !:
/
DOWNLOAD PDF
The use of creative problem solving leads to better outcomes

from the customer's perspective as a result of creative solutions
d
> !E
+ 8 'Od xyyy
1@ d /2
& U=& + - ? ' ( &
U
D+ B +
nontraumatized
5 . X5
B5 # A % :
!2!. >T@ E
c Dutchess B
" '2 4
B2 "
DOWNLOAD PDF
DOWNLOAD PDF
, - ./0
"
h \*
5 ? q " q5
1 6 c > + * ? F./G
\
!: >T 2 +
P v2
#@E
;
h 2G
% N-" NL @E
+(
NL
F2 B 5%?
+ > !E
" > h
q +
B 5%? + - ? !%%& % $ G B 5%?

7!
2 %. q +
> !E & 2 '& . + ':C '#+ 2 +5E
F2
! B5 :
3 L
,
$%&'()%%%*) : ! "
Understanding the effectiveness of ProMES: An analysis of

indicators and contingencies
DOWNLOAD PDF
Values-based leadership skills, values, and concepts
DOWNLOAD PDF
WebQual(TM): A Web site quality instrument

A case study of the implementation of the Americans with
Disabilities Act (ADA) as it applies to people who are hard of
hearing or deaf and public places
A comparison of the effectiveness of two models in measuring
customer satisfaction in the tourism industry
A field study of the impact of ISO 9001 on software
development in the United States
An analysis of variables influencing student therapists' and
clients' ratings of session satisfaction
An empirical examination of voice complaint outcomes and
post-resolution repurchase intentions
An engineering management-based investigation of owner
satisfaction, quality and performance variables in health care
facilities construction
A new scheduling approach using combined dispatching
criteria in semiconductor manufacturing systems
An exploratory study of the relationship between leadership
style, formal education, managerial experience and project
manager effectiveness
An exploration of affiliation and control in the client-case
manager relationship in intensive case management
DOWNLOAD PDF
>T L
DOWNLOAD PDF
DOWNLOAD PDF
+ 8 /?
DOWNLOAD PDF
Application of total quality management (TQM) within

information technology organizations as perceived by senior
managers
DOWNLOAD PDF
> P
%O
+ 5 ;7 \
5%. <& & + 3
+ !
+ "
; 5 + xyyw /2
d =2 *
6.+ M
;7 \
HM d
k N :
2/
!2 +
'2 4
!C '2 -. v2
B5
repurchase
' ( & c F7 '2 4

> 'E
% O '2 2! > * *:
!%P
. !P
'O#
++ - ?
%;\#
iG
; U&
G 1 5 c
G '2 2! + 5
+(
O FO
V G '2 2!
"
2! O
!2!
+
/2
! 75
\
"
d
+
e / ] * + + &
$ +
62 G
+ + + O c & 1+ M
%3 B
: 5,: c WebQual
'2
25 " + B 6
'
DOWNLOAD PDF
DOWNLOAD PDF
" '2 4
!: >T 2 + /3 8
"
: ProMES d q +
2/
( + ) B5 # 5 ; 2 -2
N . 5 ? &
5%. 2
';%C +
DOWNLOAD PDF
An integration architecture for large scale Web applications

involving workflow, data exchange, and knowledge bases
'(&
DOWNLOAD PDF
DOWNLOAD PDF
oE . N :
< (
DOWNLOAD PDF
DOWNLOAD PDF
, - ./0
+ -2
<=
3 " & ;7 \
2 2!
c
%& O
D 0-2
5 '2
S"&
^2
;
+ (' ( & r\ ) * ) A ' ( & '2 2! + &

q + !. B 2! R 5 & > ?@
,
$%&'()%%%*) : ! "
Assessing customer satisfaction of campus information

technology departments in a community college setting using
TQM principles
A study of the impact of feedback and follow-up on service
quality in a travel-related company
A triangulated case study of gainsharing and patient
satisfaction in a community hospital
Clients' perceived satisfaction with services received at nurse
practitioner owned and operated primary care clinics
Client satisfaction with transition after a "short hospital stay"
following non-reconstructive breast surgery
Client satisfaction of Medicaid managed care
Clients' internal representations of their therapists: A qualitative
study
Client satisfaction with child custody mediation services: A
comparison of violent and non-violent families
Contractor quality performance (CQP) evaluation model in
pavement projects
Coping among women with unplanned pregnancies who are
planning adoption: A correlational study
Core components of the service climate: Linkages to customer
satisfaction and profitability
Critical incidents in the gaming industry: Perceptions of guests
and employees
Customer orientation and customer satisfaction: A dyadic
analysis of buyer-seller relationships
Customer satisfaction and long-term firm value: The role of
uncertain imitability
Cycle time modeling
F2 + > ?@
' ( & r\ ) *
DOWNLOAD PDF
DOWNLOAD PDF
RO
3$
5C
i2+ G
+(
'& . + > !E ' ( &

+
DOWNLOAD PDF
" '2 4
6" + ;
6 G + 5E
gainsharing
'2 4
G F./G + '3 2 + > !E l

7
'O#
N ?
iG " 5& ' # B
DOWNLOAD PDF
"
'O#
DOWNLOAD PDF
KK
( & ;7 \ : B 6
" '2 4
9 L
3 & '2 4
+5E B 2 "
E + M!%2
DOWNLOAD PDF
+ G
:[
DOWNLOAD PDF
DOWNLOAD PDF
DOWNLOAD PDF
DOWNLOAD PDF
V G +
3 & '2 4
' 5"E
! (CQP) + - ? ' ( & -
/2
L + &
5E
B
6 =O
+5
" '2 4
B %& & B
!2 E - N :
> O
P
2/
;7 \
(
;7 \
iG *
B =G
+ ! -2!
+ 5 E =2 * : > !E q+5& ' aL '

/ ' 5"E 9 /
DOWNLOAD PDF
+ 5
B
R:
B 2 " '2 4 5,
6 + + g;
DOWNLOAD PDF
DOWNLOAD PDF
DOWNLOAD PDF
DOWNLOAD PDF
, - ./0
: > !E 5
q + :
2 +:
';%C +
" '2 4
>!
+ +
B
+ *
;7 \ F2
C /
+
: }+ 5L
!
R
imitability $* : '& . 1
"
!%. 3
" '2 4
o "
! E D
,
$%&'()%%%*) : ! "
Defining "quality" in the staffing industry

Effects of presenting problem and counseling relationship on
client satisfaction with counseling
Experiences of suicidal callers utilizing the Crisis and Information
Center: A qualitative and quantitative program evaluation
Feedback for the organization: Results and constructs for
improving educational systems (forces) from within
Gaining customer compliance in services
Homan Elementary counseling project: A descriptive study
Identifying the contribution of financial and non-financial
measures in value creation: An exploratory empirical analysis of
economic value added and customer satisfaction
Managing the process of customer defection
Measuring change in university counseling center clients
Nonfinancial and financial performance measures: An
empirical analysis of the airline industry
Object-oriented software metrics
Organizational culture change through Public Service
Excellence
Perceived price effects on service repurchase intention:
Toward a disconfirmation model of price, quality, satisfaction,
value, and brand name
Perspectives on needs and satisfaction with mental health
services: Views of providers and consumers
Postal Reorganization Act of 1970: Degree and quality of
compliance
Preservative managing while spiralling downward: The
experiences of nurses who care for women in labour and
delivery in a time of hospital restructuring
DOWNLOAD PDF
DOWNLOAD PDF
DOWNLOAD PDF
"
B : /&
E
2/
';%C +
+(
N-" > d
! M]
2
(&
"
O\ B+
( C5 ;7 \ : V G
"
2!
" +!
" /&
';%C
DOWNLOAD PDF
N :
B2 "
2/
6" + +
7;
! F2 5
8 1
l
DOWNLOAD PDF
5 ? > !E g2
%.
N :
7 9
2 G5
; M .
Y% 3
: repurchase i2
' # !,# q + d
c '2 4 c ' ( & c ' # disconfirmation
M!2+ :
O\ ' ( &
!%2 3 '2 2!
/3 8
DOWNLOAD PDF
: 7 + - ? > !#
DOWNLOAD PDF
DOWNLOAD PDF
&
> !E +
:1 + 2 + 7
9
7 > !# + P%" G > + *

) . 5
< = +5OP
DOWNLOAD PDF
DOWNLOAD PDF
"' ( &" S2 ;
"&+5E
: v2 $2 B
B + (
DOWNLOAD PDF
DOWNLOAD PDF
DOWNLOAD PDF
" '2 4
: > ?@
DOWNLOAD PDF
, - ./0
'. !P > !E
+ : wxQy
'2 4
B M!%%& j ,
B5 # +!
M!2+ +
B M!% +
< h%
=G
: !%2 /3 2 G
& 7 L + ! !P6 + 5 '2 2!
B
+ N25:
& +B
&B
G
'O#
,
$%&'()%%%*) : ! "
Self-certification for improved product quality

Simultaneous estimation of service quality and price in the
property-casualty insurance industry
DOWNLOAD PDF
Social skills training for the traumatic brain injured
DOWNLOAD PDF
The effects of employee-initiated peripheral service failures on

customers' satisfaction with the service organization
The effects of compensation systems and personality on
salespeople's customer orientation
The effects of family-of-origin and personal counseling on selfperceived and supervisor-rated counseling skills
The effect of matching client and case manager on gender
and race on outcomes of case management with the
homeless mentally ill
The effect of client feedback on counselor empathic ability
The effects of the type of service interaction on the relationship
between employee and customer attitudes
The efficacy of an interpersonal/cognitive-behavioral group
psychotherapy program with male inmates
The impact of information technology investment on
productivity improvements in the American railroad industry
between 1986 and 1995
The impact of service employee work satisfaction on customer
satisfaction: Exploring the relationships among patients, nurses,
and physicians
iG /k
DOWNLOAD PDF
B 2 " '2 4
DOWNLOAD PDF
DOWNLOAD PDF
v2
"
1 6
DOWNLOAD PDF
DOWNLOAD PDF
';%C +
+ 2!
%*
"
DOWNLOAD PDF
The process of implementing program evaluation at a medical

facility: A case study
DOWNLOAD PDF
"
+ + ! 5E g O\
B E
!
2 5 +
B %& &
M
) "% +5 E > d
+ q + +5E
"
O
3
" d
G '2 2!
" + 5E
+ > !E X5 N *
E %. / + 3
"
d
+
P +5OP + > ?@
wxx wx{
DOWNLOAD PDF
The perception of quality among users of commune health

centers and users of private providers in northern Viet Nam
"
i% + 5
DOWNLOAD PDF
DOWNLOAD PDF
> P 1 5
& '=-. > d

> !E B
+ ' , . > =E B O
<=
d
+ B M!%. 3
, .
++^
9 + c \ : > !E !%
> P
DOWNLOAD PDF
5,: ' ( & +5OP

% 5M !C +5E
';%C + ' # > !E ' ( & B / +
8 !,
- q@
DOWNLOAD PDF
, - ./0
" '2 4
B5 &
+ 5
& !%
B -./G B
%3
HM 2
-2
& > !E
GcB
'2 4 d
B R
+ . !P /&
B
&B '(& q +
8%2
. + C5,E B M!% + l
B
&
;7 \ : -./G /&
F2 +
!%2 3
,
$%&'()%%%*) : ! "
The relationship between shared employee perceptions,

attitudes, and quality outcomes and customer satisfaction
The role of consumption emotions in the satisfaction response
Treatment effectiveness, client satisfaction, and student
retention for university-based counseling services: An outcome
and evaluation study
Validity of the Global Assessment of Relational Functioning
(GARF) when used by community-based therapists
A comparison between homemaker prepared meals and
traditional home delivered meals on the dietary intake of frail
homebound elders
A correlational study in managed behavioral healthcare:
Assessing the relationship between provider satisfaction and
client satisfaction
A flexible architecture for manufacturing planning software
maintenance
A methodology of joint rapid application development in
workflow automation
A model for measuring effectiveness of building construction
organisations: Owner's perspective
A multi-company examination of business process change
outcomes: A theory building approach
An analysis of the factors influencing demand-side
management activity in the electric utility industry
An empirical analysis of the reasons why guests select and
return to Las Vegas hotel/casino properties
'(&
DOWNLOAD PDF
v2
, - ./0
1 6 c B %& & q " > & +
\
" '2 4
j , '2 4 | G + > =L $*
DOWNLOAD PDF
DOWNLOAD PDF
> !E
25 " + ] O L
;7 \
2
DOWNLOAD PDF
3 B
+ '. !P
" '2 4
!P6
DOWNLOAD PDF
;
A2
DOWNLOAD PDF
:B E
DOWNLOAD PDF
5u
2
O?
%O B 6 +
+ -2
+ + 6 =O
;7 \ F2
!% + l '2 4
\
K& !L
/2
1+ M B5
'E
+ '2 2!
'"M
(DNM) 25G & H !

!2! 5,: ; 5
! 75
2HG j \;
;
/3
" '2 4 B!
DOWNLOAD PDF
DOWNLOAD PDF
" '2 4 c B + " d

:]
6" +
"
E + !. P + E 2 H9
!?
=2 *
B M / S ;4 2 H9 <2V j , 2 H9
!?
N25: homebound
:
DOWNLOAD PDF
DOWNLOAD PDF
R 5 & (GARF) + - ? \
# +( + 5 ;
DOWNLOAD PDF
DOWNLOAD PDF
: !%2 3 v2
' 7 ;3 '
B P
/3 8
"
; 5 N,( 1
M
!
! <"D
m !%D
B E
dm N 5? N :
2/
-2 -7 / ';%C
F7
k '& . & U=&
4*
&'
2T+
N :
2/
5%2 & 5E / ] M ]T N
,
$%&'()%%%*) : ! "
An empirical investigation of the relationship between service

quality and customer satisfaction in the retail sales of
agricultural chemicals
An empirical investigation of the causal linkages in the pilot
criteria of the Malcolm Baldrige National Quality Award in
Health Care
An evolutionary-strategy-based simulation optimization
methodology for multi-objective optimization
An exploration of factors affecting customer satisfaction with
selected history museum stores
A process-based management (PBM) approach to
subcontract corrective action process of the space station
program
A program evaluation of a community-based supported living
program for individuals with developmental disabilities
Assessing client satisfaction with mental health services
provided by a managed care company
A systems view of quality in fitness services: Development of a
model and scales
A tabu search approach for dynamic vehicle routing and
scheduling in LTL environment
Benchmarking the implantation of Total Quality Management
and customer satisfaction in general automotive repair shops in
Iowa
Buyer-salesperson relationships: Customer value created and
delivered by the salesperson and its effect on customer
satisfaction, personal trust, and personal loyalty
Case study on how to improve production
Client satisfaction with services delivered in a mental health
crisis centre during its first year of operation
DOWNLOAD PDF
+ E +
DOWNLOAD PDF
85-7
" '2 4
BOE
!%2 3 ? 3
DOWNLOAD PDF
M!
DOWNLOAD PDF
R 5 !. l
DOWNLOAD PDF
i3
25G
DOWNLOAD PDF
DOWNLOAD PDF
+B :
/2
> * *:
Baldrige
%O
2
5; + 3
" '2 4
2
'2 2! > !E '& .
; 5 : ! " 8 ! U % > !E + ' ( &

2 =
" '2 4
> * *:
. 3
%O ^
c
j! !%D
%P
+ d5 N 5? j " &
!.
|2
'. !P > !E l
<=
5 = + -2
O H P 2 A%
LTL R : + !% B
' ( & '2 2! %2/M T
52 + +5E
+ + N25:
!. + 2
" 1
, .+ ? c
" '2 4
DOWNLOAD PDF
.+5
+ -2 (PBM)
% O !%2 3 '2 2!
2 a3 6 =2
2
L@C > !#
O "G
DOWNLOAD PDF
" '2 4
& ; *
\
"& 2
O.
6. 3
DOWNLOAD PDF
DOWNLOAD PDF
> !E ' ( &
%P 1
5
+ 75 ; ' ? > O
+ '. !P + ' ( &
DOWNLOAD PDF
DOWNLOAD PDF
, - ./0
:R
B d
+ 567
; &
c !%. 3
!2 E
!%. 3 R 5 !.
, .
+3
! 75 +5OP 6 56D + 5
'. !P /&
+ !. l > !E
N ?
+ ;7 \ + 5
" '2 4
+5E
,
$%&'()%%%*) : ! "
Construct validation of the Multicultural Counseling Inventory:

The contribution of client satisfaction
Customer satisfaction, product quality, service quality and
image: Findings in a commodity industry
Design for mass customization by developing product family
architecture
Determinants of repurchase intentions following a dissatisfying
purchase experience in a business-to-business setting
Distribution center performance assessment
Does health delivery system affect quality of health care? A
meta-analysis
Empirical studies of noncompliance to behavioral therapy
Evaluating outcomes: Client satisfaction with primary nursing in
tertiary care
Examining leadership effectiveness in professional service firms:
The impact of personality preferences, leadership disposition,
and involvement practices on client satisfaction
Examining the role of customer value, customer satisfaction,
and perceived switching costs: A model of repurchase
intention for business-to-business services
Examining the association between personal and cultural
values and cross-national customer satisfaction
Group work intervention with adolescents who are harmfully
involved with substances and who are affected by a parent's
substance use
Help-seeking among Black parents: The utilization of
professional and nonprofessional help
Holistic, ecological, and systemic measures of patient-focused
care
How the federal sector can produce results valued by multiple
constituencies
DOWNLOAD PDF
DOWNLOAD PDF
DOWNLOAD PDF
, - ./0
" '2 4 <P : +5 5
"
!2 E
< h%
F2 !; repurchase '
d5 N 5?
& U=&
& U=& + dissatisfying
DOWNLOAD PDF
+ - ?
/7
n . !P
DOWNLOAD PDF
DOWNLOAD PDF
DOWNLOAD PDF
DOWNLOAD PDF
DOWNLOAD PDF
'O#
3 B
DOWNLOAD PDF
DOWNLOAD PDF
O?
PP 3 2 : 25, ' ( & > !E c 5,: ' ( & c

" '2 4
T & ';%C + ;7 \ 2
; 5,: ; 5 L +
+5
. ( L
+5 E
DOWNLOAD PDF
DOWNLOAD PDF
6% 3 !%D
7 ? 7 'O#
d :
'2 4
'(&
+
$ G /&
N25: < =
8!?
' @
> ;7 \
" '2 4 : v2
3 L > !E & 2 '& . + O

" d
+ '7 E+
5 . c O $% c ' , . > :
"
25;
%2/ c
" '2 4 c
" 1 $*
& U=&
& U=&
repurchase !,# ! : q +
> !E
1
6% 3
, .
" '2 4
O
N *
+5
harmfully & B 5 5
+
!G + 5 j ,
+(
3 L
F &
DOWNLOAD PDF
'O#
DOWNLOAD PDF
5L
+(
&
E!
M
d ': & M +
!G B
+U
%
nonprofessional
F = > !# c \ : '=2 c M A
/&
1
v2 ! 5
!3
$
56D
! 75 S
,
$%&'()%%%*) : ! "
Identifying an efficient psychotherapy outcome scale to use

with outpatient mental health populations
Key elements in team performance mesurement systems:
Issues, survey analysis, and results
Leadership relationships and work group effectiveness: A multilevel empirical examination
Locus of control and the service encounter: The impact of
individual differences on perceptions of service quality,
customer satisfaction and consumer complaint behaviour
Modeling gain sharing and quality: A longitudinal quasiexperimental field study
Needs for structure and affiliation: A parsimonious prediction of
satisfaction with career counseling
Nurse practitioners' role satisfaction
Oil consumption measurements of a production engine using
the sulfur-trace method
Organizational support systems for team-based organizations:
Employee collaboration through organizational structures
Organizational responses to customer complaints and their
impact on post-complaint customer behavior: The mediating
effect of perceived justice and satisfaction
Partial hospitalization program as a learning organization:
Geriatric population diagnosed with schizophrenia disorder
considered
Patients' perception of improvement and satisfaction with
service in a brief treatment setting
Perceived performance and disconfirmation of expectations
as measures of customer satisfaction with information services
in the academic library
Perceptual, organizational, and relationship factors in customer
satisfaction
2G
DOWNLOAD PDF
DOWNLOAD PDF
+(
c Nl = : < =
DOWNLOAD PDF
DOWNLOAD PDF
] *
+B
B
+ - ? mesurement <
v2
c
r\ !%D
: d
;7 \
75 : ' ( & U=&
"
'2 4
DOWNLOAD PDF
iG
DOWNLOAD PDF
DOWNLOAD PDF
HM q .
i =E % $ G : 6 =
2+ - + M5M
:]
DOWNLOAD PDF
DOWNLOAD PDF
DOWNLOAD PDF
&
=7!
+(
<
! 75 5 5
B
E
"
d
'2 4
B
F2 B 5%? B
3 M h +
3 /@E
< h%
B 5%?
5& B
+ + ' !E
3 L
G B %& & '2 4 $*
'( j ,
M !
1
DOWNLOAD PDF
DOWNLOAD PDF
d5 2 %.
' @ ';
+ ! & C %?
N :
2/
'. + + + 3
> ( d : > !E + 5E
%& AO%
'2 -. 3 !%%& j ,
" '2 4 c > !E ' ( &
DOWNLOAD PDF
DOWNLOAD PDF
, - ./0
g2
<=
B %& &
O "G
-
B 2 " > 2 -. | G
q + '7 !? \
d : '2 -.
+ B!.
=
@ O B !% 7 ' ;
'2 4
+5OP
=#
: ! M+ 2
B
q +
> h
disconfirmation !. q + + - ?
& + ?@ > !E l
" '2 4
> !#
6" +
" '2 4
+ d5 N 5? O
c & +
,
$%&'()%%%*) : ! "
Pharmacist-client communication: A study of quality and client

satisfaction
Professional and administrative value patterns in medical
group practices
Program evaluation of group treatment of sexually abused
children
Program evaluation of support/therapy group for latency-age
children whose loved ones have HIV/AIDS
Quality and customer satisfaction: A case study in Brazil
Satisfaction and repurchase intentions in the service industry:
The moderating influence of switching barriers
Satisfaction with brief or time-limited therapy in four Texas
community mental health centers
Service recovery's influence on complainant attitudes and
intentions: A perceived justice framework
Structural family therapy with families from diverse
backgrounds with an adolescent involved in the mental health
system
Supplier performance ratings for enhanced effectiveness
Teacher perceptions of Total Quality Management practices in
elementary schools
Territorial variation in loyalty
Texas superintendents' satisfaction with the Field Service Agent
Program
The development of a quality assessment tool to measure
customer satisfaction with nursing care in long-term care
facilities
The effects of Federal Reserve regulations and organizational
socialization on levels of customer satisfaction when
operationalized in small United States credit unions
DOWNLOAD PDF
" '2 4
DOWNLOAD PDF
-./G
DOWNLOAD PDF
3 M
DOWNLOAD PDF
DOWNLOAD PDF
'(&
M > !# + 5
#
;7 \ :
+
+ E
/
N2
567
3 L
2
=%
O "G
2
+5E B /2/? & B &+5&
+ + 5
MB
+
!2 /
" > O
+ 1
+ 5 B &+5&
DOWNLOAD PDF
DOWNLOAD PDF
, - ./0
;7 \ :
" '2 4
'(&
N2!; [5( : > !E ';%C + ' repurchase

A 5
/& ] /6 PD + + !: B
2
5& B +
; B
'2 4
25;
'2 4
'. !P
DOWNLOAD PDF
'7 !? 5D D q + : & . >
1 6 + > !E +5OP [5(
DOWNLOAD PDF
B5 5
%"G
+ +5 E
B ' @ 8h + M +
+5 E
DOWNLOAD PDF
B5M 5M
"
DOWNLOAD PDF
2!
] !
d $2 /3
+ '2 2! 5 . ' ( & N&
DOWNLOAD PDF
DOWNLOAD PDF
DOWNLOAD PDF
DOWNLOAD PDF
+ - ? !%%&
+3
!%2
> !E ! 3
" '2 4
>!
'2 4 r\
O?
< ; '. +
+ %
X5%
] /6 superintendents '2 4
M !
+ 'O#
/&
'(&
+
/
G
; 5
'O#
+
?
!3 > * > d
2+ : c !: >T 2 FD5& &
+
"
operationalized
,
$%&'()%%%*) : ! "
The effects of reminiscence therapy on the elderly client's

satisfaction with nursing care
DOWNLOAD PDF
The impact of marketing and offering "healthy" items on

customers' perceptions of quality and healthfulness of the RushPresbyterian-St. Luke's Medical Center Cafeteria
DOWNLOAD PDF
The impact of feedback and follow-up on customer

satisfaction: A study within a large, international service
organization
The impact of contingent work on service delivery and
The impact of learning environment and gender on client
satisfaction with counseling
The link between salesperson job satisfaction and customer
satisfaction
The managerial control and empowerment paradox: A
competing values approach to effectiveness of small service
organizations
The Massachusetts Community Health Network Area Initiative:
A community/government partnership
The pursuit of managerial entrepreneurship in the public,
private, and nonprofit sector: Does organization matter?
The quality-achieving behavior of work group managers
The relationship between employee perceived service climate
and customer satisfaction
The relationship between faculty-to-faculty collaboration and
customer satisfaction in urban high schools
The relationship between organizational culture and the
practice of program evaluation in human service organizations
The service-oriented citizenship performance of customercontact employees
The STOP program: Skills training for offense prevention
DOWNLOAD PDF
'O#
B !% 7
" '2 4
+> d
G
' ( & B 2 " > & + + 5 + "<7 " l

2
d
3 & #57 .'% !
+ B = G-1
healthfulness
-./G /& 2
c e / ;7 \
+:
" '2 4
6 G + 5E
> !E B
DOWNLOAD PDF
" '2 4
DOWNLOAD PDF
"
> !E l
" '2 4
DOWNLOAD PDF
1
DOWNLOAD PDF
'7 + '& " / ;

?(
+ -2
' # :
7 +$
DOWNLOAD PDF
M B 2!
DOWNLOAD PDF
" '2 4
DOWNLOAD PDF
" '2 4
DOWNLOAD PDF
> !E 5
M+ 2 R :
!% 5 # %
FD5& > !E B
-O. ;
DOWNLOAD PDF
B %& &
DOWNLOAD PDF
6" G
2 2!
"
%&
d
2 2! %2 3 &
6G
nB
& '= 
+ - ?
"
B %& & q +
!-" +
2
'. !P ' 5D
T
+
& d
& !%. 3 '2 4
: -
C5,E c
"
+ i%
" '2 4
DOWNLOAD PDF
DOWNLOAD PDF
, - ./0
a?
O
P. ] ! +
Y% 3
\
= > !E
P. + - ? M i2
> P 1 5 :
S#5
,
$%&'()%%%*) : ! "
The value relevance of non-financial performance variables

and accounting information: The case of the airline industry
Total Quality Management in higher education: A study of
senior administrators' perceptions about Total Quality
Management in institutions of higher education in Ohio
Toward a framework of Total Quality Management (TQM) in
professional sport team organizations: Identification and
validation of TQM constructs, and the development of an
associated measurement instrument
Treatment outcome at a university counseling center
A baccalaureate degree in radiologic health science: A
multiskilled approach
A comparison of parents' perceptions of school policies and
practices in two diverse communities
A comparison of client satisfaction between magnet schools
and nonmagnet schools
A construct validation and reliability estimation of the
Educational Quality Benchmark System
A model of contextual antecedents and exchange outcomes
of customer value: An empirical investigation into the catalog
and Internet shopping context
A model of leadership effectiveness in professional service
firms: Linking transformational leadership, influence tactics, and
role conflict to client satisfaction
An analysis of sport center segmentation in Seoul, Korea
An approach to improving existing measurement frameworks in
software development organizations
An empirical study to test the causal linkages implied in the
Malcolm Baldrige National Quality Award
An examination of the applicability and usefulness of
Geographic Information Systems (GIS) within the garment
DOWNLOAD PDF
DOWNLOAD PDF
DOWNLOAD PDF
! =L > ?@
B
)*
+ - ? 7
nonmagnet ] !
DOWNLOAD PDF
<=
B%
] !
'
" '2 4
#
O? +
=2 *
E
" 1
+ O v2
% g 5 !
5D PD
%2 !2 E
6. 3
B+ & F% 7 :
3 L > !E & 2 '& . + O
" d !
" '2 4
$* ; c [5(
F & c 5:
O
DOWNLOAD PDF
DOWNLOAD PDF
. 5 '(&
M!
DOWNLOAD PDF
DOWNLOAD PDF
k 1 O
2 G 5 ';%C + 5
6" +
" /&
+B +
: F2V5752+ ' @ 85 ? +
+ ]!%P 2 = = 7
+ -2 multiskilled
+ +'
?
! c +
!G '. + =2 *
S
DOWNLOAD PDF
DOWNLOAD PDF
+ ' ( & r\ ) * ) ' ( & '2 2! 5D D F2 5

%
O?
2 %. :
3 L
< .
RO
M ! /
; 5 c
' ( & r\
DOWNLOAD PDF
DOWNLOAD PDF
+ !. B 2! > 5,
;7 \ : 7 ? 1 5 + ' ( & '2 2!
52
+ 7 ? 1 5 > = 5 + ' ( & '2 2! + 5
DOWNLOAD PDF
DOWNLOAD PDF
, - ./0
& c 5u
B
+ +5 5
+ /&
!% < =*
M
N :
2/
5D D +5OP + -2
/3 8 ; 5
Baldrige 85-7 + % 4 ? > O B5
;7 \
'(&
/2
(]
) 2 3 k > ?@
<=
2 & + &
q .5G ';%C +
,
$%&'()%%%*) : ! "
, - ./0
rental industry
An investigation and measurement of the effectiveness of
adding continuous quality improvement problem-solving
teams to the assembly plant floor
An investigation of latitude models of service-encounter
evaluation
A research study on employee satisfaction and customer
satisfaction in Pizza Hut restaurants
A study of the importance of customer satisfaction on students'
intent to remain in a distance education degree program
Behavioral and financial impact of customer satisfaction and
service quality: An empirical assessment in the facilities
management industry
Client-counselor similarity, client perceptions of Employee
Assistance Program (EAP) effectiveness, and client satisfaction
with EAP services
Conceptualizing and measuring servicescape's impact on
service encounter outcomes
Consumer discontinuance decisions for continuously provided
subscription services
Cost and quality considerations in software product
management
Crisis psychiatric and substance abuse services: Evaluation of a
community program in an urban setting
Criteria counselors use to classify terminations as premature or
appropriate
Customer satisfaction with the Executive Veterinary Certificate
Program in Swine Health Management
Customer satisfaction with service encounters involving failure
and recovery: An integrative model of exchange
NL ' ( & +5OP
DOWNLOAD PDF
DOWNLOAD PDF
DOWNLOAD PDF
DOWNLOAD PDF
! 5.
DOWNLOAD PDF
DOWNLOAD PDF
+ B!
DOWNLOAD PDF
DOWNLOAD PDF
DOWNLOAD PDF
" '2 4
B 25 " + !,# +
(EAP) F &
> !E l
5,: '2 2!
)5
<
> * *:
u=
B %& & '2 4
+ $ ^G
" '2 4 '

+ +
1 5
;7 \
" '2 4 d 7
3
> - '2 2! ';%C +
!% &
" q + c ' O. "
3 &
EAP > !E l
" '2 4
" d
+ servicescape
8 !
2 3 k ?
: > !E ' ( &
DOWNLOAD PDF
DOWNLOAD PDF
> !E
O& / GB 5
DOWNLOAD PDF
DOWNLOAD PDF
= B+ /3 " d
M
5 V 5 *O
B : :
Conceptualizing d
> !E + 5E v2
!%%& j , A\#
M< ,
q .
!
/3 8
+'(&
P. < h% + ;
%2/ > hL@
2
> !E + 5 j ,
] + terminations !% *O
B "
+ ( R 54
U % B 5%? 2
'2 2! &5E +
2
-./0 + q !
" '2 4
B + '. !P
: 2
'=-.
+ 5E
5 > !E
" '2 4
D 0-2 !
,
$%&'()%%%*) : ! "
Customer satisfaction: Assessment and management strategies

for the public sector
Customer satisfaction and organizational support for service
providers
Developing a consumer satisfaction scale modelled on the
confirmation/disconfirmation paradigm
Effect of prime vendor on customer satisfaction in Nellis Air
Force Base military dining facilities
Efficacy of group treatment on the quality of life and postrelocation adjustment of adults with mental retardation
Group therapy treatment for bulimia nervosa: A long-term
client satisfaction study
Implementing industrial models of quality improvement in
human service organizations: The health care perspective
Incorporating regret in a multiple reference-point model for
conceptualizing satisfaction and predicting termination in an
exchange relationship
Individual and system determinants of organizational
citizenship behaviors in clinical laboratories
Influences of power upon supply chain relationships: An
analysis of the automotive industry
Integration of capacitated lotsizing, scheduling and control
decisions
Intercollegiate athletic members' perceptions of managing
employee diversity
JIT in the hospital industry: An empirical study of the influences
of JIT characteristics on consumer satisfaction and costs
, - ./0
DOWNLOAD PDF
DOWNLOAD PDF
> !E B M!% + l
DOWNLOAD PDF
DOWNLOAD PDF
'2 2!
+ ! '2 4 ] *
Nellis 2 5
< h% B - N*
DOWNLOAD PDF
" '2 4 >!
DOWNLOAD PDF
DOWNLOAD PDF
> !E
< ,
DOWNLOAD PDF
!%
DOWNLOAD PDF
JIT
" '2 4
5E
!
2/
/2
& X5% '2 2! ' .

M^2
" '2 4
+ '=
h
!%. 3
d
62 G > -
;%C
!
B + '. !P :
+ G
=
A
\* !%D ! +
"G U &
7+ O \
+
E % $ G '2 4
%&
'2 L
+ !%%& j , ; 5 L +
disconfirmation
+ ' ( & +5OP

! <"D 'O#
+5E ';%C N :
DOWNLOAD PDF
" '2 4
5 ?
M! ' ( & M + B + d
% [ M! U*? BT =M /
+ + : 5E G 2 P . B + B + M
;7 \
6"2
$ % :
iG
conceptualizing
DOWNLOAD PDF
DOWNLOAD PDF
567 / ! 2
DOWNLOAD PDF
P.
!%%&
R
; 8h
+ 3
%7
> !# > d
c lotsizing capacitated 8 9+
M
S
[5(
%2/
P 7&
a? '. +
;7 \ : B
';%C + JIT
B M!%%& j , '2 4 U +

Industrial Engineering

Enviado por

Dados do documento

Direitos autorais

Formatos disponíveis

Compartilhar este documento

Compartilhar ou incorporar documento

Opções de compartilhamento

Você considera este documento útil?

Este conteúdo é inapropriado?

Direitos autorais:

Formatos disponíveis

Industrial Engineering

Enviado por

Direitos autorais:

Formatos disponíveis

,

Evaluation and selection of supply chain initiatives: A model

' ( & +5OP

Reliability function deployment in conceptual product

A decision-making model for the selection of capital projects

Towards spatial queries over phenomena in sensor networks

Achieving privacy and integrity of data aggregation in wireless

An intelligent modular tool for minimally invasive surgery

-O. + \E $ & A % '2 2!

Supporting time-critical event processing in grids and clouds

Components of an improved design process for micro-electromechanical systems

Business-oriented software process improvement based on

Conception d'un alesoir acetabulaire a diametre variable

Control and optimization of track coverage in underwater

+ ' ( & '2 2!

CMMI CMM + !%2 3 +5OP

Design issues in the next generation wavelength division

-O. + > ?@ ':C '#+ +5

= V5753 5 p5 S2 ; : ; 5 85P( 8 3 ' G >T5,:

' ;\# 8!? ': '& " 8 h !%%&

Selection criteria for Internet-based market information

B + > ?@ < = ' %2

O "G + (QOS) > !E ' ( &

(QFD) ' ( & + - ? *

A manual of standard operating procedures for a clinical

calidad en servicios T medir !% Modelo

O "G ' ( &

Using quality function deployment to achieve a market

' ( & + ? N # " G!%D c " G!%D

Design of overlay networks for Internet multicast

Web design using a quality function deployment methodology

Adapting the Quality Function Deployment model to health

!; !%D "& "*

Quality Function Deployment techniques for prioritizing inquiries

Retrieval of informal information from design: A thesaurus

Supporting design for remanufacture through a waste-stream

Video transcoder architectures for networked multimedia

A survey of Web-based community information systems

A theory of product design process measurement

Computed rotational angiography: Use of C-arm-mounted XRII

Converting the assembly of arthroscopic forceps from silver

Predictive mobility management for wireless mobile networks

QFD: Linking a weapon system with its customers

(DNM) 25G & H !

An investigation into best practice usage of quality function

Measurement of information quality on lodging Websites: An

The marketing concept and quality function deployment: An

The role of the Einstein Library of Nova Southeastern University in

A comparative study of multi-attribute decision-making

(QFD) ' ( & + - ? *

Evaluating safety for the design of a robotic workcell using

+ ' ( & > ?@

;# B+ & ;3 : RendezView + G+5E 6 +

Design and analysis of interactive video-on-demand systems

%2/ > hL@

Management of quality-related costs in manufacturing systems

Exhalation valve design for home mechanical ventilator

V G + ' ;\# 8!? F=2 '2 2!

Creating a customer-driven quality organization: Linking quality

Managing risk and uncertainty on research and development

Hybrid performance quantification model using state space

'& . + - '2 + ' 7 ;3 %O

! (' ( & r\ ) * ) ' ( & '2 2!

c ' 1 =M ' ( & + - ?