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1 Overview........................................................................................................................................................... Options for downloading the BlackBerry Enterprise Server Resource Kit........................................................ BlackBerry Enterprise Server User Administration Tool................................................................................... BlackBerry Analysis, Monitoring, and Troubleshooting Tools.......................................................................... Available BlackBerry Analysis, Monitoring, and Troubleshooting Tools........................................................... 2 Requirements................................................................................................................................................... System requirements: BlackBerry Enterprise Server User Administration Tool............................................... System requirements: BlackBerry Analysis, Monitoring, and Troubleshooting Tools...................................... System requirements: BlackBerry Application Reporting Tool......................................................................... System requirements: BlackBerry Domain Administration History Reporting Tool......................................... System requirements: BlackBerry Message Receipt Confirmation Tool.......................................................... System requirements: BlackBerry Domain Search........................................................................................... System requirements: BlackBerry System Log Monitoring and Reporting Tool............................................... System requirements: Log analysis tools.......................................................................................................... System requirements: BlackBerry Enterprise Server Log Monitoring Tool...................................................... 3 Installing a BlackBerry Enterprise Server Resource Kit tool.............................................................................. Installation files................................................................................................................................................. Configuring the BlackBerry Enterprise Server User Administration Tool and the BlackBerry Analysis, Monitoring, and Troubleshooting Tools to use UAC-compliant file paths....................................................... Install the BlackBerry Enterprise Server User Administration Tool.................................................................. Verify that the BlackBerry Enterprise Server User Administration Tool was installed correctly...................... Install the BlackBerry Analysis, Monitoring, and Troubleshooting Tools......................................................... Install BlackBerry Domain Search..................................................................................................................... Configure BlackBerry Domain Search........................................................................................................ Configure single sign-on authentication for BlackBerry Domain Search................................................... 4 Upgrading from a previous version of a BlackBerry Enterprise Server Resource Kit tool................................ Upgrading from a previous version of the BlackBerry Enterprise Server User Administration Tool................ Upgrading from a previous version of the BlackBerry Analysis, Monitoring, and Troubleshooting Tools....... 5 Troubleshooting................................................................................................................................................ The BlackBerry Domain Search setup application does not complete successfully......................................... Check the status of the BlackBerry Enterprise Server User Administration Tool............................................. When I check the status of the BlackBerry Enterprise Server User Administration Tool I receive an "Error while initializing the logs" error message....................................................................................... Removing a BlackBerry Enterprise Server Resource Kit tool............................................................................ 3 3 3 4 4 6 6 7 7 8 8 9 10 11 12 13 13 14 14 15 15 15 16 18 19 19 19 20 20 20 21 21
Remove the BlackBerry Enterprise Server User Administration Tool........................................................ Remove the BlackBerry Analysis, Monitoring, and Troubleshooting Tools............................................... Remove BlackBerry Domain Search........................................................................................................... 6 Glossary............................................................................................................................................................ 7 Provide feedback.............................................................................................................................................. 8 Legal notice.......................................................................................................................................................
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Installation Guide
Overview
Overview
The BlackBerry Enterprise Server Resource Kit contains the following tool packages: BlackBerry Enterprise Server User Administration Tool BlackBerry Analysis, Monitoring, and Troubleshooting Tools BlackBerry Enterprise Transporter
The BlackBerry Enterprise Server Resource Kit is a collection of tools that can help you extend your ability to manage and monitor the BlackBerry Enterprise Solution. You can download the BlackBerry Enterprise Server Resource Kit from www.blackberry.com/support/downloads.
Installation Guide
Installation Guide
Description This web application permits you to search for user accounts across more than one BlackBerry Domain. You can search for administrator accounts and user accounts using various criteria, including user name, user ID, IT policy, PIN, email address, BlackBerry Enterprise Server instance, and group name. The search results provide basic information for the accounts that match the search criteria that you specify. You can click the display name for a user account to view detailed information for the user account.
Installation Guide
Requirements
Requirements
Running the BlackBerry Enterprise Server User Administration Tool from a remote computer
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Installation Guide
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Item
Requirement 2. On the computer that hosts the BlackBerry Enterprise Server, copy the BESProfile.exe file located at <drive>:\Program Files\Research In Motion \BlackBerry Enterprise Server to the computer that you want to host the BlackBerry Message Receipt Confirmation Tool. On the computer that you want to host the tool, open a command prompt window and type cd <drive>:\\<file_path> to navigate to the folder that contains the BESProfile.exe file. In the command prompt window, type the following command: besprofile.exe -s -p <profile_name>. Follow the instructions on the screen to create a MAPI profile.
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4. 5.
browser
Installation Guide
Requirement Installing BlackBerry Domain Search on a computer that hosts a BlackBerry Administration Service does not cause a port conflict. By default, BlackBerry Domain Search listens on port 80 and the BlackBerry Administration Service listens on port 443. The administrator account that you use to log in to BlackBerry Domain Search must have the Junior Helpdesk administrative role or an administrative role with less restrictive permissions than the default Junior Helpdesk role. If your organization's environment includes BlackBerry Enterprise Server instances that are earlier that BlackBerry Enterprise Server 5.0 SP2, to search for user accounts by BlackBerry Enterprise Server instance, administrator accounts require the View an instance permission. You can access BlackBerry Domain Search from the BlackBerry Browser. BlackBerry Enterprise Server 5.0 or later for Microsoft Exchange BlackBerry Enterprise Server 5.0 or later for IBM Lotus Domino BlackBerry Enterprise Server Express 5.0 SP2 or later Any of the following environments: BlackBerry Enterprise Server for Novell GroupWise Any version of the BlackBerry Enterprise Server that is earlier than version 5.0
unsupported environments
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Item
Requirement Perform the following actions: 1. 2. In the advanced TCP/IP settings for the network connection that the tool uses, select Use this connection's DNS suffix in DNS registration.
At the command prompt, using an account with administrator permissions, type ipconfig /registerdns and press ENTER. BESSysLog.exe and BESSysLogConfig.exe must be the same version and must be installed in the same folder on the same computer. You must set the logging level for the log files for the BlackBerry Dispatcher and the BlackBerry Messaging Agent to a minimum level of 3.
BlackBerry Enterprise Server BlackBerry Enterprise Server log files version compatibility
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BlackBerry Application Reporting Tool BlackBerry Domain Administration History Reporting Tool BlackBerry IT Policy Import and Export Tool BlackBerry Message Receipt Confirmation Tool BlackBerry System Log Monitoring and Reporting Tool BlackBerry System Requirements Tool BlackBerry Domain Search
All All All All All All Microsoft Exchange and IBM Lotus Domino BlackBerry Enterprise Server Express
Log analysis tools BlackBerry Delayed Notifications Monitoring Tool BlackBerry Enterprise Server Log Monitoring Tool BlackBerry Historical Statistics Tool BlackBerry MAPI and CDO Error Monitoring Tool BlackBerry MDS Services Data Monitoring Tool BlackBerry Message Flow Reporting Tool BlackBerry Message Pending Delivery Tool BlackBerry Thread Analyzer Tool BlackBerry Usage Monitoring Tool BlackBerry User Activity Reporting Tool
brk-amt<version>.msi brk-amt<version>.msi brk-amt<version>.msi brk-amt<version>.msi brk-amt<version>.msi brk-amt<version>.msi brk-amt<version>.msi brk-amt<version>.msi brk-amt<version>.msi brk-amt<version>.msi
Microsoft Exchange only All All Microsoft Exchange only All All All All All Microsoft Exchange only
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Installation Guide
Configuring the BlackBerry Enterprise Server User Administration Tool and the BlackBerry Analysis, Monitoring, and Troubleshooting Tools to use UAC-compliant file paths
Configuring the BlackBerry Enterprise Server User Administration Tool and the BlackBerry Analysis, Monitoring, and Troubleshooting Tools to use UACcompliant file paths
If you install the BlackBerry Enterprise Server User Administration Tool or any of the BlackBerry Analysis, Monitoring, and Troubleshooting Tools that use a command-line interface, when you run the setup application you can specify whether you want the tool to use a UAC-compliant file path for configuration files, input files, output files, and log files. The setup application creates a subfolder for the files in the application data folder for the current user (for example, <drive>:\Users\<user_name>\AppData\Roaming\Research In Motion\AMT\ or <drive>:\Documents and Settings\user_name\Application Data\Research In Motion\AMT\). When you use the BlackBerry Enterprise Server User Administration Tool or any of the BlackBerry Analysis, Monitoring, and Troubleshooting Tools that use a command-line interface, you can use the -uac or -no_uac subparameters when you run a command to override the setting that you configured when you installed the tool. For example, if you configured the BlackBerry Application Reporting Tool to use a UAC-compliant file path, you can use the -no_uac subparameter to write output files and log files to a file path that is relative to the current working directory (for example, <drive>:\Program Files\Research In Motion\BlackBerry Enterprise Server Resource Kit \BlackBerry AMT Tools).
After you finish: Verify that the BlackBerry Enterprise Server User Administration Tool was installed correctly. If you specified incorrect information when you ran the setup application for the BlackBerry Enterprise Server User Administration Tool, you can edit the information in the BESUserAdminClient.exe.config file.
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Installation Guide
Verify that the BlackBerry Enterprise Server User Administration Tool was installed correctly
Verify that the BlackBerry Enterprise Server User Administration Tool was installed correctly
Before you begin: Verify that you have the required permissions to manage users in the BlackBerry Administration Service. 1. On the computer that hosts the BlackBerry Enterprise Server User Administration Tool, on the taskbar, click Start > All Programs > BlackBerry Enterprise Server Resource Kit > BlackBerry Enterprise Server User Administration Tool. Click BlackBerry Enterprise Server User Administration Tool. Using the BlackBerry Enterprise Server User Administration Tool, add a user account to the BlackBerry Enterprise Server. For instructions on how to perform this task, visit www.blackberry.com/go/serverdocs to read the BlackBerry Enterprise Server User Administration Tool Administration Guide. In the BlackBerry Administration Service, verify that the user account was added correctly and that you can perform all the tasks for managing the user account in the BlackBerry Administration Service. These tasks include adding the user account to a group, assigning an IT policy or a software configuration to the user account, and assigning a BlackBerry device to the user account. For instructions on how to perform these tasks, visit www.blackberry.com/go/serverdocs to read the BlackBerry Enterprise Server Administration Guide.
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3. 4. 5.
Extract the contents of the installation package. Run the setup application to install the installation files for BlackBerry Domain Search only. Browse to the installation files that you installed in step 4 and perform one of the following actions: If your organization uses Windows Server 2008, double-click the setup.exe file. If your organization uses any other operating system, double-click the blackberrysearch<version>.msi file.
In the setup application, click Next. In the Site drop-down list, click the web location that you want to use for BlackBerry Domain Search. In the Virtual directory field, type the name of the virutal directory using the following format: http:// <web_server_name>/<virtual_directory_name>. 9. In the Application Pool drop-down list, click the application pool that you want to use. 10. Click Next. 11. Click Next again. After you finish: In a browser, navigate to BlackBerry Domain Search using the virtual directory name that you specified.
6. 7. 8.
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6.
It is a best practice to change the information in the <realmAuthConfig>, <realmConfig>, and <appSettings> sections of the web.config file only. If you change the information in the other sections, there might be a performance impact on BlackBerry Domain Search and the computer.
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5. 6. 7. 8. 9. 10. 11.
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Installation Guide
Upgrading from a previous version of a BlackBerry Enterprise Server Resource Kit tool
Upgrading from a previous version of a BlackBerry Enterprise Server Resource Kit tool
Upgrading from a previous version of the BlackBerry Enterprise Server User Administration Tool
If the BlackBerry Enterprise Server User Administration Tool is already installed in your environment, you do not have to remove it before you install a new version of the tool. If you want to upgrade from BlackBerry Enterprise Server User Administration Tool 5.0 to BlackBerry Enterprise Server User Administration Tool 5.0 SP2 or later, the installation process does not overwrite the 5.0 version of the tool. You must install BlackBerry Enterprise Server User Administration Tool 5.0 SP2 or later separately. If you want to upgrade from BlackBerry Enterprise Server User Administration Tool 5.0 SP1 to BlackBerry Enterprise Server User Administration Tool 5.0 SP2 or later, the installation process overwrites the 5.0 SP1 version of the tool and preserves user information such as registry values and exe.config files. Patch upgrades that are version 5.0 SP2 or later overwrite 5.0 SP1 and later versions of the BlackBerry Enterprise Server User Administration Tool.
Upgrading from a previous version of the BlackBerry Analysis, Monitoring, and Troubleshooting Tools
If the BlackBerry Analysis, Monitoring, and Troubleshooting Tools are already installed in your environment, you do not have to remove the tools before you install new versions of the tools. If you want to upgrade a tool from version 5.0 to version 5.0 SP2 or later, the installation process does not overwrite previous versions of the tool (except for the BlackBerry System Log Monitoring and Reporting Tool and the BlackBerry Message Receipt Confirmation Tool). You must install the tool separately. If you want to upgrade a tool from version 5.0 SP1 to version 5.0 SP2 or later, the installation process overwrites the 5.0 SP1 version of the tool and preserves user information such as registry values and exe.config files. Patch upgrades that are version 5.0 SP2 or later overwrite 5.0 SP1 and later versions of the tool.
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Installation Guide
Troubleshooting
Troubleshooting
The BlackBerry Domain Search setup application does not complete successfully
Possible cause
ASP.NET 2.0 might have been installed before Microsoft IIS 5.0 or later was installed. As a result, ASP.NET might not be registered correctly and might not be present in the IIS web service extensions list.
Possible solution
Run a repair installation of ASP.NET. Run the BlackBerry Domain Search setup application again.
Check the status of the BlackBerry Enterprise Server User Administration Tool
You can use this command to verify that there is a valid connection between the BlackBerry Administration Service and the BlackBerry Enterprise Server User Administration Tool and that the credentials are valid. 1. To open the command window for the BlackBerry Enterprise Server User Administration Tool, on the computer that hosts the tool, on the taskbar, click Start > Programs > BlackBerry Enterprise Server Resource Kit > BlackBerry Enterprise Server User Administration Tool Client > BlackBerry Enterprise Server User Administration Tool. Type besuseradminclient -n <server_name> <credentials> -status.
2.
Example besuseradminclient -username admin -password password -status Example output BlackBerry(R) Enterprise Server User Administration Tool Version 5.0.2.6 Copyright (c) Research In Motion, Ltd. 2009-2010. All rights reserved. Log files being written to C:\Users\administrator\AppData\Roaming\Research In Mo tion\BlackBerry User Administration Tool Client\Logs. (05/18 15:51:27) Running command... (05/18 15:51:28) ...Done (05/18 15:51:28) Command Results: Property,Value BAS Version,5.0.2.14 BAA Version,5.0.2.6
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Installation Guide
When I check the status of the BlackBerry Enterprise Server User Administration Tool I receive an "Error while initializing the logs" error message
When you use the -status parameter to check the status of the BlackBerry Enterprise Server User Administration Tool, the "Error while initializing the logs" error message appears. This error message indicates the location where the BlackBerry Enterprise Server User Administration Tool tried to write the log files, and a stack trace.
Possible cause
If you are using Windows Server 2008, the UAC security infrastructure might prevent the BlackBerry Enterprise Server User Administration Tool from opening and writing information to log files.
Possible solution
Perform one of the following actions: The error message indicates the folder that the tool tried to write the log files to. If the folder does not exist, create the folder. Configure security permissions on the folder that permit the user account that you use to run the tool to write log files to the folder. Open the BESUserAdminClient.exe.config file in a text editor and change the LogFolder value to a folder that the user account that you use to run the tool has permissions to write to.
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Glossary
Glossary
BlackBerry Enterprise Server databases The BlackBerry Enterprise Server databases are the BlackBerry Configuration Database and the BlackBerry Monitoring Service database. BlackBerry Domain A BlackBerry Domain consists of the BlackBerry Configuration Database with its users and any BlackBerry Enterprise Server instances that connect to it. BlackBerry MDS BlackBerry Mobile Data System CDO Collaboration Data Object .csv comma-separated values DNS Domain Name System MAPI Messaging Application Programming Interface messaging server A messaging server sends and processes messages and provides collaboration services, such as updating and communicating calendar and address book information.
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Provide feedback
Provide feedback
To provide feedback on this deliverable, visit www.blackberry.com/docsfeedback.
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Installation Guide
Legal notice
Legal notice
2011 Research In Motion Limited. All rights reserved. BlackBerry, RIM, Research In Motion, and related trademarks, names, and logos are the property of Research In Motion Limited and are registered and/or used in the U.S. and countries around the world. IBM, Domino, and Lotus are trademarks of International Business Machines Corporation. Java and JRE are trademarks of Oracle America, Inc. Microsoft, Internet Explorer, SQL Server, Windows, and Windows Server are trademarks of Microsoft Corporation. All other trademarks are the property of their respective owners. This documentation including all documentation incorporated by reference herein such as documentation provided or made available at www.blackberry.com/go/docs is provided or made accessible "AS IS" and "AS AVAILABLE" and without condition, endorsement, guarantee, representation, or warranty of any kind by Research In Motion Limited and its affiliated companies ("RIM") and RIM assumes no responsibility for any typographical, technical, or other inaccuracies, errors, or omissions in this documentation. In order to protect RIM proprietary and confidential information and/or trade secrets, this documentation may describe some aspects of RIM technology in generalized terms. RIM reserves the right to periodically change information that is contained in this documentation; however, RIM makes no commitment to provide any such changes, updates, enhancements, or other additions to this documentation to you in a timely manner or at all. This documentation might contain references to third-party sources of information, hardware or software, products or services including components and content such as content protected by copyright and/or third-party web sites (collectively the "Third Party Products and Services"). RIM does not control, and is not responsible for, any Third Party Products and Services including, without limitation the content, accuracy, copyright compliance, compatibility, performance, trustworthiness, legality, decency, links, or any other aspect of Third Party Products and Services. The inclusion of a reference to Third Party Products and Services in this documentation does not imply endorsement by RIM of the Third Party Products and Services or the third party in any way. EXCEPT TO THE EXTENT SPECIFICALLY PROHIBITED BY APPLICABLE LAW IN YOUR JURISDICTION, ALL CONDITIONS, ENDORSEMENTS, GUARANTEES, REPRESENTATIONS, OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, ANY CONDITIONS, ENDORSEMENTS, GUARANTEES, REPRESENTATIONS OR WARRANTIES OF DURABILITY, FITNESS FOR A PARTICULAR PURPOSE OR USE, MERCHANTABILITY, MERCHANTABLE QUALITY, NON-INFRINGEMENT, SATISFACTORY QUALITY, OR TITLE, OR ARISING FROM A STATUTE OR CUSTOM OR A COURSE OF DEALING OR USAGE OF TRADE, OR RELATED TO THE DOCUMENTATION OR ITS USE, OR PERFORMANCE OR NON-PERFORMANCE OF ANY SOFTWARE, HARDWARE, SERVICE, OR ANY THIRD PARTY PRODUCTS AND SERVICES REFERENCED HEREIN, ARE HEREBY EXCLUDED. YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY BY STATE OR PROVINCE. SOME JURISDICTIONS MAY NOT ALLOW THE EXCLUSION OR LIMITATION OF IMPLIED WARRANTIES AND CONDITIONS. TO THE EXTENT PERMITTED BY LAW, ANY IMPLIED WARRANTIES OR CONDITIONS RELATING TO THE DOCUMENTATION TO THE EXTENT THEY CANNOT BE EXCLUDED AS SET OUT ABOVE, BUT CAN BE LIMITED, ARE HEREBY LIMITED TO NINETY (90) DAYS FROM THE DATE YOU FIRST ACQUIRED THE DOCUMENTATION OR THE ITEM THAT IS THE SUBJECT OF THE CLAIM. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN YOUR JURISDICTION, IN NO EVENT SHALL RIM BE LIABLE FOR ANY TYPE OF DAMAGES RELATED TO THIS DOCUMENTATION OR ITS USE, OR PERFORMANCE OR NONPERFORMANCE OF ANY SOFTWARE, HARDWARE, SERVICE, OR ANY THIRD PARTY PRODUCTS AND SERVICES
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Legal notice
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Legal notice
The terms of use of any RIM product or service are set out in a separate license or other agreement with RIM applicable thereto. NOTHING IN THIS DOCUMENTATION IS INTENDED TO SUPERSEDE ANY EXPRESS WRITTEN AGREEMENTS OR WARRANTIES PROVIDED BY RIM FOR PORTIONS OF ANY RIM PRODUCT OR SERVICE OTHER THAN THIS DOCUMENTATION. Research In Motion Limited 295 Phillip Street Waterloo, ON N2L 3W8 Canada Research In Motion UK Limited Centrum House 36 Station Road Egham, Surrey TW20 9LF United Kingdom Published in Canada
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