Escolar Documentos
Profissional Documentos
Cultura Documentos
INTERNSHIP REPORT
Contents
Introductionon of the Organization............................................................. Error! Bookmark not defined. History........................................................................................................ Error! Bookmark not defined. Mission Statement Values ....................................................................................................................... 3 Department & Hierarchy.......................................................................................................................... 4 Key Operation of the Concern .................................................................................................................. 6 Organizational Culture ............................................................................................................................. 6 Purpose Of Internship .............................................................................................................................. 6 Reason of Choice ..................................................................................................................................... 6 Key Operation Of the Group .................................................................................................................... 6 Personal Operation .................................................................................................................................. 8 Field of Activities ..................................................................................................................................... 8 Reporting Duties ...................................................................................................................................... 8 Job Performed:- ....................................................................................................................................... 9 Overview of Process:- ............................................................................................................................ 10 Products and Services ............................................................................................................................ 11 Self Assessment ..................................................................................................................................... 13 What I have Done .................................................................................................................................. 13 Suggestions & Recommendations .......................................................................................................... 15
Mission Statement We are a team of committed professionals, providing innovative and efficient financial solutions to create and nurture long-term relationships with our customers. In doing so, we ensure that our shareholders can invest with confidence in us. Values To be the leading financial services provider, partnering with our customers for a more prosperous and secure future.
Corporate y Loans Team Loans Working Capital Loans y y Trade Finance Transaction Banking Home Remittance Investment Banking
Virtual Banking y MCB Virtual Banking y Individual Users y Corporate Users y Virtual Walkthrough y Teams and Conditions Islamic Banking y Introduction y Deposit Schemes y Fund BasedFacilities y Upcoming Products y Islamic Banking Products y Contact Islamic Banking Privilege Banking y About MCB Privilege y Relationship y Access y Experience y Product y Reach Us
IT Department y LAN Department y WAN Department y Hardware Department y ATM Support Network
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If new Branch is open in the any city of NORTH Site. IT Take decision and coordinate with others IT Centers those are in Karachi, Lahore, Islamabad with take approvals those are given by Regional Head of the IT Centers.
Organizational Culture
IT Center Islamabad give the good Environment to the Employees and Complaints holders. There are different Departments in IT Center which work in good Environment and all the employees of IT Department those are very Cooperated, Hard working and Energetic. It Resolve the different issues which arises in North Site Branches of MCB Bank ltd with the hard and fast Service. All Employees are working in Friendly Environment in MCB IT CENTER Islamabad.
Purpose Of Internship
Reason of Choice
I am a Student of BS(IT) in PRESTON UNIVERSITY ISLAMABAD. I am interested in Networking. This is my internship semester and I have submitted the internship report and letter in our university from giving by the IT Center of MCB BANK Ltd organization. Thats why I prefer the IT Center of MCB BANK Ltd to complete Internship. Because MCB BANK Ltd if very popular and the Best Organization in the Pakistan and I think we learn more and more in it. It gives Good Environment to the Employees and Internees. All the Employees help me out to use and manage the whole process of the network.
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Personal Objectives
I have learned much about the networking and the whole network of MCB Bank Ltd. About how to communicate and handle the different issue and complains of MCB Branches. I understand the configuration of the Router and Switches through Remotely access or other Application. At this stage I can easily configure the IPs on the Routers and Switches Ports with security. Easily finding the issue come in the communication networks. I can accomplish the issues of LAN/WAN and ATM support network.
Field of Activities
Reporting Duties
o LAN Support Network i. Monitoring and maintaining computer system and network. ii. Troubleshooting system and network problems and diagnosing and solving hardware/software faults. iii. Finding solutions to problems. iv. To provide support Hardware/Software Operating System and different application those are use in Computer with proper documentation including procedural documentations. v. To run network applications to support system and users. vi. Setting up new users on LAN vii. Working continuously on a task until completion. viii. Testing/evaluating new technology advancements. ix. Conducting electrical/grounding and structured cabling checks on computer equipments. WAN Support Network i. Monitoring of Different LAN/WAN Technologies in MCB Bank ltd i.e. WIMAX, DXX, VSAT etc for smooth working of entire MCB Network. ii. Monitoring of Different Cisco Series Routers and Switches iii. Monitoring of different Juniper Series Routers and Switches. iv. Trouble shooting of all LAN/WAN ISSUES. v. LAN IP assigning, Configuration and Trouble shooting of different LAN issues. ATM Support Network i. Customers services regarding ATM. ii. Handling procedures for ATM site proposition to its activations eighth the coordination of Business and interrelated departments.
iii. Handling procedures for maintaining uninterrupted power supply environment in all the ATM Sites. iv. Coordinating with Services Providers regarding ATM Operational issue, ATMs Projected and UPS provisions. v. Handling Updating Procedure of Software related with ATMs in branches.
Hardware Support Network i. Maintaining Records of Hardware (Manual + Inventory Software). ii. Procedure of IN and OUT in MCB IT CENTER (Gate pass + Registration Software). iii. How to claim warranty (Check Serial Number whether it is in warranty or not). iv. How to prepare Gate Pass (Name of Branches/Hardware Serial No and Signature of both parties). v. Procedure for Repairing Hardware Devices.(Three Quotations, Approval, Bill Processed). LAN Support Network x. Monitoring and maintaining computer system and network. xi. Troubleshooting system and network problems and diagnosing and solving hardware/software faults. xii. Finding solutions to problems. xiii. To provide support Hardware/Software Operating System and different application those are use in Computer with proper documentation including procedural documentations. xiv. To run network applications to support system and users. xv. Setting up new users on LAN xvi. Working continuously on a task until completion. xvii. Testing/evaluating new technology advancements. xviii. Conducting electrical/grounding and structured cabling checks on computer equipments. WAN Support Network vi. Monitoring of Different LAN/WAN Technologies in MCB Bank ltd i.e. WIMAX, DXX, VSAT etc for smooth working of entire MCB Network. vii. Monitoring of Different Cisco Series Routers and Switches viii. Monitoring of different Juniper Series Routers and Switches. ix. Trouble shooting of all LAN/WAN ISSUES. x. LAN IP assigning, Configuration and Trouble shooting of different LAN issues. ATM Support Network vi. Customers services regarding ATM. vii. Handling procedures for ATM site proposition to its activations eighth the coordination of Business and interrelated departments. viii. Handling procedures for maintaining uninterrupted power supply environment in all the ATM Sites. 10
Job Performed:o
ix. Coordinating with Services Providers regarding ATM Operational issue, ATMs Projected and UPS provisions. x. Handling Updating Procedure of Software related with ATMs in branches. Hardware Support Network vi. Maintaining Records of Hardware (Manual + Inventory Software). vii. Procedure of IN and OUT in MCB IT CENTER (Gate pass + Registration Software). viii. How to claim warranty (Check Serial Number whether it is in warranty or not). ix. How to prepare Gate Pass (Name of Branches/Hardware Serial No and Signature of both parties). x. Procedure for Repairing Hardware Devices.(Three Quotations, Approval, Bill Processed).
and juniper interface. If Router damages by power then change the router and Remotely configure all the ports and tunnel again. Then connect the switch on the configure port of the Router. All the Computers of branches configure by their ports of the Switches and connect the Network Devices ports connected on their desired configure port. Connect the switch ports with computer LAN card through the LAN cable and then assign the IP in the Computer Network Connection of the Computers. MCB IT Centre Karachi Create the series of IPs those are only use in Router and Switches for their desired Branch. These IPs also assign and handle by Telnet and others command for Shut or no shut port with security of the Router or Switch. The others computer or laptops are not allowed due to some security and restriction of the Switches and Routers of the MCB Bank LTD.
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Products and Services y Routers y Switches y Server y Network Cables y Network ( WIMAX, DXX, VSAT) y Services LAN Support Network WAN Support Network ATM Support Network Hardware Support Network
Self Assessment
I am satisfied now from the working in MCB IT CENTRES NORTH ISLAMABAD. Because I have learned much about the networking and the whole network of MCB Bank Ltd. About how to communicate and handle the different issue and complains of MCB Branches. I understand the configuration of the Router and Switches through Remotely access or other Application. At this stage I can easily configure the IPs on the Routers and Switches Ports with security. Easily finding the issue come in the communication networks. I can accomplish the issues of LAN/WAN and ATM support network. Am able to compete the challenges in the market. If MCB BANK Ltd ISLAMABAD gives me a chance to work in it, then it will be my pleasure to work here.
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Weakness
MCB is the first Pakistani privatized bank and because of its quality management, MCB IT CENTRE, innovation in products and services is performing well in MCB IT CENTER NORTH ISLAMABAD. Has established a good reputation in the banking market. Strict adherence with the banking procedures requirements, SBP s prudential regulation. Requirement as well as to its own set policies. Strong and its attractive products. Better focus on customer services and customization. Flexibility with the changing environment. Induction of the highly qualified professionals to change overall set up.
The noted weaknesses of MCB are as: The majority of people are not well aware about the products of MCB.
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A behavior has been noted that bank tries to feel at ease with good looking, rich and educated people and the poor looking customers feel some bit strange in the environment of the bank. The bank employees should try to accommodate behaviorally all type of customers. In MCB there is lack of specialized skill because of job rotation policy of IT Center department. The bank should concentrate upon increasing its abilities on individual service basis. Process of development is bit slow due to its conservative approach. Never prefer to be a leader and prefer to be a follower of others.
Opportunities Greater potential and opportunities for networking Policies being adopted. Inclusion of highly qualified professional can change the whole scenario and Threat The Competition has become severe by the entrants of so many banks, So to
position of the bank if they have given the due liberty in performing their duties. Adoption of information technology will improve the customer services.
exist one will have to prove himself in its services through excellent management and will have to satisfy its Complain holders. Otherwise he will be out the market. Employees unions have been allowed if not managed properly can affect performance. The decrease purchasing power of consumer in the current economic situation of the country affecting the Networking activity speed too much and the result is the low investment from the investors in new projects can create problem for the bank because it is working a lot in trade. 14
Introduction and adoption of information technology as well as promotion of the computer culture by the local as well as foreign banks will definitely affect the services of the MCB.
Problem Identification There are different types of errors and problems those are come in Network and there are many different technique for finding the problems or errors. LAN Support Network If any problem come in the computers of different branches then branches dial the calls on Service Desk MCB IT CENTRE ISLAMABAD. They talk to each other and tell which king of issue those are related to LAN Department. Then they lock the complain with ticket and sent E-Mail to the LAN Support Network. LAN Support Network employees communicate on Telephonic communication. They get session of the computer and find the problem and solve the issue i.e. If E-NOTES application is not open the e-mail the check the setting. If settings are wrong then change the setting and reopen the E-Notes application. E-mails are show in E-Notes.
WAN Support Network If any problem come in the computers of different branches then branches dial the calls on Service Desk MCB IT CENTRE ISLAMABAD. They talk to each other and tell which king of issue those are related to WAN Support Network. Then they lock the complain with ticket and sent E-Mail to WAN department. WAN Support Network employees communicate on Telephonic communication. If network of branch is down or computers are not connected to the network then they check the Switch ports by the Juniper Management Interface. They show which port is disable and enable. If any computer is connected on the Juniper Switch port but it is not connected then check the port of switch by Telnet command and enable and disable the ports with commands. If there port is connected but firewall is on mode on the computer then computer is not connected with network. OFF the firewall and check. Computer must be connected with the network. ATM Support Network If any problem comes in the ATM Machine of different branches then branches dial the calls on Service Desk of MCB IT CENTRE ISLAMABAD. They talk to each other and tell which king of issue come in ATM Machine. Then they lock the complain with ticket and sent E-Mail to the ATM Support Network. ATM Support Network employees communicate on Telephonic communication and find the problem i.e. there is no money in ATM Machine for transaction. ATM Machine is Power OFF due to Power Issue. If any internal issue come in ATM Machine like ATM Card not been accepted or Paper Error then give the permission to the wander to check and resolve the issue.
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Hardware Support Network If any problem comes in the Hardware Machine of different branches. Then branches dial the calls on Service Desk MCB IT CENTRE ISLAMABAD. They talk to each other and tell which king of issue come in Hardware. Then they lock the complain with ticket and sent to the E-Mail to Hardware Support Network. Hardware Support Network employees communicate on Telephonic communication and find the problem. If any hardware is not working and damage then branches dispatch the hardware devices to MCB IT CENTRE ISLAMABAD and they check what the issue is.
Increase in Efficiency
MCB is making good Efficiency but giving less pay to their employees as compared to their competitors. So their salaries should be increased.
Improve the Technology Improvement comes in the technology in the MCB Bank Ltd day by day. For Improve the efficiency of networking sector for fast communication. They change the new technology device and service provider. Training
Every year some of the employees should be sent for training to other countries and employees from other branches should be brought here. Some more reading material should be provided the purpose should be to educate the employees with the advance studies in their field. The
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employee should be provided the opportunities to attend and participate in seminars and lectures on banking.
Internship Facilities
The period of internship should be divided in to the number of department of the MCB Bank Ltd. The internee should be given timetable mentioning the number of days he has to work at different departments in the MCB IT Center North Islamabad. On the first 4 days in each department internee should be given a lecture the officer of the department concerned about working of the department.
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