ABHISHEK M SHELAT

1/1 Ajit Niwas Murbad rd Opp Chayya Talkies Kalyan West Tel: 0251-2315414; Mobile:8652750755; E-mail: abhishek_shelat@rediffmail.com Date of Birth: 20th Aug 1981

PROFESSIONAL EXPERIENCE Loop Mobile

Cluster Operation Sr Executive Retail Mar 2011 till Present

Daily checks on Merchandising, Marketing, After Sales Query, Business Promotional Ideas. Set Sales, CC, and Vas Targets for channel partners and way to achieve them. Appoint new Distributors and direct channel partners for Revenue generation and have a close look in commission growth and clearance. Set a Target for Postpaid and prepaid connection for DST team, Distributors and Channel partners. Smooth Operation for stock avaibility with location wise. Arrange the new campaigns with requirement of free bees, location wise. Taking care of revenue assurance and growth for the whole area. Close follow-ups and co-ordination with SCM.

TATA TELESERVICES MAHARASHTRA LIMITED Dec 2005 Till Jul 2010 Co-operate account acquisitions (Senior Exec) Dec 2007 till 12july 2010

New Client Acquisitions: Fixing an appointment with new clients for Demonstration (features and statistics) of the products. Product info: Give full details on the product info with benefits and utilization prospective.

Price Quotation: Responsible for taking decision on Product price and New plan till certain level, Take suggestions from Marketing and Finance department . Handled Certain key Accounts (eg): L&T, Packers and Movers, Orient Tourism, Huwai India ltd, Haier India ltd Products sold: Photon+, Mobiles, Lease lines, Wireless Epabx, Wired lines, Walky,E1PRI Corporate service : Responsible for major escalations and solutions with TAT( Turn around Time)

Team coordination: Take a close follow-up from the leads generation till leads converting. Set monthly targets. Relation with Corporate: Keep healthy relations with acquired corporate Build Loyalty and generate more and more revenue from them. Stock query: Take a close follow ups with SCM for stocks and delivery related queries.

Branch Manager (Senior Executive)

Dec 2005 till Dec 2007

Customer services operations: Take close checks on Daily customer Walk in, Time Management, Escalations, SR and FTR% Sales operation : Close follow ups on postpaid logins and installation, Prepaid sales, Documentations, First calls and FRCS Vas operation: Daily checks on Vas generation with Plan changes, New add on packs Daily updates to executive for promotional recharges and promotions Data activities. Standing instructions: Daily checks on New ECS and auto debit activities. Manpower management: Daily Monitoring of attendance register in and out timing of executive Store Ambience: monitoring the requirement of stationerys, Leaflets, Standees, Administration: checks on stationerys, cleanliness, store ambience etc. Revenue assurance (Store break even): Continuously thrive to achieve store break even by achieving vas, cc and sales targets Stock Checks: Regular audit on inward and outward stock entries

RELIANCE INFOCOMM (RELIANCE INDIA MOBILE) Sept 2003 To Dec 2005

Trainer Dec 2004 to Dec 2005 Organized induction programs for new CSE and Supervisors; trained staff on changes in processes and the new tariffs. Ensured that quality standards were maintained and error levels were minimal enhancing customer satisfaction and hence revenue generation. Conducted a weekly meeting with supervisors for collecting data on feedback. Motivated CSE and developed confidence in them to improve their performance; built a team spirit amongst supervisors. Supervisor Sept 2003 to Dec 2004 Managed a 5-member team, set targets and drove out calling activity for customer care. Briefed the members about the errors of the previous day and normal review about the process on a daily basis. Monitored calls of the team members and evaluated them for quality & procedure and documented it. Attended to customer providing information, clearing doubts, resolving complaints, providing solutions. Analyzed revenue generation and quality to make process more customer sensitive. Counseled and motivated team members, enhancing their performance and maintaining a high spirit. Generated a weekly MIS report to assess effectiveness and efficiency of individuals on various parameters.

EDUCATION & PROFESSIONAL DEVELOPMENT

Graduate in B-com From YCMOU university of Maharashtra Diploma in Electronics and communication From MSBTE SSC Mumbai University

ACHIEVEMENTS & EXTRA CURRICULAR ACTIVITIES

Presentation on Miscellaneous Bills explaining the bills that were being presented in a seminar (ADIL) Received Certificate for Best sales target achiever for the year 2006 (TTML)

Received the Certificate for the best customer service executive for the year 2007. (TTML) Innovation award for the year 2009. (TTML)