Instructor Master Resource Guide For Contract Instructors

For use by VMware direct report instructors only. Do not distribute.

Owner-Liz Laughlin

10/29/2009 Version # 1.2

Contract Instructors Master Resource Guide General Information This document contains confidential information that should not be shared with anyone. Usernames and passwords supplied are to be used while you are under a valid contract with VMware. Do not share these passwords with anyone. All passwords should be distributed by approved VMware personnel.
Contact Information Contacts VMware PSO Support Coordinators Description/Use For class administrative support including course books, rosters, rooms, travel, student attendance, or billing issues. For class technical support of VDC equipment including setup issues, hardware failures, and troubleshooting. This does not include details that are covered in the Instructor Setup Guide. Use the FAQ document on ????? for student created lab issues and instructions to rectify these issues. Contact Information Email: External: education@vmware.com Phone: +1(866-377-4710) Fax: +1(650-739-0499) Open a ticket with the PSO Education system administration team. For help use the web form: http://help.vmeduc.com username: trainer password: override44 Phone: For urgent issues or to escalate an existing ticket, call +1(650-842-9360) and tell them you are an instructor using the VDC. http://communities.vmware.com/community/ private/pso If you do not have a communities forum account, please register at http://communities.vmware.com/index.jspa . Send your forum ID (located next to the Log out option in the upper right corner) and the email address that you used in the forums to either your Instructor Certification Workshop mentor instructors or to your VMware management contact. training-direct@vmware.com can be used when you have no forum access.

PSO System Administrators

Community Forums area for VMware Education discussions

For questions and discussions concerning VMware courseware and VDC related issues. All documents related to teaching VMware classes are posted under the Documents tab for each course. These documents include Instructor Setup Guide for the course, slides, etc.

Email distribution list for VMware instructors, employee and contractor

For email questions that are not appropriate for the forums. Please do not send class questions to this distribution list. Please use forums whenever possible.

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Contract Instructors Master Resource Guide

Email distribution for PSO instructors, contract instructors, and VATC partners

For email questions that are not appropriate for the forums. Please do not send class questions to this distribution list. Please use forums whenever possible.

training-partners@vmware.com can be used when you have no forum access.

Helpful Web Sites Web Sites http://vatc.vmeduc.com Description/Use The VATC Training Download Center (for all instructors). Contains electronic copies of labs, licenses, VMware software downloads, etc. Notes This is the main resource for course classfiles and license keys. Login information is available at http://communities.vmware.com/message/80 8948 Please do not share this password with anyone. If you cannot access this link, contact your VMware manager or ICW mentor. Login information available at http://communities.vmware.com/message/80 8948 Please do not share this password with anyone. This is a link to http://mylearn.vmware.com. Use your personal mylearn login to access this site. Your students will either use their mylearn login or the confirmation number from the roster to complete the evaluation. Login information available at http://communities.vmware.com/message/80 8948 Please do not share this password with anyone.

http://docs.vmeduc.com

http://eval.vmware.com

Documentation website containing information for teaching in all PSO environments, technical documentation on course topics, master instructors schedule, FAQs, etc. The Online VMware Education Evaluation system for student class evaluations. Contains information for students using the VDC. Contains helpful tips for working in our Citrix environment, Citrix client, .ica files, and current ESX and SMP serial numbers

http://www.vdcstudents.com/kitname

Important: Protect VMware Intellectual Property! Do not place the class slides in any location where they can be copied! Do not give out electronic copies of any portion of our courseware!
Definitions DSA Deploy, Secure and Analyze class FT FastTrack class I&C Install and Configure class ICM Install, Configure, Manage KVM- Keyboard, Video, Mouse LOL Live-online class

Owner-Liz Laughlin

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Contract Instructors Master Resource Guide

OCE - Onsite Class Equipment PSO - Professional Services Organization SRM Site Recovery Manager TSK - Traveling Server Kit VAC VMware Authorized Consultants VATC VMware Authorized Training Center VC VirtualCenter or vCenter VCB VMware Consolidated Backup VDC - Virtual Data Center, our PSO server environment VI- Virtual Infrastructure VIC- Virtual Infrastructure Client VIM- Virtual Infrastructure Methodology VIS- Virtual Infrastructure Security VM- Virtual Machine

Getting Acquainted with the Virtual Data Center

This section is a quick start guide for understanding, setting up, and using the Virtual Data Center (VDC) to prep and deliver the classes. Only the VDC is covered in this section, as it is the primary environment that VMware instructors use to deliver the VI class. This quick start guide is intended for new instructors who need to access and use the VDC for prepping (or delivering) the Virtual Infrastructure class. It is assumed that the new instructor does not have the software or even the administrator accounts necessary to administer the VDC. This Quick Start guide is not intended to be exhaustive and cover all procedures related to the VDC. It is intended to provide a novice with a brief introduction to the basic VDC layout along with step-by-step setup procedures. Additional detailed information should be provided by your VMware mentor instructor. VDC Kit Description You will need the following information to setup and use the VDC. Each VDC kit is composed of 9 HP servers. The Master server is configured with several Virtual Machines. Two of these VMs run a Citrix terminal server, one VM runs a Linux DHCP/NFS server, and the last runs a SQL server. The Citrix servers provide access from the remote classroom desktops to the consoles of the master server and the 7 or 8 student ESX servers, similar to the way an X window server functions. Six or seven of the student ESX servers are installed and used by a pair of students during the class labs. Each student ESX server has 2 CPUs, an internal SCSI-RAID boot disk (device name cciss), access to SAN LUNs via a Qlogic controller (device name qla), and 3 network HBAs. One 1000 Mbps interface/network is assigned a static address and is used as the service console for the system. One 1000 Mbps interface/network is shared by the VMs created on the physical server. A DHCP server is available on this network so IP address assignment is automatic. The final 1000Mbps interface/network is used exclusively for performing VMotion between the student ESX servers. This final interface is not routed and is not accessible by any of the other networks. The names and IP addresses of all the kits and all Citrix .ica files to connect to these kits can be found under Individual VDC Kit Drawings with IP Addresses and .ica Files on http://docs.vmeduc.com .

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Contract Instructors Master Resource Guide

ESX server, master VMs per Kit Service Console: sc-kitname00.vmeduc.com iLo Remote Management Card: ilo-kitname00.vmeduc.com

Kitname00

SAN Storage

LUN Mappings: Each server has 1x9gb private LUN DNS 192.168.100.30 Kitname01 lun1 Kitname07 lun7 respectively 192.168.102.30 Each server has 2x10gb private LUNs Kitname01 lun11, lun12 Kitname02 lun13, lun14 All servers see: Kitname03 lun15, lun16 Lun25, 100gb SharedVMs Kitname04 lun17, lun18 Lun26, 36gb SharedTMPLs Kitname05 lun19, lun20 Lun27, 28, 29 Shared all for Clustering Kitname06 lun21, lun22 Lun31, 30gb Kit Administration Files Do Not Use Kitname07 lun23, lun24

Training Desktop Server Windows 2003 Citrix/PowerFuse Internal: ica-kitname-a.vmeduc.com External: vdc-kitname-a.vmeduc.com

Connect with Citrix client via ICA protocol (1494/443/80)

ESX server for students Service Console: sc-kitname01.vmeduc.com iLo Remote Management Card: ilo-kitname01.vmeduc.com

Kitname01

Internal: ica-kitname-b.vmeduc.com External: vdc-kitname-b.vmeduc.com

ESX server for students Service Console: sc-kitname05.vmeduc.com iLo Remote Management Card: ilo-kitname05.vmeduc.com

Kitname05

Connect with Citrix client via ICA protocol (1494/443/80)

SQL Server for VirtualCenter Database sql-kitname-a.vmeduc.com

ESX server for students Service Console: sc-kitname02.vmeduc.com iLo Remote Management Card: ilo-kitname02.vmeduc.com

Kitname02

ESX server for students Service Console: sc-kitname06.vmeduc.com iLo Remote Management Card: ilo-kitname06.vmeduc.com

Kitname06

VirtualCenter Server for select classes vc-kitname-a.vmeduc.com

ESX server for students Service Console: sc-kitname03.vmeduc.com iLo Remote Management Card: ilo-kitname03.vmeduc.com

Kitname03

VCB Backup Proxy Server sc-kitname08.vmeduc.com vcb-kitname

Kitname07

ESX server for students Service Console: sc-kitname04.vmeduc.com iLo Remote Management Card: ilo-kitname04.vmeduc.com

Kitname04

Kitname08

ESX server for VirtualCenter VMs Service Console: sc-kitname08.vmeduc.com iLo Remote Management Card: ilo-kitname08.vmeduc.com

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External Access External Access

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Each of the VDC kits has a separate HP MSA1000 or a shared EMC Clariion array with the following LUNs configured: Student ESX Server First server (.51) Second server (.52) Third server (.53) Fourth server (.54) Fifth server (.55) Sixth server (.56) Seventh server (.57) Boot from SAN lab LUN 1 9GB LUN 2 9GB LUN 3 9GB LUN 4 9GB LUN 5 9GB LUN 6 9GB LUN 7 9GB Kit Specific LUNs LUNs 11,12 10GB LUNs 13,14 10GB LUNS 15,16 10GB LUNs 17,18 10GB LUNs 19,20 10GB LUNs 21,22 10GB LUNs 23,24 10GB

(LUN masks limit LUN visibility on the ESX servers. LUNs may be larger than the size in the table.)

Owner-Liz Laughlin

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Contract Instructors Master Resource Guide

All student servers also access these shared LUNs: LUN 25 100GB LUNs 26 36GB Used for shared virtual disk storage. Used for shared template storage.

Reference Information Environment/Document posted on http://docs.vmeduc.com Instructor VDC Introduction Guide VDC IP Configuration and VLANs Summary for all Kits Description/Use

Overall description of the VDC. Good for brand new instructors to read. Includes description of how kits are named, IP addressing patterns, etc. Overall IP addressing scheme for all VDC Kits to determine IP information for any one VDC kit. Since all servers in the VDC environment are configured in DNS, you should only need this information if DNS is not working. Do not give this to students. VDCLauncher is a tool that provides preconfigured links to all kits in the VDC. Download information for this tool is available at http://communities.vmware.com/thread/199330 . VDCLauncher can be downloaded from http://www.vdcstudents.com/citrix.htm . Username and password are available at http://communities.vmware.com/message/808948 The HOG generates student handouts for the various classes based on VDC kit assignment. These handouts should be generated and printed prior to start of class. http://communities.vmware.com/community/private/pso/gd/vdc/hog This handout generator can also be accessed from the VDCLauncher under the Instructor Tools category. The HOG is running in a virtual machine that is accessible remotely. Handouts generated from this location will be saved in My Documents and must be emailed using your private webmail. http://communities.vmware.com/docs/DOC-10587 If you prefer not to use VDCLauncher (above), Citrix .ica files for the VDC kits are available from http://docs.vmeduc.com, http://vatc.vmeduc.com, and http://www.vdcstudents.com/VDC_kitname. See page 3 for login directions.

VDCLauncher

Student Handout Generator (HOG)

Instructor Setup Guides for all Classes Citrix .ica files

Owner-Liz Laughlin

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Contract Instructors Master Resource Guide

Date: ________________ To request a server on a VDC kit in preparation for teaching a class, email a request to Janet Samuelson. Once you are on the training-direct mailing list, you will receive this email weekly. This is not a guarantee of receiving a server for prep. There are a limited number of prep servers available. You will be receiving one server in a kit and sharing the kit with other instructors that are also prepping for the same class.

VDC Prep Kit Request Form

Due no later then 2:00 Pacific time the Wednesday before.

Requester Name: Date: Kit for Week of: * Specific Course Name Prepping: *Special Requests/Other Information: *Please Note: We cannot promise to fulfill every special request but all efforts will be made to accommodate you. * Also Note: If you do not put the version that you would like, I will assume that you will want a version 3.5 prep kit! * VATC Managers: if you have any VATC instructors that would like prep kits as well, please use this form as well and submit it accordingly. Please also make sure you list the instructors name and email address.

Owner-Liz Laughlin

10/29/2009 Version # 1.2