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The purpose of this analysis was to determine the Recovery Time Objectives for each essential process at
each company site, and the minimum resources required for resuming operations. The scope included the
Head Office, the plants in Napleton, Oakville, Cedar Springs, Poplar Heights, and Walnut Crove, and the
Distribution Center (D.C.).
A. Head Office
A.1 Recovery Time Objectives
Loss of the Head Office would interrupt the following business processes or functions:
ecutive Nanagement,
HR Services,
Technology Services,
Wide Area Network,
lectronic Order Nanagement,
nventory Nanagement,
switch,
orms Advisory Office,
Strategic Sourcing,
illing,
National Data Center,
Data Nanagement,
Accounts Receivable,
Accounts Payable,
Payroll,
Ceneral Ledger,
Treasury,
nvestor Relations,
nit Holder Distribution,
Corporate Records,
Technical Operations,
Sales and Narketing.
ach of these processes is defined below, along with a brief description of the impact of an etended
interruption, and the recovery time objectives (RTO's) for the process.
a) Executive Nanagement
Description: Nanagement of the corporation.
mpact: Loss of corporate governance, loss of reputation, loss of investor confidence.
RTO's Within 4 hours, key eecutives would need to begin managing the crisis from a designated
'command center'.
Within 2 weeks, all eecutives and staff would need to be able to resume activities from a
suitable location within the area.
b) HR Services
Description: Personnel functions for the corporation. Provide equitable support to internal customers or
employees through programs and policies.
mpact: mpact to timely delivery and communication of programs and policies. Normal functions
could be suspended for a period of time, but handling of personnel issues related to the
crisis would be a high priority.
RTO's Within 4 hours, HR staff would need to begin notifying employees, and handling any
personnel issues, from a designated 'command center'.
Within 2 weeks, all HR staff would need to be able to resume activities from a suitable
location within the area, with normal WAN access and restoration of HR data.
c) Technology Services
Description: Technology Services manages daytoday technology needs of the organization as well as
the development of technology solutions for all new business nitiatives.
mpact: Nonitoring and support of production systems would stop. All technology project work
would stop.
Business mpact Analysis for Acme Printing
RTO's Within 4 hours, Technology Recovery Team members would need to begin working on
restoration of the affected systems at the designated alternate location.
Within 24 hours, nfrastructure Services staff would need to begin working, on shifts, at an
alternate location.
d) Wide Area Network
Description: The network connecting all company sites for system access, file transfer, email, internet
access, etc.
mpact: f primary router lost, would fail over to backup router at Napleton, with no loss of
connectivity for Napleton, Oakville and Cedar Springs. Poplar Heights and Walnut Crove
would have to use dial access. nternet connectivity would be lost.
RTO's Within 24 hours, internet connectivity would need to be restored via Napleton.
e) Electronic Order Nanagement
Description: The electronic receipt and distribution of orders from customers.
mpact: Plants would be unable to receive electronic orders from customers.
RTO's Within 4 hours, electronic links, and electronic distribution software and data, would need to
be restored on a backup server at an alternate location.
Within 24 hours, would also need to begin receiving orders from some customers via secure
TP or on tape for manual loading into system.
f) !nventory Nanagement (ERP system)
Description: The official record of all inventory transactions and the dollar value associated with those
transactions.
mpact: Would not be able to gain access to inventory levels and triggers and would lose the ability
to record transactions.
RTO's Within 4 hours, plants would need to revert to manual inventory management procedures.
Within 72 hours, RP system software and data would need to be restored on backup
server at an alternate location. Plants would need to begin updating RP system with results
of manual transactions.
g) eSwitch
Description: Service whereby company does the groundwork for customers wishing to switch banks.
Will also handle changes for preauthorized credit card payments. Paid service by the bank.
mpact: nable to change automatic deposit and/or banking activities by certain dates as per the
customer's request.
RTO's Within 4 hours, would need to redirect the process (calls and authorizations) to Napleton.
Within 24 hours, would need to send eswitch CSR's to Napleton to handle all outbound e
switch calling and production work.
Within 2 weeks, would need to establish an interim Call Center in the area, relocate eswitch
CSR's, and resume normal" operations.
Business mpact Analysis for Acme Printing
l) Data Nanagement
Description: Setup and maintenance of data required for manufacturing purposes including product and
customer information.
mpact: Would be unable to make product changes or update branch information. Where changes
are required, products would be produced incorrectly.
RTO's Within 24 hours, 1 Data Analyst would need access to Napleton to support manufacturing
requirements. Assumption data tables have been synchronized across all locations.
Within 72 hours, 1 Data Analyst would need access to NS to support billing requirements.
Within 2 weeks, all data staff would need to resume normal activities from a suitable office
facility within the area.
m) Accounts Receivable
Description: Deposit checks received in the mail and update A/R sub ledger.
mpact: Cash flow would be affected as checks would not be deposited in a timely manner.
Customer relations could potentially be affected from not updating sub ledger.
RTO's Within 4 hours, mail would need to be redirected to an alternate location (e.g. Napleton or
Poplar Heights).
Within 48 hours, would need to begin sorting mail and depositing checks. Would need a
facility to sort and copy checks for deposit.
Within 1 week, would need a facility to accommodate two staff with access to backup RP
system and other office equipment. A/R data would need to be restored.
Within 2 weeks, A/R staff would need to resume normal activities from a suitable office
facility within the area.
n) Accounts Payable
Description: Record invoices and pay vendors when due. pdate A/P sub ledger.
mpact: vendors would not be paid on time or may be paid incorrectly.
RTO's Within 48 hours, would need to begin issuing manual checks, on an 'as needed' basis, from
the command center.
Within 2 weeks, A/P staff would need to resume partial operations from a suitable office
facility within the area. A/P data would need to be restored and access provided to backup
RP system system.
Within 4 weeks, A/P staff would need to resume full operations.
o) Payroll
Description: Payment of employees for work performed. Payroll is processed by outsourcer.
mpact: Staff would not be paid on time or may be paid incorrectly.
RTO's Within 48 hours (or more, depending on when the incident occurred in relation to the pay
date), would need to process the current pay from company's Napleton facility. The
outsourcer's application is already set up in Napleton and Oakville (client software only -
server is in Head Office).
Within 1 week, Payroll staff would need to resume normal activities from a suitable office
facility within the area. Payroll software and data would need to be restored on a backup
server, and a dialup connection provided to outsourcer.
Business mpact Analysis for Acme Printing
7) Ceneral Ledger
Description: Record historical financial and statistical activity.
mpact: Nonthly/Quarterly/Annual financial information would be delayed or not reported accurately.
RTO's Not applicable, since this process could be suspended until the Head Office is ready for re
occupancy.
q) Treasury
Description: Nonitor cash flow and invest available cash.
mpact: Cash flow and availability of funds could be delayed or negatively affected.
RTO's Within 1 week, would need to resume monitoring cash flow.
r) !nvestor Relations
Description: Communicate company information through press releases and update website.
mpact: Could affect investor confidence if company does not continue updating public with the
latest company events.
RTO's Within 24 hours, would need to send press release communicating major incident to the
public.
Within 2 weeks, would need to eestablish corporate website and ensure website is upto
date with information. Would also need to book investor presentations.
s) Unit Holder Distribution
Description: Calculate distribution payable and cut check 2 days before due date (due date is last
business day of month).
mpact: Could seriously affect investor confidence if a monthly distribution is missed or delayed.
RTO's Within 24 hours (or more, depending on when the incident occurred in relation to the
distribution payment date) would need to address the unit holders' distribution. Access to
the network files would be required.
Within 3 weeks, would need to restore and have access to all f:\data\finance\ files.
t) Cor7orate Records
Description: Keeping permanent records of active contracts for suppliers and vendors.
mpact: No immediate impact and the other party to the contract could provide documentation.
RTO's Not applicable.
u) Technical O7erations
Description: A support group that has three areas of core competence: ngineering and Technical
Services, Process analysis and improvement, Project management.
mpact: oth project work and process improvement work could be suspended with little shortterm
impact. All employees (6 full time and 2 contractors) could work from home if necessary.
RTO's Not applicable. However, given the nature of this group, it is likely that some or all of the
members would participate in the recovery activities (regardless of where the event occurs).
Business mpact Analysis for Acme Printing
HAD OC - SWTCH
RSORC RTO RQRNNTS POSSL STRATCS
PRSONNL
24 hours
1 team leader
7 CSR's
se eisting personnel
2 weeks
1 manager
2 additional team leaders
6 additional CSR's
se eisting personnel
ACLTS
4 hours
1 800 number with 12 terminations
se Napleton's facilities
24 hours
8 desks
8 phones
production space and tables
Acquire and install desks, phones and
tables at Napleton
2 weeks
Desks, phones, tables for a total of 17
personnel
Acquire a temporary facility in the area,
and install desks, phones, tables, 800 line
TCHNOLOCY
4 hours
1 fa server
se an eisting server at Napleton
24 hours
1 eswitch server
8 networkattached PC's
1 special printer
se an eisting server at Napleton
temporarily, acquire and install PC's and
printer as needed
2 weeks
Same as above plus an additional 3
PC's
Relocate above PC's and printer from
Napleton, acquire and install a
replacement server and additional PC's as
needed
HAD OC - AO ORDRS
RSORC RTO RQRNNTS POSSL STRATCS
PRSONNL
24 hours
2 AO staff
se eisting staff
1 week
3 additional AO staff
se eisting staff
ACLTS
24 hours
2 desks, 2 phones, 1 fa
se eisting facilities at Napleton
1 week
3 additional desks and phones
Acquire and install desks and phones as
needed
Business mpact Analysis for Acme Printing
HAD OC - AO ORDRS
RSORC RTO RQRNNTS POSSL STRATCS
TCHNOLOCY
1 week
S networkattached PC's
Acquire and install PC's as needed
HAD OC - STRATCC SORCNC
RSORC RTO RQRNNTS POSSL STRATCS
PRSONNL
24 hours
3 staff
se eisting staff
ACLTS
24 hours
3 desks,
2 phones/phone lines
se Distribution Center, install desks and
phones as needed
TCHNOLOCY
72 hours
2 PC's with access to RP system,
1 printer
Acquire and install networkattached PC's
as needed,
Acquire and install printer as needed (or
share printer with DC staff),
Restore RP system and establish
connectivity
HAD OC - LLNC
RSORC RTO RQRNNTS POSSL STRATCS
PRSONNL
24 hours
NS coordinator,
4 billing assistants
(to monitor pricing, update orders for
"change billing" requirements, run
billing files)
se eisting staff
72 hours
1 ni System Administrator (to
transmit electronic files to customers if
electronic links to customers have not
yet been restored)
se Tech Services personnel
ACLTS
24 hours
S desks,
minimum of 1 phone
se Napleton's facilities
TCHNOLOCY
4 hours
NS server,
ridge to Central
Note: Assumes NS is on the "A list"
for system recovery.
NS server will fail over to alternate site
Business mpact Analysis for Acme Printing
HAD OC - LLNC
RSORC RTO RQRNNTS POSSL STRATCS
24 hours
Head Office : drive, NH ONS,
6 PC's, 1 high speed printer
PC's and printer would have to be
immediately available to meet this RTO
72 hours
links to customers / link for credit card
authorization
stablish links as needed
2 weeks
NCR printer
Acquire and install printer as needed
NATRALS
2 weeks
Paper Draft stock (24lb ond paper),
orm Stock - refunds,
nvoice Stock
Acquire materials as needed
HAD OC - NATONAL DATA CNTR
RSORC RTO RQRNNTS POSSL STRATCS
PRSONNL
4 weeks
NDC administrator,
3 reporting analysts
se eisting staff
ACLTS
4 weeks
4 desks,
minimum of 1 phone
Acquire facilities in area as needed
TCHNOLOCY
4 weeks
NDC server,
S PC's,
access to illing printer,
bridge to NS restored,
Note: NDC PC config Tera Term Pro,
Croupwise, Crystal Reports,
Poweruilder, NS cel, Cognos
PowerPlay, NS Word
Acquire and install server and PC's as
needed, restore software and data
HAD OC - DATA NANACNNT
RSORC RTO RQRNNTS POSSL STRATCS
PRSONNL
24 hours
1 Data Analyst (mfg support)
se eisting staff
72 hours
1 Data Analyst (NS support)
se eisting staff
2 weeks
Total S data analysts
se eisting staff
Business mpact Analysis for Acme Printing
HAD OC - PAYROLL
RSORC RTO RQRNNTS POSSL STRATCS
TCHNOLOCY
48 hours
Payroll server
2 PC's
1 printer
1 data line to outsourcer
Note: The application data stored on
our server is more detailed than the
data on outsourcer's server. Hence we
would have to restore the data as well
as the company profiles and setup
codes.
Restore outsourcer data on backup
server, acquire and install (or borrow)
PC's and printer, provide dialup
connection to outsourcer
1 week
Additional 1 PC, 1 data line
Relocate above PC's and printer to
alternate location (or acquire and install
new ones), acquire and install additional
PC at alternate location, connect all PC's
to payroll server, install 2 data lines
HAD OC - TRASRY
RSORC RTO RQRNNTS POSSL STRATCS
PRSONNL
1 week
1 Treasury person
se eisting staff
ACLTS
1 week
1 desk, 1 phone
Acquire space and install desk and phone
as needed
TCHNOLOCY
1 week
1 networkattached PC
Acquire and install as needed
f) Foil Stam7ing
Description: Addition of regular foil and holograph foil to products.
mpact: Would lose capability of producing 12 million foil impressions/month.
RTO's Within 48 hours, would need to contact outsourced foil stampers.
Within 1 - 2 weeks, would need to begin foil stamping.
g) Hel7 Desk/Production Su77ort
Description: Nonitoring of production applications and databases. Help Desk tracks all support.
mpact: Lack of monitoring could result in undetected production problems. Lack of Help Desk could
result in unresolved problems.
RTO's Within 12 hours, would need to reestablish production support with minimized staff.
Within 4 weeks, would need to reestablish normal functioning of Production Support.
B.2 Ninimum Resource Requirements
The following tables detail the minimum resource requirements for resuming the above processes, along
with possible strategies for providing these resources within the desired RTO's.
Within 3 - 4 weeks, would need to create and begin inventory replenishing plan.
d) Fulfillment
Description: Pick and ship of customer retail and branch supplies orders.
mpact: Would not be able to receive pick and ship orders and would not be able to send ordered
items to retail customers (appro. 2S0 orders per day) and branches (appro. 2S0 orders
per day).
RTO's Within 24 hours, would need to relocate fulfillment staff to Napleton.
Within 72 hours, would need to resume fulfillment activities.
e) Assured Delivery
Description: Receives all undelivered company orders for AC and YZ and processes communication to
the customer or the branch. Responsible for ensuring all the returned packages are
destroyed in a secure manner.
mpact: Would not be able to received the undelivered orders for AC and YZ. Would not be able
to send communication to the customer or branch that mail was returned. (appro. 100
returns per day).
RTO's Within 4 hours, would need to redirect mail delivery to Poplar Heights plant.
Within 48 hours, would need to resume Assured Delivery process from Poplar Heights plant.
f) Po7lar Heights WAN access
Description: The Poplar Heights plant accesses company's wide area network via a wireless link to the
Distribution Center.
mpact: The Poplar Heights plant would not be able to access the WAN.
RTO's Within 24 hours, would need to establish an alternate link to the WAN.
C.2 Ninimum Resource Requirements
The following tables detail the minimum resource requirements for resuming the above processes, along
with possible strategies for providing these resources within the desired RTO's.
d) Teleservice Database
Description: Order entry system used to capture customer information to place orders including all NCR
information.
mpact: nable to enter order information electronically in either Napleton or Oakville. All orders
would have to be taken manually. nable to respond to status enquiries.
RTO's Within 4 hours, would need to restore the application on a backup server.
e) Order Entry/Sort
Description: ntroduces all paper orders and fa orders into our system.
mpact: Would not have orders coming in by mail or fa.
RTO's Within 4 hours, would need to redirect electronic, fa and paper orders to Cedar Springs
and Oakville. Cedar Springs and Oakville would need to implement 7 24 data entry. Rush
orders would be suspended.
Within 24 hours, would need to send key Napleton data entry staff to Cedar Springs and
Oakville to assist with order entry interpretation.
Within 48 72 hours, would need to set up some data entry stations at Head Office.
Within 1 week, would need to establish an interim data entry facility at a suitable area
location, relocate all Napleton Order ntry personnel, and resume normal" operations.
f) Personal Forms
Description: Prints and finishes approimately 20,000 personal orders each day in Napleton.
mpact: Would lose production of personal forms (20,000 orders per day or S0 of company's
personal business).
RTO's Within 4 hours, would need to modify ODS to reflect alternate locations. Would need to
begin shipping base stock for unique Napleton orders, and additional materials, to Cedar
Springs and Oakville. Would need to schedule additional shifts at Cedar Springs and
Oakville. Would need to contact vendor to have a backup Nultiple sent to Oakville.
Within 24 hours, would need to begin producing Napleton's personal orders at Cedar
Springs and Oakville. Would need to install the backup Nultiple at Oakville. Would need to
send Napleton production staff to Cedar Springs and Oakville to assist with plating and
press operations (note union issue at Oakville).
Within 1 week, would need to begin increasing Oakville and Cedar Springs's capacity with
spare or used equipment, and additional staff, as needed.
g) Business Forms
Description: Prints and finishes approimately 2,000 business orders per day.
mpact: Would lose production of business forms.
RTO's Within 4 hours, would need to modify ODS to reflect alternate locations. Would need to
begin shipping base stock and additional materials to Cedar Springs. Would need to
schedule additional shifts at Cedar Springs. Would also need to redirect shipments from
suppliers and Walnut Crove.
Within 24 hours, would need to begin producing Napleton's business form orders at Cedar
Springs. Would need to send Napleton production staff to Cedar Springs to assist with the
increased volume.
h) Starter Kits
Description: Prints and finishes business and personal starter kits for banks and credit unions.
mpact: Would lose all production of Starter kits in Napleton.
RTO's Within 48 hours, would need to begin producing Starter Kits (of some sort) at Cedar
Springs, and other specialty products at Cedar Springs, Oakville or other locations. Would
also need to outsource specialty kits.
i) Nailing
Description: Delivery of completed orders. Nainly a function of .S. Nail.
mpact: .S. Nail will pick up from wherever we set up. However, possibility of several thousand
orders ready to ship that will not leave the plant.
RTO's Within 24 hours, would need to advise .S. Nail of rerouting and establish postal code sort.
Would also need to advise .S. Nail to redirect incoming mail and discontinue pickups in
Napleton.
NAPLTON - ORNS
RSORC RTO RQRNNTS POSSL STRATCS
PRSONNL
72 hours
6 Heath label operators
se Cedar Springs staff, supplemented
with Napleton staff as needed, for laser
forms
Note: Cedar Springs staff would be used
rather than Oakville staff to avoid any
conflict with union rules
se outsourcers' staff for continuous
forms
ACLTS
72 hours
Area for 2 Heath presses
2 workbenches
se Cedar Springs's facilities for laser
forms
se outsourcers' facilities for continuous
forms
Business mpact Analysis for Acme Printing
NAPLTON - ORNS
RSORC RTO RQRNNTS POSSL STRATCS
QPNNT
72 hours
2 Heath presses
4 turrets with numbering
se presses stored in Poplar Heights for
laser forms Note: We would have to
acquire spare numbering machines
se outsourcers' equipment for continuous
forms
NATRALS
72 hours
ase stock
Press supplies
Naterials would be shipped to Cedar
Springs and outsourcers from D.C.
NAPLTON - NALNC
RSORC RTO RQRNNTS POSSL STRATCS
PRSONNL
24 hours
1 support person or manager with CPC
and sort knowledge
se Napleton staff (by phone)
ACLTS
24 hours
Appro. 800 sq. ft for cages and tubs
se Cedar Springs and Oakville's facilities
QPNNT
24 hours
Additional cages
Acquire and configure additional cages
NATRALS
24 hours
Tags for additional cages
Acquire as needed
g) S7ecialty Products
Description: Products manufactured only in Oakville. Different equipment or base stock.
mpact: Would lose actual production of 2S0 orders each day.
RTO's Within 4 hours, would need to modify ODS to reflect alternate locations.
Within 48 hours, would need to begin shipping base stock for specialty products to
Napleton and/or Cedar Springs.
Within 72 hours, would need to send key Oakville production staff to Napleton or Cedar
Springs, and begin producing Oakville's specialty products.
i) Nailing
Description: Delivery of completed orders. Nainly a function of .S. Nail.
mpact: .S. Nail will pick up from wherever we set up. Possibility of 12000 + 2000 + 2S0 orders
ready to ship that will not leave the plant.
RTO's Within 24 hours, would need to advise .S. Nail of rerouting and establish postal code sort.
Would also need to advise .S. Nail to redirect incoming mail and discontinue pickups in
Oakville.
j) Sales
Description: All sales activities for Spanish customers.
mpact: Sales activities would be suspended.
RTO's Within 12 hours, would need to relocate sales personnel to an alternate location to handle
customer communication.
OAKvLL - CLARCATONS
RSORC RTO RQRNNTS POSSL STRATCS
PRSONNL
24 hours
2 people to handle return mail and
assured delivery to Caisse (can be done
in the evening)
se Oakville staff Note: nternal
clarifications are done by data entry and
CSR's do outbound which could be done
from someone's home.
2 weeks
Normal staff levels (included in Phone
Orders and Order ntry)
N/A
ACLTS
24 hours
2 workstations and phones
Work at home or use hotel facilities
2 weeks
ncl. in Phone Orders/Order ntry
N/A
TCHNOLOCY
24 hours
2 PC's with nternet access (for e
mails) Note: A home office would
require a desktop with modem to
access central systems.
se employees' home PC's or PC's in a
hotel business center
Business mpact Analysis for Acme Printing
OAKvLL - CLARCATONS
RSORC RTO RQRNNTS POSSL STRATCS
2 weeks
ncl. in Phone Orders/Order ntry
N/A
OAKvLL - AO ORDRS
RSORC RTO RQRNNTS POSSL STRATCS
PRSONNL
24 hours
1 AO person
Transfer the function to the bilingual AO
person at Head Office
ACLTS
24 hours
1 desk, 1 phone, 1 fa
se eisting facilities in Head Office
TCHNOLOCY
24 hours
1 networkattached PC and printer
se eisting technology in Head Office
OAKvLL - ORNS
RSORC RTO RQRNNTS POSSL STRATCS
PRSONNL
4 hours
4 management to plan switchover
se Longueil management (working with
Napleton and Cedar Springs
management)
24 hours
1 supervisor,
8 press operators,
12 bindery staff
se Napleton and Cedar Springs staff,
working overtime
48 hours
6 additional press operators,
10 additional bindery staff
se Oakville staff
1 week
Depends upon Napleton and Cedar
Springs's requirements
se additional Oakville staff
Business mpact Analysis for Acme Printing
OAKvLL - ORNS
RSORC RTO RQRNNTS POSSL STRATCS
ACLTS
4 hours
Conference room, 2 phones, 1 fa for
management staff
se hotel facilities, cell phones
24 hours
Space for backup Nultiple
Nake space in Napleton
48 hours
1000 sq. ft
4 working tables
Additional carts, shipping, matching,
assembling tables, bins
Acquire and install additional tables, etc.
as needed
1 week
4000 sq. ft
7 working tables
Additional conveyors
Acquire and install additional tables,
conveyors, etc. as needed
TCHNOLOCY
4 hours
1 PC, 1 printer, internet access
se hotel facilities, laptop PC
48 hours
2 networkattached PC's
Acquire and install additional PC's as
needed
1 week
S more networkattached PC's,
1 printer
Acquire and install as needed
QPNNT
24 hours
isting equipment at Cedar Springs
and Oakville plus backup Nultiple from
vendor
Cedar Springs currently has 8 open shifts
over each 24 hour period. There is also a
contractual agreement with vendor for
delivery of an Nultiple.
1 week
S presses (specialized NCR
imprinting),
200 numbering machines
Acquire new or used presses and
numbering machines as needed, also
salvage any undamaged equipment and
send to Napleton or Cedar Springs
NATRALS
4 hours
ntransit materials
Redirect intransit materials to Napleton
and Cedar Springs
24 hours
30 volume of base stock for nglish
forms and 10 volume for Spanish,
plus additional consumables
Note: Would start producing nglish
forms first
Ship stock and consumables to Napleton
and Cedar Springs from DC, also salvage
any undamaged materials and ship to
Napleton and Cedar Springs
Business mpact Analysis for Acme Printing
OAKvLL - ORNS
RSORC RTO RQRNNTS POSSL STRATCS
48 hours
100 nglish volume and 30
Spanish volume, plus additional
consumables
Note: Would start phasing in Spanish
Desjardins volume
Continue shipping additional stock and
consumables to Napleton and Cedar
Springs from DC
1 week
100 nglish volume and 100
Spanish volume, plus additional
consumables
Note: Would have completely phased in
all Spanish volume
Continue shipping from DC
OAKvLL - NALNC
RSORC RTO RQRNNTS POSSL STRATCS
PRSONNL
24 hours
1 support person or manager with CPC
and sort knowledge
se Oakville staff (by phone)
ACLTS
24 hours
Space for additional cages and tubs
se Napleton and Cedar Springs's
facilities
QPNNT
24 hours
Additional cages
Acquire S configure additional cages
NATRALS
24 hours
Tags for additional cages
Acquire as needed
OAKvLL -
RSORC RTO RQRNNTS POSSL STRATCS
PRSONNL
48 hours
1 person
se Oakville personnel
2 weeks
Same as above
Same as above
ACLTS
48 hours
1 desk, 1 phone
se another company facility (or work
from home if possible)
2 weeks
Same as above
When a temporary facility has been
acquired in the Oakville area, install a
desk and phone
TCHNOLOCY
48 hours
1 networkattached PC,
1 printer
Acquire and install a PC and printer as
needed
2 weeks
Same as above
Acquire and install a PC and printer at the
new facility (or relocate from the company
facility)
OAKvLL - SALS
RSORC RTO RQRNNTS POSSL STRATCS
PRSONNL
24 hours
4 sales personnel
se Oakville personnel
ACLTS
24 hours
4 desks, 4 phones, 1 fa
se hotel facilities or work at home
TCHNOLOCY
24 hours
4 PC's, 1 printer, internet access
se hotel facilities, laptops, or home
computers
Business mpact Analysis for Acme Printing
d) Nailing
Description: Shipping of completed orders (mainly a function of .S. Nail). Courier shipments, including
internal mail.
mpact: Would suspend delivery of 6600/day personal orders, 1S00/day business orders, and
200/day PAL orders. However, .S. Nail will pick up from wherever we set up.
RTO's Within 24 hours, would need to advise .S. Nail of rerouting and establish postal code sort.
Would also need to advise .S. Nail to redirect incoming mail and discontinue pickups in
Cedar Springs.
e) Sales
Description: Sales activities for Western .S..
mpact: Little impact. Sales activities could continue in the field, or be suspended temporarily.
RTO's Not applicable.
F.2 Ninimum Resource Requirements
The following tables detail the minimum resource requirements for resuming the above processes, along
with possible strategies for providing these resources within the desired RTO's.