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Chapter 1 1 Applications can be grouped into general use software or industry specific sof tware.
What are two examples of industry specific software? (Choose two.) an educational tool presentation spreadsheet word processing medical practice management software database management
Scoring Rule For: correctness of response Option 1 and Option 5 are correct. 1 point for each correct option. 0 points if more options are selected than required. Max Value = 2
2 What characteristic of word processing software would make it a local applicat ion? The The The The application is shared between users. software is stored on the local hard drive. software is accessible through a web page. software has the ability to manipulate text and graphics.
Scoring Rule For: correctness of response 2 points for Option 3 0 points for any other option Max Value = 2
3 Which three terms describe different types of computers? (Choose three.) operating system network laptop desktop Windows mainframe
Scoring Rule For: correctness of response Option 3, Option 4, and Option 5 are correct. 1 point for each correct option. 0 points if more options are selected than required. Max Value = 3
4 What are two benefits of connecting a laptop computer to a docking station? (C hoose two.) Mobility is increased. Less power is required. An external monitor can be used. More wireless security options are available. Alternate connectivity options may be available.
5 Why do servers often contain duplicate or redundant parts? Servers Servers Servers Servers require more power and thus require more components. should be accessible at all times. can be designed as standalone towers or rack mounted. are required by networking standards to have duplicate parts.
6 What measurement is commonly associated with computer processing speed? bits pixels hertz bytes
7 What are two advantages of purchasing a preassembled computer? (Choose two.) usually a lower cost exact components may be specified extended waiting period for assembly adequate for performing most general applications suited for customers with special needs
8 A user plans to run multiple applications simultaneously on a computer. Which computer component is essential to accomplish this? RAM NIC video card sound card storage device
9 Which adapter enables a computer system to exchange information with other sys tems on a local network? video card sound card modem card network interface card
10 What is the main storage drive used by servers, desktops, and laptops?
tape drive hard drive optical drive (DVD) floppy disk drive
11 Which component is designed to remove high-voltage spikes and surges from a p ower line so that they do not damage a computer system? CPU surge suppressor motherboard hard drive
12 What two functions does a UPS provide that a surge protector does not? (Choos e two.) It It It It It It protects the computer from voltage surges. provides backup power from an internal battery. protects the computer from sudden voltage spikes. gives the user time to phone the electrical company. gives the user time to safely shut down the computer if the power fails. provides backup power through a generator provided by the wall outlet.
13 Which computer component is considered the nerve center of the computer syste m and is responsible for processing all of the data within the machine? RAM CPU video card
sound card operating system
14 What can be used to prevent electrostatic discharge (ESD)? dry and non humid conditions carpeted floor grounding strap uncluttered work space
15 Because of the potentially dangerous voltage levels, which two devices should you not open unless you have been specifically trained to work on them? (Choose two.) mouse printer monitor keyboard hard drive power supply
16 In newer operating systems, how are system resources assigned by default when components are installed? manually assigned by the operating system manually assigned by the administrator statically assigned by the component to a preset resource dynamically assigned between the component and the operating system
17 A user reports that a peripheral device that was installed correctly last wee k has not been functioning since the PC was booted today. All other PC functions are working properly. What are three things a service technician should do to s olve the problem? (Choose three.) Use the testing functionality on the peripheral itself, if available. Verify that all cables are connected properly. Disconnect all cables connected to the computer except those connected to the p eripheral. Ensure that the peripheral is powered on. Disconnect the peripheral and verify that the computer is operating normally. Reload the computer operating system.
18 Which two steps should be performed when installing a peripheral device? (Cho ose two.) Download and install the most current driver. Connect the peripheral using any cable and any available port on the computer. Connect the peripheral using an appropriate cable or wireless connection. Test the peripheral on another machine before installing it on the one where it will be used. Check the computer documentation to see if the peripheral vendor is compatible with the PC vendor.
19 How is a server different from a workstation computer? The server works as a standalone computer.
The server provides services to clients. The workstation has fewer applications installed. The workstation has more users who attach to it.
20 Administrators at a multicampus college need access to their schedules wherev er the administrators go. Which computing device would be the most appropriate? PDA laptop desktop mainframe gaming device
21 How many unique values are possible using a single binary digit? 1 2 4 8 9 16
Chapter 2 1 Which method of interacting with an operating system involves typing commands at a command prompt? CLI GUI
redirector kernel translator
2 What are two ways that a user can interact with an operating system shell? (Ch oose two.) CLI OS GUI NIC kernel
3 What are three characteristics of an operating system that is released under t he GPL (GNU Public License)? (Choose three.) full access to source code software often available free structured development cycle can be expensive to purchase limits what end-user can do with code support normally user-based and often free
4 Which three resource specifications are given by the manufacturer to ensure th at an operating system performs as designed? (Choose three.) type of keyboard printer requirements required video memory
required hard disk space processor type and speed recommended amount of RAM
5 An operating system is severely damaged. All data on the partition needs to be deleted, and all application software must be reinstalled. Which installation m ethod should be used to correct the problem? clean install upgrade multi-boot virtualization
6 Which two statements should be included in a pre-installation checklist when u pgrading an operating system? (Choose two.) Verify that the hardware resources have multiple partitions. Verify that the hardware resources meet or exceed the published minimum require ments. Complete a full backup of all important files and data. Overwrite any data currently contained on the drive to remove all contents. Verify that the hardware resources are certified to work with the existing oper ating system prior to upgrading.
7 Which two statements are true about drive partitions? (Choose two.) Partitions are necessary in multi-boot installations. A hard drive can be divided into an operating system partition and a data parti
tion. User data is never overwritten when a drive is partitioned. A disk partition is a defined section of an operating system. Each partition requires a different file system type.
8 Which Windows file system is more likely to be used in an enterprise-level env ironment? ext2 ext3 NTFS FAT16 FAT32
9 What occurs when computers are configured to receive their network configurati ons dynamically? Each computer receives a permanent IP address. A network administrator enters information on each computer. Each computer requests configuration information from a server. An NIC automatically provides configuration information to the computer and sto res that configuration information.
10 Which three pieces of information must be specified on a computer to allow th at computer to send and receive information across networks? (Choose three.) IP address subnet mask closest server
default gateway operating system network card manufacturer
11 What is the purpose of a default gateway? physically connects a computer to provides a permanent address to a identifies the network to which a identifies the logical address of it to the rest of the network identifies the device that allows evices on other networks a network computer computer is connected a networked computer and uniquely identifies local network computers to communicate with d
12 Which statement is true about installing an operating system on computers in a networked environment? The computer name must be unique for all computers on the same network. The operating system must be the same on all computers on the same network. The amount of installed RAM must be the same on all computers on the same netwo rk. The operating system must have the latest patch applied during the installation or it will not participate in the network.
13 Which two items must be unique to each computer and cannot be duplicated on a network? (Choose two.) partition file system
computer name IP address operating system
14 Which Windows XP Automatic Update option allows you to select the time when a Windows update is executed? Automatic (recommended). Install updates from the Windows Update web site. Notify me but don t automatically download or install them. Download updates for me, but let me choose when to install them.
15 Which operating system patch installation method is used when a user is notif ied of a security update for remotely accessing a computer, but wishes not to in stall this patch? manual automatic semi-automatic prompt for permission
16 The Lesson TaskMaster application from ChalkBoard has a problem. Every time t he software is installed and loaded on a Windows XP-based Dell computer, and the moment something is typed followed by a tab, two tabs are inserted instead of o ne. What would be the best solution to this problem? Uninstall and then reinstall Lesson TaskMaster. Download, install, and apply a patch from Dell. Download, install, and apply a patch from Microsoft.
Download, install, and apply a patch from ChalkBoard.
17 What two items are available from the About Windows option through the Window s Explorer Help menu? (Choose two.) a list of troubleshooting links the end-user license agreement a list of installed hardware devices the date of the last Windows update the operating system version number a list of terms with links to definitions
18 What Explorer menu option is used to determine the Windows XP version install ed on a computer? Edit Help View Tools Favorites
19 Windows XP has a known problem with specific Intel processors. What is the be st course of action to take in this situation? Power off the computer and reinstall the CPU. Delete Windows XP and perform a clean install. Reinstall Windows XP to the same hard drive partition. Reinstall Windows XP to a different hard drive partition. Download and install the Windows patch that fixes this problem.
Replace the Intel processor with one that is approved by Microsoft.
20 A computer in the Advanced Technology Center computer room on the second floo r, room number 217, has the computer name ATC_217_7. What fact is true about the computer name? The The The The ity. The t to name is dynamically assigned by the DNS server. name is required to allow connectivity to the DHCP server. name must include the floor number to support the SLA agreement. names of all devices in a workgroup must be the same to allow LAN connectiv name makes it easier for users to reference the device when connecting to i share resources.

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Chapter 1 1 Applications can be grouped into general use software or industry specific sof tware.

sound card operating system

redirector kernel translator

default gateway operating system network card manufacturer

computer name IP address operating system

Download, install, and apply a patch from ChalkBoard.

Replace the Intel processor with one that is approved by Microsoft.

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