Visa International Operating Regulations

Volume I — General Rules

15 November 2008

**VISA PUBLIC**

THIS PAGE INTENTIONALLY LEFT BLANK.

15 November 2008 **VISA PUBLIC** Visa International Operating Regulations, Volume I—General Rules

About the Operating Regulations
The Visa Operating Regulations consist of the Visa International and Regional Operating Regulations, and govern the relationship between Visa and its Members. The Visa Operating Regulations do not constitute a third-party beneficiary contract as to any entity or person, nor do they constitute a contract, promise or representation, or confer any rights, privileges, or claims of any kind, as to any third parties. Visa reserves the right to amend, modify, delete or otherwise change the Visa Operating Regulations at any time, and such changes, if made after the publication date noted in this version of the Visa Operating Regulations (15 November 2008), will not appear in this manual. The contents of this manual will be updated in accordance with the normal publication cycle of the Visa Operating Regulations. In the event of any discrepancy between the text in this manual and the Visa Operating Regulations, the text contained in the Visa Operating Regulations takes precedence. The Regional Operating Regulations each apply only to the operations of Members within each respective Region (e.g., the Visa USA Inc. Operating Regulations only apply to a Member’s operations in the U.S. region). In addition, please note that Visa Europe is a separate entity that is an exclusive licensee of Visa Inc.’s trademarks and technology in the European region and, as such, members of Visa Europe are governed by the Operating Regulations of Visa Europe.

Purpose of this Manual
As a newly global, public company, Visa is increasing transparency to provide all stakeholders with a better understanding of our business. Visa believes public disclosure of our Operating Regulations will not only help demonstrate the complexity of our industry, but also the consideration Visa takes in balancing the interests of financial institutions, merchants and consumers, while maintaining strict compliance with the diverse regulatory requirements throughout the world.

Other Notices
Although the Visa Operating Regulations govern only our Members’ participation in the VisaNet payments systems, we recognize the broader community’s interest in understanding our rules. In order to safeguard the security of our cardholders and merchants and the integrity of the Visa system, we have omitted certain proprietary and competitive information from this manual. As such, a reader of this manual may observe non-sequential section numbering, and information that may seem out of context or incomplete regarding the subject addressed. Visa makes no representations or warranties as to the accuracy or completeness of the text contained in this manual. In addition, the Visa Operating Regulations refer to certain confidential and technical publications and associated materials published by Visa which explain certain system functions and product or service requirements related to the day-to-day operations of the VisaNet systems. These publications are considered extensions of the Visa Operating Regulations and apply if a Member participates in a specific service governed by their relationship with Visa. If you have questions about the Visa Operating Regulations, or need additional information that is not contained in these materials, please visit www.corporate.visa.com.

15 November 2008 **VISA PUBLIC** Visa International Operating Regulations, Volume I—General Rules

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About the Operating Regulations

Trademarks
Trademark notices and symbols used in this manual reflect the registration status of Visa trademarks in the United States. These materials are of a proprietary nature and should not be copied or distributed without written permission of Visa.

© 2008 Visa. All Rights Reserved.

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Table of Contents
Chapter 1: General Regulations
1.1 HIERARCHY OF VISA REGULATORY PUBLICATIONS . . . . . . . . . . . . . . . . . . . . . . 1.1.A Visa International By-Laws 1.1.B Visa International Operating Regulations 1.1.D Extensions to the Visa International Operating Regulations 1.1.D.1 Description 1.1.E Variances to the Visa International Operating Regulations 1.1.E.1 Board Powers 1.1.E.2 Variances 1.1.E.3 Emergency Variances 1 1 1 2 2 2 2 2 2

1.2 1.3 1.4 1.5

USE AND APPLICATION OF THE VISA INTERNATIONAL OPERATING REGULATIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 APPLICABLE LAWS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 CONFIDENTIALITY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 VISA RIGHTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 1.5.A Right to Monitor, Audit, Inspect, and Investigate 4 1.5.B Member Obligations 4 REGULATION ENFORCEMENT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 1.6.A Visa International Operating Regulations and Visa International By-Laws 5 1.6.B Fines and Penalties Process 5 1.6.B.1 Allegations 5 1.6.B.2 Investigation 5 1.6.B.3 Notification 5 1.6.C Fines and Penalties Rules 5 1.6.C.1 Repetitive Violations 5 1.6.C.2 Time Period 6 1.6.C.3 Willful Violations 6 1.6.D Fines and Penalties Schedule 7 1.6.D.1 General 7 1.6.D.2 Penalties for Non-Compliance with the Verified by Visa Global Performance Enhancement Program 7 1.6.D.3 Penalties for Member Failure to Comply with the Data Quality Compliance Program 8 1.6.D.6 Acquirer Penalties for Incorrect Use of Electronic Commerce Transaction Indicator Values 9 1.6.D.7 Penalties for Incorrectly Identifying Authorization Requests for Online Gambling Transactions 10 1.6.D.8 Penalties for Online Gambling Credit Compliance Program 10 1.6.D.9 Penalty for Member Failure to Report Fraud 11

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Penalty for Member Failure to Complete PIN Security Requirements Self-Audit or Self-Audit Compliance Statement, or Respond to Non-Compliance Notification 1.6.D.11 Acquirer Penalties for Merchants Identified as High Risk Exceeding Acceptable Chargeback Ratios 1.6.D.12 Penalties for Member Failure to Comply with the Electronic Commerce Merchant Monitoring Program 1.6.D.13 Penalties for Member Failure to Comply with the Chip Interoperability Compliance Program 1.6.D.14 Penalties for Incorrect Use of Dynamic Currency Conversion 1.6.D.15 Penalties for the Merchant Fraud Performance Program 1.6.D.16 Acquirer Penalties for Illegal Cross-Border Transaction Activity 1.6.E Data Compromise Recovery Solution 1.6.E.1 Data Compromise Recovery Eligibility 1.6.E.2 Data Compromise Event Time Period 1.6.E.3 Data Compromise Issuer Fraud Loss Recovery 1.6.E.4 Data Compromise Acquirer Fraud Loss Liability 1.6.E.5 Data Compromise Recovery Funds Distribution and Administration Fee 1.7

1.6.D.10

11 12 12 14 15 16 17 17 17 18 18 18 19

MARKS LICENSE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 1.7.A License Grant for Visa-Owned Marks 19 1.7.B Use of the Visa-Owned Marks 19 1.7.B.1 General 19 1.7.B.2 Use of Visa-Owned Marks for Visa Program 19 1.7.B.3 Use of Visa-Owned Marks in Corporate Names 20 1.7.B.4 Use of Visa-Owned Marks on Cards 21 1.7.B.5 Use of Visa-Owned Marks in Any Media 21 1.7.B.7 Use of a Visa-Owned Mark with Member Sponsorships 21 1.7.C Protection and Assessment of Visa-Owned Marks 22 1.7.C.1 Protection of Visa-Owned Marks 22 1.7.C.2 Brand Assessment 23 1.7.D Other Program Marks 23 1.7.D.1 Plus Program Marks 23 1.7.D.2 The Verified by Visa Mark 24 1.7.E Member Use of Non-Visa-Owned Marks 24 1.7.E.2 Use of Partnership and Sponsorship Marks 24 1.7.E.3 Multiple Marks 25 BIN LICENSE AND ADMINISTRATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 1.8.A BIN Licensing 26 1.8.A.1 BIN License Agreement 26 1.8.A.2 Visa Interchange Directory Update Form 26 1.8.B BIN Use 26 1.8.B.1 Member Requirements 26

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1.8.C BIN Administration Changes 1.8.C.1 Visa Responsibility 1.8.C.2 Member Responsibility 1.9

27 27 27

SALE OR TRANSFER . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27 1.9.A Notification 27 1.9.B Member Financial Liability 27 1.9.C Mergers, Acquisitions, or Restructuring 28 FOREIGN ACTIVITIES. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28 AGENTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28 1.15.A Use of a VisaNet Processor or Third Party 28 1.15.A.1 General Responsibilities 29 1.15.A.2 Fines and Penalties 30 1.15.B Use of an Airline Authorizing Processor 30 1.15.C Use of an Internet Payment Service Provider 30 1.15.D Contract Requirements Between Members, VisaNet Processors, and Third Parties 31 1.15.E Prohibitions 31 1.15.E.1 General Requirement 31 1.15.E.2 Misrepresentations by an Agent 31 1.15.F Agreements with Visa 32 1.15.F.1 General Requirements 32 1.15.F.2 Agreement Terms 32 1.15.G Marketing Materials 32

1.13 1.15

Chapter 2: Risk Management
2.1 GENERAL SECURITY REQUIREMENTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33 2.1.A Investigations 33 2.1.A.1 Member Responsibilities 33 2.1.A.2 Investigation Requirements 33 2.1.B Investigative Assistance 33 2.1.B.1 Member Responsibilities 33 2.1.B.2 Payment for Investigative Services 33 2.1.C Lost or Stolen Card Reports 34 2.1.C.1 Member Responsibility 34 2.1.C.2 Reimbursement 34 2.1.D Recovered Cards 34 2.1.D.1 Card Recovery 34 2.1.D.2 Notification of Card Recovery 34 2.1.D.3 Notification of Recovered Counterfeit Cards 35 2.1.E Account and Transaction Information Security 36 2.1.E.1 Overview 36 2.1.E.2 Loss or Theft of Account or Transaction Information 36 2.1.E.3 Investigations 37 2.1.E.4 Non-Compliance 37
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PIN Security Self-Audit Requirements PIN Security Non-Compliance Penalty for Member Failure to Complete Security Self-Audit or Annual Certification, or Respond to Non-Compliance Notification 2.1.F Counterfeit Losses 2.1.F.1 Responsibility for Counterfeit Transactions 2.1.F.2 Responsibility for Misencoded Visa or Visa Electron Cards 2.1.F.3 Issuer or Owner Identification 2.2

2.1.E.5 2.1.E.6 2.1.E.7

37 37 37 38 38 38 39

VISA RIGHTS AND RESPONSIBILITIES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 2.2.A Card Manufacturer and Third-Party Personalizer Certification 39 2.2.A.1 Certification of Approved Manufacturer 39 2.2.A.2 Certification of Third-Party Personalizer 39 2.2.B Corporate Risk Reduction Procedures 40 RISK MANAGEMENT SERVICES. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 2.3.A Card Recovery Bulletin Service 41 2.3.A.1 Overview 41 2.3.A.2 Availability 41 2.3.A.3 Regional Card Recovery File 42 2.3.A.4 Effective Dates 42 2.3.A.5 Fees 42 2.3.B EMV Liability Shift for Fraudulent Transactions 42 2.3.C Card Verification Service 43 2.3.C.1 Issuer Participation 43 2.3.C.2 Acquirer Requirements 43 2.3.C.3 Visa Responsibility 43 2.3.D Exception File Service 43 2.3.D.1 Overview 43 2.3.D.2 Updates 44 2.3.E Advanced Authorization (Effective 18 July 2008) 44 2.3.E.1 Issuer Participation 44 2.3.E.2 Confidentiality 45 2.3.F PIN Verification Service 45 2.3.G Positive Cardholder Authorization Service 45 2.3.H Visa Risk Manager, Effective 16 May 2008 45 2.3.H.1 Issuer Participation 45 2.3.H.2 Enrollment 45 2.3.I Merchant Fraud Performance Program 46 2.3.I.1 Criteria 46 2.3.I.2 Compliance 46 2.3.J Global Merchant Chargeback Monitoring Program 46 2.3.J.1 Criteria 46 2.3.J.2 Chargeback Handling Fees 46

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. . . .1 General Issuing Requirements 51 3.4 Visa Rights 2. . . .B. . .A.H Interchange Reimbursement Fees 52 PAYMENT SERVICE STANDARDS .4 PIN Verification Procedures 52 3.A. .4 Electronic Commerce Transaction Indicator Value 6 (ECI 6) Decline Compliance Program 54 3. .2.2. . .A.3.B. .3.C Card Requirements 49 3.K. .3.G. .D BIN 50 3.1. .J. .1.3. . .F Expiration Date Standards 51 3.3 Right to Deny an Account Range Request 51 3. .1.1 General Requirements 53 3.L. .1.1. . .2 Chip Card Requirements 51 3.C. . . .1.F.2 Account Range and BIN Assignment for Existing Visa Card Programs 51 3.A.3. .Global Merchant Chargeback Monitoring Program Merchants Identified as High Risk 2.1. . .D. .C.1.2.A Visa Product Hierarchy 49 3. .1 Account Range and BIN Assignment for New Visa Card Programs 50 3. .G.D.1.2 Acquirer Non-Compliance 2. . . .1. . .2 Assured Transaction Response Standards 53 3. . .2 Participation Requirements 52 3. .K Acquirer Monitoring Program 2. . . . .E. .G PIN Program 51 3. .1. .2. .1.L Visa Anti-Money Laundering Program 2.3.2 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.D. . . . .5 Chip Card Authorization Requirements 55 3.3.3 Service Code Requirements 52 3.2 International Transaction and Currency Conversion Disclosure 49 3. . .53 3.1.B Cardholder Agreements 49 3. . .3 47 47 47 47 47 47 47 48 Chapter 3: Issuer Requirements & Information 3.2 Card Specifications 50 3.1.1 Program Criteria 2.1 Overview 51 3.1.3.2. .2 Visa Anti-Money Laundering Program Compliance 2.A.2.E Account Number Specifications 51 3. . .1 Mark Usage 50 3.3 Decline Response Standards 54 3. .1 Visa Anti-Money Laundering Program Requirements 2. . .2. .J.1 GENERAL REQUIREMENTS . . . .G. . .A Authorization Requirements 53 3. .F. .1.1. .G. .1. .1. .49 3. . . Volume I—General Rules vii .1.1.6 Referral Response and Approval Rate Standards 55 3. .A.1 Cardholder Agreement Prohibition 49 3.1.L. .K.1 General Requirements 51 3.

A.B. .4 Account Generated Counterfeit Fraud 62 3.2.4 Billing Currency 3.3.3. .2.A.1 Overview 59 3. . .B Clearing and Settlement Requirements 3.H Non-Standard Cards 65 3.2 Unembossed Visa Card Issuers 65 3.2 Chip Card Program Requirements 63 3.1 General Participation Requirements 63 3. . .2 3-D Secure Processing Requirements 64 3.3. .A Chip Card Issuers 59 3.3. .5 Assistance to Acquirers in Obtaining Account Numbers 3.4.5 Post-Issuance Updates 60 3. .B.F.A Visa Classic Card Issuers 66 3.Table of Contents 3. . .3.3.1 BIN Requirements 65 3.1 General Requirements 64 3. .2.D. . . . . .3.3. .2 Participation Requirements 65 3. .1 Overview 67 3. .B.4. .E 3-D Secure Participation Requirements 63 3. .B.1 Card-Present Counterfeit Card Transactions 61 3. .1 3-D Secure General Participation Requirements 63 3.1 General Requirements 3.4 viii 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. .3. .3.4.2. .H.2 Card-Present Non-Counterfeit Fraudulent Transactions 62 3.3 Cardholder Verification Method 59 3.3.3. .3.2 Retrieval Request Rate Standards 3.2.A. . .F Global Co-branding Issuers 64 3.8 Mandatory Minimum Authorization Limits 3.A.2.I Proximity Payment Device Requirements 66 CONSUMER CARD PROGRAM REQUIREMENTS .G.3.2 Certification 67 3.3. .3 57 58 58 58 58 58 58 58 GENERAL PROGRAM REQUIREMENTS . .2 Chip Card Technology Requirements 59 3.3.3. . . 66 3.B.3. Volume I—General Rules .3. .2.2 Visa Mini Card Requirements 66 3. . . . .E.G.1 Non-Standard Card Requirements 66 3. .B.B.A.7 Authorization Limits 3. .E.F.2.3. .3.H. .B.D Visa Secure Electronic Commerce 63 3.3 Reimbursement for Interchange Transactions 3.3 Liability for Fallback Transactions 62 3.3.G Visa Card Product Extensions 65 3.4 Cardholder Account Selection 60 3. .3.B. . .3.3. . .B.A. .3.A.4.3.C Proximity Payment Issuers 63 3.B.6 Issuer Liability 60 3. . 59 3. .A. .B EMV Liability Shift for Fraudulent Transactions 61 3. . . . .B Visa Gold/Premier Card Issuers 66 3. .D.3.3. .

3.4.B.3 Core Services 3.4.B.4 BIN 3.4.C Visa Signature Card Issuers 3.4.C.1 General Requirements 3.4.D Visa Infinite Card Issuers 3.4.D.1 General Requirements 3.4.D.2 BIN 3.4.D.3 Spending Limit 3.4.D.4 Authorization Requirements 3.4.D.5 Delinquent Accounts 3.4.D.6 Global Support Services 3.4.D.7 Marketing Support 3.4.E Visa Electron Issuers 3.4.E.1 Overview 3.4.E.2 General Requirements 3.4.E.3 Participation Requirements 3.4.E.4 BIN 3.4.E.5 Card Specifications 3.4.F Prepaid Card Issuer Requirements 3.4.F.1 BIN 3.4.F.2 Issuer Terms and Conditions 3.4.F.3 Simple Purchase Prepaid Card 3.4.F.4 Partial Authorization Service 3.4.G Visa Prepaid Load Service 3.4.G.2 Issuer Dispute Resolution 3.5

67 67 67 67 67 67 69 69 69 69 69 70 70 70 71 71 71 72 72 72 72 73 73 74 74

COMMERCIAL CARD PROGRAM REQUIREMENTS. . . . . . . . . . . . . . . . . . . . . . . . .74 3.5.A Visa Commercial Card Issuers 74 3.5.A.1 General Requirements 74 3.5.A.2 Certification 75 3.5.A.3 BIN 75 3.5.A.4 Core Feature Requirements 75 3.5.A.5 Visa Information Management Services 77 3.5.A.6 Core Feature Descriptions 77 3.5.A.7 Core Services 78 3.5.C V Distribution Program Issuers 78 3.5.C.1 General Requirements 78 3.5.C.2 BIN 79 3.5.C.3 Fees and Dispute Resolution 79 3.5.D Fleet Service-Enhanced Visa Commercial Cards 79 3.5.D.1 General Requirements 79 3.5.D.2 Reporting Requirements 79 3.5.D.3 Issuer Liability 79

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3.5.E Visa Meetings Card 3.5.E.1 General Requirements 3.5.E.2 Core Features 3.5.E.3 Core Services 3.5.E.4 Customer Support Services 3.5.E.5 BIN 3.5.E.6 Fees 3.6

80 80 80 80 80 80 80

CARDS BEARING THE PLUS SYMBOL. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81 3.6.A Participation Requirements 81 3.6.B Account Number Specifications 81 ORIGINAL CREDIT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82 3.7.A General Requirements 82 3.7.B Recipient Member Requirements 82 3.7.B.1 Posting Requirements 82 3.7.B.2 Sender Data Requirements 82 3.7.B.3 Deposit-Only Account Number 82 3.7.B.4 Original Credit Dispute Resolution 82 3.7.B.5 Original Credit Pre-Settlement and Clearing Messages 83 VIRTUAL ACCOUNTS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83 3.8.A General Requirements 83 3.8.B Issuer Requirements 83 3.8.B.1 Initial Notification and Verification 83 3.8.B.2 Issuer Compliance 83 3.8.B.3 BIN 83 VISA TRAVELMONEY ISSUERS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84 3.9.A General Requirements 84 3.9.A.1 Overview 84 3.9.A.2 BIN 84 3.9.A.3 Transaction Processing 84 VISA GLOBAL ATM PROGRAM REQUIREMENTS . . . . . . . . . . . . . . . . . . . . . . . . . . 85 3.10.A Participation Requirements 85 3.10.A.2 Balance Inquiry Service 85 3.10.A.4 Cash Disbursement Fees 85 3.10.A.5 Custom Payment Service/ATM Program 85 CUSTOMER SUPPORT SERVICES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86 3.11.A Issuer Requirements for Recurring Transactions 86 3.11.B Global Customer Assistance Services 86 3.11.C Lost/Stolen Card Reporting Service 87 3.11.D Emergency Cash Service and Emergency Card Replacement Service 88 3.11.D.1 Overview 88 3.11.D.2 Issuer Responsibilities 88 3.11.D.3 Emergency Cash Service and Emergency Card Replacement Service Contact Responsibilities 90

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3.8

3.9

3.10

3.11

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3.11.D.4 Emergency Service Location Responsibilities 3.11.E Visa Infinite Card Emergency Payment Authorization Service 3.11.E.1 Issuer Responsibilities 3.11.E.2 Chargeback Limitations 3.11.F Travelers Cheque Global Refund Service 3.11.F.1 Member Responsibilities 3.11.F.2 Global Refund Service Responsibilities 3.11.F.3 Emergency Refund Location Responsibilities 3.11.G Additional Services 3.11.G.1 Collision/Loss Damage Insurance 3.11.G.2 Visa TravelMoney Cards 3.12

90 91 91 91 91 91 91 92 93 93 93

CARD MANUFACTURE AND DELIVERY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93 3.12.A Card Manufacturer and Third-Party Personalizer Certification 93 3.12.A.1 Issuer Standards for Approved Manufacturers and Third-Party Personalizers 93 3.12.A.2 Issuer Contract with a Card Manufacturer 93 3.12.A.3 Agent Registration Requirements 94 RISK MANAGEMENT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .94 3.13.A Fraud Activity Reporting 94 3.13.A.1 Overview 94 3.13.A.2 Fraud Activity Reporting 94 3.13.A.3 Performance Criteria 94 3.13.A.4 Non-Compliance 94 3.13.A.5 Penalties 95 3.13.B Security Staff Responsibilities 95 3.13.C Arrests 95 RECOVERED CARDS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .95

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3.14

Chapter 4: Acquirer Requirements & Information
4.1 ACQUIRER-MERCHANT CONTRACT REQUIREMENTS . . . . . . . . . . . . . . . . . . . . .97 4.1.A Merchant Qualification Standards 97 4.1.A.1 Financial Responsibility 97 4.1.A.2 Merchant Inspection 97 4.1.B General Requirements 98 4.1.B.1 Merchant Agreement 98 4.1.B.2 Revocation of Merchant Privileges 99 4.1.C Additional Provisions for Merchants 99 4.1.C.1 Restrictions on Cross-Border Merchant Contracting 99 4.1.C.2 Hotels and Cruise Lines 100 4.1.C.3 In-Transit Service Merchants 100 4.1.C.4 In-Transit Service Gambling Merchants 101 4.1.C.5 Electronic Commerce Merchants 101 4.1.C.6 Online Gambling Merchants 101 4.1.C.7 Dynamic Currency Conversion Merchants 102
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4.1.D

Additional Provisions for Internet Payment Service Providers and Sponsored Merchants 4.1.D.1 Merchant Classification 4.1.D.2 Acquirer Responsibilities for Internet Payment Service Providers and Sponsored Merchants 4.1.D.3 Internet Payment Service Provider Agreement Requirements 4.1.D.4 Merchant Category Code Assignment for Internet Payment Service Providers and Sponsored Merchants 4.1.D.5 Merchant Outlet Provisions for Internet Payment Service Providers and Sponsored Merchants 4.1.E Additional Provisions for International Airline Program 4.1.E.1 Qualification 4.1.E.2 Business Plan 4.1.E.3 Special Merchant Agreement Requirements 4.2

102 102 102 102 103 103 103 103 103 104

TRANSACTION RECEIPT REQUIREMENTS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105 4.2.A Legend Wording 105 4.2.B In-Transit Terminal Transaction Receipt Delivery 105 EMV LIABILITY SHIFT FOR FRAUDULENT TRANSACTIONS . . . . . . . . . . . . . . . . 106 4.3.A Card-Present Counterfeit Card Transactions 106 4.3.B Card-Present Non-Counterfeit Fraudulent Transactions 106 4.3.C Liability for Fallback Transactions 107 4.3.D Account Generated Counterfeit Fraud 107 TERMINAL REQUIREMENTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108 4.4.A Point-of-Transaction Terminals 108 4.4.A.1 Service Codes 108 4.4.A.2 Terminal Functions 108 4.4.B Magnetic-Stripe Terminals 109 4.4.B.1 Terminal Logic 109 4.4.B.2 BIN Logic 109 4.4.B.3 PIN Security 109 4.4.C Chip-Reading Devices 109 4.4.C.1 General Requirements 110 4.4.C.2 Terminal Logic 110 4.4.C.3 PIN Requirements 112 4.4.C.4 PIN Pad Requirements 112 4.4.C.5 Acquirer Responsibilities 113 4.4.C.6 Acquirer Liability 113 4.4.D Proximity Payment Terminals 113 4.4.D.1 Proximity Payment Terminal General Requirements 113 4.4.D.2 Proximity Payment Program Requirements 113 4.4.E Unattended Acceptance Terminals 114 4.4.E.1 General Requirements 114 4.4.E.2 Prepaid Card Transaction Requirements 114

4.3

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Unattended Acceptance Terminals that Perform Cardholder-Activated Transactions Type A 4.4.E.4 Unattended Acceptance Terminals that Perform Cardholder-Activated Transactions Type B 4.4.E.5 Unattended Acceptance Terminals that Perform Cardholder-Activated Transactions Type C 4.4.F Electronic Signature Capture Devices (Effective 15 May 2009) 4.5

4.4.E.3

115 115 116 116

AUTHORIZATION REQUIREMENTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .117 4.5.A Floor Limits 117 4.5.A.1 Visa Floor Limits 117 4.5.A.2 Acquirer Floor Limits 117 4.5.B General Authorization Requirements 117 4.5.B.1 General Requirements 118 4.5.B.2 Data Quality Requirements 118 4.5.B.3 Hours of Authorization 118 4.5.B.4 Transaction Currency Conversion Requirements 118 4.5.B.5 Dynamic Currency Conversion Requirements 119 4.5.B.6 Computer Interface Requirements 119 4.5.B.7 Authorization Routing 119 4.5.B.8 Authorization Rejection 120 4.5.B.9 Authorization Reversals 120 4.5.B.10 Local Authorization Services for International Airlines 120 4.5.B.11 Automated Fuel Dispenser Status Check Authorization 120 4.5.B.12 Partial Authorization Service 120 4.5.C Exceptions for Manual Authorizations 121 4.5.C.3 Authorization Procedures 121 4.5.C.4 International Exception File 121 4.5.D V.I.P. System Emergency Authorization Procedures 121 4.5.D.1 Use of Emergency Authorization Procedures 121 4.5.D.2 Emergency Procedures 122 4.5.E Stand-In Processing—Non-Visa Transactions 122 CASH DISBURSEMENTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .122 4.6.A Manual Cash Disbursements 122 4.6.A.1 Visa Electron Cards 122 4.6.A.2 Foreign Branches 122 4.6.A.3 Cash Disbursements Through Related Companies 123 4.6.A.4 Display of Marks 123 4.6.A.5 Maximum Manual Cash Disbursement Amount 123 4.6.A.6 Cash Disbursement Fees 123 4.6.B Transaction Processing Requirements 123 4.6.B.1 Uniform Services 123 4.6.B.2 Validation of Cardholder Identity 123 4.6.B.3 Floor Limit and Terminal Requirements 123 4.6.B.4 Transaction Currency 123
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Table of Contents

4.6.B.5 Transaction Receipt Copy 4.6.B.6 Fee Disclosure 4.6.B.7 Prohibition 4.6.C Cheque Acceptance 4.6.C.1 General 4.6.C.2 Encashment Procedure 4.6.C.3 Encashment Limitations 4.6.D Chip Card Acceptance 4.7

124 124 124 124 124 124 124 125

ATM ACQUIRER STANDARDS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125 4.7.A Participation Requirements 125 4.7.B ATM Acquirer Requirements 125 4.7.C Card Acceptance Requirements 125 4.7.D ATM Acceptance Technology Requirements 126 4.7.D.1 Account Numbers 126 4.7.D.2 Chip-initiated ATM Authorization Requirements 126 4.7.E Transaction Processing Requirements 126 4.7.E.1 ATM Processing 126 4.7.E.2 ATM Acquirer Requirements 126 4.7.E.3 Fees 127 4.7.E.4 Technology Requirements 127 4.7.E.5 ATM Authorizations 127 4.7.E.6 Deferred Clearing Processing 127 4.7.E.7 ATM Expiration Date Editing 128 4.7.E.9 Authorization Routing—Visa Cards or Visa Electron Cards 128 4.7.E.10 Authorization Routing—Cards Bearing the Plus Symbol 128 4.7.E.11 ATM Transaction Receipt Requirements 128 4.7.E.12 Minimum Cash Disbursement 128 4.7.E.13 Currency or Cheque Disbursement 128 4.7.E.14 Transaction Currency 129 4.7.E.15 Transaction Surcharge 129 4.7.F Balance Inquiry Service 129 ELECTRONIC COMMERCE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129 4.8.A Website Requirements 129 4.8.B Special Requirements for Online Gambling Merchants 130 4.8.C Data Protection Method Requirements 130 4.8.D Visa Secure Electronic Commerce 130 4.8.D.1 General Participation Requirements 130 4.8.D.2 3-D Secure Participation Requirements 130 CLEARING AND SETTLEMENT SERVICES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132 4.9.A Transaction Processing Requirements 132 4.9.A.1 Data Quality Requirements 132 4.9.A.2 Interchange Data Element Requirements 132 4.9.A.3 Transaction Currency 132

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15 November 2008 **VISA PUBLIC** Visa International Operating Regulations, Volume I—General Rules

4.9.A.4 Transaction Receipt Retention Periods 4.9.B Clearing Requirements 4.9.B.1 Original Transaction Receipts with Illegible or Invalid Account Numbers 4.9.B.2 Transaction Receipt Processing Time Limits for Transactions 4.9.B.3 Processing Time Limits for ATM Transactions 4.9.B.4 Processing Time Limits for In-Transit Service Transactions 4.10

132 132 132 133 133 134

ORIGINAL CREDIT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .134 4.10.A Originating Member Requirements 134 4.10.B Original Credit Pre-Settlement and Clearing Message Requirements 134 4.10.B.1 Original Credit VisaNet Response 134 4.10.B.2 Original Credit Pre-Settlement Decline Response 135 4.10.B.3 Original Credit Clearing 135 4.10.B.4 Original Credit Reversal 135 4.10.C Original Credit Money Transfer 135 4.10.C.1 Original Credit Money Transfer Single Sender and Single Recipient 135 4.10.C.2 Original Credit Money Transfer Sender Data 135 OTHER TRANSACTION PROCESSING REQUIREMENTS . . . . . . . . . . . . . . . . . . .136 4.11.A Visa Prepaid Card Requirements 136 4.11.B Visa Purchasing Card Transaction Requirements 136 4.11.C Visa Fleet Service-Enhanced Transactions 136 4.11.D Visa Prepaid Load Service 137 RISK MANAGEMENT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .137 4.13.A Fraud Management and Reporting 137 4.13.A.1 ATM Transaction Exceptions 137 4.13.A.2 ATM Card Retention 138 4.13.A.3 Fraud Reporting 138 4.13.B Merchant Fraud Performance Program 138 4.13.C Merchant Records 138 4.13.D Lost or Stolen Card Reports 138 4.13.E Recovered Visa Cards and Visa Electron Cards 139 4.13.E.1 Card Recovery and Notification 139 4.13.E.2 Rewards Paid by Acquirer 139 4.13.E.3 Handling Fee 139 4.13.F Merchant Activity Monitoring Standards 139 4.13.F.1 Activity Monitoring 139 4.13.F.2 Normal Weekly Activity Reporting 140 4.13.F.3 Exception Reports 140 4.13.F.4 Investigation of Merchant 141 4.13.F.5 Acquirer Compliance 141 4.13.F.6 Fines and Penalties 141 4.13.G High-Risk Telemarketing Merchant Monitoring Standards 142

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Table of Contents

4.13.G.1 Normal Daily Activity Reporting 4.13.G.2 Exception Reports 4.13.G.3 Investigation of Merchant 4.13.G.4 Acquirer Compliance 4.13.H Online Gambling Transaction Audit Program 4.13.I Online Gambling Credit Compliance Program 4.13.I.1 Criteria 4.13.I.2 Threshold Modification 4.13.J High-Risk Electronic Commerce Merchant Monitoring Standards 4.13.J.1 High-Risk Designation 4.13.J.2 Risk Management Review 4.13.J.3 Implementation Period 4.13.J.4 Acquirer Compliance 4.13.J.5 Visa Rights and Responsibilities 4.13.K Electronic Commerce Merchant Monitoring Program 4.13.L Merchant Compliance 4.13.L.1 Investigation of Merchant 4.13.L.2 Revocation of Privileges 4.13.L.3 Acquirer Responsibilities for Termination 4.13.L.4 Fees and Costs 4.13.M Card Recovery Bulletin 4.13.M.1 Acquirer Responsibility 4.13.M.2 Requests

142 142 143 143 143 143 143 144 144 144 144 144 144 145 145 145 145 146 146 146 147 147 147

Chapter 5: Payment Acceptance
5.1 ACCEPTANCE REQUIREMENTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149 5.1.A Display of Marks 149 5.1.A.1 General Requirements 149 5.1.A.2 Merchant Websites 149 5.1.A.3 Promotional Material 150 5.1.B Honoring Cards 150 5.1.B.1 Card Types 150 5.1.B.2 Uniform Services 150 5.1.C Prohibitions 151 5.1.D Cardholder and Card Verification 151 5.1.D.1 Identification Verification 151 5.1.D.2 Uncertain Identification 153 5.1.D.3 Missing Imprint or Expired Card 153 5.1.E Authorizations 153 5.1.E.1 Transactions Below Floor Limit 153 5.1.E.2 Transactions Above Floor Limit 153 5.1.E.3 Other Required Authorizations 154 5.1.E.4 Hotel and Car Rental Transactions 155 5.1.E.5 Airline Transactions 155

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15 November 2008 **VISA PUBLIC** Visa International Operating Regulations, Volume I—General Rules

.6 Aggregated Transactions 161 5.2.2 156 156 156 157 157 157 158 159 TRANSACTION RECEIPT COMPLETION.10 Timeshare Transactions 5. . . . .C Recurring Transactions 165 5.F Data Protection Method Requirements 5. .B.3. .E Transaction Receipt Delivery to Cardholder 167 5. . .B.A. .8 Mail/Phone Order and Electronic Commerce Transactions 5.2 Amended Transaction Receipts 167 5. . .4 Electronic Commerce Transactions 161 5.2.11 Partial Authorizations 5. . .1. . .A General Transaction Receipt Information Requirements 160 5. .D.9 Recurring Transactions 5.B Delayed or Amended Charges 164 5.9 Small Ticket Transaction 164 TRANSACTION RECEIPT PROCESSING .2. .E.4 Special Credit Refund Requirements for Timeshare Merchants 166 5.E.D Credit Refunds 166 5.E.B.F Transaction Receipt Deposit 167 5. .3.5 Recurring Electronic Commerce Transactions 161 5.2 Special Requirements for Car Rentals 165 5. .2 Prohibitions 166 5. .B.1.1.2. .A Multiple Transaction Receipts and Partial Payments 164 5. .3.2. .2.3.5 Returned Merchandise and Adjustments 166 5. .B. . . .3 Cardholder Signature 160 5.6 Cruise Line Transactions 5.3.B.C.1.3.160 5.E.1 Restrictions 166 5.3.12 Automated Fuel Dispenser Transactions 5.B. .F. .1.1.E. .3. .E.E.7 High-Risk Telemarketing Transactions 5. .1 Delayed or Amended Charge Transactions 160 5.D.3 Transaction Receipt Reversal or Adjustment 166 5. .D.B.2 Deposit Location 168 5. .8 Returned Merchandise and Adjustments 163 5. .1.2.E.3 Mail/Phone Order Transactions 161 5. .2.2.F. . .E. .1 General Requirements 160 5. . . .3. . . .D.3.2.3. .2 Recurring Services Transactions 161 5.B Special Transaction Receipt Information Requirements 160 5.7 Dynamic Currency Conversion 162 5.B.2.5. . .1 General Requirements 165 5. .B. .3.2.2.B.3. . Volume I—General Rules xvii .3. . .A. .3.2.A.3.3.D. . .C. .2 Credit Transaction Receipt 166 5. . . . .2 Manually Imprinted Transaction Receipts 160 5. .1 General Requirements 164 5.3 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.1 Transaction Receipts 167 5.3.164 5.3.1 Deposit Restrictions 167 5.1.

4.D. .4.I.4.F Small Ticket Transaction 174 5.I.1 General Requirements for Internet Payment Service Providers 176 5. .1 Aggregated Transaction General Requirements 174 5.A.4.I.4.3 5.4.5 Transaction Receipt Delivery 170 5.4 Transaction Processing 173 5.4.A.Table of Contents 5.2 Merchant Description 169 5.4.3 Aggregated Transaction Cardholder Notification 175 5.3. .F.4.H.E.C Online Gambling Transactions 171 5. .4.F.1 Proximity Payment General Requirements 173 5.3.4 Internet Payment Service Provider Liability 177 xviii 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.G.3 Authorization Requests 169 5.F.D In-Transit Service Gambling 172 5.2 Aggregated Transaction Restrictions 175 5.G.A. . .1 Small Ticket Transaction General Requirements 174 5.2 Authorizations 173 5.4.H Merchant Outlet Requirements for Electronic Commerce and Mail/Phone Order Merchants 175 5.1 Transaction Restrictions 172 5.4 Small Ticket Transaction Receipt 174 5.4.4 Deposit Time Limits Payments to Merchants 168 168 SPECIAL MERCHANT PAYMENT ACCEPTANCE SERVICES .4.D.C.4.4.2 Contactless Program Payment Requirements 173 5.4.2 Small Ticket Transaction Restrictions 174 5. .4.4.4 5. .F.G.D.H.4.4. .4. .F.4.4.G.F.3 Internet Payment Service Provider Customer Support 177 5.A.I.1 Disclosure of Merchant Outlet Country 176 5.2 Determination of Merchant Outlet 176 5.4.4.4.3 Cardholder Credit 173 5.4.2 Special Website Requirements 172 5.E. .4.4 Aggregated Transaction Receipt Requirements 175 5.4.E Proximity Payment Transactions 173 5.4 Transaction Date 169 5.4.A.I Internet Payment Service Providers 176 5.D.6 In-Transit Terminal Requirements 170 5.3 Small Ticket Transaction Cardholder Verification 174 5.4.2 Internet Payment Service Provider and Sponsored Merchant Name 176 5. .C.G Aggregated Transactions for Electronic Commerce Merchants 174 5. 168 5. .4.A.4.1 Transaction Currency 169 5. .4.4.1 Special Requirements 171 5. .B Gambling Transactions 170 5. Volume I—General Rules .4.A In-Transit Service Transaction Requirements 168 5.4.

S.S.3 Accommodation Information 5.S.4.1 General Requirements 5.2 Billing Information 5.2 Liability for Installment Transactions 5.T.J Installment Transactions 5.J.4.N.N.R.4.4.Q.4.T Priority Check-out Service 5.4 Reservation Confirmation 5.N.4.4. Volume I—General Rules xix .4.4 Document Retention 177 177 178 178 178 178 178 179 179 179 179 179 179 180 180 180 180 180 180 180 180 181 181 181 182 182 182 182 182 183 183 183 184 184 184 184 184 185 185 185 185 185 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.K Load Transactions and Buy-a-Card Transactions 5.4.4.5.2 Billing Information 5.1 General Requirements 5.R.L Visa Prepaid Load Service 5.3 Transaction Receipt Delivery 5.4.4.4.J.6 Cancellation Confirmation 5.4.4.8 Unavailable Accommodations 5.2 Visa Prepaid Load Partner Requirements 5.4.4.S.Q Delayed Delivery Transactions 5.4.4.1 General 5.4.2 Transaction Receipt Deposits 5.R.S.4.4.4.4.4.4.4.N Quasi-Cash Transactions 5.4.S.S.4.4.7 Cancellation Period 5.4.4.5 Cancellation Period 5.4.R.L.4.S.1 Authorization 5.2 Transaction Receipt and Priority Check-out Agreement Completion 5.4.L.1 General Requirements 5.10 Unavailable Cruise Line Accommodations 5.R.9 Unavailable Hotel Accommodations 5.T.R.4.6 Transaction Receipt Delivery to Cardholder 5.2 Validation of Cardholder Identity 5.8 Cancellation Confirmation 5.Q.4.T.4.4.R.S.4.5 Transaction Receipt Completion 5.S Advance Deposit Service 5.3 Wire Transfer Money Order Merchants 5.M Account Funding Transactions 5.O Sale of Visa Travelers Cheques and Foreign Currency 5.4.4 Reservation Confirmation 5.1 General Requirements 5.3 Reservation Information 5.4.1 Visa Prepaid Load Service General Requirements 5.P Scrip 5.7 Unclaimed Accommodations 5.T.S.R.R Hotel Reservation Service 5.

E Merchant Monitoring Programs—Compliance 190 Chapter 6: Payment Services 6.A. . .A Recovered Card Procedures 189 5. . .3 Reservation Information 5. . . . .4 Reservation Confirmation 5.X.A. . . . .Y. . . .Table of Contents 5. 189 5.X. . . .1.6 Cancellation Confirmation 5.B.B. . .6 Visa Extended Access 191 6. . . . .4. .5 Online Financial Transactions 194 6. . .B Reasons for Card Recovery 189 5.1. . 191 6.8 Support 192 6. . .1 General Requirements 5. .4. . . .4.1. . .2. .B.3 Encashment Limitations 5. .2 Responsibility for Losses 193 6.2 Billing Information 5. .1. Fax.W Cash-Back Services 5. . 193 6.5 Cancellation Period 5. .2.3 Responsibility for Telephone.4.A Authorization Transactions 193 6. . . .4. .4. .2 Confidentiality 191 6. .B.B. . . . . .4.5.4. . . . . .3 Non-Assignable Right 191 6.1.X.5. CLEARING AND SETTLEMENT .X.Y.5. .5. .4.A.7 BASE II Edit Package 192 6. .2. .8 Unavailable Specialized Vehicles 5.4. . . . Volume I—General Rules . . . . .1.Y.2 xx 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. .5. .1. . . .C Single Message System 192 AUTHORIZATION.X.B.4.V Hotel or Cruise Line Cash Disbursements 5. . . . .X.Y Cheque Acceptance 5. .A. .1 General 5.1 GENERAL REQUIREMENTS .2 Encashment Procedure 5. .1 Proprietary Interest 191 6. .2.1.4. and Telex Calls 193 6. . .4.C Notification of Recovered Cards 189 5.7 Unclaimed Specialized Vehicles 5.U Cruise Line On-Board Casinos 5. . . . .B. .X Specialized Vehicle Reservation Service 5.1 General Authorization Requirements 193 6. . .4. .X. .2.5 186 186 186 186 186 187 187 187 187 187 188 188 188 188 188 189 CARD RECOVERY .4 Restricted Use 191 6. .2. . . .D Rewards Paid by Acquirer for Recovered Cards 189 5.B Use of VisaNet 191 6.A. . . .4.4. . . . .X. . . . . . . .4 Currency Conversion 193 6.1. . .1.A BIN Processing 191 6. .

C. . . . . . .3. . . . . .206 7.C.2.D.2. .2.2 Issuer Rights 205 7.3. . . . . . .1 7.2 Issuer Responsibilities 205 7. . .2.2. . . .C Clearing Requirements through VisaNet 6. .3. .E. .C. . . .3. . . .6 Member Reversal of Duplicate Data: Through VisaNet 6. .B. . . . . . . . . . . . . . .3. .2.D VisaNet Copy Request and Fulfillment Service 204 7.3. . . . .C. . and Representments 7.3 INTRODUCTION . . . . .3.B. . .4. . .4 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.3. . . . . . . . . . . .F.E. .7 Member Reversal of Duplicate Data: Exceptions for Private Agreements 6.2 Fee Recovery 205 CHARGEBACKS AND REPRESENTMENTS .199 TRANSACTION RECEIPT RETRIEVAL . .2 Documentation 206 7.A Request for Transaction Receipt Copy 199 7.6. .2. . . .2.4.3 Exception for Domestic Interchange 6. .3.3. .2. .1 Fees 205 7. . . .C. .F.3. .C.199 MUTUAL ASSISTANCE . . . .1 Interchange Sent via VisaNet Access Point 6. .C. . . .2 Transaction Fulfillment Document Requirements — Small Ticket Transaction 201 7. . . .B Transaction Receipt Retention 200 7. .3.D.C. .1 Minimum Data Requirements 200 7.3 Transaction Receipt Fulfillment Documents—Data Requirements 201 7.4.A Chargeback and Representment Process 206 7.2. . .5 Notification of Duplicate Data: Exceptions for Private Agreements 6. . .4. . . . . .3. .C. .1 Acquirer Responsibilities 204 7. . . .F Retrieval Fees 205 7. .2 Required Interchange through VisaNet 6. .2. .C Transaction Receipt Request and Fulfillment Data 200 7. .E Acquirer Discrepancy Notification 205 7. . .199 7. . . . . . . . . .4 Notification of Duplicate Data: Through VisaNet 6. . . . . . . . .C. . Chargebacks. . . .1 Applicability 6. .2 7. . .1 Clearing and Settlement 206 7.3. . . . . . .B Chargeback and Representment Transmission 206 7.8 Member Reversal or Adjustment of Credit Transactions through VisaNet 6.B General Clearing Requirements 6. . . . . . Volume I—General Rules xxi . .B. .B.2. . .1 Request Discrepancy or Data Omission 205 7. .9 File Correction Service 194 194 194 194 194 195 195 196 196 197 197 197 Chapter 7: Transaction Receipt Retrieval. .C.3.

C. . . .E. .7 7. . .4. . . .7.A Reason 222 7. . . . . .5. .D. . . . . . . . .D. . . . Conditions. .5. . . . . .B. . . .2 Pre-Arbitration Response 222 7.2 Pre-Compliance Rebuttal 228 7. . . . . . . . . . . . . . .10. . . . . . .7. and Time Limits 215 7.4. . . . . .2 Chargeback Amount 7.4.7. . . . .9 7.1 Pre-Compliance Acceptance 228 7. . . .D.4. .D. . .A Pre-Compliance Attempt 228 7.C. . .D. . .C.2 Chargeback Dispute Groups and Time Limits 7. . . . . . . . . .7. . 215 7.3 Currency Conversion 7.4 Valid Request 225 7. .4. . . . . . . .2 Representment Amount 216 CHARGEBACK REASON CODES .10. . . . . .5 207 207 207 207 207 207 208 211 213 213 214 214 214 214 REPRESENTMENT . . . . . . . .6 7. . . . .1 Overview 7.7. . .4. . . . . . Volume I—General Rules . .10 xxii 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.7.C. .7 Finality of Decision on Appeal 227 COMPLIANCE .C Arbitration Process 223 7. . . . . .10. .1 Pre-Arbitration Attempt 222 7. . . .7. . .D. . . .A. .C. . . .C.8 7. . . .7. . .C. . . . . . . . . . . . . . 228 7. .10. . .2 Return of BASE II Presentment 7. . . . . . .4. . .D. . . . . . . . . 222 7. . . .E. .7. . . .B. . . . . . . .C. .C. . .B. . . . .A.D. . . .1 Attempt to Settle 7. . . .4 Chargeback Time Limits 7.4.5 Appeal Rights 226 7. . . . . . . . .E Processing Requirements 7. . .6 Appeal Filing Fee 227 7. . . .C Data Compromise Recovery 228 7.4.4.Table of Contents 7.3 Invalid Request 224 7. . . . . . . . .C Chargeback Reduction Service 7. .4. . .4. .5.E.3 Reasons and Time Limits for Specific Transaction Types 7. .10. . .3 Pre-Arbitration Acceptance or Rebuttal 223 7. . 216 ARBITRATION . . . . . . . . . .4. .3 Return of Chargeback 7. . . . . . . . . .A Representment Reasons.7.7. . . . . . . .1 Representment Documentation Requirements 216 7.1 Chargeback Documentation 7. . . . . . .D Chargeback 7. . .3 Pre-Compliance Response 228 7.1 Filing Reasons 223 7. .10. .2 Filing Procedures 223 7. . . .7. .5 Transaction Chargeback Method 7.7. . . . 227 PRE-COMPLIANCE CONDITIONS .D Pre-Compliance Acceptance or Rebuttal 228 7. . . 227 FILING CONDITIONS .4.B Pre-Arbitration Conditions 222 7.C. . . .

11. .8 Card Acceptance Violations 230 7.11. . .A.13. . . .1 Visa Notification 233 7.11. .11.A. . . . . . . .11. .11.229 7.1 Appeal Amount 235 7.11.6 Delayed or Amended Charges 230 7. . .11. . .D. .D. .4 Finality of Decision on Appeal 235 INTERCHANGE REIMBURSEMENT FEE COMPLIANCE (EFFECTIVE 1 JULY 2008) . . . . .13. .C Invalid Request 232 7. .A. . . . .B Transaction Aggregation Criteria 237 7. . .D. . . .B.5 Copy Fulfillment 230 7.14 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.2 Filing Period 238 7. . .11 COMPLIANCE PROCESS . . .B Filing Procedures 231 7. .B. .4 Filing Fee 232 7. .7. . .A. . . . . . .11. .11.5 Financial Liability 234 7. . . . .1 Group Member 232 7.14. . .B.11.A.14.236 7.14. .E. . . . .9 Non-Card 230 7.C. .1 Chargeback Reduction Service Return 229 7. . . . .B. .3 Appeal Filing Fee 235 7. . . . . .C. . .11.5 Notification 232 7.3 Certification 238 xxiii 7.11. . . . . .11. . . .A Eligibility Criteria 236 7. .13.A. . . .11. . . .D Valid Request 233 7. .E.A. .11.11. .D. . . . . .11. . .2 Hotel Reservation Service or Specialized Vehicle Reservation Service Transaction 229 7. .3 Required Documentation 232 7. . . . .E. .12 7. .237 7.14. .10 Electronic Commerce Transaction (Attempts Authentication) 230 7.4 Visa Compliance Decision 234 7.A Filing Reasons 229 7. . . .11.E Appeal Rights 235 7.11. .A. . . . .A Interchange Reimbursement Fee Compliance Screening 237 7.11. .E.2 Time Limits 231 7.A. .236 INTERCHANGE REIMBURSEMENT FEE FILING CONDITIONS (EFFECTIVE 1 JULY 2008) .A. . .11.2 Opposing Member’s Response 233 7. .11.7 Timeshare Transactions 230 7. . . . . . . .11.A. . .11. .11. . Volume I—General Rules .D.3 Requesting Member’s Withdrawal 233 7.2 Time Limits 235 7. . . . .11. . . . .C Transaction Aggregation Limit 237 INTERCHANGE REIMBURSEMENT FEE COMPLIANCE GENERAL REQUIREMENTS (EFFECTIVE 1 JULY 2008) . . . . . . . . .1 Correspondence 237 7. . .11. . . .11. .1 Filing Authority 231 7. . .13 7. .B.2 Visa 233 7.

2 INTRODUCTION .A Filing Reasons 242 7.3 Delivery 243 7. . . .2 Appeal Fee 245 7. . . .15. . .4 V PAY Brand Mark 249 xxiv 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.15.14.15.15. . . . .B Visa-Owned Marks 247 10.15.A. .15. .2.D Compliance Filing Withdrawal 243 7. . . . . .B. . . .3 Appeal Decision 245 Chapter 10: Card and Marks Requirements 10.15. .2 The Visa Brand Mark with the Electron Identifier 248 10.14. .C Pre-Compliance Acceptance 7. .2.2. Volume I—General Rules . .2. . . .A Graphic Reproduction of Visa-Owned Marks 247 10.15 7. . . . .3 Collection and Settlement 244 7.B.B. . .B.F Appeal Rights 245 7.B. . . . . .1 10. . . . . . .7 Fees 7.1 Required Documentation 242 7. 247 10.4 238 239 239 240 240 240 241 241 242 242 INTERCHANGE REIMBURSEMENT FEE COMPLIANCE PROCESS (EFFECTIVE 1 JULY 2008) .15.2. .A.2 Delivery of Pre-Compliance Documentation 7. .E. .2 Financial Liability 244 7. .F.2 Usage Requirements 247 10. .A. .B Interchange Reimbursement Fee Pre-Compliance 7. .15. .A. . .F. . 247 GENERAL REQUIREMENTS . . . .14.E. . . . . . . . . .2. . . . .15. . . . . .B.14. . . . . . . . .1 Time Limits 245 7. . . . . .4 Exchange Rate Risk 244 7. . .D Filing Compliance 7. .2. . . . .15.B. . . .3 Plus Program Marks 249 10.15.B Filing Procedures 242 7.B.1 Attempt to Resolve 7.E.5 Invalid Requests—Compliance Screening 7. .F.14.14.15. . .2.1 Approval 247 10. . .A. .14.14. . . .15.B.4 Review Fee 243 7. .6 Re-submitting an Interchange Reimbursement Fee Compliance Request 7. . .B.14.A. .15. .E. .14. .E Visa Interchange Reimbursement Fee Compliance Decision 243 7.Table of Contents Visa Interchange Reimbursement Fee Compliance Screening Decision 7.15. .B. .3 Time Limit 7. . . . . . . . . . .1 The Visa Brand Mark 247 10. .1 Visa Review 243 7. 242 7. .C Invalid Requests—Compliance Process 243 7. . . .15.2 Filing Time Limits 242 7. .

.257 10. . .8 10. . . . .1 Specifications 255 10. . .A. . . . . . . . .8. . . . .10. .A Chip Cards 255 10.14. . . . . .A Chip Cards 258 10. . . . . . .8. . .256 10. . . . . . .C The Visa Commercial Card Product Name 250 10. . . .251 10. . . . .258 10. . .250 10. . . . .4 Visa Electron Cards 253 CARD FEATURE REQUIREMENTS . . . . . . . . . . .11.C. . . . . . . . . . . . . . . . . . . . .B. . . .1 Visa Cards 256 10.B. . .3.7 10. . . . . . .2 Visa Electron Cards 256 10. . . . . .10.C. .9. . . .B The Visa Infinite Product Name 250 10. . . . .6 10. . .B. . . . . .B Other Brand Marks 256 10.12 MARKS FOR VISA CARDS AND VISA ELECTRON CARDS . . . . . . . . . . . . . . . . . . .B Printing of Card Verification Value 2 256 10. . . . . .3. . . .2 Chip Cards Bearing a Visa-Owned Mark 258 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. . . . .14. . .1 General Requirements 252 10. .C.2 Placement 255 10. . . . .3 PRODUCT NAMES . . . . .8. .5 10.8. . . . .3. . . . . . . . . .9. . . . . . . . . . . . . . .14. . . .A. .2 Expiration Date and Card Symbol 255 10. . . . . . . . . .254 10. . .A The Visa Platinum Product Name 250 10. . . . .1 Orientation 253 10. . . . Volume I—General Rules xxv . . . . . . . . . . . .A Hierarchy of Marks 256 10. . . . . .1 Vehicle-Specific Fleet Card 255 10. .2 Encoding and Personalization Requirements 252 10. . . . .4 10. . . .10 OTHER CARD SECURITY FEATURES. . . . . . .3. . . . . . . .10. .9. . . . .8. . . . .252 10. . . . . . .A Additional Card Feature Specifications 255 10. . . . . . . . . . . . .9. . . . . .B Merchant Outlets and Member Locations 251 CARD REPRODUCTIONS . . . . . . . . .A Overview 252 10.251 CARD MANUFACTURER REQUIREMENTS .3 Card Verification Value 253 10. . .251 EXTRANEOUS MARKINGS IN CARD PRODUCTION . .B Chip Card Technology 252 10. .8. . . . . . .4. .A Use at a Point-of-Transaction 251 10. . . .8. . . . . . .9 10. . . .10. . . . . . . . . . . .8. . . .C Magnetic-Stripe Technology 253 10. .B Visa Electron Cards 255 10. . . . . . . . . . . . . . .11 MULTIPLE MARKS ON CARDS . . . . . .257 10. . .255 10.8. .2 Magnetic-Stripe Encoding 253 10.4. . .A. .A.D The V Distribution Identifier 251 NON-CARD USE OF VISA-OWNED MARKS . . . . .10. . . . .13 PLUS PROGRAM MARKS .A. . . .10.A. . .C. . . . . . . .251 ELECTRONIC CARD-READING TECHNOLOGIES . . . . .B. . . . . . . . .10. .14 TRADE NAME AND MARK REQUIREMENTS . . . . . . .1 Visa or Visa Electron Payment Application 258 10. . . . . .11. . . . . .

. . .C. . .14. . . 260 10. . . .15. . Volume I—General Rules . . . . .15. . . .14.14.B Visa Cards 10.B.F Proximity Payment Device Requirements 261 Appendix B—Merchant Data Standards Appendix D—Defined Terms xxvi 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. .B Visa Electron Card bearing the Visa Brand Mark with the Electron Identifier 260 10. .C Visa Electron Cards 10. . .15.15.C.2 Use of Non-Member Marks 10. .14. . .D Cards Bearing the Plus Symbol 258 258 258 259 259 259 259 10. .14.15.2 Restricted Use 10.B.1 Member Identification 10.A Visa Cards 260 10.14. .15 CARD DESIGN CONSIDERATIONS.E Virtual Account Reference Cards 261 10.D Cards Bearing the Plus Symbol 260 10. . . .C Non-Standard Cards 260 10. .1 Use of Non-Member Marks 10.Table of Contents 10. . . .14. . .15.

Visa U. be modified by Regional. Inc. National. the Visa International By-Laws delegate certain authority to the Regional Boards.1 1.S. and Visa TravelMoney Programs. or Group Member Operating Regulations. Plus.B Visa International Operating Regulations The Visa International Operating Regulations specifies the common rules with which Members must comply when operating and participating in the Visa.1 1. In addition. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. 1. Volume I—General Rules 1 .A. in some cases. Visa Electron. Interlink.1. "Card and Marks Requirements".1. and Visa TravelMoney Programs • Volume II—Dispute Resolution Rules governs a Member’s attempts to resolve disputes and the processes available to the Member if its resolution efforts are unsuccessful • Volume III—Card and Marks Specifications provides specifications in conjunction with Volume I—General Rules. Chapter 10. See About the Visa International Operating Regulations for details about the contents of the Visa International Operating Regulations. and the Visa Product Brand Standards Web site • Volume IV—Interlink Program Operating Regulations specifies the general rules that Members must follow to participate in the Interlink Program • Volume V–Visa Cash Program Operating Regulations specifies the general rules that Members must follow to participate in the Visa Cash Program • Visa International Certificate of Incorporation and By-Laws—Referred to throughout the Visa International Operating Regulations as the Visa International By-Laws. These rules may. Visa Electron. Visa Cash. Plus. and Visa Canada have separate by-laws governing their Members.A Visa International By-Laws General Regulations HIERARCHY OF VISA REGULATORY PUBLICATIONS The Visa International By-Laws specify the minimum standards with which Members must comply unless the International Board specifically grants a variance. unless Visa specifically grants a variance. The Visa International Operating Regulations consists of 6 volumes: • Volume I—General Rules specifies the general rules that Members must follow to participate in the Visa.

1. by a majority vote of the directors in attendance at any meeting of the Board of Directors where a quorum is present.1. such as: • Natural disasters • Acts of war • Government restrictions due to political unrest 1.3 1. 2 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.D 1. 1.E.E 1. have the same authority as the Visa International Operating Regulations.E. Volume I—General Rules .1.E.D Extensions to the Visa International Operating Regulations 1. including pilot program variances.1. e.1.E.1.Chapter 1: General Regulations 1.E.3 Emergency Variances 1. unless the International Board specifically grants a variance. The Visa International Operating Regulations governs in the event of any inconsistency or contradiction.2 Variances A request for a variance to the Visa International Operating Regulations must be submitted to the International Board for approval if the variance meets any of the following criteria: • Undermines the integrity of the Visa brand • Contravenes a Visa core business principle. may adopt.1.3.g. amend.b An emergency variance must not exceed 120 calendar days without International Board consent.D. They are binding upon participants in the services referenced.E. or repeal variances to the Visa International Operating Regulations to expand markets in previously uncommitted countries or to attract new Members.1 Variances to the Visa International Operating Regulations Board Powers The International Board.a Emergency Variances The President of Visa International may direct Visa to grant a Member an emergency variance to a specific operating regulation if the Member cannot comply due to circumstances beyond its control.1 Extensions to the Visa International Operating Regulations Description The requirements in the publications when referenced in the Visa International Operating Regulations. 1.1.1.3. that do not affect any of these criteria are subject to approval by Visa..1. the “honor all Cards” rule • Impacts fee rates All other variances. 1.

3 APPLICABLE LAWS A Member must comply with applicable laws and a Transaction must be legal in both the Cardholder’s jurisdiction and the Merchant Outlet’s jurisdiction.2. or confer any rights. delete or otherwise change the Visa International Operating Regulations at any time.1 1. 1.1.4 CONFIDENTIALITY 1.B. and such changes. Visa reserves the right to amend. The Visa International Operating Regulations do not constitute a thirdparty beneficiary contract as to any entity or person.2 USE AND APPLICATION OF THE VISA INTERNATIONAL OPERATING REGULATIONS 1.B. if made after the publication date noted in the Visa International Operating Regulations.1. modify. promise or representation.1. Volume I—General Rules 3 . privileges. Such changes will be reflected in the next published version of the Visa International Operating Regulations. In the event of any conflict between the Visa International Operating Regulations and any applicable law.4 CONFIDENTIALITY A Visa Member must: • Maintain Visa confidential information in strict confidence • Not disclose any Visa confidential information • Store and handle Visa confidential information in such a way as to prevent unauthorized disclosure • Take reasonable measures to protect Visa confidential information and treat it with at least the degree of care with which a Member treats its own confidential and proprietary information • Disclose Visa confidential information only to those employees with specific need to know Disclosure to contractors of technical specifications is subject to Section 6. SEE ALSO: • Section 3. or claims of any kind. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. as to any third parties. nor do they constitute a contract.1. the requirements of applicable law govern. will not appear in such Visa International Operating Regulations.B • Section 4.2 USE AND APPLICATION OF THE VISA INTERNATIONAL OPERATING REGULATIONS The Visa International Operating Regulations govern the relationship between Visa and its Members and their agents.

or a Merchant must cooperate fully with Visa in an investigation or onsite review.5.Chapter 1: General Regulations 1.Procedures for issuance and distribution For Issuer’s Merchant with which it has contracted to sell Visa Prepaid Cards: .Shipping and storage security procedures .B Member Obligations A Member or its agent.A VISA RIGHTS Right to Monitor.5.B Member Obligations 1. and Merchant with which it has contracted to sell Visa Prepaid Cards.Visa Cards or Visa Electron Cards . but not limited to: For Issuers: . and Investigate Visa may: • Inspect the premises of a Member or its agents or Merchants at any time and charge the Member a fee for this inspection • Conduct an investigation or onsite review at the Member’s expense • Audit the records and procedures of any Issuer. Visa may also audit the records and procedures of the Issuer and of other agents or entities participating in the Issuer’s multinational programs.Shipping and storage security procedures for Visa Prepaid Cards .Security features of Visa Cards or Visa Electron Cards • Monitor an Acquirer to determine disproportionate fraud-to-sales ratios • Conduct security inspections at any agent or Merchant location that has excessive Fraud Activity 1.5 1. Volume I—General Rules . Inspect.Procedures for issuance and distribution of Visa Prepaid Cards For Visa Corporate and Visa Purchasing Card Issuers. • Monitor and inspect the security and quality control procedures of each Approved Manufacturer and Third-Party Personalizer • Audit and review the premises of an Approved Manufacturer or Third-Party Personalizer without notice at any time and request a production-run sample of both: . including. Audit.5. This cooperation includes providing access to the premises and to all pertinent records and releasing any information to Visa upon request.5 VISA RIGHTS 1. 4 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.

C 1.1 Repetitive Violations 1.B. and the rules and schedules for fines and penalties.6.6.b 1. the Member will be promptly notified of the violation and action taken as a result.1 Fines and Penalties Rules Repetitive Violations Repetitive violations of the Visa International Operating Regulations incur heavier fines or other actions. A violation of any section qualifies as a repetitive violation only if the violating Member does not correct it by the date specified in the Notification. 1.6.6 REGULATION ENFORCEMENT Visa may use the enforcement mechanisms outlined in this section for violations of the Visa International Operating Regulations.6. This section also specifies the procedure for the allegation and investigation of violations.1 Fines and Penalties Process Allegations Allegations of violations may be brought by any of the following: • The International Board or a committee appointed by the International Board • The Regional Office • A Regional Board or Regional President. 1.6 REGULATION ENFORCEMENT 1. If a violation is found to have occurred. as applicable.C.3.B.B. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.A Visa International Operating Regulations and Visa International By-Laws Visa may levy fines and penalties as specified in the Visa International Operating Regulations.B.6.B.C. Visa officers will enforce these fines and penalties. 1. or committee appointed by the Regional Board or Regional President • A Regional Management Committee • A Member • A Visa officer 1.a Notification Decisions taken will be recorded and reported to the appropriate Visa officer for Member Notification and enforcement.3. as specified in Section 1.6.2 Investigation Visa officers will investigate allegations and either: • Notify the Member that no substantial violation has been committed • Make a determination that a substantial violation has been committed and refer the matter for further action 1.6.6.1.B 1. Volume I—General Rules 5 .6.3 1.6.6.D.

6. A violation is considered “willful” if the Member knew. 1.6. 6 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.6.2 Time Period Penalties pursuant to Section 1. in addition to the criteria in the previous paragraph. the operation of the Visa Systems.D. including the amount incurred by Visa and its Members • Repetitive nature of the violation • Member history or prior conduct • Effect of the assessment upon the safety and soundness of the Visa system and the Member • Any other criteria Visa deems appropriate Prior to a decision that a “willful” violation occurred. or its knowledge can be fairly implied. When determining the amount of a fine specified in this section.C. or the operations of other Members will be subject to a further fine. that its conduct constituted a violation of the Visa International Operating Regulations. the following will be considered: • Type of violation • Nature of the damage.3 Willful Violations In addition to the fines or penalties specified in Section 1.D increase for repetitive violations within any 12-month period. a Member will have the right to introduce any evidence in support of its position.Chapter 1: General Regulations 1.2 Time Period 1. a Member found to have willfully violated the Visa International Operating Regulations.C.6. adversely affecting the goodwill associated with Visa System products and services.6. The 12-month period begins on the date of the most recent Notification of the violation and ends following a 12-month period free of violations of that regulation.3 Willful Violations 1. Volume I—General Rules .C.C.6.

6.D Fines and Penalties Schedule 1.2 Penalties for Non-Compliance with the Verified by Visa Global Performance Enhancement Program Issuers. as specified in both the: • Verified by Visa Acquirer and Merchant Implementation Guide • Verified by Visa Issuer Implementation Guide If Visa determines that an Issuer.000 fine International Board discretion Additional fine equal to all fines levied during that 12-month period 1.2 Penalties for Non-Compliance with the Verified by Visa Global Performance Enhancement Program 1.6.000 fine US $10. Acquirers. Table 1-1.D. or their Merchants that conduct Verified by Visa Transactions must comply with the requirements of the Verified by Visa Global Performance Enhancement Program.D. or its Merchant has failed to meet the requirements of the Verified by Visa Global Performance Enhancement Program.1.6.3.D • Section 4.6.2 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. SEE ALSO: • Section 3.6.8.D. Volume I—General Rules 7 .D 1.6.000 or more Fine Warning letter with specific date for correction and US $500 fine US $5.1.000 fine US $25. Table 1-1: General Schedule of Fines Violation First violation of regulation Second violation of same regulation in a 12-month period after Notification of first violation Third violation of same regulation in a 12-month period after Notification of first violation Fourth violation of same regulation in a 12-month period after Notification of first violation 5 or more violations of same regulation in a 12-month period after Notification of first violation If the 12-month period is not violation-free and the fines total US $25. the Member is subject to the fines and penalties in Section 1.D.1 Fines and Penalties Schedule General The fines listed in the following table are in addition to any other fines or penalties specified in the Visa International Operating Regulations.D. an Acquirer.

B.D.D.a Penalties for Member Failure to Comply with the Data Quality Compliance Program An Acquirer must ensure that all Authorization Requests and Clearing Records contain complete and valid data.6.1 BASE I Technical Specifications SMS POS (Visa & Visa Electron) Technical Specifications 1. plus every 30 calendar days for each subsequent month until compliance is achieved Resolution Date Not Met Problem not resolved by the agreed-upon date Problem not resolved Problem not resolved Agreed-upon resolution date Within 30 calendar days of the agreed-upon resolution date Within 60 calendar days of the agreed-upon resolution date.A.D.D.Chapter 1: General Regulations 1.000 US $25.3 1. Volume I—General Rules .000 US $10. plus every 30 calendar days for each subsequent month until compliance is achieved US $5. Table 1-2 specifies the fines and penalties applicable to an Acquirer if Visa determines that the Acquirer has failed to meet the requirements of the Data Quality Compliance Program.000 per month US $5.6. an Acquirer may be subject to the Data Quality Compliance Program.9.000 US $25.5.3. If data is missing or incorrect.6.b Table 1-2: Acquirer Penalties for Non-Compliance with the Data Quality Compliance Program Violation Time Period Visa Action or Fine Problem Not Resolved After Second Notification Letter Problem not resolved after receipt of Notification Problem not resolved after receipt of Notification Problem not resolved after receipt of Notification 60 calendar days 90 calendar days 120 calendar days.3 Penalties for Member Failure to Comply with the Data Quality Compliance Program Table 1-2: Acquirer Penalties for Non-Compliance with the Data Quality Compliance Program 1.3.2 Section 4.6.000 US $10. SEE ALSO: • • • • Section 4.000 per month 8 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.

not to exceed 3 months Acquirer assessed US $5.D.6 Acquirer Penalties for Incorrect Use of Electronic Commerce Transaction Indicator Values Table 1-4: Acquirer Penalties for Incorrect Use of Electronic Commerce Transaction Indicator Values 1.000 fine per Merchant identified Acquirer assessed US $25. or Fine Notification of violation with specific date for correction. Notification.D.000 fine each month per Merchant identified Visa may suspend the Merchant from participation in the Visa Program Visa may permanently disqualify the Merchant from participation in the Visa Program 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.6.000 fine per Merchant identified Acquirer assessed US $10.6.1. Volume I—General Rules 9 .6 Acquirer Penalties for Incorrect Use of Electronic Commerce Transaction Indicator Values An Acquirer is subject to the penalties specified in Table 1-4 if an Electronic Commerce Transaction is not identified with the correct Electronic Commerce Transaction indicator values specified in the following exhibits: • BASE II Record Requirements (Exhibit 2L) • Required Message Content for VisaNet Financial Transactions (Exhibit 3A) • Required Message Content for VisaNet Authorization Requests (Exhibit 3B) Table 1-4: Acquirer Penalties for Incorrect Use of Electronic Commerce Transaction Indicator Values Violation Warning Uncorrected Violation (Month 4) Uncorrected Violation (Month 5) Uncorrected Violation (Months 6-12) Uncorrected Violation (Months 13-18) Uncorrected Violation (Month 19 and subsequent months) Visa Action.

Volume I—General Rules .000 fine per Merchant URL or Sponsored Merchant URL identified US $50.13.6.D.I.D. 10 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.7 1.D.a Penalties for Incorrectly Identifying Authorization Requests for Online Gambling Transactions An Acquirer is subject to the penalties specified in Table 1-5 if an Authorization Request for an Online Gambling Transaction contains incorrect data or fails to include both: • Merchant Category Code 7995.1 Table 1-6: Penalties for Merchant Violations of the Online Gambling Credit Compliance Program Violation Uncorrected violation up to 3 months in a 12-month period Uncorrected violation 4 or more months in a 12-month period One or more non-compliant Merchants identified for 4 or more months in a 12-month period Visa Action or Fine US $50 per credit over the 5% threshold Visa may permanently disqualify the Merchant from participation in the Visa Program Visa may prohibit the Acquirer from contracting with a new Online Gambling Merchant for a period of 1 year or more 1.7.6. as specified in Section 5. Penalties for Online Gambling Credit Compliance Program An Acquirer is subject to the penalties specified in Table 1-6 for an Online Gambling Merchant in the Online Gambling Credit Compliance Program.000 fine per Merchant URL or Sponsored Merchant URL identified Visa may permanently disqualify the Merchant or IPSP from participation in the Visa Program Violation Uncorrected Violation Uncorrected Violation Uncorrected Violation Uncorrected Violation 1.C • POS Condition Code 59.7. as specified in Section 4.8 1 This excludes Merchants participating in the Cardholder Funds Transfer pilot program.b Visa may prohibit an Acquirer from contracting with a new Online Gambling Merchant for a period of 1 year or more if the Acquirer has 1 or more non-compliant Merchants identified for any 4 or more months during a 12-month period.6.D.D.000 fine per Merchant URL or Sponsored Merchant URL identified US $100.6. as specified in Required Message Content for VisaNet Authorization Requests (Exhibit 3B) Table 1-5: Acquirer Penalties for Failure to Correctly Identify Authorization Requests for Online Gambling Transactions Month Month 1 Month 2 in a 12-month period Month 3 in a 12-month period Month 4 and subsequent months in a 12-month period Visa Action or Fine US $25.6.Chapter 1: General Regulations 1.7 Penalties for Incorrectly Identifying Authorization Requests for Online Gambling Transactions Table 1-6: Penalties for Merchant Violations of the Online Gambling Credit Compliance Program 1.4.

or Respond to Non-Compliance Notification A Member is subject to the fines specified in Table 1-8 if the Member fails to comply with Section 2.000 Regional decision based upon reevaluation Onsite Member Audit Not applicable Not applicable Not applicable Yes Not applicable Occurrence First Second Third Fourth Fifth 1. as specified in Table 1-7.9 Penalty for Member Failure to Report Fraud If a Member is deemed non-compliant as specified in Section 3. Volume I—General Rules 11 .D. the Member is subject to a penalty.000 fine US $10.9 Penalty for Member Failure to Report Fraud Table 1-8: Fines for Failure to Complete the PIN Security Requirements Self-Audit or Self-Audit Compliance Statement.D.6.1.A.000 fine US $10.E and do the following: • Complete and return the “PIN Security Requirements Self-Audit” form • Complete and return the “PIN Security Requirements Self-Audit Compliance Statement” • Respond to a non-compliance Notification Table 1-8: Fines for Failure to Complete the PIN Security Requirements Self-Audit or Self-Audit Compliance Statement.000 fine 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Table 1-7: Penalties for Failure to Report Warning Letter Yes Yes Not applicable Not applicable Not applicable Suspension of Fraud Chargeback Rights1 Not applicable Not applicable 90 calendar days 180 calendar days Indefinite until compliance achieved Fine (Minimum Amount) $0 $0 US $25.6.4.6.000 US $50. 1.10 Penalty for Member Failure to Complete PIN Security Requirements Self-Audit or Self-Audit Compliance Statement. or Respond to Non-Compliance Notification Calendar Days Annual due date + 29 calendar days Due date + 30 calendar days to 59 calendar days Due date + 60 calendar days to 89 calendar days Due date + 90 calendar days to 119 calendar days Due date + 120 calendar days and every 30 calendar days onward Fine No fine US $10.000 fine US $25.1. Chargeback reason codes will be determined by the appropriate Visa Regional Office.D.13. as specified in the applicable Regional Operating Regulations. or Respond to Non- 1.

Chapter 1: General Regulations 1. as specified in Section 2.12 Penalties for Member Failure to Comply with the Electronic Commerce Merchant Monitoring Program An Acquirer is subject to the penalties specified in Table 1-10 if it fails to terminate a Merchant.D.11 Acquirer Penalties for Merchants Identified as High Risk Exceeding Acceptable Chargeback Ratios Table 1-9 specifies the penalties per International Chargeback for Acquirers of High-Risk Merchants placed in the Global Merchant Chargeback Monitoring Program.3.6.000 per Merchant per month 1.6.H. The Chargeback ratio threshold is 2.12 Penalties for Member Failure to Comply with the Electronic Commerce Merchant Monitoring Program 1.D.3.6.000 or more Chargebacks • Merchant is assessed US $1 million or more in Global Merchant Chargeback Monitoring Program fees Acquirer does not identify a High-Risk Merchant with the correct Merchant Category Code. or Sponsored Merchant that displays a Visa-Owned Mark on its Website or accepts Cards for the purchase or trade of child pornography. Volume I—General Rules .D.6. SEE ALSO: Section 4. Single month Single month When reached When violation occurs US $25.11 Acquirer Penalties for Merchants Identified as High Risk Exceeding Acceptable Chargeback Ratios 1. Table 1-9: High-Risk Chargeback Monitoring Program—Acquirer Penalties Event Month Months 1-3 Months 4-6 Month 7 and subsequent months Visa Action or Fine US $100 per Chargeback per month for each identified Merchant Outlet US $150 per Chargeback per month for each identified Merchant Outlet US $150 per Chargeback per month for each identified Merchant Outlet and Visa may disqualify the Merchant from participation in the Visa Program Visa may disqualify the Merchant from participation in the Visa Program Merchant meets or exceeds the specified Chargeback ratio1 Merchant meets or exceeds the specified Chargeback ratio1 Merchant meets or exceeds the specified Chargeback ratio1 Merchant meets or exceeds the specified Chargeback ratio1 without an effective Chargeback reduction plan.D.b 12 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.1.0%.C.a 1.5. and 2 of the following levels of Chargeback activity are reached: • Merchant’s Chargeback ratio is 2 or more times the specified Chargeback ratio • Merchant is assessed fees for 3. Internet Payment Service Provider (IPSP).

IPSP. IPSP. plus an additional US $250.Prohibit the Acquirer from contracting with a new Electronic Commerce Merchant or IPSP Both: • US $50. or Sponsored Merchant identified for any 2 months in a 12-month period Same Merchant or its principals. plus an additional US $250.000 per Merchant URL or Sponsored Merchant URL. or Sponsored Merchant identified for 1 month in a 12-month period Merchant or its principals.000 per Merchant URL or Sponsored Merchant URL.000 per Merchant URL or Sponsored Merchant URL US $50.000 fine • Visa may both: . IPSP. IPSP. IPSP. plus an additional US $250.000 fine • Visa may prohibit the Acquirer from contracting with a new Electronic Commerce Merchant or IPSP for a period of 1 year or more Both: • US $50.000 per Merchant URL or Sponsored Merchant URL.000 per Merchant URL or Sponsored Merchant URL.Require the Acquirer to terminate all existing Electronic Commerce Merchants and IPSPs . IPSP. plus an additional US $250. or Sponsored Merchant identified for any 5 months in a 12-month period Same Merchant or its principals.000 fine Both: • US $50.Table 1-10: Acquirer Penalties for Non-Compliance with the Electronic Commerce Merchant Monitoring Program Table 1-10: Acquirer Penalties for Non-Compliance with the Electronic Commerce Merchant Monitoring Program Table 1-10: Acquirer Penalties for Non-Compliance with the Electronic Commerce Merchant Monitoring Program Event Merchant or its principals. Volume I—General Rules 13 . IPSP.000 per Merchant URL or Sponsored Merchant URL US $50. or Sponsored Merchant identified for any 4 months in a 12-month period Visa Action or Fine Notification of violation sent to Acquirer US $50.000 fine • Visa may revoke the Member’s acquiring privileges Same Merchant or its principals. or Sponsored Merchant identified for any 3 months in a 12-month period Same Merchant or its principals. or Sponsored Merchant not terminated within 7 calendar days of Notification Same Merchant or its principals. or Sponsored Merchant identified for any 6 months in a 12-month period 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.

D. Visa issues a second Notification that fines may apply if the situation is not corrected to the satisfaction of Visa within 60 calendar days of the second Notification Unaddressed violation Unaddressed violation Months 4-5 Month 6 and subsequent months Member is assessed US $25.13.6.13.A.6.1.000 per month Member is assessed US $50.b 1.Chapter 1: General Regulations 1.4. Volume I—General Rules .b Table 1-11: Member Penalties for Non-Compliance with the Chip Interoperability Compliance Program Violation Initial identification and confirmation of a violation Unaddressed violation Month Month 1 Visa Action or Fine Member receives Notification that Visa will take action if the situation is not addressed to the satisfaction of Visa within 30 calendar days Visa discontinues any Member incentives associated with deployment of products that have been identified as contributors to interoperability problems.3. Visa requires the Chip Interoperability Compliance Program when Visa determines that progress toward an agreed-upon resolution is no longer acceptable.D.c • Section 4.C. A Member is subject to the penalties specified in Table 1-11 if Visa determines that the Member or Member’s agent has violated the Chip Interoperability Compliance Program by failing to either: • Establish and commit to an agreed-upon Chip interoperability resolution plan • Make satisfactory progress toward an agreed-upon Chip interoperability resolution plan SEE ALSO: • Section 3.1.a Penalties for Member Failure to Comply with the Chip Interoperability Compliance Program The Chip Interoperability Compliance Program provides the framework for a Member or Member’s agent identified with high-severity Chip interoperability problems to establish an agreed-upon resolution plan and effect a timely resolution.6.13 Penalties for Member Failure to Comply with the Chip Interoperability Compliance Program Table 1-11: Member Penalties for Non-Compliance with the Chip Interoperability Compliance Program 1.6.000 per month Month 2 14 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.13 1. Visa may also suspend other incentives.D.D.

or agent Failure to register within 10 calendar days from the date of notification letter on failure to register Failure to register within 30 calendar days from the date of notification letter on failure to register Visa Action or Fine Notification of violation with specific date of correction and request for action plan US $10.6. Table 1-12 specifies the actions and penalties that may occur when an Acquirer. Volume I—General Rules 15 . an Acquirer’s Merchant Outlet. Merchant Outlet.14 Penalties for Incorrect Use of Dynamic Currency Conversion An Acquirer is required to register with Visa before offering Dynamic Currency Conversion and to effect a timely resolution of violations that occur when any of the identified parties violate the Visa International Operating Regulations.000 fine per non-compliant Merchant Outlet per month Visa may: • Require the Acquirer to stop the Dynamic Currency Conversion being offered by the Merchant Outlet • Prohibit the Acquirer from contracting with any Dynamic Currency Conversion Merchant Outlet 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. or agent per month Visa may: • Require the Acquirer to stop the Dynamic Currency Conversion being offered by the unregistered Merchant Outlet. or agent • Prohibit the Acquirer from contracting with any Dynamic Currency Conversion Merchant Outlet.14 Penalties for Incorrect Use of Dynamic Currency Conversion Table 1-12: Dynamic Currency Conversion Actions and Penalties 1.1.6.D. or agent Notification of violation with specific date of correction and request for action plan Merchant Outlet Dynamic Currency Conversion Violations Merchant Outlet non-compliant with one or more Dynamic Currency Conversion rules Failure to provide action plan for violation resolution within 30 calendar days from the date of notification letter on Dynamic Currency Conversion violation Failure to provide action plan for violation resolution within 60 calendar days from the date of notification letter on Dynamic Currency Conversion violation US $10. or agent violates the Dynamic Currency Conversion requirements. its Merchant Outlet.D. Table 1-12: Dynamic Currency Conversion Actions and Penalties Dynamic Currency Conversion Action Registration Event Acquirer fails to register itself.000 fine per unregistered Acquirer.

6.6. or agent pertaining to disclosure. and Representments” • Reason Code 93.15 Penalties for the Merchant Fraud Performance Program The Merchant Fraud Performance Program measures Merchant Outlet activity and identifies Merchant Outlets requiring performance improvement when the fraud thresholds are met or exceeded as specified in the Visa Merchant Fraud Performance Program Guide. “Merchant Fraud Performance Program” 16 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.D.15 Penalties for the Merchant Fraud Performance Program Table 1-12: Dynamic Currency Conversion Actions and Penalties (Continued) Dynamic Currency Conversion Action Dynamic Currency Conversion Approval Revocation Event Uncorrected Acquirer. Chargebacks. Cardholder choice and fee disclosure • Failure to ensure proper Merchant Outlet staff training and retraining on Dynamic Currency Conversion to ensure compliance • Failure to prevent its Merchant Outlet from deploying a Point-of-Transaction Terminal or other Merchant Outlet procedures that will lead or has led to a violation of the Visa International Operating Regulations 1. If a Merchant Outlet continues to meet or exceed the fraud performance thresholds: • The Acquirer will be liable under Chargeback Reason Code 93.6.Chapter 1: General Regulations 1. “Transaction Receipt Retrieval.15 Penalties for the Merchant Fraud Performance Program 1.D. or agent Dynamic Currency Conversion violation Visa Action or Fine Visa may revoke Dynamic Currency Conversion approval from the Acquirer. Volume I—General Rules . an Acquirer’s Merchant Outlet. or agent for: • Repeated or persistent violation of the Visa International Operating Regulations following notice from Visa to the Acquirer to remedy any breach and failure to do so within a reasonable time frame • Repeated or persistent Cardholder complaints identified against an Acquirer or an Acquirer’s Merchant Outlet. or agent within a three month period and the Acquirer failed to comply with the Visa International Operating Regulations regarding its Merchant Outlet. “Merchant Fraud Performance Program” for fraudulent Transactions at Merchant Outlets in the program • Visa will apply escalating financial penalties to the Acquirer • Visa can ultimately disqualify the Merchant Outlet from the Visa payment system SEE ALSO: • Visa Merchant Fraud Performance Program Guide • Chapter 7. Acquirer’s Merchant Outlet.D.

fraud and Issuer eligibility under the Data Compromise Recovery solution.A. or Sponsored Merchant URL identified Visa may permanently disqualify the Merchant.2.E.3 • Section 4.B. or some other sanction Uncorrected Violation Uncorrected Violation Uncorrected Violation SEE ALSO: • Section 1. Sponsored Merchant.6. Volume I—General Rules 17 .000 fine per Merchant.6.E.1. Sponsored Merchant. Sponsored Merchant.16 Acquirer Penalties for Illegal Cross-Border Transaction Activity An Acquirer is subject to the penalties specified in Table 1-13 for failure to take appropriate action if a Merchant is identified by Visa as engaging in illegal cross-border Transaction activity.E Data Compromise Recovery Solution An Issuer may recover incremental counterfeit fraud losses resulting from a data compromise event involving theft of full Magnetic-Stripe Data under the Data Compromise Recovery solution as described in this section.D.6.1 Data Compromise Recovery Eligibility Visa will determine a data compromise event. Merchant URL.1. Merchant URL. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.000 fine per Merchant. Table 1-13: Acquirer Penalties for Merchants Engaging in Illegal Cross-Border Transaction Activity Violation Warning Uncorrected Violation Month First month in a 12-month period Second month in a 12-month period Third month in a 12-month period Fourth month in a 12-month period Fifth month in a 12-month period Visa Action or Fine Warning letter requesting response with specific date for correction US $25.16 Acquirer Penalties for Illegal Cross-Border Transaction Activity 1.1 Data Compromise Recovery Eligibility 1.6.1 1.6. 1.3 • Section 3. or IPSP from participation in the Visa Program Visa may prohibit the Acquirer from contracting with a new Merchant for a period of 1 year.D. or Sponsored Merchant URL identified US $50.

4.4.b Visa will determine fraud eligibility based on all of the following: • Counterfeit fraud was reported to Visa.b 1.6.1.c Visa will determine Issuer eligibility for unrecovered counterfeit fraud losses. not to exceed 12 months prior to the data compromise event alert and concludes 30 calendar days following the data compromise event alert.2 1.E.3 1. based on the Issuer being both: • Capable of receiving Visa data compromise fraud alerts • In compliance with regional Issuer fraud control programs 1.E.6.6.a Data Compromise Event Time Period An Acquirer’s liability under the Data Compromise Recovery solution is limited to a maximum time period of 13 months and is associated with a single data compromise event.6. Data Compromise Issuer Fraud Loss Recovery Issuers’ total fraud loss recovery is limited to both the: • Maximum liability assigned to the Acquirer by Visa • Amount recoverable from the Acquirer 1. including Card Verification Value • Counterfeit fraud Transactions occurred after the Magnetic-Stripe Data was exposed 1.6.6.E.A • Authorized counterfeit fraud Transactions with full Magnetic-Stripe Data occurred.E.6.b Visa has no liability for an Acquirer’s or any other party’s inability to pay any amount owed during Data Compromise Recovery.6.1.6.2.a 1.E.4 Data Compromise Acquirer Fraud Loss Liability 1.3.6.E.2 1.a Visa will determine data compromise event eligibility based on all of the following: • Forensic confirmation or preponderance of evidence that a breach exists • A violation of the Payment Card Industry Data Security Standards occurred that could allow a compromise of account data • Full Magnetic Stripe counterfeit fraud occurred on a portion of exposed Account Numbers • A minimum of 10. Data Compromise Acquirer Fraud Loss Liability Acquirers deemed liable for a data compromise event will be obligated to bear the assigned liability as determined by Visa.1.2 Data Compromise Event Time Period 1.E. as defined in Section 1.6. as specified in Section 3.Chapter 1: General Regulations 1.E.6. The data compromise event time period begins with the earliest known data exposure.E. 1.E.E.3.6.a 1.E.000 in Magnetic Stripe counterfeit fraud occurred during the data compromise event time period.6.2. Volume I—General Rules . Visa reserves the right to adjust an Acquirer’s total liability for a data compromise event.E.6.4 1.E.E.b 18 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.13.000 Account Numbers were exposed and a minimum of US $100.

7. non-transferable license to use each of the Visa-Owned Marks only in conjunction with the applicable Visa Programs that are licensed to the Member.1 1.7.a Use of the Visa-Owned Marks General A Member must: • Acknowledge that Visa owns all Visa-Owned Marks • Agree that it will do nothing inconsistent with this ownership • Agree that the use of all Visa-Owned Marks must be for the benefit of.1. may do so only if Visa both: • Determines that this use will not adversely affect the rights of Visa • Has provided written approval 1.1.a Use of Visa-Owned Marks for Visa Program Visa grants to each Member. Visa 1.7. or on the same piece as.B.E.7. Visa will provide a current list of both the: • Countries in which a denotation or legend must be used • Required denotation or legend 1.7 1.2. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.B 1. except as required or consented to by Visa.E. less administrative fees. to eligible Issuers through the Global Member Billing System.B.6.7.d A Member desiring to use a denotation or legend of registration or ownership with any proprietary Mark or Trade Name used in association with. At a Member’s request. 1. Verified by Visa.c 1. and on behalf of.7.B.7. Volume I—General Rules 19 . A Member must not imply or use any denotation or legend of Marks registration or ownership.A MARKS LICENSE License Grant for Visa-Owned Marks Visa grants to each Member. except as stated in the Visa International Operating Regulations. Visa Electron. a non-exclusive.5 Data Compromise Recovery Funds Distribution and Administration Fee 1. excluding one that is solely a Plus Program Participant.7.B. ADDITIONAL INFORMATION: Contact the regional Legal representative for information 1.5 Data Compromise Recovery Funds Distribution and Administration Fee Visa will submit debits to the responsible Acquirer and credits. or Visa TravelMoney Program.6.B.B.B.1.7.1. Plus. a non-exclusive. Visa Cash.2 Use of Visa-Owned Marks for Visa Program 1.2 1.b A Member must not state or imply that it is the exclusive owner or provider of any Visa.B. any Visa-Owned Mark. non-transferable license to use each of the Visa-Owned Marks only in conjunction with the applicable Visa Programs that are licensed to the Member.1. excluding one that is solely a Plus Program Participant.7.

Chapter 1: General Regulations 1.a 1. A Member must only use the Visa-Owned Marks: • To denote or promote a Visa Program • To promote a Member’s Visa Program • In operations in support of its Visa products or services 1. is identified with.) and must contain a clear indication of actual corporate identity. unless the Visa International Board has granted exclusive jurisdiction to the Member under the Visa International By-Laws.e A National Organization established in compliance with Article XVI of the Visa International By-Laws may use “Visa” as part of its corporate legal name and identity as provided in the Visa International Operating Regulations. The Visa International Board must grant permission to a Member requesting use of the name “Visa” or any other Visa-Owned Mark as part of their corporate name or identity. or affiliate Visa International Board may grant a variance to this section at its sole discretion. In a country with a single Group Member. In a country with multiple Group Members.7. When multiple Group Members exist in the same country. a Group Member may use "Visa" as a part of its corporate legal name and identity as permitted in the Visa International Operating Regulations. including full legal name • In a contract or legal instrument with third parties. or representing Visa International. When Visa International Board permission is granted the name must be used: • In a Member’s corporate name and must include the country identifier.b A Member must not use the name of a country with the Visa Brand Name or any other Visa-Owned Mark in its corporate name or other business name. must comply with the Visa International Operating Regulations or the Visa Product Brand Standards.B.B.B.7.B. as well as the nature and quality of all services rendered under these Marks.B. except as permitted in Section 1. the Member must clearly state that it does not have the authority to act (and is not acting) as an Agent of.3.B. letterhead. any Visa Region.7.B. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.3 1.B. 1.7.7. the existing Group Member must not use the name "Visa" in its corporate name and identity. 12 months after the formation of the new Group Member.c.d 1. The name “Visa” must not be used without the country identifier.3.7.7. press releases.7. use the Visa Brand Name in its corporate name or other business name.7.2.7.b Each Member agrees that all use of the Visa-Owned Marks.2.B. • In all media (business cards.7.7.2.7. Volume I—General Rules 20 .3 Use of Visa-Owned Marks in Corporate Names 1. except as permitted in Section 1. etc.c 1. a Group Member must not use "Visa" as part of its corporate legal name or identity.d A Member must not use any of the Visa-Owned Marks to indicate that Visa endorses.3 Use of Visa-Owned Marks in Corporate Names 1.3. Use of Visa-Owned Marks in Corporate Names Only with prior written consent from the Visa International Board may a Member. 1.c 1. Websites. or sponsors goods or services other than those of Visa.B.3.B.3.B. A Member must not file or register any of these names with any governmental office without prior written consent from the Visa International Board. or a wholly owned subsidiary of one of its members that exclusively engages in Visa Transaction processing.2.

7. 1. or should be destroyed.B. and may substitute the local Branch name and city. musical.1.7. A Member must not state or imply in these materials that any other Member’s Cards or Merchant materials are being replaced.B.e 1.5.B.7.B.5.5.4 Use of Visa-Owned Marks on Cards 1. Volume I—General Rules 21 .7. A Member must submit the approval request to Visa at least 2 months prior to the anticipated release date of any materials associated with the sponsorship activities or the start date of the sponsored event.7. and authenticating statements in any media with any Visa Program Mark must comply with Chapter 10. if desired. If a Member plans sponsorship activities in any additional country at a later date. and oral or written solicitations sent to current or prospective Cardholders or Merchants. to supply Visa with samples of any materials bearing any Visa-Owned Mark produced by or for the Member.7.7. if requested. including all advertising.B.7.5. A Member must not use a Visa-Owned Mark in such a way that it could be mistaken for an actual Card and used in a Transaction.7.7.B. Use of a Visa-Owned Mark with Member Sponsorships A Member may use a Visa-Owned Mark to sponsor a specific sporting.d 1.4 Use of Visa-Owned Marks on Cards All graphic reproductions of any Visa-Owned Marks must comply with Chapter 10. A Member agrees. The written approval request must specify each country where the sponsorship activity will occur. on all supplies. unless both the: • Member distributes the material • Visa International Operating Regulations or the Visa Product Brand Standards permit their use 1.B.a A Member must obtain written approval from Visa for its planned use of any VisaOwned Mark in the sponsorship of events.b A Member must identify itself by city and principal name. and public relations.5.7 Use of a Visa-Owned Mark with Member Sponsorships 1.7. materials (including broadcast).B.7 1.7.5. 1. These rules do not apply to the purchase of advertising not specifically tied to sponsorship of these events. Use of Olympic Marks. whichever is earlier.B. promotions.B.b 1. designations. Materials bearing any of the Visa-Owned Marks must not degrade the Marks.B. and the current Visa Olympic Tool Kit.c 1. A Member must not state or imply that Visa provided or endorsed these materials unless Visa designed them for Member use.c 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.B.7. or other event only with prior written consent from Visa.a Use of Visa-Owned Marks in Any Media A Member must not allow a Merchant or other entity to use any Visa-Owned Mark for promotional or advertising purposes in any media.7.B.7." the Visa Product Brand Standards. it must submit a new request.B.7. artistic. logos.f 1. 1.7. "Card and Marks Requirements" and the Visa Product Brand Standards. are invalid. "Card and Marks Requirements.5 1. The Member may use these Marks only in a country where it is licensed to do so.

the Member will be required to immediately withdraw its trademark application or registration and discontinue use of the Mark. The Member must not state or imply that it owns any of the Visa-Owned Marks.f 1.d A Member must not use the Visa-Owned Marks with the Marks of any of the following.7.7.C.7. Visa International reserves the sole right to initiate infringement proceedings or other challenges involving any of the Visa-Owned Marks.Chapter 1: General Regulations 1. including: • Names • Trademarks • Service Marks • Trade Names • Logos • Words • Symbols ADDITIONAL INFORMATION: If Visa International determines that a Member’s trademark is identical or confusingly similar to a Visa-Owned Mark.C Protection and Assessment of Visa-Owned Marks 1.7. or attempt to register a company name. or its subsidiaries or affiliates. A Member must ensure that it uses each Visa-Owned Mark within the scope of the written approval from Visa. product name or Mark that may be identical or confusingly similar to any Visa-Owned Mark.7. is the sponsor. 1.e A Member participating in any sponsorship activity must clearly convey in all of its communications and displays that only the Member.7. register.B. Volume I—General Rules .1.C. SEE ALSO: The Visa Product Brand Standards 1. • MasterCard International • Any other entity that the International Board deems competitive 1. Their protection is vital to all Members.a Protection of Visa-Owned Marks A Member or a Member’s agent must not use.7. 22 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.B.C Protection and Assessment of Visa-Owned Marks Visa owns all Marks associated with Visa and its programs. in any sponsorship activity: • American Express Company • Morgan Stanley Dean Witter & Co.7.B.C.7.1 1.C.7.b Unless express consent is granted by Executive Management of Visa International. not Visa. a Member must correct any improper use of any of these Marks.7. 1. After Notification from Visa.1.7.1 Protection of Visa-Owned Marks 1.

7.b Upon request.b Periodic Visa audits will be conducted to ensure that all entities authorized to use the Visa Brand Marks are doing so in a manner approved by Visa.C. Visa International has the full authority to enforce all Visa regulations governing Members.7.7. Merchants.1.a Other Program Marks Plus Program Marks The Plus Program Marks are all of the following: • Plus Symbol • Plus Logotype • Plus Wordmark • Plus Design • Any other Mark that Visa adopts for use with the Plus Program 1.D.2 1. A Member must use the Plus Symbol only as a Mark indicating acceptance for ATM services.D. Visa will grant to a Member not otherwise licensed a non-exclusive.7.C.D.a 1. Any change to this provision requires a majority vote of the directors in attendance at any meeting of the Board of Directors where a quorum is present.c 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. but not limited to.7.D. Brand Assessment All Visa Owned Brand Marks must meet the Brand standards as established by Visa.C.c Members acknowledge the proprietary rights of Visa International and that unauthorized or inappropriate use may cause irreparable damage or injury to Visa International. Agents.1.1. Each Member must cooperate with Visa to ensure protection of each of the VisaOwned Marks. Visa may conduct audits to ensure compliance with.7.1 Plus Program Marks 1.1.1. non-transferable license to use each of the Plus Program Marks with the Plus Program.2.7.C.D 1.C.1 1. Volume I—General Rules 23 .7.7.1.2 Brand Assessment 1. the following: • Use of the Visa Brand Mark and the Visa Brand Name • Product related communications • Partners and Sponsorship materials and implementations • Advertising • Direct mail • Marketing materials • Websites 1.D.7. and other entities using the Visa-Owned Marks and Visa Brand Name.C.7.d 1.2.7. 1. including but not limited to: • Global Brand Website • Visa Product Brand Standards Website 1.

7.D.E 1.Chapter 1: General Regulations 1. 1.D. contract. A Member must not make any use of such pass-through rights without the prior written approval of Visa International and the partner or sponsor organization.E. including without limitation those of the Olympics and Disney Worldwide Services.E.7. logos.d 1. including.7.7.7.2.D.f A Member may use the partnership or sponsorship Marks on Cards and decals. with other representations of certain Visa Program Marks in advertising and on promotional materials. The right to use partnership or sponsorship Marks. Inc.2 The Verified by Visa Mark 1.c 1. or affiliate.a Member Use of Non-Visa-Owned Marks Use of Partnership and Sponsorship Marks A Member’s enjoyment of pass-through rights to use the Marks and promotional materials of any organization with which Visa International has signed a global partnership or sponsorship agreement.E. conflict.7.7. must comply with the requirements specified in the Visa International Operating Regulations and supplemental documents that specify the Marks usage standards that must be maintained for that partnership or sponsorship.2 1. or other arrangements between Visa and any Member. designations.7.E.2. logos.2. Volume I—General Rules . and authenticating statements associated with any partnership or sponsorship. 24 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.2.2. or inconsistency between that agreement and any Visa International Operating Regulations.2 1.e 1.2.. A Member participating in certain Visa Programs may use the Marks.D.E.7.E.7. 1.a The Verified by Visa Mark A Member using the Verified by Visa Mark must: • Ensure that the Mark complies with Visa Product Brand Standards • Not use the Mark in a way that implies endorsement of any other product or service • Not use the Mark to indicate payment acceptance 1. sublicense.b An Acquirer must ensure that a Merchant using the Verified by Visa Mark complies with the Visa Product Brand Standards.E.2. Inc. Merchant.7.7. but not limited to: • The International Olympic Committee • The organizing committees of the current Winter and Summer Olympic Games • A National Olympic committee • Disney Worldwide Services.E.b 1. The partnership or sponsorship agreement governs in the case of ambiguity. designations. and authenticating statements results from a partnership or sponsorship agreement between Visa and the partnership or sponsorship organization.2.2 Use of Partnership and Sponsorship Marks 1. agreement.7.

Multiple Marks Other Marks may be used on Cards as follows: • A Member must not use any Mark other than the Visa Brand Mark.1.7. • A Member may use non-Visa-owned brand marks to indicate acceptance at Merchant Outlets solely within the country of Card issuance only if these non-Visaowned brand marks are clearly less prominent than the Visa Brand Mark.7. Volume I—General Rules 25 .7. or Visa Cash Symbol on Cards to indicate Card acceptance at Merchant Outlets outside the country of Card issuance • A Mark owned by a Single Merchant may appear on a Card as part of an affinity program approved by Visa.7.1 • MasterCard International • Any other entity the International Board deems competitive The overall appearance of this use must unmistakably convey the idea that the VisaOwned Mark.3.E. 1 A variance to this requirement applies in the jurisdiction of Visa Europe.3.E. If the Mark is not one that is used as an identifier of payment services at Merchant Outlets other than those of the Single Merchant.7.E.h After Notification from Visa.b A Member may use certain Visa Program Marks on items other than cards or for sponsorship activities with the Marks of the following or its subsidiaries or affiliates: • American Express Company • Morgan Stanley Dean Witter & Co.E.3 Multiple Marks 1.3 1. or Visa Brand Mark with the Electron Identifier 1.E. clearly identifies a product or service that is separate and distinct from any product or service of the entities listed above.2.3 Multiple Marks 1.7. but not limited to: • The current Visa Olympic Tool Kit • Visa Toolkit for Disney • The current Visa Rugby Tool Kit 1. a Member must correct any improper use of the partnership or sponsorship Marks. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. including. when used on items other than cards or for sponsorship activities. Visa Brand Mark with the Electron Identifier.g Each Member must strictly observe the guidelines for use of the partnership or sponsorship Marks as specified in governing documents. this Mark is not considered to indicate payment acceptance.E.E.7.2.a 1.

B. By completing the BIN License Agreement (Exhibit 4A). A Member using Visa BINs for non-Visa purposes must obtain prior written approval from Visa.1 Member Requirements 1.8.2.8. SEE ALSO: The Visa Interchange Directory Update Form (Exhibit 4F) lists information needed for Authorization.A. Only the Member licensed by Visa to use the BIN or the licensee’s designated agent on behalf of that Member may use the BIN for the purpose noted on the BIN License Agreement (Exhibit 4A).A 1.B. Clearing.a 1.c If any of the required Visa Interchange Directory Update Form (Exhibit 4F) information changes.a Visa Interchange Directory Update Form Each Member or VisaNet Processor assigned a BIN to use on Cards and through Interchange must submit a completed Visa Interchange Directory Update Form (Exhibit 4F) to Visa.b 1. The Member must submit to Visa a BIN License Agreement (Exhibit 4A) identifying those uses.d 1.B.B 1. and Settlement processing for all BINs.8.2.b BIN Use Member Requirements A BIN licensee is responsible for all activities associated with any BIN that it licenses.B. 1.e 26 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.B.8.A.A.8.1. 1.8.1. 1.8 BIN LICENSE AND ADMINISTRATION 1. In addition.8.A.8. An Issuer using a BIN licensed to another Member must be uniquely identified within the first 10 digits of the Account Number.A.1.c 1. a Member must immediately submit to Visa a new form with any updates for distribution to other Members and VisaNet Processors. the Member acknowledges that it will use the requested BIN only for the purpose noted on this form. Volume I—General Rules .8.1. A VisaNet Processor with licensed BINs must use the BINs exclusively for processing activities.B. the following Issuers must provide a Visa Interchange Directory Update Form (Exhibit 4F) for each Card BIN: • Visa Gold/Premier and Visa Commercial Issuers • Visa Electron Card Issuers 1.2.1 BIN LICENSE AND ADMINISTRATION BIN Licensing BIN License Agreement A Principal or Associate must submit a BIN License Agreement (Exhibit 4A) to Visa prior to issuing any Card bearing the requested BIN or acquiring a Merchant using the BIN.8 1.Chapter 1: General Regulations 1.8. It must not use the BINs for issuing or acquiring purposes without prior written approval from Visa.B.8. A Member must submit a revised form to reflect any change in use prior to the effective date of the change.8.8.2 1.1 1.1.8.

Visa may. A Principal or Associate that downgrades to Participant status must either: • Return its licensed BINs to Visa by completing a Release of BIN Form (Exhibit 4E) prior to the effective date of the status change request • Transfer the BIN to its sponsoring Principal by completing a Change of BIN Licensee User Form (Exhibit 4B) 1.8. until Visa acknowledges receipt of all required documentation.8. portfolio sales.1.9.2.9 1.A SALE OR TRANSFER Notification The Members involved in the sale or transfer of any of the following must forward to Visa.C. The Member must not use a BIN recalled by Visa after the recall effective date.C.9.8. at its sole discretion.C. a completed Member Portfolio Sale Notification (Exhibit 4D): • All or part of an Issuer’s accounts for Visa Cards or Visa Electron Cards • All or part of a Member’s Cheque portfolio • All or part of an Acquirer’s Merchant accounts • Controlling interest in a Member 1.8.C 1.d 1. Volume I—General Rules 27 . However. 1.C. accommodate requests for BIN transfers in connection with a portfolio sale.8. 1. in addition to payment of applicable service fees.C.c 1.2.8.2.2 1.B Member Financial Liability 1.2.C BIN Administration Changes 1.f A Member must only use a BIN licensed to its sponsoring Principal.C.8. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.b Member Responsibility A Member with a licensed BIN must not sell or exchange any BIN.e 1. within 10 calendar days of the sale or transfer. and program transfers only after Visa acknowledges receipt of a Change of BIN Licensee User Form (Exhibit 4B) and a Member Portfolio Sale Notification (Exhibit 4D) as appropriate.8.1 BIN Administration Changes Visa Responsibility Visa will make the VisaNet system changes required to accommodate mergers and acquisitions. A Member must use a Release of BIN Form (Exhibit 4E) to request cancellation of a previously requested BIN release.B Member Financial Liability Visa holds the selling institution financially liable for all portfolio activities.8. A Member or VisaNet Processor that no longer uses a BIN must release it to Visa by completing a Release of BIN Form (Exhibit 4E).C.2.9.

or Visa TravelMoney Program services • Uses. Visa Cash. relationship. 1. Section 2. 1 An exception applies for a Member acquiring Airline Transactions if the Airline is using an Airline Authorizing Processor. Section 3.A Use of a VisaNet Processor or Third Party A Member using a VisaNet Processor or Third Party must:1 • Complete and return to Visa a VisaNet Processor and Third Party Registration and Designation Instructions (Exhibit 5E) • Ensure that the non-Member VisaNet Processor completes and returns to Visa a VisaNet Letter of Agreement (Exhibit 5A) • Notify Visa. of each country where the Member either: • Performs any Visa. to be determined at the Regional Office level.A Use of a VisaNet Processor or Third Party 1. by submitting an updated VisaNet Processor and Third Party Registration and Designation Instructions (Exhibit 5E) of any change in a VisaNet Processor or Third Party. or business function with the VisaNet Processor or Third Party within 5 business days of the change Visa reserves the right to impose registration fees. 28 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.15 AGENTS This section defines a Member’s responsibilities if the Member uses an agent to perform services governed by the Visa International Operating Regulations and the prescribed penalties if these rules are not followed. Acquisitions.C Mergers. Membership documentation must be submitted to Visa. all Visa membership qualifications must be met by the surviving or acquiring entity. acquisition.10(g). or Restructuring If the portfolio sale results from a merger. at least 60 calendar days prior to commencement. as specified in the Visa International By-Laws and Visa International Operating Regulations.9. including termination or change of ownership. displays.C Mergers. or Member restructuring. or supplies any materials bearing a Visa-Owned Mark These requirements are in addition to those of the Visa International By-Laws.9.12. 1.15. or Restructuring 1.13 FOREIGN ACTIVITIES Each Member (or its Group Member) must notify Visa in writing. Plus. Volume I—General Rules .Chapter 1: General Regulations 1.15. 1.A specifies requirements for Card Manufacturer and ThirdParty Personalizer certification. Visa Electron. Acquisitions.

1 General Responsibilities A Member must: • Execute a written contract with an agent that meets the minimum standards. Visa sensitive data and other payment systems’ Transaction Information • Ensure that all VisaNet Processors and Third Parties comply with applicable Visa requirements.1.Service provider failure .1 General Responsibilities 1.Review solicitation or sales material .15.A. but not limited to: .Verify inventory .A. for a minimum of 2 years following discontinuance of the VisaNet Processor and Third Party agreement • Conduct a background investigation prior to contracting with a VisaNet Processor and Third Party and its principals to verify financial responsibility (except when a VisaNet Processor is a Member or special Licensee) 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.15. and physical and logical security of Cardholder and Transaction Information • Verify that the principals and senior management of the VisaNet Processor and Third Party have the requisite knowledge and experience to successfully perform the contracted services (except when a VisaNet Processor is a Member or special Licensee) • Conduct a physical inspection of the business premises (except when a VisaNet Processor is a Member or special Licensee) to: .ATM deployment and operational support compliance with the Visa Global ATM Member Guide and the Member ATM Responsibilities document available from its Regional Office . Volume I—General Rules 29 .Monitor security standards regarding unauthorized disclosure of.Account or Transaction Information access.1 General Responsibilities 1.PIN Entry Device deployment and operational support compliance with the PIN Management Requirements manuals • Maintain a file on a VisaNet Processor and Third Party that includes all applicable documentation.A.15. including. such as: .Inspect operational controls . as specified in the Visa International Operating Regulations • Have written policies and procedures that meet the minimum standards and practices established by Visa for evaluating and approving the use of VisaNet Processors and Third Parties • Distribute written policies and procedures to VisaNet Processors and Third Parties • Establish a risk management program to control risks related to the use of VisaNet Processors and Third Parties. and retain this file. with the reason for discontinuance. or access to.Confidentiality. as specified in the Payment Card Industry Data Security Standard .Loss of operational control .

a Fines and Penalties A Member using a VisaNet Processor or Third Party that fails to comply with the Visa International By-Laws and Visa International Operating Regulations is subject to fines and penalties. 1.15.C Use of an Internet Payment Service Provider An Acquirer contracting with an Internet Payment Service Provider (IPSP) is liable for all acts.c Visa may impose penalties.2.15.d 1.b 1.A. The combined liability of all Members for an agent’s failure to comply must not be more than the fine or penalty amount for the violation involved.A.2.2.2 Fines and Penalties 1. as specified in Section 1.A.2.B Use of an Airline Authorizing Processor Prior to implementing a direct connection to VisaNet.15. a Member must ensure that an Airline Authorizing Processor has either: • Completed and submitted a VisaNet Letter of Agreement (Exhibit 5A) to its Regional Office • Signed a separate agreement with Visa 1.15.A. resulting from the activities of an agent.15.A.15.2.15.Chapter 1: General Regulations 1.6. and other adverse conditions caused by the IPSP and its Sponsored Merchants. whether a Member or non-Member is performing services on behalf of another Member.A. omissions.15. 1. If a Member acts as an agent and provides Clearing services for another Member.A. such as suspension or decertification.D. including.15.2 1.e 1.15. it is considered a single entity with that other Member in determining repetitive violations. but not limited to: • Chargebacks • Failure to provide service • Related legal costs 30 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.C Use of an Internet Payment Service Provider 1. Volume I—General Rules . Visa may assess fines resulting from the activities of a Member performing services on behalf of another Member to both the: • Performing Member • Member for which the services are performed The total paid by both Members must not be more than the fine or penalty amount for the violation involved.

E.Applicable local law 1.Requires agents to make Cardholder and Merchant information available to Members.15.15.Policies . 1.Visa International Operating Regulations .15. VisaNet Processors. and regulatory agencies • Ensure that the agent will comply with all of the following: .D Contract Requirements Between Members. Volume I—General Rules 31 .E.E 1.15.16. Section 2.2 Misrepresentations by an Agent An agent must not present itself: • To prospective Cardholders and Merchants under any other Trade Name except the one registered with Visa on the VisaNet Processor and Third Party Registration and Designation Instructions (Exhibit 5E) • Or appear to be a Member of Visa unless the agent is an existing Member 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.2 Misrepresentations by an Agent 1. Visa.Performance standards • Include language that: .Payment Card Industry Data Security Standard . as specified in the Visa International By-Laws.Member ATM Responsibilities document.15.E. but not limited to: .15.1. in connection with the operation of the Member’s Visa-related business. and Third Parties A Member must execute a written contract with each VisaNet Processor and Third Party that performs activities or services on behalf of a Member.Service levels .Permits Visa to conduct financial and procedural audits and general reviews at any time .Applicable Regional Operating Regulations .D Contract Requirements Between Members. The contract must: • Include minimum standards established by Visa including.Procedures . if applicable .1 Prohibitions General Requirement Visa may permanently prohibit a Principal Member and its agents from providing services associated with Visa Products for good cause. VisaNet Processors.Visa International By-Laws . and Third Parties 1.

I.15.G Marketing Materials A Member must ensure that its agent:2 • Uses only marketing materials approved by the Member • Ensures that all marketing materials displaying Visa-Owned Marks also include the Member name.F.F Agreements with Visa 1.15.P. nor does it give any agent or independent contractor the right to use VisaNet.2 Agreement Terms The agreement may specify terms and conditions for use of software or equipment that Visa determines necessary to protect its proprietary rights.G Marketing Materials 1.Chapter 1: General Regulations 1. Member using Direct Exchange (DEX). Volume I—General Rules . • Is prominently identified on the marketing materials as an agent or representative of the Member 1 2 This requirement does not apply to a U. This provision does not require Visa to agree to this type of arrangement.15. 32 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.15.1 Agreements with Visa General Requirements Visa may require a Member’s agent or independent contractor to enter into an agreement directly with Visa prior to the delivery of any of the following: • V.F 1.F. which must be located within close proximity to the Visa-Owned Marks as specified in the Visa International Prepaid Card Products Program Guidelines. System software • BASE II software • Visa Extended Access1 1.15.S.15.A. which must be more prominent and in a larger font than that of the agent • For Prepaid Card distribution. 1. A variance to this requirement applies in the jurisdiction of the Canada Region. ensures that any Website displaying the Visa-Owned Marks or offering Visa Card services clearly and conspicuously include the Member name.

at the Issuer’s request • Performing any other reasonable investigative assistance 2.2 2. stolen. or Counterfeit Visa Cards or Visa Electron Cards • Providing information to proper authorities for the possible arrest of suspects. witnesses.B.B. A Member that performs investigative services for other Members must prepare an itemized statement for the Member requesting the services.A 2. photographs.A. If required. and law enforcement personnel • Obtaining handwriting samples.1.2. Cardholders.B. a Member must: • Cooperate fully with Visa • Provide access to the premises involved in the investigation • Provide access to all applicable records 2. 2.B 2.1 Risk Management GENERAL SECURITY REQUIREMENTS A Member must comply with the requirements specified in the Member Fraud Control Manual. Volume I—General Rules 33 .5. suspects.1 2.1. as specified in Section 8.b 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.a Payment for Investigative Services A Member that requests investigative services of other Members must pay an investigative service fee.2 Investigation Requirements Visa may require a Member to conduct an additional investigation.1 Investigative Assistance Member Responsibilities A Member must assist other Members with an investigation of fraudulent activity with a Visa Card or Visa Electron Card by performing tasks such as: • Interviewing Merchants.1.1.2 2. and any other similar physical evidence • Recovering lost. 2.2.1. fingerprints.1.B. Investigations Member Responsibilities A Member must conduct a thorough investigation of suspected or confirmed fraud or laundering on a Cardholder account.1.1.A.

1.C.C 2.2 Reimbursement A Member may collect a handling fee.1.b If a Cardholder requests an Emergency Replacement Card or Emergency Cash Disbursement. plus telecommunication charges.C. on behalf of other Members.C.D 2.2 2.C Lost or Stolen Card Reports 2.2 Notification of Card Recovery 2. 2. the report must include both the: • Address and telephone number where a Member may contact the Cardholder • Emergency Cash Disbursement amount requested.1 Lost or Stolen Card Reports Member Responsibility A Member must.Lost or stolen Visa Card or Visa Electron Card .1.1.a Notification of Card Recovery A Member that receives a recovered valid or counterfeit Visa Card or Visa Electron Card must advise the Issuer of the recovery circumstances by the end of the next business day after receiving the Card.1. Volume I—General Rules .Compromised or fraudulently used Virtual Account • Notify the Issuer 2.C.1.1.2. both: • Accept a report from a Cardholder or his designated representative of either a: . if applicable 2.1. supply the Issuer with the address and telephone number where the Cardholder may be contacted • Notify the Visa International Service Center if unable to establish contact with the Issuer 2.1. as specified in Table 8-17.D.1 Recovered Cards Card Recovery One of the following may recover a Visa Card or Visa Electron Card and return it to a Member: • A Merchant • A local law enforcement agency • A Member’s employee 2.D.1.1. 34 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.D.D.a A Member must do all of the following: • Provide the Issuer with the information required on the Lost or Stolen Card Report (Exhibit 1A) • If an incomplete Account Number is provided.Chapter 2: Risk Management 2.1.1.

Cut away the corner of the Card at the opposite end of the Chip.D.Inadvertently left by Cardholder 2.b A Member must send the following to the Issuer on the Input Date of the fee collection. but no later than 5 business days. so as not to damage the Chip.3.1.Cut away the corner of the Card at the opposite end of the Chip. such as: . Volume I—General Rules 35 . the Card must be cut horizontally so as not to damage the Magnetic Stripe.b Visa may grant exceptions to the above if the recovered Counterfeit Visa Card or Visa Electron Card has been identified as evidence in a legal proceeding. hologram.Printed digits differ from embossed digits 2.D. • Recovered Card Advice (Exhibit 1E) specifying the recovery reasons.1. • Recovered Counterfeit Card Notification (Exhibit 1F) specifying the recovery reasons.1. the Member must either: . A corner cut must be at a 45-degree angle and extend approximately 25mm (1 inch) from the corner of the Card.Punch a hole through the middle of the Magnetic Stripe to make it unreadable .3 Notification of Recovered Counterfeit Cards 2.Punch a hole through the middle of the Magnetic Stripe to make it unreadable .D.D. or embossed or printed Account Number (if applicable) • For a recovered Chip Card. hologram.3.3 2. so as not to damage the Chip.Authorization Response to referral call .3 Notification of Recovered Counterfeit Cards 2.1.Listed on Card Recovery Bulletin .D. after the Visa Card or Visa Electron Card is recovered: • For a recovered Card without a Chip.2. the Member must either: .Authorization Response to routine Authorization Request .D. the Card cut horizontally so as not to damage the Magnetic Stripe.2. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. or embossed or printed Account Number (if applicable) • For a recovered Chip Card.Listed on Card Recovery Bulletin . such as: .1.1.a Notification of Recovered Counterfeit Cards An Issuer that receives a Counterfeit Visa Card or Visa Electron Card must send the following to Visa: • For a recovered Card without a Chip. A corner cut must be at a 45-degree angle and extend approximately 25mm (1 inch) from the corner of the Card.

to the extent possible. The report must contain. The Member must report the loss or theft to Visa security by telephone or fax.1. liabilities for failure to meet the standards.1.Chapter 2: Risk Management 2.E 2.2.PIN or the encrypted PIN block • Upon request.1. as specified in the Payment Card Industry Data Security Standard • Ensure that agreements and contracts with agents and Merchants clearly establish their responsibilities to meet Visa standards. certify to Visa that agents and Merchants are in compliance with the conditions specified in the Payment Card Industry Data Security Standard 2.1. and allow for inspections by the Member or Visa • Ensure that all agents and Merchants with access to account or Transaction Information comply with the Payment Card Industry Data Security Standard • Ensure that all agents and Merchants do not store any of the following.a Loss or Theft of Account or Transaction Information A Member must immediately report the suspected or confirmed loss or theft. subsequent to Authorization: .Card Verification Value 2 used to verify Card-not-present Transactions .E. including loss or theft by one of its agents or Merchants.E Account and Transaction Information Security 2.E. as specified in the Member Fraud Control Manual. in a Chip. Volume I—General Rules .Full contents of any track data taken from the Magnetic Stripe (on a Card.E.1.b 36 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.1 Account and Transaction Information Security Overview A Member must: • Maintain all materials or records in any form that contain account or Transaction Information in a safe and secure manner with access limited to authorized personnel.E. all of the following: • Issuer name • Form.2. and range of account information missing • Specific Account Numbers missing • Type of account information on missing material • Pertinent details about the loss or theft and ensuing investigation • Contact name and telephone number for additional information • Name and telephone number of person reporting the loss or theft 2.1. of any material or records that contain account or Transaction Information.2 Loss or Theft of Account or Transaction Information 2. or elsewhere) .2 2. number.E.1.

6.b if it fails to comply with Section 2.D.E. or a Merchant has been deficient or negligent in securely maintaining the account or Transaction Information or reporting or investigating the loss of this information as specified in this section. may be fined or have its certification suspended until the response has been received and acknowledged by the applicable Regional Office.6. the Acquirer may forfeit the posted or escrowed amount. or Respond to Non-Compliance Notification 2.1.1. as specified in Section 1. An Acquirer that provides an action plan in response to a Notification but does not perform its commitments.E.E. 2. or Respond to Non-Compliance Notification An Acquirer is subject to the penalty specified in Section 2.1. including the requirement to perform a PIN Security Requirements Self-Audit.5 PIN Security Self-Audit Requirements An Acquirer or its agent processing PINs for Visa Transactions must comply with the security requirements specified in the PIN Security manual. Volume I—General Rules 37 .7 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.1. Failure to comply with the security requirements specified in the manual may subject the Acquirer to the fines specified in Section 1. 2.6.E.D.6 2.E.3 Investigations 2.a PIN Security Non-Compliance An Acquirer that fails to respond within 30 calendar days of receipt of a noncompliance Notification. or require the Member to take immediate corrective action. Penalty for Member Failure to Complete Security Self-Audit or Annual Certification.1.E.1.1.E.1. 2.10 and Table 1-8.6.E.6.c If Acquirer certification is suspended.6.1.000 until either: • Compliance is confirmed by Visa International Risk Management • Acquirer certification is suspended 2. must post a performance bond or escrow US $100.1. following an onsite inspection for PIN security violations.4 Non-Compliance If Visa determines that a Member.1. Visa may fine the Member.E. 2.E.3 Investigations A Member must conduct a thorough investigation of the suspected or confirmed loss or theft of account or Transaction Information.E.E.2.5.b 2.7 Penalty for Member Failure to Complete Security Self-Audit or Annual Certification. as specified in the Member Fraud Control Manual. its agent.1.

1.1.The Misencoded Visa Card or Visa Electron Card is recovered .1. or the Account Number encoded on the Magnetic Stripe of a Visa Card or Visa Electron Card was authorized but was different than the embossed or printed Account Number submitted into Interchange • The Issuer identified by the manufacturer product information printed on the reverse side of the Visa Card or Visa Electron Card or under the signature panel or Magnetic Stripe. if an Authorization was required and not obtained.1.F.Visa identifies the Issuer that ordered its manufacture • To the Issuer to which the BIN is assigned.2 Responsibility for Misencoded Visa or Visa Electron Cards Visa assigns liability for payment of Transaction Receipts resulting from the use of a Misencoded Visa Card or Visa Electron Card as follows: • To the Acquirer that received the Transaction Receipt.F 2. if the BIN is not assigned to a Member • The Acquirer that submitted the Transaction into Interchange. The Issuer is liable both: .F Counterfeit Losses 2. if the counterfeit Visa Card or Visa Electron Card was recovered and resulted from either the loss or theft of an unembossed and unencoded Visa Card or unencoded Visa Electron Card bearing the Visa Program Marks • The Issuer. if the Merchant identified on a Risk Identification Service Chargeback Exception Report contributed to the origination of the Counterfeit Transaction Receipt • The Acquirer first receiving the Counterfeit Transaction Receipt.2 Responsibility for Misencoded Visa or Visa Electron Cards 2.1. The Acquirer is liable until both: .F. if the Misencoded Visa Card bears a BIN that was not assigned to a Member.If the Acquirer presents the Transaction Receipt within 180 calendar days of the Transaction Date . based on the following priorities in the order shown: • The Acquirer. if an Acquirer receives a Misencoded Visa Card or Visa Electron Card bearing a valid BIN but an invalid Account Number.1 Counterfeit Losses Responsibility for Counterfeit Transactions Visa assigns liability to the Issuer or Acquirer for counterfeit Transactions.Until the Issuer that ordered the manufacture of the Visa Card or Visa Electron Card is identified 38 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Volume I—General Rules . if its BIN appears on the Counterfeit Transaction Receipt or the BASE II Clearing Record for the counterfeit Transaction 2.F.1.Chapter 2: Risk Management 2.E. as specified in Section 5.

F.1.12. a manufacturer that complies with Section 3.A.A.2 Certification of Third-Party Personalizer 2.A 2.2.F.a Issuer or Owner Identification Visa identifies the Issuer that ordered the manufacture of the Visa Card or Visa Electron Card by either the name printed on the Visa Card or Visa Electron Card or the manufacturer product information printed in one of the following areas: • On the back of the Visa Card or Visa Electron Card • Under the signature panel • Under the Magnetic Stripe 2.2.b There is no time limit on a Member’s right to reassign liability to the Issuer under this section.A and Security Validation Requirements for Card Vendors.F. Logical Security Validation Requirements for Card Personalization Vendors.2 Certification of Third-Party Personalizer Visa will certify and register a Third-Party Personalizer that complies with Section 3.12.2.1. 2. upon Issuer request.2 2. Security Validation Requirements for Card Vendors.2. ADDITIONAL INFORMATION: Visa will supply.1 VISA RIGHTS AND RESPONSIBILITIES Card Manufacturer and Third-Party Personalizer Certification Certification of Approved Manufacturer Visa will certify and register as Approved Manufacturer of Visa Cards or Visa Electron Cards. 2.A.3 2. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.3 Issuer or Owner Identification 2. Volume I—General Rules 39 .3.A.1.1.F. and the Visa Card Personalization Agreement.3.2. a list of Approved Manufacturers and their certified Visa Card products or Visa Electron Program products.

Conduct Transactions where the Cardholder is not present or where goods or services are to be delivered after the Transaction Date . but not limited to: .3.2.Rerouting Settlement funds around the financial institution that normally holds the Member’s or agent’s funds .1.16 of the Visa International By-Laws.B. including.Signing or re-signing Merchants . the following: • Prohibiting or limiting any of the following actions: .2.Holding funds for the future payment of Chargebacks .Withholding funds for the purpose of obtaining collateral or meeting other Member obligations .B Corporate Risk Reduction Procedures 2.Prohibiting or limiting a Member’s right to sponsor Participant Members • Requiring a Member to change one or more of its designated agents 40 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.Holding funds to ensure the correct application of Cardholder funds .Holding funds for the payment of Merchants .2. but are not limited to.Receive a volume of Chargebacks that substantially exceeds the system average • Pledging collateral to secure a Member’s or agent’s obligations and reimbursement to Visa for any expenses incurred ensuring compliance • Redirecting Settlement funds to avoid potential losses. as specified in Section 6.B Corporate Risk Reduction Procedures Upon receipt of instructions imposing conditions.Issuing new or reissued Cards . Volume I—General Rules . as specified in Section 2.Chapter 2: Risk Management 2.Using any independent sales organizations • Blocking the Authorization of Cardholder Transactions or prohibiting Acquirers from obtaining Authorization for Transactions on behalf of certain Merchants • Terminating some or all Merchants that either: . a Member or agent must implement risk reduction measures that may include.B Corporate Risk Reduction Procedures 2.

A.3.A.1 2.1.1. Volume I—General Rules 41 .1.A 2. Dispute Group 3—Authorization.a RISK MANAGEMENT SERVICES Card Recovery Bulletin Service Overview The Card Recovery Bulletin Service both: • Identifies blocked Account Numbers and BINs for which an Issuer wants the Visa Cards recovered • Enables Merchants to complete Transactions that do not otherwise require Authorization 2.S.3.S.A.A.3.A. Reason Code 70 2. SEE ALSO: • Card Recovery Bulletin User’s Guide • Visa Interchange Directory • Volume ll—Dispute Resolution Rules.3 2.A. Middle East. Not included in Card Recovery Bulletin Visa Regions A B C E F 1-9 0 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. and Africa Canada Visa Europe Latin America and Caribbean U. as specified in Table 2-1. Availability The Card Recovery Bulletin Service is available in each of the Card Recovery Bulletin Regions.3 RISK MANAGEMENT SERVICES Table 2-1: Card Recovery Bulletin Regions 2.3.2 Table 2-1: Card Recovery Bulletin Regions Areas Included Asia-Pacific Central and Eastern Europe.3. Members must comply with the procedures specified in the Card Recovery Bulletin User’s Guide when listing Account Numbers or using the bulletin to identify Account Numbers with a “Pick Up Card” status.2.b Visa publishes both the Card Recovery Bulletin and an electronic Regional Card Recovery File that list the Account Numbers and BINs of Visa Cards for pick up outside of Visa U.3.A.c 2.

B EMV Liability Shift for Fraudulent Transactions 2. apply to all Intraregional Transactions in the jurisdiction of the CEMEA Regional Office. to exclude ATM Cash Disbursement Transactions and Card-Present non-Counterfeit Transactions involving Issuers and Acquirers from that Visa Region.3. This includes Transactions occurring at both POS and ATM devices.3 2. "Fees..E. as specified in Section 3. Decline.3. between the jurisdiction of the CEMEA Regional Office and Visa Europe.A. as specified in Section 3.3.3.S.3.A.B and Section 4. The EMV Liability Shift Principles.3.3.3. apply to all Interregional Transactions. the EMV Liability Shift Principles.A. apply to all Interregional Transactions occurring at POS devices. as specified in Section 5.S.1. the EMV Liability Shift Principles. Volume I—General Rules . as specified in Section 3. At its discretion.3. A variance to this requirement applies in the jurisdiction of the Asia-Pacific Region.A. If a Merchant or an Acquirer converts the Regional Card Recovery File to paper.4 2. Effective 1 July 2008.3.A.3. Visa may adjust the effective dates.3. Regions. or A non-US Issuer pays a fee to Visa U. 2 42 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. it may use an Account Number only to verify Visa Cards for Transactions that do not require Authorization.3.3.3 Regional Card Recovery File 2.B and Section 4.5 Fees Pickup. Effective Dates The Card Recovery Bulletin becomes effective on Saturday of the publication week and remains valid until the next edition’s effective date.Chapter 2: Risk Management 2.S. to exclude Transactions involving Issuers and Acquirers from those Visa Regions. as specified in Chapter 8. Visa waives this requirement if the Member reproduces all “proprietary and confidential” and Copyright notices in the magnetic tape or paper copy. 2.B and Section 4.a Regional Card Recovery File A Member that converts the Regional Card Recovery File to magnetic tape or paper must receive prior written consent from Visa. for each Referral Response issued at a Merchant Outlet located in Visa U.B and Section 4." 2.1.3. This includes Transactions occurring at both POS and ATM devices.B EMV Liability Shift for Fraudulent Transactions The EMV Liability Shift Principles.3.A.A.A.3. as specified in Section 3.3. apply to all Interregional Transactions between the jurisdiction of the CEMEA Regional Office and Visa Europe.b 2. Effective 1 October 2010.A.2 1 A variance to this requirement applies in the jurisdictions of the Latin America and Caribbean and U.

1 Acquirer Requirements An Acquirer must ensure that its Merchant Card acceptance terminal transmit the entire unaltered contents of the Magnetic Stripe data or be subject to a Chargeback.2 2.2.d 2. or may elect to verify the Card Verification Value itself.C Card Verification Service All Members must participate in the Card Verification Service.C. At the Issuer’s option.3 Visa Responsibility An Issuer may have Visa verify the Card Verification Value in all Authorization Requests.C. the Cardholder Verification Value contained in the MagneticStripe Image (track 2 equivalent data) on the Chip (Chip Card Verification Value— iCVV) may differ from the Card Verification Value encoded on the Card’s Magnetic Stripe.1 2.1.3. Volume I—General Rules 43 .c 2. as specified in Section 4.b.1.C.D.3.3.C.P. System manuals • BASE II Clearing manuals 2.3.3. as specified in the Payment Technology Standards Manual.3.C Card Verification Service 2. all newly issued EMVChip CardEMV Chip Cards and existing EMV Chip Cards on renewal must use Chip Card Verification Value—iCVV as part of the Magnetic-Stripe Image.b 2. 2.3.I.3.3.3.3.1 Exception File Service Overview A VisaNet Processor that wishes to participate in the Exception File service must notify Visa in writing at least 90 calendar days prior to implementation.D. 2.C. Effective 1 January 2009.B.C.1.a Issuer Participation An Issuer must be capable of receiving the POS Entry Mode code and processing the Card Verification Value according to the procedures specified in the BASE II Clearing Data Codes. SEE ALSO: • Payment Technology Standards Manual • V. All Cards must be encoded with the Card Verification Value.C.1.4.1 Overview 2. 1 A variance to this requirement applies in the jurisdiction of the Asia-Pacific Region until 1 January 2010.D 2.3. as defined in the Payment Technology Standards Manual.1. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.

if applicable SEE ALSO: • Card Recovery Bulletin User’s Guide • VisaNet manuals • Original Credits Member Requirements manual 2.3. real-time risk management product that delivers risk data to Issuers in the Authorization Request to alert them to possible fraudulent activity on their Cardholder accounts.2.E Advanced Authorization (Effective 18 July 2008) Where available.D. Advanced Authorization is an optional.E.D.Chapter 2: Risk Management 2. or counterfeit.3.D.b An Issuer may submit updates to the Exception File using the Exception File Update Form (Exhibit 1B).E. and must be recovered • A Deposit-Only Account Number is reported compromised • Authorization must always be denied to this Account Number • Authorization must always be granted to this Account Number • Issuer-defined Authorization limits apply to this Account Number • The Acquirer must contact the Issuer to obtain Authorization for this Account Number 2.2 Updates 2.2. subscription-based. 2.3.3. stolen. Volume I—General Rules .3. 2.1 Issuer Participation An Issuer and its Processor that wishes to implement Advanced Authorization must: • Comply with the certification requirements for Advanced Authorization as specified in the appropriate VisaNet User’s Manual • Complete an end-to-end validation test in accordance with the requirements specified in the Visa Advanced Authorization Integration Guide • Comply with the terms and conditions specified in the Visa Advanced Authorization Integration Guide 44 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.3.D.2 Updates An Issuer must add an Account Number to the Exception File if: • A Visa Card or Visa Electron Card was reported lost.a An Issuer must update the Exception File with the following information to ensure the accuracy of the Exception File records: • Account Number • Authorization Response • Purge date of the record • Card Recovery Bulletin Region where the Visa Account Number should be published.1 Issuer Participation 2.3.

as specified in Section 1.3.3.H.1 Visa Risk Manager.H. as specified in the VisaNet Manuals. 2.E. 2. and render all data unreadable prior to discarding such materials SEE ALSO: • VisaNet User’s Manual • Visa Advanced Authorization Integration Guide • Section 1. Visa Risk Manager is an optional. including T&E Transactions.F PIN Verification Service The PIN Verification Service is an optional Visa service that verifies the Cardholder’s PIN in an Authorization Request.3. Effective 16 May 2008 Issuer Participation Where available.4 • Store all Advanced Authorization operational materials.3.H 2.3.4 2. such as manuals and password protected CD-ROMs.2. an Issuer must complete and comply with the Visa Risk Manager enrollment package available from its Regional Office.2 Confidentiality An Issuer and its Processor must: • Comply with confidentiality and security requirements related to the use of the VisaNet system and Visa confidential information. ADDITIONAL INFORMATION: An Issuer may choose to use the service either: • As a full-time service for all Authorization Requests that include a PIN • If the Issuer is unavailable or unable to respond within the time required by the assured Transaction response parameters SEE ALSO: VisaNet manuals 2. Volume I—General Rules 45 .2 Enrollment 2.3.2 Enrollment To subscribe to Visa Risk Manager.3. which an Issuer may choose to use by submitting a written request to Visa at least 90 calendar days prior to implementation.3.G Positive Cardholder Authorization Service An Issuer must select minimum Activity File Parameters for all Transactions. in a secure area limited to selected personnel.E.H. subscription-based suite of risk management products that allows Issuers to react to high-risk Transactions at the Pointof-Transaction as well as to conduct offline case management. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.2 Confidentiality 2.

3.3. 2.Chapter 2: Risk Management 2.2 Compliance An Acquirer must address any fraud exposure attributed to a Merchant Outlet that is identified by the Merchant Fraud Performance Program within the time period specified in the Visa Merchant Fraud Performance Program Guide.3. 2.a Chargeback Handling Fees Visa assesses an Acquirer a Chargeback handling fee of US $100 for each International Chargeback received for each identified Merchant Outlet once the Merchant has been placed in the Global Merchant Chargeback Monitoring Program. 2.J. SEE ALSO: Visa Merchant Fraud Performance Program Guide 2.0% ratio of Chargebacks to Transactions Visa may modify or create new monthly performance levels after evaluation of the program’s success in identifying Merchants that adversely cause undue economic hardship or damage to the goodwill of the Visa system.J. less a US $30 administration fee.2 2. Visa collects the Chargeback handling fee from the Acquirer.I.3.1 Criteria A Merchant Outlet is identified in the Merchant Fraud Performance Program if it meets or exceeds monthly fraud levels specified in the Visa Merchant Fraud Performance Program Guide.3.b 2. through the Visa Integrated Billing Statement.I.c 46 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. 2.J.2 Chargeback Handling Fees 2.1 Criteria A Merchant is placed in the Global Merchant Chargeback Monitoring Program if any of its Merchant Outlets meets or exceeds all of the following monthly performance activity levels for International Transactions: • 200 Chargebacks • 200 Transactions • 2.2. or face possible corrective actions as specified in the Visa Merchant Fraud Performance Program Guide.J. and disburses it to the Issuer initiating the Chargeback.J.2.3.I Merchant Fraud Performance Program 2.2.3. If the Acquirer and Merchant have not implemented procedures to reduce Chargebacks. Volume I—General Rules . Visa may assess the Acquirer an increased Chargeback handling fee not exceeding US $200 for each International Chargeback received for its Merchant.J Global Merchant Chargeback Monitoring Program Visa monitors International Transactions to identify Merchant Outlets that generate excessive Chargebacks in relation to International Transactions.3. 2.3.I Merchant Fraud Performance Program The Merchant Fraud Performance Program is a risk management service that enables Acquirers to monitor Fraud Activity at Merchant Outlets.J.3.3.

3.K.4 2. if Visa determines that the Merchant is causing undue economic hardship to the Visa system as a result of high dispute volumes.2.J. Casino Gaming Chips.11 specifies the penalties per International Chargeback for Acquirers of Merchants identified as high risk placed in the Global Merchant Chargeback Monitoring Program.3. however. or a Merchant may be prohibited from participating in the Visa Program as specified in Table 1-9 or Section 4.3.3. 2.L. fees may continue to be assessed. 2. including Lottery Tickets.a Visa Anti-Money Laundering Program Requirements Consistent with the legal and regulatory requirements applicable to a Member.3.3.b Section 1. and Wagers at Race Tracks 2.L.1 Visa Anti-Money Laundering Program Requirements 2. to the following fines and penalties: • Monetary fines specified in the applicable Visa Regional Operating Regulations • Temporary suspension of contracting with new Merchants • Termination of membership 2. Off-Track Betting.3.3 Global Merchant Chargeback Monitoring Program Merchants Identified as High Risk 2.K.K 2. Visa Rights Visa may assess or suspend fees to accommodate unique or extenuating circumstances.J.3. but not limited.1. a Member must implement and maintain an anti-money laundering program that is reasonably designed to prevent the use of the Visa system to facilitate money laundering or the financing of terrorist activities. 2. Fees will no longer be assessed once the Merchant has met acceptable performance levels.L Visa Anti-Money Laundering Program Visa maintains an anti-money laundering program reasonably designed within the context of laws and regulations applicable to Visa to prevent the Visa system from being used to facilitate money laundering or the financing of terrorist activities.3 2.2 Acquirer Non-Compliance An Acquirer exceeding 3 times the worldwide or regional fraud-to-sales ratio for more than one quarter will be considered non-compliant and may be subject.3.13.D.3.a Global Merchant Chargeback Monitoring Program Merchants Identified as High Risk A Merchant required to use one of the following Merchant Category Codes is considered high risk: • 5962—Direct Marketing—Travel-Related Arrangement Services • 5966—Direct Marketing—Outbound Telemarketing Merchants • 5967—Direct Marketing—Inbound Telemarketing Merchants • 7995—Betting.6.3.J.L.3.3.3.1 Acquirer Monitoring Program Program Criteria Visa monitors an Acquirer to determine disproportionate fraud-to-sales ratios. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.L.J.J. Volume I—General Rules 47 .1 2.2.

3.3.L.L.2 Visa Anti-Money Laundering Program Compliance 2.1.2 Visa Anti-Money Laundering Program Compliance If Visa determines that a Member or the Member’s designated agent has failed to comply with any of the requirements specified in Section 2. These actions may include. procedures. procedures. Visa may.2 Visa Anti-Money Laundering Program Compliance 2.3.Chapter 2: Risk Management 2. controls. including but not limited to the following: • Assisting Visa in guarding against Card issuance and Merchant acquiring in circumstances that could facilitate money laundering or the financing of terrorist activities • Identifying circumstances of heightened risk and instituting policies.1. impose conditions on or require additional actions of the Member or the designated agent. to prevent possible money laundering or financing of terrorist activities.b A Member must cooperate with Visa in the administration of the Visa anti-money laundering program. the following: • Implementation of additional policies. consistent with local law.3. or other actions specified by Visa to address the heightened risk • Providing a copy of the Member’s anti-money laundering plan if requested by Visa • Ensuring the adequacy of the applicable controls implemented by designated agents of the Member 2. but are not limited to.L. or controls • Termination of a Merchant or Cardholder Agreement • Termination of an agent agreement • Termination of Visa membership • Assessment of fines or penalties • Other action that Visa in its sole discretion determines to take with respect to the Member or the Member’s designated agent 48 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Volume I—General Rules .L.L.3.

performance standards.2 International Transaction and Currency Conversion Disclosure An Issuer must provide a complete written disclosure of any fees that may be charged to a Cardholder for an International Transaction or when currency conversion occurs.1.3 3.C Card Requirements Issuers must comply with the requirements in this section. 3.1. Volume I—General Rules 49 .3 3. and spending limits as follows1: • A Visa Platinum card must be equal to or higher in value to a Cardholder than a Visa Gold/ Premier Card • A Visa Gold/Premier Card must have more value to a Cardholder than a Visa Classic Card • A Visa Business Gold Card must have more value to a Cardholder than a Visa Business Card 3.1 Cardholder Agreements Cardholder Agreement Prohibition An Issuer must include language in its Cardholder agreement that a Card must not be used for any unlawful purpose. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.1.S.B 3. SEE ALSO: Section 1.B. 1 A variance to this requirement applies in the jurisdiction of the U.A Issuer Requirements & Information GENERAL REQUIREMENTS Visa Product Hierarchy An Issuer must establish a premium product value hierarchy based on features.1. Region.1 3. including the purchase of goods or services prohibited by local law applicable in the Cardholder’s jurisdiction.A.1.B.

1.1.1.b All newly-created Visa Cards and Visa Electron Cards issued or reissued must both: • Bear either the Visa Brand Mark or Visa Brand Mark with the Electron Identifier • Comply with the Visa Product Brand Standards An Issuer may issue or reissue a Card bearing either the Visa Flag Symbol or Visa Electron Symbol to deplete existing card stock.1.D.C. as applicable: • Chapter 10. except for Visa Cash Cards • Visa Cash Program Operating Regulations for Visa Cash Cards • Visa TravelMoney Product Guide for Visa TravelMoney Cards 3.c Effective 1 July 2011.Expire no later than 30 June 2011 .Chapter 3: Issuer Requirements & Information 3.1 Account Range and BIN Assignment for New Visa Card Programs 3.1 Mark Usage 3.1. Card Specifications Issuers must comply with the following specifications for Card design.C. The Card bearing either the Visa Flag Symbol or Visa Electron Symbol must both: .a Mark Usage Effective 1 September 2005 through 28 February 2007.C.D BIN A Principal or Associate must submit the following to Visa prior to issuing any Card bearing the requested BIN or acquiring a Merchant using the BIN.A.D.1: • BIN License Agreement (Exhibit 4A) • Visa Interchange Directory Update Form (Exhibit 4F) 3.1.1.1.1. an Issuer may issue or reissue a Visa Card or Visa Electron Card bearing either the • Visa Flag Symbol or Visa Electron Symbol.2 3. "Card and Marks Requirements" • Visa Product Brand Standards for all Cards.C.1.8.C.1 Account Range and BIN Assignment for New Visa Card Programs Effective 5 April 2008.1 3. an Issuer may establish multiple Visa card programs within the same BIN.1. as specified in the Visa Product Brand Standards. as specified in Section 1. all Visa Cards and Visa Electron Cards must bear either the Visa Brand Mark or Visa Brand Mark with the Electron Identifier. The Card bearing either the Visa Brand Mark or the Visa Brand Mark with the Electron Identifier must comply with the Visa Product Brand Standards 3. 50 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.C. The Card bearing either the Visa Flag Symbol or Visa Electron Symbol must both: • Expire no later than 30 June 2011 • Comply with the Visa International Card and Marks Specifications 3.1. Volume I—General Rules .Comply with Visa International Card and Marks Specifications • Visa Brand Mark or the Visa Brand Mark with the Electron Identifier. as described in this section.

1. 3.1.1 PIN Program Overview An Issuer must make a PIN available to each Cardholder for use with a Card. if one is present on the Card. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.1.G. an Issuer must not request a new designated account range assignment within an active BIN. or printed on all Visa Cards and Visa Electron Cards. encoded.1.2 3.F.D.1 Chip Card Requirements The expiration date on a Visa Card.D.G.3.1.1. 3.2 Account Range and BIN Assignment for Existing Visa Card Programs 3.1.D.a Expiration Date Standards General Issuing Requirements A Visa Card and Visa Electron Card must bear an expiration date on the front of the Card. except that PIN issuance is not required for a Prepaid Card bearing the Visa Brand Mark.D.1. 1 A variance to this requirement applies in the jurisdiction of the Asia-Pacific Region for Chip Cards.1. Volume I—General Rules 51 . The expiration date on a Visa Card or Visa Electron Card without a Cardholder name must not be more than X years from the date of issuance. 3.1.1.1.3 Right to Deny an Account Range Request Visa reserves the right to deny a request for a designated account range within an existing BIN. Visa Electron Card.1 Account Number Specifications General Requirements Table 3-1 lists the specifications for BIN and Account Number structures embossed. or Visa Brand Mark with the Electron Identifier.D.1.1. an Issuer may assign either a: • Unique BIN for each Visa card program • Designated account range within a BIN for a specific Visa card program by completing Section 6 of the BIN License Agreement (Exhibit 4A) 3. or Card bearing the Plus Symbol must not be later than the expiration date of the Issuer’s Public Key. or any security feature containing an expiration date in a Chip.1. Account Range and BIN Assignment for Existing Visa Card Programs For existing Visa card programs.F 3.F.1 3.1.b 3.1 Overview 3.F. 3.1.F.a For a new Visa card program.c Visa may require a business plan if an Issuer requests the assignment of designated account ranges to multiple Visa card programs within a single BIN.G 3.E 3.1.E.1.2 3.

1. System . it must comply with the Key Management Service procedures specified in the Payment Technology Standards Manual. provide PIN Verification for each Transaction by itself or using the Visa PIN Verification Service.Chapter 3: Issuer Requirements & Information 3.1.1. as specified in the Payment Technology Standards Manual and the Visa Integrated Circuit Card Specifications.1.2 Participation Requirements 3. as specified in Chapter 8. PIN Verification Procedures PIN Verification is required for all ATM Transactions." 52 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.a 3.H Interchange Reimbursement Fees A Cash Disbursement Fee is paid by the Issuer to the Acquirer performing a Cash Disbursement.4.1.H Interchange Reimbursement Fees 3.Comply with requirements for PIN processing specified in the VisaNet manuals • If the Issuer uses the PIN Verification Service. "Fees. at its option.G. "Risk Management. including PIN requirements at the Point-of-Transaction.G.1.3 3.G.1. it must both: .a Service Code Requirements A Visa or Visa Electron Issuer must use one of the appropriate Service Codes that are valid for the applicable product. An Issuer may.b 3.3.4 3. as specified in Chapter 2.1. or designate Visa to perform this function • Select Stand-In Processing Issuer options pertaining to a Transaction for which a PIN is used 3.I." • If the Issuer performs PIN Verification.1.G.2 Participation Requirements An Issuer must: • Notify each of its Cardholders of the available PIN • Comply with the Payment Technology Standards Manual • Successfully complete certification testing to demonstrate its capability to perform PIN Verification. and the applicable Cardholder Verification Method on a Chip Card to communicate its Card acceptance policies. Volume I—General Rules .P.G.G.4. 3.Install a direct computer interface to the V.G.

A.A.2.a 1 This requirement does not apply to Visa Electron Issuers.2.2. see Section 3.C VISA RECOMMENDS: An Issuer should: • Periodically review its international Authorization Responses • Not systematically or permanently send a Decline Response to an Authorization Request for any of the following: .c An Issuer must reverse the duplicate Transactions from its Cardholder records upon receipt of the Reversal information. For requirements specific to Electronic Commerce Transactions coded with an ECI value “6”. as specified in Section 2.a PAYMENT SERVICE STANDARDS Authorization Requirements General Requirements An Issuer must provide Authorization services for all of its Cardholders.2. 24 hours a day.2.3.A.3.b The Issuer must provide Authorization Responses as specified in the VisaNet manuals and: • Meet the assured Transaction response standards specified in Section 3.1.2 3.Electronic Commerce Transactions1 .2. 7 days a week.Mail/Phone Order Transactions . Assured Transaction Response Standards Visa will monitor all Authorization Requests forwarded to an Issuer and ensure that each request receives a timely Authorization Response.A.A.3. Volume I—General Rules 53 .2.2 Assured Transaction Response Standards 3.A.A 3.1.2 PAYMENT SERVICE STANDARDS 3.Transactions from a specific country 1.1.2 • Participate in the International Automated Referral Service1 and comply with the International Automated Referral Service User’s Guide • Participate in the Card Verification Service. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.2. 3. using one of the following methods: • Directly. 3. as a VisaNet Processor • Through another VisaNet Processor • By other means approved by Visa 3.A.2 3.2.A.2.1 3.A.2.

3 Decline Response Standards 3.A.4 3.A.2.A.2.2.” unless there is an immediate fraud threat.A.a 1 For example. This requirement does not apply to Visa products issued under restrictive terms clearly communicated to the Cardholder.2.2.1 Visa monitors an Issuer’s decline rates for Electronic Commerce Transaction Indicator Value 6 (ECI 6).S. it will not forward the Issuer-generated Authorization Response to the Acquirer.2. some Issuers have Visa stand-in to decline all Online Gambling Transactions for legal purposes.2.. Volume I—General Rules .2.b 3.2.2. in Visa U.2. 54 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. e.3.a Decline Response Standards An Issuer may systematically send a Decline Response to an Authorization Request for a Transaction that has been determined to be illegal. If Visa receives an Issuer Authorization Response after it has initiated Stand-In Processing. An Issuer is determined to be non-compliant if it exceeds 500 Authorizations a month and a decline rate of 50% or more.3 3. using Stand-In Processing.2. This prohibition does not apply to Visa products issued with restrictions clearly communicated to the Cardholder. 3. ADDITIONAL INFORMATION: Stand-In Processing parameters are applied to Recurring Transactions only if the Issuer is unavailable. The maximum time limit for response to an Authorization Request is: • 15 seconds without PIN data • 30 seconds with PIN data 3.g.A.3. SEE ALSO: VisaNet manuals 3.A. The Visa-generated Authorization Response takes precedence over the Issuer’s Authorization Response.A.b Visa may establish time limits for Intraregional Authorization Requests.2. Issuers must not maintain systematic decline response parameters for Transactions coded with Electronic Commerce Transaction Indicator Value 6 (ECI 6) beyond the period of an immediate fraud threat. Electronic Commerce Transaction Indicator Value 6 (ECI 6) Decline Compliance Program An Issuer is prohibited from implementing systematic decline response parameters on Verified by Visa “attempted authentication” Transactions. a Card product issued for use exclusively in a Card-Present Environment.A.4 Electronic Commerce Transaction Indicator Value 6 (ECI 6) Decline Compliance Program 3. Visa will respond on behalf of the Issuer.2.4.e The Issuer is responsible for Transactions authorized by Stand-In Processing. An Issuer must not systematically send a Decline Response to an Authorization Request for an Electronic Commerce Transaction coded with an ECI value “6.Chapter 3: Issuer Requirements & Information 3.c If Visa does not receive an Authorization Response from an Issuer within the specified time limit. 3.A.A.A.d 3. Visa may remove these Transactions from the decline rate calculation when appropriate.2.A.

” If the Issuer does so.2. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.2.b 3.e 3.A. A Referral Response generated on an International Transaction due to Issuer Standin Processing parameters will be converted to a Decline Response if both the: • Transaction amount is less than US $500 • Issuer is unavailable 3.5.6. Referral Response and Approval Rate Standards An Issuer must not send a Referral Response to an Authorization Request involving an ATM or Electronic Commerce Transaction.6.a is subject to the actions or fines specified in Table 1-3. If Stand-In Processing returns a Referral Response. the Referral Response will be converted to a Decline Response and forwarded to the Acquirer.6.2.6 3.A. Chip Card Authorization Requirements For an Authorization of a Transaction processed below the Floor Limit.A. When Offline Authorization controls are defined in the Chip.6.d A Referral Response generated on an International Transaction by an Issuer to an Authorization Request for a Mail/Phone Order Transaction or Unattended Terminal Transaction will be converted by VisaNet to a Decline Response.A.2.A.6 Referral Response and Approval Rate Standards 3.A. If the terminal is unable to go Online.2. the Transaction must be declined. “Telecommunication Services.2.A.A.A.2.A.3.a 3.d 3.2. all Chip-initiated Transactions must go Online if the upper limit for the total number or value of consecutive offline Transactions is exceeded.5.A.5.2. VisaNet will perform Stand-In Processing. VisaNet will reject the Referral Response and process the Authorization Request according to Stand-In Processing parameters.A.A.2.a 3. and the upper limit for consecutive offline counters is specified. An Issuer may exempt a Visa Card encoded with a Service Code from this requirement.b An Issuer determined to be non-compliant with the criteria in Section 3.c An Issuer must not send a Referral Response to an Authorization Request for a Telephone Service Transaction with Merchant Category Code 4814.2.A. Volume I—General Rules 55 .5 3.5 Chip Card Authorization Requirements 3.A. If the Issuer does so.b An Issuer of Chip Cards containing the Visa Smart Payment Application with Offline Authorization controls must define parameters to enable Offline Chip Authorization.5. the Visa Smart Payment Application may either: • Instruct the terminal to go Online • Approve the Transaction using offline controls contained in the Chip 3. An Issuer of a Visa Electron Card containing a Chip with Offline Authorization controls may define parameters to enable acceptance at terminals with no Online Authorization capability.5.2.2.2. 3.4.c 3.2.4. An Issuer of a Visa Purchasing Card containing a Chip with a Visa Smart Payment Application with Offline Authorization controls may define parameters to enable Chip Offline Authorization.

A.A.h 56 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.3% 0.3% 0.g A Visa Electron Issuer must not generate a Referral Response to any Authorization Request for Visa Electron Cards.2. excluding those processed by Stand-In Processing.5% 0. Decline.5814—Fast Food Restaurants . or telex • Respond with an Approval. Referral rates listed for Mail/Phone Order Transactions will also apply for Domestic Mail/Phone Order Transactions unless a different rate is specified in the applicable Regional Operating Regulations. Maximum Monthly Referral Rates Visa Classic Cards.6.7832—Motion Picture Theaters 3.2% 0.5% 0.3% Not allowed Table 3-2: Category Visa Electron Cards Retail Merchants Airlines Hotels Cruise Lines Car Rentals Mail/Phone Orders1 Quasi-Cash ATM Cash Disbursements Not allowed Not allowed Not allowed Not allowed Not allowed Not allowed Not allowed Not allowed 1.f The referral rate is the number of Referral Responses stated as a percentage of all Authorization Requests processed by an Issuer.7523—Parking Lots Parking Meters. Volume I—General Rules .5% 0. and Visa Commercial Cards 0. 3. and Garages . If an Issuer or its agent generates a Referral Response.2.A.A.4784—Tolls and Bridge Fees . it must both: • Be available to receive the call.5% 0. or Pickup Response immediately after receiving the requested information 3.6.3% 0.Chapter 3: Issuer Requirements & Information Table 3-2: Maximum Monthly Referral Rates Table 3-2: Maximum Monthly Referral Rates 3.6. An Issuer must not exceed the monthly referral rate listed in Table 3-2 for its Visa Program in the specified Merchant categories.5411—Grocery Stores and Supermarkets . Visa Gold/Premier Cards.e A Referral Response generated by an Issuer on an International Transaction will be converted by VisaNet to a Decline Response if both the: • Transaction amount is less than US $100 • Merchant Category Code in the Authorization Request is one of the following: .3% 0.2.4121—Taxicabs and Limousines .2% 0.6.5% 0. fax.2.5% Not allowed Visa Signature Cards. Visa Infinite Cards 0.5% 0.

7.7 Authorization Limits 3.A.2.7 3.7.6. it must identify them on the Visa Interchange Directory Update Form (Exhibit 4F). A Visa Business Card or Visa Corporate Card Issuer is subject to the mandated minimum Positive Cardholder Authorization Service Activity File Parameters and Issuer Limits as specified in the VisaNet manuals.A.A.A. 3.6. Region.A. 3.j An Issuer must report its Referral and Approval Response rates for Domestic Transactions to Visa on a quarterly basis.2.2.A.i An Issuer must maintain the minimum monthly approval rate1 listed in Table 3-3 for its Visa Program in the specified categories. A variance to this requirement applies in the jurisdiction of the U.a 3. A Visa Gold/Premier and Visa Infinite Card Issuer is subject to the mandated minimum Positive Cardholder Authorization Service Activity File Parameters and Issuer Limits as specified in the VisaNet manuals.2. Minimum Monthly Approval Rates Visa Gold/ Premier Cards1 95% 95% 95% 95% 95% Not applicable Not applicable 65% 85% Visa Business and Visa Corporate Cards 95% 95% 95% 95% 95% Not applicable Not applicable 65% Not applicable Visa Purchasing Cards Not applicable Not applicable Not applicable Not applicable Not applicable Not applicable Not applicable Not applicable Not applicable Visa Signature Cards 99% 99% 99% 99% 99% Not applicable Not applicable 65% 85% Table 3-3: Category Visa Classic Cards1 Visa Infinite Cards Retail Merchants Airlines Hotels Cruise Lines Car Rentals Mail/Phone Orders Quasi-Cash ATM Cash Disbursements Manual Cash Disbursements Not applicable 90% 90% 90% 90% Not applicable Not applicable Not applicable Not applicable 99% 99% 99% 99% 99% Not applicable Not applicable 65% 85% 1.Table 3-3: Minimum Monthly Approval Rates 3.c 1 The approval rate is the number of Positive Responses as a percentage of all Authorization Requests processed. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.A.2. Volume I—General Rules 57 . Authorization Limits If an Issuer chooses to set higher limits.S.2.2.b 3.A.7.

5% for T&E Transactions.2. Mandatory Minimum Authorization Limits Mandatory minimum Authorization limits do not apply to a Visa Prepaid Card or debit Visa Card Issuer. Reimbursement for Interchange Transactions Each Issuer must pay the Acquirer the amount due for Transactions occurring with the use of a valid Card.2. "Payment Services" and the VisaNet manuals.5 Assistance to Acquirers in Obtaining Account Numbers 3.2. If the Issuer uses more than one Billing Currency.B 3. System BASE I Processing Specifications (for Visa Mandatory Minimum Limits) 3.B.1 Clearing and Settlement Requirements General Requirements An Issuer must provide Clearing and Settlement services for its Cardholders as specified in Chapter 6.a Retrieval Request Rate Standards The Retrieval Request rate is the number of requested Transaction Receipts stated as a percentage of the total incoming Interchange volume received by the Issuer.a 3.A. SEE ALSO: V.b 3. as specified in Section 4.b 3.B.2. 3.B.B.I.8.B. 3.2.2. 3.4 Billing Currency An Issuer receives Interchange in its Billing Currency.8 Mandatory Minimum Authorization Limits 3.8 3.A. the Issuer both: • Must assist the Acquirer • May require that all requests be in writing 58 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.2.2.2. Volume I—General Rules .2.9.B.A.B.2.A.A.d A Visa Purchasing Card Issuer may apply a minimum Issuer Limit of zero for Authorization Requests.B.2. An Issuer must not exceed the monthly international Retrieval Request rate of 0.8.2 3.5 Assistance to Acquirers in Obtaining Account Numbers If an Acquirer contacts an Issuer for assistance in obtaining an Account Number.7.B. it must have a separate BIN for each.2.Chapter 3: Issuer Requirements & Information 3.2. Visa may exempt an Issuer from the mandatory minimum Authorization limits.3 3.P.2.1.2. A Member must report quarterly to Visa the conformance of its Domestic Transactions with this provision. This includes Transactions resulting from geographically restricted Card use outside the country of issuance.

2.3 Cardholder Verification Method 3.b 3.1.3.A. as specified in Table 3-4.3.e 3. Chip Card Technology Requirements Visa may review and approve all applications contained in a Chip used to facilitate a Visa Smart Payment service. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Volume I—General Rules 59 . Effective 1 January 2009.A.a 3.A.3 3.A.1.A.3.2. If Visa determines that an Issuer or Issuer’s agent has a high-severity Chip interoperability problem and that progress toward an agreed-upon resolution plan is no longer acceptable.3.A 3..3.3. initiated on or after 1 January 2001. by programming the Chip to bypass Terminal Risk Management).c 3. must be compliant with both: • EMV specifications • Visa Integrated Circuit Card Specifications Non-compliant Cards issued through 31 December 1999 may be non-compliant until they expire.A.A.a GENERAL PROGRAM REQUIREMENTS Chip Card Issuers Overview All new Visa or Visa Electron Chip programs.d 3.a 3.2.b 1 A variance to this requirement applies in the jurisdiction of the Asia-Pacific Region until 1 January 2010. 3.1.13. A Chip Card Issuer must not inhibit Terminal Risk Management (e. 3.A.A. An Issuer must define the Payment Application options for its Visa Smart Payment program.A.3.b 3.3 3.3.3.c All Visa Smart Payment programs must be EMV.3.3 GENERAL PROGRAM REQUIREMENTS 3. as defined in the Payment Technology Standards Manual.6.1 Cardholder Verification Method A Chip Card Issuer must ensure that the Cardholder Verification Method preferences are communicated by the Chip Cardholder Verification Method List to the ChipReading Device at the Point-of-Transaction.1 3.3.3.2 3. A single Issuer must be designated and identified to a Cardholder as the Issuer of the Chip Card.2.3.A. Offline PIN Verification carries the same level of Chargeback protection as Online PIN Verification. An Issuer must ensure that the Visa Public Keys used for the Visa or Visa Electron Payment Application are used solely for that purpose.A.2.A.D.3.A.3.A.and VIS-Compliant.3.3.1.3. the Issuer or Issuer’s agent is subject to the Chip Interoperability Compliance Program as specified in Section 1.3. all newly issued EMV Chip Cards and existing EMV Chip Cards on renewal must use Chip Card Verification Value—iCVV as part of the Magnetic-Stripe Image.d 3.g.

3.A.a 3.A. Card reissuance must occur within 5 years of the Post-Issuance Application Load. as permitted by local law.3. the Chip may contain multiple Account Numbers.5.A.A.3. Issuer Liability An Issuer is responsible and liable for the parameter values and processing options contained in the Visa Smart Payment Application.a 60 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.5. and as specified in the Visa International Operating Regulations • Designate an Account Number for each account accessed by a Visa Smart Payment Application.3.4. the Issuer of a Chip Card may establish account priorities determining the order that accounts are displayed or reviewed by the Chip-Reading Device.A.c To assist Cardholder account selection.4 Cardholder Account Selection 3.5. The first priority account must be the same as the account that is encoded in the Magnetic Stripe.A.A. Post-Issuance Updates An Issuer may process Post-Issuance Updates to a Chip Card used to facilitate a Visa Smart Payment Application.3.5.6 Issuer Liability 3. An Issuer of a Chip Card must: • Not use a Visa Smart Payment Application to directly credit or debit any account other than an account that is maintained by that Issuer or another Member under contract with the Issuer.3. 3.3. as specified in the Visa Integrated Circuit Card Specifications 3.3.5.6.d 3.3. This does not prevent the debiting or crediting of funds maintained elsewhere to that account.6 3. • Specify an alphanumeric name for each funding account facilitated by the Visa Smart Payment Application when the Chip provides access to more than one account.5 3. Post-Issuance Application Load of a proprietary ATM application that supports Plus requires the addition of the Plus Symbol at the time of Card reissuance. In addition.4 3.b 3. Post-Issuance Application Load of a Visa or Visa Electron Payment Application is not permitted unless the Card bears the appropriate Visa Brand Mark or Visa Brand Mark with the Electron Identifier. Volume I—General Rules .3.4. and if applicable.Chapter 3: Issuer Requirements & Information 3.A.a Cardholder Account Selection The Visa or Visa Electron Payment Application may provide access to more than one account.b Post-Issuance Updates to a Chip Card containing a Visa or Visa Electron Payment Application must be controlled exclusively by the Issuer.A.A.A.A. as specified in both: • Visa Integrated Circuit Card Specifications • Visa International Operating Regulations 3.A.e 3. Post-Issuance Updates must not adversely impact the Transaction completion time at a Point-of-Transaction Terminal or an ATM. displayed on the front of the Card.A. • Allow a Cardholder to select the service and account to be used for a Transaction.3.4.3.c 3.3.3.

3. apply to all Interregional Transactions occurring at POS devices. This includes Transactions occurring at both POS and ATM devices. Regions. This includes Transactions occurring at both POS and ATM devices. as specified in Section 3.3. as specified in Section 3.3.c The Issuer is responsible for all Chip-initiated.3. the EMV Liability Shift Principles. 2 • The Transaction takes place at an EMV-CompliantChip-Reading Device • If the Transaction is Chip-initiated.3.3.3.3.B and Section 4. to exclude ATM Cash Disbursement Transactions involving Issuers and Acquirers from that Visa Region.3. 3.B. authorized Visa Smart Payment Transactions. The EMV Liability Shift Principles.3.B and Section 4.3. apply to all Interregional Transactions between the jurisdiction of the CEMEA Regional Office and Visa Europe.b The Issuer is liable for Chip-initiated.B and Section 4.6.3. offline-authorized Transactions when all of the following conditions are met: • Visa Smart Payment Application is active • Terminal Risk Management is performed • Merchant’s Floor Limit is not exceeded 3. the EMV Liability Shift Principles. apply to all Intraregional Transactions in the jurisdiction of the CEMEA Regional Office. Volume I—General Rules 61 .6.1 Card-Present Counterfeit Card Transactions 3. as specified in Section 3. as specified in Section 3.3.S.3.B EMV Liability Shift for Fraudulent Transactions 3.1 Card-Present Counterfeit Card Transactions Counterfeit Card Transactions completed in a Card-Present Environment are the liability of the Issuer if both of the following conditions apply:1.B EMV Liability Shift for Fraudulent Transactions The EMV Liability Shift Principles.A. 2 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.A. between the jurisdiction of the CEMEA Regional Office and Visa Europe. the Transaction is correctly processed to completion in accordance with EMV and Visa Integrated Circuit Card (VIS) Specifications 1 A variance to this requirement applies in the jurisdictions of the Latin America and Caribbean and U. Effective 1 October 2010.B and Section 4.A. apply to all Interregional Transactions. to exclude Transactions involving Issuers and Acquirers from those Visa Regions. 3. This does not apply to legitimate disputes.B. Effective 1 July 2008. A variance to this requirement applies in the jurisdiction of the Asia-Pacific Region.3.

3.A. or an EMV and VIS-Compliant Plus application • Transaction is authorized by the Issuer or the Issuer’s agent.S.3.B.B.C Proximity Payment Issuers Effective 1 April 2008. A variance to this requirement applies in the jurisdictions of the Latin America and Caribbean and U.A. to exclude Transactions involving Issuers and Acquirers from those Visa Regions.2 Card-Present Non-Counterfeit Fraudulent Transactions Non-Counterfeit fraudulent Transactions completed in a Card-Present Environment are the liability of the Issuer if all of the following conditions apply:1 • The Transaction takes place at an EMV PIN-Compliant Device • Correct acceptance procedures have been followed (including compliance with Appendix C. "Maximum Authorized Floor Limits") • If the Transaction is Chip-initiated. and correct acceptance procedures are followed 3.Chapter 3: Issuer Requirements & Information 3.B. Regions.S. Regions.3.3. Volume I—General Rules . if all of the following conditions are met:2.2 Card-Present Non-Counterfeit Fraudulent Transactions 3.B. 3 • Transaction did not take place at a Chip-Reading Device • Account Number was not resident on the Issuer’s Master File on the Transaction Date • All valid Cards bearing Account Numbers within the same account range as the Counterfeit Card are Chip Cards containing a Visa or Visa Electron Smart Payment Application • Transaction was below Merchant’s Floor Limit and did not receive Authorization • Account Number was resident on the Exception File with a Pickup Response on the Processing Date of the Compliance filing and was on the Exception File for a total period of at least 60 calendar days from the date of listing 3. 1 A variance to this requirement applies in the jurisdictions of the Latin America and Caribbean.C Proximity Payment Issuers 3.3. to exclude ATM Cash Disbursement Transactions involving Issuers and Acquirers from that Visa Region. an Issuer that issues Proximity Payment Cards in countries without an existing contactless implementation must comply with the Visa Contactless Payment Specification. the Transaction is correctly processed to completion in accordance with EMV and Visa Integrated Circuit Card (VIS) Specifications 3.3. to exclude Transactions involving Issuers and Acquirers from those Visa Regions. and U. A variance to this requirement applies in the jurisdiction of the Asia-Pacific Region.4 Account Generated Counterfeit Fraud Counterfeit Transactions completed in a Card-Present Environment are the liability of the Acquirer.3 Liability for Fallback Transactions Transactions accepted as Fallback Transactions are the liability of the Issuer if both of the following conditions apply: • Card is a Chip Card containing a Visa or Visa Electron Smart Payment Application. Asia-Pacific. the appropriate values identifying the Transaction as a Fallback Transaction are included within the related Authorization Message. 2 3 62 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.

3. Chip Card Program Requirements Chip Card programs using Private Keys stored on Internet-connected servers must meet Visa risk management and security standards.3. as specified in the Verified by Visa Issuer Implementation Guide.2 3.3.D.3. use a combination of on-Card and offCard data and comply with the Verified by Visa Issuer Implementation Guide.a 3-D Secure Participation Requirements 3-D Secure General Participation Requirements During Cardholder enrollment in the Verified by Visa program.1.3.D Visa Secure Electronic Commerce 3. at a minimum.1 3.E.1. an Issuer that participates in 3-D Secure must.1 3-D Secure General Participation Requirements Effective 1 January 2012. Authentication Methods are available to Members for all Visa Card products linked to an account established by an Issuer.3.E 3. operating guidelines.D.3. An Issuer must comply with the Issuer Authentication standards.c 3.1. an Issuer must issue Proximity Payment Cards that comply with the Visa Contactless Payment Specification. as specified in both the: • EMV Integrated Circuit Card Specifications for Payment Systems • Visa Integrated Circuit Card Specifications 3. 3.3.a Visa Secure Electronic Commerce General Participation Requirements An Issuer that participates in Visa Secure Electronic Commerce and supports an Authentication Method for Electronic Commerce Transactions must: • Use an Authentication Mechanism • Comply with Visa-established policies.1.3. as specified in the Verified by Visa Issuer Implementation Guide.3. Volume I—General Rules 63 .c 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.E. An Issuer that uses the Verified by Visa Mark must ensure that both: • Its 3-D Secure components have successfully met the requirements of the Visa 3-D Secure Vendor Compliance Testing Program • The Issuer purchase authentication page complies with the layout requirements for data elements and the Verified by Visa Mark outlined in the Visa Product Brand Standards 3.3.1 3.D.E.D 3.E.D.b Unless prior approval has been obtained from Visa.1.D.E. procedures. and standards specified in the Verified by Visa Issuer Implementation Guide 3.b 3.3.1.3. a Member must not use a Digital Certificate issued by or associated with Visa as an Authentication Mechanism for a non-Visa product or service.3.

including the following: • Co-branding Partnership Regional Approval Form for each proposed Interregional and Intraregional co-branding program • Global Co-Branding Partners’ Marks and design guidelines (including color proofs) or evidence that a trademark search has been conducted • Color proofs 3.1.d An Issuer must both: • Retain a log of all Authentication Requests and Authentication Records • Provide the log to Visa at Arbitration or Compliance 3.2.F.2.2.1.F 3.F.3.2 3.E.2 3-D Secure Processing Requirements 3.3.F.E.c 3.Chapter 3: Issuer Requirements & Information 3.3. Volume I—General Rules .3.E.3.E.3.1 3.3. An Issuer may respond to an Authentication Request with an Unable-to-Authenticate Response only under one or more of the following conditions: • The Issuer experiences technical problems that prevent a timely response • Authentication data received from the Merchant does not comply with the 3-D Secure Electronic Commerce Transaction Specification • The Transaction is received from a New Channel not supported by the Issuer • The Transaction is attempted with a Visa Commercial Card • The Transaction is attempted with a Card where the Cardholder is anonymous.b The Cardholder Authentication Verification Value must be validated during Authorization.E.F.b A Global Co-branding Partner must: • Be sponsored by an Issuer • Not be eligible for Visa membership • Not be an entity deemed to be a competitor of Visa 64 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. such as a prepaid gift card 3.3.a Global Co-branding Issuers General Requirements A Global Co-branding Partner and Issuer must provide a dossier of proprietary and public information for approval to the applicable regional representative.a 3-D Secure Processing Requirements An Issuer must include a Cardholder Authentication Verification Value in the following responses to an Authentication Request: • Authentication Confirmation • Attempt Response 3.3. or the Cardholder Authentication Verification Value is assumed to be valid.3.2.1 General Requirements 3.E.3.

3. an Issuer may issue unembossed Visa Cards with any valid Service Code.2. 3.F.F.G.a Unembossed Visa Card Issuers If permitted by Visa.c A Global Co-Branding Partner may participate in a Global Co-Branding Partnership in multiple countries or Visa Regions with: • A single Issuer • Different Issuers 3.H Non-Standard Cards With Visa approval.d A Global Co-branding Partnership participant must comply with all of the following: • Visa International Operating Regulations • Applicable local laws • Applicable Regional Operating Regulations 3.D.3.3. 3.3. 3.2.b The Issuer may be required to provide information covering the reputation and financial standing of the Global Co-Branding Partner prior to approval of the individual program. An Issuer of unembossed Visa Cards must ensure that the Card complies with unembossed Visa Card design requirements specified in the Visa Product Brand Standards.G 3.F. provided that the Card is issued within 5 years of the initial unembossed Visa Card program offering. an Issuer may issue a Visa Card or Visa Electron Card in a size and design that does not comply with the plastic specifications contained in the Visa Product Brand Standards.H Non-Standard Cards 3.G.3.G.2.3.3.a Participation Requirements An Issuer participating in a Global Co-Branding Partnership must: • Be a qualified Issuer in countries where Global Co-branded Cards will be issued • Notify Visa of planned Interregional and Intraregional Global Co-branding Partnership expansion 3.1.F.F.2.3.2.2 3.3.c 3.F.2 Participation Requirements 3. as specified in the Payment Technology Standards Manual.3. an Issuer may establish multiple Visa card programs within the same BIN. Volume I—General Rules 65 .1 Visa Card Product Extensions BIN Requirements Effective 5 April 2008. an Issuer may temporarily print the Visa Brand Mark with the Electron Identifier on the back of an unembossed Visa Card. as specified in Section 3.1.b 3.1.2 3. In countries where the Visa Electron Program exists.3.G.3. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.3.3.3.G.

or Visa Brand Mark with the Electron Identifier.b A Non-Standard Card must not: • Permit exclusive or preferential acceptance by a Merchant • Be linked to a Virtual Account 3.3.4 3.1 Non-Standard Card Requirements 3.a Non-Standard Card Requirements A Non-Standard Card must: • Provide the designated level of utility promised to the Cardholder • Contain the physical elements and data components required to complete a Transaction 3.1 3.H.3.2 Visa Mini Card Requirements If issued.H.11. excluding Prepaid devices • Must be assigned an expiration date that is on or before the date on the primary account Card • Must comply with one of the following specifications: .I Proximity Payment Device Requirements A Proximity Payment Device: • Has distinct branding requirements. Visa may require that Issuers provide these services.Chapter 3: Issuer Requirements & Information 3. specified in Section 3.1. Volume I—General Rules .3.H.B Visa Gold/Premier Card Issuers This section applies to Visa Gold/Premier Card Issuers.3.H.3. 3. a Visa Mini Card must comply with the Visa Product Brand Standards for a Visa Mini Card bearing the Visa Brand Mark.Visa Contactless Payment Specification .1. within a Visa Region. 66 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.4. 3.4.H.4.A CONSUMER CARD PROGRAM REQUIREMENTS Visa Classic Card Issuers A Visa Classic Card Issuer must comply with the customer support services requirements. as specified in the Visa Product Brand Standards • Must be issued with linkage to a Visa Card account.Visa Contactless Payment Specification ISO 14443 Type A and Type B 3.3.B Visa Gold/Premier Card Issuers 3.

4.4.3 Core Services Each Issuer must make available to its Visa Gold/Premier Cardholders a free 24-hour telephone number to obtain emergency services. subject to trademark availability. 3.4.4.C 3.1 Visa Signature Card Issuers General Requirements At the option of a Visa Region.D.1. either independently or through Visa. A Visa Signature Card Issuer must include features and services equivalent to the Visa Infinite Card and the following: • No pre-set spending limit • Access to Web services specific to Visa Signature Cardholders • A Card design specific to a Visa Signature Card.B. an Issuer may issue Visa Signature Cards.1 Overview 3. an Issuer may establish multiple Visa card programs within the same BIN.2 Certification At least 30 calendar days prior to issuing Visa Gold/Premier Cards. 3.B.C.A.B.Other Cardholder assets available through the Issuer 3.B.S.4. procedures. The Issuer must communicate the telephone number to the Cardholder at least once each year.D. Region.1 General Requirements 3.B. systems.Line of credit . as specified in the Visa Product Brand Standards 3. as specified in Section 3.D.4. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. and services comply with the Visa International Operating Regulations. No variances will be permitted except where required by local custom or law. an Issuer must submit to Visa written certification that its programs. as specified in Section 3. Volume I—General Rules 67 .4.4.1 3.11 • May offer its Visa Gold/Premier Cards as any type of payment device with an option to access any of the following: .4 BIN Effective 5 April 2008.1 Overview A Visa Gold/Premier Card Issuer: • May issue Visa Gold/Premier Cards at the option of Visa • Must comply with the global support services requirements.4.Depository account . 1 A variance to this requirement applies in jurisdiction of the U.1 Visa Infinite Card Issuers General Requirements Visa and a Visa Infinite Card Issuer may supplement the requirements in this section.4.3.D 3.

and features • Provide a detailed listing of the Visa Infinite Exclusive Privileges Merchant partner offers • Include the following minimum value-added content and services for travel and entertainment: . Volume I—General Rules .Chapter 3: Issuer Requirements & Information 3.f At the option of Visa.D. except when the Member-developed Card product both: .g.d An Issuer must provide to its Visa Infinite Cardholders access to a customer service agent 24 hours a day.1 General Requirements 3.D.) . the Issuer must comply with the requirements for the following 3 benefit categories: • Priority assistance and convenience • Exclusive privileges and rewards • Safety and security Details of the benefit categories are available from a Regional Office.1.Is not branded with a Visa Card product name .1.Travel content that supports the Visa Infinite product positioning that is not readily available from other sources (e.4.b A Visa Infinite Cardholder must have access to a Web service that offers special information and services to high-end consumers. or debit capability.4. The Visa Infinite Web services must comply with the following minimum standards: • Limit access to Visa Infinite Cardholders only • Provide a description of Visa Infinite Card services..D. At a minimum.4. 68 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. if concierge service is offered by the Visa Regional Office or Member’s Infinite product .1.4.4.Contact information for Cardholders to inquire about Visa Infinite services and to provide feedback on the product or Website 3.e 3.4.1. expert recommendations on shows in major cities.Online concierge service.a An Issuer must offer a Visa Infinite Card with: • Unique features not available on any other Visa Card product it issues to ensure product differentiation • The highest purchasing power available within the jurisdiction of a Visa Regional Office and a Member’s Visa Card portfolio.Does not use the Sample Card Design or reserved color of a Visa Card product. benefits. special travel articles.D.c 3.4.D.1 General Requirements 3. The Web service must be provided by either the Visa Regional Office or independently by the Member.1.D.1.D. 7 days a week. 3. credit.4.D. as specified in the Visa International Operating Regulations 3. an Issuer may provide a Visa Infinite Card with charge. etc.

during each or any statement cycle in which a Cardholder has satisfied previous obligations to the Issuer Visa may impose additional restrictions to these options. an Issuer may establish multiple Visa card programs within the same BIN.b Authorization Requirements For Cards issued with a no pre-set limit.D. Transactions must be approved.D.D.4.4. or local currency equivalent. 3. Transactions must not be declined because of a pre-set limit of any kind.D. Each Issuer must not reclassify a BIN to represent a product other than the Visa Infinite Card without prior permission from Visa.1.4.4.6 Global Support Services 3.4.D.4.D.4.6.4. as specified in Section 3.D.b 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.6.5.3.D.a Delinquent Accounts For Cards issued with a no pre-set limit. it must: • Provide a free 24-hour telephone number • Communicate the telephone number to the Cardholder annually 3.2 3.D.3 3. If an Issuer offers Visa emergency services. a Visa Infinite Card Issuer must provide notification to the Cardholder before ongoing Transactions can be declined.b 3.2.6 3.D. A Visa Infinite Card Issuer must: • Provide advance notification to the Cardholder when an account needs to be suspended or closed for any reason • Monitor customer complaints related to Transaction Authorizations • Identify action plans to improve customer service • Make customer complaint information available to Visa 3. as specified in Section 3.4.11. Volume I—General Rules 69 . excluding Emergency Replacement Cards that have temporary preset limits • Minimum limit allowing each Visa Infinite Card account to accumulate charges of at least US $X.D.2 BIN 3.a BIN Effective 5 April 2008. based on: • The absence of suspected fraud • The Cardholder’s spending patterns • Issuer determination of the likelihood of default 3.D.4.D.4.4 3.4.D.4. or declined.D. Spending Limit A Visa Infinite Card Issuer may offer either of the following spending limit options: • No pre-set limit.4.5.5 3.a Global Support Services A Visa Infinite Card Issuer must comply with the global support services requirements.4.b 3.2.

Volume I—General Rules .7 Marketing Support 3.Comply with the Visa International Card and Marks Specifications • Visa Brand Mark with the Electron Identifier must comply with the Visa Product Brand Standards All newly-created Visa Electron Cards issued or reissued must both: • Bear the Visa Brand Mark with the Electron Identifier • Comply with the Visa Product Brand Standards An Issuer may issue or reissue a Visa Electron Card bearing the Visa Electron Symbol to deplete existing card stock. 3.E Visa Electron Issuers An Issuer may issue Visa Electron Cards at the option of its Region. an Issuer may issue or reissue a Visa Electron Card bearing either the Visa Electron Symbol or Visa Brand Mark with the Electron Identifier. The Visa Electron Card must both: • Expire no later than 30 June 2011 • Comply with the Visa International Card and Marks Specifications Effective 1 July 2011. The Visa Electron Card bearing the: • Visa Electron Symbol must both: . 3. all Visa Electron Cards must bear the Visa Brand Mark with the Electron Identifier.1 Overview 3.D.7 Marketing Support A Visa Infinite Card Issuer intending to distribute Merchant partnership or emergency services material to its Cardholders must receive written approval from the applicable Regional Office prior to distribution.Expire no later than 30 June 2011 .4.4.4. 1 A variance to this requirement applies in the jurisdiction of the Latin America and Caribbean Region that allows Issuers to issue Visa Corporate Electron Cards and Visa Purchasing Electron Cards.4.Chapter 3: Issuer Requirements & Information 3.E.1 Overview The Visa Electron Program offers the following features: • International or domestic point-of-sale capability. and Manual Cash Disbursements • 100% Authorization and electronic Transaction processing • Signature or PIN verification • Optional use for Electronic Commerce Transactions All Chargeback rights for Electronic Commerce Transactions apply to Visa Electron Transactions.4.D. 70 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.1 Effective 1 September 2005 through 28 February 2007. ATM access.E.

an Issuer may establish multiple Visa card programs within the same BIN.E. 1 Effective through 15 May 2010.E.a BIN A Visa Electron Issuer must use a unique Visa-assigned BIN for its Visa Electron Cards.4.2 3. 2 • Choose a BIN from a BIN range previously assigned to it by Visa • Request a new BIN range assignment for the service 3.E. At the option of Visa. as specified in Section 3.E.e 3.a General Requirements If an Issuer approves a key-entered Visa Electron Electronic Commerce Transaction.4.2.E.3.4.4.D.4. as specified in all of the following: • Visa International By-Laws • Visa International Operating Regulations • Applicable Regional Operating Regulations 3. an Issuer may issue a Visa Electron Card that is either: • Personalized by an Approved Manufacturer with the Cardholder name on the front of the Card • Not personalized with the Cardholder name on the front of the Card 3. a variance to this requirement applies in the jurisdictions of the Latin America and Caribbean Region and Visa Europe where Visa Cards bearing the Visa Brand mark that are “Authorization Preferred” and Visa Electron Cards use the same BIN.4.4 3.2.4. a variance to this requirement applies in the jurisdiction of the CEMEA Region for Unembossed Cards. Volume I—General Rules 71 .b Effective 5 April 2008.E.4. A Visa Electron Card may be: • Used to access any type of account • Issued for either international or domestic use • Used at an ATM or Point-of-Transaction Terminal 3. liability and Chargeback rights are the same as for a Visa Transaction.d A Visa Electron Issuer must ensure that the Service Code encoded on the Magnetic Stripe complies with the Payment Technology Standards Manual.c A Visa Electron Issuer must inform its Cardholders that a Visa Electron Card may be used: • At a Merchant Outlet displaying the Visa Brand Mark with the Electron Identifier • At an ATM displaying the Visa Brand Mark or Visa Brand Mark with the Electron Identifier 3.4.b 3. The Issuer may either:1.4.3 Participation Requirements A Visa Electron Issuer must issue Visa Electron Cards.1.2.4 BIN 3. 2 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.4.E.E.2.E.2. Effective through 15 May 2011.4.E.4.E.2 General Requirements 3.E.4.

either in writing or other appropriate means as approved by its Visa Region.a BIN An Issuer must issue Prepaid Cards using a BIN designated for its Visa Prepaid Programs.c 72 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.4. and the Visa International Prepaid Card Products Program Guidelines .4.4. An Issuer must not describe Prepaid programs in any way that could imply that Visa is liable for outstanding balances.1 3.4. Card Specifications The Visa Brand Mark must not appear on a Visa Electron Card.4.F.4.c If using a previously assigned BIN or BIN range. the Issuer must notify Visa of its selected BINs before it issues any Visa Electron Cards.E.4.F Prepaid Card Issuer Requirements A Prepaid Card Issuer: • May issue Prepaid Cards bearing any Visa-owned Brand Mark Must comply with the following: .The fees. reporting requirements.2.4.4. and physical Card design requirements for the Visa Brand Mark displayed on the Card.F.F. if a Reference Card is issued • May not issue Prepaid Cards as Visa Signature or Visa Infinite Cards • Must prevent unauthorized reselling of its Prepaid Cards or accounts 3. 3. The Issuer may either: • Choose a BIN from a BIN range previously assigned to it by Visa • Request a new BIN range assignment for the service 3. Volume I—General Rules . processing rules.2 Issuer Terms and Conditions 3. Visa Product Brand Standards.F.4. This includes but is not limited to. program rules.Virtual Account Reference Card design requirements.4.E.Chapter 3: Issuer Requirements & Information 3.F. the Issuer responsible for Prepaid Account balances must be identified either on the front or back of the Card. Each program must be issued with a discrete account range within the Prepaid BIN.E. using the words “Travelers Cheque/Check” in the product name or claiming that Prepaid products have all the features of Travelers Cheques. An Issuer must disclose its obligation for Card balances to the Prepaid Card purchaser. as specified in the Visa International Operating Regulations.4. membership rules.1. 3.a Issuer Terms and Conditions For Prepaid Cards issued after 1 November 2006.2 3.b 3.5 Card Specifications 3.2.F.F.5 3.2.

and official identification number of the purchaser that are linked to the Prepaid Account. address. an Issuer may process a Credit Transaction Receipt or Transaction Receipt Reversal or Adjustment directly related to a previous Transaction.F.4.F.3. and retaining the name. meaning that the Issuer or Cardholder is precluded from processing funding loads to the Prepaid Account after the initial load.3. • The Prepaid Account complies with the maximum load amount specified in the Visa International Prepaid Card Products Program Guidelines • The program is incorporated into the Member’s anti-money laundering and terrorist financing program to monitor for suspicious activity 3. verifying.4.F. Partial Authorization Service A Prepaid Card Issuer and its VisaNet Processor may participate in the Partial Authorization service.4 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. the Issuer is no longer subject to the Simple Purchase Prepaid Card restrictions. verifying.4. However.4. By converting the Simple Purchase Prepaid Card to the traditional Card. To participate in the service. address. and official identification number of the account owner and linking it to the respective Prepaid Card Account Number. without obtaining.4.3 Simple Purchase Prepaid Card 3. must ensure the following: • A Prepaid Account established under the program is non–reloadable.4 Partial Authorization Service 3.a Simple Purchase Prepaid Card An Issuer that has a program to issue Prepaid Cards.F.3.3 3.4.b An Issuer of a Simple Purchase Prepaid Card may convert the Card account to a traditional purchase Prepaid Card by obtaining. Volume I—General Rules 73 . and retaining the name.F. an Issuer and its VisaNet Processor must support both: • Partial Authorization Transactions • Authorization reversals SEE ALSO: • VisaNet manuals • Visa International Prepaid Card Products Program Guidelines 3.F.

5. Volume I—General Rules .4.A.A.a Issuer Dispute Resolution A Visa Prepaid Load Service Issuer must use a Fee Collection Transaction to collect disputed Visa Prepaid Load Service amounts when either: • No Clearing Record was received for an authorized Visa Prepaid Load Service Transaction • The amount in the Clearing Record is less than the amount reflected on the Transaction Receipt 3.or private-sector company 1 Visa Prepaid Load Service is not available in Visa U.4.4.G Visa Prepaid Load Service 3.2. 74 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. as specified in the Visa International Operating Regulations. Visa International Prepaid Card Products Program Guidelines. including sole proprietors and self-employed individuals .1 General Requirements 3.S.1 3.G.G Visa Prepaid Load Service Members that optionally participate in the Visa Prepaid Load Service must comply with requirements. members of an affinity group or association that requires a means to pay for business expenditures and is represented by a public.5.1 3.1.a COMMERCIAL CARD PROGRAM REQUIREMENTS Visa Commercial Card Issuers General Requirements An Issuer: • May issue Visa Commercial Cards only to provide a means of payment for business expenditures • Must not issue a Visa Commercial Card to an individual. except as follows: .5 3. and Visa regional guidelines where applicable.A 3.5.4.or private-sector companies.5.G.A.At the discretion of Visa.A.2 3.Employees or contractors of an organization as part of an employer-sponsored program .Chapter 3: Issuer Requirements & Information 3.Employees of public.

a An Issuer may use the same BIN for each of the following Visa Card program combinations: • Silver and gold Visa Business Cards • Silver and gold Visa Corporate Cards 3. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.3.d 3. an Issuer may establish multiple Visa Commercial Card programs within the same BIN.A. Effective 5 April 2008.a Core Feature Requirements A Visa Commercial Card Issuer must provide the core features specified in Table 3-7. provided that it is used exclusively for Visa Business Cards.4.1.5. and services comply with the Visa International Operating Regulations. as specified in Section 3.A.A.5.4 3. Visa Corporate Card. An Issuer must not use an unused BIN from a previously assigned BIN range without submitting a BIN License Agreement (Exhibit 4A) to Visa.A. the Issuer may retain its existing BIN range.b If the Issuer is converting an existing Visa Program to a Visa Business Card.5. Volume I—General Rules 75 .A. or Visa Purchasing Cards.A.4 Core Feature Requirements 3. or Visa Purchasing Card program.3.3. systems.5.5.3.D. Visa Corporate Cards.5. an Issuer must submit to Visa written certification that its programs. 3.5.3 BIN Effective 5 April 2008.5. 3.A.2 Certification 3. procedures.A.c 3.5.5.A.A.2 Certification At least 30 calendar days prior to issuing a Visa Commercial Card.3. a Visa Purchasing Card Issuer choosing to receive enhanced (level 2 and level 3) data from Merchants must either: • Use an enhanced data BIN assigned by Visa from a specified Visa Purchasing Card BIN range • Designate an account range within an enhanced data Visa Purchasing Card BIN 3.

Chapter 3: Issuer Requirements & Information Table 3-7: Visa Commercial Card Core Feature Requirements Table 3-7: Visa Commercial Card Core Feature Requirements 3. 3.4.5.b A Visa Business Electron Card Issuer1 must: • Offer Visa Electron Program features specified in Section 3. • Comply with the physical Card design requirements for Visa Electron Cards specified in Chapter 10. Volume I—General Rules ." or the Visa Product Brand Standards • Comply with the Global Customer Assistance Services requirements for Visa Electron Cards specified in Table 3-9 • Ensure that the Card contains the Service Code for Visa Electron Cards.4. requiring Online Authorization Table 3-7: Visa Commercial Card Core Feature Requirements Visa Business Card U Visa Business Electron Card U Visa Corporate Card U U U U U U U U U U U U U U U U U U U Visa Purchasing Card Core Feature ATM Access Central or Individual Billing Centralized Billing Local Currency Billing Service Level Standards Charge Card Limited Corporate Liability Management Information Reporting Flexible Transaction Authorization Individual Memo Statements SEE ALSO: See the Visa Multinational Program Guide for additional core feature recommendations for Cards issued under the Visa Multinational Program.A. 76 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.4.A. "Card and Marks Requirements.E. The Issuer must not offer Visa Card program features.5. 1 A variance applies in the jurisdiction of the Latin America and Caribbean Region that allows Issuers to issue Visa Corporate Electron Cards and Visa Purchasing Electron Cards.c A Region may require a Visa Commercial Card Issuer to offer additional core features.

Individual Cardholder billing with centralized company payment .5 Visa Information Management Services An Issuer or an Issuer’s client wishing to participate in any of the Visa Information Management Services must comply with the Visa Information Management Services Terms and Conditions and Visa Information Management Services Terms of Use referenced in Section 1. and features. options.D. if requested1 • Central or individual billing—An Issuer must offer the following billing options: . • Management information reporting—An Issuer must provide management information reports on Card usage to the subscribing company as follows: .Detailed Visa Purchasing Card spending activity necessary to administer a Visa Purchasing Card program. 1 Not applicable to the Vehicle-Specific Fleet Card.2.5.5. • ATM access—An Issuer must have the ability to offer a PIN to allow ATM Cash Disbursements.5 Visa Information Management Services 3. 3.6 Core Feature Descriptions A description of the core features specified in Table 3-7 is provided below. Volume I—General Rules 77 .Detailed Visa Corporate Card spending by vendor.A.1.A. pay-in-full option • Limited corporate liability—An Issuer must be capable of providing insurance coverage to the subscribing company (where available) in the event of Visa Corporate or Visa Purchasing Card misuse by employees. and company organization units .Individual Cardholder billing with individual payment .A.b Publication List. • Flexible Transaction Authorization—An Issuer must have the ability to restrict a purchase based upon a Transaction amount or Merchant Category Code specified by a client • Individual memo statements—An Issuer must have the ability to send a Transaction verification statement to each Cardholder ADDITIONAL INFORMATION: Contact Visa for additional detailed information regarding insurance availability. employee.5.6 Core Feature Descriptions 3.A.Centralized company billing and payment • Local currency billing—An Issuer must have the ability to bill the subscribing company’s Cardholders in the local currency of the country where the company and Cardholder physically reside • Service level standards—An Issuer must comply with the mandated referral and approval rates specified in Table 3-2 and Table 3-3 • Charge Card—An Issuer must have the ability to offer a non-revolving. Spending activity processing requirements may be defined by Visa. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.3.5.

7 Core Services A Visa Commercial Card Issuer must provide to its Cardholders all of the core services specified in Table 3-8. A V Distribution Program Issuer must: • Be certified to issue either: . Volume I—General Rules . billing.5.C.5.C. medical assistance.1 General Requirements 3.Chapter 3: Issuer Requirements & Information 3.5.1.1 3. 3. 2. and reporting. Visa Business Electron Cards must comply with the Global Customer Assistance Services for Visa Electron Cards specified in Table 3-9.A.Visa Business Card • Be registered with Visa • Be capable of processing Authorization Requests.5.C V Distribution Program Issuers The V Distribution Program Card is a service enhancement to Visa Purchasing or Visa Business Card products.7 Core Services 3. A variance to this requirement applies in the jurisdiction of Visa Europe. legal assistance.5.C.C.b 78 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.5.1.A. 3. and cash advance services2 Free 24-hour telephone number to obtain emergency services (Issuer must communicate the telephone number to the Cardholder at least once each year) Visa Business Card1 U U U U Visa Corporate Card U U U U Visa Purchasing Card U Not applicable Not applicable U 1. Table 3-8: Visa Commercial Card Mandatory Core Services Mandatory Core Services Customer support services. and emergency services2 Legal referral. as specified by Visa 3.Visa Purchasing Cards . as specified in Table 3-9 Medical referral.5.a General Requirements An Issuer participating in the V Distribution Program must provide payment services to a V Distribution Program purchasing goods and services from a V Distribution Program Distributor.

5.” 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.C.C.D 3.5.5.D. Visa Commercial Card Interchange fees apply to the V Distribution Program. but not limited to.5. the Compliance right for “unauthorized signature.D. 3.5.D.1.3 Issuer Liability 3.2 BIN Effective 5 April 2008.5. Volume I—General Rules 79 .2 BIN 3. as specified in Chapter 8.C.b 3. as specified in the Visa International Operating Regulations. Visa recommends using a unique BIN range assigned by Visa.3.C.D 3.5.3 Issuer Liability An Issuer of Fleet Service-enhanced Visa Commercial Cards must assume any incremental risk arising from issuing Cards in accordance with the Visa Product Brand Standards for Cards bearing the Visa Brand Mark. an Issuer participating in the V Distribution Program must do one of the following: • Designate a separate BIN • Use an existing BIN within a Visa Business Card or Visa Purchasing Card BIN range • Use an account range within an existing Visa Business Card or Visa Purchasing Card BIN SEE ALSO: Section 3.C.3.2 Reporting Requirements An Issuer of Fleet Service-enhanced Visa Commercial Cards must be capable of generating reports containing enhanced data when provided by the Acquirer.3. 3.5.5.3 3." 3.1 Fleet Service-Enhanced Visa Commercial Cards General Requirements A Vehicle-Specific Fleet Card must: • Be limited to purchases of fuel and vehicle maintenance • Be assigned to a vehicle rather than an individual ADDITIONAL INFORMATION: For Issuers of Fleet Service-enhanced Visa Commercial Cards.5. "Fees.a Fees and Dispute Resolution A V Distribution Program Issuer must comply with Visa Commercial Card standards for fees and dispute resolution. including.D.

2 Core Features A Visa Meetings Card Issuer must offer all of the core features described in Section 3.5 BIN A Visa Meetings Card Issuer must assign either: • A specific Visa Corporate Card Visa Purchasing CardBIN • An account range within an existing Visa Corporate Card or Visa Purchasing Card BIN 3. Volume I—General Rules .5.11. "Fees. a Visa Meetings Card Issuer that issues a Visa Meetings Card must comply with this section and the requirements specified in Chapter 10.5.E 3. as specified in Chapter 8.5. and the Visa Meetings Card Implementation Guide.5.A.4 Customer Support Services A Visa Meetings Card Issuer must offer the customer support services described for a Visa Corporate Card in Section 3. except for billing. 3.A.5.5.Chapter 3: Issuer Requirements & Information 3.1 Visa Meetings Card General Requirements Effective 15 April 2008." 80 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.E.6 Fees 3.5.6 Fees Visa Commercial Card Interchange fees apply to the Visa Meetings Card. the Visa Product Brand Standards.B. "Card and Marks Requirements". 3.5.7. 3.E.5.E.E. Table 3-8.E.E Visa Meetings Card 3.6. 3. where only centralized company billing and payment may be offered.5.E.3 Core Services A Visa Meetings Card Issuer must offer the core services described for a Visa Corporate Card in Section 3.E.5. Table 3-9.

may grant a variance to this section to Issuers located within its Visa Region. as specified in Chapter 1. 7 days a week Visa or the exclusive Plus Program sublicensee.6.A CARDS BEARING THE PLUS SYMBOL Participation Requirements Issuer participation in the Plus Program is optional.B Account Number Specifications The Account Number format for a Proprietary Card bearing the Plus Symbol must comply with the Account Number standards specified either: • In Section 3. if using a BIN assigned by Visa • By the International Organization for Standardization 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. "General Regulations" or the Visa Product Brand Standards • Comply with all of the following: .2 and Section 3.6. To become an Issuer of Cards bearing the Plus Symbol.Issuer requirements specified in Section 3.B Account Number Specifications 3. an Issuer must do all of the following: • Obtain a license to use the Plus Program Marks and comply with rules for using the Plus Symbol. 3.1. if applicable.Visa Global ATM Member Guide .6 3.6.E.Magnetic Stripe encoding specifications in the Payment Technology Standards Manual • Provide Authorization service 24 hours a day.6 CARDS BEARING THE PLUS SYMBOL 3.10 .3. Volume I—General Rules 81 .

Chapter 3: Issuer Requirements & Information 3.7 ORIGINAL CREDIT 3.7.B.4 Original Credit Dispute Resolution

3.7
3.7.A

ORIGINAL CREDIT
General Requirements
An Issuer in a Visa Region that participates in Original Credit processing must accept an Original Credit. If prohibited by local law, the Issuer must submit a written request to Visa to block incoming Original Credit processing. An Issuer may: • Initiate an Original Credit as an Originating Member • Receive an Original Credit as a Recipient Member
SEE ALSO: • Section 2.3.D, Section 4.11, Section 4.13.M, Section 5.4.B, Section 8.3.C, Section 8.5 • Original Credits Member Requirements manual • Payment Card Industry (PCI) Data Standard

3.7.B

Recipient Member Requirements
A Recipient Member must comply with all Visa requirements, as specified in the Visa International Operating Regulations and the Original Credits Member Requirements manual.

3.7.B.1

Posting Requirements Effective 2 January 2008, a Recipient Member must post an Original Credit to the Visa Account Number within 2 business days of receiving the Clearing Transaction or it must charge back the Original Credit to the Originating Member.

3.7.B.2

Sender Data Requirements When receiving and managing sender data for an Original Credit money transfer, a Recipient Member must comply with the Payment Card Industry (PCI) Data Security Standard.

3.7.B.3

Deposit-Only Account Number A Recipient Member must: • Notify Visa that a BIN or account range is designated for Deposit-Only Account Numbers • Ensure that a Deposit-Only Account Number is not used for any purpose other than Original Credit processing • List a compromised Deposit-Only Account Number on the Exception File and, optionally, in the Card Recovery Bulletin

3.7.B.4

Original Credit Dispute Resolution All Chargeback reason codes are valid for an Original Credit if applicable Chargeback conditions are met. For Chargebacks applicable to an Original Credit money transfer, see Table 1-17, Volume II—Dispute Resolution Rules, Section 1.4.D.3.d.

82

15 November 2008 **VISA PUBLIC** Visa International Operating Regulations, Volume I—General Rules

3.7.B.5 Original Credit Pre-Settlement and Clearing Messages

3.8.B.3 BIN

3.7.B.5

Original Credit Pre-Settlement and Clearing Messages A Recipient Member may choose to accept and act on a pre-Settlement message.

3.7.B.5.a

VisaNet will respond on behalf of a Recipient Member that accepts an Original Credit pre-Settlement message if a response is not received within the 15-second Authorization Request response time frame. VisaNet will respond on behalf of a Recipient Member that does not accept an Original Credit pre-Settlement message by sending either: • An Approval Response, if no exception occurs • A Decline Response, if an exception occurs, including one where the Recipient Member is prohibited from accepting an Original Credit

3.7.B.5.b

3.8

VIRTUAL ACCOUNTS
Visa must review and approve new Virtual Account programs.

3.8.A

General Requirements
A Virtual Account must: • Be established as a Visa consumer or commercial credit or debit account or Prepaid Account, unless otherwise indicated by the Virtual Account Issuer • Comply with electronic commerce payment authentication requirements established by Visa, as specified in Section 3.3.D

3.8.B
3.8.B.1

Issuer Requirements
Initial Notification and Verification Prior to activating a Virtual Account, an Issuer must both: • Inform a Virtual Account Holder of program details covering the use of a Virtual Account • Verify Virtual Account information, including name, Account Number, and account expiration date, with the Virtual Account Holder

3.8.B.2

Issuer Compliance An Issuer must comply with all of the following: • Provide Lost/Stolen Card Reporting Service, as specified in Section 3.11.C • Communicate the expiration date to the Virtual Account Holder if it does not appear on the Reference Card • Comply with Reference Card design requirements, if a Reference Card is provided, as specified in Section 10.15.E

3.8.B.3

BIN Effective 5 April 2008, an Issuer may establish multiple Visa card programs or Virtual Account programs within the same BIN, as specified in Section 3.1.D.
15 November 2008 **VISA PUBLIC** Visa International Operating Regulations, Volume I—General Rules 83

Chapter 3: Issuer Requirements & Information 3.9 VISA TRAVELMONEY ISSUERS 3.9.A.3 Transaction Processing

3.9

VISA TRAVELMONEY ISSUERS
This section applies to Issuers of Visa TravelMoney Cards.
SEE ALSO: Visa TravelMoney Product Guide

3.9.A
3.9.A.1

General Requirements
Overview The Visa TravelMoney Program provides a Prepaid Card used for: • ATM Cash Disbursements • Point-of-Transaction purchases, if the Visa Brand Mark or Visa Brand Mark with the Electron Identifier appears on the Prepaid Visa TravelMoney Card

3.9.A.1.a

Issuer participation in the Visa TravelMoney Program is optional. To become an Issuer of Visa TravelMoney Cards, an Issuer must do all of the following: • Comply with requirements specified in the Visa TravelMoney Product Guide

3.9.A.1.b

An Issuer may issue Visa TravelMoney Cards for values in one or more currencies. BIN Transaction Processing If a Visa TravelMoney Card bears the Visa Brand Mark or the Visa Brand Mark with the Electron Identifier and is used at a Point-of-Transaction Terminal, the Point-ofTransaction rules and fees for the Visa Mark displayed on the Card apply. An Issuer may choose to provide customer support services either through: • The Visa International Service Center • Other service providers Each Issuer that uses the Visa International Service Center must make available to its Visa TravelMoney Cardholders the Visa International Service Center toll-free 24hour telephone number specified in the Visa TravelMoney Procedures Manual to obtain customer and emergency services.

3.9.A.2 3.9.A.3
3.9.A.3.c

3.9.A.3.d

3.9.A.3.e

An Issuer of Visa TravelMoney Cards must inform its Cardholders that a Visa TravelMoney Card may be used at a Visa/Plus ATM location.

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3.10 VISA GLOBAL ATM PROGRAM REQUIREMENTS

3.10.A.5 Custom Payment Service/ATM Program

3.10 VISA GLOBAL ATM PROGRAM REQUIREMENTS
3.10.A Participation Requirements
Issuer participation in the Visa Global ATM Program is optional. Before participating in the Visa Global ATM Program, an Issuer must both: • Successfully complete certification specified in the Visa Global ATM Member Guide • Comply with the “Issuer Participation Requirements” specified in the Visa Global ATM Member Guide 3.10.A.2
3.10.A.2.a

Balance Inquiry Service An Issuer may participate in the Balance Inquiry Service. To participate in the Balance Inquiry Service, an Issuer must both: • Obtain certification from Visa • Support Balance Inquiries as separate, non-financial transactions An Issuer may additionally provide balance information as part of an ATM Cash Disbursement.

3.10.A.2.b

An Issuer must pay the ATM Acquirer a fee for each Balance Inquiry, as specified in Chapter 8, "Fees." If the Issuer does not participate in the Balance Inquiry Service, the inquiry will be declined and a decline fee will be assessed to the Issuer, as specified in Chapter 8, "Fees." An Issuer must provide the Balance Inquiry Service to Cardholders if it offers balance inquiry services through a network other than its proprietary network. Cash Disbursement Fees An Issuer must pay a Cash Disbursement Fee to the Acquirer performing a Cash Disbursement, as specified in Chapter 8, "Fees."

3.10.A.2.c

3.10.A.4

3.10.A.5

Custom Payment Service/ATM Program Custom Payment Service/ATM is available as an Issuer option. An Issuer that chooses to participate must do all of the following: • Successfully complete Issuer certification, as specified in the Visa Global ATM Member Guide • Receive and return the ATM Transaction Identifier in each Transaction • Receive the terminal ID code, ATM owner, and ATM location data in each Transaction Record • Include the ATM Transaction Identifier in all Chargebacks

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Chapter 3: Issuer Requirements & Information 3.11 CUSTOMER SUPPORT SERVICES 3.11.B Global Customer Assistance Services

3.11 CUSTOMER SUPPORT SERVICES
3.11.A Issuer Requirements for Recurring Transactions
An Issuer must include the data transmitted in the Clearing Record on the Cardholder billing statement that both: • Identifies the Recurring Services Merchant • Enables the Cardholder to contact the Merchant This data may include, but is not limited to: • Merchant name • Merchant city • Merchant state/province • Merchant country • Merchant telephone number

3.11.B

Global Customer Assistance Services
The Global Customer Assistance Services provide emergency assistance to Cardholders. Services include the: • Lost/Stolen Card Reporting Service • Cardholder Inquiry Service • Emergency Cash Service • Emergency Card Replacement Service • Emergency Payment Authorization Service
SEE ALSO: The Global Customer Assistance Services Member Guide for requirements and procedures.

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Table 3-9: Global Customer Assistance Services Eligibility Requirements by Product

3.11.C Lost/Stolen Card Reporting Service

Table 3-9 specifies requirements for Global Customer Assistance Services participation by product.1 Table 3-9: Global Customer Assistance Services Eligibility Requirements by Product
Lost/Stolen Card Reporting Service Required Required Regional option Regional option Required Required Required Emergency Cash Service Optional Required1 Regional option Regional option Required Optional Regional option Emergency Card Replacement Service Optional Required1 Regional option Regional option Required Required Regional option Emergency Payment Authorization Service Not applicable Not applicable Regional option Regional option Not applicable Not applicable Not applicable Cardholder Inquiry Service Required Required Regional option Regional option Required Required Required

Product

Visa Classic Visa Gold/Premier Visa Signature Visa Infinite Visa Business and Visa Corporate Visa Purchasing Visa Electron Card and Visa Business Electron Card Virtual Account Visa TravelMoney

Required Required

Prohibited Optional

Prohibited Required

Not applicable Not applicable

Regional option Required

1. A variance to this requirement applies in the jurisdiction of the U.S.A. Region.

3.11.C

Lost/Stolen Card Reporting Service
A Member participating in the Lost/Stolen Card Reporting Service must, on behalf of the Issuer, both: • Accept a report of a lost or stolen product from a Cardholder or his designated representative • Notify the Issuer
SEE ALSO: The Lost/Stolen Card Reporting Service is used to reduce fraud by blocking use of a Visa product that has been reported to the Visa International Service Center or an Issuer as lost or stolen. For detailed requirements and procedures, see the Global Customer Assistance Services Member Guide.

1

Global Customer Assistance Services do not apply to Proprietary Cards bearing the Plus Symbol.

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Chapter 3: Issuer Requirements & Information 3.11.D Emergency Cash Service and Emergency Card Replacement Service Table 3-10: Time Frames for Delivery of Emergency Cash and Replacement Cards to Eligible Cardholders

3.11.D
3.11.D.1

Emergency Cash Service and Emergency Card Replacement Service
Overview A Member must, upon Cardholder request, provide an Emergency Cash Disbursement or an Emergency Replacement Card itself or through either: • An agent • The Visa International Service Center
SEE ALSO: For detailed requirements and procedures, see the Global Customer Assistance Services Member Guide.

3.11.D.2
3.11.D.2.a

Issuer Responsibilities An Issuer must authorize an Emergency Cash Disbursement or an Emergency Replacement Card to an Eligible Cardholder for all Visa products, as specified in the Global Customer Assistance Services Member Guide. If the Issuer chooses to provide these services through Global Customer Assistance Services, the Issuer must comply with the Global Customer Services Member Guide. If an Issuer chooses to provide the Emergency Cash Disbursement or an Emergency Replacement Card, directly or through an agent, it must deliver the cash or Card to the Eligible Cardholder within the time frames specified in Table 3-10.

3.11.D.2.b

Table 3-10: Time Frames for Delivery of Emergency Cash and Replacement Cards to Eligible Cardholders
Product Visa Gold/Premier Visa Signature Visa Infinite Participating Visa Classic Visa Business and Visa Corporate Participating Visa Purchasing Visa Electron Card Within Visa U.S.A. and Visa Canada Within 24 hours1 Regional Option Regional Option Within 1 business day1 Within 24 hours Within 24 hours Emergency cash: Regional option Emergency Replacement Cards: Regional option Within 1 business day Outside Visa U.S.A. and Visa Canada Within 1 business day Regional Option Regional Option Within 3 business days Within 1 business day Within 1 business day Emergency cash: Regional option Emergency Replacement Cards: Regional option Within 3 business days

Visa TravelMoney

1. A variance to this requirement applies in the jurisdiction of the U.S.A. Region.

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Table 3-10: Time Frames for Delivery of Emergency Cash and Replacement Cards to Eligible Cardholders

Table 3-10: Time Frames for Delivery of Emergency Cash and Replacement Cards to Eligible Cardholders

3.11.D.2.c

If an Issuer participates in the Emergency Cash Service or the Emergency Card Replacement Service, as specified in Section 3.11, it must: • At least 30 calendar days prior to participation in the Emergency Cash Service or the Emergency Card Replacement Service: - Submit a completed Global Customer Assistance Services (GCAS) Card Issuer Information Form (Exhibit 4G) to its Regional Office - Submit a completed Emergency Service Location Form VISA 911 (Exhibit 4J) to its Regional Office for each of its Emergency Service Locations - Submit a completed Stand-In Emergency Services Processing Form (Exhibit 4I), providing as least 3 Stand-In Processing Accounts by BIN for each participating Card product type that has been activated in the Issuer’s Authorization system • Designate one or more Emergency Service Locations where an Eligible Cardholder may obtain an Emergency Cash Disbursement or an Emergency Replacement Card. An Emergency Service Location must be an office of the Issuer. • Provide its Cardholders with either the: - Visa International Service Center telephone numbers - Issuer’s own emergency services telephone number • Notify the Visa Regional Office within 30 calendar days of any changes to an Emergency Service Location, as specified in the Global Customer Assistance Services Member Guide • Activate a new Account Number in its Authorization system. With Issuer approval, the Visa International Service Center may waive this requirement to meet cash delivery standards.

3.11.D.2.d

A Disbursing Member may collect a handling fee from the Issuer for providing the following emergency services to Eligible Cardholders, as specified in Chapter 8, "Fees": • Emergency Cash Disbursement • Emergency Replacement Card

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11..D.g.b If an Issuer participates in the Emergency Card Replacement Service.4 3. Volume I—General Rules .a Emergency Cash Service and Emergency Card Replacement Service Contact Responsibilities An Emergency Card Replacement Service contact must: • Be available to respond to a request for an Emergency Cash Disbursement or an Emergency Replacement Card 24 hours a day.D.11.12.11. and a decision to approve or deny the request during the initial telephone contact from the Visa International Service Center.Any changes that would affect the issuance of an Emergency Replacement Card (e.3.11.11. Cardholder’s mother’s maiden name.Chapter 3: Issuer Requirements & Information 3.3 3. telephone numbers) .Verification data (e.D and the Security Validation Requirements for Card Vendors manual • Immediately notify the Visa International Service Center if it discovers that a Card is missing 90 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.4 Emergency Service Location Responsibilities 3. as specified in Section 3.3.3 Emergency Cash Service and Emergency Card Replacement Service Contact Responsibilities 3.D.For an Emergency Replacement Card.Correct spelling of the Cardholder’s name . Emergency Service Location Responsibilities An Emergency Service Location must: • Be available during normal business hours to respond to a request for an Emergency Cash Disbursement or an Emergency Replacement Card. and as specified in the Global Customer Assistance Services Member Guide • Notify the Visa International Service Center (within 3 calendar days) after the Cardholder has picked up the Emergency Cash Disbursement or Emergency Replacement Card 3.b If a Visa Region requires 24-hour Visa Infinite Card Emergency Cash Service.4. the Emergency Cash Service contact must provide all needed information. it must: • Meet all Card security standards specified in the Visa Product Brand Standards • Replace a Stand-In Processing Account within 1 business day when notified by the Visa International Service Center that it has been used for an Emergency Replacement Card • Maintain its Emergency Replacement Cards in a secure manner..D. 7 days a week • Approve or deny a request from the Visa International Service Center or an Eligible Cardholder within 2 hours of notification (not applicable to Visa Infinite Card) and provide: . a new Account Number that has been activated in the Issuer’s Authorization system • Provide the Regional Office with: .4. a unique Authorization Code .D. if required 3.a 3.D.g. previous address). as instructed by the Visa International Service Center. Issuer contacts.11.11.D.For an Emergency Cash Disbursement.D.11.

F. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. as listed in Table 3-12.11. contact the Merchant to verify the circumstances. in the form of a Manual Cash Disbursement 3.11.2.E.2 3.E 3. and complete the Transaction 3. explain the service. Table 3-12: Prohibited Emergency Payment Authorization Chargeback Reason Codes Reason Code 70 72 81 83 Reason Code Title Card Recovery Bulletin or Exception File No Authorization Fraud—Card-Present Environment Fraud—Card-Absent Environment 3.11. with a unique Authorization Code • If providing the service directly to the Cardholder.11.11.F.11.11.2 Chargeback Limitations An Issuer that has granted an emergency payment Authorization may not exercise the following Chargeback reason codes. 7 days a week • Provide all needed information.1 Member Responsibilities When the Global Refund Service authorizes a Member to make an Emergency Cash Disbursement refund to a Cheque purchaser.E Visa Infinite Card Emergency Payment Authorization Service 3.E.F Travelers Cheque Global Refund Service An Issuer must provide an Emergency Cash Refund to a Cheque purchaser upon Authorization from the Global Refund Service.F. 3.1 Visa Infinite Card Emergency Payment Authorization Service Issuer Responsibilities A Visa Infinite Card Issuer must: • Be available to respond to a request from the Emergency Payment Authorization Service 24 hours a day. or local currency equivalent.3. or Global Customer Assistance Service. Volume I—General Rules 91 .2 Global Refund Service Responsibilities 3.a Global Refund Service Responsibilities The Global Refund Service will contact a Member in advance to arrange for the Emergency Cheque Refund. and a decision to approve or deny the request during the initial telephone contact with the Visa International Service Center • Provide the Merchant. the Member location must both: • Verify the identity of the purchaser • Provide a refund of up to US $X.11.11.F.

F.2.d 92 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Volume I—General Rules .b 3.11.11. If the Refund Claim Numbers match.11.F.a Emergency Refund Location Responsibilities When making an Emergency Cash Disbursement.F.3.11.Cheque purchaser’s signature in the space designated for the Cardholder’s signature • Process the Emergency Cash Disbursement in the same manner as a Manual Cash Disbursement both: .3.11.c If the Refund Claim Numbers do not match.Account Number .Date .11.Words “Emergency TC Refund” in the space designated for the Cardholder’s street address .F. an Emergency Refund Location must verify the identity of the Cheque purchaser by comparing the Refund Claim Number provided by the Global Refund Service to the one given by the Cheque purchaser. plus US $25 or local currency equivalent.3.Purchaser name .F.11. Visa guarantees reimbursement of the Manual Cash Disbursement amount to the Emergency Refund Center if the requirements in Section 3. 3.F are met.11. unless required by applicable law 3. for the refund handling fee .Chapter 3: Issuer Requirements & Information 3.3 Emergency Refund Location Responsibilities 3. the Emergency Refund Location must contact the Global Refund Service for instructions (see the Visa Interchange Directory).Imprint of the Member’s identification .At face value .b The Global Refund Service will provide the Emergency Refund Location with all of the following information: • Account Number • Purchaser name • Refund Claim Number • Cash Disbursement amount in local currency • Authorization Code 3.Authorization Code provided by the Global Refund Service .11. the Emergency Refund Location must both: • Complete the 80-Column Cash Disbursement Transaction Receipt (Exhibit 7A) with the: .With no fees or charges to the Cheque purchaser.F.3 Emergency Refund Location Responsibilities 3.Amount of the Emergency Cash Disbursement.F.F.Refund Claim Number in the space designated for the Cardholder’s identification .3.3 3.

12.Visa Card Personalization Agreement • Immediately notify Visa if the Approved Manufacturer or Third-Party Personalizer cannot complete its responsibilities 3. or directly with a manufacturer for the production of Visa Cards or Visa Electron Cards.a Card Manufacturer and Third-Party Personalizer Certification Issuer Standards for Approved Manufacturers and Third-Party Personalizers An Issuer must comply with all of the following: • Use an Approved Manufacturer to manufacture or print Visa Cards or Visa Electron Cards • Ensure that the Approved Manufacturer complies with both: .A. Volume I—General Rules 93 .1 3.A.A.11.b Section 1.1 Additional Services Collision/Loss Damage Insurance A Visa Card or Visa Electron Card Issuer may provide Collision/Loss Damage Insurance.G.Security Validation Requirements for Card Vendors .11.1.G Additional Services 3.The Visa Product Brand Standards • Use a Visa-approved Third-Party Personalizer to personalize Visa Cards or Visa Electron Cards • Ensure that the Visa-approved Third-Party Personalizer complies with both the: .2 Visa TravelMoney Cards An Issuer of Visa TravelMoney Cards: • Must provide Customer assistance services • May provide forgotten PIN assistance 3. Issuer Contract with a Card Manufacturer An Issuer may contract through another Member.11.Logical Security Validation Requirements for Card Personalization Vendors .12. 3.A.2 Issuer Contract with a Card Manufacturer 3.2 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.15 defines a Member’s responsibilities if the Member uses an agent to perform services governed by the Visa International Operating Regulations. a third-party.11.G.3. 3.12.12.12.G 3.12 CARD MANUFACTURE AND DELIVERY 3.1.A 3.A.12.

A. the Member is subject to both: • An onsite audit by Visa staff at the Member’s expense • Penalties.13.3 3.3.3 Agent Registration Requirements 3. embossers.3.4 Non-Compliance 3.13.13 RISK MANAGEMENT 3. as specified in this section and the following: • Security Validation Requirements for Card Vendors • Logical Security Validation Requirements for Card Personalization Vendors • Visa Card Personalization Agreement 3.13.Chapter 3: Issuer Requirements & Information 3.4 94 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.13.A.A. and encoders is available from Visa upon request.13.b An Issuer must report Fraud Activity as detailed in the Fraud Reporting System User’s Guide.12.2 Fraud Activity Reporting An Issuer must report Fraud Activity to Visa through VisaNet when either a: • Fraudulent User has obtained the Card or Account Number • Card was obtained through misrepresentation of identification or financial status 3.13. 3. 3.A.13.12.A 3. the Issuer must register the agent with Visa to ensure basic security and accountability.A.A. as specified in Table 1-7 3.3 3. At least 90% of rejected Fraud Activity must be resubmitted and accepted into the Fraud Reporting System.13.A.13.12. if the notification is not received within the 90 calendar-day period 3.13.a Agent Registration Requirements If an Issuer uses an agent to obtain Cards from an Approved Manufacturer or to emboss or encode Cards.A.2 and Section 3.a Performance Criteria An Issuer must report Fraud Activity upon detection. Volume I—General Rules . ADDITIONAL INFORMATION: A list of registered brokers.3. but no later than: • 90 calendar days from the Transaction Date • 30 calendar days following the receipt of the Cardholder’s dispute notification.A.1 Fraud Activity Reporting Overview An Issuer must comply with the Fraud Activity reporting requirements specified in the Fraud Reporting System User’s Guide.3.A.A.3.12. Non-Compliance If a Member does not comply with Section 3.b A registered agent is an agent that has been either reviewed or certified using standards established by Visa.A.A.

1. embossing.13.14 RECOVERED CARDS 3.14 RECOVERED CARDS An Issuer must pay a reward for a recovered Visa Card or Visa Electron Card and reimburse the Acquirer for handling the recovered Card. both: • Penalties will be assessed. an Issuer may request that the appropriate authorities arrest the holder of a Visa Card or Visa Electron Card for illegal use.13. The security staff must do all of the following: • Investigate all fraudulent use of the Issuer’s Visa Cards or Visa Electron Cards • Plan and supervise the manufacturing.A. If an arrest is made at the request of an Issuer. and mailing of the Issuer’s Visa Cards or Visa Electron Cards • Plan and supervise the physical protection of the Issuer’s Center and buildings • Participate in Center employee background investigations 3. Volume I—General Rules 95 .5 Penalties If Visa determines that a Member is not in compliance for a given quarter.D 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. SEE ALSO: Section 2. as specified in Table 1-7 • The Member will be monitored and evaluated for the following 8 quarters 3. the Issuer must prosecute the individual and assume all financial liability. printing. encoding.13. 3.A.B Security Staff Responsibilities An Issuer must have a qualified fraud control and Card security officer and staff that are primarily responsible for all areas of security for Visa Cards and Visa Electron Cards.C Arrests After careful investigation.3.13.5 Penalties 3.

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A. For Mail/Phone Order and Electronic Commerce Merchants. the Acquirer must also obtain a detailed business description.A.4 4.A Acquirer Requirements & Information ACQUIRER-MERCHANT CONTRACT REQUIREMENTS Merchant Qualification Standards Prior to entering into a Merchant Agreement. The Acquirer may obtain this information through the following: • Credit reports • Personal and business financial statements • Income tax returns • Other information lawfully available to the Acquirer 4.1. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.1. an Acquirer must comply with this section to determine that the prospective Merchant is financially responsible and ensure that the Merchant will comply with the substance of the Visa International Operating Regulations as well as applicable law.2 Merchant Inspection An Acquirer must conduct a physical inspection of the business premises of a prospective Merchant. Volume I—General Rules 97 .1 Financial Responsibility An Acquirer must determine that a prospective Merchant is financially responsible and that there is no significant derogatory background information about any of its principals.1. 4.1 4.

1.Perform its obligations under the Merchant Agreement in compliance with applicable laws .b A Merchant must have a separate Merchant Agreement with its Acquirer to accept Visa Cards or Visa Electron Cards unless it is already a Visa Merchant with Electronic Capability.1. Region.Comply with the Visa International Operating Regulations regarding use of Visa-Owned Marks • Ensure that its Merchant complies with Section 4.1. at the option of a Visa Regional Office For Domestic Transactions only.B.Chapter 4: Acquirer Requirements & Information 4.1 and Chapter 5. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.B 4.S.B. 4.1.1.1 General Requirements Merchant Agreement An Acquirer must: • Have a Merchant Agreement with each of its Merchants • Include language in the Merchant Agreement that obligates its Merchant to: .c 98 . Volume I—General Rules 4. any Transaction that is illegal or that the Merchant should have known was illegal. at the option of a Visa Regional Office Table 4-1: Symbols Displayed at Merchant Visa Brand Mark Visa Brand Mark with the Electron Identifier Visa Electron Cards Required 1. A variance to this requirement applies in the jurisdiction of the U.1. Merchant Standards Cards Accepted by Merchant Visa Cards1 Electronic Capability Optional Cash-Back For Domestic Transactions only.1.B.3 • Section 1. A Merchant Agreement must specify that a Merchant must not knowingly submit. "Payment Acceptance" • Ensure that required acceptance requirement provisions are included in its Merchant Agreement or as a separate addendum • Only accept Transaction Receipts from a Merchant with which it has a valid Merchant Agreement SEE ALSO: • Section 1.1.A 4. for submission into the Visa payment system.B General Requirements Table 4-1: Merchant Standards 4.B.A. and an Acquirer must not knowingly accept from a Merchant.1.a An Acquirer contracting with a Merchant to accept Cards must ensure that the Merchant meets the standards specified in Table 4-1.5.

S.13.B.C.Not any other Principal’s Country of Domicile .C.L. subject to compliance with both: • All trademark licensing requirements • All other requirements of the Visa International By-Laws and Visa International Operating Regulations 4.B.1. as specified in Section 4.C. as specified in the Visa International By-Laws Section 2. unless the: • Visa Region with jurisdiction over the Merchant Outlet has approved this arrangement.1. as specified in Section 4. Refer to the appropriate Regional Operating Regulations. 4.1 4. agent.B. The right of Visa to limit or terminate a Member’s agreement with a Merchant must be specified in each Merchant agreement.10. as specified in Section 1. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.6 if its Merchant Outlet.1. or Internet Payment Service Provider (IPSP) processes illegal Transactions. The country of the Sponsored Merchant. or consulate on foreign territory.C 4.1.b 1 A bilateral agreement exists between Visa Canada and Visa U.a Additional Provisions for Merchants Restrictions on Cross-Border Merchant Contracting An Acquirer must only contract with a Merchant Outlet within its Country of Domicile.One where the Acquirer has a Branch • Merchant is an International Airline and the Acquirer maintains the relationship.2 Revocation of Merchant Privileges Visa may fine an Acquirer that enters into a Merchant Agreement with a Merchant or known principals of a Merchant that Visa has prohibited from participating in the Visa or Visa Electron Program.2 Revocation of Merchant Privileges 4.4.1.1.1. for Mail/Phone Order Merchants. An Acquirer must not contract with a Merchant Outlet that is outside its Country of Domicile1.1.f 4.C. embassy.1.e 4.1. Volume I—General Rules 99 . and authorize the Bank of China to accept. and the country or territory is either: .1.1. Deposits from selected government-owned tourist establishments in the People’s Republic of China.A.d An Acquirer may be subject to corrective actions or fines.1 Restrictions on Cross-Border Merchant Contracting 4. not the country of the IPSP.E • Merchant Outlet is a military base.1.1.1. determines the Acquirer’s jurisdiction.1.B. Variance for the Bank of China An Acquirer may contract with.B. 4. The currency used to complete the Transaction must be disclosed on the Transaction Receipt. Visa considers these Merchant Outlets to be within the Member’s Country and Region of Domicile.

C. SEE ALSO: Section 5.3 In-Transit Service Merchants 4.2 Hotels and Cruise Lines If requested.1. At a minimum.c An Acquirer entering into a Merchant Agreement with an In-Transit Service Gambling Merchant must ensure the following: • Interchange Reimbursement Fees received from each Issuer as a result of a credit processed for Cardholder winnings are identified on a daily basis • A funds disbursement is processed daily to each Issuer (using reason code 0240) for twice the amount of the Interchange Reimbursement Fee received from the Issuer of the original Account Number on the original Transaction • The descriptor used in the funds disbursement is “In-Transit Gambling Reimbursement” SEE ALSO: Section 5.3.1.3.C.C. either as part of the Merchant Agreement or as a separate contract.3.C.4.1.1. • Receive Visa approval for each Merchant providing In-Transit Services 4.E. Volume I—General Rules .3 4.a In-Transit Service Merchants Prior to entering into a Merchant Agreement.C. an Acquirer must provide its Hotel or Cruise Line with any of the Visa Hotel and Cruise Line Services.1.4 for In-Transit Service transaction processing 100 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. A Hotel or Cruise Line must hold a valid contract with an Acquirer for each Visa Hotel and Cruise Line Service in which it participates. an Acquirer must both: • Submit a detailed written operational plan to Visa.4 4. the operational plan must meet the requirements specified in the In-Transit Business Plan—Basic Checklist.C.Chapter 4: Acquirer Requirements & Information 4.1.2 Hotels and Cruise Lines 4.1. the operational plan must include the following information: • Type of service provided • Type of In-Transit Terminal used • Process for obtaining Authorization • Criteria and processes intended for risk management 4.C.b In addition to the Unattended Acceptance Terminal requirements specified in Section 4. available upon request from the Acquirer’s Regional Office.

1.1.1. the operational plan for an In-Transit Service Gambling Merchant must include the following information: • Rules of play • Odds of winning • Pay-out ratios 4.C.1.4 4.5.C.4.1. 4.4.4. or Sponsored Merchant within 7 calendar days of Notification from Visa if the Merchant is identified as engaging in the purchase or trade of child pornography 4.1.6 Online Gambling Merchants An Acquirer must ensure that: • An Online Gambling Merchant has a valid license or other appropriate authority to operate its Website under the local law of its Country of Domicile • A Transaction completed by an Online Gambling Merchant is identified with both: .4.5 4.a Electronic Commerce Merchants An Acquirer must ensure that its Merchant Agreement requires an Electronic Commerce Merchant to display the following on the Merchant’s Website: • Consumer data privacy policy • Security capabilities and policy for transmission of payment card details • The address of its Permanent Establishment 4." are included in its Merchant Agreement or as a separate addendum 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.1.C.3.5.1.b An Acquirer must both: • Ensure that a Merchant.C.Merchant Category Code 7995. "Payment Acceptance.2 • The provisions specified in Chapter 5.C.C. IPSP.C. Internet Payment Service Provider (IPSP). even when gambling services are not the Merchant’s primary business .The Quasi-Cash/Online Gambling Transaction indicator in the Authorization and Clearing messages • An Online Gambling Merchant Website complies with the Website requirements specified in Section 5.C.4 In-Transit Service Gambling Merchants 4.b An Acquirer must provide Visa with documentation from an independent legal source that both: • Specifies the type of gambling provided by its In-Transit Service Gambling Merchant • Certifies the Merchant is not in violation of local or national laws regarding in-transit gambling.4. Volume I—General Rules 101 .C.6 Online Gambling Merchants 4. or Sponsored Merchant that displays a Visa-Owned Mark on its Website does not accept Cards for the purchase or trade of child pornography • Terminate a Merchant.1.a In-Transit Service Gambling Merchants In addition to the requirements specified in Section 4.1.C.E and Section 4.C.

1.D 4. omissions. However. Prior to offering Dynamic Currency Conversion through a Merchant Outlet. 4.C.D. Volume I—General Rules .1.D. and other Cardholder customer service-related issues caused by the IPSP’s Sponsored Merchants • A statement that the IPSP is financially liable for each Transaction • A statement that the IPSP must not transfer or attempt to transfer its financial liability by asking or requiring a Cardholder to waive his dispute rights 102 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.7 Dynamic Currency Conversion Merchants An Acquirer that currently offers Dynamic Currency Conversion must provide the name and location of each existing Merchant Outlet that is participating in Dynamic Currency Conversion to Visa.1.1. an Acquirer that contracts with both an IPSP and a Sponsored Merchant may directly credit the Sponsored Merchant for its portion of the Deposit.1 Additional Provisions for Internet Payment Service Providers and Sponsored Merchants Merchant Classification A business may act as a Merchant. The business is considered to be a Merchant if both: • It has a Merchant Agreement with an Acquirer • The Transaction entered into Interchange does not represent the purchase of goods or services from a Sponsored Merchant 4.D.D.1. as specified in Section 4.1 • Directly credit the IPSP for its Deposit.C.3 Internet Payment Service Provider Agreement Requirements An Acquirer must ensure that its IPSP Agreement includes all the following: • A requirement that the contract between an IPSP and a Sponsored Merchant contains the Merchant Agreement requirements specified in Section 4.7 Dynamic Currency Conversion Merchants 4. or Internet Payment Service Provider (IPSP).Chapter 4: Acquirer Requirements & Information 4.1 • The Acquirer’s right to immediately terminate the Sponsored Merchant for good cause • A statement that the IPSP is liable for all acts.2 Acquirer Responsibilities for Internet Payment Service Providers and Sponsored Merchants An Acquirer that contracts with an IPSP must: • Ensure that the IPSP and its Sponsored Merchants comply with the substance of the Visa International Operating Regulations • Ensure that the IPSP does not contract with a Sponsored Merchant outside the Acquirer’s jurisdiction. Sponsored Merchant.3 Internet Payment Service Provider Agreement Requirements 4.1.1. an Acquirer must complete all of the following: • Provide the name and location of each Dynamic Currency Conversion Merchant Outlet that is participating in Dynamic Currency Conversion to Visa • Ensure that each Dynamic Currency Conversion Merchant Outlet complies with the Visa International Operating Regulations 4.1. Cardholder disputes. as permitted by local law.C.

1. not the country of the IPSP.4 4.2.An Online Gambling Merchant • Require a specific Merchant Category Code to be used for a Sponsored Merchant if increased consumer disputes or inappropriate Authorizations result from use of a general Merchant Category Code 4.E. The Merchant country code included in the Authorization and Clearing Record must be the country code of the Sponsored Merchant. including liability for airline tickets purchased but not redeemed by Cardholders.E.a 4.a 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. even if gambling services is not the Sponsored Merchant’s primary business 4.2 4.1.1.D.1.5. An Acquirer must meet the capitalization and reserve requirements of its Regional Office.a Merchant Category Code Assignment for Internet Payment Service Providers and Sponsored Merchants An Acquirer must ensure that the IPSP both: • Assigns the appropriate Merchant Category Code to each Sponsored Merchant in the Authorization and Clearing Record. determines the Merchant Outlet location. The economic activity of a Merchant Outlet is deemed to occur at the Sponsored Merchant location.E. as specified in Volume II—Dispute Resolution Rules.D.1.D.2 Business Plan 4. as specified in Appendix B. and Representments.1.1.a Merchant Outlet Provisions for Internet Payment Service Providers and Sponsored Merchants The country of the Sponsored Merchant.1.1 4.E.5.1.D.5.Classified as a High-Risk Merchant .1.E.b Additional Provisions for International Airline Program Qualification An International Airline may participate in the International Airline program.a to permit the use of a general Merchant Category Code.1.D. unless the Sponsored Merchant is either: .1. 4." Business Plan Before entering into a Merchant Agreement with an International Airline.1. as specified in BASE II Record Requirements (Exhibit 2L).4 Merchant Category Code Assignment for Internet Payment Service Providers and Sponsored Merchants 4. Chargebacks.D.4. Chapter 1.c 4.D.E.b 4. "Merchant Data Standards" • Assigns Merchant Category Code 7995 to a Sponsored Merchant that provides gaming chips or electronic funds to be used for online gambling.4.4.D.1.E 4.1.D.1.b Visa may: • Grant a waiver to the requirement specified in Section 4. Visa will review the business plan within 30 calendar days of receipt. Volume I—General Rules 103 . 4.5 4.4. not at the location of the IPSP.1.1. "Transaction Receipt Retrieval. an Acquirer must obtain approval of its business plan from Visa. These requirements cover any estimated exposure for Chargebacks.

1.3.b 4.E.1.1. The agreement must require that the Acquirer and the Merchant notify Visa if Authorization problems arise for any countries covered by the Merchant Agreement. Volume I—General Rules .E.3. the elements specified in Section 4.b To assist Acquirers in developing International Airline business plans.c The agreement must list the countries from which the Acquirer will accept Transactions.1.E.E.1.E.E.2.E. and an Acquirer contact 4.1. including a list of Chargeback reason codes.b 4.3.3 Special Merchant Agreement Requirements 4.3 4.1.d 104 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.3.E.2.E.c 4.2. unless it first notifies its Regional Office in writing.1. and a plan for Authorization support in each country • All currencies in which the International Airline intends to complete Transactions and verification that the Member is able to process multi-currency Deposits and Interchange • A plan for Chargeback support • The Acquirer’s proposed method of satisfying Retrieval Requests. The Agreement must specify the Acquirer’s responsibilities to the Merchant for Chargeback resolution support.d An Acquirer must not sign an International Airline Merchant Outlet that is in a country not previously specified in the business plan.E. Visa will maintain and provide information on domestic Interchange Reimbursement Fees and Authorization mechanisms.Chapter 4: Acquirer Requirements & Information 4. Special Merchant Agreement Requirements An International Airline Merchant Agreement must contain. as specified in Section 7. Merchant recourse options.1.1.1.E.1.1.1. The business plan must include all of the following information: • All countries in which Merchant Outlets are to be located.3.E. at a minimum. in addition to those specified for all Merchants in Section 4. including the Authorization support procedures and processes for each country.a 4. This support must include both: • Written information on Chargeback rights and procedures • Chargeback processing.3 • Information to satisfy the Acquirer risk criteria specified in Section 4. 4. demonstrated knowledge of key information on each country (for example.3 Special Merchant Agreement Requirements 4. domestic Interchange Reimbursement Fee and business and legal restrictions).

space for the Cardholder signature is not required on the Merchant or Cardholder copy.1 Detailed requirements for each type of Transaction Receipt.2.B In-Transit Terminal Transaction Receipt Delivery Upon completion of gambling activities.A Legend Wording The Cardholder copy of a Transaction Receipt must bear the legend “Retain this copy for statement verification” or similar wording.2 TRANSACTION RECEIPT REQUIREMENTS A Transaction Receipt may be generated either electronically or manually.2 TRANSACTION RECEIPT REQUIREMENTS 4.4. the legend may also appear in another language. and provided to the Cardholder. Space for the Cardholder signature must be provided on the Acquirer’s copy.B In-Transit Terminal Transaction Receipt Delivery 4. In addition to the data elements specified in Electronic Transaction Receipt (Exhibit 7I). 4. At a minimum.2. are specified in: • Electronic Transaction Receipt (Exhibit 7I) • Manual Transaction Receipt (Exhibit 7J) • Electronic Commerce Transaction Receipt (Exhibit 7K) VISA RECOMMENDS: Visa strongly recommends disguising or suppressing all but the last 4 positions of the primary Account Number on the Cardholder Transaction Receipt from a Point-of-Transaction Terminal.2. an itemized Transaction Receipt must be generated by the In-Transit Terminal or from an on-board central printer. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. As an option. 4. this legend must appear in the language of the Transaction Country. including printing and data requirements. the InTransit Terminal Transaction Receipt must contain the following information: • Terminal number • Date of play • Net amount of winnings or losses per session • Account Number with all but the last 4 digits disguised or suppressed 1 On Transaction Receipts used in Japan. Volume I—General Rules 105 .

3. 2 • The Transaction does not take place at a Chip-Reading Device and is not a Fallback Transaction completed following correct acceptance procedures • The Card is a Chip Card containing a Visa or Visa Electron Smart Payment Application or an EMV and VIS-Compliant Plus application 4. the EMV Liability Shift Principles.B and Section 4. Effective 1 July 2008.3. 4. between the jurisdiction of the CEMEA Regional Office and Visa Europe.3.3 EMV LIABILITY SHIFT FOR FRAUDULENT TRANSACTIONS 4. This includes Transactions occurring at both POS and ATM devices. A variance to this requirement applies in the jurisdiction of the Asia-Pacific Region.A.3. A variance to this requirement applies in the jurisdictions of the Latin America and Caribbean.S.S. to exclude Transactions involving Issuers and Acquirers from those Visa Regions.Chapter 4: Acquirer Requirements & Information 4. the EMV Liability Shift Principles.3 apply to all Interregional Transactions. Asia-Pacific.B and Section 4.B and Section 4. Effective 1 October 2010.3. Regions. 2 3 106 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.3. as specified in Section 3.B and Section 4.3. This includes Transactions occurring at both POS and ATM devices. The EMV Liability Shift Principles. Regions. to exclude ATM Cash Disbursement Transactions involving Issuers and Acquirers from that Visa Region. apply to all Intraregional Transactions in the jurisdiction of the CEMEA Regional Office.B Card-Present Non-Counterfeit Fraudulent Transactions Non-Counterfeit fraudulent Transactions completed in a Card-Present Environment are the liability of the Acquirer if all of the following conditions apply:3 • The Transaction takes place at a Point-of-Transaction Terminal that is not EMV PIN-Compliant • The Card is a PIN-Preferring Chip Card • PIN Verification was not performed 1 A variance to this requirement applies in the jurisdictions of the Latin America and Caribbean and U.A Card-Present Counterfeit Card Transactions Counterfeit Card Transactions completed in a Card-Present Environment are the liability of the Acquirer if both of the following conditions apply:1. as specified in Section 3.3.3 EMV LIABILITY SHIFT FOR FRAUDULENT TRANSACTIONS The EMV Liability Shift Principles. and U.A. to exclude Transactions involving Issuers and Acquirers from those Visa Regions.3. as specified in Section 3.3. Volume I—General Rules . apply to all Interregional Transactions between the jurisdiction of the CEMEA Regional Office and Visa Europe.B Card-Present Non-Counterfeit Fraudulent Transactions 4. apply to all Interregional Transactions occurring at POS devices. as specified in Section 3.

S. to exclude Transactions involving Issuers and Acquirers from those Visa Regions.Transaction is authorized by the Issuer or the Issuer’s agent.C Liability for Fallback Transactions Transactions accepted as Fallback Transactions are the liability of the Acquirer if all of the following conditions apply: • Card is a Chip Card containing a Visa and Visa Electron Smart Payment Application or an EMV and VIS-Compliant Plus application • One of the following conditions: .Transaction is not authorized by the Issuer or the Issuer’s agent . Volume I—General Rules 107 .D Account Generated Counterfeit Fraud 4.4. and the appropriate values identifying the Transaction as a Fallback Transaction are not included within the related Authorization Message • Account Number was resident on the Exception File with a Negative Response on the Processing Date of the Chargeback. to exclude ATM Cash Disbursement Transactions involving Issuers and Acquirers from that Visa Region. if all of the following conditions are met:1.3. A variance to this requirement applies in the jurisdiction of the Asia-Pacific Region. Regions.D Account Generated Counterfeit Fraud Counterfeit Transactions completed in a Card-Present Environment are the liability of the Acquirer. 2 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. 2 • Transaction did not take place at a Chip-Reading Device • Account Number was not resident on the Issuer’s Master File on the Transaction Date • All valid Cards bearing Account Numbers within the same account range as the Counterfeit Card are Chip Cards containing a Visa or Visa Electron Smart Payment Application • Transaction was below Merchant’s Floor Limit and did not receive Authorization • Account Number was resident on the Exception File with a Pickup Response on the Processing Date of the Compliance filing and was on the Exception File for a total period of at least 60 calendar days from the date of listing 1 A variance to this requirement applies in the jurisdictions of the Latin America and Caribbean and U. and was on the Exception File for a total period of at least 60 calendar days from the date of listing 4.3.3.C Liability for Fallback Transactions 4.3.A.

A 4.2 Terminal Functions 4.A.4.4.4. 4.2 4. Table 4-2: Requirements for Service Code Acceptance at Point-of-Transaction Terminals Terminal Type Terminal Requirements Must either: • Read and act upon all Service Codes.4 4. as specified in the Payment Technology Standards Manual • Seek Issuer Authorization on all Transactions (Zero Floor Limit) Must both: • Examine Service Codes • Act upon Service Codes as specified in the Payment Technology Standards Manual All Point-of-Transaction Terminals with Online capability All Point-of-Transaction Terminals with Data Capture-Only Capability 4.1 TERMINAL REQUIREMENTS Point-of-Transaction Terminals Service Codes Table 4-2 specifies requirements for Service Code acceptance at Point-of-Transaction Terminals.a Terminal Functions An Acquirer that processes Visa or Visa Electron Transactions from a Point-ofTransaction Terminal (excluding an ATM.1) must ensure that the terminal accepts all 16-digit Account Numbers that contain a valid Visa-assigned BIN for Visa and Visa Electron Transactions.4 TERMINAL REQUIREMENTS 4.7. All Member Point-of-Transaction processing systems (excluding ATMs.b 108 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. as specified in Section 4. if a Chip is present on a Card.4.A.Chapter 4: Acquirer Requirements & Information 4. as specified in Section 4. Volume I—General Rules .4.A.A.2.7.4.A.D) must be able to accept all 16-digit Account Numbers that contain a valid Visa-assigned BIN.D. SEE ALSO: Section 4.4.2.C for Card acceptance requirements at Chip-Reading Devices.

4.Visa Product Brand Standards . Volume I—General Rules 109 . System and is able to read all Magnetic Stripes that conform to the specifications in: .4.1 4. 4.B 4.4.B.1. This prohibition does not apply to displaying or printing the full Account Number on a Visa Electron Card with a partial Account Number.2 4.B. including both: • EMV Integrated Circuit Card Specifications for Payment Systems • Visa Integrated Circuit Card Specifications 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.3 PIN Security An Acquirer must ensure the security of a PIN when used to identify the Cardholder in a Transaction.P.B.4.4. "Card and Marks Requirements" .Payment Technology Standards Manual • Transmits the entire unaltered contents of all data encoded on either track 1 or track 2 of the Magnetic Stripe • Does not erase or alter any magnetic encoding on a Card • Does not display or print more information than is embossed or printed on the front or back of the Card.4.4.a Magnetic-Stripe Terminals Terminal Logic An Acquirer must ensure that a Magnetic-Stripe Terminal meets all of the following requirements: • Is used to obtain Authorization through the V. 4.4.C Chip-Reading Devices All Chip-Reading Devices that accept Visa Cards and Visa Electron Cards and are placed in service on or after 1 January 2001.1.b All new Magnetic-Stripe Terminals produced with dual reader heads must be capable of processing and distinguishing the Magnetic Stripe containing Visa payment data from other proprietary Magnetic Stripes that may be present on the Card. 4.C Chip-Reading Devices 4. Each existing Magnetic-Stripe Terminal using 4-digit or 6-digit sequential BIN logic must remove these constraints.B. as specified in the PIN Security Requirements manual.B.Chapter 10.4. must meet Visa specifications for international interoperability and functionality. BIN Logic A new Magnetic-Stripe Terminal must not use 4-digit or 6-digit sequential BIN logic.I.4.B Magnetic-Stripe Terminals 4.

2 4.C. or an entity authorized by Visa • Meets EMV Integrated Circuit Card Specifications for Payment Systems • Has the capability to have its Visa Public Keys replaced in an acceptable method by any date specified by Visa 4.c 4. An Acquirer must ensure that Dynamic Data Authentication is active in all Chip-Reading Devices. the Acquirer or Acquirer’s agent is subject to the Chip Interoperability Compliance Program.2.1.4. An Acquirer must ensure that all Chip-Reading Devices that accept Visa and Visa Electron Cards support variable length Account Numbers up to.C.C.13.4.D.C.C.a General Requirements When installing an EMV.4.C. 19 digits.13.4.C.2 Terminal Logic 4. and including.b 4.6. An Acquirer that fails to utilize the ADVT may be subject to the Chip Interoperability Compliance Program. 4. 19 digits.1. that accept Visa and Visa Electron Cards. Terminal Logic An Acquirer must ensure that all new Chip-Reading Devices that accept Visa and Visa Electron Cards support variable length Account Numbers up to.C.d 110 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. and including. An Acquirer must utilize the Acquirer Device Validation Toolkit (ADVT) prior to deploying or upgrading a Chip Reading Device.C. as specified in Section 1.1 General Requirements 4.4. Volume I—General Rules .4.C.a 4.D.2. as specified in Section 1. An Acquirer must ensure that Dynamic Data Authentication is active in all new or recycled Chip-Reading Devices that accept Visa and Visa Electron Cards.b If Visa determines that an Acquirer or Acquirer’s agent has a high-severity Chip interoperability problem and that progress toward an agreed-upon resolution plan is no longer acceptable.4.6.1 4.4.and VIS-Compliant Chip-Reading Device to accept a Visa or Visa Electron Payment Application.4.Chapter 4: Acquirer Requirements & Information 4. the Acquirer must ensure that the terminal: • Has been approved by Visa. unless the device obtains an Online Authorization for all Transactions.4. unless the device obtains an Online Authorization for all Transactions.4.2.2.1.C.c 4.

2. as specified in the Visa Integrated Circuit Card Specifications • Presents mutually-supported Payment Applications contained in the Chip to the Card.2. The Magnetic Stripe may be read only if the Chip is not EMV.2 Terminal Logic 4.4.4.and VIS-Compliant Chip-Reading Device: • Reads a Magnetic Stripe • Reads the Chip if an EMV. and does not allow the Chip-Reading Device to override the Chip Authorization controls by manually prompting the device to use the Magnetic Stripe.and VIS-Compliant.4. except as stipulated by the Chip parameters 4. or the Chip or Chip reader is inoperable. • Supports “No CVM (Cardholder Verification Method) required” for all EMV.” 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.C. and does not discriminate between Payment Applications.f All Chip-Reading Devices must be capable of requiring an Online Authorization for the next consecutive Magnetic Stripe-read Transaction originating from a Chip Card when: • An EMV-Compliant Chip Card-read was unsuccessful • The Service Code indicates the presence of a Chip 4.4.4.C.2.and VIS-Compliant Chip-Reading Unattended Acceptance Terminals that perform Cardholder-Activated Transaction Type A and Cardholder-Activated Transaction Type B • If capable of performing Online Transactions.C.g All Chip-Reading Devices (including Unattended Acceptance Terminals) placed in service on or after 1 April 2001 that support “Enciphered Offline PIN” must also support “Plaintext Offline PIN. as specified in EMV Integrated Circuit Card Specifications for Payment Systems • Supports Post-Issuance Application Change commands if the Acquirer is capable of processing Full-Chip Data • Transmits all Chip data elements that create the EMV-Online Card Authentication Cryptogram if the Acquirer is capable of processing Full-Chip Data • Supports the terminal action codes and facilitates access to multiple accounts on a Chip Card.2 Terminal Logic 4. Volume I—General Rules 111 . performs Terminal Risk Management.C.4.and VIS-Compliant Chip is present.e An Acquirer must ensure that the EMV. or to the Cardholder where the Cardholder has the ability to select the Payment Application.C.

d If a PIN pad is active for other Chip-enabled payments.4.4.Chapter 4: Acquirer Requirements & Information 4.4.4. excluding ATMs and Unattended Acceptance Terminals that perform Cardholder-Activated Transactions Type C • Does not prompt international Cardholders for a PIN.D VisaNet Member Implementation Guide VSDC Member Implementation Guide VSDC System Technical Manual 4.C.C. 4.4.4.4 PIN Pad Requirements All new Chip-Reading Devices that accept Visa or Visa Electron Cards must be PINcapable and comply with this section.4.C.4 are permitted when compliance is inherently impractical (e.4.4.g.c The Chip-Reading Device must be capable of supporting software to enable the functions specified in Section 4.4.3 PIN Requirements 4.a A Chip-Reading Device must have either of the following: • A PIN pad • A port capable of supporting a PIN pad 4. excluding ATMs and Unattended Acceptance Terminals that perform CardholderActivated Transactions Type C 4.h All Full Chip Data Acquirers must accept and process VIS and Common Core Definitions Chip Cards.4.C. SEE ALSO: • • • • Section 4. Volume I—General Rules .C. transit applications.4.. situations where a Cardholder would not expect interaction with a Chip-Reading Device).C.and VIS-Compliant Chip-Reading Device: • Is equipped with ports that support devices capable of prompting for and accepting a PIN based upon Cardholder Verification Method parameters encoded in the Chip • Does not display the Visa Brand Mark or Visa Brand Mark with the Electron Identifier on PIN-only Chip-Reading Devices.4.C. a Chip-Reading Device must both: • Comply with Visa encryption standards • Act on the Cardholder Verification Method List 4.C.4.4.C.4.4. 112 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. unless required by the Chip.C.4 PIN Pad Requirements 4.C.2. ADDITIONAL INFORMATION: Exceptions to Section 4.4.b if either the: • Chip-Reading Device is equipped with a PIN pad port only • PIN pad is inactive for Visa Chip-initiated Transactions 4.b If a PIN pad is present and active. it must be active for Visa Chipinitiated Transactions.3 PIN Requirements An Acquirer must ensure that the EMV. road tolls.C.a and Section 4.4.

An Acquirer must ensure that the Visa Public Keys are replaced by any date specified by Visa.4.b 4.4.C.I. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.4.C. all new Proximity Payment terminals in countries without existing contactless implementations must comply with the Visa Contactless Payment Specification. The Acquirer is protected from applicable Chargebacks if it submits a valid Cryptogram. 4.5 4.4.4. Acquirer Liability An Acquirer is responsible for the actions of a Chip-Reading Device that provides improper information and processing decisions to the Chip.6.5.5 Acquirer Responsibilities 4.2 Proximity Payment Program Requirements 4.C. System Technical Specifications • Use the appropriate POS Entry Mode code value • Provide the Authorization Response code in the Clearing Record for a Chip Card Transaction that is approved offline • Ensure the Chip-initiated Transaction contains all data elements that create the EMV-Online Card Authentication Cryptogram if the Acquirer is capable of processing Full-Chip Data 4.6 4.c Visa and Visa Electron Chip-Reading Devices must be EMV.5.4.and VIS-Compliant Chip-Reading Device.P. as indicated in Required Message Content for VisaNet Financial Transactions (Exhibit 3A) and Required Message Content for VisaNet Authorization Requests (Exhibit 3B) to identify that the Transaction is processed as one of the following: • Chip Card Transaction • Magnetic-Stripe Card Transaction • Proximity Payment Transaction 4.D.4.C.D.6. all Proximity Payment terminals must comply with the Visa Contactless Payment Specification.C. Volume I—General Rules 113 .5.4.4.2 Proximity Payment Program Requirements Effective 1 April 2008.4.4.4.a Acquirer Responsibilities An Acquirer that processes a Chip Card Transaction must: • Properly identify the Authorization Response code in the Clearing Record initiated by an EMV.C.b 4.a 4.and VIS-Compliant.C.4.1 Proximity Payment Terminals Proximity Payment Terminal General Requirements An Acquirer must ensure that a Proximity Payment terminal uses the proper POS Entry Mode code. as specified in the V. even if an Issuer does not process the Full-Chip Data.D.D 4.C. Effective 1 January 2012.

8.5." and Chapter 6. as specified in BASE II Record Requirements (Exhibit 2L). 114 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. "Acquirer Requirements & Information.Displays the Merchant name and customer service telephone number . This requirement does not apply to Magnetic-Stripe Telephones. and Section 6.2.E.Notifies the Cardholder that the Card has been retained.Informs the Cardholder that a Transaction Receipt is available upon request if a receipt is not provided automatically .2 Prepaid Card Transaction Requirements A Prepaid Card Transaction at an Unattended Acceptance Terminal must meet the following requirements in addition to those specified in Section 4.E Unattended Acceptance Terminals An Acquirer must submit a detailed written operational plan to Visa for approval prior to activating any Unattended Acceptance Terminal that performs Cardholder-Activated Transactions Type A.E.Chapter 4: Acquirer Requirements & Information 4.A. Chapter 4. The Authorization is valid if the Authorization amount is greater than or equal to the Transaction amount.4. • Identify each Cardholder-Activated Transaction.Reads track 18 or 2 of the Magnetic Stripe or processes a Visa Smart Payment .4.Does not dispense cash1 unless it is an ATM . 4.E Unattended Acceptance Terminals 4. when the terminal is capable of retaining an invalid or expired Card 4. as applicable. Section 4. "Payment Services" • Ensure that the terminal: .E.2 Prepaid Card Transaction Requirements 4.E: • Floor Limit is zero • Merchant identification and its customer service telephone number are displayed 1 2 This requirement does not apply to ATMs. Volume I—General Rules .4.4.4.1 General Requirements An Acquirer that installs Unattended Acceptance Terminals must: • Comply with the Authorization requirements specified in Section 4.4.Provides a Transaction Receipt2 .

Account Number.E. a variance to this requirement applies in the jurisdiction of the U. or local currency equivalent • Authorize all Transactions 4. Effective 18 July 2008.4.S. including Ferries • 4112—Passenger Railways • 4131—Bus Lines • 4784—Tolls and Bridge Fees • 7523—Parking Lots and Garages A new Merchant may deploy Unattended Acceptance Terminals that perform Cardholder-Activated Transactions Type A only for the types of Merchant and Merchant Category Codes listed above.3 Unattended Acceptance Terminals that Perform Cardholder-Activated Transactions Type A 4.4 Unattended Acceptance Terminals that Perform Cardholder-Activated Transactions Type B 4.4.4. Volume I—General Rules 115 . limit the Transaction amount to US $500.4.a Unattended Acceptance Terminals that Perform Cardholder-Activated Transactions Type A When an Unattended Acceptance Terminal performs a Cardholder-Activated Transaction Type A. existing Unattended Acceptance Terminals must cease performing Cardholder-Activated Transactions Type A for all Merchant categories except: • 4111—Local and Suburban Commuter Passenger Transportation. and expiration date • Limit the Transaction amount to a maximum of US $40.4. Real-Time Clearing.E.3 4. Region for Automated Fuel Dispenser Transactions. it must: • Validate the Service Code.E.4 1 2 Not applicable to an In-Transit Terminal or effective 4 October 2008. 4.3.E.4. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.b An Unattended Acceptance Terminal must not accept Visa Electron Cards for Cardholder-Activated Transactions Type A.3.E. unless granted written permission from Visa. unless granted written permission from Visa.A. Unattended Acceptance Terminals that Perform Cardholder-Activated Transactions Type B When an Unattended Acceptance Terminal performs Cardholder-Activated Transaction Type B it must: • Limit the Transaction amount to US $1001.4.E. for a Real-Time Clearing Transaction. 2 or local currency equivalent • Effective 4 October 2008. or local currency equivalent • Not complete the Transaction if the Account Number is invalid or if the Card has expired Effective 1 May 2008.

The Acquirer may collect a handling fee.Service unavailable now .F.5.4.4. it must: • Accept PINs. it may retain a Card only upon the specific request of the Issuer or: • If a Card is retained. Volume I—General Rules .4. when an Unattended Acceptance Terminal performs Cardholder-Activated Transaction Type C. 116 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. 1 This provision is not applicable to Transactions involving Issuers or Acquirers in the jurisdiction of Visa Europe.Invalid PIN—re-enter 4.F Electronic Signature Capture Devices (Effective 15 May 2009) 4.4.B 4. or Merchant’s right to use electronic signature capture devices if they fail to comply with Section 4.b A Chip-enabled Unattended Acceptance Terminal that performs CardholderActivated Transaction Type C may perform PIN Verification in both an Online and offline environment for a Visa Card or Visa Electron Card that contains a Visa Smart Payment application. An Unattended Acceptance Terminal that performs Cardholder-Activated Transaction Type C is not required to have the ability to retain Cards.5.E.4.E.E. the Acquirer or Merchant must log it under dual custody immediately after removal from the terminal • If a Card is retained at the specific request of the Issuer.Card invalid for this service .4.E. agent. in addition to existing penalties that may be imposed under the Visa International Operating Regulations. as specified in the PIN Management Requirements manuals • Be capable of conveying at least the following information to the Cardholder: . Visa may withdraw an Acquirer.c 4.F Electronic Signature Capture Devices (Effective 15 May 2009) A Merchant using an electronic signature capture device must:1 • Only store and reproduce a signature on a Transaction-specific basis in relation to the Transaction for which the signature was obtained • Only reproduce a signature upon specific written request from the Acquirer or in response to a Retrieval Request • Have proper controls in place to ensure the security of the stored signatures and other Cardholder data in accordance with the Payment Card Industry Data Security Standard (PCI DSS) An Acquirer may reproduce the Cardholder signature obtained using an electronic signature capture device in response to a Retrieval Request.5 4.5 Unattended Acceptance Terminals that Perform Cardholder-Activated Transactions Type C 4.E.4.4.5.a Unattended Acceptance Terminals that Perform Cardholder-Activated Transactions Type C At a minimum.Chapter 4: Acquirer Requirements & Information 4. as specified in Section 8. according to Visa PIN Security and PIN Entry Device (PED) requirements. If it does have this ability.4. the Acquirer or Merchant must render it unusable and return it to the Issuer • An Issuer is not required to pay a reward to the Acquirer.

B General Authorization Requirements 4.e 4.5. 4. An Acquirer may set a higher Floor Limit than the Visa Floor Limit.b 4.5. System Single Message System (Visa & Visa Electron) Technical Specifications—Volume II 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.P. Offline Authorization is allowed provided that the Transaction amount does not exceed the Floor Limits specified for Chip Transactions.B General Authorization Requirements An Acquirer that is a Principal or Merchant Bank must provide Authorization services. Volume I—General Rules 117 . see: • V. SEE ALSO: For data requirements for Authorizations.A.4.A.a AUTHORIZATION REQUIREMENTS Floor Limits Visa Floor Limits An Acquirer must ensure that its Merchants obtain Authorization for Transaction amounts above the Chip Floor Limits or non-Chip Floor Limits. "Maximum Authorized Floor Limits" a Transaction is considered to have exceeded the Floor Limit if the local currency equivalent value of the Transaction is greater than the equivalent value of the Floor Limit shown.5 4.A.b 4.I.A.5. For Chip-initated Transactions.5. as specified in Section 4.A.5.5.1 4.1.a An Acquirer that establishes a domestic Floor Limit that is higher than the international Floor Limit does so at its own risk.5.5 AUTHORIZATION REQUIREMENTS 4.2.A 4.2 4. If the domestic Floor Limit is less than the international Floor Limit.P. System Single Message System (Visa & Visa Electron) Technical Specifications—Volume I • V.5.A. the Acquirer must both: • Provide equal protection on all Transactions • Accept liability for International Transactions above the domestic Floor Limit 4.5.d 4.1.5.2. but does so at its own risk. Acquirer Floor Limits ADDITIONAL INFORMATION: An Acquirer may establish a domestic Floor Limit.P.A.5. For countries where the Floor Limit is shown in US dollars in Appendix C.I.5.1. to both its own Merchants and the Merchants signed by its sponsored Associates.—BASE I Technical Specifications • V.1.A. This service includes Authorization for Cash Disbursements at any of its Branches.I.

2 Data Quality Requirements An Acquirer must ensure that all Authorization Requests contain complete and valid data.5.B.a 4.B.3.B.4.Chapter 4: Acquirer Requirements & Information 4.1 General Requirements An Acquirer must participate in both the: • International Automated Referral Service and comply with the International Automated Referral Service User’s Guide • Card Verification Service. ATM Cash Disbursements and Manual Cash Disbursements must be authorized in the Transaction Currency.B. This service may be provided by any of the following: • The Acquirer directly • Another VisaNet Processor.d 118 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.B.5. ADDITIONAL INFORMATION: If the Transaction Currency is not US dollars.5.B. Volume I—General Rules . This requirement does not apply to sublicensees of the Plus System.4 Transaction Currency Conversion Requirements 4. Transaction Currency Conversion Requirements An Authorization Request must be expressed in US dollars or the Transaction Currency.3.B.B.5.5.4 4. Inc. 4. SEE ALSO: • BASE I Technical Specifications • SMS POS (Visa & Visa Electron) Technical Specifications 4.6.3.5.5.a. as specified in Section 1.1 General Requirements 4.3 4. An ATM Acquirer must submit each ATM Authorization Request in the Transaction Currency.4.B.b For Visa or Visa Electron Transactions.5.D. an Acquirer may convert the Authorization amount into US dollars prior to sending the Authorization Request to Visa. as specified in Section 2. if the Acquirer converts the Authorization amount.a Hours of Authorization An Acquirer must provide primary and backup Authorization service 24 hours a day.5.C 4.4.B. 4. it must use a generally accepted Currency Conversion Rate.b An Acquirer must process Authorizations for all International Transactions through VisaNet.4. If data is missing or incorrect. 7 days a week. an Acquirer may be subject to the Data Quality Compliance Program.5.5.B.3. including Visa • Other means approved by Visa 4.5.B.c 4.

B.B. whether or not the Acquirer has directly supplied the Dynamic Currency Conversion service to the Merchant Outlet or agent.E. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.5.B.5.B. if it receives either: • An average of more than 5.10 4. as specified in the VisaNet manuals.5.7.9 • Section 4. Authorization Routing An Acquirer may use the account range table provided by Visa to determine the routing of an Authorization Request. Volume I—General Rules 119 .5. If a Merchant Outlet or agent offers Dynamic Currency Conversion.b Within 90 calendar days of notifying Visa that either of the above conditions exists. an Acquirer must register in writing with Visa that it or its Merchant Outlet or agent intends to offer Dynamic Currency Conversion and must provide the name and location of any Merchant Outlet or agent that will be providing Dynamic Currency Conversion.a Computer Interface Requirements An Acquirer must establish a computer interface between its Authorization system and the V. an Acquirer must register any additional Merchant Outlet or agent that subsequently offers Dynamic Currency Conversion with Visa. Also.E.6.5.6 4. SEE ALSO: For ATM Authorization routing requirements.7 4.B.5.7.7.B.5.7 Authorization Routing 4.5 Dynamic Currency Conversion Requirements An Acquirer that currently offers Dynamic Currency Conversion must register in writing with Visa that it offers Dynamic Currency Conversion and must provide the name and location of any Merchant Outlet or agent that provides Dynamic Currency Conversion.000 Authorization Requests monthly in any 3 consecutive months from other Members or VisaNet Processors • Any Authorization Requests generated by a Point-of-Transaction Terminal from its Merchants or other Members for which it provides Authorization services 4. see: • Section 4.B. 4. the Acquirer must submit to Visa a reasonable schedule for establishing its computer interface.4.b An Acquirer must not distribute the account range table without the prior written consent of its Regional Office.B.5.7.6. System.P.I.5. the Acquirer that processes the Transaction with Dynamic Currency Conversion is the Acquirer responsible for registering the Merchant Outlet or agent with Visa. An Acquirer that uses the account range table to validate Visa Cards must install and use the table within 6 business days of its receipt from Visa. Prior to offering Dynamic Currency Conversion.a 4.5 Dynamic Currency Conversion Requirements 4.B.

B. The Acquirer must process a Reversal for an Online Financial Transaction if either the: • Acquirer. Volume I—General Rules .B. US $100. 120 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. or equal to.B. a variance to this requirement applies in the jurisdiction of the U.B.S. or local currency equivalent • For all other Transactions. as specified in Section 4.8 Authorization Rejection An Acquirer must not selectively reject or decline Authorization Requests based on an internally developed table of BINs or Account Numbers.5.5.5.B.5.B. Region for Automated Fuel Dispenser Transactions. Authorization support must be available to the Merchant on a primary and backup basis.b 4. an Automated Fuel Dispenser Merchant may obtain a Status Check Authorization for the equivalent of 1 currency unit for Transactions less than.5.10. an Acquirer must provide Authorization services to an International Airline at the request of Visa.5.a Authorization Reversals An Acquirer that receives an Authorization Reversal from one of its T&E Merchants must accept the Reversal and forward it to Visa.b 4. This prohibition includes tables developed using the printed or tape versions of the Visa Interchange Directory. as specified in Section 4. or local currency equivalent 4.5.5.5 and Section 4. one of the following: • For a Chip or PIN-initiated Transaction.B.B.a Local Authorization Services for International Airlines If practical.10 4.12 Partial Authorization Service 4.B.10.B.3 and Section 4.5.B. or terminal did not receive an Authorization Response • Transaction is subsequently voided or cancelled 4.9.12 Partial Authorization Service An Acquirer and its VisaNet Processor may participate in the Partial Authorization service.11 4. 4.5.8. To participate in the service.b 4. Automated Fuel Dispenser Status Check Authorization Effective 15 November 2008.8 Authorization Rejection 4.5.A.B.5. an Acquirer and its VisaNet Processor must support both: • Partial Authorization Transactions • Authorization reversals SEE ALSO: • VisaNet manuals • Visa International Prepaid Card Products Program Guidelines 1 Effective 18 July 2008.9.5. US $751.Chapter 4: Acquirer Requirements & Information 4.B.9.B.11.9 4. Merchant.5.

1. or the Floor Limits specified in Appendix C.5. International Exception File 4.D.b 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.I.3.4.a V.e 4.1.C.5.5.4 4.D.5.C.5. An Acquirer or Merchant that obtains an Authorization for a Transaction and subsequently cancels the Transaction (for any reason) must notify Visa or the Issuer of the cancellation. System Emergency Authorization Procedures Use of Emergency Authorization Procedures An Acquirer must follow the emergency Authorization procedures if it cannot transmit an Authorization Request to Visa due to a communications failure.5.C.1 4.5.C.3.5. An Acquirer must not use this procedure: • For more than 4 hours • If any other means of electronic interface with Visa is available 4.5. "Maximum Authorized Floor Limits".3 4.P. they appear on the Issuer’s Visa Interchange Directory Update Form (Exhibit 4F) • A Merchant questions the validity of the Card or informs the Acquirer that it is suspicious about a Transaction • A Cardholder wishes to make a purchase in person (not a Mail/Phone Order Transaction) but does not have his Card • A Cardholder presents an Expired Card • A Cardholder presents a Card with a blank signature panel 4.C 4.d The Merchant must enter this Authorization Code on the Transaction Receipt.C Exceptions for Manual Authorizations 4. and Account Number • The Acquirer provides the Merchant with an Authorization Code 4.C.D.C. the Acquirer must use the substitute Authorization Code “0000N” in the Clearing Record.5.1 Use of Emergency Authorization Procedures 4.3.D.5. If an Issuer has established higher limits.3.5. Volume I—General Rules 121 .5.D 4.3. whichever is greater • The minimum Interchange Authorization Limit is US $X for Retail Transactions and US $X for Manual Cash Disbursements.b If Visa approves a Transaction: • Visa provides the Acquirer with an Authorization Code based on the date.c 4.5. time.C. If a Transaction originating at an Authorization-Only Terminal does not require Authorization.a Exceptions for Manual Authorizations Authorization Procedures An Acquirer must forward an Authorization Request to Visa or the Issuer under any of the following conditions: • The Transaction amount added to the previous Transactions on the same Account Number on the same day exceeds the Interchange Authorization Limit set by the Issuer.

6.6.1. the Acquirer need not contact the Issuer. This requirement is limited only by applicable law and the Issuer’s Cash Disbursement policy.c The emergency Authorization procedure does not apply to ATM Cash Disbursements or Cardholder-Activated Transaction Type C.D.D. the Acquirer must transmit a “service unavailable now” Authorization Response to the terminal in reply to the Authorization Request.5. When it cannot transmit Authorization Requests. excluding one participating only in the Visa Electron or Plus Program.2 Foreign Branches 4. "Acquirer Requirements & Information.2 Foreign Branches A foreign Branch of a Member licensed to use the Visa Program Marks outside of its Country of Domicile may both: • Make Manual Cash Disbursements to other Issuers’ Visa Cardholders • If the Acquirer’s Branch complies with Chapter 4.D. as specified in Section 4." make Manual Cash Disbursements to other Issuers’ Cardholders of Visa Electron Cards 122 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Emergency Procedures If the Transaction amount is greater than or equal to US $X.5. fax.Chapter 4: Acquirer Requirements & Information 4. "Acquirer Requirements & Information.5.A.2. If the Transaction amount is less than US $X.5. Visa is not responsible for losses incurred on non-Visa transactions authorized through the VisaNet Payment Gateway services.6.A. the Acquirer must contact the Issuer by telephone.b 4.5.2 4.2.E Stand-In Processing—Non-Visa Transactions Visa may provide Stand-In Processing for non-Visa Card transactions if the authorization processing service associated with the non-Visa Card is unavailable.D.D.4.a 4. 4. or telex for Authorization.A. must make Manual Cash Disbursements to other Issuers’ Visa Cardholders from all of its Branches in its Country of Domicile.6 4. 4. Volume I—General Rules .A CASH DISBURSEMENTS Manual Cash Disbursements Each Member.D. The Acquirer must both: • Review the appropriate Card Recovery Bulletin • Provide the Merchant with an Authorization Code ending in “x” if the Account Number does not appear on the Card Recovery Bulletin 4.2 Emergency Procedures 4.2." 4.1 Visa Electron Cards A Member may make Manual Cash Disbursements to other Issuers’ Cardholders of Visa Electron Cards if the Acquirer complies with Chapter 4.5.6.

6.6 Cash Disbursement Fees A Cash Disbursement Fee is paid by the Issuer to the Acquirer performing a Cash Disbursement. Transaction Currency The Transaction Currency for a Manual Cash Disbursement must be the:1 • Currency dispensed • Currency in the Authorization Request • Currency presented into Interchange 4. An Acquirer must use a Point-of-Transaction Terminal with Electronic Capability to accept Visa Electron Cards. "Fees.6. as specified in Chapter 8. 4.D. including Cheques.6.5 Maximum Manual Cash Disbursement Amount An Acquirer may establish a maximum Cash Disbursement amount of not less than US $X or local currency equivalent.B.B.6.3.A.1 Transaction Processing Requirements Uniform Services An Acquirer must both: • Accept all Cards properly presented for payment • Offer and render services uniformly to all Cardholders 4.2 Validation of Cardholder Identity An Acquirer must validate the Cardholder’s identity.3.6.4 Transaction Currency 4.6.4.6.A.A.B.6.1.B.6. per Cardholder. per day.a 4.A. Volume I—General Rules 123 .4 1 This requirement does not apply to Merchant sales of Foreign Currency.b Floor Limit and Terminal Requirements The Floor Limit for a Manual Cash Disbursement is zero.A.6.B. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.6.B.B.3 4.B 4. 4.3 Cash Disbursements Through Related Companies A Member may make Manual Cash Disbursements through the offices of its related companies if all of the following are true: • The companies are primarily engaged in financial services to the public • The Member or the Member’s holding company wholly owns the company • Visa has given the Member prior approval 4. 4. or Visa TravelMoney Cards.6.6." 4. as specified in Section 5.4 Display of Marks An Acquirer must display the appropriate Visa-Owned Marks to indicate which Cards are accepted for Manual Cash Disbursements.3 Cash Disbursements Through Related Companies 4.

6.6.5 Transaction Receipt Copy The Acquirer must provide the Cardholder with a Transaction Receipt that includes the Transaction amount. If the signatures appear similar.6.6.C.C.a Cheque Acceptance General Each Member must accept and encash all Cheques denominated in currencies usually exchanged in the local market. unless local law expressly requires that a Member be permitted to impose a surcharge.2. A Member’s encashment policy must be as favorable for Cheques as for other cheque brands. Visa guarantees reimbursement for the Cheque amount if the Member complies with Section 4. and full recourse is available. Any surcharge amount.C.2 4. and location.b 4.b If the Member is uncertain as to the similarity of the signatures. must be included in the Transaction amount and not collected separately.B.6 Fee Disclosure A Manual Cash Disbursement Transaction Receipt (excluding ATM Cash Disbursement Transaction Receipts) must inform the Cardholder that the Issuer may assess a Cash Disbursement Fee or set-up charge.6.1 4.2. the Member may accept the Cheque. Transaction date.C. or if the presenter is not the original purchaser of the Cheque.B. Account Number. a Member must both: • Witness the customer countersigning the Cheque in the lower left signature area • Compare the countersignature with the signature appearing in the upper right signature area. the Member must only accept the Cheque if the presenter is a known customer. Volume I—General Rules .6.C 4.C.6.7 Prohibition An Acquirer must not add any surcharge to a Manual Cash Disbursement Transaction.B. Encashment Limitations If the Cheque has already been countersigned.3 124 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. If the Member is satisfied with the identification comparison.Chapter 4: Acquirer Requirements & Information 4. it may accept the Cheque. 4. 4.6.6.a 4. 4.5 Transaction Receipt Copy 4. 4.6.1.C.6. Encashment Procedure When encashing a Cheque.2.3 Encashment Limitations 4. 4. it may request that the customer sign the Cheque on the back and provide identification.1.c 4.C.C.C.6. Acquirer name.6.6.6. as specified in Manual Transaction Receipt (Exhibit 7J).1.B. if allowed.C.

A • “Acquirer Participation Requirements” specified in the Visa Global ATM Member Guide • Processing requirements specified in the VisaNet manuals 4.7. or controlled by a Member is eligible for participation in the Visa Global ATM Program.C. 3 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.B ATM Acquirer Requirements Before acting as an ATM Acquirer.6. 3. "Card and Marks Requirements" the Visa Global ATM Member Guide. or none of its ATMs participate in the Visa Global ATM Program.C Card Acceptance Requirements A Visa/Plus ATM must accept all valid Cards1. as specified in Chapter 10.7. If the Magnetic Stripe cannot be read.6. Volume I—General Rules 125 .D Chip Card Acceptance The Card and Cardholder must be present for all Chip-initiated Transactions. 4. the Merchant must obtain an Online Authorization using the Magnetic Stripe. Only an ATM owned. some. or if Online Authorization is not available.C Card Acceptance Requirements 4. If a Chip-initiated Transaction is declined by the Issuer.4.A ATM ACQUIRER STANDARDS Participation Requirements Acquirer participation in the Visa Global ATM Program is optional. At the discretion of its Regional Office. an ATM Acquirer that accepts Cards bearing the Plus Symbol may selectively deny access to its ATMs. A Member that sponsors an agent to deploy or operate an ATM participating in the Visa Global ATM Program must ensure that it meets all obligations specified in Section 1. An ATM with restricted access must display language with the Visa Brand Mark that both identifies the ATM Acquirer and describes Card acceptance or the nature of any restrictions.8.D Chip Card Acceptance 4. leased. an Acquirer must successfully complete certification and comply with all of the following: • Licensing requirements specified in Section 1. the Transaction must not be processed by any other means.15. If the Chip or Chip-Reading Device is inoperable. as specified in both: • Visa International Operating Regulations • Visa Global ATM Member Guide 1 2 A variance to this requirement applies in the jurisdiction of the Canada Region. or the Visa Product Brand Standards. A Member has complete discretion over whether all. 2. and that its ATMs comply with the applicable Visa International Operating Regulations.7.7 4.7. 4. existing Card acceptance and Transaction processing procedures apply.

7.2 Chip-initiated ATM Authorization Requirements If a Chip Card cannot be read.Chapter 4: Acquirer Requirements & Information 4.1.E.7.7.2. may redefine a Plus Transaction involving a Card bearing the Plus Symbol for Intraregional Transactions.1.7. An ATM Acquirer (including an Acquirer that processes through a VisaNet Processor with an existing VisaNet endpoint) must both: • Be certified to participate in either of the following: . the Transaction must not be processed. 4.a Transaction Processing Requirements ATM Processing An ATM Cash Disbursement is a Visa Transaction if it is made with any of the following: • Visa Card • Visa Electron Card 4.b An ATM Cash Disbursement is a Plus Transaction if it is made with a Proprietary Card bearing the Plus Symbol.b 4.D ATM Acceptance Technology Requirements 4. Visa may.E. A Visa Region or its exclusive Plus Program sublicensee.E.2. 4.7.a ATM Acquirer Requirements A new ATM Acquirer (excluding an Acquirer that processes through a VisaNet Processor with an existing VisaNet endpoint) must process ATM Transactions using the Single Message System.7.D 4.E.Custom Payment Service/ATM • Meet all tier II requirements specified in the Visa Global ATM Member Guide 4.7.7. If the Magnetic Stripe cannot be read.1 4.E.2.7. 4.c If an ATM Acquirer does not meet the tier II standards. the ATM may complete the Transaction by reading the Magnetic Stripe.E.7.D. at its discretion.2 4.D. remove the ATM Acquirer from the tier II level.2 ATM Acquirer Requirements 4.E. 126 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.E.Single Message System .1 ATM Acceptance Technology Requirements Account Numbers A Visa/Plus ATM and a Member ATM processing system must be able to accept all valid International Organization for Standardization numbers 11-19 digits long. beginning with any numeric digit.7.7.7. Volume I—General Rules . if applicable.E 4.

An ATM Acquirer must ensure that the following information in the Authorization and Clearing messages matches the: • Account Number • Transaction Authorization Code • Acquirer BIN • Transaction amount • Account selection processing code • Merchant Category Code 4.E.7. An ATM Acquirer must ensure that all Chip-reading ATMs: • Support “Online PIN” • Must not support “Signature” or “No CVM (Cardholder Verification Method) required” 4.b 4.E.7. Volume I—General Rules 127 .7.E.E.6.4 4.6 Deferred Clearing Processing 4.7.7.E.Custom Payment Service/ATM • ATM Transaction meets the tier II requirements specified in the Visa Global ATM Member Guide 4.E.D.6.E.E.a Deferred Clearing Processing An ATM Transaction cleared through VisaNet must have been authorized through VisaNet. 4.5 ATM Authorizations An ATM Acquirer must submit Authorization Requests in the Transaction Currency.4.E.7.3.3 4.7. Inc.a Technology Requirements An ATM Acquirer must ensure that the entire unaltered contents of track 2 of the Magnetic Stripe or the Magnetic-Stripe Image from the Chip on the Card is read and transmitted.3 only if both: • Acquirer is certified to participate in either of the following: .Single Message System .a Fees An ATM Acquirer will receive the international ATM Cash Disbursement Fee specified in Section 8.E.7.3 Fees 4.b 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.E.7.7.7.6 4. This requirement does not apply to sublicensees of the Plus System.4.3.4.

7.7.13 Currency or Cheque Disbursement 4.b 1 Visa may waive this requirement.E.Chapter 4: Acquirer Requirements & Information 4.11 ATM Transaction Receipt Requirements An ATM must offer a Transaction Receipt for each ATM Cash Disbursement1 This Transaction Receipt must include the information specified in Electronic Transaction Receipt (Exhibit 7I). This requirement does not apply to licensees of the Plus System.9.a 4.7.13.9 4.E.9. Authorization Routing—Visa Cards or Visa Electron Cards An ATM Acquirer must use the Visa account range table to determine the routing of an Authorization Request.E.E.E.E.13. 128 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.12 Minimum Cash Disbursement An ATM must be able to make Cash Disbursements of at least US $X. If an ATM dispenses Cheques and charges a fee. it must both: • Use the Plus account range table to determine the routing of an Authorization Request for a Card bearing the Plus Symbol. or local currency equivalent. per Account Number. including Cheques.E.E.7.E.a ATM Expiration Date Editing An ATM Acquirer must not return or decline an ATM Transaction based on the expiration date.E.7. 4. Volume I—General Rules .E. Authorization Routing—Cards Bearing the Plus Symbol If an ATM Acquirer does not route all Transactions to Visa. 4. The ATM Acquirer must install and use the table within X business days of its receipt from Visa.7.7.E.7.E.7.7 4.9.b 4.7.7.c 4. 4.a Currency or Cheque Disbursement An ATM must dispense the local currency or display the type of currency dispensed.7. All Authorization Requests originating from an Expired Card must be sent Online to the Issuer for an Authorization Response. per day. the Member must disclose the fee to the Cardholder.7 ATM Expiration Date Editing 4. The ATM Acquirer must not distribute the account range table without the prior written consent of its Regional Office.b 4.7.13 4.7.7. Inc.E.7.10 4. • Install and use the Plus account range table within X business days of receipt from Visa 4.7.E.

non-financial transactions An ATM Acquirer must support the Balance Inquiry Service if it supports balance inquiry for any network other than its proprietary network.7. The domicile requirements must be those permitted by the Acquirer’s jurisdictional rights.10. an ATM Acquirer must: • Obtain certification from Visa • Display the balance in the currency of the ATM.5. and the Visa International By-Laws.a Transaction Surcharge An ATM Acquirer must submit an ATM Transaction for Clearing at the same value as the cash dispensed to the Cardholder. To participate. A variance to this requirement applies in the jurisdiction of Visa Europe. Region.E.8. as specified in Section 8.A. either on the screen or on a receipt • Support Balance Inquiries as separate. Section 2.E.7. A variance to this requirement applies in the jurisdiction of the U.E.14 Transaction Currency 4. or Visa TravelMoney Cards.4.15.E.15 4.1.E. 2.1. a variance to this requirement applies in the jurisdiction of the Canada Region.5 4.7. Effective 18 April 2009.7. 4.14 Transaction Currency The Transaction Currency for an ATM Cash Disbursement must be the:1. 1 This requirement does not apply to Merchant sales of Foreign Currency. A participating ATM Acquirer receives a Balance Inquiry fee for each Balance Inquiry. Effective 18 April 2009.C. including Cheques.b 4. as specified in Section 4. An ATM Acquirer may supply the Cardholder with any balance information provided by the Issuer as part of an ATM Cash Disbursement.4 The ATM Acquirer must not add a surcharge or fee to the Transaction amount.S. a variance to this requirement applies in the jurisdiction of the Canada Region. 2 3 4 5 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.7. 3 • Currency dispensed • Currency in the Authorization Request • Currency presented into Interchange 4.A Website Requirements 4.8.F Balance Inquiry Service An ATM Acquirer may participate in the Balance Inquiry Service.A ELECTRONIC COMMERCE Website Requirements An Acquirer soliciting Merchant applications must list the Merchant domicile requirements on its Website. The Issuer does not pay a fee for this service. unless local law expressly requires that an ATM Acquirer be permitted to impose a surcharge.15. Volume I—General Rules 129 .8 4.7.

1 4.8. procedures.c 4.D.8.8.8. 3-D Secure Participation Requirements An Acquirer that participates in 3-D Secure must comply with the requirements in the Verified by Visa Acquirer and Merchant Implementation Guide.8. An Acquirer must support 3-D Secure for its Electronic Commerce Merchants.C Data Protection Method Requirements An Acquirer must both: • Ensure that its Electronic Commerce Merchants offer Cardholders a Data Protection Method such as: .b 130 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.1.8.8. An Acquirer that issues Digital Certificates to its Merchants or Internet Payment Service Providers to enable them to access Visa-owned system components must only use Digital Certificates associated with Visa.2 4.e 4.B Special Requirements for Online Gambling Merchants An Acquirer must comply with the Member risk policy requirements established by Visa.D. operating guidelines.1.D.b 4.8.a 4.8. and standards specified in the Verified by Visa Acquirer and Merchant Implementation Guide.8. Unless prior approval has been obtained from Visa.2 3-D Secure Participation Requirements 4.D.1. Chip Card programs using Private Keys stored on Internet-connected servers must meet Visa risk management and security standards.3-D Secure .8.1.a Visa Secure Electronic Commerce General Participation Requirements An Acquirer that participates in Visa Secure Electronic Commerce and supports an Authentication Method for Electronic Commerce Transactions must comply with Visa-established policies.D. 4.Chapter 4: Acquirer Requirements & Information 4. but not limited to: • Address verification services • Card Verification Value 2 • Velocity checks 4.2. a Member must not use a Digital Certificate issued by or associated with Visa as an Authentication Mechanism for a non-Visa product or service.1.2.D.D.8.D 4. Volume I—General Rules .D.Secure Sockets Layer (SSL) • Include the above requirement in the Merchant Agreement 4.8. An Acquirer and its Merchant that participate in Verified by Visa must maintain or implement fraud and risk practices in addition to Verified by Visa such as.D.8.B Special Requirements for Online Gambling Merchants 4.d 4.D.

8.d An Acquirer must notify its Electronic Commerce Merchants of the availability of 3-D Secure.2.Not use the Mark to indicate payment acceptance in any application 4. as a condition of using Electronic Commerce Transaction indicator value “5” or “6” in the Clearing Record: . Volume I—General Rules 131 .2 3-D Secure Participation Requirements 4.D.For ECI value “5.D.4.Verified by Visa Acquirer and Merchant Implementation Guide .8.For ECI value “6.D.8.Comply with the Visa Product Brand Standards .2.Not use the Mark in a way that implies endorsement of any other product or service . and that the substance of these requirements is included in the Merchant Agreement • Ensure that its participating Merchants or agents that process 3-D Secure Transactions comply with the requirements specified in both the: .” both Cardholder Authentication Verification Value and Authentication Identifier if the Cardholder Authentication Verification Value was provided by the Issuer 4.” both Cardholder Authentication Verification Value and Authentication Identifier .e 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. An Acquirer must: • Ensure that its participating Electronic Commerce Merchants comply with all Visa International Operating Regulations pertaining to 3-D Secure and Verified by Visa.2.D.D.8.2 3-D Secure Participation Requirements 4.8.Use certified and operational 3-D Secure software on their Websites .Payment Card Industry Data Security Standard • Include the following in an Authorization Request.c An Acquirer that uses the Verified by Visa Mark in its 3-D Secure program must: • Comply with the Visa Product Brand Standards • Ensure that its 3-D Secure components have successfully met the requirements of the Visa 3-D Secure Vendor Compliance Testing Program • Ensure that its Merchants using the Verified by Visa Mark: .

• Are cleared by the Plus System.F.1.A.9. Inc. If data is missing or incorrect.1. as specified in Volume II—Dispute Resolution Rules. Section 1.3.a.D.A.6.b 4.9. and Table 1-7 • Retain T&E Documents for a minimum of 180 calendar days from the Endorsement Date 4.B 4.B.b 132 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.2 Interchange Data Element Requirements An Acquirer sending Interchange through BASE II must use the data elements listed in BASE II Record Requirements (Exhibit 2L) and the VisaNet manuals.B. Volume I—General Rules .9. Table 1-5.9. Inc.9.3.1 4.9 CLEARING AND SETTLEMENT SERVICES 4.A.9.9. the Acquirer must comply with Section 2. 4.B. as specified in Section 1.9.9.a Transaction Currency An Acquirer must enter all original Presentments into Interchange in the exact amount of Transaction Currency authorized by the Cardholder.1. 4.B. If it appears that the Transaction Receipt resulted from the use of a Counterfeit Card.Chapter 4: Acquirer Requirements & Information 4.1 CLEARING AND SETTLEMENT SERVICES Transaction Processing Requirements Data Quality Requirements An Acquirer must ensure that all Clearing Records contain complete and valid data.a Clearing Requirements Original Transaction Receipts with Illegible or Invalid Account Numbers An Acquirer must not clear original Transaction Receipts with illegible or invalid Account Numbers through Visa until it determines the correct Account Number.A.9.A. This requirement does not apply to Plus ATM Transactions that meet all of the following criteria: • Originate at ATMs connected to the Plus System.3.9 4.3 4.9. an Acquirer may be subject to the Data Quality Compliance Program.1 Original Transaction Receipts with Illegible or Invalid Account Numbers 4.4 Transaction Receipt Retention Periods An Acquirer must: • Retain original Transaction Receipts for the period required by local law • Maintain the ability to recreate and provide either a copy or a Substitute Transaction Receipt for a minimum of 12 months from the Endorsement Date. • Are settled in US dollars 4.A 4. SEE ALSO: • BASE I Technical Specifications • SMS POS (Visa & Visa Electron) Technical Specifications 4.A.9.3.

B.3 Processing Time Limits for ATM Transactions 4. Table 4-3: Transaction Receipt Processing Time Limits The Endorsement Date Must Be Within: 3 calendar days from the Transaction Date.9.9. For Domestic Interchange cleared outside of VisaNet.2.B.2 Transaction Receipt Processing Time Limits for Transactions 4.a Processing Time Limits for ATM Transactions The Processing Date for all ATM Transactions must not be more than X calendar days from the Transaction Date.3.1. unless the Acquirer can identify the Issuer within 12 months of the Transaction Date and clear the Transaction Receipt directly with the Issuer.B.B.9.1.1.9.B.B.B.9 • Follow the usual procedures after it determines the correct Account Number 4.d 4.9. the Acquirer may contact the Issuer for assistance in obtaining the Account Number. An Acquirer must submit a Transaction Receipt no later than X business days following the Endorsement Date.5. Transaction Receipts settled under the procedures in this section are not subject to Chargeback Reason Code 74. the Acquirer that first received the Transaction Receipt is liable.B.9.1.9.2. the Sending Member must do all of the following: • Correct an illegible or invalid Account Number before clearing the Transaction Receipt • Follow the procedures specified in Section 4.3 4.B. If the Acquirer cannot identify the Issuer.B. excluding local non-processing days. “Late Presentment”.9. as specified in Section 3. 4.B.9.f 4.9. and the same date on which the Acquirer processes the BASE II Edit Package and transmits its outgoing Interchange 15 calendar days from the Transaction Date 4.c If the Acquirer can identify the Issuer. The Endorsement Date and Transaction Date are each counted as one day.e 4.9.1. Volume I—General Rules 133 .a The Endorsement Date on Transaction Receipts entered into Interchange must comply with Table 4-3.2.9.B. The Acquirer must not clear the Transaction Receipt through VisaNet if the Acquirer has contacted the Issuer and the Issuer cannot determine the Account Number. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.2.B.g 4.4.9.b 4.c For Transaction Receipts that a Merchant Must Deposit Within: 2 business days from the Transaction Date (Visa Electron Transactions only) 3 business days from the Transaction Date 21 calendar days from the Transaction Date 30 calendar days from the Transaction Date 4.B.2 Transaction Receipt Processing Time Limits for Transactions This section applies to Visa and Visa Electron Interchange Transactions.

SEE ALSO: • Section 2.D.1 Original Credit VisaNet Response VisaNet will respond to an Originating Member on behalf of a Recipient Member that accepts a pre-Settlement message if a response is not received within the 15-second Authorization Request response time frame.4 Processing Time Limits for In-Transit Service Transactions 4.9.A Originating Member Requirements An Originating Member must: • Register each program that uses an Original Credit with its Visa Regional Office.B. including one where a Recipient Member is prohibited from accepting an Original Credit 134 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. 4.4.3.B.10.7.B. Section 3.10. the following are excluded in calculating the allowable number of days: • Transaction Date • Processing Date • Sunday 4.9.C. 4.B. Section 8.b For all ATM Transactions. For a list of participating Regions and permitted Original Credits applications. 4.5 • Original Credits Member Requirements manual • Payment Card Industry Data Standard 4. if an exception occurs.B.4 Processing Time Limits for In-Transit Service Transactions The Processing Date for an In-Transit Service Transaction must be within 5 calendar days of the Transaction Date.B. Volume I—General Rules . VisaNet will respond to an Originating Member on behalf of a Recipient Member that does not accept a pre-Settlement message by sending either: • An Approval Response.Chapter 4: Acquirer Requirements & Information 4.3.10. if no exception occurs • A Decline Response.9.B Original Credit Pre-Settlement and Clearing Message Requirements An Originating Member may choose to send a pre-Settlement message.1 Original Credit VisaNet Response 4. Section 8.3.B. Section 5. as specified in the Visa International Operating Regulations and the Original Credits Member Requirements manual.10.10 ORIGINAL CREDIT A Member in the jurisdiction of a Visa Regional Office that participates in Original Credit processing may initiate an Original Credit. see the Original Credits Member Requirements manual. • Comply with all Visa requirements.

C 4. An Original Credit Reversal is valid only for processing errors or if the consumer did not complete the Transaction.C.2.B.4. unless a Reversal is sent.10. 4.4. an Originating Member must comply with the Payment Card Industry (PCI) Data Security Standard.a Original Credit Reversal An Originating Member must process a Reversal within 24 hours of initiating a preSettlement message or a Single Message System Transaction. A Reversal of a BASE II Original Credit must be processed within 1 business day of the Central Processing Date of the Original Credit and only for the following reasons: • Incorrect Account Number • Incorrect Transaction amount • Duplicate processing • Incorrect Transaction code 4.C.4 4.2 Original Credit Pre-Settlement Decline Response 4. 4.B. it must not send the Clearing Transaction.C.b 4.10.B.10. and Required Message Content for VisaNet Authorization Requests (Exhibit 3B): • Sender’s name • Sender’s primary address 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.10. VisaNet Financial Transactions (Exhibit 3A).4.10. 4.10.10.2 4.B.C. Proper disclosure must be given to the sender regarding the collection of sender data.b For an International Original Credit money transfer the Originating Member must include in the pre-Settlement and Clearing messages.10. Volume I—General Rules 135 .10.a Original Credit Money Transfer Sender Data When sending and managing sender data for an Original Credit money transfer.10.10.2 Original Credit Money Transfer Sender Data 4.B. as specified in BASE II Record Requirements (Exhibit 2L). An Originating Member must ensure that procedures are in place that validate sender data as well as comply with applicable anti-money laundering regulations and antiterrorist financing standards.2 Original Credit Pre-Settlement Decline Response When an Originating Member receives a Decline Response to the pre-Settlement message.2.3 Original Credit Clearing An Originating Member must submit the Original Credit for Clearing within 1 business day of receiving the approval response to the Original Credit pre-Settlement message.1 Original Credit Money Transfer Original Credit Money Transfer Single Sender and Single Recipient Each Original Credit money transfer must involve only a single sender and a single recipient.B.C. 4. the following data.10.

ADDITIONAL INFORMATION: Enhanced data may include: • • • • Driver identification Fuel type Fuel quantity Fuel price-per-unit 136 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.d 4. 4.C Visa Fleet Service-Enhanced Transactions 4. The Originating Member must ensure that the sender data in both the pre-Settlement and Clearing messages is identical.C.Chapter 4: Acquirer Requirements & Information 4. as specified in the BASE II Record Requirements (Exhibit 2L) and the VisaNet manuals.C. either the sender’s account number used to fund the money transfer. including transmission of a special Prepaid Card indicator in the Transaction Record. 4.10.11.11.11 OTHER TRANSACTION PROCESSING REQUIREMENTS 4.B Visa Purchasing Card Transaction Requirements An Acquirer accepting a Visa Purchasing Card Transaction must provide an Issuer with any Cardholder reference data or other relevant Transaction information supplied by a Merchant.c For all Original Credit money transfers the Originating Member must include in the pre-Settlement and Clearing messages. or a transaction reference number that uniquely identifies the sender if the sender’s account number is not available.11 OTHER TRANSACTION PROCESSING REQUIREMENTS 4.2.2.C Visa Fleet Service-Enhanced Transactions An Acquirer that contracts with a Merchant to accept a Fleet Service-enhanced Visa Commercial Card must provide an Issuer with the enhanced data if provided by its Merchants in the Authorization and Clearing Record. Volume I—General Rules .11. 4.A Visa Prepaid Card Requirements All Transactions representing the purchase of a Prepaid Card shall be processed as retail purchases.11.10.

A.13 RISK MANAGEMENT An Acquirer must comply with the risk management requirements specified in this section and Chapter 2. "Risk Management.1 A participating Acquirer must: • Add Visa Prepaid Load Service provisions to its Merchant Agreement • Ensure participating Merchants comply with requirements.1.1 ATM Transaction Exceptions 4." 4.11.d 1 An exemption to the Visa Prepaid Load Service applies in Visa U.13. Volume I—General Rules 137 . the Acquirer must process a Reversal.A. The Reversal amount must be the original Transaction amount.4.13.A.1.1 4. For a misdispense. as specified in the Visa International Operating Regulations and the Visa International Prepaid Card Products Program Guidelines • Have an Endorsement Date within 2 calendar days from the Visa Prepaid Load Service Transaction Date • Only process Reversals to correct point-of-sale errors on the same day as the original Transaction • Not adjust Visa Prepaid Load Service Transactions. an ATM Acquirer must process an ATM confirmation message for the actual amount dispensed. 4.A.A.D Visa Prepaid Load Service Members that participate in the optional Visa Prepaid Load Service must comply with requirements in the Visa International Operating Regulations and the Visa International Prepaid Card Products Program Guidelines.13.1.13.13.A 4. Neither an ATM nor its host system may timeout a Transaction in less than 45 seconds.A. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.D Visa Prepaid Load Service 4.13. except for Reversals to correct errors 4.b Fraud Management and Reporting ATM Transaction Exceptions For a cancelled ATM Transaction.S.c 4.11.

d 4.13.13.13.13.A.A.A. when no Representment or Arbitration right is available SEE ALSO: Fraud Reporting System User’s Manual 4.3 and Section 8.13.2. for a minimum of 2 years following Merchant Agreement termination.13.D Lost or Stolen Card Reports 4. the Acquirer must render the Card unusable and return it to the Issuer.e 4. If a Card is retained at the specific request of the Issuer.2. it may retain a Card only upon the specific request of the Issuer.2. 138 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.B.13. If the Card bears a Chip. However.b 4.Chapter 4: Acquirer Requirements & Information 4.13.1. 4.E.A. If it does have this ability.B Merchant Fraud Performance Program An Acquirer must comply with the Merchant Fraud Performance Program requirements specified in the Merchant Fraud Performance Program Guide.A.2 4. Volume I—General Rules . If a hardware or software failure causes mistaken or accidental Card retention.2 ATM Card Retention 4.13.3 Fraud Reporting An Acquirer must report both: • Counterfeit activity through VisaNet using the appropriate fraud advice transaction code in the same manner as specified for Issuers in Section 3.C Merchant Records An Acquirer must keep a complete.13.13.1. If a Card is retained. as specified in Section 2.a ATM Card Retention An ATM is not required to have the ability to retain Cards.A.13.C.13.2. the Acquirer must log it under dual custody immediately after removal from the terminal. the Chip must not be damaged.c 4.D Lost or Stolen Card Reports An Acquirer must accept lost or stolen Card reports and provide the Issuer with the information required on the Lost or Stolen Card Report (Exhibit 1A).A.A. An Issuer is not required to pay a reward to the Acquirer. including any information connected to an investigation. An ATM Acquirer participating only in the Plus Program may collect the handling fee only if the recovered card is a Visa Card or Visa Electron Card. as specified in Section 4.4. the Acquirer may collect a handling fee.A • A counterfeit Transaction within 60 calendar days of a Chargeback. well-documented file containing Merchant records. the ATM Acquirer must follow the Card retention rules specified above 4.2.13. the ATM Acquirer must return the Card to the Cardholder using the following procedures: • The Acquirer reviews positive Cardholder identification and compares the Cardholder’s signature to that on the Card signature panel • If the Cardholder does not request return of the Card. 4.

13.5.4.13.E.1 4.E. as specified in Section 5.13.E.3 and Section 8.B.13.F. as specified in Table 4-5.3 4. Rewards Paid by Acquirer An Acquirer must ensure that the minimum reward is paid to the Merchant that made the recovery. as specified in Section 4. it may collect the reward amount from the Issuer.13. as specified in Table 4-5.3.E.2.13. and identify any Merchant that both: • Receives more than 100 Chargebacks per month • Exceeds a Chargeback-to-Transaction volume ratio of 3% 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.13.b 4.13.2.c 4.1.F. An Acquirer must ensure that its Merchants understand and comply with the requirements for recovery of a Visa Card or Visa Electron Card. 4.E.a 4.E.3.E.E 4.13.F Merchant Activity Monitoring Standards An Acquirer must monitor its Merchant’s activity as specified in this section.b 4.a 4. The Acquirer need not pay a reward for Visa Cards or Visa Electron Cards that are: • Expired • Recovered at an ATM or Cardholder-Activated Terminal • Inadvertently left at a Merchant Outlet 4. 4. Table 4-5: Rewards for Recovered Cards Paid To Merchant Teller/Disbursing Member Amount US $25 – $150 US $0 – $150 4. whether or not the Merchant is entitled to a reward.a Handling Fee An Acquirer may collect a handling fee.2.E. An ATM Acquirer participating only in the Plus Program may collect the handling fee only if the recovered card is a Visa Card or Visa Electron Card.E.4.13.13.1 Activity Monitoring An Acquirer must monitor the Chargeback-to-Transaction volume ratio of its Merchants.c If an Acquirer pays rewards to its tellers for the recovery of Visa Cards or Visa Electron Cards.2 4.1 Activity Monitoring 4.E.13.E.13.E Recovered Visa Cards and Visa Electron Cards 4.13. Volume I—General Rules 139 .13.1.b Recovered Visa Cards and Visa Electron Cards Card Recovery and Notification An Acquirer must return recovered Visa Cards and Visa Electron Cards to the Issuer.13.3.13.E. A handling fee must not be collected if the recovered card is a Proprietary Card bearing the Plus Symbol.

Number of Chargebacks • Collect the data over a period of at least 1 month.13.Gross sales volume .F.Number of Transaction Receipts .3 Exception Reports The Acquirer must generate exception reports if either: • Current weekly gross sales volume equals or exceeds US $5.F.Average Transaction amount . or local currency equivalent.F.Chapter 4: Acquirer Requirements & Information 4.13.13.13. Volume I—General Rules .Number of weekly Chargebacks • Average elapsed time between the Transaction Date and the Endorsement Date or Settlement Date for a Transaction (counting each as one day respectively) exceeds 15 calendar days 140 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. using the previous month’s activity • Compare current related data to the normal weekly activity parameters 4.2 Normal Weekly Activity Reporting The Acquirer must do all of the following: • Retain at least the following weekly data: .2 Normal Weekly Activity Reporting 4.F.Average elapsed time between the Transaction Date of the Transaction Receipt and the Endorsement Date or Settlement Date (counting each as one day) .Gross amount of weekly Deposits .000. and any of the following exceeds 150% of the normal weekly activity: . beginning 30 calendar days after the Merchant Outlet’s initial Deposit • Use the data to determine the Merchant Outlet’s normal weekly activity of the categories specified above • Begin with the Merchant Outlet Deposit activity processed on the 31st calendar day from the first Deposit • Adjust the Merchant Outlet’s normal weekly activity on a monthly basis.Average Transaction amount .3 Exception Reports 4.Number of weekly Transaction Receipt Deposits .

13.13. if applicable 4.F. and release all information relative to the Merchant upon request • Take appropriate legal action to minimize losses if the investigation reveals illegal or fraudulent activity • Cooperate with Issuers and law enforcement agencies • Attempt to make the Merchant responsible for the Transaction • Hold funds. Volume I—General Rules 141 .5.F.13.D.5 4. The Acquirer must ensure Merchant compliance with the Visa International Operating Regulations and confirm the existence of risk control procedures.F. if applicable 4.4.b The Acquirer must investigate any Merchant Outlet appearing on an exception report within 7 calendar days of generating the report.F. the Acquirer must provide both of the following to demonstrate compliance: • Copies of actual reports or records used to monitor the Merchant’s activity • Any other data requested by Visa 4.13.6.13 is subject to the fines and penalties specified in Section 1.13.13.a Investigation of Merchant An Acquirer must immediately investigate a Merchant that exceeds the parameters specified in Section 4.4 Investigation of Merchant 4.F.6 Fines and Penalties 4. the Acquirer must: • Cooperate fully with Visa in any investigation. When the investigation reveals Merchant involvement in illegal activity.5.F.4.13.a Acquirer Compliance Visa will determine whether the Acquirer has met the Merchant activity monitoring standards specified in Section 4. if possible • Initiate criminal and civil proceedings against the Merchant.F.F.b 4.4 4. At the request of Visa. by conducting: • A physical inspection of the Merchant location • An audit of the Merchant Website.13.F.13.13.13. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.4.F.6 Fines and Penalties An Acquirer that fails to comply with the Merchant Activity Monitoring Standards in Section 4.F.

G.Average Transaction amount .Number of daily Transaction Receipt Deposits .Number of Chargebacks • Collect the data over a period of at least one month.Gross amount of daily Deposits .G High-Risk Telemarketing Merchant Monitoring Standards 4. if either: • Current weekly gross sales volume equals or exceeds US $5.Average Transaction amount .Chapter 4: Acquirer Requirements & Information 4.000 or local currency equivalent.2 Exception Reports 4.13.G.Gross sales volume . beginning after each Merchant’s initial Deposit • Use the data to determine the Merchant’s normal daily activity of the categories specified in this section • Begin the daily monitoring of the Merchant’s activity processed on the 31st calendar day from the first Deposit • Compare current related data to the normal daily activity parameters at least daily • Review the Merchant’s normal daily activity at least weekly. and any of the following exceeds 150% of the normal daily activity: .1 Normal Daily Activity Reporting The Acquirer must do all of the following: • Retain at least the following daily data: .Average elapsed time between the Transaction Date of the Transaction Receipt and the Settlement Date (counting each as one day) .13. as specified in this section.2 Exception Reports The Acquirer must generate exception reports on a daily basis and report any unusual activity to Visa within 2 business days.Number of daily Chargebacks • Average elapsed time between the Transaction Date and the Endorsement Date or Endorsement Date or Settlement Date for a Transaction (counting each as one day respectively) exceeds 15 calendar days 142 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. using the previous week’s activity • Adjust the Merchant’s normal daily activity at least monthly.Number of Transaction Receipts . using the previous month’s activity 4.13.G High-Risk Telemarketing Merchant Monitoring Standards An Acquirer must monitor its High-Risk Telemarketing Merchants.13. 4.G. Volume I—General Rules .13.

13. When the investigation reveals Merchant involvement in illegal or fraudulent activity.13. At the request of Visa.I.13.3 Investigation of Merchant The Acquirer must investigate any Merchant appearing on an exception report within one business day of generating the report. as specified in Required Message Content for VisaNet Authorization Requests (Exhibit 3B) 4.1 4. Merchants. and release all information relative to the Merchant upon request • Take appropriate legal action to minimize losses • Cooperate with Issuers and law enforcement agencies • Attempt to make the Merchant responsible for the Transaction • Hold funds.13.4 4. is deemed to be processing gambling winnings as Credit Transaction Receipts.4.C • POS Condition Code 59.13.G.1.a Online Gambling Credit Compliance Program Criteria An Online Gambling Merchant is placed in the Online Gambling Credit Compliance Program if it processes more than 25 Transaction Receipts and more than 25 Credit Transaction Receipts monthly. 4. Volume I—General Rules 143 . the Acquirer must provide both of the following to demonstrate compliance: • Copies of actual reports or records used to monitor the Merchant’s Deposits • Any other data requested by Visa 4.a Acquirer Compliance Visa will determine whether the Acquirer has met the High-Risk Telemarketing Merchant monitoring standards specified in Section 4. An Acquirer is subject to the penalties specified in Table 1-5 if an Authorization Request for an Online Gambling Transaction contains incorrect data or fails to include both: • Merchant Category Code 7995. if applicable 4. Online Gambling Merchants.G.G.b 4.13.13.4.13. if possible • Initiate criminal and civil proceedings against the Merchant. and Sponsored Merchants. the Acquirer must: • Cooperate fully with Visa in any investigation.13.3 Investigation of Merchant 4.13.I. An Acquirer of a non-compliant Online Gambling Merchant in the Online Gambling Credit Compliance Program is subject to the penalties specified in Table 1-6.4.1 Criteria 4.I 4.H Online Gambling Transaction Audit Program Visa audits Authorization Requests for Members. IPSPs.4. as specified in Section 5.b 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.G.G.G.13.I. An Online Gambling Merchant that meets or exceeds a 5% ratio of Credit Transaction Receipts to Transaction Receipts in any month.13.I.1.

Volume I—General Rules .2 Threshold Modification 4.13. If the risk control measures specified in Section 4.13.13.J. 4.2 Risk Management Review An Acquirer causing undue economic hardship to the Visa system is subject to a risk management review.J.13. Visa will allow an Acquirer at least 3 months from the date of Notification to correct the deficiencies identified during the risk management review.a Acquirer Compliance Mandatory risk control measures specified in Section 4.1.J.A. where available • Implementation of an Authentication Method • Required use of commercially available Transaction screening tools 4.4 4. An Electronic Commerce Merchant is considered high-risk if it is either identified by: • The Global Merchant Chargeback Monitoring Program or regional equivalent and has not demonstrated a reduction in the number of disputes generated by its online business • Other Visa risk management programs 4.000. the Acquirer will be subject to a monthly fine of US $25.b 144 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.Installation of firewalls .13.J.Encryption of Account Number information • Required use of the Address Verification Service.1 • Mandatory risk control measures are implemented 4.13.2 Threshold Modification Visa may modify the Online Gambling Credit Compliance Program performance thresholds as it deems appropriate.J 4.3 must be implemented within 6 months of Notification. Mandatory risk control measures may include. 4. An Acquirer is deemed to cause an undue economic hardship if it has 3 or more Merchants in the Global Merchant Chargeback Monitoring Program for 5 months during a consecutive 6-month period.1 High-Risk Electronic Commerce Merchant Monitoring Standards High-Risk Designation Visa may impose security or authentication requirements on a Merchant considered to be a High-Risk Electronic Commerce Merchant.4.13.13.3 are not implemented.13.13.J.3 Implementation Period Prior to the imposition of mandatory risk control measures.J. or until either of the following occurs: • Merchant no longer exceeds the parameters specified in Section 4.I.J.2.J.J.4. as specified in Section 4.13.J.4 Acquirer Compliance 4.I. as specified in Section 2. but are not limited to: • Logical or physical security controls such as: .13.13.13.J.Chapter 4: Acquirer Requirements & Information 4.

c 4. Internet Payment Service Provider. The Acquirer must prove in the appeal that the prohibition or imposed conditions are impractical or unwarranted. If the Merchant fails to correct a problem as specified.L 4.J.c 4.13.13.1.L.13. If an Acquirer believes that an imposed condition or a specific Merchant prohibition is unreasonable.Accept Visa Cards for the purchase or trade of child pornography . or Sponsored Merchant does not do any of the following: . Visa may.1 Investigation of Merchant 4. from participating in the Visa or Visa Electron Program.d 4.13.L.13. or its principals.13.1 4. 4.13.L.J. it may appeal to the Visa International Board.13.L. The decision of the International Board is final. Internet Payment Service Provider.J.13.L. Visa management may revise the penalties and criteria used to identify a High-Risk Electronic Commerce Merchant.1.1.Display a Visa-Owned Mark on a Website that is used for the purchase or trade of child pornography • Within 7 days of Notification from Visa.K Electronic Commerce Merchant Monitoring Program An Acquirer must both: • Ensure that a Merchant.L.b 4.L.L.a Visa Rights and Responsibilities Visa may conduct a risk management review of Acquirer practices to determine compliance with Visa electronic commerce requirements.5. Volume I—General Rules 145 .5 4. either impose conditions upon the Merchant or permanently prohibit the Merchant.5. 4. Visa may perform an additional risk management review to determine Acquirer compliance after 6 months.4.13.a Merchant Compliance Investigation of Merchant Visa may contact a Merchant Outlet directly and conduct an onsite investigation of the Merchant Outlet at any time.13.13. terminate a Merchant.2.13.13. or Sponsored Merchant identified as engaging in the purchase or trade of child pornography 4.J.b 4. The Acquirer is responsible for the cost of this review.13.J.e 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.5 Visa Rights and Responsibilities 4. for reasons such as those listed in Section 4.1.5.1.

a 4. IPSP.2 Revocation of Privileges 4.L.13.3.b 4. If the Acquirer has not terminated the Merchant Agreement by the date specified. in an amount to be determined by the International Board. it will collect them through the VisaNet miscellaneous fee collection process after notifying the Acquirer.3.13.L.2.L.13.2.13.13. an Acquirer must terminate the Merchant Agreement no later than the date specified by Visa.L.4 4.L. Visa may assess the Acquirer a fine.L. or any other entity.4 Fees and Costs 4. or to prevent further harm to Members and Cardholders. 4.13.13.13.L.L.b or Section 4.13.3. Fees and Costs The Acquirer is also responsible for all costs incurred by Visa due to the Acquirer’s failure to terminate a Merchant as specified in Section 4.2 4.Chapter 4: Acquirer Requirements & Information 4. such as: • Fraudulent activity • Presenting Transaction Receipts that do not result from an act between the Cardholder and the Merchant (laundering) • Activity that causes the Acquirer to repeatedly violate the Visa International Operating Regulations • Activity that has resulted in a Regional Office prohibiting the Merchant from participating in the Visa or Visa Electron Program • Any other activity that may result in undue economic hardship or damage to the goodwill of the Visa system 4.L.b Visa may disqualify a Merchant that has been placed in the Global Merchant Chargeback Monitoring Program from participation in the Visa Program if the Merchant meets or exceeds the specified Chargeback ratio threshold of 2.a Acquirer Responsibilities for Termination After verifying that Visa has prohibited a Merchant from participating in the Visa or Visa Electron Program.L.a Revocation of Privileges Visa may permanently prohibit a Merchant.13.13.L.3 4.13. or one of its principals.a. If Visa assesses any of the fines specified in Section 4. Volume I—General Rules .000 or more Chargebacks in a single month • Merchant is assessed US $1 million or more in Global Merchant Chargeback Monitoring Program fees 4.L.0% without an effective Chargeback reduction plan.L.13.L.4.13.b 146 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.4. This includes attorney’s fees and costs of any legal action undertaken by Visa to protect the goodwill of the Visa system. and 2 of the following levels of Chargeback activity are reached: • Merchant’s Chargeback ratio is 2 or more times the specified Chargeback ratio in a single month • Merchant is assessed fees for 3. from participating in the Visa or Visa Electron Program for any reasons it deems appropriate.4.

1 4.M.13.M Card Recovery Bulletin 4. These requirements include.M.13.1.4.c 4.a Card Recovery Bulletin Acquirer Responsibility A Member that participates in the Card Recovery Bulletin Service must comply with the Card Recovery Bulletin User’s Guide. Requests The following rules apply to requests for distribution of the Card Recovery Bulletin: • An Acquirer must submit Merchant names and addresses to Visa at least 30 calendar days before the intended receipt of the Card Recovery Bulletin • The request must comply with the Card Recovery Bulletin User’s Guide and the VisaNet manuals • The request is valid only if Visa distributes a printed bulletin in the country where the Merchant Outlet is located • Distribution fees for each Card Recovery Bulletin sent to Merchants are specified in the appropriate Regional Operating Regulations 4.M 4. An Acquirer that does not distribute Card Recovery Bulletin listings to its Merchants may be subject to Chargebacks.13.13.M.M.M.2 Requests 4.2 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.1. but are not limited to: • Instructing Merchants on the correct use of the Card Recovery Bulletin • Handling Merchant calls when a Cardholder presents a Listed Card • Handling a compromised Deposit-Only Account Number • Advising an Issuer when a Listed Card is picked up • Ensuring that the appropriate reward is paid to a Merchant for recovering a Listed Card 4.13. Chargeback rights begin on the effective date of the Card Recovery Bulletin in which the Account Number is listed. Volume I—General Rules 147 .M.13.13.1.b The Acquirer may be subject to a Chargeback for below-Floor Limit Transactions if the Account Number appears on the Card Recovery Bulletin.13. as specified in Volume II—Dispute Resolution Rules.

148 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.THIS PAGE INTENTIONALLY LEFT BLANK. Volume I—General Rules .

.1.1.b) • Customer service contact.1.A.A.1.1.B.b 5.A.a 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.2.1 Payment Acceptance ACCEPTANCE REQUIREMENTS 5.1. Volume I—General Rules 149 .1.1.A. a private club.c 5.2. A Merchant may display the appropriate Verified by Visa Mark to indicate its participation in the Visa Authenticated Payment Program.1 5.A.1..A.a General Requirements A Merchant must display the appropriate Visa-Owned Marks to indicate which Cards it accepts for payment. Canadian dollars) • Export restrictions (if known) • Delivery policy • Disclosure of the Merchant Outlet country at the time of presenting payment options to the Cardholder • Consumer data privacy policy • Security capabilities and policy for transmission of payment card details 5. or if prohibited by trade association rules).A Display of Marks SEE ALSO: Section 4.A. must not display the Visa Brand Mark with the Electron Identifier. A Point-of-Transaction Terminal that does not have Online capability.d A Merchant is not required to display the Visa-Owned Marks if it does not deal with the general public (e.5 5. A 3-D Secure-capable Electronic Commerce Merchant that displays the Verified by Visa Mark must not use the Mark: • In a way that implies endorsement of any other product or service • To indicate payment acceptance in any application 5.1.A. regardless of whether the terminal is Chip-enabled.g.1.1.2 5.g.e 5.1 5.1. US dollars.A.1.1. Merchant Websites A Merchant Website must contain all of the following information: • Visa Brand Mark in full color to indicate Visa Card acceptance • Complete description of the goods or services offered • Return/refund policy (see also Section 5.1. including electronic mail address or telephone number • Address of the Merchant’s Permanent Establishment • Transaction Currency (e.

” or other acknowledgement button accepting the policy. as specified in Table 4-1.B.b 5.g.2.A. services.1. Purchase terms and conditions must be displayed to the Cardholder during the order process either: • On the same screen used as the checkout screen indicating the total Transaction amount • Within the sequence of Web pages accessed by the Cardholder prior to the final checkout 5.1 5.A.1. Region.1. it complies with this requirement if it accepts Cards from its members.1.3.2. a private club).2 1 A variance to this requirement applies in the jurisdiction of the U.C.d 5. IPSP.B.B.A.A. 150 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.2.B 5.b.1.A.1.B.3 5.1. Violation of this requirement will result in the termination of the Merchant. 5. A Merchant.A.b An Acquirer must ensure that its Electronic Commerce Merchants include any return/ refund policy on the Merchant’s Website and that a “click to accept. A Merchant must not: • Indicate or imply that Visa endorses any Merchant goods or services • Refer to Visa in stating eligibility for its products.1.b 5.1.1.Chapter 5: Payment Acceptance 5.3 Promotional Material 5. the Acquirer must approve them in advance. is used by the Cardholder. Uniform Services A Merchant must process Transactions with its Acquirer’s Cardholders and other Member’s Cardholders in exactly the same manner. or without written permission from Visa 5.1 If a Merchant does not deal with the public (e.1.1. as specified in Section 4. or Sponsored Merchant.1.1.A. or membership • Use the Visa-Owned Marks for any purpose other than those permitted in the Visa International Operating Regulations. Internet Payment Service Provider (IPSP). or Sponsored Merchant that displays a Visa-Owned Mark on its Website must not accept Cards for the purchase or trade of child pornography.c The Visa Brand Name must only be used to indicate acceptance of Visa-Owned Payment Products when a visual representation of the Visa Brand Mark is not possible at the Merchant Website..a Honoring Cards Card Types A Merchant must accept all Cards properly presented for payment.2 Uniform Services 5.5.a Promotional Material If a Merchant uses promotional materials and advertisements that include the use of Visa-Owned Marks.1.B. 5.S.A.3.1. Volume I—General Rules .

or in the form of travelers cheques or Foreign Currency.1.Transaction results from conversion of a Merchant’s existing card program to the Visa or Visa Electron Program .a Cardholder and Card Verification Identification Verification A Merchant must validate the Cardholder’s identity and verify the Card in a Face-toFace Environment.1.A.1.D.1. Under no circumstances may the Transaction represent collection of a dishonored check.Merchant is a government agency and the Transaction represents a loan payment. • Accept Cardholder payments for previous Card charges • Request or use an Account Number for any purpose other than as payment for goods and services • Prohibit the disbursement of funds in the form of cash for Visa Cardholders at Hotels or Cruise Lines.5.C Prohibitions 5.D 5. In this case.1 Any surcharge amount. the Transaction amount must not equal the loan balance unless it is the final payment. a variance to this requirement applies in the jurisdiction of the U. if allowed. payments to a collection agency or in an attempt to recover funds for a dishonored check). as specified in Table 5-1.4.g.1 5. At the option of a Visa Region. as specified in Section 5. the Transaction amount is limited to the value of the Cheques or Foreign Currency plus any commission charged by the Merchant. a variance to this requirement applies in the jurisdiction of the U. provided the debt is not considered uncollectable (e.1.S.D.1 Identification Verification 5.C Prohibitions A Merchant must not: • Add any surcharges to Transactions.D.1.V. Effective 4 October 2008. Region for the Visa Tax Payment Program. 2 3 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.A. unless either of the following is true:3 .1. Region for the Visa Tax Payment Program.2 • Accept a Card to collect or refinance an existing debt.. In this case. a Merchant may accept a Visa Card or Visa Electron Card as payment for an existing debt. must be included in the Transaction amount and not collected separately. unless local law expressly requires that a Merchant be permitted to impose a surcharge. 1 Effective 4 October 2008. Volume I—General Rules 151 . 5.S.

Applies only to a Transaction where a Card with a signature panel was presented for payment 7. including any serial number • Notation that the Cardholder’s identity was verified by the photograph on the Card (e. 5.S. identification presented.. if applicable Card Verification Check one or more Card security features.4. Does not apply to anonymous Prepaid Card Transactions.Chapter 5: Payment Acceptance Table 5-1: Identification Verification Table 5-1: Identification Verification Table 5-1: Identification Verification Description Cardholder Verification Retail Trans. Except for a Vehicle-Specific Fleet Card 6. If a Card does not bear a photograph intended for identification 3. A variance to this requirement applies in the jurisdiction of the U.g. as specified in the Visa International Operating Regulations or the Merchant Agreement. Region for the AAA Travelers Cheque Program. including either: • Description of identification. This signature may be different from the name embossed or printed on the Card. Signature verification is not required for a Transaction in which a PIN is used 152 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. “photo card presented”) Verify that the signature on the Card matches the signature on the Transaction Receipt and. and Transactions conducted in New Channels.1 Review positive identification to validate the Cardholder’s identity Verify that the Cardholder resembles the person described or depicted in any photograph intended for identification on the Card Indicate the positive identification on the Transaction Receipt. 5. 2.A. 6. if applicable. Manual Cash Disb. a Merchant must: • Check one or more Card security features prior to completing the Transaction • Compare the first 4 digits of the Account Number (if present) to the 4 digits printed below the Account Number • Record the printed 4 digits on the front of the Transaction Receipt U U U U3 U U3 U2 U3 U U2 U3 U3 U U U U U U U U U U 1. 7 Process the PIN. if applicable Check one or more Card security features prior to completing the Transaction For a Visa Card or Visa Electron Card. Volume I—General Rules . QuasiCash Disb. Applies only in a Card-Present Environment. Visa Commercial Card Transactions. If a Card does bear a photograph intended for identification 4.

The PIN must be processed as specified in the: • PIN Security manual • EMV Integrated Circuit Card Specifications for Payment Systems • Visa Integrated Circuit Card Specifications 5.D.1.1.1.2 Transactions Above Floor Limit 5. If the Account Number appears on the bulletin.1.2 5. A Merchant must not split a sale to avoid obtaining Authorization.E.I.P. the Merchant must contact its Acquirer for instructions.D.1 Transactions Below Floor Limit A Merchant must check the appropriate Card Recovery Bulletin for each Transaction below the Floor Limit. If the Acquirer instructs the Merchant to recover the Card.5. 5.b A Merchant that uses a Point-of-Transaction Terminal with Electronic Capability may accept a Cardholder’s PIN rather than a signature.P. System Single Message System (Visa & Visa Electron) Technical Specifications—Volume I • V.5. unless Visa grants a variance in writing. System Single Message System (Visa & Visa Electron) Technical Specifications—Volume II 5.1.E Authorizations SEE ALSO: For data requirements for Authorizations.2 Uncertain Identification 5. 5.1. System—BASE I Technical Specifications • V. a Merchant must request Authorization prior to completing a Transaction if the amount exceeds the Floor Limit.I.E.1.D.1.1. see: • V. Volume I—General Rules 153 . the Merchant should attempt to recover the Card.E. Uncertain Identification If identification or the Card’s validity is uncertain.E. the Merchant must comply with Section 5. as specified in Section 5.5.D.1. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.2.D.1.c The Merchant must not ask the Cardholder to reveal his PIN.3 Missing Imprint or Expired Card The Merchant must verify the Cardholder’s identity if either a: • Card cannot be imprinted on a Transaction Receipt • Cardholder presents an Expired Card 5.2 5.1.a Transactions Above Floor Limit Effective through 3 October 2008.I.P.

final Aggregated Transaction amount. excluding special conditions such as Hotel.2.E.a 5.1.b For an Aggregated Transaction an Electronic Commerce Merchant must obtain Authorization for the full. and Electronic Commerce Transactions. based on the Merchant’s good faith estimate of the final Transaction amount taking into account among other factors typical spending patterns at the Merchant location 5. regardless of the Transaction amount.1.3. if any of the following is true: • Cardholder presents an Expired Card • Cardholder neglects to bring his Card • Card signature panel is blank • Merchant is suspicious of a proposed Transaction • Cardholder presents a Visa Electron Card at a Visa Electron Merchant6 • Transaction is an Electronic Commerce Transaction • Transaction is an In-Transit Service Transaction • Transaction is a Recurring Transaction • Transaction is a V PAY Transaction2 • Chip or Chip-Reading Device is inoperative at a Chip-enabled Merchant 5. 5. A Magnetic-Stripe Terminal must not display or print more information than is embossed or printed on the front or back of the Card.3 5.1. Car Rental Company.c 5.2. Offline Authorization is allowed for Chip-initiated Transactions provided that the Transaction amount does not exceed the Merchant’s Floor Limit.b Effective 4 October 2008.3. as specified in the Visa International Operating Regulations.2.E.3 Other Required Authorizations 5.E. Cruise Line. The Merchant must obtain Authorization on the Transaction Date.1.c 1 Provisions related to Real-time Clearing are not applicable to transactions involving Issuers or Acquirers in the jurisdiction of Visa Europe.E. a Merchant must: • Request Authorization prior to completing a Transaction if the amount exceeds the Floor Limit.e 5. send a pre-authorization request through the Single Message System for an estimated amount (not to exceed US $500).d An Authorization Code must appear on the Transaction Receipt. Volume I—General Rules .E. A Merchant must request Issuer Authorization for a Mail/Phone Order Transaction. This prohibition does not apply to displaying or printing the full Account Number on a Visa Electron Card with a partial Account Number.E. Other Required Authorizations A Merchant must request Authorization. 2 154 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Mail/ Phone Order.Chapter 5: Payment Acceptance 5.1. Delayed Delivery.1.E.E.2.3.1.3 Other Required Authorizations 5. unless Visa grants a variance in writing • Not split a sale to avoid obtaining Authorization • For a Real-Time Clearing Transaction1.1.1.E.1.E.

1 dollar) on the Cardholder’s check-in or rental pick-up date • If the estimated Transaction exceeds the Floor Limit. as specified in Section 5.1.1. as specified in Section 5.E.3.E.E.e 5. a Merchant that fails to authorize a Visa Card with an Online Authorization Service Code for a Magnetic-Stripe read Transaction is subject to a Chargeback for Service Code violation.5.1.4.d Effective 5 April 2008.1. obtain an Authorization and include the date.3.4 Hotel and Car Rental Transactions 5. check the appropriate Card Recovery Bulletin or obtain an Authorization for 1 currency unit (for example.b A Car Rental Company may estimate Transaction amounts for Authorization based on the following: • Cardholder’s intended car rental period • Rental rate • Applicable tax • Mileage rates • Other allowed charges.B 5. and Authorization Code on the Transaction Receipt 5.E. 5.a 5. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Volume I—General Rules 155 .E. The Merchant must obtain a final or an additional Authorization and include the date.c After completing the estimates.4.1. and Authorization Code on the Transaction Receipt if the actual Transaction amount exceeds either: • The Floor Limit • 15% more than the sum of the authorized amounts 5.E. Hotel and Car Rental Transactions A Hotel may estimate Transaction amounts for Authorization based on the following: • Cardholder’s intended length of stay at check-in time • Room rate • Applicable tax • Service charge rates • Other allowed charges.5 Airline Transactions 5.d The Merchant may obtain and must record Authorizations for additional amounts above any amount already authorized after the check-in or rental pick-up date and prior to the check-out or rental return date.1.1.B The estimated Transaction amount must not include charges that cover potential vehicle damages or the insurance deductible amount. amount.E. amount. the Merchant must either: • If the estimated Transaction amount is equal to or below the Floor Limit.4.5 Airline Transactions When a Cardholder purchases multiple Airline tickets on the same Account Number and their cumulative purchase price exceeds the Floor Limit.4. the Airline may obtain Authorization for each ticket individually.1.4.4 5.E.E.1.E.3.1.

1.b High-Risk Telemarketing Transactions The Floor Limit for a High-Risk Telemarketing Merchant is zero. The Transaction Date is the date the merchandise is shipped.7.E.E.1.E. Volume I—General Rules .1.1.E.E. 5.E.8. and Authorization Code must be included on the Transaction Receipt if the actual Transaction amount exceeds either: • The Floor Limit • 15% more than the sum of the authorized amounts 5. A High-Risk Telemarketing Merchant must submit the appropriate Merchant Category Code as follows: • With each Authorization Request • Through BASE II 5.1. the Cruise Line may obtain Authorization for each ticket individually. An Acquirer must assign the appropriate Merchant Category Code to each High-Risk Telemarketing Merchant. This Authorization is valid if the Transaction amount is within 15% of the authorized amount.a A Mail/Phone Order Merchant and an Electronic Commerce Merchant (for a NonSecure and Non-Authenticated Security Transaction) must attempt to obtain the Visa Card expiration date and forward it as part of the Authorization Request.1.1. amount.6 Cruise Line Transactions When a Cardholder purchases multiple Cruise Line tickets on the same Account Number and the total purchase price exceeds the Floor Limit.a A Cruise Line may estimate Transaction amounts for Authorization as follows: • The initial Authorization Request must be based on the Cardholder’s signed statement of intent to purchase goods or services aboard ship for a Cardholderspecified amount • Additional Authorizations may be obtained at any time on or between the Cardholder’s embarkation date and disembarkation date.c 5.1.Chapter 5: Payment Acceptance 5.b 156 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.a 5.1.7 5.E.7.1. a Mail/Phone Order or an Electronic Commerce Merchant may obtain Authorization on any day up to 7 calendar days prior to the Transaction Date.b A final or an additional Authorization must be obtained and the date.1.8 Mail/Phone Order and Electronic Commerce Transactions 5. provided that the additional amount represents shipping costs. 5. and must be disclosed to the Cardholder 5.1.6.E.E. 5.8 Mail/Phone Order and Electronic Commerce Transactions ADDITIONAL INFORMATION: All Chargeback rights for Electronic Commerce Transactions apply to Visa Electron Transactions.8.6.E.7.E.6 Cruise Line Transactions 5. For goods to be shipped.E.

.1.E.1. an Acquirer must: • Ensure its Recurring Services Merchant obtains an Authorization for all Recurring Transactions • Transmit the Recurring Transaction indicator in both the: .E.1.E.8.8.1. as specified in the VisaNet manuals and the Visa International Prepaid Card Products Program Guidelines • Immediately submit an Authorization reversal if the Cardholder elects not to complete the purchase • Submit a Clearing Transaction for no more than the amount approved in the Partial Authorization Response 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. rentals.1.11 Partial Authorizations 5.5. or other uses not including full service lodging (i.b 5. as specified in the following exhibits: • BASE II Record Requirements (Exhibit 2L) • Required Message Content for VisaNet Financial Transactions (Exhibit 3A) • Required Message Content for VisaNet Authorization Requests (Exhibit 3B) 5.d 5. The Acquirer must submit the assigned Merchant Category Code for a Timeshare Merchant either: • With each Authorization Request • Through BASE II 5.9 Recurring Transactions 5.11 Partial Authorizations A Merchant that participates in the Partial Authorization service must: • Include the Partial Authorization indicator in the Authorization Request message.Clearing Record 5.1.e.E.E.Authorization Request . An Electronic Commerce Transaction must be identified in both the Authorization Request and Clearing Record with the appropriate Electronic Commerce Transaction indicator values.E.1. Timeshare Transactions An Acquirer must assign Merchant Category Code 7012 to each Timeshare Merchant that operates sales.E.1. A Merchant must obtain Issuer Authorization for all Mail/Phone Order Transactions.E.1.9.9 5.a 5.E.10.b The Clearing Record for a Recurring Transaction must contain Merchant contact information in the Merchant name or Merchant city fields that enables the Cardholder to contact the Merchant directly.9.8. Volume I—General Rules 157 .E. maid and room service).10.a Recurring Transactions For a Recurring Transaction.1.E.1.10 5.e An Electronic Commerce Transaction must be sent Online for Authorization.c 5.1.E.

or local currency equivalent • Obtain a Status Check Authorization. Region for Automated Fuel Dispenser Transactions.5.E. Region for Automated Fuel Dispenser Transactions.E.1.E. based on the Merchant’s good faith estimate of the final Transaction amount taking into account among other factors typical spending patterns at the Merchant location . a variance to this requirement applies in the jurisdiction of the U.12 Automated Fuel Dispenser Transactions 5. as specified in Section 4.Participate in Partial Authorization The Automated Fuel Dispenser Merchant is protected from a Reason Code 72 No Authorization Chargeback for the amount approved by the Issuer.A.For all other Transactions. Provisions related to Real-time Clearing are not applicable to transactions involving Issuers or Acquirers in the jurisdiction of Visa Europe.E. participate in Real-Time Clearing3 as follows: . 1 Effective 18 July 2008.1. obtain an Authorization for the full amount of a Transaction exceeding US $501 or local currency equivalent • Effective 15 November 2008. or local currency equivalent .Send the actual Transaction amount (Completion Message) to the Issuer within X of the pre-authorization request .S. Effective 18 July 2008.Send a pre-authorization request for an estimated amount (not to exceed US $500 or local currency equivalent).S. US $752.11 • Effective 4 October 2008. obtain an Authorization for the full amount of a Transaction exceeding one of the following: .a Automated Fuel Dispenser Transactions An Automated Fuel Dispenser Merchant may: • Effective through 14 November 2008.For a Chip or PIN-initiated Transaction.1.1. US $100.12.A. Volume I—General Rules .B. a variance to this requirement applies in the jurisdiction of the U.Chapter 5: Payment Acceptance 5.12 5.12 Automated Fuel Dispenser Transactions 5. 2 3 158 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.

submit a Clearing Transaction for no more than the amount approved in the Partial Authorization Response . US $751. US $100.1. for Status Check Authorization Transactions.Effective through 14 November 2008.F Data Protection Method Requirements An Electronic Commerce Merchant must offer Cardholders a Data Protection Method such as: • 3-D Secure • Secure Sockets Layer (SSL) 1 Effective 18 July 2008.1. a variance to this requirement applies in the jurisdiction of the U. Volume I—General Rules 159 . or local currency equivalent * For all other Transactions. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. an Automated Fuel Dispenser Merchant must: • Include the Partial Authorization indicator in the Authorization Request or Status Check Authorization.b If participating in the Partial Authorization service. as specified in the VisaNet manuals and the Visa International Prepaid Card Products Program Guidelines .E.A.The difference between the amount approved in the Partial Authorization Response and the final Transaction amount if the Cardholder’s purchase is lower than the Partial Authorization amount .Effective 15 November 2008.S.F Data Protection Method Requirements 5. for Status Check Authorization Transactions.1.F Data Protection Method Requirements 5. submit a Clearing Transaction up to the amount approved in the Partial Authorization Response or one of the following. or local currency equivalent • Submit an Authorization reversal for either: .5. submit a Clearing Transaction up to the amount approved in the Partial Authorization Response or US $50 (or local currency equivalent).For Transactions where the full Transaction amount is included in the Authorization Request. whichever is lower . whichever is lower: * For a Chip or PIN-initiated Transaction. Region for Automated Fuel Dispenser Transactions.1.12.The full amount of the Partial Authorization Response if the Cardholder does not continue with the Transaction 5.

B.2 TRANSACTION RECEIPT COMPLETION This section applies to Manual. Detailed requirements for each type of Transaction Receipt.2. and Electronic Commerce Transaction Receipts. are specified in this section and: • • • • Section 4.1 Delayed or Amended Charge Transactions 5.a General Transaction Receipt Information Requirements General Requirements A Merchant: • May generate a Transaction Receipt either electronically or manually • Must enter the following information on the Transaction Receipt: .A.2 Electronic Transaction Receipt (Exhibit 7I) Manual Transaction Receipt (Exhibit 7J) Electronic Commerce Transaction Receipt (Exhibit 7K) 5.A.2. reproduce it clearly 5. Volume I—General Rules .b Without a currency symbol or identification.2.2. a Merchant must both: • Include the Cardholder name if one is printed or embossed on the Card • If the imprinted information is not legible. SEE ALSO: A Transaction Receipt may be generated either electronically or manually.3 Cardholder Signature A Merchant must not require the Cardholder to sign a Transaction Receipt until the final Transaction amount is entered on the Transaction Receipt.2 5.A.B 5.A 5.Chapter 5: Payment Acceptance 5. including printing and data requirements. a Merchant must both: • Create a Transaction Receipt that includes the words “Signature on File” • Send a copy to the Cardholder at the address shown on the rental contract or folio 160 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.2. the Transaction Currency defaults to the local currency of the country where the Transaction occurred.1 5.2.2.1 Special Transaction Receipt Information Requirements Delayed or Amended Charge Transactions For a Delayed or Amended Charge Transaction.A.1. Electronic.B.A.2. 5.2.2 TRANSACTION RECEIPT COMPLETION 5.Currency symbol (such as US $) or words denoting the Transaction Currency as part of the Transaction amount 5.1.Brief description of the goods or services sold . Manually Imprinted Transaction Receipts On manually imprinted Transaction Receipts.

and an Aggregated Transaction Receipt that must include the following for each individual purchase: • Date • Amount • Description of purchase 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Electronic Commerce Transaction Receipt. 5. 5. as specified in the following exhibits: • BASE II Record Requirements (Exhibit 2L) • Required Message Content for VisaNet Financial Transactions (Exhibit 3A) • Required Message Content for VisaNet Authorization Requests (Exhibit 3B) Subsequent recurring Electronic Commerce Transactions must be completed as specified in Section 5.a Aggregated Transactions Upon completion of a purchase.2.4.2.4.b 5.2.2.B.6 Aggregated Transactions 5.2 Recurring Services Transactions 5.B.B.B.2.2. 5.B.B. on the Transaction Receipt 5.6 5.a Electronic Commerce Transactions All data elements specified in Electronic Commerce Transaction Receipt (Exhibit 7K) must be included on an Electronic Commerce Transaction Receipt. include the frequency and duration of the Recurring Transactions.3 Mail/Phone Order Transactions A Merchant must write “TO” for a telephone order or “MO” for a mail order on the signature line of the Transaction Receipt used for Deposit or retrieval purposes.2.2.B.5 Recurring Electronic Commerce Transactions The initial Transaction for a recurring Electronic Commerce Transaction must be processed with the appropriate Electronic Commerce Transaction indicator values.6.5.B.B. Volume I—General Rules 161 . a Merchant must: • Obtain an Authorization • Write “Recurring Transaction” on the signature line of the Transaction Receipt • For a recurring Electronic Commerce Transaction.2. VISA RECOMMENDS: Visa strongly recommends disguising or suppressing all but the last 4 positions of the primary Account Number on the Cardholder Transaction Receipt from a Point-of-Transaction Terminal.B.2 Recurring Services Transactions For a Recurring Services Transaction.2.2.2 and the BASE II Record Requirements (Exhibit 2L).4 5. as agreed to by the Cardholder. An Electronic Commerce Merchant must not return the full Account Number to the Cardholder either online or on the Transaction Receipt. the Electronic Commerce Merchant must provide an Electronic Commerce Transaction Receipt with the information specified in (Exhibit 7K).B.

6.2.Cardholder’s selected Transaction Currency is final In addition. (Exhibit 7K) Electronic Commerce Transaction Receipt Appendix D.7.2. a Transaction Receipt representing Dynamic Currency Conversion at the Point-of-Transaction must show separately. that specifies the following: .B.B. “Defined Terms” Volume II.Cardholder has been offered a choice of currencies for payment including the Merchant’s local currency . Reason Code 75 — Transaction Not Recognized 5. 162 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.4. that its Dynamic Currency Conversion service is a Visa service 5.b The individual purchase information and the Aggregated Transaction information must be available to the Cardholder for a minimum of 120 days following the processing date of the Aggregated Transaction.b Section 5. Table 1-5 Volume II.B.2.3.B. Dispute Resolution Rules.B. followed by the words “Transaction Currency” • Statement. Volume I—General Rules .2.B.E. Table 7-5 Appendix A. SEE ALSO: • • • • • • • Section 5.7 Dynamic Currency Conversion 5.G Section 7. the Transaction Receipt must indicate that the Dynamic Currency Conversion is conducted by the Merchant or that the Dynamic Currency Conversion is not associated with or endorsed by Visa.7.b In both a Card-Present and Card-Absent Environment.3.Chapter 5: Payment Acceptance 5. all of the following: • Currency symbol of the Merchant’s local currency • Transaction amount of the goods or services purchased in the local currency of the Merchant • Exchange rate used to determine Transaction amount • Currency conversion commission or fees • Currency symbol of the Transaction Currency • Total Transaction amount charged by the Merchant in the Transaction Currency. easily visible to the Cardholder.2. "Exhibits".C. either explicitly or implicitly. Dispute Resolution Rules.1.7 Dynamic Currency Conversion 5.3.a Dynamic Currency Conversion A Merchant offering Dynamic Currency Conversion must comply with the following: • Inform the Cardholder that Dynamic Currency Conversion is optional • Not impose any additional requirements on the Cardholder to have the Transaction processed in the local currency • Not use any language or procedures that may cause the Cardholder to choose Dynamic Currency Conversion by default • Not misrepresent.2.7 5.C. Section 1.

Merchant only accepts merchandise for return and delivers an in-store credit document that both: • Equals the value of the returned merchandise • Must be used at the Merchant location 5. 5.2.B. Returned Merchandise and Adjustments Table 5-2 specifies the words or similar wording that must be legibly printed on all copies of the Transaction Receipt near the Cardholder signature area or in an area easily seen by the Cardholder.” “No Exchanges.7.B. the Merchant must complete a written agreement with the Cardholder that specifies all of the following: • Cardholder has agreed that Dynamic Currency Conversion will take place • Cardholder has been offered a choice of currencies for payment.8. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.7.b Proper disclosure does not include a statement that waives a Cardholder’s right to dispute the Transaction with the Issuer.7. Table 5-2: Proper Disclosure on Transaction Receipts To Be Used for the Following Return Policies Merchant does not: • Accept merchandise in return or exchange • Issue a refund to a Cardholder Merchant only accepts merchandise in exchange for merchandise of equal value to the original Transaction amount.b.2.8 Returned Merchandise and Adjustments Table 5-2: Proper Disclosure on Transaction Receipts 5.2.c Prior to initiating Dynamic Currency Conversion for a Priority Check-out Transaction or an express-return Car Rental Transaction.2.B. including the Merchant’s local currency • Specific Transaction Currency agreed to by the Cardholder and Merchant • Choice of currency decided on between the Cardholder and Merchant is final • Currency conversion commissions or fees that will be applied • Rate used for currency conversion will be determined by the Merchant at a later date without additional consultation with the Cardholder In addition.” or “All Sales Final” “Exchange Only” “In-Store Credit Only” 5. the Merchant must disclose to the Cardholder all of the Transaction Receipt requirements specified in Section 5.B.a Transaction Receipt Wording “No Refund.5.8.2.2.d Prior to initiating Dynamic Currency Conversion.B.B.B. Volume I—General Rules 163 . the written agreement must indicate that the Dynamic Currency Conversion is conducted by the Merchant or that the Dynamic Currency Conversion is not associated with or endorsed by Visa.8 5.2.

food or beverage charges.2.3.B. the Transaction Receipt must have the minimum data specified in Electronic Transaction Receipt (Exhibit 7I). A Transaction must not be divided by using 2 or more Transaction Receipts.B.2 5. fuel.c 164 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. parking tickets and other traffic violations. The only exceptions to this requirement are: • Purchases in separate departments of a multiple-department store • Individual Airline tickets issued to each passenger if required by Airline policy • Individual Cruise Line tickets issued to each passenger if required by Cruise Line policy • Partial amount paid by the Cardholder in cash. or Cruise Line Transaction.4 Section 7.1.A TRANSACTION RECEIPT PROCESSING Multiple Transaction Receipts and Partial Payments A Merchant must include the total currency amount of goods and services purchased at the same time on a single Transaction Receipt.1. and goods and services purchased aboard a Cruise Line vessel.B 5.a Delayed or Amended Charges General Requirements A Merchant may process delayed or amended charges if the Cardholder has consented to be liable for delayed or amended charges for a Hotel.Q • Advance Deposit Transactions.b 5. taxes.B.E.C. SEE ALSO: • • • • Electronic Transaction Receipt (Exhibit 7I) Section 5.3.S • Installment Transactions 5.3.B.3. or both at the time of sale • Delayed Delivery Transactions.2.3 5. as specified in Section 5. Volume I—General Rules . A delayed or amended charge must be processed to the Cardholder’s account within 90 calendar days of the Transaction Date of the related Transaction. unless requested by the Cardholder.1.9 Small Ticket Transaction 5. check.B.B.F. rental fees.4.3. 5.3.1. damage to rental vehicles. as specified in Section 5. When the Merchant provides a Cardholder with a Small Ticket Transaction Receipt.Chapter 5: Payment Acceptance 5. insurance.3.1 5. Car Rental Company.4.3.1 General Requirements 5.9 Small Ticket Transaction A Merchant is not required to provide a Cardholder with a Transaction Receipt for a Small Ticket Transaction.B.4.3 Section 5. These services may include room.

2 Special Requirements for Car Rentals 5.B. if the Car Rental Company requires that the Cardholder pay an insurance deductible for damages. statute violated.3.2 Special Requirements for Car Rentals ADDITIONAL INFORMATION: An Issuer may file for Compliance if a Car Rental Company fails to support the charges for disputes involving the validity of delayed or amended charges for damage to rental vehicles or for traffic violations.B.C.b 5.3. including the license number of the rental vehicle. Volume I—General Rules 165 .a For a parking ticket or traffic violation. 5. For rental car damage. 5.3. time and location of the violation. the Merchant must provide all of the following: • Copy of the rental agreement • Estimate of the cost of the damages from an organization that can legally provide repairs in the Car Rental Company’s country • Civil authority’s accident report (if applicable) • Documentation showing the Cardholder’s consent to pay for damages with his Visa Card • Any other pertinent documentation available to demonstrate Cardholder liability • Copy of the Merchant’s insurance policy. but not limited to: .3.B.C 5.Hard-copy correspondence • Retain this permission for the duration of the recurring services and provide it upon Issuer request • Provide a simple and easily accessible online cancellation procedure if the Cardholder request for goods or services was initially accepted online 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. and amount of the penalty in local currency.1 Recurring Transactions General Requirements A Recurring Services Merchant must: • Obtain Cardholder permission to periodically charge for recurring services.3.E-mail or other electronic record . the Merchant must provide documentation from the appropriate civil authority. The Cardholder’s signature must be in proximity to the disclosure.3.B. in a format including.3.C. the Car Rental Company may provide a copy of the car rental agreement showing the Cardholder’s consent to be responsible for the insurance deductible as indicated by his signature or initials.5.2. In lieu of the Merchant’s insurance policy.2.1 General Requirements 5.

2.3.D.3. The debit must be reversed using a Reversal Transaction code or an Adjustment message.4 5.3. Volume I—General Rules .3.8 • Delivers the purchased goods to the Cardholder at the time of the Transaction 166 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. 5.D. prepare a Credit Transaction Receipt when a valid Transaction Receipt was previously processed and the Cardholder either cancelled the Transaction later or returned the goods.B.) Special Credit Refund Requirements for Timeshare Merchants A Timeshare Merchant must provide a full credit refund when both the: • Transaction Receipt was processed • Cardholder cancelled the Transaction within 10 calendar days of the Transaction Date 5.3. The only exceptions are Airlines.3.D.D 5.D.C. (See BASE II Record Requirements (Exhibit 2L) for information on Transaction codes and the VisaNet manuals for information on Single Message System message types.C.3.3.Chapter 5: Payment Acceptance 5.5 Returned Merchandise and Adjustments 5. if required by law or applicable tariff.3.b 5.3.D. as specified in Section 5.5 Returned Merchandise and Adjustments A Merchant may limit its acceptance of returned merchandise or establish a policy to make price adjustments if the Merchant both: • Makes proper disclosure. at its discretion.3.3.D.2 Prohibitions A Recurring Services Merchant must not: • Include partial payment for goods or services purchased in a single Transaction • Include additional finance charges on a Recurring Transaction • Complete a Recurring Transaction if it receives a Decline Response or a cancellation notice from the Cardholder 5.3. not by cash or check.3 5.2 Prohibitions 5.a Transaction Receipt Reversal or Adjustment A Merchant must process a Reversal or an Adjustment within 30 calendar days if it processed a Transaction Receipt in error.2 Credit Transaction Receipt A Merchant may.D.1 Credit Refunds Restrictions A Merchant must provide a credit refund in connection with a Transaction by a Credit Transaction Receipt. The Merchant then must: • Prepare a credit that includes the Credit Transaction Receipt date and identifies the original Transaction • Deliver a completed Credit Transaction Receipt to the Cardholder • Deposit the Credit Transaction Receipt within 14 calendar days of the date that the credit is issued 5.D.

F. A Merchant must deposit only Transaction Receipts that directly result from Cardholder Transactions with that Merchant.3.1 Deposit Restrictions 5.2. 5.1.g. A Merchant or IPSP must not deposit a Transaction Receipt until one of the following occurs: • The Transaction is completed • The goods or services are shipped or provided.E.3.3..3.1 Transaction Receipt Delivery to Cardholder Transaction Receipts A Merchant must provide a completed copy of the Transaction Receipt to the Cardholder at the time that the purchased goods are delivered or services are performed. Car Rental Company.d • The purchased service is performed • The Cardholder’s consent is obtained for a Recurring Transaction 5. SEE ALSO: • Section 5.g.1 5.4.c 1 Effective 4 October 2008. 5. as specified in Section 5.1 An IPSP may deposit Transaction Receipts on behalf of a Sponsored Merchant. Data requirements for Transaction Receipt Deposits and processing appear in BASE II Record Requirements (Exhibit 2L). except as specified in Section 5.F. a variance to this requirement applies in the jurisdiction of the U..E Transaction Receipt Delivery to Cardholder 5.3.4 5.F.F.1. e-mail or fax) • Paper (e.3.2 Amended Transaction Receipts A Hotel.1.3.S.5.F.B.b 5.9 • Section 5. or Cruise Line must send the Cardholder a copy of any amended or additional charges added to a Transaction Receipt.E. Volume I—General Rules 167 .3.3. Region for the Visa Tax Payment Program.B.F.a Deposit Restrictions A Merchant must not deposit Transaction Receipts resulting from any Transaction involving a Card between a Cardholder and another entity.2. hand-written or terminal-generated) The Transaction Receipt is not required for a Small Ticket Transaction unless requested by the Cardholder.F. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.3.A.3.F Transaction Receipt Deposit This section specifies Merchant and Internet Payment Service Provider (IPSP) requirements for depositing Transaction Receipts.E 5.1. An Electronic Commerce Merchant may deliver the Transaction Receipt in either of the following formats: • Electronic (e.

2 5.3.A In-Transit Service Transaction Requirements 5. 5. as specified in Section 5.3.2 Deposit Location 5.F. except a military base or an International Airline.1.F.F.4.3.F.a 5.D.F.3 5.F.F.F.b 5.F.4 5.4.3. Volume I—General Rules .3. if the Transactions are deposited at the end of the cruise. A Cruise Line may deposit on-board Transactions at various ports-of-call.3. 168 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.2.3. less any applicable discounts or Credit Transaction Receipt totals. A Merchant must deposit all Visa Electron Transaction Receipts within 2 business days of the Transaction Date.1. Deposit Location A Merchant. must deposit all Transaction Receipts in the Transaction Country.Q • An Advance Deposit Transaction.3.4.4.S 5. Payments to Merchants Each Acquirer must pay or credit its Merchant’s or IPSP’s account promptly after the Transaction Receipt Deposit.2.F.4 5. These payments must be the same as the Transaction totals.d A Merchant or IPSP may deposit a Transaction Receipt before shipping or providing the goods or services only if the Cardholder has agreed to either: • A Delayed Delivery Transaction.e A Merchant with multiple Merchant Outlets must deliver Transaction Receipts so that the Acquirer can identify the location of each Transaction.F. The 21 calendar-day period includes the Transaction Date and Deposit Date. The Transaction Date is the Deposit Date or date of disembarkation.3.3.Chapter 5: Payment Acceptance 5.c 5.3.b 5.a 5.3.3. An Acquirer may allow a Merchant with multiple Merchant Outlets within the same country that centrally accumulates Visa Transaction Receipts up to 21 calendar days to deposit them.3.4. as specified in Section 5.A SPECIAL MERCHANT PAYMENT ACCEPTANCE SERVICES In-Transit Service Transaction Requirements This section specifies the requirements for completing In-Transit Service Transactions through an In-Transit Terminal for the purchase of goods or services such as: • Video games • Movies • Gambling services • Catalog shopping Additional requirements for completing In-Transit Service gambling Transactions are specified in Section 5. Deposit Time Limits A Merchant must deposit all Visa Transaction Receipts within 3 business days of the Transaction Date.

at least.4.e 5. 5. An Authorization Request for in-transit catalog or direct marketing purchases must be for the total amount of all purchases made by a single Cardholder in a single Transaction.4.1 Transaction Currency 5. An Authorization Request must not be key-entered.A.4.3 5.3.3. unit rate. it must be encrypted and kept in a secure location with access limited to authorized personnel only.4 Transaction Date 5. it will default to the currency of the Transaction Country.A.4.3.A.4.A.b 5.4 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.5. or accumulated amount.A. the following information: • Merchant’s primary place of business or country of incorporation in the Merchant country field • Merchant’s customer service telephone number and country located in Merchant city field • Word “In-Transit” following the Merchant name in the Merchant name field 5. Transaction Date The Transaction Date for an In-Transit Service Transaction is either: • Date the transport vehicle reaches its final destination • Date merchandise is shipped 5. The Authorization Request must include the following: • Full.4.4. Fees for shipping and handling may be included in the Authorization amount provided they are disclosed to the Cardholder at the time of the Transaction.A.d 5.4. Merchandise must be shipped within 7 calendar days of the Authorization date.A.4.1 Transaction Currency An In-Transit Service Transaction must be cleared in the exact amount and Transaction Currency as agreed to by the Cardholder and Merchant.A. If Authorization data is stored for processing until arrival at the final destination. Authorization Requests occurring at an In-Transit Terminal representing multiple Merchants must be processed separately by each Merchant.a Authorization Requests An Authorization Request may occur while in transit or at the final destination.4.2 Merchant Description The Acquirer must include a Merchant description containing.A. unaltered contents of the Magnetic Stripe or Magnetic-Stripe Image on the Chip • Merchant Category Code most appropriate for the Transaction type 5.A.4.c An Authorization Request for services such as in-transit movies or video games may be for an hourly rate. and must be within 24 hours of the Transaction Date. Multiple In-Transit Service Transactions are permitted if authorized and cleared individually. If a Transaction Currency is not specified on the Transaction Receipt.A.3. Volume I—General Rules 169 .3.

the Cardholder name and address must be captured by the In-Transit Terminal and included on the Transaction Receipt. Volume I—General Rules .Chapter 5: Payment Acceptance 5.5 Transaction Receipt Delivery 5.11 170 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.4.a Transaction Receipt Delivery An In-Transit Service Merchant must provide the Cardholder with a completed Transaction Receipt.A.A.4.b 5.a 5.A. either while in transit or through the mail.4.5.6.A.A. properly identified.b Prior to initiating a Transaction.4. the In-Transit Terminal must allow the Cardholder to either: • Accept the terms and conditions • Cancel the Transaction 5. and processed according to the Visa International Operating Regulations SEE ALSO: • Section 3.Cancellation policy 5.B Gambling Transactions 5.7 • Section 4.B Gambling Transactions A gambling Merchant may disburse winnings as an Original Credit if both: • The Original Credit is processed to the same Account Number that was used to place the winning wager • The Transaction representing the winning wager was lawfully made.6 5.4.2. If sent by mail.6. as specified in Section 5.A.4.5.Refund policy .4.A.Return policy . such as: . In-Transit Terminal Requirements An In-Transit Terminal must display the following information on the introductory screen: • Merchant name • Merchant location • Terms and conditions.4.4.A.5 5.

C.1 Special Requirements 5. Volume I—General Rules 171 .4. IPSP.4.c If a funds transfer to an individual is to be used for an Online Gambling Transaction.B.4.1.4.4.E.8.C Online Gambling Transactions 5.4.1. an Acquirer must both: • Identify the Transaction as an Online Gambling Transaction • Ensure that adequate processes are in place that will identify and eliminate abuse by an individual or Online Gambling Merchant that attempts to circumvent proper Transaction identification If Visa determines that an individual is facilitating Online Gambling Transactions through funds transfers. as specified in Section 5.C.1.C 5.C. or Sponsored Merchant is unable to distinguish an Online Gambling Transaction from other Transactions. except for an Original Credit.a Online Gambling Transactions Special Requirements In addition to the requirements specified in Section 5. IPSP. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.1 5. or Sponsored Merchant that processes Online Gambling Transactions must be identified with both: • Merchant Category Code 7995 even when gambling services are not the Merchant’s primary business • The Quasi-Cash/Online Gambling Transaction indicator in the Authorization Request and Clearing Record 5. Merchant.4.e.4. Visa may impose these requirements on the funds transfer Merchant for any future funds transfers to that individual.5.C. a Transaction completed by a Member.4. 5.C. it must both: • Identify all Transactions as Online Gambling Transactions • Inform the Cardholder that Transactions may be identified on the billing statement as gambling Transactions 5.d An Online Gambling Merchant must not deposit a credit Transaction to disburse winnings to Cardholders.b If a Member. Merchant.1.C. Online Gambling Merchant.1.

4. as specified in the Visa Acquirer Risk Management Guide 5.Cancellation policies .4. if so. In addition to the requirements specified in Section 5.b 5. a Website for an Online Gambling Merchant must contain all of the following information: • The statement “Internet Gambling may be illegal in the jurisdiction in which you are located.A.1.1.4.Odds of winning .1. Visa recommends that pay-out ratios equal at least 75% of the amount wagered (e.Pay-out policies • A statement recommending that a Cardholder retain a copy of Transaction records and Merchant policies and rules • An Acquirer numeric identifier.c Minimum pay-out ratios must be established within the In-Transit Service Gambling Merchant’s Visa Region.4.C. 5.D.4. Volume I—General Rules ..Rules of play .4.” • A statement of the Cardholder’s responsibility to know the laws concerning online gambling in his country of domicile • A statement prohibiting the participation of minors • A complete description of all of the following: .1 Transaction Restrictions 5.D.g.1.D.Rules of play .a An Acquirer must ensure that its In-Transit Service Gambling Merchant has the ability to prevent the In-Transit Terminal from accepting a service request on any BIN blocked by an Issuer. each In-Transit Terminal returns on average US $75 or local currency equivalent for every US $100 or local currency equivalent wagered).2 Special Website Requirements 5.Chapter 5: Payment Acceptance 5.A.Pay-out ratios 5. you are not authorized to use your payment card to complete this transaction.D 5. 172 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.D.2.1 In-Transit Service Gambling Transaction Restrictions In-Transit Service gambling activities are intended for recreational purposes only and are permitted with the restrictions specified in this section.2 Special Website Requirements In addition to the Website requirements specified in Section 5. an In-Transit Terminal providing gambling services must: • Verify that the BIN has not been blocked by the Issuer • Display the following information on the introductory screen: .4.D.4.C.4.

or local currency equivalent.D. must not be more than the total amount of the loss. If losses are less than the amount authorized.4.D.D. check.1.4 Transaction Processing An In-Transit Service Transaction involving gambling must be processed as a QuasiCash Transaction.4. Gambling winnings must not be dispensed in the form of cash. all new contactless programs in countries without existing contactless implementations must comply with the Visa Contactless Payment Specification. 5.4.5.4. Other Publications • Section 1. SEE ALSO: • About the Visa International Operating Regulations. or local currency equivalent. Volume I—General Rules 173 .D. Effective 1 January 2012.2. a Cardholder may wager up to the total Transaction amount permitted.d An In-Transit Service Terminal providing gambling service must not permit either: • Losses exceeding US $350.4.E.a 5.4. Cardholder Credit Gambling winnings that are due to a Cardholder must be processed as a credit to the Account Number used in the initial Transaction.4.E 5.2. per excursion • Winnings exceeding US $3.A. An Authorization Request processed upon arrival at the final destination.4. Authorizations An Authorization Request at an In-Transit Terminal providing gambling services must be for the total amount agreed to by the Cardholder.2 5.2 Authorizations 5.E.e During a single trip on the same craft.E.2. an Authorization reversal must be submitted for the difference. all contactless programs must comply with the Visa Contactless Payment Specification.4.D.D.4.1.D. or other payment method.c 5.2 Contactless Program Payment Requirements 5.b 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.b 5.1 Proximity Payment Transactions Proximity Payment General Requirements A Proximity Payment Transaction must comply with one of the following specifications: • Visa Contactless Payment Specification • Visa Contactless Payment Specification ISO 14443 Type A and Type B 5.2.1. as specified in Section 5.4.2 Contactless Program Payment Requirements Effective 1 April 2008.D.D.4.3 5. per excursion 5. 5.4.4.D.500.4.

2 5.Chapter 5: Payment Acceptance 5.1 • Section 7.2 Small Ticket Transaction Restrictions A Transaction must not be processed as a Small Ticket Transaction if either: • The Chip-Reading Device is unable to read the Chip and the Transaction is completed using another method of data capture and transmission • Dynamic Currency Conversion was performed 5.E.1 Small Ticket Transaction Small Ticket Transaction General Requirements The Small Ticket Transaction must: • Be conducted in a Face-to-Face Environment • Be authorized • Be initiated by a Merchant with a Merchant Category Code that qualifies for a Small Ticket Transaction as specified in Appendix B. Volume I—General Rules .B.G.4.4 Small Ticket Transaction Receipt A Transaction Receipt is not required for a Small Ticket Transaction. unless requested by the Cardholder. An Aggregated Transaction must consist only of purchases made: • From a single Electronic Commerce Merchant. 5.C.4.1 Aggregated Transactions for Electronic Commerce Merchants Aggregated Transaction General Requirements Only an Electronic Commerce Merchant may process an Aggregated Transaction.4. SEE ALSO: • Section 5. "Merchant Data Standards" • Have a Transaction value equal to US $25 or less.3. with a single trading name • Using the same Visa Account Number 174 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.G 5.2. including a Sponsored Merchant.F Small Ticket Transaction 5.3.3 Small Ticket Transaction Cardholder Verification A Merchant is not required to obtain Cardholder Verification.4.F.G.1 Aggregated Transaction General Requirements 5.9 • Section 5.F. or local currency equivalent • Have a POS Entry Mode 5. unless PIN Verification is required.4.4.F.F.F 5.4.4.4.

4.4.4. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.B.4. including the maximum: . an Electronic Commerce Merchant must inform the Cardholder of all of the following: • Confirmation that Transaction aggregation will occur • Transaction aggregation terms.2.C. Dispute Resolution Rules.C.3.H Merchant Outlet Requirements for Electronic Commerce and Mail/Phone Order Merchants 5. Table 7-5 Appendix A. “Defined Terms” Volume II.6.G. the Merchant Outlet of a Merchant that provides only digital goods is deemed to be located in the country where the principals of the company work.G.6 Section 7. (Exhibit 7K) Appendix D. Dispute Resolution Rules.B.3 Aggregated Transaction Cardholder Notification Prior to the first purchase.3.4 Aggregated Transaction Receipt Requirements An Aggregated Transaction Receipt must include details of the individual purchases that are included in the Aggregated Transaction.Transaction value • How to obtain details of the aggregated purchases 5.G.H Merchant Outlet Requirements for Electronic Commerce and Mail/Phone Order Merchants A Merchant Outlet location for an Electronic Commerce or Mail/Phone Order Merchant is the country where all the following occur: • There is a Permanent Establishment through which Transactions are completed • The Merchant holds a valid business license for the Merchant Outlet • The Merchant has a local address for correspondence and judicial process other than a post office box or mail-forwarding address.2.4.b Section 5. SEE ALSO: • • • • • • • Section 5.5. in total aggregated purchases • Be aggregated across more than one Visa Account Number 5.Number of calendar days .2 Aggregated Transaction Restrictions 5.4. Section 1. as specified in Section 5. Table 1-5 Volume II.3. "Exhibits".E. which do not meet this requirement • The Merchant Outlet pays taxes relating to the sales activity In the absence of a Permanent Establishment. Reason Code 75 — Transaction Not Recognized 5.1.2 Aggregated Transaction Restrictions An Aggregated Transaction must not: • Include purchases made more than 7 calendar days apart • Exceed US $25. or local currency equivalent.G. Volume I—General Rules 175 .

Volume I—General Rules .a Internet Payment Service Providers General Requirements for Internet Payment Service Providers An Internet Payment Service Provider (IPSP) must: • Not contract with another IPSP • Display the appropriate Visa-Owned Marks.4.4.4.2 Internet Payment Service Provider and Sponsored Merchant Name 5.4.1 Disclosure of Merchant Outlet Country 5.1 5. an Acquirer must only accept and submit Transactions into Interchange from Sponsored Merchants within that Acquirer’s jurisdiction.2 5.I.4. "Payment Acceptance" • Immediately terminate a Sponsored Merchant if required by the Acquirer or Visa • Ensure that a terminated Merchant is not permitted to be a Sponsored Merchant 5. 5. to indicate which Cards are accepted for payment on its Sponsored Merchants’ Websites • Report Sponsored Merchant and Transaction Information to its Acquirer and.I. and payment processes 5. order.H.4.a Determination of Merchant Outlet Visa may determine the country of a Merchant Outlet and an Acquirer’s ability to contract with it.b An IPSP may contract and process Transactions with multiple Acquirers. 5.4. upon request.2.4. based on both: • An evaluation of the Merchant’s business structure • Any other available information 5.b The decision by Visa of the Merchant Outlet country is final.I.4.1.4.2." in its contracts with its Sponsored Merchants • Ensure that its Sponsored Merchants comply with the requirements specified in Chapter 5.4.H.H.Chapter 5: Payment Acceptance 5. to Visa • Use the appropriate Merchant Category Code or other required indicators to identify Merchant or Transaction type • Include the requirements specified in Chapter 5.I 5.1 Disclosure of Merchant Outlet Country An Electronic Commerce or Mail/Phone Order Merchant must disclose the Merchant Outlet country at the time of presenting payment options to the Cardholder.a 176 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.1.4.2 5. as specified in the Visa International Operating Regulations.H.H. Internet Payment Service Provider and Sponsored Merchant Name The IPSP name may appear alone on the Transaction Receipt and billing statement only if both the: • Cardholder accesses the IPSP Website directly • IPSP name is visible to the Cardholder during the selection.I. However.I. "Payment Acceptance.I.2.

J.I.4.5.4. omissions.2.J.c The IPSP name (or an abbreviation of the IPSP name) may appear in conjunction with the Sponsored Merchant name. and other Cardholder customer service-related issues caused by its Sponsored Merchants • Is financially liable for each Transaction • Must not transfer or attempt to transfer its financial liability by asking or requiring a Cardholder to waive his dispute rights 5.1 General Requirements 5.4.4.I.4.I. but not limited to: • Qualifying for the Global Merchant Chargeback Monitoring Program • Generating excessive Copy Requests 5.Through its Sponsored Merchants 5.4.2.All costs associated with the purchase of the goods or services .a.Transaction Currency agreed to by the Cardholder .1 Installment Transactions General Requirements A Merchant may offer Cardholders an Installment Transaction option under the following conditions.4 Internet Payment Service Provider Liability An IPSP: • Is liable for all acts. Cardholder disputes.3 5. as specified in Section 5.That Transaction amounts may vary due to Currency Conversion Rate fluctuations • Not submit an Installment Transaction Receipt to its Acquirer at intervals of less than 7 calendar days • Not submit an initial Installment Transaction Receipt to its Acquirer until the merchandise has been shipped.3 Internet Payment Service Provider Customer Support 5. including. Volume I—General Rules 177 . unless the Merchant requires a “down payment” or deposit for custom order goods • Authorize the initial and all subsequent Transactions (Zero Floor Limit applies) 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.4.2. to the Cardholder the terms of the Installment Transaction. including: . Visa may require that the Sponsored Merchant name be transmitted in the Clearing Record if the IPSP (or some or all of its Sponsored Merchants) causes undue economic hardship to the Visa system. electronically.I.4. or other method.I. A Merchant that offers Installment Transactions must: • Disclose in writing.I.J 5.b If the IPSP name appears alone. Internet Payment Service Provider Customer Support An IPSP: • Must provide customer service through its Website if the Cardholder accesses the IPSP Website directly • May provide customer service either: .4.Directly .

2 Liability for Installment Transactions 5. 5.4.2 Visa Prepaid Load Partner Requirements A Prepaid Load Partner must: • Have a Merchant Agreement with the participating Acquirer to process Visa Prepaid Load Service Transactions • Comply with the requirements in the Visa International Prepaid Products Program Guidelines • Obtain Issuer approval of: .Chapter 5: Payment Acceptance 5. Volume I—General Rules .A load Authorization Request for value reload on qualified reloadable Cards • Load value to a Prepaid Card only when the Card is present • Load Prepaid Cards only when the Prepaid Load Partner and the Prepaid Card Issuer are located within the same country • Load the Prepaid Card in the Cardholder’s Billing Currency 178 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.4.K Load Transactions and Buy-a-Card Transactions A Load Transaction or Buy-a-Card Transaction completed through the use of a Visa Card must be processed as specified in BASE II Record Requirements (Exhibit 2L) and the VisaNet manuals.L.4.L.4.L. 5.A load Authorization Request for Card activation on both reloadable and nonreloadable Cards .4.4.L 5.4.1 Visa Prepaid Load Service Visa Prepaid Load Service General Requirements A Member or Merchant may participate in the Visa Prepaid Load Service as a Prepaid Load Partner to: • Sell Visa Prepaid Cards under a Prepaid Load Partner Issuer Agreement with a participating Issuer • Activate or load initial value to Visa Prepaid Cards under a Prepaid Load Partner Issuer Agreement • Add value to qualified reloadable Visa Prepaid Cards 5.J.J.2 Liability for Installment Transactions Except as specified in the Visa International By-Laws.2 Visa Prepaid Load Partner Requirements 5. Visa assumes no liability for Installment Transactions processed more than 30 calendar days from the Authorization date.

Volume I—General Rules 179 .4.6 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.1. Merchants and Members not previously processing QuasiCash Transactions as a Cash Disbursement must both: • Process all Quasi-Cash Transactions as a purchase • Not process a Quasi-Cash Transaction as a Cash Disbursement Effective 15 November 2009.4. not the payee.5.3 Wire Transfer Money Order Merchants A Wire Transfer money order Merchant may disburse checks or money orders.N.N.4.M Account Funding Transactions 5. as specified in Table 5-1. If it does so.a Quasi-Cash Transactions General Effective 15 May 2008.4.O Sale of Visa Travelers Cheques and Foreign Currency A Member or a non-Member financial institution with authority to make Cash Disbursements that sells or disburses Visa Travelers Cheques or Foreign Currency must process the Transactions as either: • A Quasi-Cash Transaction that must comply with Section 5.b A Quasi-Cash/Online Gambling Transaction indicator must appear in both the Authorization and Clearing Record. The check or money order must be payable to the party cashing the check or money order.4.4.N • A Cash Disbursement that must comply with Section 4.4.N. all Quasi-Cash Transactions.1 5.1.4. must be: • Processed as a purchase • Not processed as a Cash Disbursement 5.N. include the Account Funding Transaction indicator in the Authorization and Clearing Record • Be cleared for the same amount approved in the Authorization 5. the Merchant must both: • Advise the Cardholder that the Merchant accepting the Card is the wire transfer company.O Sale of Visa Travelers Cheques and Foreign Currency 5. • Disclose any fee to the Cardholder and include it on the Transaction Receipt 5.2 5.N 5.4. Validation of Cardholder Identity A Merchant must validate the Cardholder’s identity.M Account Funding Transactions An Account Funding Transaction must: • Be processed through VisaNet as a purchase Transaction • If authorized. 5.O.4.4.4.N. except as specified in Section 5.

R.4.2 5. Billing Information The Hotel or its third-party booking agent must obtain the Cardholder name.3 5. 5.4. The Merchant must not deposit the Transaction Receipt for the balance before delivery of the goods or services. Volume I—General Rules .4. The Merchant may deposit the Transaction Receipt for the delayed delivery deposit before delivery of the goods or services. The Merchant must obtain Authorization for each Transaction Receipt on each Transaction Date. a variance to this requirement applies in the jurisdiction of the CEMEA Region.Q. 1 Effective 16 May 2008.2.1.c 5.b 5.Q.4.3 Accommodation Information 5.2.2.a Delayed Delivery Transactions Authorization A Merchant completing a Delayed Delivery Transaction must obtain an Authorization if the cumulative total of both Transaction Receipts exceeds the Floor Limit.Chapter 5: Payment Acceptance 5.Q.R.4.b 5.4.P Scrip A Visa or Visa Electron Card must not be used to purchase Scrip.Q.R. 180 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.Q.1 5.P Scrip 5.Q.4.1. and Card expiration date.Q 5.d 5.4.a Accommodation Information The Hotel or its third-party booking agent must quote the reserved accommodation rate and the exact name and physical address of the establishment.a 5. The Merchant may retain the deposit if all of the following conditions apply: • Merchant received a Decline Response for the balance • Balance was not paid by other means • Transaction Receipt states that the deposit is non-refundable 5. The Transaction Date for goods and services not shipped within 30 calendar days of the order is the shipment date.4.1.b 5.R.1 5.Q.1 5. Transaction Receipt Deposits The Merchant must write the word “Deposit” or “Balance” on the appropriate Transaction Receipt.1.4.a Hotel Reservation Service General Requirements A Hotel or its third-party booking agent must participate in the Hotel Reservation Service if it accepts Visa Cards to guarantee Hotel reservations.4.4. An Acquirer must incorporate these requirements into all Merchant Agreements.4.R.3.2.4.R.Q.4. Account Number.2 5.4.R 5.R.4.4.4.

R.5 5.R.R.R.6. including the date and time that cancellation privileges expire.4.4.5 5.4.5.a Reservation Confirmation The Hotel or its third-party booking agent must provide a confirmation code and advise the Cardholder to retain it in case of dispute.5.b The Hotel or its third-party booking agent must inform the Cardholder that one night’s lodging will be billed if the Cardholder has not either: • Registered by check-out time the day following the scheduled arrival date • Properly cancelled the reservation.4.4.4. Account Number. The Hotel or its third-party booking agent must provide this information and if requested provide to the Cardholder a written confirmation with the following information: • Cardholder name.c 5.4.m.b 5.4 Reservation Confirmation 5.6 Cancellation Confirmation 5. Merchant Outlet time on the arrival date or date guaranteed. the Hotel or its third-party booking agent must mail the cancellation policy.4. Account Number. to the Cardholder.d 5.4. the Hotel or its third-party booking agent must mail a confirmation of cancellation.5. Cancellation Confirmation The Hotel or its third-party booking agent must provide a cancellation code (if the reservation is properly cancelled) and advise the Cardholder to retain it in case of dispute.b 5. The Hotel or its third-party booking agent must not require cancellation notification more than 72 hours prior to the scheduled arrival date. If the Cardholder makes the reservation within 72 hours of the scheduled arrival date.6 5.4 5.m.4. as specified in Section 5. and Card expiration date • Cancellation code • Any other cancellation details 5. If requested by the Cardholder.4.R. and Card expiration date • Confirmation code • Exact physical address of the establishment • Hotel Reservation Service provisions relating to the Cardholder’s obligations • Any other reservation details 5.a Cancellation Period The Hotel or its third-party booking agent must accept all cancellations prior to the specified time.R.4.R. If a Hotel or its third-party booking agent requires that a Cardholder cancel before 6:00 p.R. The confirmation must include the following: • Cardholder name.4. Volume I—General Rules 181 .R.4. the cancellation deadline must be no earlier than 6:00 p.5.4.4. Merchant Outlet time on the date guaranteed.5.4.3.6.R.R.a 5.b 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.R.R.R.R.

or embarkation for a Cruise Line • Intended length of stay or voyage 5.R.b The Merchant must determine the Advance Deposit Transaction amount.7.4.R.a Billing Information The Merchant must obtain the following information from the Cardholder: • Cardholder name.2.1 Advance Deposit Service General Requirements A Hotel or Cruise Line participating in the Advance Deposit Service must both: • Accept all Visa Cards or Visa Electron Cards for an advance deposit if the Cardholder agrees to the service • Hold a valid Advance Deposit Service contract with an Acquirer 5.4. a 3-minute telephone call and message forwarding to the alternate establishment • Transportation to the alternate establishment 5. the cost of the intended length of stay (not to exceed 14 nights’ lodging) • Cost of the cruise 182 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Volume I—General Rules .a 5.3.S.E and Section 5.4.R.R.2 Billing Information 5.7. as specified in Section 5.S. and expiration date as displayed on the Visa Card or Visa Electron Card • Telephone number and mailing address • Scheduled date of arrival for a Hotel.4. and Card expiration date • The words “No-Show” on the signature line of the Transaction Receipt 5.1.4.R.7. the Hotel must provide the Cardholder with the following services at no charge: • Comparable accommodations for one night at another establishment • If requested.8 5.F.S.S 5.4.S.4.2.S.4.4. Unavailable Accommodations If the Hotel Reservation Service-guaranteed accommodations are unavailable. the Hotel or its third-party booking agent must hold the rooms available according to the reservation until check-out time the following day.R.4.8.R.4. not to exceed the following: • For lodging accommodations.b 5. Account Number.4.Chapter 5: Payment Acceptance 5.a Unclaimed Accommodations If the Cardholder has not claimed or cancelled the Hotel Reservation Service accommodations by the specified time. Account Number.2 5. The Hotel or its third-party booking agent may then complete a Transaction Receipt that must contain the following: • Amount of one night’s lodging plus applicable tax • Cardholder name.7 5.c The Hotel or its third-party booking agent must follow normal Authorization and Deposit procedures for Hotels.4.7 Unclaimed Accommodations 5.

4.4.4.b The Merchant must advise the Cardholder that it will both: • Hold the accommodations according to the reservation • Provide written confirmation of a Cardholder reservation change if requested 5.5 Transaction Receipt Completion 5.S.S.3 5. However.S. Reservation Information The Merchant must inform the Cardholder of the following.S. a Cardholder may forfeit the advance deposit.c The Merchant must also advise the Cardholder that it will retain part or all of the Advance Deposit Transaction amount if the Cardholder has not: • Registered by check-out time the day following the specified last night of lodging for a Hotel (the Cardholder will lose the unused amount of the reservation) • Checked in by embarkation time for a Cruise Line • Cancelled the reservation within the time limit specified by the Merchant 5.5.4.2. as applicable: • Reserved accommodation rate and the Transaction amount • Exact Merchant name and location • Name of the cruise ship and point of embarkation • Merchant’s intention to hold the accommodation for the number of nights paid for • Merchant cancellation policy 5.d Under the Advance Deposit Service. cancellation policy requirements.3 Reservation Information 5.S. and advise the Cardholder to retain it • Advance deposit requirements.S.4. the Merchant must not charge the Cardholder for a No-Show Transaction. Transaction Receipt Completion The Merchant must complete a Transaction Receipt with the following information: • Advance deposit amount • Cardholder name and Account Number • Cardholder telephone number and mailing address • The words “Advance Deposit” on the Transaction Receipt signature line • Confirmation code • Scheduled check-in or embarkation date • Date and time that cancellation privileges (if any) expire without deposit forfeiture for unused accommodations 5.c The deposit amount must be applied to the total obligation.4. and the actual date and time that the cancellation privileges expire 5.S.5 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.4.4.4.4.4.4 5.S.S.4. Volume I—General Rules 183 .4.S.a Reservation Confirmation The Merchant must provide both: • A confirmation code.4.

4.10 Unavailable Cruise Line Accommodations 5. two 3-minute telephone calls and message forwarding to the alternate establishment • Transportation to the alternate establishment’s location and return to the original establishment.6 Transaction Receipt Delivery to Cardholder 5. 5.Chapter 5: Payment Acceptance 5.4.c Within 3 business days of the Transaction Date. and expiration date as displayed on the Visa Card or Visa Electron Card • Cardholder mailing address • Cancellation code • The words “Advance Deposit” on the Transaction Receipt signature line 5.S.4.4. the Merchant must provide daily transportation to and from the alternate establishment.4.a Unavailable Cruise Line Accommodations If the reserved accommodations are unavailable. the Merchant must offer the Cardholder a comparable cruise of similar itinerary and embarkation date at no additional cost to the Cardholder. The Merchant must complete a Credit Transaction Receipt. the Merchant must both: • Deposit the Credit Transaction Receipt • Mail the Cardholder’s copy to the Cardholder 5.S.S.4.S.S.8 5.6 Transaction Receipt Delivery to Cardholder The Merchant must mail the Transaction Receipt copy and cancellation policy to the Cardholder within 3 business days of the Transaction Date.4.4. • Comparable accommodations at an alternate establishment for the number of nights specified in the reservation (not to exceed 14 nights) or until the reserved accommodations become available at the original establishment • If requested. If requested.b 5.4. Account Number. and no comparable accommodations are available on the ship.9 Unavailable Hotel Accommodations If the reserved accommodations are unavailable.8.S.4.10.S.8. 5.8. 184 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. including all of the following: • Transaction amount • Cardholder name. 5.10 5. Volume I—General Rules .4. the Merchant must provide the Cardholder with the following services without charge: • Credit refund for the entire Transaction amount.S.7 Cancellation Period The Merchant must accept all Cardholder cancellations within the time limits specified by the Merchant.S.a Cancellation Confirmation The Merchant must provide a cancellation code and advise the Cardholder to retain it in case of dispute.S. The Merchant must provide the Credit Transaction Receipt copy to the Cardholder.S.

and the signed Priority Check-out Agreement either: • Onsite • By mail within 3 business days of the Cardholder’s departure 5. sign. and return a Priority Check-out Agreement that must contain the information specified in Manual Transaction Receipt (Exhibit 7J).T.10.4. Volume I—General Rules 185 .7.S. the Merchant must provide the Cardholder all of the following without charge: • One night’s Hotel accommodation.T.5. In addition.T Priority Check-out Service 5. the Merchant must provide a Transaction Receipt copy.2 Transaction Receipt and Priority Check-out Agreement Completion The Merchant must: • Ask the Cardholder to complete.10.4.4.T.2.T 5.4.4. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.4.4 Document Retention The Merchant must retain the itemized bill and signed Priority Check-out Agreement for a minimum of 6 months after the Transaction Date.10.4.b If the Cardholder accepts the alternate accommodations.T.4. if the Cardholder requests it • Transportation to the Hotel and airport • Airline transportation to the airport nearest the Cardholder’s residence • Reasonable out-of-pocket expenses incurred by the Cardholder 5. if it offers Dynamic Currency Conversion 5. the Merchant must provide a credit refund for the entire Advance Deposit Transaction amount.4. The Cardholder must include the mailing address to receive a copy of the Hotel bill • Complete a Transaction Receipt.3 Transaction Receipt Delivery At Cardholder request. the Merchant must provide either of the following without charge: • An additional night’s accommodation • Airfare to a different port city 5.S.c If the Cardholder declines the alternate accommodations.T.4 Document Retention 5.S. including the total obligation amount and the words “Priority Check-out” on the signature line of the Transaction Receipt • Review the completed Priority Check-out Agreement and ensure that the Account Number matches the Account Number on the Transaction Receipt. the itemized bill.d 5.B. if applicable 5.1 Priority Check-out Service General Requirements A Hotel or Cruise Line participating in the Priority Check-out Service must: • Hold a valid Priority Check-out Service contract with an Acquirer • Accept all Cards when a Cardholder requests the Priority Check-out Service • Comply with all the requirements in Section 5.4.

4.1.X. The Merchant must: • Provide Cash-Back only in conjunction with a purchase • Authorize and complete this Transaction as a purchase and uniquely identify the CashBack portion of the Transaction amount 5.4.X. They must be: • Authorized • Processed with both: .4.X.4. or local currency equivalent.1 Specialized Vehicle Reservation Service General Requirements A Car Rental Company in Visa U.4.MCC 7995 .The Quasi-Cash/Online Gambling Transaction indicator 5.Chapter 5: Payment Acceptance 5. such as the purchase of gaming chips. during the Cardholder’s stay or voyage • Merchant must not include any additional fees. Volume I—General Rules . 5.V Hotel or Cruise Line Cash Disbursements A Hotel or Cruise Line may make Cash Disbursements on a Visa Card to a registered Cardholder if all the following conditions apply: • Cardholder indicates at registration the intent to pay for the Hotel’s services with a Visa Card • Before disbursement. to the Transaction amount 5.U Cruise Line On-Board Casinos 5. excluding taxes or charges imposed by law. must be distinct from other cruise charges. if permitted under applicable law. may participate in a service to guarantee reservations for Specialized Vehicles.S.X 5. records type and number on the Transaction Receipt • Merchant completes a Cash Disbursement Transaction Receipt and writes on the front of the Transaction Receipt both the Cardholder’s positive identification and the 4 digits printed below the Account Number on a Visa Card • Merchant does not disburse more than US $250.U Cruise Line On-Board Casinos On-board gambling charges.4.4.W Cash-Back Services At the option of a Visa Region.A.1 General Requirements 5.a An Acquirer must incorporate these requirements into all Merchant Agreements for Car Rental Companies participating in this service. 186 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.4. the Merchant reviews positive identification (such as a passport or driver’s license) and. a Visa or Visa Electron Merchant may provide Cash-Back to Visa or Visa Electron Cardholders for Domestic Transactions only.

The Car Rental Company must not require more than 72 hours’ cancellation notification prior to the scheduled rental date.X. 5.1. Volume I—General Rules 187 .2 Billing Information 5.b A participating Car Rental Company must accept all Visa Cards or Visa Electron Cards for reservations under the Specialized Vehicle Reservation Service.X.4. Billing Information The Car Rental Company must obtain the Cardholder name.X.6 Cancellation Confirmation 5.X.X.X.4.4.5.4. and expiration date as displayed on the Visa Card or Visa Electron Card.5.4.X.X.a 5.b 5.X. Cancellation Period The Car Rental Company must accept all cancellation requests if made by the specified time. 5.3 5. The Car Rental Company must advise the Cardholder that a “no-show” fee (not to exceed 2 days’ rental) may be billed if the Cardholder has neither: • Rented the Specialized Vehicle by the end of the guarantee period • Properly cancelled the reservation.X.X.2 5. and expiration date as displayed on the Visa Card or Visa Electron Card • Name and exact street address of the Merchant Outlet • Confirmation code • Rate • Cardholder obligations • Cancellation and any other service details 5.4.6.5.4.a Reservation Confirmation For a reservation made with at least 72 hours’ notice.X.X. If the Cardholder makes the reservation within 72 hours of the scheduled arrival date.4 5.4.4. as specified in Section 5.4.X. Account Number. as required in Section 5.X.6 5.4.4.a 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.5. the cancellation deadline must be 12 hours prior to the scheduled rental time on the scheduled pick-up date. Account Number.X.4.3. Cancellation Confirmation The Car Rental Company must provide a cancellation code and advise the Cardholder to retain it in case of dispute.b 5.4.5 5.4. the Car Rental Company must mail a confirmation only on Cardholder request.c 5.3.4.5.b For reservations made with less than 72 hours’ notice.a Reservation Information The Car Rental Company must inform the Cardholder that the reserved Specialized Vehicle will be held until the end of the guaranteed rental period unless cancelled within the required time.5 5.4.X.4.4. the Car Rental Company must send the Cardholder a written confirmation containing the following information: • Cardholder name.X.4.

7.Y.7.Y.4. Account Number.8 5.c The Car Rental Company must follow normal Authorization and Deposit requirements for a Car Rental Company.4 and Section 5.b 5.X.b If requested.4. Account Number.Y.Y.4. A Member’s encashment policy must be as favorable for Cheques as for other cheque brands.Y.X.1.2 5.4.c 5. The Car Rental Company may then prepare a Transaction Receipt including all of the following: • No-Show Transaction fee plus tax.4. and Card expiration date as provided by the Cardholder • Words “No-Show” on the signature line of the Transaction Receipt 5. Unavailable Specialized Vehicles If the Specialized Vehicle is unavailable. and Card expiration date • Cancellation code • Cancellation details 5.7 5.X.4.1 5.4.X.4.X. the Member may accept the Cheque.2.1.4. 5.E. Encashment Procedure When encashing a Cheque.a Cheque Acceptance General Each Member must accept and encash all Cheques denominated in currencies usually exchanged in the local market.Y. as applicable • Cardholder name.7 Unclaimed Specialized Vehicles 5.1.X.4. a Member must both: • Witness the customer countersigning the Cheque in the lower left signature area • Compare the countersignature with the signature appearing in the upper right signature area.2.7.Chapter 5: Payment Acceptance 5.a 188 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.a Unclaimed Specialized Vehicles The Car Rental Company must hold the Specialized Vehicle according to the reservation if the Cardholder has not claimed or properly cancelled the reservation by the specified time.F.4. Visa guarantees reimbursement for the Cheque amount if the Member complies with Section 5.4.3.4.Y. as specified in Section 5.X.2 Encashment Procedure 5.Y 5.1.6.Y.4. Volume I—General Rules . the Car Rental Company must provide the following services at no charge to the Cardholder: • Comparable vehicle at another car rental establishment for the reservation period • Transportation to the alternate car rental establishment 5.4. the Car Rental Company must provide the Cardholder with a written confirmation that contains the following information: • Cardholder name. If the signatures appear similar.b 5.4.

c. the Member must only accept the Cheque if the presenter is a known customer. Encashment Limitations If the Cheque has already been countersigned. it may accept the Cheque.D Rewards Paid by Acquirer for Recovered Cards The Merchant is paid a reward for each Card recovered.2. If the Member is satisfied with the identification comparison.C Notification of Recovered Cards The Merchant must notify its Acquirer that it has recovered the Card and ask for further instructions. 5.Y.2. peaceful means to retain all Visa Cards and Visa Electron Cards listed in the Card Recovery Bulletin. “Acquirer Requirements & Information.b If the Member is uncertain as to the similarity of the signatures.B Reasons for Card Recovery A Merchant should not complete a Transaction and should attempt to recover the Visa Card or Visa Electron Card for any of the following reasons: • Account Number appears on a Card Recovery Bulletin • Acquirer requests its retention • 4 digits printed below the embossed or printed Account Number do not match the first 4 digits of the embossed or printed Account Number 5.4.3 Encashment Limitations 5. as specified in Chapter 2. “Risk Management” and Chapter 4.3 5.5.5.13. it may request that the customer sign the Cheque on the back and provide identification.5 CARD RECOVERY SEE ALSO: Visa monitors Merchant activity.D Rewards Paid by Acquirer for Recovered Cards 5.4. Volume I—General Rules 189 .Y.5.5.4.5. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.E.5.” These programs include: • • • • • • • Global Merchant Chargeback Monitoring Program High-Risk Electronic Commerce Merchant Monitoring Standards High-Risk Merchant Designation High-Risk Telemarketing Merchant Monitoring Standards Merchant Activity Monitoring Standards Online Gambling Transaction Audit Program Online Gambling Credit Compliance Program 5. or if the presenter is not the original purchaser of the Cheque. as specified in Section 4.Y.A Recovered Card Procedures A Merchant must use reasonable. and full recourse is available. 5. 5.

190 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.Chapter 5: Payment Acceptance 5.5. Volume I—General Rules .E Merchant Monitoring Programs—Compliance 5.5.E Merchant Monitoring Programs—Compliance 5.5.E Merchant Monitoring Programs—Compliance Visa may contact a Merchant Outlet directly and conduct an onsite investigation of the Merchant Outlet at any time.

3 Non-Assignable Right A Member’s right to use VisaNet is not assignable and its duties are non-delegable without prior written consent from Visa. 6.B. However.1.6 Visa Extended Access Effective 31 December 2007.2 1 2 A variance to this requirement applies in the jurisdiction of the U. 6. excluding Member-supplied data or equipment. equipment.2 Confidentiality VisaNet consists of confidential and proprietary information belonging to Visa.4 Restricted Use Each Member must restrict its use of the VisaNet systems and services to purposes specifically approved by Visa.B.1.1 Use of VisaNet Proprietary Interest No Member will have any property or other right.6 6. software. or in any systems. claim.B.S.A Payment Services GENERAL REQUIREMENTS BIN Processing Each Member and VisaNet Processor must be capable of accepting and processing any Visalicensed BIN for any Visa-defined purpose.1.A. 6.B.1. adjustment.1. or modification to Visa Extended Access. except as expressly authorized by Visa.S. a Member must complete their migration to Visa Extended Access to access VisaNet. Volume I—General Rules 191 . in the VisaNet systems or services. alternation.B 6. or Copyright interest.1 6. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. or interest. including any patent right.1. by agreement or otherwise. to ensure that its employees or agents with access to VisaNet are: • Advised of the confidential and proprietary nature of these systems • Prohibited from providing access to or disclosing these systems to any third party1 • Prohibited from using these systems for any purpose not authorized in the Visa International Operating Regulations 6. processes. or data that Visa uses with the VisaNet systems or services.B.1. Member using Direct Exchange (DEX). Region. a Member may use a non-Member VisaNet Processor that has executed and delivered to Visa a VisaNet Letter of Agreement (Exhibit 5A). A Member must not make or attempt to make any repair. Each Member must take appropriate action. 6. Trade Secret right.A. This requirement does not apply to a Visa U.

VisaNet manuals 1 This requirement does not apply to a Visa U. and logs required by Visa and providing them at the request of Visa • Effective 31 December 2007.B.I.1. System and BASE II records. 192 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. documents.P.1. or inspection of Visa Extended Access3.7 BASE II Edit Package A Member may modify or enhance the BASE II Edit Package software for its own use if it both: • Does not take any action that may endanger the rights of Visa in and to the BASE II Edit Package software • Uses all updated versions of the BASE II Edit Package software supplied by Visa 6. notifying Visa promptly of any failure of Visa Extended Access to operate properly on its premises or the premises of its agent or independent contractor3 • Providing computer time and a sufficient number of qualified personnel required to ensure prompt and efficient installation and use of the V.I.I.Visa International Operating Regulations . providing a location that meets the requirements of Visa for installing Visa Extended Access on the Member’s premises1 • Providing a sufficient number of qualified personnel that the Member will train to meet Visa specifications • Maintaining V. it must both: • Be linked to the Single Message System either directly or through its VisaNet Processor • Comply with the specifications for Authorization and Clearing specified in both the: .1.C Single Message System If a Member processes Online Financial and Deferred Clearing Transactions as part of the Single Message System.B.8 Support Each participating Member must provide. service.P. Member using Direct Exchange (DEX).1.Chapter 6: Payment Services 6. • Effective 31 December 2007. reasonable support requested by Visa for installing the V.7 BASE II Edit Package 6.C Single Message System 6.S. providing access to its premises and cooperating with Visa and its authorized agents in conjunction with the installation. System or BASE II Edit Package software supplied by Visa 6.P. repair.A. System or BASE II.B. without cost to Visa. including: • Effective 31 December 2007. Volume I—General Rules .1.

1. regardless of how the Authorization is routed or where it is processed • Required Message Content for VisaNet Financial Transactions (Exhibit 3A) • Required Message Content for VisaNet Authorization Requests (Exhibit 3B) • VisaNet manuals 6.2.I. System.A.A.B.4.4 6.2. 6.2 AUTHORIZATION.3 Responsibility for Telephone.2.4.A. Fax. offline-authorized Transactions. For Domestic Authorizations. ATM Cash Disbursements and Manual Cash Disbursements must be authorized in the Transaction Currency. System.2 6. Volume I—General Rules 193 .1 6.6.4 Currency Conversion 6. before entering the Authorization Request into the V.2.A.1.2. 6. CLEARING AND SETTLEMENT Authorization Transactions This section governs all International and Domestic Authorizations. and National Operating Regulations applicable in the Transaction Country or Visa Region. an Acquirer may record and recover these costs from the Issuer.2 6. • Fails to obtain an Authorization for above-Floor Limit Transactions 6.2.A. This requirement is not applicable to Chip-initiated.a General Authorization Requirements Each Member must comply with the following: • Visa International Operating Regulations.A.2. An ATM Authorization Request must be in the Transaction Currency.b Visa provides Authorization processing to Members using the V. CLEARING AND SETTLEMENT 6. as specified in Section 8.C.A AUTHORIZATION.c 6.A. An Acquirer must process all Authorizations for International Transactions through VisaNet. 6.I.a Currency Conversion An Authorization Request must be in the Transaction Currency or in US dollars.2.2.A. Responsibility for Losses An Acquirer is liable for losses suffered by an Issuer on a Transaction if the Acquirer or its Merchant does any of the following: • Ignores a Decline Response and grants an Authorization • Fails to check the Card Recovery Bulletin for below-Floor Limit Transactions. The Acquirer may convert the Authorization amount into US dollars.1.P.1.2.A. Members must pay for Authorization processing and applicable fees and charges specified in Section 8.A and the applicable Regional Operating Regulations.6. fax.2.b 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Regional Operating Regulations. as specified in Section 1. and Telex Calls An Acquirer must pay for telephone. it may be superseded in whole or in part by either Private Agreements or the operating regulations of Group Members. using a generally accepted source.P.2. However. or telex calls made to an Issuer for Authorization purposes.A.

1 1 This requirement does not apply to a Visa U. and retain this file for 15 calendar days after the Settlement Date. as specified in Section 1.5. which may not be key entered.1 Applicability Regardless of how a Transaction is routed or where it is processed.C.S. Regional Operating Regulations.2.2.B.A.B.2.a Online Financial Transactions An Online Financial Transaction Authorization Request for a Visa or Visa Electron Transaction must originate at an ATM or a Point-of-Transaction Terminal and include both the: • Entire unaltered contents of track 1 or track 2 of the Magnetic Stripe or the Magnetic-Stripe Image on the Chip • Final amount of the Transaction 6.a Effective 31 December 2007.2.2. or National Operating Regulations affecting the Transaction Country.A.2.A.1.C 6. 6.A.5 6.b A purchase Transaction may be key-entered either: • In a Card-Absent Environment • If the Magnetic Stripe cannot be read.B General Clearing Requirements For Domestic Transactions.1 Clearing Requirements through VisaNet Interchange Sent via VisaNet Access Point A Member must generate a duplicate Interchange File prior to transmitting Interchange to Visa. as specified in the VisaNet manuals. 6.5.Chapter 6: Payment Services 6. 194 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Volume I—General Rules . the Transaction is subject to the applicable Visa International Operating Regulations.2. 6. the following rules that govern the Clearing of all Transactions may be superseded by either Private Agreements or the operating regulations of Group Members. 6. Member using Direct Exchange (DEX).1.2.C. including those resulting from the use of restricted Cards outside the country of issuance.2. 6.1 Interchange Sent via VisaNet Access Point 6. if a Member has Visa Extended Access.A.2. unless it is a Visa Electron Transaction.C.2 Required Interchange through VisaNet A Member must clear International Transactions through VisaNet.2. the Member must use it to transmit its Interchange.5 Online Financial Transactions 6.C.

If Members with Private Agreements elect to send Domestic Interchange tapes to another Member. the Member must proceed as follows: 1 • If unavailable for fewer than 5 calendar days.C. If Visa has processed the original file.c 6. or telex.2.2.4.A.1.2.C.C.b Effective 31 December 2007.b 6.3. Notification of Duplicate Data: Through VisaNet This section applies to Members that clear Interchange through VisaNet.4.C. the Member must prepare the transmission as usual and send the Interchange to Visa as soon as the VisaNet Access Point becomes available • If unavailable for 5 or more calendar days. fax. 6. if appropriate. the Member must send the Interchange to Visa as soon as possible.3.4.4 6.C. and provide both the: • File Processing Date • Tape number.C.2. as specified in the VisaNet manuals 6. Volume I—General Rules 195 . for a mailed tape 6.a If a Member detects duplicate data prior to sending it to Visa.3 Exception for Domestic Interchange Only Domestic Interchange under Private Agreements may be processed outside of VisaNet.C. if a Member’s Visa Extended Access is expected to be unavailable.C.C.4.C.2.2.3.C.2. The Member must either: • Prepare the Reversal.2.2. the Member must send the corrected file no later than the next business day.6.b These agreements must exclude Interchange originating from an International Airline.C.2.2.d 1 This requirement does not apply to a Visa U.C. as specified in Section 6.S.2.3 Exception for Domestic Interchange 6. 6.6 • Use the File Correction Service.c If Visa has received but not yet processed the file containing the duplicate data. as specified in Section 6.C. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. If the Member detects duplicate data on a file previously sent.4 Notification of Duplicate Data: Through VisaNet 6. the Member must reverse the duplicate data. Members with Private Agreements may send Domestic Interchange to Visa if they provide Visa with at least 30 calendar days’ advance written notice.a 6.2. Member using Direct Exchange (DEX). it must immediately notify Visa of the situation by telephone. they must do so by the fastest means possible.2. Members also must provide Visa with at least 30 calendar days’ written notice for termination of these Agreements.9 6. it must correct the duplication before transmission.

2. fax. 6.C.2.C. If the Sending Member detects duplicate data on a file previously sent.2.d 6.6 Member Reversal of Duplicate Data: Through VisaNet This section applies to Members that clear Interchange through VisaNet. The Member must not change any other information in the duplicate Transaction.2.C.C.Chapter 6: Payment Services 6.5 Notification of Duplicate Data: Exceptions for Private Agreements This section applies to Members with Private Agreements that process Domestic Interchange outside of VisaNet. as specified in Section 6.b 6. the Sending Member must reverse the duplicate data.6. it must immediately notify the Receiving Member of the situation by telephone. using the VisaNet fee collection process as specified in Section 8.C.c Visa assesses the responsible Members for any foreign exchange loss due to currency fluctuation between the Central Processing Date of the duplicate data and the Reversal date. ADDITIONAL INFORMATION: Visa reverses the duplicate transactions using either the appropriate Basic Currency Conversion Rate or the Currency Conversion Rate effective on the Central Processing Date of the duplication.A.2. or telex. as specified in Section 6.C.5 Notification of Duplicate Data: Exceptions for Private Agreements 6. as specified in the VisaNet manuals.5.2.c If the Receiving Member has received but not yet processed the file containing the duplicate data. If the Receiving Member has processed the original file.C.C.2. if appropriate.5.a To reverse duplicate data.C. it must correct the duplication before transmission.a If a Sending Member detects duplicate data prior to sending it to the Receiving Member.6 • Use the File Correction Service.6. The Sending Member must either: • Prepare the Reversal. 196 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.2.2.2.b An Issuer must reverse the duplicate Transactions from its Cardholder records upon receipt of the Reversal information.6.1. 6. the Member must: • Identify the Processing Date of the Transaction that it is reversing • Replace the Transaction codes of the duplicate Transactions with the appropriate Reversal codes. 6. Volume I—General Rules .6 Member Reversal of Duplicate Data: Through VisaNet 6. • Send the Reversals to Visa within 1 business day of notification of the duplicate data 6.2.C. and provide both the: • File Processing Date • Tape number.C.C.5. for a mailed tape 6.2.5. the Sending Member must send the corrected file no later than the next business day.6.C.2.9 6.

2.2.b 6.2.2.C. An Acquirer must process a credit Reversal using BASE II Transaction code 26 or a debit Adjustment using Single Message System message type 0220 within 30 calendar days of the Processing Date of the initial credit Transaction.9.a Member Reversal or Adjustment of Credit Transactions through VisaNet An Acquirer may initiate a credit Reversal using BASE II Transaction code 26. To reverse duplicate Interchange data. the Member must: • Identify the Processing Date of the Transactions that it is reversing • Replace the Transaction codes of the duplicate Transactions with the appropriate Reversal codes. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.6.2. A Member that submits a duplicate Interchange File may request Visa to reverse any of the following: • An entire day’s Interchange duplication • Batches of previously transmitted Interchange • Batches captured more than once on the same outgoing Interchange 6.a 6.C.8.2.C.C. at its option.7 Member Reversal of Duplicate Data: Exceptions for Private Agreements This section applies to Members with Private Agreements that process Domestic Interchange outside of VisaNet.2. 6.c Visa may independently choose to perform this service on behalf of the Sending Member.b A Member.8.2.C.9. • Send the Reversals to the Receiving Member within 1 business day of notification of the duplicate data 6. Volume I—General Rules 197 .C. The Member must not change any other information in the duplicate Transaction. only for the correction of inadvertent processing errors.2.9.8 6. as specified in the VisaNet manuals.9 6.2.C. File Correction Service This section applies only to Interchange cleared through VisaNet.9 File Correction Service 6.7 Member Reversal of Duplicate Data: Exceptions for Private Agreements 6. if circumstances warrant such action.C. may use the File Correction Service to reverse duplicate data.C.C.

198 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.THIS PAGE INTENTIONALLY LEFT BLANK. Volume I—General Rules .

7.7 7. Not applicable to a Vehicle-Specific Fleet Card Transaction. 7. responsibilities. Only Group Member operating regulations or Private Agreements may supersede this section. It also governs the Chargeback and Representment process. This section governs Issuer and Acquirer rights. Volume I—General Rules 199 .A Request for Transaction Receipt Copy An Issuer may request and must accept a Transaction Receipt copy.3. and procedures for obtaining and providing these documents.3 TRANSACTION RECEIPT RETRIEVAL An Issuer may request a Transaction Receipt from an Acquirer. including a Substitute Transaction Receipt. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.2 MUTUAL ASSISTANCE A Member must attempt to offer mutual assistance to other Members to resolve disputes between both: • Its Cardholder and another Member’s Merchant • Its Merchant and another Member’s Cardholder If a Cardholder or Merchant accepts financial liability for a Transaction. and Representments INTRODUCTION This chapter governs the Transaction Receipt retrieval process. 7.1 Transaction Receipt Retrieval. Table 7-2 lists the Single Message System codes. Table 7-1 lists reasons for requesting Transaction Receipt copies and their corresponding BASE II request codes. Chargebacks. Table 7-1: Transaction Receipt Retrieval Request Reasons (BASE II Retrieval Request) BASE II Request Code 28 29 30 32 33 34 Request Reason for Copy BASE II Transaction Code 52 Request for copy bearing signature1 T&E Document request Cardholder request due to dispute Cardholder does not recognize Transaction Fraud analysis request Legal process request 1. its Member must reimburse the other Member directly.

Not applicable to a Vehicle-Specific Fleet Card Transaction.3.B Transaction Receipt Retention If requested. 12 months from Processing Date 180 calendar days from Processing Date 12 months from Processing Date of latest Transaction Document Original Transaction Receipt Transaction Receipt copy or substitute T&E Document Recurring Transaction Receipt 7.1 Transaction Receipt Request and Fulfillment Data Minimum Data Requirements Each Retrieval Request must contain at least the following data: • Acquirer Reference Number • Account Number • Transaction Date of original Presentment • Merchant Category Code • Either the Transaction amount in the Transaction Currency or a complete Merchant description • Applicable Retrieval Request reason code from Table 7-1 or Table 7-2 200 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.3. Table 7-3: Transaction Receipt Retention Periods Retention Period According to applicable law. Original may then be destroyed if a copy replaces it.Chapter 7: Transaction Receipt Retrieval.C.C 7.3. an Acquirer must provide an Issuer with a legible Transaction Receipt copy during the required retention period. Volume I—General Rules . and Representments Table 7-2: Transaction Receipt Retrieval Request Reasons (Single Message System) 7. 7.C.3. Chargebacks.1 Minimum Data Requirements Table 7-2: Transaction Receipt Retrieval Request Reasons (Single Message System) Online Request Only 0028 0029 0030 0032 0033 0034 Message Reason Code (Field 63.3) in Single Message System Request for Copy Message Request for copy bearing signature1 T&E Document request Cardholder request due to dispute Cardholder does not recognize Transaction Fraud analysis request Legal process request 1. as specified in Table 7-3.

3.3 • Electronic Transaction Receipt (Exhibit 7I) 7.C.7. Table 7-4: Transaction Receipt Fulfillment Documents—Unattended Acceptance Terminals Transaction Type Magnetic-Stripe Telephone Cardholder-Activated Transaction Type A Copy Transaction log Cardholder-Activated Transaction Type B or Type C Copy Transaction log Copy Requested Document Not applicable None Required Data on Document Account Number Transaction Date Transaction Time Transaction Amount Authorization Code Evidence of electronic Card Imprint U U U U U U U 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Table 7-5.C.9 • Section 5.3. the Acquirer must provide the listed documents containing the specified data.3.3 Transaction Receipt Fulfillment Documents—Data Requirements To satisfy a Retrieval Request for the Transaction types appearing in Table 7-4.C.3.4.B.C.F.2 Transaction Fulfillment Document Requirements — Small Ticket Transaction Each Fulfillment for a Small Ticket Transaction must contain at least the following data: • Merchant name • Total Transaction amount • Date • Confirmation that Cardholder performed payment using a Visa Card or a Visa Electron Card or a Proximity Payment Device SEE ALSO: • Section 5. Volume I—General Rules 201 . and Table 7-6.2 Transaction Fulfillment Document Requirements — Small Ticket Transaction Table 7-4: Transaction Receipt Fulfillment Documents—Unattended Acceptance Terminals 7.4 • Section 1.2.

Retail. Mail/Phone Order. Chargebacks.6.3. an Electronic Commerce Merchant must provide the details specified in Section 5.B. To remedy a Retrieval Request or use Reason Code 75. 2. Mail/Phone Order. and Electronic Commerce Transactions Table 7-5: Transaction Receipt Fulfillment Documents—Recurring.1. or in paper form.b Copy Substitute Transaction Receipt Electronic Commerce Copy Requested Document Copy Cardholder written permission Copy Substitute Transaction Receipt Required Data on Document Account Number Cardholder Name Transaction Date Transaction Amount Transaction Currency Authorization Code Cardholder Signature Merchant Name Merchant Location Description Itemized Charges U U U U Not applicable If any U1 U U Merchandise or services U U U U U Not applicable If any Not applicable U U Merchandise or services Not applicable U U U U U U Not applicable U Online address Merchandise or services2 Not applicable 1. Mail/Phone Order. Mail/ Phone Order. or Retail as permitted in Section 7.2. for the duration of the Recurring Transactions and provide it upon Issuer request. Volume I—General Rules .C. “Transaction Not Recognized” for an Aggregated Transaction.D. as specified in Section 5. Retail. other electronic record. and Electronic Commerce Transactions Table 7-5: Transaction Receipt Fulfillment Documents—Recurring.Chapter 7: Transaction Receipt Retrieval. The Recurring Services Merchant must retain the Cardholder’s permission in a format such as an e-mail. Retail.a for the individual purchases that have been aggregated.1. 202 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. and Electronic Commerce Transactions Transaction Type Recurring or Mail Order (Excludes Phone Order) Recurring. and Representments Table 7-5: Transaction Receipt Fulfillment Documents—Recurring.3.

mileage. and check-out U3 Dates of cruise embarkation and disembarkation U U If applicable U If any U If any U U If any U U If any U U U If any U U U If available and applicable U U U U If applicable U U U U U U U Itemized Charges 1. tax. check-in. and if one was created. Volume I—General Rules 203 . rental rates. cash received. car rental agreement. including the Transaction Receipt. 2. actual rate. a Guest Folio.Table 7-6: Transaction Receipt Fulfillment Documents—T&E Transactions Table 7-6: Transaction Receipt Fulfillment Documents—T&E Transactions Table 7-6: Transaction Receipt Fulfillment Documents—T&E Transactions Transaction Type Car Rental Airline Copy U Hotel Copy U U1 Cruise Line Copy U U1 Document Type Copy Substitute Transaction Receipt T&E Document Copy U U1 Required Data on Document Account Number Cardholder Name Passenger or Guest Name. refueling and insurance charges. Includes type of car. The Card Imprint and Cardholder signature must also be included if either or both were obtained. billing method. and incidental charges. Must include a copy of all documents pertaining to a T&E Transaction. beverage. as applicable. adjustments. Includes room rate. and rental agent ID number. tax. if different than Cardholder Name Cardholder Address Address where tickets were sent Transaction Date Rental and Return Dates Transaction Code Transaction Amount Authorization Code Merchant Name Merchant Location Rental and Return location Travel Agent Name and Address Rental Agreement Number Description U U2 Airline flight information Dates of stay. 3. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. and food.

1.c 7.3.D.1.” with a Substitute Transaction Receipt containing the complete Account Number and the data elements specified in Table 7-5. Chargebacks.3.D.D.d 7.f A Nonfulfillment Message must include the Copy Request Identifier and one of the message codes listed in Table 7-7.D VisaNet Copy Request and Fulfillment Service Table 7-7: VisaNet Copy Request and Fulfillment Service—Nonfulfillment Message Codes 7.e A Fulfillment must both: • Be legible enough for the Cardholder to read or for the Issuer to identify the Account Number • Include the unique 12-digit Copy Request Identifier assigned by VisaNet 7.D.3.D VisaNet Copy Request and Fulfillment Service All Issuers and Acquirers must participate in the VisaNet Copy Request and Fulfillment Service when initiating or responding to a Retrieval Request.b When a Transaction Receipt contains a truncated or disguised Account Number. The Acquirer may provide the Issuer with a Transaction Receipt that contains a truncated or disguised Account Number.1. This section governs the VisaNet Copy Request and Fulfillment Service. “Cardholder request due to dispute.1.3.D. and Representments 7. The Acquirer is not required to provide a Transaction Receipt for either: • ATM Cash Disbursement • Magnetic-Stripe Telephone Transaction 7.3.1 7.3. 7.1. Volume I—General Rules .a Acquirer Responsibilities An Acquirer must respond within 30 calendar days of the Retrieval Request Processing Date with one of the following: • Fulfillment • Nonfulfillment Message • Interchange log indicating that full credit for the original Transaction amount was processed to the Cardholder Account Number 7.D.3.Chapter 7: Transaction Receipt Retrieval. an Acquirer may respond to a Retrieval Request reason code 30. Table 7-7: VisaNet Copy Request and Fulfillment Service—Nonfulfillment Message Codes Description Invalid Request: Incorrect Account Number Invalid Request: Not a valid Acquirer Reference Number Item could not be located—Charge back Acquirer will not fulfill—Charge back Transaction Receipt not required or previously fulfilled Message Code 01 02 03 04 05 204 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.3. An Issuer must not initiate a manual request through the VisaNet Copy Request and Fulfillment Service for BASE II Transaction code 52.D.3.1.

E.a 7. The Acquirer must use the same method for sending the notification as the Issuer used to request the Transaction Receipt.3.F.F 7.1.1 Acquirer Discrepancy Notification Request Discrepancy or Data Omission If the Acquirer cannot satisfy a Retrieval Request due to an Issuer discrepancy or data omission.b The notification must repeat the request information and identify the discrepancy.2 Fee Recovery 7.B. 7.3. it may either: • Correct the discrepancy or omission and request the Transaction Receipt again • If it cannot identify the discrepancy or omission.3.3.2 Issuer Rights 7.3.D.3.7.E.3. 7.1 Retrieval Fees Fees Visa charges the Issuer and reimburses the Acquirer for a Retrieval Request as specified in Section 8.E.F.1.3.E.3.F. Issuer Responsibilities If the Issuer receives a discrepancy notification. Volume I—General Rules 205 . if one of the following applies: • Acquirer did not respond to a Retrieval Request within 30 calendar days of the request • Acquirer sent a Nonfulfillment Message code • Acquirer did not send a valid or correct Fulfillment 7.3. for an International Transaction.D.4. the Acquirer must notify the Issuer within 2 business days of the receipt of the request.2 Fee Recovery The Issuer may recover fees for Retrieval Requests for any of the following reasons: • Acquirer did not properly supply the requested Transaction Receipt • Substitute Transaction Receipt does not include the required data • Request resulted from an incorrect Merchant description or a zero-filled or incorrect Transaction Date in the VisaNet transmission 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.2 7. charge back the Transaction after expiration of the waiting period 7.3.E 7.2 Issuer Rights An Issuer may exercise a Chargeback right for the Chargeback reason code applicable to the dispute.

b 206 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. the Acquirer may represent the Chargeback to the Issuer. the VisaNet Documentation Automation Service). using a Visaapproved electronic documentation transfer method (e.6. or any other non-automated method. and Representments 7.B.B.4 7.B 7. A Member may also transmit a Chargeback for a Domestic Transaction through an Interchange tape or by other means under a Private Agreement. The Issuer must not charge back the Transaction a second time.7 through Section 7.2.B.2. and the Acquirer must not represent the Transaction a second time.B.a Documentation A Member sending Chargeback or Representment documentation must do so within 8 calendar days of the Chargeback or Representment Processing Date. with the exception of Reason Code 93. The Member must not send Chargeback or Representment documentation by mail. Similarly.4 CHARGEBACKS AND REPRESENTMENTS 7.4. Chargebacks. Figure 7-1 illustrates this process.4. an Issuer may charge back a Transaction to the Acquirer under the conditions specified in Volume II—Dispute Resolution Rules beginning in Section 1.B.4.4. 7. 7.g. Volume I—General Rules .A CHARGEBACKS AND REPRESENTMENTS Chargeback and Representment Process After receiving a Presentment. Figure 7-1 Chargeback and Representment Process Through VisaNet A Member may have the right to file for Arbitration after completing the Chargeback/ Representment cycle (see Section 7.11). SEE ALSO: • BASE II Record Requirements (Exhibit 2L) for the data that must appear in Chargeback and Representment transmission records • VisaNet manuals for the required formats 7. fax.4.2 7.4. “Merchant Fraud Performance Program”.Chapter 7: Transaction Receipt Retrieval.4.2 Documentation 7.1 Chargeback and Representment Transmission Clearing and Settlement A Member must process a Chargeback or Representment for an International Transaction through VisaNet..

C. “Not as Described or Defective Merchandise” • Reason Code 83.1.4.4.4.7. Visa returns a Presentment to the Acquirer if the Account Number was listed on the applicable Card Recovery Bulletin within 10 calendar days prior to the Processing Date.4.D.2. if the dispute involves an Electronic Commerce Transaction and the conditions are met for any of the following Chargebacks: • Reason Code 30. 7.d The Issuer must not be reimbursed twice for the same Transaction.4.C.4. Volume I—General Rules 207 .4.C.D.3 Return of Chargeback The Chargeback Reduction Service may return an invalid Chargeback to the Issuer if all Chargeback requirements are not met.4.a 7.1.D.2 7.1.D. “Cancelled Recurring Transaction” • Reason Code 53.4.4. Table 7-8 through Table 7-17 specify the Chargeback reasons and time limits. the Issuer must credit the Cardholder for the Chargeback amount. “Credit Not Processed” 7.a Return of BASE II Presentment If the BASE II Transaction Date field is zero-filled. If the BASE II Transaction Date field is not zero-filled.D. 7.1 Chargeback Reduction Service Overview The Chargeback Reduction Service rejects invalid or incomplete Chargebacks and returns them to the Issuer.4.C Chargeback Reduction Service 7. These rejected records are not considered completed Chargebacks.4. An Issuer must credit its Cardholder’s account for the amount in dispute. the Issuer must attempt to honor the Transaction. “Fraud—Card-Absent Environment” • Reason Code 85.b 7.C. If this fails and the Issuer has already billed the Transaction to the Cardholder.C.4.2. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.C 7.D Chargeback An Issuer may charge back a Transaction to an Acquirer under certain conditions.b Attempt to Settle Before exercising a Chargeback. The Issuer may either: • Correct the rejected record and resubmit it as a Chargeback within the applicable Chargeback Period • Accept financial liability for the Transaction 7. Visa returns a Presentment to the Acquirer if all of the following apply: • Account Number was listed on a Card Recovery Bulletin • Card Recovery Bulletin Listing was effective in the Card Recovery Bulletin Region of the Merchant Outlet on the Transaction Date indicated in the BASE II record • Transaction amount is below the Floor Limit 7.1 Attempt to Settle 7. whether or not a Chargeback was initiated. “Services Not Provided or Merchandise Not Received” • Reason Code 41.c 7.1.1 7.4.D.

4.4.4.e A Cardholder must not be credited twice as a result of both a: • Chargeback • Credit processed by a Merchant 7. and Representments 7. Non-Receipt Goods/Services—Group 6 All of the Chargebacks in the following tables are specified in detail.6.2. 7. Fraud—Group 2 • Table 7-10.4.D. the Chargeback reason codes included in each group.D.2 Chargeback Dispute Groups and Time Limits Table 7-8: Request for Information—Group 1 Chargeback Reasons 7. Processing Error—Group 4 • Table 7-12. in Volume II— Dispute Resolution Rules.D. Cancelled/Returned—Group 5 • Table 7-13.1. Request for Information—Group 1 • Table 7-9.D. and the Chargeback time limits: • Table 7-8.a Request for Information—Group 1 Table 7-8 lists the Chargebacks that may apply if an Issuer initiated a Retrieval Request and the Acquirer either: • Fulfilled the request with an illegible Fulfillment • Did not provide additional Transaction Information beyond the data submitted in the Clearing Record Table 7-8: Request for Information—Group 1 Chargeback Reasons Reason Code 60 75 Time Limit (Calendar Days) 120 120 Chargeback Reasons Illegible Fulfillment Transaction Not Recognized 208 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. beginning in Section 1. Volume I—General Rules .2 Chargeback Dispute Groups and Time Limits The following tables list the Chargeback dispute groups. Authorization—Group 3 • Table 7-11.Chapter 7: Transaction Receipt Retrieval. Chargebacks.

Table 7-9: Fraud—Group 2 Chargeback Reasons

Table 7-10: Authorization—Group 3 Chargeback Reasons

7.4.D.2.b

Fraud—Group 2 Table 7-9 lists the Chargebacks that may apply if a Cardholder asserts that he did not authorize or participate in a Transaction, or an Issuer certifies that the Account Number used to complete a Transaction is fictitious or no longer valid. Table 7-9: Fraud—Group 2 Chargeback Reasons
Reason Code 57 62 81 83 93 93 Time Limit (Calendar Days) 120 120 120 120 120 120

Chargeback Reasons Fraudulent Multiple Transactions Counterfeit Transaction Fraud—Card-Present Environment Fraud—Card-Absent Environment Risk Identification Service Effective through 31 August 2007 Merchant Fraud Performance Program
7.4.D.2.c

Authorization—Group 3 Table 7-10 lists the Chargebacks that may apply if a Merchant or an Acquirer did not follow the proper Authorization procedures. Table 7-10: Authorization—Group 3 Chargeback Reasons
Chargeback Reasons Card Recovery Bulletin or Exception File Declined Authorization No Authorization Expired Card Service Code Violation Reason Code 70 71 72 73 78 Time Limit (Calendar Days) 75 75 75 75 75

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Chapter 7: Transaction Receipt Retrieval, Chargebacks, and Representments Table 7-11: Processing Error—Group 4 Chargeback Reasons Table 7-12: Cancelled/Returned—Group 5 Chargeback Reasons

7.4.D.2.d

Processing Error—Group 4 Table 7-11 lists the Chargebacks that may apply if a Merchant incorrectly submitted a Transaction or an Acquirer made a technical error in processing a Transaction. Table 7-11: Processing Error—Group 4 Chargeback Reasons
Chargeback Reasons Late Presentment Incorrect Currency or Transaction Code or Domestic Transaction Processing Violation Non-Matching Account Number Incorrect Transaction Amount or Account Number Duplicate Processing Paid by Other Means Transaction Exceeds Limited Amount Reason Code 74 76 77 80 82 86 96 Time Limit (Calendar Days) 120 120 120 120 120 120 120

7.4.D.2.e

Cancelled/Returned—Group 5 Table 7-12 lists the Chargebacks that may apply if either: • A Merchant issued a Credit Transaction Receipt, but did not process it • A Cardholder cancelled a service or returned merchandise and the Merchant did not process a Credit Transaction Receipt Table 7-12: Cancelled/Returned—Group 5 Chargeback Reasons
Chargeback Reasons Cancelled Recurring Transaction Not as Described or Defective Merchandise Credit Not Processed Reason Code 41 53 85 Time Limit (Calendar Days) 120 120 120

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Table 7-13: Non-Receipt Goods/Services—Group 6 Chargeback Reasons

Table 7-14: ATM or Load Transaction Chargeback Reasons

7.4.D.2.f

Non-Receipt Goods/Services—Group 6 Table 7-13 lists the Chargebacks that may apply if either: • A Merchant was unable or unwilling to provide the service, or the Cardholder or authorized person did not receive the merchandise at the agreed-upon location or by the agreed-upon date • A Cardholder completed an ATM Cash Disbursement or Load Transaction but did not receive cash or Load Transaction value, or received only a portion of the cash or Load Transaction value Table 7-13: Non-Receipt Goods/Services—Group 6 Chargeback Reasons
Chargeback Reasons Services Not Provided or Merchandise Not Received Non-Receipt of Cash or Load Transaction Value at ATM or Load Device Reason Code 30 90 Time Limit (Calendar Days) 120 120

7.4.D.3
7.4.D.3.a

Reasons and Time Limits for Specific Transaction Types ATM or Load Transaction Chargeback Reasons Table 7-14 lists the only Chargebacks that apply to ATM Transactions. They may also apply to other types of Transactions. Table 7-14: ATM or Load Transaction Chargeback Reasons
Chargeback Reasons Counterfeit Transaction Late Presentment Incorrect Currency or Transaction Code or Domestic Transaction Processing Violation Duplicate Processing Non-Receipt of Cash or Load Transaction Value at ATM or Load Device Reason Code 62 74 76 82 90 Time Limit (Calendar Days) 120 120 120 120 120

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Chapter 7: Transaction Receipt Retrieval, Chargebacks, and Representments Table 7-15: Visa TravelMoney Card Chargeback Reasons Table 7-16: Magnetic-Stripe Telephone Transaction Chargeback Reasons

7.4.D.3.b

Visa TravelMoney Card Chargeback Reasons Table 7-15 lists the only Chargebacks that apply to Transactions completed with a Visa TravelMoney Card. They may also apply to other types of Transactions. Table 7-15: Visa TravelMoney Card Chargeback Reasons
Chargeback Reasons Counterfeit Transaction Late Presentment Incorrect Currency or Transaction Code or Domestic Transaction Processing Violation Non-Matching Account Number Service Code Violation Fraud—Card-Absent Environment Non-Receipt of Cash or Load Transaction Value at ATM or Load Device Reason Code 62 74 76 77 78 83 90 Time Limit (Calendar Days) 120 120 120 120 75 120 120

7.4.D.3.c

Magnetic-Stripe Telephone Transaction Chargeback Reasons Table 7-16 lists the only Chargebacks that apply to Magnetic-Stripe Telephone Transactions. They may also apply to other types of Transactions. Table 7-16: Magnetic-Stripe Telephone Transaction Chargeback Reasons
Chargeback Reasons Card Recovery Bulletin or Exception File Expired Card Late Presentment Service Code Violation Fraud—Card-Present Environment Duplicate Processing Merchant Fraud Performance Program Transaction Exceeds Limited Amount Reason Code 70 73 74 78 81 82 93 96 Time Limit (Calendar Days) 75 75 120 75 120 120 120 120

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Table 7-17: Original Credit Money Transfer Chargeback Reasons

7.4.D.5 Transaction Chargeback Method

7.4.D.3.d

Original Credit Money Transfer Chargeback Reasons Table 7-17 lists the only chargebacks that apply to an Original Credit money transfer. They may also apply to other types of Transactions. Table 7-17: Original Credit Money Transfer Chargeback Reasons
Chargeback Reasons Non-Matching Account Number Duplicate Processing Credit Not Processed Reason Code 77 82 85 Time Limit (Calendar Days) 120 120 120

7.4.D.4
7.4.D.4.a 7.4.D.4.b

Chargeback Time Limits The Chargeback time limit is calculated from the Transaction Processing Date. The Chargeback time limit begins on the calendar day following this date. Transaction Chargeback Method An Issuer must charge back each Transaction separately. The Issuer must not combine Transactions and charge them back as a single Transaction. This rule does not apply to a Magnetic-Stripe Telephone or Telephone Service Transaction for which the Cardholder did not give permission or when a Fictitious Account Number was used or no valid Card was outstanding.

7.4.D.5

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Chapter 7: Transaction Receipt Retrieval, Chargebacks, and Representments 7.4.E Processing Requirements 7.4.E.3 Currency Conversion

7.4.E
7.4.E.1
7.4.E.1.a

Processing Requirements
Chargeback Documentation An Issuer must provide an Acquirer with the following Chargeback documentation for each Transaction, if required: • Completed Exhibit 2E-1 Issuer through Exhibit 2E-6 Issuer, as appropriate. If no documentation is required but documentation is sent, Exhibit 2E-1 Issuer through Exhibit 2E-6 Issuer, as appropriate, must also be sent. • Signed Cardholder certification denying participation in the Transaction for asserted fraudulent use of a Card or Account Number. Each fraudulent Transaction does not require a separate certification however at a minimum, the signed Cardholder certification must include the following: - Cardholder Account Number (complete or partial Account Number is acceptable) - Merchant name - Transaction amount - The signed Cardholder certification may include a signature received in a secure online banking environment maintained by the Issuer. In this environment, any method used by the Cardholder that establishes a unique identity through use of a password or other log-on identification method is considered a valid Cardholder signature. When a signed Cardholder certification is received in an online banking environment, the Issuer must certify with the Chargeback that the unique identity represents the Cardholder signature. • Translations into English for non-English documentation • Other documentation as specified for each Chargeback

7.4.E.1.b

A Member sending Chargeback documentation must do so within 8 calendar days of the Chargeback Processing Date, using a Visa-approved electronic documentation transfer method (e.g., the VisaNet Documentation Automation Service). The Member must not send Chargeback documentation by mail, fax, or any other non-automated method. Chargeback Amount The Issuer must charge back for either: • Actual billed amount in the Billing Currency • Partial Transaction amount equal to the disputed amount

7.4.E.1.c

7.4.E.2

7.4.E.3

Currency Conversion Visa converts the Billing Currency to the Acquirer’s Settlement Currency using the Basic Currency Conversion Rate.

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7.5 REPRESENTMENT

Table 7-18: Representment Reasons and Conditions

7.5
7.5.A

REPRESENTMENT
Representment Reasons, Conditions, and Time Limits
An Acquirer may represent a Transaction to the Issuer for one of the reasons listed in Table 7-18 within 45 calendar days. The Representment time limit is calculated from the Chargeback Processing Date. Representment information in the following table appears in more detail in Volume II—Dispute Resolution Rules, Section 1.6. Table 7-18: Representment Reasons and Conditions
Representment Reason Mis-sorted Chargeback1 Missing or incomplete documentation to support Chargeback2 Conditions None Acquirer must wait 15 calendar days for document delivery: • If incomplete supporting documentation is received within the 15 calendar-day waiting period, Acquirer may represent a Transaction immediately or any time between the document receipt date and day 45 • If no supporting documentation is received within the 15 calendar-day waiting period, Acquirer may represent a Transaction at any time between day 16 and day 45 None

Invalid Acquirer Reference Number/Tracing Data or Account Number Improper Chargeback Additional information available to remedy the Chargeback Remedy reason code 60 Improper ATM Cash Disbursement or Load Transaction Chargeback3

See Volume II—Dispute Resolution Rules, Section 1.6 See Volume II—Dispute Resolution Rules, Section 1.6 Send legible copy of requested item Acquirer submits the required documentation to remedy Chargeback. See the ATM Cash Disbursement or Load Transaction reason codes in Volume II—Dispute Resolution Rules, Section 1.6 A Load Acquirer may represent an improper Chargeback involving a Load Transaction within 15 calendar days of the Chargeback Processing Date.

1. A mis-sorted Chargeback is calculated from the receipt date of the Chargeback documentation. 2. The time limit for missing or incomplete Chargeback documentation is calculated from the Chargeback Processing Date. 3. An ATM Cash Disbursement or Load Transaction Representment is calculated from the Chargeback Processing Date.

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Chapter 7: Transaction Receipt Retrieval, Chargebacks, and Representments 7.5.A.1 Representment Documentation Requirements Table 7-19: Chargebacks at a Glance: Request for Information—Group 1

7.5.A.1
7.5.A.1.a

Representment Documentation Requirements An Acquirer must provide the Issuer with the following Representment documentation, if required: • Documentation to remedy the Chargeback • Completed Exhibit 2E-1 Acquirer through Exhibit 2E-6 Acquirer, as appropriate, including the Chargeback reference number, if used (See BASE II Record Requirements (Exhibit 2L)) • Translations of any non-English documentation A Member sending Representment documentation must do so within 8 calendar days of the Representment Processing Date using a Visa-approved electronic documentation transfer method (e.g., the VisaNet Documentation Automation Service).

7.5.A.1.b

The Member must not send Representment documentation by mail, fax, or any other non-automated method. Representment Amount For a Representment, this field must contain one of the following: • Same amount in the same Transaction Currency as in the original Presentment • Partial Transaction amount to remedy the Chargeback • Same or corrected amount in the Settlement Currency as received by the Acquirer for the Chargeback

7.5.A.2

7.6

CHARGEBACK REASON CODES
Table 7-19 through Table 7-25 list the Chargeback reason codes by dispute group and identify the type of dispute that applies to each reason code. Table 7-19: Chargebacks at a Glance: Request for Information—Group 1
Reason Code 60 Reason Code Title, Description, and Conditions Illegible Fulfillment The Fulfillment supplied in response to a Retrieval Request is illegible. Applies when a Fulfillment is received and the Account Number or Transaction amount is illegible. 75 Transaction Not Recognized The Cardholder does not recognize the Transaction and additional information beyond the data required in the Clearing Record is needed to determine Transaction validity. Applies when Cardholder does not recognize a Transaction and additional information beyond the data required in the Clearing Record is needed to determine Transaction validity.

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62 Counterfeit Transaction A Counterfeit Card was used for a Magnetic-Stripe or Chip-initiated Transaction that received Authorization but the Authorization Request did not include the required data. Volume I—General Rules 217 . or a Transaction was processed with a Fictitious Account Number. 81 Fraud—Card-Present Environment A Merchant did not obtain an Imprint and a signature (or a PIN) in a Card-Present Environment. Applies when the Merchant did not obtain an Imprint and signature. or PIN for a Face-to-Face Transaction and either: • Cardholder did not give permission to complete the Transaction • Fictitious Account Number was used or no valid Card was outstanding 83 Fraud—Card-Absent Environment A Mail/Phone Order or Electronic Commerce Transaction was processed without the Cardholder’s permission. or contained altered data. and the Merchant completed the Transaction without the Cardholder’s permission. or a Fictitious Account Number was used. and Conditions Fraudulent Multiple Transactions Multiple Transactions occurred on a single Card at the same Merchant Outlet without the Cardholder’s permission. or no valid Card was outstanding bearing the Account Number on the Transaction Receipt.Table 7-20: Chargebacks at a Glance: Fraud— Group 2 Table 7-20: Chargebacks at a Glance: Fraud— Group 2 Table 7-20: Chargebacks at a Glance: Fraud—Group 2 Reason Code 57 Reason Code Title. Applies when a Mail/Phone Order or Electronic Commerce Transaction occurred and either: • Cardholder did not give permission to complete the Transaction • Fictitious Account Number was used or no valid Card was outstanding 93 Merchant Fraud Performance Program Visa notified the Issuer that the Transaction is identified by the Merchant Fraud Performance Program 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Description. or no valid Card was outstanding bearing the Account Number on the Transaction Receipt.

Chapter 7: Transaction Receipt Retrieval. and Conditions Card Recovery Bulletin or Exception File A Merchant did not check the Card Recovery Bulletin or Exception File for a Transaction with an amount that was below the Floor Limit. 71 Declined Authorization Merchant completed a Transaction after an Authorization Request received a Decline Response. Volume I—General Rules . and the Merchant did not obtain Authorization. 78 Service Code Violation The Service Code on the Magnetic Stripe or Chip indicated that the Card was invalid for the Transaction and the Merchant did not obtain Authorization. Chargebacks. but the Merchant did not obtain Authorization. 72 No Authorization Authorization was required for a Transaction. and Representments Table 7-21: Chargebacks at a Glance: Authorization—Group 3 Table 7-21: Chargebacks at a Glance: Authorization—Group 3 Table 7-21: Chargebacks at a Glance: Authorization—Group 3 Reason Code 70 Reason Code Title. Description. 218 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. 73 Expired Card A Merchant completed a Transaction with a Card that expired prior to the Transaction Date.

96 Transaction Exceeds Limited Amount An Unattended Acceptance Terminal that performs Cardholder-Activated Transaction Type A or Cardholder-Activated Transaction Type B exceeded the allowed amount. or the Merchant did not deposit a Transaction Receipt in the country where the Transaction occurred. 76 Incorrect Currency or Transaction Code or Domestic Transaction Processing Violation Transaction was processed with an incorrect Transaction code. and Conditions Late Presentment Transaction was not processed within the required time limits and the account was not in good standing on the Chargeback Processing Date. Description. Volume I—General Rules 219 .Table 7-22: Chargebacks at a Glance: Processing Error—Group 4 Table 7-22: Chargebacks at a Glance: Processing Error—Group 4 Table 7-22: Chargebacks at a Glance: Processing Error—Group 4 Reason Code 74 Reason Code Title. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. 82 Duplicate Processing A single Transaction was processed more than once. 86 Paid by Other Means Merchandise or service was received but paid by other means. or an addition or transposition error was made when calculating the Transaction amount. or an incorrect currency code. or a Transaction was processed using an incorrect Account Number. or the Transaction was processed more than 180 calendar days from the Transaction Date. or Merchant altered the Transaction amount after the Transaction was completed without the consent of the Cardholder. 80 Incorrect Transaction Amount or Account Number Transaction amount is incorrect. 77 Non-Matching Account Number Transaction did not receive Authorization and was processed using an Account Number that does not match any on the Issuer’s master file.

85 Credit Not Processed A Merchant did not process a Credit Transaction Receipt as required.Chapter 7: Transaction Receipt Retrieval. or received only a portion of cash or Load Transaction value. Description. or Cardholder or authorized person did not receive the merchandise at the agreed-upon location or by the agreed-upon date. or the merchandise or service did not match what was described on the Transaction Receipt or other documentation presented at the time of purchase. 90 Non-Receipt of Cash or Load Transaction Value at ATM or Load Device Cardholder did not receive. and Conditions Services Not Provided or Merchandise Not Received Merchant was unable or unwilling to provide services. and Conditions Cancelled Recurring Transaction The Merchant continued to charge a Cardholder for a Recurring Transaction despite notification of cancellation. 220 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. 53 Not as Described or Defective Merchandise The Cardholder received damaged or defective merchandise. Volume I—General Rules . Table 7-24: Chargebacks at a Glance: Non-Receipt Goods/Services—Group 6 Reason Code 30 Reason Code Title. Chargebacks. Description. and Representments Table 7-23: Chargebacks at a Glance: Cancelled/ Returned—Group 5 Table 7-24: Chargebacks at a Glance: Non-Receipt Goods/Services—Group 6 Table 7-23: Chargebacks at a Glance: Cancelled/Returned—Group 5 Reason Code 41 Reason Code Title.

Volume I—General Rules 221 .Table 7-25: Chargebacks at a Glance: Listed in Numerical Order Table 7-25: Chargebacks at a Glance: Listed in Numerical Order Table 7-25: Chargebacks at a Glance: Listed in Numerical Order Reason Code 30 41 53 57 60 62 70 71 72 73 74 75 76 77 78 80 81 82 83 85 86 90 93 96 Reason Code Title Services Not Provided or Merchandise Not Received Cancelled Recurring Transaction Not as Described or Defective Merchandise Fraudulent Multiple Transactions Illegible Fulfillment Counterfeit Transaction Card Recovery Bulletin or Exception File Declined Authorization No Authorization Expired Card Late Presentment Transaction Not Recognized Incorrect Currency or Transaction Code or Domestic Transaction Processing Violation Non-Matching Account Number Service Code Violation Incorrect Transaction Amount or Account Number Fraud—Card-Present Environment Duplicate Processing Fraud—Card-Absent Environment Credit Not Processed Paid by Other Means Non-Receipt of Cash or Load Transaction Value at ATM or Load Device Merchant Fraud Performance Program Transaction Exceeds Limited Amount Dispute Group 6 5 5 2 1 2 3 3 3 3 4 1 4 4 3 4 2 4 2 5 4 6 2 4 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.

Chapter 7: Transaction Receipt Retrieval. 7.B Pre-Arbitration Conditions Before filing for Arbitration.7.2 222 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.7. at least 30 calendar days prior to the Arbitration filing date.7.The Cardholder requires a copy of the ATM Transaction Record . The pre-Arbitration attempt must be initiated using a Visa-approved electronic case filing method.B. Issuer must include recertification that states that the Cardholder did not participate in the Transaction.B.1 7.7 ARBITRATION 7. with compelling evidence that the Cardholder participated in the Transaction.7.a Pre-Arbitration Attempt A pre-Arbitration attempt must include the information required in Pre-Arbitration Attempt (Exhibit 2N).b 7. The filing Member is liable for any difference due to currency fluctuation between the amount originally presented and the Chargeback or Representment amount. the requesting Member must make a pre-Arbitration attempt if any of the following conditions apply: • New documentation or information is being provided to the opposing Member about the dispute • The Issuer changes the reason code for the dispute after the Representment was processed • Acquirer represented for Reason Code 81 involving an Airline Transaction. Chargebacks.A Reason If Members cannot resolve a dispute through the Chargeback and Representment process.B. and Representments 7. a Member may request Arbitration from Visa within the allowable time limits. Pre-Arbitration Response A Member must provide a copy of the ATM Transaction Record in response to a preArbitration request for an ATM Transaction.7.2 Pre-Arbitration Response 7.7. 7. This section specifies the allowable reasons and procedures for Arbitration.B. Volume I—General Rules . • The Transaction is an ATM Transaction and the ATM Transaction Record is required.B.The ATM Transaction Record is required for legal or insurance purposes 7. or for Reason Code 83.1.7. The Issuer must certify that either: .7 ARBITRATION Arbitration allows Visa to assign liability for a disputed Transaction when the Chargeback and Representment process fails to resolve the dispute. 7.1.

as specified in Section 8.7.2 7.B.B. The 60 calendar-day period begins on the day following the Processing Date.7.7.c 7.7.C.7.b Time Limit The requesting Member must file its request within 60 calendar days of the Processing Date of the Representment or Chargeback. the requesting Member may pursue Arbitration.B. Acceptance or rebuttal of a pre-Arbitration attempt must be made through a Visaapproved electronic case filing method.2.3 Pre-Arbitration Acceptance or Rebuttal 7. • Acquirer improperly represented a Chargeback • Issuer processed a prohibited second Chargeback following any Representment • Acquirer processed a prohibited second Representment • Acquirer Reference Number/Tracing Data or Account Number did not match the original data in the first Presentment or Chargeback record 7.3.6.C.C.7.B.c In addition to the time limits specified in Section 7.B. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.7.2.2 Filing Procedures 7.1 Arbitration Process Filing Reasons A Member may file for Arbitration under the following conditions: • Required documentation to support the Representment was incomplete or not transmitted within 8 calendar days of the Representment Processing Date.3.7.C 7.7.C.2.C. 1 In Visa Europe.2. using a Visa-approved electronic case filing method. and includes the 30 calendar-day pre-Arbitration waiting period. If the opposing Member does not accept financial responsibility for the disputed Transaction. The Member must wait 15 calendar days from the Representment Processing Date before filing for this reason.7. it must credit the requesting Member for the last amount received by the requesting Member through VisaNet.7.3 7.7. 7. Volume I—General Rules 223 .7. within 30 calendar days of the pre-Arbitration attempt date.7.b 7.C.C.b. a Group Member has 30 additional calendar days to forward a case submitted by its Member to Visa.B. 7.3.a Pre-Arbitration Acceptance or Rebuttal If the opposing Member accepts financial responsibility for the disputed Transaction.a Filing Procedures Filing Authority The requesting Member may file its Arbitration request with either:1 • Its Group Member • Visa 7. the option to file directly with Visa International applies only to a Member that does not have a Group Member.

d Required Documentation When seeking Arbitration.6.7.2. within 60 calendar days of the Processing Date of the Representment or Chargeback. 7.3.C.2. using a Visa-approved method.C.C. such as Authorization records. Merchant documents.C.7.e Filing Fee Visa collects a US $X filing fee through VisaNet for requests submitted to Visa. in English: • Information required in Summary of Arbitration Documentation (Exhibit 2J) for each Transaction • Information required in Pre-Arbitration Attempt (Exhibit 2N).7. translations (unless the requesting Member did not receive the previously submitted documents in English) • Any supporting documentation to ensure a fair decision.C.3 Invalid Request 7. registers. and Representments 7.7.C.7. it must return the request to the requesting Member.7. Chargebacks.Chapter 7: Transaction Receipt Retrieval. The requesting Member has no further recourse with Visa. 224 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Volume I—General Rules .3 7.2. 7.7. as specified in Section 8. as applicable • Information required in Dispute Resolution Form Instructions (Exhibit 2E-1 through Exhibit 2E-6). as applicable • For non-English documents.3 Invalid Request 7. 7.A. the requesting Member must provide all of the following.C. and Member files Additional information or documentation not previously provided to the opposing Member must not be included in the case filing.a Invalid Request Group Members If the Group Member determines that a request is invalid.f Notification The Member must send the Arbitration documentation for international Arbitration cases electronically.

C. Once the case is withdrawn. either: • Respond to the Notification using a Visa-approved electronic case filing method • Accept financial liability for the Transaction by notifying the requesting Member and Visa 7.C.a Valid Request Visa Notification For a valid request.b Opposing Member’s Response The opposing Member must.Filing reasons 7.4.7. 7. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.7. within 30 calendar days of the Visa Notification.d Requesting Member’s Withdrawal.C.4 Valid Request 7.6.C.Issuers .C.3. if applicable • A single case was submitted involving multiple: .7.7. Visa may reject the case and retain the filing fee in certain circumstances. if applicable • Submitted documentation does not include evidence of a valid pre-Arbitration. Volume I—General Rules 225 . not waiting 30 calendar days for pre-Arbitration completion. as specified in Section 8.b Visa If Visa determines that a request is invalid.4.C.Merchants .7.7.4 7. Visa notifies both Members of acceptance and forwards a copy of the case to the opposing Member.4 Valid Request 7.7.A.C.4. Visa will collect the filing fee from the responsible Member through VisaNet.7.Account Numbers . effective 4 April 2008 The requesting Member may withdraw its request. such as: • Documentation is illegible • Summary of Arbitration Documentation (Exhibit 2J) information conflicts with supporting documentation information • Requesting Member did not file the request within the required time limits • Requesting Member filed for Arbitration prematurely.Acquirers .

including. • US Review fee If the responsible Member has domestic currency exchange controls. Chargebacks. but not limited to.5 Appeal Rights Table 7-26: Arbitration Appeal Rights 7. Volume I—General Rules .a Appeal Rights Appeal Amount The US dollar amount.e Visa Arbitration Decision The Arbitration Committee bases its decision on all information available to it at the time of reaching the decision.C. Table 7-26: Arbitration Appeal Rights Disputed Amount Less than US $5. the requesting Member may collect this amount from the opposing Member through VisaNet within 60 calendar days of written Notification from Visa.000 US $5.4. • US Filing fee When the case is adjudicated Visa will collect the filing and review fees through VisaNet from the responsible Member. the provisions of the Visa International Operating Regulations effective on the Transaction Date and may.7. effective 4 April 2008 The decision may result in either: • One Member assigned full liability • Members sharing financial liability The responsible Member is financially liable for all of the following.C.7.4.C.C.4. The decision is both: • Issued in writing and delivered to both Members • Final and not subject to any challenge.7. Visa collects this fee through VisaNet within 30 calendar days of Notification to the Member.7.5 7.7.5.000 to $100. determines whether the adversely affected Member may appeal the decision.000 International Board 226 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.000 Appeal Right No Only if Member can provide new evidence not previously available Only if Member can provide new evidence not previously available Appeal Authority Not applicable Arbitration Committee Greater than US $100.A: • Transaction amount If the opposing Member is responsible. 7.7.Chapter 7: Transaction Receipt Retrieval.C. as specified in Section 8. at its sole discretion. except for any right of appeal permitted under Section 7. as shown in Table 7-26. and Representments 7.g Financial Liability.5 7. or local currency equivalent of the case. consider other factors such as the objective of ensuring fairness.C.

7. 7.6. for a violation of the Visa International Operating Regulations that results in an incorrect Interchange Reimbursement Fee being assessed.7 7.5.b Appeal Filing Fee The requesting Member is assessed a filing fee.8 COMPLIANCE Compliance allows a Member that has no Chargeback or Representment right to file a complaint against another Member for a violation of the Visa International Operating Regulations.C.6 Appeal Filing Fee 7.7.6. as specified in Volume II—Dispute Resolution Rules.1 This section specifies the allowable reasons for Compliance and the Compliance procedures. 7.7. 1 This provision is not applicable to Transactions involving Issuers or Acquirers in the jurisdiction of Visa Europe.b Time Limits The adversely affected Member must file for appeal within 60 calendar days of the decision Notification date.7. Effective 1 July 2008. a Member may also file for Compliance using a different process.C.9 FILING CONDITIONS 7.7.7. The requesting Member must not collect the filing fee from the opposing Member if the original decision is reversed. and as deemed appropriate by Visa. Chapter 4. 7. Finality of Decision on Appeal The decision on any permitted appeal is final and not subject to any challenge. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.6 7.6. "Interchange Reimbursement Fee Compliance. Volume I—General Rules 227 .9 FILING CONDITIONS A Member may file for Compliance if all of the following are true: • Violation of the Visa International Operating Regulations occurred • Member has no Chargeback or Representment right • Member incurred or will incur a financial loss as a direct result of the violation • Member would not have incurred the financial loss had the violation not occurred A violation not involving a Transaction is resolved as specified in Section 1. Effective 1 July 2008".C.C.C.7.C.a 7.

B and Data Compromise Recovery • Volume II—Dispute Resolution Rules. within 30 calendar days of the preCompliance attempt date. Section 7.B.6.6.5.D. Chargebacks. as specified in Section 8. SEE ALSO: • Section 1. using a Visa-approved case filing method.6.C Data Compromise Recovery Effective for data compromise event alerts issued on or after 1 October 2007.a 7. at least 30 calendar days prior to the Compliance filing date.C.10 PRE-COMPLIANCE CONDITIONS 7.B. a violation involving a data compromise event is resolved as specified in Section 1.4.D 7. Section 3. 228 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.E. Volume I—General Rules . and Representments 7.10 PRE-COMPLIANCE CONDITIONS Before filing for Compliance.D.10.10.10. the requesting Member may pursue Compliance. 7.D.10. and Volume II—Dispute Resolution Rules. Volume II—Dispute Resolution Rules.D.2.10.A Pre-Compliance Attempt A pre-Compliance attempt must include the information required in Pre-Compliance Questionnaire (Exhibit 2O).10. 7. 7. Section 7. This attempt must include all of the following: • Attempt date • Clear identification as pre-Compliance attempt • Planned Compliance filing date • All pertinent documentation • Specific section of the Visa International Operating Regulations violated 7. The pre-Compliance attempt must be sent electronically.Chapter 7: Transaction Receipt Retrieval.11.1 Pre-Compliance Acceptance or Rebuttal Pre-Compliance Acceptance If the opposing Member accepts financial liability for the disputed Transaction. Section 3.B.3 Pre-Compliance Response Acceptance or rebuttal of a pre-Compliance attempt must be made through a Visaapproved electronic case filing method. Section 3. the requesting Member must attempt to resolve the dispute with the opposing Member.B.3 Pre-Compliance Response 7.10.2 Pre-Compliance Rebuttal If the opposing Member does not accept financial liability for the disputed Transaction. it must credit the requesting Member for the last amount received by the requesting Member through VisaNet.4.E and as determined by Visa.10.

including the Transaction violations listed below: 7.A.11 COMPLIANCE PROCESS 7.1 7.11.7. Merchant Outlet.A.11.b The Chargeback Reduction Service returns a Transaction with a valid Authorization.A.11.11.A Filing Reasons A Member may file for Compliance for any violation of the Visa International Operating Regulations. and one of the following occurred: • Cardholder used and paid for the accommodations or car rental services by an alternate means and was charged a No-Show Transaction fee Required Documentation: Receipt showing payment to the Merchant by an alternate means • Merchant provided alternate accommodations or vehicle but the Cardholder was charged for the Transaction Required Documentation: Cardholder letter confirming the check-in date or car rental date.A.A. Cardholder used and paid for the accommodations or car rental at another outlet of that Merchant. and location of the alternate accommodations or vehicle • No-Show Transaction amount was different than that quoted to the Cardholder Required Documentation: Written confirmation copy with the quoted rates • Merchant did not inform the Cardholder of the exact Merchant Outlet location.11 COMPLIANCE PROCESS 7. Required Documentation: Payment receipt copy for other Merchant Outlet 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.a Chargeback Reduction Service Return The Chargeback Reduction Service returned a valid Chargeback resulting from an Acquirer transmitting invalid data such as: • Incorrect Transaction Date • Incorrect Merchant Category Code • Invalid indicator for the Merchant or Transaction type • Incorrect state/country code or special condition indicator Required Documentation: Evidence of incorrect or invalid data 7.11.2 Hotel Reservation Service or Specialized Vehicle Reservation Service Transaction 7. Volume I—General Rules 229 .11.2 Hotel Reservation Service or Specialized Vehicle Reservation Service Transaction A Cardholder used a Card at a Hotel Reservation Service or Specialized Vehicle Reservation Service Merchant Outlet to make a reservation.1. Required Documentation: Both: • Disputed Transaction Receipt • Proof that the Transaction received an Authorization 7.1.

A.E.A.A. “Illegible Fulfillment” because it is not able to provide a legible Transaction Receipt copy.11.5 7. and Representments 7.9 Non-Card A Merchant created a Transaction Receipt that has an Imprint but no Authorization and the card was not a Visa Card." 7. a Visa Electron Card or a Visa TravelMoney Card was accepted at a Visa Merchant with Manual Capability).11.b 7.A. or Counterfeit Card.10 Electronic Commerce Transaction (Attempts Authentication) 7. court order or subpoena) • Issuer certification that the Transaction Receipt is required for a law enforcement investigation 7. Required Documentation. as specified in Section 5.6 Delayed or Amended Charges A Car Rental Company fails to support the charges for a dispute involving the validity of delayed or amended charges for damage to a rental vehicle or a traffic violation. as specified in Chapter 5.10.A. 7.11.5 Copy Fulfillment 7. 7. Either: • Evidence that the Transaction Receipt is required for legal proceedings (e. and Authorization was not obtained from the Issuer (e.11..11.g.Chapter 7: Transaction Receipt Retrieval.A.A.11.A. 7. "Payment Acceptance.11.a Copy Fulfillment An Acquirer cannot remedy Chargeback Reason Code 60.A.11. Chargebacks.. Issuer or Cardholder requires copy of Transaction Receipt for legal proceedings or a law enforcement investigation.11.5. Volume I—General Rules .11.5.7 Timeshare Transactions An Issuer suffered a financial loss because the Merchant Category Code did not correctly identify the Timeshare Merchant.10 Electronic Commerce Transaction (Attempts Authentication) A Cardholder requires additional information about an Electronic Commerce Transaction coded with ECI value “6” and both: • Cardholder did not assert that the Transaction was fraudulent • Acquirer did not respond to the Retrieval Request with a Fulfillment or responded with a Nonfulfillment Message code “03” or “04” Required Documentation: Cardholder letter requesting more information about the Transaction 230 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.8 Card Acceptance Violations A Merchant accepted a Card in a Card-Present Environment for which it had no Merchant Agreement. and the Retrieval Request was made within 12 months of the Transaction Processing Date.g.1. Visa Electron Card.A.

The 120 calendar-day period includes pre-Compliance and begins on the day following these dates: • For a Transaction violation.B 7. Section 3.B.a 7.B. Section 3.B. the option to file directly with Visa International applies only to a Member that does not have a Group Member.C.B.11.B.b In addition to the time limit specified in Section 7.11. using a Visa-approved electronic case filing method. Section 3. if no evidence of the violation was previously available to the Member • For other violations. SEE ALSO: • Section 1. If the requesting Member does not meet the allowed time limits.a 7.4. and Volume II—Dispute Resolution Rules. Volume II—Dispute Resolution Rules. Section 7. it loses its Compliance right and is financially liable for the Transaction.1.a Filing Procedures Filing Authority The requesting Member may file its Compliance request with either:1 • Its Group Member • Visa 7.b The requesting Member must file all international Compliance cases electronically.a.5.B.11.11.2. the violation date. Section 7.2 Time Limits 7.11.11.10. and Data Compromise Recovery • Volume II—Dispute Resolution Rules.2.B Filing Procedures 7.7.B.1. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.4.2.C.B.2 7.11. a Group Member has 30 additional calendar days to forward a case submitted by its Member to Visa.11.Date the Member discovered that a violation occurred (not to exceed 2 years from the Transaction Date).B.6.11. Volume I—General Rules 231 .B.E. Time Limits The requesting Member must file its request within 120 calendar days of the following dates.10. 1 In Visa Europe.11. either: .2.Processing Date .B.1 7.

Chargebacks.11.11.B. in English: • Information required in Summary of Compliance Questionnaire (Exhibit 2K) for each Transaction • Information required in Pre-Compliance Questionnaire (Exhibit 2O) • If the Compliance involves a prior Chargeback. as specified in Section 8.11. it must return the request to the requesting Member.A.Chapter 7: Transaction Receipt Retrieval. a completed Dispute Resolution Form Instructions (Exhibit 2E) for each Chargeback or Representment • Any supporting documentation to ensure a fair decision. using a Visa-approved method.11.B.C. 7.3 Required Documentation 7.3 Required Documentation When seeking Compliance. such as Authorization records.1 Group Member 7.4 Filing Fee Visa collects a US $X filing fee through VisaNet for requests submitted to Visa. Volume I—General Rules . registers.5 Notification The requesting Member must send the required Compliance documentation for international Compliance cases electronically. the requesting Member must submit all of the following.11.11.B. 7. and Representments 7.C.1 Invalid Request Group Member If the Group Member determines that a request is invalid. translations (unless the requesting Member did not receive the previously submitted documents in English) Additional information or documentation not previously provided to the opposing Member must not be included in the case filing. and Member files • Documentation substantiating that a financial loss would not have resulted had the violation not occurred • For non-English documents. 232 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.C 7.4. 7. Merchant documents. The requesting Member has no further recourse with Visa.11.B.

Acquirers .D.11.11.6.Visa will collect the filing fee from the responsibleMember through VisaNet. either: • Respond to the Notification using a Visa-approved electronic case filing method • Accept financial liability for the Transaction by notifying Visa and the requesting Member 7.11. it may reject the case and retain the filing fee in certain circumstances.D.11.Issuers .1 Valid Request Visa Notification For a valid request.3.C.2 Opposing Member’s Response The opposing Member must.2 Visa If Visa determines that a request is invalid. Effective 4 April 2008. once the case is withdrawn. such as: • Requesting Member did not provide all necessary documentation • Documentation is illegible • Information required in the Summary of Compliance Questionnaire (Exhibit 2K) conflicts with supporting documentation • Requesting Member did not file the request within the required time limits • Submitted documentation does not include evidence of a valid pre-Compliance attempt • A single case was submitted involving multiple: . 7.11.11. Volume I—General Rules 233 . 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.d Requesting Member’s Withdrawal The requesting Member may withdraw its request.C. within 30 calendar days of the Visa Notification date.3. as specified in Section 8.Merchants 7.3 7.11.Account Numbers .3 Requesting Member’s Withdrawal 7.2 Visa 7.D.11.D 7.D.D.a 7.11.7.A.D. the Compliance Committee notifies both Members of acceptance and forwards a copy of the case to the opposing Member.

11.a 7.D.c Effective 4 April 2008.4. The decision is both: • Delivered to both Members • Final and not subject to any challenge.D.11.D. Visa will collect the filing and review fees through VisaNet from the responsible Member.11.5. including.D.6 is unsupportable or unreasonable.5 7.4.E. consider other factors such as the objective of ensuring fairness.D. Volume I—General Rules .11.D.b If Visa determines that the delayed or amended charge specified in Section 7.A: • Transaction amount If the opposing Member is responsible. Chargebacks.5 Financial Liability 7. the responsible Member is financially liable for all of the following.a Visa Compliance Decision The Compliance Committee bases its decision on all information available to it at the time of reaching the decision. at its sole discretion. 7.4 7.5.4.11.11. as specified in Section 8. • US Review fee If the responsible Member has domestic currency exchange controls. the requesting Member may collect this amount from the opposing Member through VisaNet within 60 calendar days of written Notification from Visa.4 Visa Compliance Decision 7. Visa may find the Acquirer liable for some or all of the charge.11.A. except for any right of appeal permitted under Section 7.D. Visa collects this fee through VisaNet within 30 calendar days of written Notification to the Member. and Representments 7. but not limited to.11. 234 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. the provisions of the Visa International Operating Regulations effective on the Transaction Date and may.11.D. Financial Liability The decision may result in either: • One Member assigned full liability • Members sharing financial liability 7. • US Filing fee Effective 4 April 2008.11.Chapter 7: Transaction Receipt Retrieval.

3.000 International Board 7.000 Appeal Right No Only if Member can provide new evidence not previously available Only if Member can provide new evidence not previously available Appeal Authority Not applicable Compliance Committee Greater than US $100.11.E.E.11.11.000 to $100. as shown in Table 7-27.11.11. 7. Volume I—General Rules 235 .2 Time Limits The adversely affected Member must file any appeal within 60 calendar days of the decision Notification date.E.3 7.11.E 7.E.7.4 Finality of Decision on Appeal 7.3.E. The requesting Member must not collect the filing fee from the opposing Member if the original decision is reversed.1 Appeal Rights Appeal Amount The US dollar amount. determines whether the adversely affected Member may appeal the decision. 7.E Appeal Rights 7.E.b Appeal Filing Fee The requesting Member is assessed a filing fee.E. Table 7-27: Compliance Appeal Rights Disputed Amount Less than US $5. Finality of Decision on Appeal The decision on any permitted appeal is final and not subject to any challenge.000 US $5.11.a 7.4 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.11. or local currency equivalent of the case.11.

236 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. intra-regional.13. either domestic. The process permits a filing Member to aggregate multiple Transactions.14.A Eligibility Criteria 7. or inter-regional • Visa has screened the request in accordance with Section 7. "Compliance".1 A Member that fails to meet these criteria may use the standard Compliance process described in Volume II— Dispute Resolution Rules.B. 7. and Representments 7.A and granted permission for the Member to file 1 This provision is not applicable to Transactions involving Issuers or Acquirers in the jurisdiction of Visa Europe.13.13 INTERCHANGE REIMBURSEMENT FEE FILING CONDITIONS (EFFECTIVE 1 JULY 2008) This section lists the criteria for filing Interchange Reimbursement Fee Compliance. Visa reserves the right to refuse participation in the Interchange Reimbursement Fee Compliance process by a filing Member.12 INTERCHANGE REIMBURSEMENT FEE COMPLIANCE (EFFECTIVE 1 JULY 2008) The Interchange Reimbursement Fee Compliance process allows a Member to request Compliance against another Member for violations of the Visa International Operating Regulations or Regional Operating Regulations that result in the application of an incorrect Interchange Reimbursement Fee to a large number of Transactions.A Eligibility Criteria A Member may file for Interchange Reimbursement Fee Compliance if all of the following can be substantiated: • Violation of the Visa International Operating Regulations or the Regional Operating Regulations occurred • Member received or paid incorrect Interchange Reimbursement Fee as a direct result of the violation • Member’s financial loss is a direct result of an incorrectly applied Interchange Reimbursement Fee rate • Member would not have incurred a financial loss had the violation not occurred • The violating Transaction was processed through VisaNet • The Interchange Reimbursement Fee rate paid or received is not governed by any bi-lateral or private agreements. Volume I—General Rules .13. 7. The decision to refuse participation by Visa is final and not subject to any challenge. Chapter 3. into a single claim as specified in Section 7. "Compliance". Chapter 3. affected by the application of an incorrect Interchange Reimbursement Fee. Chargebacks. Compliance procedures for violations unrelated to Interchange Reimbursement Fee are specified in Volume II—Dispute Resolution Rules. if it meets the applicable criteria.12 INTERCHANGE REIMBURSEMENT FEE COMPLIANCE (EFFECTIVE 1 JULY 2008) 7.Chapter 7: Transaction Receipt Retrieval. This chapter specifies the allowable reasons and the required procedures for filing Interchange Reimbursement Fee Compliance.

A Interchange Reimbursement Fee Compliance Screening A Member must submit a screening request to its Regional Office prior to filing an Interchange Reimbursement Fee Compliance case.14 and Section 7.A.1 7.14. The Interchange Reimbursement Fee Compliance Screening Form must be completed by an officer of the filing Member and submitted within the time limits specified in Section 7.2.B Transaction Aggregation Criteria 7.1.15 detail the requirements and criteria for filing Interchange Reimbursement Fee Compliance.000 7. 7. 7.14. a filing Member may aggregate Transactions into a single Interchange Reimbursement Fee Compliance case.7.A.A.A.14.14 INTERCHANGE REIMBURSEMENT FEE COMPLIANCE GENERAL REQUIREMENTS (EFFECTIVE 1 JULY 2008) This section details the general requirements associated with filing an Interchange Reimbursement Fee Compliance case.A. Volume I—General Rules 237 .13.14.13. The aggregated Transactions must have both: • Violated the same Visa Operating Regulation • Involved the same opposing Member 7.14.14.1 Correspondence 7.1. 7.a Correspondence A Member must contact its Regional Office for permission to use the Interchange Reimbursement Fee Compliance process and request the Interchange Reimbursement Fee Compliance Screening Form and the Global Interchange Reimbursement Fee Compliance Process Guide.13.b 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.C Transaction Aggregation Limit The number of Transactions a Member can aggregate into a single Interchange Reimbursement Fee Compliance case must be both: • More than 500 • Less than 50. Section 7.B Transaction Aggregation Criteria For purported violations involving an incorrectly assessed Interchange Reimbursement Fee rate.

2 7. and Representments 7.4.A.A.b Visa will reject a Member’s request to include Transactions beyond 90 days of the Processing Date of the oldest Transaction submitted in the aggregated claim except when it determines that extenuating circumstances prevented the Member from discovering the violation sooner.A.Chapter 7: Transaction Receipt Retrieval.a.14.14.b 238 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.A.2.14. Certification The Member must certify that all Transactions in the aggregated claim were assessed an incorrect Interchange Reimbursement Fee rate.a Filing Period The filing Member must submit the Interchange Reimbursement Fee Compliance Screening Form to its Regional Office within 90 calendar days of either: • The Processing Date of the oldest Transaction submitted in the aggregated claim • The date the Member discovered the violation.14.14.A.14.2.14.4. the Member may resubmit a revised Interchange Reimbursement Fee Compliance Screening Form containing only the Transactions within 90 calendar days of the Processing Date.b. If Visa rejects a Member’s attempt to include Transactions beyond 90 days of the Processing Date.4 7.5.A.14. Visa will determine the eligibility of each request on the basis of the information provided by the Member in accordance with the rules in effect on the Transaction Date.14.3. Visa Interchange Reimbursement Fee Compliance Screening Decision Visa will analyze all the information made available by the requesting Member upon receipt of the Interchange Reimbursement Fee Compliance Screening Form.c The Interchange Reimbursement Fee Compliance Screening Form must be submitted along with other necessary supporting documentation including a data file containing the list of affected Transactions and the following information: • Description of the alleged Interchange Reimbursement Fee violation • The Interchange Reimbursement Fee type for which the Transactions were eligible • The total Interchange Reimbursement Fee assessed • Name of the opposing Member • Number of Transactions • Range of Transaction Dates included in the aggregated claim • Selected filing period. as specified in Section 7.3.A.A.2 Filing Period 7. not to exceed 2 years from the Processing Date of the oldest Transaction submitted in the aggregated claim 7.14.A.A.4 Visa Interchange Reimbursement Fee Compliance Screening Decision 7.A.2.A.2 • Certification that all Transactions included in the aggregated claim have been accurately identified as having received an incorrect Interchange Reimbursement Fee rate 7.c 7. as stipulated in the applicable Operating Regulations and the Global Interchange Reimbursement Fee Compliance Process Guide.A.b 7. Volume I—General Rules .14.a 7. Visa reserves the right to reject all or part of the claim as specified in Section 7.14.A.14.14. if it determines that some Transactions in the aggregated claim were assessed the correct Interchange Reimbursement Fee.14.A. as specified in Section 7.1.14. 7.a 7.2. Chargebacks.A.3 7.

A.A.14. the Member may file pre-Compliance as specified in Section 7.A.6.A. the following: • It reasonably concludes that a Member’s failure to exercise due diligence prevented the violation from being discovered within 90 days from the Transaction Processing Date • If it determines that the assessment of the incorrect Interchange Reimbursement Fee resulted from an error (intentional or accidental) by the filing Member • If.A.A.A.4. 7.5.7.a.4.5.5.14.A.A.d 7. The decision is final and not subject to any challenge.a 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Chapter 3.6.A. A Member whose request for Interchange Reimbursement Fee Compliance has been rejected as specified in this section may resubmit the request under certain circumstances as stated in Section 7. If Visa denies a Member’s request to use the Interchange Reimbursement Fee Compliance process.14.a.5 Invalid Requests—Compliance Screening 7.14.6. Visa determines that some Transactions included in the aggregated list were assessed the correct Interchange Reimbursement Fee 7.14. Re-submitting an Interchange Reimbursement Fee Compliance Request If a Member’s Interchange Reimbursement Fee Compliance Screening request is rejected due to the Member’s failure to discover the violation within 90 calendar days. the Member may resubmit the Interchange Reimbursement Fee Compliance Screening request with Transactions that are within 90 calendar days of the Processing Date of the oldest Transaction submitted in the aggregated claim.A.f Visa reserves the right to reject a Member’s request to file Interchange Reimbursement Fee Compliance for any reason. If Visa approves a Member’s request to use the Interchange Reimbursement Fee Compliance process.A.a 7.A.4.14. including those specified in Section 7.14.A.5.14.5 7.7 7.6 7.14.14.5. the Member: • Must not resubmit the claim except as specified in Section 7.14.A.14.B • May use the standard Compliance process specified in Volume II—Dispute Resolution Rules.A.6 Re-submitting an Interchange Reimbursement Fee Compliance Request 7.14.14. contrary to Member certification specified in Section 7.c 7.14. Volume I—General Rules 239 . Invalid Requests—Compliance Screening Visa may deny a Member’s request to use Interchange Reimbursement Fee Compliance for any reason including.4.b The decision regarding a Member’s ability to file Interchange Reimbursement Fee Compliance is final and not subject to any challenge.14. but not limited to.A.3.A.c Visa will communicate its screening decision to the requesting Member within 10 calendar days of receipt of the Interchange Reimbursement Fee Compliance Screening Form.14. "Compliance" • Forfeits the Interchange Reimbursement Fee Compliance Screening fee specified in Section 7.14.e 7. as specified in Section 7.14.

A. The filing Member must also submit to Visa the following: • The Interchange Reimbursement Fee Compliance Screening Form evidencing Visa approval of a Member’s Request to file Interchange Reimbursement Fee Compliance • An encrypted spreadsheet file containing a list of disputed Transactions and the data fields specified in Section 7.c 7. Chargebacks.7.6.A. and charged to the BIN noted on the Interchange Reimbursement Fee Compliance Screening Form. The file must be transmitted to Visa.c.14.14. Chapter 3.B.a.14.d 240 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. A Member who has been denied use of the Interchange Reimbursement Fee Compliance process may file Compliance as specified in Volume II—Dispute Resolution Rules.B.14. 7.b 7. the Member forfeits the Interchange Reimbursement Fee Compliance Screening fee.6.A. Visa forwards the file to the opposing Member.1 7. the filing Member must send a copy of the signed Pre-Compliance Questionnaire (Exhibit 2O) to Visa as instructed by its Regional Office. If the Member’s request to use the Interchange Reimbursement Fee Compliance process is denied. In addition to filing through Visa Resolve Online.A.B Interchange Reimbursement Fee Pre-Compliance If Visa approves a Member’s screening request for Interchange Reimbursement Fee Compliance as specified in Section 7.1.14. as specified in Section 7.a.A. and Representments 7.A. The Interchange Reimbursement Fee Compliance Screening fee is collected through the Global Member Billing Solution.b 7. 7.a 7. a Member may not resubmit any Transactions for Interchange Reimbursement Fee Compliance if the original request was denied by Visa for failing to meet the certification requirements specified in Section 7.1.A.A.14. • Any other pertinent documentation 7.b Except as specified in Section 7.14.2.A.14.B.14.5. the Member must first attempt to resolve the dispute with the opposing Member through the pre-Compliance process.14.14.B.e.B. The filing Member must choose the violation code that corresponds to “Inappropriate Interchange Reimbursement Fee” in Visa Resolve Online.14.14. "Compliance".14.c 7.14.Chapter 7: Transaction Receipt Retrieval.7.7 7.c 7.a Attempt to Resolve To initiate Interchange Reimbursement Fee pre-Compliance. the filing Member must submit to the opposing Member a properly completed Pre-Compliance Questionnaire (Exhibit 2O) through Visa Resolve Online.1. Volume I—General Rules .4.A.14.14.B.1 Attempt to Resolve 7. if the Transactions qualify for the time limits established for the standard Compliance process.6.1.7.B.1. Fees Visa assesses a screening fee to the requesting Member for each aggregated Interchange Reimbursement Fee Compliance Screening Form submitted.B.14.7 Fees 7.14.

the filing Member must include the following information: • Account Number • Acquirer BIN • Acquirer Reference Number • Processing Date • Transaction Date • Transaction amount • Interchange Reimbursement Fee applied • Expected Interchange Reimbursement Fee • Interchange Reimbursement Fee differential amount being claimed • Merchant name 7.2 Delivery of Pre-Compliance Documentation 7. At the same time. In addition to the Pre-Compliance Questionnaire (Exhibit 2O). as specified in Section 7.c 7.7. Time Limit The Pre-Compliance Questionnaire (Exhibit 2O) must be sent to the opposing Member and Visa within both: • 10 calendar days of receiving screening approval from Visa. or as instructed by the Regional Office. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Visa will forward the encrypted data file to the opposing Member through the same secure process.2.B.B.B.14. Volume I—General Rules 241 .A.14.B.2.3 Time Limit 7.B.14.14.e For each Transaction aggregated in the claim.c • At least 30 days before filing Interchange Reimbursement Fee Compliance 7.3.3.a Delivery of Pre-Compliance Documentation The Member must submit the Pre-Compliance Questionnaire (Exhibit 2O) through Visa Resolve Online to the opposing Member.14.B.B.14.4.14. the filing Member must transmit a data file containing the Transaction information in an encrypted format through the same Visa-approved secure mechanism.14.2 7. the filing Member must electronically transmit another copy of the Pre-Compliance Questionnaire (Exhibit 2O) to Visa via a Visa-approved secure mechanism as specified in the Global Interchange Reimbursement Fee Compliance Process Guide.14.b The 10 day period begins from the date stamped on the Interchange Reimbursement Fee Compliance Screening Form returned by Visa approving the Member’s request to file Interchange Reimbursement Fee Compliance.B.1.a 7.b 7.B.14.B.3 7.2.14. The filing Member may not forward the file directly to the opposing Member.

15.1 7.b 7. Filing Time Limits The Member must submit a completed Summary of Compliance Questionnaire (Exhibit 2K) through Visa Resolve Online within 60 calendar days of filing the Pre-Compliance Questionnaire (Exhibit 2O) specified in Section 7.A Filing Reasons A Member may file Interchange Reimbursement Fee Compliance for a violation of the Visa International Operating Regulations or the Regional Operating Regulations which results in an incorrect Interchange Reimbursement Fee assessment. and Representments 7.B.15. if the Member’s attempt to settle the dispute with the opposing Member via the pre-Compliance process is unsuccessful. 7. the filing Member must verify that no credit has been received from the opposing Member.B.15 INTERCHANGE REIMBURSEMENT FEE COMPLIANCE PROCESS (EFFECTIVE 1 JULY 2008) 7. 242 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.15.14.D Filing Compliance If the opposing Member does not accept financial responsibility for the disputed Transactions and an agreeable settlement cannot be reached.1.14.14.15.C Pre-Compliance Acceptance If the opposing Member accepts financial responsibility for the disputed Transactions or if the filing Member and opposing Member reach a mutually agreeable settlement.15.15. Chargebacks. The calendar day period begins on the day following the date on which the Member submits the Pre-Compliance Questionnaire (Exhibit 2O).15.2. the opposing Member must credit the requesting Member through VisaNet within 30 calendar days of the Interchange Reimbursement Fee pre-Compliance correspondence date.B.B.2 7.14.Chapter 7: Transaction Receipt Retrieval. the filing Member may proceed to file Interchange Reimbursement Fee Compliance.B.a Filing Procedures Required Documentation The filing Member must submit to Visa all necessary documentation approved by the Center manager or an authorized officer.15.b 1 This provision is not applicable to Transactions involving Issuers or Acquirers in the jurisdiction of Visa Europe. Before filing for Compliance. 7. no additional documents will be accepted subsequent to the initial Interchange Reimbursement Fee Compliance filing. The filing Member may collect the screening fee from the responsible Member.C Pre-Compliance Acceptance 7.15.2.B.a.B.2 Filing Time Limits 7.1. Unless specifically requested by Visa. 7.1 7.B 7.B.1. Volume I—General Rules .a 7.

15.15.B. the filing Member will be assessed a review fee.15.15. Visa retains the screening fee.4 7.B. If either the opposing Member or the filing Member withdraw the Interchange Reimbursement Fee Compliance case prior to a decision by Visa.B.E.15.4.7. 7.1.15.b 7. Volume I—General Rules 243 . 7.1 7. such as: • Documentation is insufficient or illegible • Required documentation was not provided to the opposing Member • Authorization of the Member’s Center manager is missing • Requesting Member did not file the request within the required time limits • Requesting Member did not use available remedies provided for in the Visa International Operating Regulations • Submitted documentation does not include evidence of a valid pre-Compliance attempt 7.3 Delivery 7.15.a Visa Interchange Reimbursement Fee Compliance Decision Visa Review Upon receipt of the supporting documentation.1 Visa Review 7.15.E.1. Visa investigates the claim and communicates its decision to both Members in writing.E.C Invalid Requests—Compliance Process If Visa determines that a request is invalid. it may retain the review fee in certain circumstances. as specified in Section 7.c 7.15.E 7.a Review Fee For Interchange Reimbursement Fee Compliance requests submitted to Visa.15.D Compliance Filing Withdrawal A filing Member or the opposing Member may withdraw the request for Interchange Reimbursement Fee Compliance.E. Visa will reimburse the review fee to the filing Member.4.15.B.15. 7. The filing Member forfeits the review fee if Visa determines that the case has no merit.D.4.B.3 Delivery Any additional documentation required to support an Interchange Reimbursement Fee Compliance filing must be transmitted through Visa Resolve Online: • On the same day as the case filing • As specified in the Visa International Operating Regulations or Regional Operating Regulations and in the appropriate VisaNet User’s Manuals 7.15.b 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. The withdrawal request must be submitted to Visa through Visa Resolve Online no later than 30 days from the date of submission.B. Visa uses all the information available to it at the time of reaching its decision and refers to the Visa International Operating Regulations or Regional Operating Regulations in effect on the date of the Transactions.15.

4.15.E.15.15.c Visa reserves the right to rule in favor of the filing Member if Visa determines that the claim has merit and the opposing Member does not respond.E.2.b If the opposing Member is not found responsible.4.15.E.f 7. Visa informs both Members of its decision in writing.2.E.15.1.E.15.15. the opposing Member is financially liable for all of the following: • Interchange Reimbursement Fee Compliance Screening fee • Interchange Reimbursement Fee Compliance review fee • The amount of the claim.15. it may allocate financial liability as specified in Section 7.a 7.15.E.E.e 7.a Collection and Settlement Visa collects the settled claim amount from the responsible Member through VisaNet and disburses it to the prevailing Member. Visa is not liable for any Claims or Liabilities arising from any losses incurred by the filing or opposing Member as a result of any difference in the exchange rate between the Transaction Processing Date and the date the claim is settled.15.b 244 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.1.I.15. If the opposing Member is responsible.15.4 7.b 7.d 7.E.1.2 Financial Liability 7. If Visa determines that a request is valid.F.E.a 7. except for the right of appeal permitted under Section 7.E.2 7.1. Visa will use the currency exchange rate in effect on the day of the Interchange Reimbursement Fee Compliance filing. Chargebacks.4 Exchange Rate Risk 7.E. Financial Liability If Visa determines that the opposing Member is responsible. System records will prevail.15. or a portion thereof 7.15.E.15.Chapter 7: Transaction Receipt Retrieval. V. Visa collects the Interchange Reimbursement Fee Compliance Screening fee and the review fee to reimburse the filing Member.15. When an Issuer’s and Acquirer’s records differ.E.g 7.3.E.3. 7.P.1. Exchange Rate Risk If the Transactions involve currency conversion. Volume I—General Rules .E.3 7.E. and Representments 7.2.15. in addition to the claim amount disbursed through VisaNet. The decision by Visa is final and not subject to any challenge. the filing Member: • Forfeits the entire claim amount • Forfeits the Interchange Reimbursement Fee Compliance Screening fee and the review fee • Is prohibited from resubmitting any Transactions from that claim through another Interchange Reimbursement Fee Compliance process 7.15.E.

15.1. 7.3 Appeal Decision 7. All decisions are final and not subject to any challenge.3. Chapter 4.F.F.15. If the appeal is not accepted. Effective 1 July 2008" 7.7.3.a Appeal Decision Visa bases its decision on the new information provided by the requesting Member.3 7. Each Member may submit arguments supporting its position.15.b 7.F.F Appeal Rights 7. The appealing Member must submit with the appeal any new or additional information necessary to substantiate its request for an appeal.15. Appeal Fee Visa will collect from the Member an appeal fee.15.F.F 7.15.F. SEE ALSO: Volume II—Dispute Resolution Rules.15.b 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.15.1 7. Visa may decline an appeal if the new information is insufficient to support a change to the initial Visa decision.15.F.2 7.1.F. Visa retains the appeal fee.F. "Interchange Reimbursement Fee Compliance. Volume I—General Rules 245 .15.a Appeal Rights Time Limits Any appeal by the adversely affected Member must be filed through Visa Resolve Online within 45 calendar days of the decision Notification date.

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10. 10.Expire no later than 30 June 2011 .2.a Effective 1 September 2005 through 28 February 2007.2 Usage Requirements No portion of a Visa-Owned Mark may be obscured.2.2 10.2.7 • This chapter Card and Marks Requirements INTRODUCTION A Member that fails to comply with the governing documents specified in: • Visa Product Brand Standards is subject to the fines and penalties specified in Section 1. distorted.B.B.2. The Visa Card bearing the: • Visa Flag Symbol must both: . an Issuer may issue or reissue a Visa Card bearing either the Visa Flag Symbol or Visa Brand Mark.A 10. or defaced.2.A.Comply with the Visa International Card and Marks Specifications • Visa Brand Mark must comply with the Visa Product Brand Standards 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. 10. A VisaOwned Mark that is a graphic design must not be used separately. The Visa Brand Mark must appear exactly as specified in Figure 10-1 and the Visa Product Brand Standards.A.10 10.1 Visa-Owned Marks The Visa Brand Mark The Visa Brand Mark is a Visa-Owned Mark that appears on applications that represent the Visa organization and its product and service offerings. Volume I—General Rules 247 .2.6.1 • Section 1.B 10.1.1 GENERAL REQUIREMENTS Graphic Reproduction of Visa-Owned Marks Approval A Member must submit proposed designs for all Cards and Point-of-Transaction displays to its Visa Regional Office for written approval: • Prior to production • Each time the design is changed 10.

2.2.2 The Visa Brand Mark with the Electron Identifier The Visa Brand Mark with the Electron Identifier is a Visa-Owned Mark that must appear on the front of a Card as specified in Figure 10-2 and the Visa Product Brand Standards.Chapter 10: Card and Marks Requirements Figure 10-1 Visa Brand Mark with the Electron Identifier 10.2.2.1. an Issuer may issue or reissue a Visa Electron Card bearing either the Visa Electron Symbol or Visa Brand Mark with the Electron Identifier. The Visa Card must both: • Expire no later than 30 June 2011 • Comply with the Visa International Card and Marks Specifications 10.b All newly-created Visa Cards issued or reissued must both: • Bear the Visa Brand Mark • Comply with the Visa Product Brand Standards An Issuer may issue or reissue a Visa Card bearing the Visa Flag Symbol to deplete existing card stock.B. 10. Volume I—General Rules .2.2 The Visa Brand Mark with the Electron Identifier 10.2.a Effective 1 September 2005 through 28 February 2007. all Visa Cards must bear the Visa Brand Mark.c Effective 1 July 2011.Comply with the Visa International Card and Marks Specifications • Visa Brand Mark with the Electron Identifier must comply with the Visa Product Brand Standards 10.Expire no later than 30 June 2011 . The Visa Electron Card bearing the: • Visa Electron Symbol must both: .B.B.B.2.B. The Visa Electron Card must both: • Expire no later than 30 June 2011 • Comply with the Visa International Card and Marks Specifications 248 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.1.b All newly-created Visa Electron Cards issued or reissued must both: • Bear the Visa Brand Mark with the Electron Identifier • Comply with the Visa Product Brand Standards An Issuer may issue or reissue a Visa Electron Card bearing the Visa Electron Symbol to deplete existing card stock. Figure 10-1 Visa Brand Mark with the Electron Identifier Visa Gold Visa Blue 10.2.B.

3 Plus Program Marks The Plus Symbol must only be displayed at an ATM that accepts Cards bearing the Plus Symbol for ATM services.4 V PAY Brand Mark The V PAY Brand Mark is a Visa-Owned Mark. 10.Figure 10-2 Visa Brand Mark with the Electron Identifier Figure 10-3 V PAY Brand Mark 10. Figure 10-2 Visa Brand Mark with the Electron Identifier Visa Gold Visa Blue ELECTRON 10. all Visa Electron Cards must bear the Visa Brand Mark with the Electron Identifier.B. The V PAY Brand Mark must appear exactly as specified in Figure 10-3. Figure 10-3 V PAY Brand Mark 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Volume I—General Rules 249 .c Effective 1 July 2011.2. Implementation of the V PAY Product and use of the V PAY Brand Mark outside of Visa Europe is subject to approval and trademark availability.2. where a quorum is present.2.2. Any changes to this provision requires a majority vote of the directors in attendance at any Visa International Board meeting.B.B.

10.3. 10.Chapter 10: Card and Marks Requirements 10.3. as specified in the Visa Product Brand Standards. but are not limited to.3.3 PRODUCT NAMES 10. Visa Corporate.B The Visa Infinite Product Name The Product Name “Visa Infinite” must appear on all Visa Infinite Cards in English only. it must comply with this section and the Visa Product Brand Standards. or Visa Purchasing Card as something other than a Visa Card for the payment of business expenditures • Position its Trade Name or Mark as adding superior acceptance of the Card at the Pointof-Transaction 250 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Visa Product Names include. Volume I—General Rules .C The Visa Commercial Card Product Name 10. the following: • Visa • Classic • Gold • Premier • Visa Business • Visa Corporate • Purchasing • Visa Electron • Visa Infinite • Visa Signature • Visa Platinum • Plus • Verified by Visa • Visa TravelMoney • V PAY 10.3 PRODUCT NAMES If a Member uses a Visa Product Name in typed or printed text.3.A The Visa Platinum Product Name A Member using the Product Name “Visa Platinum” or its local language equivalent must comply with the Visa Product Brand Standards.C The Visa Commercial Card Product Name A Member must not: • Position a Visa Business.

printed.5 CARD REPRODUCTIONS A Member: • Must produce a Card as specified in the Visa Product Brand Standards • Must not distribute or display a reproduction of a Card as an indication of acceptance of Visa products at the Point-of-Transaction 10.A and Security Validation Requirements for Card Vendors.” 10.10.3. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.7 EXTRANEOUS MARKINGS IN CARD PRODUCTION 10.2. Visa will supply a list of Approved Manufacturers and the Card products they are permitted to produce. a Visa Card must not bear any number or device. Section 2. 10.D The V Distribution Identifier A Visa Business or Visa Purchasing Card issued under the V Distribution Program must use the Identifier “V Distribution” instead of the Identifier “Visa Business” or “Visa Purchasing.4 10. Upon request. 10.D The V Distribution Identifier 10.3.7 EXTRANEOUS MARKINGS IN CARD PRODUCTION Except for the Account Number.6 CARD MANUFACTURER REQUIREMENTS Each Card bearing a Magnetic Stripe or Chip must be produced by an Approved Manufacturer. etched. that is used for international payment purposes. as specified in the Visa Product Brand Standards.B Merchant Outlets and Member Locations A Merchant Website must display the Visa Brand Mark as specified in the Visa Product Brand Standards. or otherwise affixed. whether embossed. as specified in Volume I—General Rules.4.A NON-CARD USE OF VISA-OWNED MARKS Use at a Point-of-Transaction A Member or Merchant must display the appropriate Marks to indicate which Cards it accepts for payment. The Visa Brand Name must only be used to indicate acceptance when a visual representation of the Visa Brand Mark is not possible at the Merchant Website. Volume I—General Rules 251 . 10.4. A Merchant displaying the Verified by Visa Mark on its Website must comply with the Visa Product Brand Standards. encoded.

2.8.B.8. the Issuer must obtain prior approval for issuance from Visa.B.d 10.B. Information in the Chip Magnetic-Stripe Image must be the same as that encoded in the Magnetic Stripe.1.c 10. 252 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.1 10.b 10.8.8. all newly issued EMV Chip Cards and existing EMV Chip Cards on renewal must use Chip Card Verification Value—iCVV as part of the Magnetic-Stripe Image.8 10.B.a Chip Card Technology General Requirements An Issuer must notify Visa of its intention to use Chip technology on Cards at least 60 calendar days prior to issuance.a 10.8.Chapter 10: Card and Marks Requirements 10.2.B. Volume I—General Rules .2. as defined in the Payment Technology Standards Manual. 10.8.8.b The Payment Application encoded in the Magnetic Stripe must also be facilitated by the Chip. or other directly related financial application.A ELECTRONIC CARD-READING TECHNOLOGIES Overview A Visa Card or Visa Electron Card must bear a Magnetic Stripe and optionally may bear a Chip for the purpose of electronic card-reading.8.8.B.B 10.2.8. Effective 1 January 2009.B.1 10. credit.1.8.8 ELECTRONIC CARD-READING TECHNOLOGIES 10.e 1 A variance to this requirement applies in the jurisdiction of the Asia-Pacific Region until 1 January 2010.8.B. Cash Disbursement. The Cardholder name in the Chip must be the same as the name displayed on the Card and encoded in the Magnetic Stripe.and VIS-Compliant Chip Cards bearing the Visa Brand Mark or Visa Brand Mark with the Electron Identifier as specified in the: • EMV Integrated Circuit Card Specifications for Payment Systems • Visa Integrated Circuit Card Specifications • Payment Technology Standards Manual 10. Encoding and Personalization Requirements An Issuer must use a Service Code on all EMV.2 Encoding and Personalization Requirements 10.B.2.B.2 10. If the Chip is designed to support a purchase.

8.8.b 1 A variance to this requirement applies in the jurisdiction of the LAC Region for Magnetic Stripe personalization of instant issue embossed Visa Cards. 10.8.4 Visa Electron Cards 10.C. or Card bearing the Plus Symbol must not be later than the expiration date of the Issuer’s Public Key. 10.i 10.8. if such a date appears on the Card.C.B.a Visa Electron Cards An Issuer must encode the Magnetic Stripe on each Visa Electron Card as specified in the Payment Technology Standards Manual.2. as specified in the Payment Technology Standards Manual.2.C Magnetic-Stripe Technology 10. Service Code values must be encoded as specified in the Payment Technology Standards Manual. The expiration date on a Visa Card.C 10.C. including Emergency Replacement Cards.2 10.8.a Magnetic-Stripe Encoding The Magnetic Stripe on a Visa Card or Visa Electron Card must be encoded on both track 1 and 2.3 Card Verification Value All Cards.C. 10. Volume I—General Rules 253 .8.8.2.C.8.C.B.10.8.f A Chip Card may facilitate access to non-Visa services provided the: • Services do not compromise the security or functional integrity of the Visa Smart Payment Applications • Additions of these services are managed and controlled by the Issuer or its sponsored member • Issuer indemnifies Visa from any and all Claims or losses resulting from non-Visa services facilitated by the Chip Card 10. 10. 10. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.2.8.1 Magnetic-Stripe Technology Orientation The Magnetic Stripe must be on the back of the Visa Card as specified in the Visa Product Brand Standards. it must reflect the same month as the “VALID FROM” date displayed on the Card.8.2.g If an application effective date is provided within the Chip.B.2. if one is present on the Card.h 10.8.C. or any security feature containing an expiration date in a Chip.8.1 An Issuer may encode its Card acceptance policies in the Service Code field of the Magnetic Stripe using all Service Codes valid for the applicable Card product. Magnetic-Stripe track 2 information and the Cardholder name from track 1 must be contained in the Chip (other track 1 discretionary data is optional).B. Visa Electron Card.4. as specified in the Card Verification Value Specifications Guide and the Payment Technology Standards Manual.4.b 10.8.C.4 10. must be encoded with the Card Verification Value.C.8. The Issuer must encode a Service Code designated for Visa Electron Cards as specified in the Payment Technology Standards Manual.

Chapter 10: Card and Marks Requirements 10.9 CARD FEATURE REQUIREMENTS 10.9 CARD FEATURE REQUIREMENTS

10.9

CARD FEATURE REQUIREMENTS
Effective 1 September 2005 through 28 February 2007, an Issuer may issue or reissue a Visa Card or Visa Electron Card bearing either the: • Visa Flag Symbol or Visa Electron Symbol. The Card bearing either the Visa Flag Symbol or Visa Electron Symbol must both: - Expire no later than 30 June 2011 - Comply with the Visa International Card and Marks Specifications • Visa Brand Mark or Visa Brand Mark with the Electron Identifier. The Card bearing either the Visa Brand Mark or Visa Brand Mark with the Electron Identifier must comply with the Visa Product Brand Standards All newly-created Visa Cards and Visa Electron Cards issued or reissued must both: • Bear either the Visa Brand Mark or Visa Brand Mark with the Electron Identifier • Comply with the Visa Product Brand Standards An Issuer may issue or reissue a Card bearing either the Visa Flag Symbol or Visa Electron Symbol to deplete existing card stock. The Card bearing either the Visa Flag Symbol or Visa Electron Symbol must both: • Expire no later than 30 June 2011 • Comply with the Visa International Card and Marks Specifications Effective 1 July 2011, all Visa Cards and Visa Electron Cards must bear either the Visa Brand Mark or Visa Brand Mark with Electron Identifier, as specified in the Visa Product Brand Standards. Table 10-1 specifies requirements for the front of the following Cards: • Embossed Visa Cards • Unembossed Visa Cards • Visa Electron Cards
SEE: • Section 3.1.E for Account Number specifications • Section 3.1.F for expiration date standards • The Visa Product Brand Standards for complete embossing and printing requirements for the front and back of Visa and Visa Electron Cards

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10.9.A Additional Card Feature Specifications

10.10.A.2 Placement

10.9.A
10.9.A.1

Additional Card Feature Specifications
Vehicle-Specific Fleet Card A Cardholder name must be replaced by an embossed vehicle license number or unique vehicle number on the front of a Vehicle-Specific Fleet Card.

10.9.A.2

Expiration Date and Card Symbol The expiration date contained in the Chip must be the same as the expiration date encoded in the Magnetic Stripe and displayed on the Card. The expiration date of proprietary services on the Card, if applicable, must not exceed the Visa or Visa Electron Payment Application expiration date.

10.9.B

Visa Electron Cards
Visa Electron Cards must not be embossed, except under specific conditions where regional variances apply.1 When used, embossing must comply with Section 10.9 or the Visa Product Brand Standards.

10.10 OTHER CARD SECURITY FEATURES
10.10.A
10.10.A.1

Chip Cards
Specifications An Issuer of Cards bearing a Chip must: • Comply with the Visa Integrated Circuit Card Specifications, available from Visa • Comply with the requirements specified in this section, Section 10.8.B and Chapter 3, "Issuer Requirements & Information" • Ensure that any Chip used to facilitate Visa payment services complies with Visa Chip security and service-level standards • Ensure that its Chip Cards meet EMV Integrated Circuit Card for Payment Systems Specifications2

10.10.A.2

Placement The Chip must: • Be on the front of the Card • Comply with the International Organization for Standardization Standard 7816–2, Reference Number ISO/IEC 7816–2:1988 (E) – “Identification on Cards–Integrated Circuit(s) Cards with Contacts–Part 2: Dimensions and Locations of the Contacts”

1 2

A variance to this requirement applies in the jurisdiction of the CEMEA Region. Visa may grant a variance to this requirement provided that a reasonable time limit for compliance is established.

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Chapter 10: Card and Marks Requirements 10.10.B Printing of Card Verification Value 2 10.11.B Other Brand Marks

10.10.B
10.10.B.1

Printing of Card Verification Value 2
Visa Cards All Visa Cards must bear a Card Verification Value 2, as specified in the: • Card Verification Value Specifications Guide • Payment Technology Standards Manual • Visa Product Brand Standards Card Verification Value 2 (CVV2) is optional for a Proprietary Card bearing a Plus Symbol.

10.10.B.2

Visa Electron Cards If the full Account Number is used, an Issuer must indent-print a Card Verification Value 2 on the back of a Visa Electron Card, as specified in the: • Card Verification Value Specifications Guide • Payment Technology Standards Manual • Visa Product Brand Standards

10.11 MULTIPLE MARKS ON CARDS
10.11.A Hierarchy of Marks
If more than one Visa-Owned Mark is present on a Card, an Issuer must designate a Primary Mark, complying with the following hierarchy of Marks: • Visa Brand Mark • Visa Brand Mark with the Electron Identifier • Visa Cash Symbol

10.11.B

Other Brand Marks
All other Visa-Owned Marks must: • Appear together • Not be separated by Non-Visa-Owned Marks

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10.12 MARKS FOR VISA CARDS AND VISA ELECTRON CARDS

10.13 PLUS PROGRAM MARKS

10.12 MARKS FOR VISA CARDS AND VISA ELECTRON CARDS
Effective 1 September 2005 through 28 February 2007, an Issuer may issue or reissue a Visa Card or Visa Electron Card bearing either the: • Visa Flag Symbol or Visa Electron Symbol. The Card bearing either the Visa Flag Symbol or Visa Electron Symbol must both: - Expire no later than 30 June 2011 - Comply with the Visa International Card and Marks Specifications • Visa Brand Mark or Visa Brand Mark with the Electron Identifier. The Card bearing either the Visa Brand Mark or Visa Brand Mark with the Electron Identifier must comply with the Visa Product Brand Standards All newly-created Visa Cards and Visa Electron Cards issued or reissued must both: • Bear either the Visa Brand Mark or Visa Brand Mark with the Electron Identifier • Comply with the Visa Product Brand Standards An Issuer may issue or reissue a Card bearing either the Visa Flag Symbol or Visa Electron Symbol to deplete existing card stock. The Card bearing either the Visa Flag Symbol or Visa Electron Symbol must both: • Expire no later than 30 June 2011 • Comply with the Visa International Card and Marks Specifications Effective 1 July 2011, all Visa Cards and Visa Electron Cards must bear either the Visa Brand Mark or Visa Brand Mark with Electron Identifier, as specified in the Visa Product Brand Standards.

10.13 PLUS PROGRAM MARKS
An Issuer of Proprietary Cards with Plus Program capabilities must place the Plus Symbol on all Proprietary Cards within 5 years from the beginning date of participation in the Plus Program. The presence of the Plus Symbol is optional on Visa Cards if no other ATM Mark is present on the Card.

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Chapter 10: Card and Marks Requirements 10.14 TRADE NAME AND MARK REQUIREMENTS 10.14.B.2 Use of Non-Member Marks

10.14 TRADE NAME AND MARK REQUIREMENTS
10.14.A
10.14.A.1

Chip Cards
Visa or Visa Electron Payment Application A Card containing a Chip must bear the appropriate Mark for the Visa or Visa Electron Payment Application facilitated by the Chip.

10.14.A.2

Chip Cards Bearing a Visa-Owned Mark A Card containing a Chip bearing a Visa-Owned Mark must be capable of facilitating the Payment Application associated with that Mark.

10.14.B
10.14.B.1

Visa Cards
Member Identification The following may be printed on a Visa Card as specified in the Visa Product Brand Standards: • Certain Trade Names, including those of an Issuer, an Issuer’s holding company Member, or an Issuer’s agent Member • With the prior written consent of Visa: - Certain Marks associated with proprietary, local, regional, national, or multinational services - Marks to identify the services of the Issuer or Trade Names to identify the Member, in any color

10.14.B.2
10.14.B.2.a

Use of Non-Member Marks An Issuer must not use a Trade Name or Mark that identifies or is associated with a non-Member on the front of a Visa Card, unless permitted in Section 10.14.B.1. Visa may grant a variance to an Issuer located within a Region. Cards issued under this variance must not be issued to non-residents of an Issuer’s Region. The following must not appear on any part of a Visa Card: • Any Trade Name or Mark that identifies or is associated with any entity, or its subsidiaries or affiliates, deemed competitive by the International Board, including: - American Express Company - Morgan Stanley Dean Witter & Co.1, 2 - Europay International - MasterCard International • Any Trade Name or Mark that is confusingly similar to any other Visa-Owned Mark

10.14.B.2.b

1

A variance to this requirement applies in the jurisdiction of the U.S.A. Region for Visa Cards bearing the Pulse Mark and Cards bearing the Plus Symbol. A variance to this requirement applies in Visa Europe.

2

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10.14.C Visa Electron Cards

10.14.D Cards Bearing the Plus Symbol

10.14.C
10.14.C.1

Visa Electron Cards
Use of Non-Member Marks An Issuer must have the prior approval of Visa to place a non-Member Trade Name or Mark on a Visa Electron Card. Cards issued under this section must only be issued to residents of the Issuer’s Region.

10.14.C.2

Restricted Use The following must not appear on a Visa Electron Card: • Any Trade Name or Mark that identifies or is associated with any entity, or its subsidiaries or affiliates, deemed competitive by the International Board, including: - American Express Company - Morgan Stanley Dean Witter & Co.1 - Europay International - MasterCard International • Any Trade Name or Mark that is confusingly similar to any other Visa-Owned Mark

10.14.D

Cards Bearing the Plus Symbol
A Card bearing the Plus Symbol must not bear the Marks of any entity that is ineligible for membership in Visa, or of any of the following entities, or their subsidiaries or affiliates, deemed competitive by the International Board:2 • American Express Company • Cirrus • Morgan Stanley Dean Witter & Co.3 • Europay International • JCB • MasterCard International A Card bearing the Plus Symbol is exempt from this requirement if it was issued under an agreement executed with Visa or the Plus System, Inc. prior to 1 October 1992. A Card bearing the Plus Symbol must not bear a Trade Name or Mark that is confusingly similar to any other Visa-Owned Mark.

1 2 3

A variance to this requirement applies in Visa Europe. At the option of Visa, a variance to this section may be granted for Chip Cards bearing the Plus Symbol. A variance to this requirement applies in the jurisdiction of the U.S.A. Region for Visa Cards bearing the Pulse Mark and Cards bearing the Plus Symbol.

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Chapter 10: Card and Marks Requirements 10.15 CARD DESIGN CONSIDERATIONS 10.15.D Cards Bearing the Plus Symbol

10.15 CARD DESIGN CONSIDERATIONS
All Card designs must comply with the Visa Product Brand Standards.1

10.15.A

Visa Cards
The Visa Brand Mark must both: • Appear as specified in the following: - Section 10.2.B - Visa Product Brand Standards • Be placed on the front of the Card

10.15.B

Visa Electron Card bearing the Visa Brand Mark with the Electron Identifier
The Visa Brand Mark with the Electron Identifier must: • Appear as specified in - Section 10.2.B - Visa Product Brand Standards • Be placed on the front of the Card

10.15.C

Non-Standard Cards
With Visa approval, an Issuer may issue a Visa Card or Visa Electron Card in a size and design that must comply with the requirements specified in Section 3.3.H or the Visa Product Brand Standards.
SEE ALSO: Section 3.3.H

10.15.D

Cards Bearing the Plus Symbol
The physical dimensions of a Proprietary Card bearing the Plus Symbol must comply with International Organization for Standardization standards.

1

A variance to this requirement applies in the jurisdiction of the Asia-Pacific Region for the Australia and New Zealand Banking Group and Citibank Taiwan

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10.15.E Virtual Account Reference Cards

10.15.F Proximity Payment Device Requirements

10.15.E

Virtual Account Reference Cards
If a Reference Card is provided, a Virtual Account Issuer must comply with all of the following: • A Reference Card may contain a printed expiration date. If the expiration date does not appear on the Card, the Issuer must communicate it to the Virtual Account Holder. • A Reference Card must not be produced: - In a such a way that it could be mistaken for a Card - Using the physical Card design requirements for a Card • A Reference Card must not contain any of the following: - Visa Brand Mark - Magnetic Stripe or Chip - Signature panel - Dove Design hologram - Embossed Cardholder name or Account Number - Visa International Service Center telephone number

10.15.F

Proximity Payment Device Requirements
A Proximity Payment Device must: • Comply with the Visa Product Brand Standards • Display the Visa Brand Mark in full color on the Proximity Payment Device front or equivalent • Display the Visa contactless indicator on the Proximity Payment Device front or equivalent • Display the source of funds, where required
SEE ALSO: Section 3.3.I

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In addition. When these Merchants operate as full-service lodging establishments (i.1.” Because Merchant Category Codes are used for a variety of reporting and risk management purposes. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. as specified in (Exhibit NN) and (Exhibit OO) of the Visa U.A. “Timeshares” (a non-T&E code). profession. required Merchant name abbreviations.. 7512 for Car Rental Companies. or line of business in which the Merchant is engaged. the MCC that best describes the majority of the sales must be assigned. Inc.E. T & E Clarifications A Merchant that manages the sales. providing maid and room service) an Acquirer may assign Merchant Category Code 7011. or other establishment located in a Hotel with the Merchant Category Code for the Hotel ONLY IF the Merchant bills the Transaction to the Cardholder’s room. it is critical that the Acquirer assign the correct Merchant Category Code that best describes what the Merchant sells.B Merchant Data Standards This appendix contains Merchant Category Codes. the Acquirer must assign the general industry code (such as 4511 for Airlines. or Hotel. must be included in both the Authorization Request and Clearing Messages. Volume I—General Rules 263 . These general “catch-all” codes end with the numbers “99. An Acquirer may process Transactions occurring at a gift shop. such as 8999. If payment is made separately with a Visa Card at the Point-of-Transaction. appropriate Electronic Commerce Indicators. Car Rental Company.10. If a Merchant is an Airline. Merchant Category Code Assignments The Merchant Category Code is a four-digit number assigned to a Merchant by an Acquirer that designates the principal trade. and other applicable Merchant data standards. Floor Limit category codes.e. the Acquirer must assign it a general Merchant Category Code. If a specific code in the “3000” range is not listed for a particular Merchant name. restaurant. Members should refer to the Visa Merchant Data Manual for further information regarding the assignment of Merchant Category Codes. If a Merchant does not fit under a specific Merchant Category Code. the Acquirer must use the appropriate retail Merchant Category Code (such as 5947 for gift ships or 5812 for restaurants). If the Merchant sells several products or services. as specified in Volume I—General Rules. or 7011 for Hotels). or other uses of timeshares or condominiums must be assigned Merchant Category Code 7012. rentals. Section 5.S. the Acquirer must assign the specific code for that Merchant in the T&E “3000” range of codes. Electronic Commerce Merchants Merchants selling over an open network such as the Internet must be assigned the MCC that best describes the merchandise or services sold. Operating Regulations.

Volume I—General Rules . Billing of insurance premiums typically takes the form of periodic (monthly. however. The Merchant’s direct contact methods are similar to the Outbound Telemarketing Merchant. for which a separate and unique Merchant name and Merchant identification number are required. Examples: Department stores with catalog subsidiaries or divisions. Example: Television shopping services. or credit card insurance. magazine. Direct Marketing Insurance Services (5960)—Insurance services that may be offered via direct mail. magazine. electronics. accidental death and dismemberment insurance. television ads. or television advertisement. billing statement insert. catalog services Combination Catalog and Retail Merchants (5965)—Goods are sold to consumers via a paper or electronic catalog and at one or more retail outlets. quarterly. Catalog sales must be processed under Merchant Category Code 5965 and all retail sales must be processed under the appropriate retail Merchant Category Code. Prospective customers are given a telephone number or an address to which they reply for enrollment in the service. Services offered include all forms of life insurance.Appendix B — Merchant Data Standards Direct Marketing Merchant Category Code Assignments Direct Marketing Merchant Category Code Assignments Direct Marketing Merchant Category Code Assignments An Acquirer may assign one of the following direct marketing Merchant Category Codes. A one-or two-page leaflet is not considered a catalog. or gourmet food/equipment sold by catalog and in retail stores 264 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Example: Discount Travel Clubs Catalog Merchants (5964)—Goods are offered to consumers via a paper or electronic catalog. Insurance agents are specifically excluded from this Merchant Category Code. hospital indemnity insurance. Services are often targeted to affinity groups. or through mailings (other than a catalog) to generate sales or to offer potential customers an incentive to call the Merchant. Example: An insurance company that solicits Cardholders for credit card insurance via billing statement insert Travel Related Arrangement Services (5962)—The Merchant initiates contact with Cardholders via telephone calls. only travel related arrangements are sold. as applicable. annually) installments which continue until cancelled either by the Cardholder or the insurance company. This category code is designed for Merchants with no retail (“face-to-face”) sales. sports clothes/equipment.

Volume I—General Rules 265 . pay-per-call services. quarterly) basis. Continuity/Subscription Merchants (5968)—Products or services are offered via subscription to a Cardholder on a continuing (monthly. Examples: Note: Horoscope readings. collectible services.Direct Marketing Merchant Category Code Assignments Direct Marketing Merchant Category Code Assignments Outbound Telemarketing Merchants (5966)—The Merchant initiates contact with Cardholders (for both products and services) via telephone calls or through mailings (other than a catalog). tape or compact disc clubs. fax. or over an open network. and vitamins.” These merchants solicit cardholders to make additional puchases when they contact call centers to purchase products of other Direct Marketing merchants. but not limited to. Inbound Teleservices Merchants (5967)—Non-Business-to-business audiotext/videotext and or digital content services accessed via telephone. health care products. pay-per-call services. Merchants classified under this MCC (5967) are considered high-risk and must be registered with the Visa High-Risk Telemarketing Merchant Registration Program. periodicals 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. This classification includes merchants known as “upsellers. such as the Internet for the purchase of services or information including. sports scores. Examples: Distributors of cosmetics. stock market quotations Also see Electronic Commerce/Information Services (4816) for services accessed via computer modem. Merchants classified under this MCC (5966) are considered high-risk and must be registered with the Visa High-Risk Telemarketing Merchant Registration Program. instructing the Cardholder to call the Merchant. Examples: Record.

Charitable contributions.Appendix B — Merchant Data Standards Direct Marketing Merchant Category Code Assignments Direct Marketing Merchant Category Code Assignments Other Direct Marketers (5969)—This category code is comprised of all other direct marketing companies that do not meet the criteria for any of the above categories. and Transactions occurring at health care locations effected through Mail/Phone Order are not direct marketing Transactions. Excluded are tickets ordered by telephone but paid for at the ticket booth. These merchants must be assigned the appropriate retail merchant category code that describes their business and identify each mail/telephone transaction with the proper MO/TO or Electronic Commerce Indicator value to indicate a non face-to-face transaction. but may occasionally accept mail or telephone orders for customer convenience. Examples: Theater or sports tickets by Mail/Phone Order. speciality items (such as kitchen tools/appliances. Quasi-Cash Transactions. It includes Merchants offering one or two products per promotion. 266 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Ticket Agencies. exercise equipment) offered only through radio or television Not all Mail/Phone Order Transactions are necessarily direct marketing Transactions.Theatrical Producers (Except Motion Picture). Also excluded are merchants that primarily have face-to-face transactions and are not cultivating a mail/telephone order customer base. using multiple approaches (including a one-or two-page leaflet with an order form or telephone number for placing orders). Volume I—General Rules . these are considered face-to-face transactions and must be classified under MCC 7922 . T&E Transactions.

Sports Apparel Ad Agencies Advertising Services Agencies . Volume I—General Rules 267 . ❂ This symbol indicates a new MCC or a change in the MCC. ✤ International Airline Program Participant 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.Ticket.Home Furnishings Accessories .Merchant Data Standards. Temporary Help Services Agencies .Advertising Agencies .Financial Institution Account Funding .Automotive Accessories .Women's Accessory. Theatrical Producers Agricultural Cooperative Air Ambulance Services Air Conditioning Contractors Air Conditioning.Recreational Vehicles Accessories .Men's. Refrigeration Repair Shops Air or Ground Courier Services Aircraft Rentals 6011 5533 5719 5611 5561 5631 5699 6012 6051 8931 5655 7311 7311 7311 7321 7393 7361 7393 7393 7922 0763 4119 1711 7623 4215 7999 MCC B ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses.Consumer Credit Reporting Agencies . Auditing. Including Armored Cars.Detective Agencies Agencies . Bookkeeping Services Active Wear . Boys' Clothing Accessories . Specialty Shops Accessory Shops—Not Elsewhere Classified Account Funding .Protective Services. Guard Dogs Agencies . listed in alphabetical order by Merchant type MERCHANT TYPE A ATM Cash Disbursements Accessories .Security Services Agencies .Employment.Non-Financial Institution Accounting.

and Restoration Services Apparel—Not Elsewhere Classified MCC 4511 5599 4789 4582 7393 5921 7277 5813 9211 5599 5697 8641 4119 5999 7996 7993 7299 7299 0742 7299 7299 5995 7399 5521 5937 5932 5699 ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses. Drug Abuse Counseling Alcoholic Beverages .Appendix B — Merchant Data Standards MERCHANT TYPE Airlines.Drinking Establishments Alimony Payments All-Terrain Vehicle Dealers Alterations Alumni/Alumnae Associations Ambulance Services Ammunition Stores Amusement Parks. Pet Shops Answering Services . Circuses. Hospitals Animal Grooming Services Animal Training Animals. Flying Fields.Sales.Telephone Antique Automobiles Antique Reproductions Antique Shops . Carnivals.Video. Services Alcohol .Liquor Stores Alcohol. Game Animal Boarding Services Animal Breeders Animal Doctors. Volume I—General Rules . ❂ This symbol indicates a new MCC or a change in the MCC. Air Carriers—Not Elsewhere Classified Airplane. Aircraft Dealers Airport Shuttle Transportation Airports. and Fortune Tellers Amusement Supplies . Repairs. and Airport Terminals Alarm Systems. ✤ International Airline Program Participant 268 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.

Riding Apparel Stores Apparel . Women's Clothing Stores Apparel . Engineering. Formal Wear.Costumes.Automobile MCC 5641 7296 5651 5681 5611 5691 5655 5697 5631 5621 7394 7629 5722 8999 7998 7991 7994 8911 7941 7393 5971 7991 8299 7333 5970 1771 8675 ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses. Seamstresses. Graphics Services Artist's Supply.Children's.MERCHANT TYPE Apparel . Uniforms Apparel . Mending.Clothing Rental . Galleries Art Museums Art Schools Art.Furriers. Infants' Wear Apparel . Surveying Services Arenas . ❂ This symbol indicates a new MCC or a change in the MCC. Fur Shops Apparel . Seaquariums.Video Games Architectural.Tailors.Men's. Craft Shops Asphalt Contractors Associations . Volume I—General Rules 269 . Boys' Clothing Apparel .Household—Not Elsewhere Classified Appraisers Aquariums.Sports Armored Cars Art Dealers. ✤ International Airline Program Participant 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Dolphinariums Arboretums Arcades . Specialty Shops Apparel .Sports.Family Clothing Stores Apparel .Women's Ready-to-Wear Stores Appliance Rentals Appliance Repair Shops Appliance Stores .Men's. Alterations Apparel .Women's Accessory.

Service. Fraternal Associations Athletic Apparel Stores Athletic Clubs . Leasing Automobile/Truck Dealers (Used Only) Automotive Body Repair Shops MCC 8641 5655 7997 7941 5661 5999 8111 8999 5967 8931 7542 6011 5542 9700 5013 5533 8675 8675 8299 5960 6300 7523 7512 7549 5511 5521 7531 ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses.Physical Fitness Athletic Fields Athletic Shoe Stores Atlas. Map Stores Attorneys Auction Houses Audiotext Merchants Auditing Services Auto Detailing Automated Cash Disbursements Automated Fuel Dispensers Automated Referral Service (FOR VISA USE ONLY) Automobile . Repairs. ❂ This symbol indicates a new MCC or a change in the MCC. Social. Garages Automobile Rental Agency Automobile Towing Services Automobile/Truck Dealers (New/Used) Sales.Sales (Non-Direct Marketing) Automobile Parking Lots. Accessories Stores Automobile Associations Automobile Clubs Automobile Driving Instruction Automobile Insurance . ✤ International Airline Program Participant 270 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. New Parts ◆ Automobile .Motor Vehicle Supplies.Sales (Direct Marketing) Automobile Insurance . Parts. Volume I—General Rules .Civic.Parts.Appendix B — Merchant Data Standards MERCHANT TYPE Associations .

Residential. Services MCC 7542 5599 7538 7535 5533 7941 7538 5532 5983 8299 5998 5641 8351 5941 5462 9223 5941 5462 7911 5992 7999 7911 7929 6011 6010 6012 ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses. Bond Payments Bait.MERCHANT TYPE Automotive Cleaning.Non Participatory Automotive Service Shops (Non-Dealer) Automotive Tire Stores Aviation Fuel Aviation Instruction Awnings . and Miscellaneous Entertainers—Not Elsewhere Classified Banks . Tackle Stores Bakeries Ballet Schools Balloon Bouquets Ballooning Ballroom Dance Instruction Bands. Waxing Automotive Dealers. ✤ International Airline Program Participant 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.Merchandise.Financial Institutions .Manual Cash Disbursements Banks . Commercial B Baby Clothing Babysitting Services Backpacking Equipment Bagel Shops Bail. Orchestras. Volume I—General Rules 271 .Automated Cash Disbursements Banks . Miscellaneous—Not Elsewhere Classified Automotive Glass Repair and Replacement Automotive Paint Shops Automotive Parts and Accessories Stores Automotive Race Tracks . ❂ This symbol indicates a new MCC or a change in the MCC.Financial Institutions .Financial Institutions .

Volume I—General Rules . Bath Shops Bedding.Sales Billiard. ✤ International Airline Program Participant 272 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Service Billiard Parlors Billiard Tables . Off-Track Betting. Casino Gaming Chips. including Lottery Tickets. and Wagers at Race Tracks Betting .Off-Track Betting . Mattress Stores Beer Parlors Betting.Lottery Tickets Betting .Animal Boat Dealers Boat Rentals and Leasing Boating Clubs MCC 7230 5813 7999 7230 7298 5999 7011 5719 5712 5813 7995 7995 7995 7995 7995 7999 5940 7932 5941 7932 8099 7338 7332 7299 5551 4457 7997 ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses.Casino Gaming Chips Betting . Photocopying Services Boarding Services .Wagers Bicycle Rentals Bicycle Shops .Appendix B — Merchant Data Standards MERCHANT TYPE Beauty and Barber Shops Bars Batting Cages Beauty Salons Beauty Spas Beauty Supply Stores Bed & Breakfast Establishments Bed. Pool Establishments Blood Banks Blueprinting Services Blueprinting. ❂ This symbol indicates a new MCC or a change in the MCC.Sales.

Securities. Commodities. ❂ This symbol indicates a new MCC or a change in the MCC. Bonds Building Contractors . Toll Fees Brokers . ✤ International Airline Program Participant 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Printing. Accessories Breeders . Secretarial Schools (Non-Graduate) MCC 7299 7531 6211 9223 5942 2741 8931 5192 5661 7991 5999 7933 7032 5611 7299 5813 5621 4784 8999 6211 1520 5211 7393 4131 7399 5111 8244 ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses. Periodicals.Home/Business Security Bus Lines Business Services—Not Elsewhere Classified Business Supplies .Stationery.Mortgage. Volume I—General Rules 273 .MERCHANT TYPE Body Piercing. Office. Bars Bridal Shops Bridge. Commercial Building Materials Burglar Alarm Companies . Stocks.Residential.Automotive Bond Dealers Bond Payments Book Stores Bookbinding Services ◆ Bookkeeping Services Books. Writing Supplies ◆ Business. Loan Brokers . Mutual Funds.Animal Breweries. Tattoo Parlors Body Repair Shops . Newspapers ◆ Boot Shops Botanical Gardens Bottled and Distilled Water Dealers Bowling Alleys Boys' Camps Boys' Clothing.

Repairs. Confectionery Stores Car Body Repair Shops Car and Truck Dealers (New and Used) Sales. Service. Limousines Cafes. Recreational and Utility Trailer Dealers Camping . Nut. and Leasing Car and Truck Dealers (Used Only) Sales. ❂ This symbol indicates a new MCC or a change in the MCC. Accessories Stores MCC 5422 7278 5735 4899 4821 4121 5812 5812 5462 5732 5946 5946 7033 5561 7033 5941 7032 7032 5441 7531 5511 5521 7535 7523 5533 ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses.Trailer Parks.Boys'. Taxicabs. Recreational Candy. Parts.Appendix B — Merchant Data Standards MERCHANT TYPE Butcher Shops Buying and Shopping Services and Clubs C CD. Campgrounds Camping Equipment Camps . Record Stores Cable and Other Pay Television Services Cablegrams Cabs. Trailer Parks Camper.Sporting. Service. and Leasing Car Paint Shops Car Parking Lots Car Parts. Photographic Equipment Camera. Repairs. Other Electronics Camcorders. Volume I—General Rules . Cassette. Photographic Supply Stores Campgrounds. Girls' Camps . Parts. ✤ International Airline Program Participant 274 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Restaurants Cafeterias Cake Shops Camcorders.

Banks. ❂ This symbol indicates a new MCC or a change in the MCC.Banks.New Only Car Tires . Financial Institutions. Manual Disbursement Casino Gaming Chips Catalog Merchant .Retreads Car Washes Cardholder-Activated Fuel Dispensers Carnivals Carpentry Contractors Carpet. ✤ International Airline Program Participant 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Upholstery Cleaning Cash . Credit Unions.Direct Marketing Caterers Cellular Telephone Equipment Cellular Telephone Service Cement Contractors Central Reservation Services Chambers of Commerce Chapels Charitable. Automated Cash Disbursement Cash . Financial Institutions. Social Service Organizations Charter Buses Cheese Shops Chemical Dependency Treatment Centers Chemicals. Allied Products—Not Elsewhere Classified ◆ MCC 7512 7538 5532 7534 7542 5542 7996 1750 5713 7217 6011 6010 7995 5964 5965 5811 4812 4814 1771 7011 8641 8661 8398 4722 5451 8099 5169 ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses. Retail Merchant . Rug Stores Carpet. Volume I—General Rules 275 .Direct Marketing Catalog.MERCHANT TYPE Car Rental Agencies—Not Elsewhere Classified Car Service Shops Car Tires . Credit Unions.

Automotive Clinics .Children's. Stands Cinemas Circuses. Volume I—General Rules .Appendix B — Merchant Data Standards MERCHANT TYPE Child Care Services Child Support Payments Children .Newspaper (via Direct Marketing) Cleaning Preparations ◆ Cleaning. Crystal Stores Chiropodists. ❂ This symbol indicates a new MCC or a change in the MCC. ✤ International Airline Program Participant 276 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. and Janitorial Services Cleaning. Infants' Wear Stores Clothing .Pet Clock Repair Clock Shop Clothing . Polishing . Infants' Wear Stores Chimney Cleaning Service China.Religious Organizations Cigar Stores. Fraternal Associations Classified Ads .Newspaper Classified Ads .Family Clothing Stores Clothing . Social. Amusement Parks.Day Care Services Children's Camps Children's Uniforms ◆ Children's. Podiatrists Chiropractors Chocolate Shops Churches . Carnivals Civic.Formal Wear MCC 8351 9211 8351 7032 5137 5641 7699 5950 8049 8041 5441 8661 5993 7832 7996 8641 7311 5969 2842 7349 7542 0742 7631 5944 5641 5651 5699 ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses. Maintenance.

Women's Clothing Stores Clothing .Women's Ready-To-Wear Stores Clothing Rental .Automobile Clubs .Wholesale Clubs Clubs . Boys' Clothing.MERCHANT TYPE Clothing . Accessory Shops—Not Elsewhere Classified Clothing .Sports Apparel. Volume I—General Rules 277 . Formal Wear Club Stores .Men's.Women's Accessory.Gun Clubs . Alterations Clothing .Racquetball Clubs . Specialty Shops Clothing . ❂ This symbol indicates a new MCC or a change in the MCC.Tailors.Historical Clubs .Sports Clubs . Fur Shops Clothing .Furriers. Seamstresses.Tennis Clubs .Men's. Riding Apparel Stores Clothing . Uniforms.Professional Sports Clubs .Women's Cocktail Lounges Coffee Shops Coffee Stores MCC 5681 5611 5691 5699 5655 5697 5631 5621 7296 5300 8675 7997 7997 8699 7941 7997 7997 7997 7997 7997 4131 5983 5681 5621 5813 5812 5499 ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses. Accessory Stores Clothing . Mending.Yacht Coach Lines Coal Dealers Coat Stores .Sailing Clubs . ✤ International Airline Program Participant 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.Furriers Coat Stores .Miscellaneous Apparel.Boating Clubs .Costumes.

❂ This symbol indicates a new MCC or a change in the MCC. Children's ◆ Commercial Cooking. Record Stores Computer Catalog Merchants . Art. and Integrated Systems Design Services Computer Software Design MCC 5972 5999 8220 5813 7333 5137 5046 5046 5139 5021 7333 6513 7941 6211 5065 9222 8220 4111 4111 5735 5964 5732 7379 4816 7372 7372 ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses.Railways Compact Disc. Cassette. Junior Colleges Comedy Clubs Commercial Artists Commercial Clothing . Athletic Fields.Electronic Computer Hardware (and Other Electronics) Computer Maintenance.Sports and Hobby Colleges. Graphics Commercial Property Rentals Commercial Sports. Repair.Men's. Professional Schools. and Sports Promoters Commodity Dealers Communications Equipment ◆ Community Assessed Penalties Community Colleges Commuter Transportation . Memorabilia Stores . ✤ International Airline Program Participant 278 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Professional Sports Clubs. Food Service Equipment ◆ Commercial Equipment—Not Elsewhere Classified ◆ Commercial Footwear ◆ Commercial Furniture ◆ Commercial Photography.Appendix B — Merchant Data Standards MERCHANT TYPE Coin Stores Collectibles. Women's. Data Processing. Universities.Ferries Commuter Transportation . Services—Not Elsewhere Classified ◆ Computer Network/Information Services Computer Programming. Volume I—General Rules .

Decorating Contractors .General Contractors .Electrical Contractors . Software ◆ Concrete Work Contractors Confectionery Shops Conference Management Services Consignment Shops Construction Companies Construction Materials Construction Materials—Not Elsewhere Classified ◆ Consultants .Demolition Services Contractors . Computer Peripheral Equipment.Insulation MCC 5734 8244 5045 1771 5441 7399 5931 1520 5211 5039 7392 7392 7392 7392 7321 5968 1711 1750 1771 1799 1799 1731 1799 1520 1799 1711 1740 ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses. ✤ International Airline Program Participant 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Management Services Consumer Credit Reporting Agencies Continuity/Subscription Merchant .Public Relations Consulting.Residential.Glasswork Contractors .Marketing Consultants . Commercial Contractors . Volume I—General Rules 279 .Carpentry Contractors .MERCHANT TYPE Computer Software Stores Computer Training Schools Computers.Direct Marketing Contractors .Heating Contractors .Garage Door Installation Contractors .Management Consultants .Concrete Work Contractors . ❂ This symbol indicates a new MCC or a change in the MCC.Air Conditioning Contractors .

Special Trade Contractors—Not Elsewhere Classified Contractors . ✤ International Airline Program Participant 280 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Volume I—General Rules .Appendix B — Merchant Data Standards MERCHANT TYPE Contractors . Reproduction Services Correspondence Schools Cosmetic Distributors ◆ Cosmetic Stores Cosmetic Surgeons Costume Jewelry .Plumbing Contractors .Photographic.Masonry Contractors .Siding Contractors .Sheet Metal Work Contractors .Stonework Contractors .Women's Accessory.Paper Hanging Contractors . ❂ This symbol indicates a new MCC or a change in the MCC. Specialty Shops MCC 1740 1799 1799 1740 1711 1761 1761 1761 1799 1740 1740 1799 1799 8050 5499 7399 5462 8299 5719 5044 7338 8241 5122 5977 8011 5631 ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses.Roofing Contractors .Well Drilling Convalescent Homes Convenience Stores Convention Bureaus Cookie Stores Cooking Schools Cookware Stores Copy Services . Home and Building Contractors . Photocopy.Painting.Plastering Contractors .Tile Setting Contractors .Welding Contractors . Microfilm Supplies ◆ Copy.

MERCHANT TYPE Costume Rental Counseling Services—Debt.Automated Cash Disbursements Credit Unions . Services Crematories Cruise Lines Crystal Stores Culinary Instruction Currency .Dance Bands MCC 7296 7277 7997 7996 4215 9211 8999 5970 7277 7321 6011 6010 6012 7261 4411 5950 8299 6051 5714 7349 5697 5712 9311 5950 5719 5941 7929 ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses.Merchandise.Kitchen Cutlery . Child Support Court Stenographer Craft Shops Credit Counseling Credit Reporting Agencies Credit Unions . Including Alimony. Marriage. and Personal Country Clubs County Fairs Courier Services—Air and Ground. Volume I—General Rules 281 . and Freight Forwarders Court Costs. ✤ International Airline Program Participant 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.Sporting Knives DJs .Financial Institutions .Financial Institutions .Financial Institutions . ❂ This symbol indicates a new MCC or a change in the MCC.Manual Cash Disbursements Credit Unions . Crystal Cutlery .Foreign (Non-Financial Institutions) Curtain Stores Custodial Services Custom Made Clothing Custom Made Furniture Customs Bureaus Cut Glass.

Parts.Art Dealers. Coal.Department of Motor Vehicles Dairy Products Stores Dance Bands Dance Halls. Fuel Oil. Schools Data Processing Services Dating.Miscellaneous Automotive Dealers—Not Elsewhere Classified Dealers . Repairs. Escort Services Day Care Services Dealers .Golf Carts Dealers . Galleries Dealers .Fuel Dealers.Appendix B — Merchant Data Standards MERCHANT TYPE D DMV . Moped.Motor Home Dealers . Equipment Dealers .Airplane.Mobile Home.Motorcycle. ✤ International Airline Program Participant 282 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Leasing Dealers . Wood. Mutual Funds.Newspapers Dealers . Parts. Studios.Antique Automobiles Dealers . Commodities. Camper Dealers Dealers . ❂ This symbol indicates a new MCC or a change in the MCC. Volume I—General Rules . Aircraft Dealers .Securities. Liquefied Petroleum Dealers . Bonds Dealers .Automobile/Truck (Used Only) Dealers . Service.Ice Dealers . Utility Trailer.Automobile/Truck (New/Used) Sales.Snowmobile Debt Counseling Decorating Contractors MCC 9399 5451 7929 7911 7372 7273 8351 5599 5521 5971 5511 5521 5551 5983 5599 5999 5599 5271 5592 5571 5994 5561 6211 5598 7277 1799 ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses. Stocks.Boat Dealers .Recreational. Motor Scooters Dealers .

Catalog Merchant Direct Marketing . and Security Services.Eating Establishments Direct Marketing .Insurance Services Direct Marketing .Local Demolition Services Dental Equipment.Other Direct Marketers—Not Elsewhere Classified Direct Marketing .Outbound Telemarketing Merchant Direct Marketing .Travel-Related Arrangement Services Discotheques Discount Goods . Volume I—General Rules 283 . Protective Agencies.Continuity/Subscription Merchant Direct Marketing . Including Armored Cards and Guard Dogs Detergents ◆ Diamond Stores Diaper Services Diners . Supplies ◆ Dental Laboratories Dentists and Orthodontists Department Stores Department of Motor Vehicles Dermatologists Detective Agencies. ❂ This symbol indicates a new MCC or a change in the MCC.Combination Catalog and Retail Merchant Direct Marketing .Interior Delicatessens Delivery Services .B MERCHANT TYPE Decorators . ✤ International Airline Program Participant 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.Wholesale Clubs Discount Stores MCC 1799 5499 4214 1799 5047 8071 8021 5311 9399 8011 7393 5169 5944 7210 5812 5964 5965 5968 5967 5960 5969 5966 5962 5813 5300 5310 ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses.Inbound Teleservices Merchant Direct Marketing .

Appendix B — Merchant Data Standards MERCHANT TYPE Disinfecting Services Distributor . Podiatrists Doctors . Nightclubs.Drugs. and Upholstery Stores Dress Shops Dressmakers Dried Fruit Shops Drinking Places (Alcoholic Beverages)—Bars. Drug Proprietaries.Chiropodists. and Discotheques Driver Education Class. Druggist Sundries ◆ Dry Cleaners Durable Goods ◆ Duty Free Stores DVD/Video Tape Rental Store MCC 7342 7829 5122 8011 8049 8041 8042 7299 7299 7998 5963 5462 7217 5714 5621 5697 5441 5813 8299 5912 7277 5122 7216 5099 5309 7841 ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses. Pharmacies Drug. Cocktail Lounges. ❂ This symbol indicates a new MCC or a change in the MCC.Chiropractors Doctors . ✤ International Airline Program Participant 284 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Windowcovering. Volume I—General Rules . Video Tape Production.Motion Picture. Taverns. Distribution ◆ Distributors . Toiletries ◆ Doctors and Physicians—Not Elsewhere Classified Doctors . Druggists' Sundries. School Drug Stores. Ophthalmologists Dog Grooming Services Dog Training Dolphinariums Door-to-Door Sales Doughnut Shops Drapery Cleaning Drapery. Alcohol Abuse Counseling Drugs.Optometrists.

Secondary Schools Emergency Vehicle Services Employment Agencies and Temporary Help Services Engineering Services Entertainers.Sales.Electrical Parts.MERCHANT TYPE E Eating Places and Restaurants Educational Services—Not Elsewhere Classified Educational. Orchestras Entertainment . Equipment ◆ Equipment . Bands.Commercial—Not Elsewhere Classified ◆ Equipment . Training Film Production ◆ Elder-Care Housing Electric Razor Stores . Supplies ◆ MCC 5812 8299 7829 8050 5997 4900 1731 5065 5251 7629 4816 5964 5732 7622 5732 8211 4119 7361 8911 7929 7832 5655 5046 5045 5065 5072 ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses. Volume I—General Rules 285 . Equipment. Computer Peripheral Equipment. Equipment ◆ Electrical Supplies Electrical. ❂ This symbol indicates a new MCC or a change in the MCC. Service Electric Utilities Electrical Contractors Electrical Parts. ✤ International Airline Program Participant 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.Movie Theaters Equestrian Apparel Equipment .Hardware. Software ◆ Equipment . Small Appliance Repair Shops Electronic Bulletin Board Access Electronic Computer Catalog Merchants Electronic Parts Electronics Repair Shops Electronics Stores Elementary.Computers.

Furniture. Volume I—General Rules . Microfilm Equipment.Appendix B — Merchant Data Standards MERCHANT TYPE Equipment . and Appliance Rental and Leasing Equipment Stores Escort Services Exchange . ✤ International Airline Program Participant 286 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. ❂ This symbol indicates a new MCC or a change in the MCC.Photographic Supply Stores Equipment .Mobile Home Parts Equipment . Photocopy.Foreign Currency (Non-Financial Institutions) Exercise Clubs Exercise Equipment Exhibits Expositions Exterminating. Hospital Equipment.Plumbing Equipment. Dental.Medical. Softening Equipment. Ophthalmic. Supplies ◆ Equipment .Heating Equipment. Supplies ◆ Equipment . Tool.Water Conditioning. Purification.Patient Monitoring ◆ Equipment . Supplies ◆ Equipment .Telecommunications Equipment .Photographic. Disinfecting Services Exterminators Eye Doctors . Supplies ◆ Equipment . Ophthalmologists Eyeglass Stores F Fabric Goods ◆ Fabric Stores Fairs Family Clothing Stores Family Counseling MCC 5074 5047 5271 5047 5946 5044 5074 4812 5074 7394 5712 7273 6051 7997 5941 7991 7991 7342 7342 8042 8043 5131 5949 7996 5651 7277 ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses.Optometrists.

Automated Cash Disbursements Financial Institutions . Toll Fees .MERCHANT TYPE Farm Management Services Fast Food Restaurants Faxing Services Fees . ✤ International Airline Program Participant 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.Merchandise. Volume I—General Rules 287 .Court Ferries Fertility Clinics Filling Stations . Ammunition Stores Firearms. Distribution ◆ Films . Services Financial Planners Fines Fingernail Salons Fire Alarm Companies .Bridge.Home/Business Security Fire Departments Fire Extinguishers ◆ Firearms.Automotive Gasoline Film Developing Film Production Film Production. Seafood Markets MCC 0763 5814 4814 4784 9211 4111 8099 5541 7395 7333 7829 7832 7277 6011 6010 6012 8999 9222 7230 7393 9399 5099 5999 5099 5718 5999 5422 ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses. Fireplace Screens.Movie Theaters Financial Counseling Service Financial Institutions . Accessories Stores Fireworks Stores Fish.Manual Cash Disbursements Financial Institutions . ❂ This symbol indicates a new MCC or a change in the MCC. Ammunition Stores ◆ Fireplaces.

Catering Food Service Equipment . Courier Services MCC 5941 7997 5713 5193 5992 5992 4582 8299 5814 5811 5046 5499 5411 8734 8049 5139 5661 6051 8734 7296 7996 5999 8641 5422 4011 4214 4215 ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses. Locker Meat Provisioners Freight .Fast Food Restaurants Food Preparation . Nursery Stock.Commercial Cooking Equipment ◆ Food Stores . Bait.Rail. Poster Fraternal Associations Freezer.Commercial ◆ Footwear Stores Foreign Currency (Non-Financial Institutions) Forensic Laboratories ◆ Formal Wear Rental Fortune Tellers. ✤ International Airline Program Participant 288 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.Grocery Stores. Mystics. Tarot Readings Frame Shops . Volume I—General Rules . Tackle Fitness Clubs Floor Covering Stores Florist Supplies. Trucking and Storage Freight Forwarders.Equipment.Photograph. Flowers ◆ Florists Flower Shops Flying Fields Flying Instruction Food . Train Transportation Freight Carriers. ❂ This symbol indicates a new MCC or a change in the MCC. Supermarkets Food Testing Services ◆ Foot Doctors Footwear .Convenience Food Stores .Appendix B — Merchant Data Standards MERCHANT TYPE Fishing .

Except Appliances Furriers.Automated Fuel Products. Seafood Fruit Markets Fuel Dealers—Fuel Oil. Services ◆ Fund-Raising . Fur Shops G Galleries. Parking Garbage Collectors Gardening Services Gardening Supplies Gardening Supplies ◆ MCC 5422 5499 5983 5542 5172 8641 8398 8651 7261 7699 5021 7394 7641 5712 5681 5971 7993 7999 5945 1799 7523 4900 0780 5261 5193 ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses.Political Funeral Services. Coal. ❂ This symbol indicates a new MCC or a change in the MCC. Art Dealers Game Supplies . Equipment Stores.Political Fund-Raising Organizations . Amusement Games Instruction Games Stores Garage Door Installation Garages. and Liquefied Petroleum Fuel Dispensers . Repair. and Refinishing Furniture.Office. Wood.Video.Non Political Fund-Raising Organizations . ✤ International Airline Program Participant 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Volume I—General Rules 289 .MERCHANT TYPE Frozen Meats. Commercial ◆ Furniture Rental Furniture—Reupholstery. Home Furnishings. Crematories Furnace Cleaning Service Furniture .

Metals. Watches. Precious Stones.Public Golf Equipment Goods .Self Service Terminals Gasoline .Durable—Not Elsewhere Classified ◆ Goods . Card.Botanical Garment Services Gas Lighting Fixtures ◆ Gas Pumps (Automated Fuel Dispensers) Gas Stations With or Without Ancillary Services Gas Utilities Gasoline .Service Stations GCCS Emergency Services Gems. ❂ This symbol indicates a new MCC or a change in the MCC.Private Golf Courses .Nondurable—Not Elsewhere Classified ◆ Gourmet Food Stores Government Services—Not Elsewhere Classified Grade Schools MCC 7991 7210 5099 5542 5541 4900 5542 5541 9702 5944 5094 1520 5399 5947 7032 5231 5950 1799 7999 7997 7992 5941 5099 5199 5499 9399 8211 ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses. Souvenir Shops Girls' Camps Glass. Precious Metals. ✤ International Airline Program Participant 290 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.Miscellaneous Gift. and Wallpaper Stores Glassware/Crystal Stores Glasswork Contractors Golf . Novelty.Residential. Volume I—General Rules . Paint.Appendix B — Merchant Data Standards MERCHANT TYPE Gardens .Driving Ranges Golf Courses . Jewelry ◆ General Contractors . Commercial General Merchandise . Jewelry Gemstones.

Retail Sales. Installation ◆ Greenhouses Grocery Stores and Supermarkets Ground or Air Courier Services Guard Dogs Guest Speakers.Surgical Hair Salons Hair Styling Hairdressers Hand Made Clothing Hand Tools Hand Tools ◆ Handbag Stores MCC 8220 8211 8999 7333 5999 5099 5261 5411 4215 7393 8999 5733 7997 5941 5131 7230 5698 5698 8099 7230 7230 7230 5697 5251 5072 5631 ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses. ✤ International Airline Program Participant 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Extensions Hair Replacement .Non-Surgical Hair Replacements . Installation Gravestones. Monuments . Volume I—General Rules 291 . Lecturers Guitar Stores Gun Clubs Gun Shops H Hair Accessories ◆ Hair Cutting Hair Pieces.MERCHANT TYPE Graduate Schools Grammar Schools Graphic Designers Graphics .Commercial Gravestones. ❂ This symbol indicates a new MCC or a change in the MCC. Monuments .Wholesale.

Medical Services—Not Elsewhere Classified Health. ✤ International Airline Program Participant 292 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. ❂ This symbol indicates a new MCC or a change in the MCC. and Air Conditioning Contractors High Fidelity Equipment High Schools Hiking Equipment Historical Clubs Hobby Shops Hobby. Supplies ◆ Hat Cleaning Shops Hat Shops .Men's Hat Shops .Fireplace. Beauty Spas Hearing Aids—Sales. Service. Volume I—General Rules .Sales Health Practitioners . and Supplies Hearing Testing Services Hearth.Doctors—Not Elsewhere Classified Health Practitioners.Women's Headstones.Appendix B — Merchant Data Standards MERCHANT TYPE Harbors Hardware . Accessories Stores Heating . Monuments Health Clubs Health Food Stores Health Insurance .Computer ◆ Hardware Stores Hardware. Toy and Game Shops MCC 4468 5045 5251 5072 7251 5611 5631 5999 7997 5499 6300 8011 8099 7298 5975 8099 5718 5718 1711 5074 1711 5732 8211 5941 8699 5945 5945 ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses. Supplies ◆ Heating. Plumbing. Accessories Stores Heating Contractors Heating Equipment. Equipment.

Sauna Shops Hot Tubs. Supplies Hunting Licenses I Ice Cream Shops Ice Dealers MCC 5719 5712 5983 7393 5200 1799 6300 7299 7999 0780 8050 5047 8062 0742 7298 5996 7011 7349 5722 7349 5719 7299 5941 7999 5499 5999 ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses. Service. Supplies ◆ Hospitals Hospitals . Supplies Hotels House Cleaning Services Household Appliance Stores Housekeeping Services Housewares Stores Housing . Spas . ❂ This symbol indicates a new MCC or a change in the MCC. ✤ International Airline Program Participant 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.MERCHANT TYPE Home Furnishing Specialty Stores .Sales Horse Boarding Services Horseback Riding Horticultural Services Hospice Facilities Hospital Equipment.Rental Services Hunting Equipment.Sales.Miscellaneous Home Furnishings. Furniture Home Heating Fuel Dealers Home Security Systems Home Supply Warehouse Stores Home Window Replacement Homeowners Insurance .Pet Hot Tub. Volume I—General Rules 293 .

Dealers.Fine ◆ Jewelry . and Premiums Insurance Services . Watches.Rental.Musical Insulation Contractors Insurance Sales. ✤ International Airline Program Participant 294 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.Costume Jewelry . Leases Jewelry . Silverware Stores Job Training Services MCC 5941 5967 8931 5085 5641 7375 4816 7011 7911 7999 5733 1740 6300 5960 1799 9950 6211 7349 5651 4457 5631 5094 5944 7631 5944 8299 ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses.Direct Marketing Interior Decorators Intra-Company Purchases Investment Firms .Dance Schools Instruction . Volume I—General Rules .Direct Marketing Income Tax Service Industrial Supplies—Not Elsewhere Classified ◆ Infants' Clothing Information Retrieval Services ◆ Information Services . Clocks.Fine Jewelry Repair Jewelry Stores.via Computer Networks Inns Instruction . Brokers J Janitorial Services Jeans. Underwriting. Denim Clothing Stores Jet Skis . ❂ This symbol indicates a new MCC or a change in the MCC.Appendix B — Merchant Data Standards MERCHANT TYPE In-Line Skates Shops Inbound Teleservices Merchant .Games Instruments .

Motor Homes. Dental Laboratories .Dry Cleaners Laundry. Garden Supply Lawyers Leasing .Locksmith Kindergartens Kitchenware Stores Knitting Shops L Labor Unions Laboratories .Automobile/Truck Leasing Services .MERCHANT TYPE Journals ◆ Junior Colleges Junk Yards K Karate Schools Kennels .Medical. Volume I—General Rules 295 . ✤ International Airline Program Participant 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Translation Services Laundries . Cleaning.Animal Keys . Commercial Laundromats Laundry . Horticultural Services Language.Family.Testing (Non-Medical) ◆ Lamp. Garment Services Law Offices Lawn. ❂ This symbol indicates a new MCC or a change in the MCC. Lighting Shops Landscaping. Recreational Vehicles MCC 5192 8220 5935 8299 7299 7399 8211 5719 5949 8699 8071 8734 5719 0780 7399 7211 7211 7216 7210 8111 5261 8111 5511 7394 7519 ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses.Equipment Leasing Services .

Including Ferries Locksmiths Lodging .Quick Stop Luggage ◆ Luggage. Volume I—General Rules .Sales Lighting Fixtures. Motels. Central Reservation Services—Not Elsewhere Classified Long Distance Telecommunication Service Long Distance Trucking Services Lottery Tickets Lounges Lube Stations .Appendix B — Merchant Data Standards MERCHANT TYPE Leasing Services .Trucks. Utility Trailers Leather Goods Stores Lecturers Legal Services and Attorneys Life Insurance . Leather Goods Stores Lumber.Hotels. Supplies Limousines Linen Shops Lingerie Stores Linoleum Stores Liquefied Petroleum Dealers Liquor Stores Local Delivery Service Local Telecommunication Service Local and Suburban Commuter Passenger Transportation. ✤ International Airline Program Participant 296 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Building Materials Stores MCC 7513 5948 8999 8111 6300 5251 4121 5719 5631 5713 5983 5921 4214 4814 4111 7399 7011 4814 4214 7995 5813 7538 5099 5948 5211 ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses. ❂ This symbol indicates a new MCC or a change in the MCC. Resorts.

Repair. Insulation Contractors Massage . Plastering. Atlas Stores Marina Service Stations Marinas. Services—Not Elsewhere Classified ◆ Maintenance Services Make-Up Stores Make-Up Studios Management Consultants Management. Stonework. Consulting. Public Relations Services Manicurist Manual Cash Disbursements Map. Tile Setting. Marine Service. ✤ International Airline Program Participant 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Packing Stores. ❂ This symbol indicates a new MCC or a change in the MCC.Therapeutic MCC 7699 5697 5712 5968 5994 5192 5999 7929 7399 7379 7349 5977 7230 7392 7392 7230 6010 5999 5541 4468 8999 7392 7277 1740 8099 ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses. and Supplies Market Research Firms Marketing Consultants Marriage Counseling Masonry. Volume I—General Rules 297 . Services Maintenance .B MERCHANT TYPE M Machine Shops Made-to-Order Clothing Made-to-Order Furniture Magazine Subscriptions (Direct Mail Only) Magazines (Newsstands) Magazines ◆ Magic Shops Magicians Mail.Computer Maintenance.

Dental Laboratories Medical Professionals . Ophthalmic.Podiatrists Medical Services. Ophthalmologists Medical Professionals .Appendix B — Merchant Data Standards MERCHANT TYPE Massage Parlors Materials . Sanitation ◆ Materials .Prescriptions. Health Practitioners—Not Elsewhere Classified Medical Professionals . Meat Lockers Medical Insurance . Building Maternity Stores Mattress Stores Meat Markets. Hospital Equipment. and Private Golf Courses Membership Organizations—Not Elsewhere Classified MCC 7297 2842 5039 5211 5621 5712 5422 6300 8041 8021 8011 8062 8099 8071 8050 8043 8042 8031 8049 8099 8071 5047 5912 7399 7997 8699 ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses. Supplies ◆ Medicine .Medical Services.Optometrists.Medical.Doctors—Not Elsewhere Classified Medical Professionals .Hospitals Medical Professionals .Chiropractors Medical Professionals .Dentists. Pharmacies Meeting Planning Services Membership Clubs (Sports. Polishing. ❂ This symbol indicates a new MCC or a change in the MCC.Sales Medical Professionals . Recreation. ✤ International Airline Program Participant 298 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Health Practitioners—Not Elsewhere Classified Medical.Lumber.Cleaning.Nursing.Opticians Medical Professionals .Osteopaths Medical Professionals .Construction—Not Elsewhere Classified ◆ Materials . Volume I—General Rules . Country Clubs. Athletic). Dental. Orthodontists Medical Professionals . Personal Care Facilities Medical Professionals . Dental Laboratories Medical.

Related Services—Not Elsewhere Classified Miscellaneous Special Contractors—Not Elsewhere Classified Miscellaneous Transportation Services—Not Elsewhere Classified Miscellaneous. Boys' Clothing and Accessories Stores Men's.MERCHANT TYPE Memorabilia. and Farm Equipment Dealers—Not Elsewhere Classified Miscellaneous Food Stores—Convenience Stores and Specialty. Printing ◆ Miscellaneous Repair Shops. Offices ◆ Microbreweries. Services . Specialty Retail Stores Mobile Home Dealers. Accessory Shops Miscellaneous Automotive. ✤ International Airline Program Participant 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Parts.Financial Institutions Message. Women's Clothing Stores Mending. Alterations Mental Health Practitioners Merchandise. ❂ This symbol indicates a new MCC or a change in the MCC. Aircraft. Souvenir Shops Men's Uniforms ◆ Men's. Equipment MCC 5947 5137 5611 5691 5697 8099 6012 7399 5051 5813 5044 8211 5499 7999 5699 5599 5499 5399 5719 7299 7299 2741 7699 1799 4789 5999 5271 ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses. Paging Services Metal Service Centers. Bars Microfilm Supplies ◆ Middle Schools Mini Markets Miniature Golf Miscellaneous Apparel. Markets Miscellaneous General Merchandise Miscellaneous Home Furnishing Specialty Stores Miscellaneous Other Services—Not Elsewhere Classified Miscellaneous Personal Services—Not Elsewhere Classified Miscellaneous Publishing. Volume I—General Rules 299 .

Wire Transfer Monuments. Parts. Parts.Non-Financial Institutions Mortuaries. ❂ This symbol indicates a new MCC or a change in the MCC. Installation Moped Dealers. ✤ International Airline Program Participant 300 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.Financial Institutions Mortgage Companies . Parts Motor Vehicle Violations Motorboat Dealers Motorcycle Shops. Accessories Motor Vehicle Dealers (New/Used) Motor Vehicle Supplies.Not Wire Transfer (Non-Financial Institutions) Money Orders . Dealers Mountain Bikes MCC 8299 6051 6051 4829 5999 5571 8999 6012 6051 7261 8661 7011 7832 7829 7999 4214 5592 7519 5571 5511 5013 5533 9222 5551 5571 5940 ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses. Gravestones . Accessories Mortgage Brokers Mortgage Companies .Appendix B — Merchant Data Standards MERCHANT TYPE Modeling Schools Money .Sales. Video Tape Production. Recreational Vehicle Rentals Motor Scooter Dealers. New Parts ◆ Motor Vehicle Supplies. Moving and Storage Companies. Morticians Mosques Motels Motion Picture Theaters Motion Picture. and Local Delivery Motor Home Dealers Motor Homes.Foreign Currency (Non-Financial Institutions) Money Orders . Volume I—General Rules . Distribution ◆ Motorcycle Rentals Motor Freight Carriers and Trucking—Local and Long Distance.

Travelers’ Cheques Nondurable Goods—Not Elsewhere Classified ◆ Notions ◆ Novelty Shops Numismatic Supplies Nurseries and Lawn and Garden Supply Stores Nursery Schools MCC 7832 4214 4214 7538 7991 7929 5735 5733 5099 7929 6211 7230 8351 5611 5949 5994 5994 5192 5813 6051 5199 5131 5947 5972 5261 8351 ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses. and Sheet Music Musical Instruments ◆ Musicians Mutual Funds Brokers N Nail Salons Nannies Necktie Stores Needlework Shops News Dealers. Newspaper Agencies ◆ Nightclubs Non-Financial Institutions—Foreign Currency. Cassettes Music Stores—Musical Instruments. Pianos. CDs.Prerecorded Records. ✤ International Airline Program Participant 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Volume I—General Rules 301 . Money Orders (not Wire Transfer). Newsstands Newspapers Newspapers. Storage Companies Muffler Shops Museums Music Bands Music Stores . ❂ This symbol indicates a new MCC or a change in the MCC.MERCHANT TYPE Movie Theaters Moving Companies Moving.

Personal Care Facilities Nut Shops O Obstetricians Off-Track Betting Office Machine Repair Shops Office Supplies (Business-toBusiness) ◆ Office Supply Stores Office. Social Service Organizations .Charitable.Political Organizations . ❂ This symbol indicates a new MCC or a change in the MCC.Membership Organizations—Not Elsewhere Classified Organizations .Non Political Organizations . Volume I—General Rules . Commercial Furniture ◆ Oil Changers .Appendix B — Merchant Data Standards MERCHANT TYPE Nursery Stock ◆ Nursing Homes Nursing.Prosthetic Devices MCC 5193 8050 8050 5441 8011 7995 7629 5111 5943 5021 7538 5983 8042 8043 8043 8042 0763 7929 8398 8699 8398 8651 8661 5047 8021 5976 ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses. Ophthalmologists Orchards Orchestras Organizations . ✤ International Airline Program Participant 302 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Eyeglasses Optometrists.Lube Stations Oil Dealers Optometrists and Ophthalmologists Optical Goods Opticians. Optical Goods.Religious Orthodontia Supplies ◆ Orthodontists Orthopedic Goods .

Office Supplies ◆ Paper Hanging Contractors Paperbacks . Equipment ◆ MCC 8011 5976 8031 7299 5551 5966 5712 5621 5921 4722 4723 7399 4812 7399 7535 5231 5198 1799 5111 1799 5942 7999 7523 7996 9399 5065 ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses. Wine.) Packing.Home. ✤ International Airline Program Participant 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Parking Meters and Garages Parks .Direct Marketing Outdoor Furnishings Outerwear Stores . and Liquor Package Tour Operators Package Tour Operators .Book Stores Parachuting Parking Lots. Printing.Germany Only (Not Available for Use in the U. Volume I—General Rules 303 . Message Service Centers Paint Shops .Registration Parts . Supplies ◆ Painting Contractors .S. Mailing Services Pagers. Stationery. Painting Supplies Paint. Prosthetic Devices Osteopaths Other General Services—Not Elsewhere Classified Outboard Motor Dealers Outbound Telemarketing Merchant .MERCHANT TYPE Orthopedists Orthotics.Amusement Parks and Recreation .Electrical. Varnishes. ❂ This symbol indicates a new MCC or a change in the MCC.Automotive Paint. Building Paper .Women's P Package Stores—Beer. Paging Equipment Paging.Writing.

Theatrical Perfume Distributors ◆ Periodicals (Newsstands) Periodicals ◆ Personal Computers Personal Counseling Personal Shopper Pest Control Pet Clinics Pet Grooming Services Pet Shops.Bail.Department Store Proprietary Card Account Payments . Porch Furnishings Stores Pawn Shops Pay Radio Services Pay Television Services. Pet Foods.Tax Pediatricians Performing Arts Companies . Volume I—General Rules . Automotive Parts.Alimony.Motor Vehicle Supplies. ❂ This symbol indicates a new MCC or a change in the MCC. Cable Payments . Recreational Vehicles Party Supply Stores Passenger Railways Pastry Shops Patio. Petroleum Products ◆ MCC 5013 5533 5561 5999 4112 5462 5712 5933 4899 4899 9211 9223 5311 9311 8011 7922 5122 5994 5192 5732 7277 7278 7342 0742 7299 5995 5172 ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses. ✤ International Airline Program Participant 304 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Bond Payments . Supplies Stores Petroleum. Child Support Payments . New Parts ◆ Parts.Appendix B — Merchant Data Standards MERCHANT TYPE Parts .

Microfilm Equipment. Photocopy.Commercial Photography Supply Stores Physical Therapists Physicians Pianos Picture Frames. ❂ This symbol indicates a new MCC or a change in the MCC. ✤ International Airline Program Participant 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Other Dry Goods ◆ Pipe Shops Pizzerias Plane Dealers (Aircraft) Plant Shops Plant Store Plants ◆ Plastering Contractors Plastic Surgeons Plate Making Services ◆ Plumbing Contractors MCC 5122 5912 5972 5044 7338 7395 7221 7221 5044 7333 5946 8099 8011 5733 5999 5462 5131 5993 5812 5599 5261 5992 5193 1740 8011 2791 1711 ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses. Notions. Volume I—General Rules 305 . Framing Shops Pie Shops Piece Goods. Supplies ◆ Photography .MERCHANT TYPE Pharmaceuticals ◆ Pharmacies Philatelic Supplies Photocopy Supplies ◆ Photocopying Services Photofinishing Laboratories and Photo Developing Photographers .Wedding Photographic Studios Photographic.

Heating Equipment.S. ❂ This symbol indicates a new MCC or a change in the MCC. Watches. ✤ International Airline Program Participant 306 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Supplies Popcorn Stands Portrait Studios Postage Stamps Postal Services . Billiard Parlors Pools .U.Public Swimming Pools . Jewelry Precious Stones. Volume I—General Rules . Sales.Swimming. Government Pottery Stores Poultry Shops Power Tools Powerboat Dealers Powerboats . Metals.Telecommunication Service Preschool Centers MCC 5251 5074 8049 8641 9399 2842 8651 8651 8734 5941 7932 7999 5996 5441 7221 9402 7399 9402 5719 5499 5251 5551 4457 5944 5094 4814 8351 ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses. Leases Precious Gems.Rental.Sales Pool.Appendix B — Merchant Data Standards MERCHANT TYPE Plumbing Supplies Plumbing.Non Government Postal Services . Metals. Jewelry ◆ Prepaid Calling Cards . Supplies ◆ Podiatrists and Chiropodists Police Athletic Leagues (PAL) Police Departments Polishing Preparations ◆ Political Fund-Raising Political Organizations Pollution Testing ◆ Pool Tables . Service.

Sporting Events Propane Dealers Property Appraisers (Real. ❂ This symbol indicates a new MCC or a change in the MCC. Personal) Property Rental Services Prosthetic Devices Protective Services Psychiatrists Psychologists Public Golf Courses Public Radio. Television Public Relations Services MCC 5912 5499 2741 5111 7997 7393 5499 7922 8734 6300 7922 8699 8220 8999 7941 5137 7941 5983 8999 6513 5976 7393 8099 8099 7992 8398 7392 ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses.Theatrical Professional Organizations—Not Elsewhere Classified Professional Schools Professional Services—Not Elsewhere Classified Professional Sports Clubs Professional Uniforms ◆ Promoters .Theatrical Product Testing Laboratories ◆ Product Warranties Production Agencies . ✤ International Airline Program Participant 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Volume I—General Rules 307 .MERCHANT TYPE Prescription Medication Pretzel Stands Printing Services ◆ Printing Supplies ◆ Private Golf Courses Private Investigators Produce Markets Producers .

Volume I—General Rules . Electronics Repair Shops Radios Railroads Railways .Aircraft Rentals MCC 8999 7999 4900 4225 7399 2741 5813 7338 5814 5561 7941 7997 7622 5732 4011 4112 5997 6513 8999 5735 5735 7994 5561 7999 7999 ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses. Brokers. Stereo.Appendix B — Merchant Data Standards MERCHANT TYPE Public Speakers Public Swimming Pools Public Utilities Public Warehousing and Storage— Farm Products. CD. Non-Betting Transactions Racquetball Clubs Radio. Refrigerated Goods. and Storage Publishing Companies Publishing Services ◆ Pubs Q Quick Copy. Reproduction. Parts. Managers .Passenger Razor Stores Real Estate Agents. Accessories Recreational Services—Not Elsewhere Classified Recreational Services . ❂ This symbol indicates a new MCC or a change in the MCC.Entrance Fee. ✤ International Airline Program Participant 308 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Cassette Stores Recreation . Television. and Blueprinting Services Quick Service Restaurants R RV.Video Game Arcades Recreation Vehicle Dealers. Camper Dealers Race Tracks .Rentals Real Estate Appraisers Record Stores Record. Household Goods.

Miniature Golf Recreational Services . Uniforms Rentals . Utility Trailer Rentals Rentals .Ski Slopes Recreational Services .Public Swimming Pools Recreational Services .Furniture Repair.Motor Homes.Truck.Jet Skis Rentals .Driving Ranges Recreational Services .MERCHANT TYPE Recreational Services .Costume Rentals .Tuxedo. Reupholstery Refrigeration Repair Shops Religious Goods Stores Religious Organizations Rental Services .Clothing . Rentals.Appliance Rentals .Boats Rentals .Car Agencies Rentals . Service MCC 7999 7999 7999 7999 7999 7519 7032 7641 7623 5973 8661 6513 7999 7394 4457 7512 7296 7296 7394 7394 4457 7519 6513 7394 7513 7296 5978 ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses. Recreational Vehicles Rentals . Games Instruction Recreational Vehicle Rentals Recreational. ❂ This symbol indicates a new MCC or a change in the MCC. Sales.Residential and Commercial Properties Rentals . Formal Wear. Sporting Camps Refinishing .Furniture Rentals .Costumes. ✤ International Airline Program Participant 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.Tools Rentals .Typewriter Stores.Equipment Rentals .Residential and Commercial Rentals . Formal Wear Rentals . Volume I—General Rules 309 .Aircraft Rentals .Sport.

Reupholstery.Appendix B — Merchant Data Standards MERCHANT TYPE Rentals . ❂ This symbol indicates a new MCC or a change in the MCC. Service.Welding Reproduction Services Research Firms Residential Rentals MCC 7296 7513 7841 4457 7531 7699 7623 5511 7531 7538 5532 7379 7629 5975 7629 7622 7641 7251 5697 7534 5978 7631 7692 7338 8999 6513 ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses. Stereo.Office Machines Repairs .Computer Maintenance.Watch. Furniture Repair.Video Tape Stores Rentals .Automotive Service Shops Repairs .Typewriter Stores.Uniforms Rentals .Air Conditioning. Furniture Refinishing Repairs . Service.Tailors. Non Crew Repair Shops .Shoe Repair Shops Repairs . Jewelry Repair Repairs . Services—Not Elsewhere Classified ◆ Repairs .Yachts.Automotive/Body Repair Shops. Clock. Parts. Refrigeration Repair Shops Repairs .Miscellaneous—Not Elsewhere Classified Repairs . Leasing Repairs . Rentals. Supply Stores Repairs . Repairs. Related Services .Automotive Tire Stores Repairs .Hearing Aids. Sales. Electronics Repair Shops Repairs . Sales. Television. Small Appliance Repair Shops Repairs . Truck Rentals Rentals .Electrical. Repair.Radio. ✤ International Airline Program Participant 310 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Seamstresses. Alterations Repairs . Mending.Tire Retreading. Service Repairs . Volume I—General Rules .Automobile/Truck Dealers (New/Used) Sales.Utility Trailer.Automotive Body Repair Shops Repairs . Repair Shops Repairs .

Volume I—General Rules 311 .Hair.Commercial Cooking. and Sheet Metal Work Contractors Rough Timber Products ◆ Rug Stores S Safety Equipment ◆ Sailboat Dealers Sailboats .Sports Apparel Roller Skating Rinks Rollerblade Shops Roofing Materials Roofing.Rental.Ski Rest Homes . Furniture Refinishing Riding Apparel . ❂ This symbol indicates a new MCC or a change in the MCC. Beauty Salons .Eldercare Restaurant Equipment .Nail Saloons Salvage Yards Sandwich Shops Sanitary Utilities Sanitation Preparations ◆ MCC 7011 7999 8050 5046 5812 5814 5999 7641 5655 7999 5941 5211 1761 5099 5713 5047 5551 4457 7997 7230 7230 5813 5935 5812 4900 2842 ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses. Leases Sailing Clubs Salons . ✤ International Airline Program Participant 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Siding.MERCHANT TYPE Resorts Resorts .Fast Food Retail Stores—Not Elsewhere Classified Reupholstery. Furniture Repair. Food Service Equipment ◆ Restaurants Restaurants .

Financial Institutions .Modeling Schools .Automated Cash Disbursements Savings and Loans .Vocational.Ballroom Dance Instruction Schools .Appendix B — Merchant Data Standards MERCHANT TYPE Satellite Services Sauna.Automobile Driving Instruction Schools . Volume I—General Rules . Educational Services—Not Elsewhere Classified Scuba.Dance Halls.Computer Training Schools . ✤ International Airline Program Participant 312 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Universities.Cooking Schools .Art Schools .Elementary. ❂ This symbol indicates a new MCC or a change in the MCC.Financial Institutions .Business. Services School Supply Store Schools . Secretarial (Non-Graduate) Schools .Colleges. Skin Diving Equipment Sea Life Parks Seafood Markets Seamstresses Seaquariums Secondary Schools MCC 4899 7298 6011 6012 5943 8299 8299 7911 8244 8220 8299 8244 8241 7911 8211 8299 8299 8211 8299 8249 8299 5941 7998 5422 5697 7998 8211 ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses. Hot Tub Shops Savings and Loans .Correspondence Schools . Studios Schools . Professional Schools. Junior Colleges Schools . Secondary Schools . Trade Schools Schools.Flying Instruction Schools .Kindergartens Schools .Merchandise.Karate Schools .

Credit Unions.Ambulance Services .Advertising Services . Dealers Security Services.Child Care. Auditing.Cablegrams Services .Armored Car Services .Antique Restoration Services . Upholstery Cleaning Services .Bicycles Service . Engineering.Central Reservation.Architectural.Buying/Shopping Services. Lodging Services .Accounting.Gasoline Seminar Planning Services Service .Cable and Other Pay Television Services . ✤ International Airline Program Participant 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Day Care MCC 5931 8244 7338 6211 7393 5542 7399 5940 5975 5541 8931 7311 4119 4119 7299 5932 8911 7393 6012 2741 7399 7278 4899 4821 7217 7011 8351 ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses. Bookkeeping Services . Surveying Services .Business—Not Elsewhere Classified Services .Hearing Aids. Supplies Service Stations (with or without Ancillary Services) Services .Air Ambulance Services . Detective Agencies Self Service Terminals .Bookbinding ◆ Services . Protective Services.Banks. Financial Institutions (Non Cash) Services .Animal Boarding Services . Volume I—General Rules 313 . Clubs Services .Carpet.MERCHANT TYPE Secondhand Stores Secretarial Schools Secretarial Support Services Security Brokers. ❂ This symbol indicates a new MCC or a change in the MCC.

Local Services .Electronics Repair Services . Marriage.Delivery.Debt.Gas Utilities Services . Air or Ground Services . Courier Services Services . Data Processing Services .Courier.Dating. Repair—Not Elsewhere Classified ◆ Services .Computer Maintenance. ❂ This symbol indicates a new MCC or a change in the MCC.Gardening Services .Cleaning.Fueling ◆ Services . Personal Services . Trucking and Storage Services .Electric Utilities Services .Furnace Cleaning Services .Electrical. Maintenance.Counseling .Appendix B — Merchant Data Standards MERCHANT TYPE Services . Small Appliance Repairs Services .Detective Agencies Services .Direct Marketing Travel-Related Arrangement Services Services .Emergency Vehicles Services .Computer Programming. Integrated Systems Design. Janitorial Services Services .Demolition Services .Exterminating.Government—Not Elsewhere Classified MCC 7699 7349 7379 7372 7277 4215 7273 4214 1799 7393 5962 7216 4900 7629 7622 4119 7394 7342 7277 4214 4215 5172 7699 0780 4900 9399 ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses. Volume I—General Rules .Freight Forwarders.Chimney Cleaning Services .Freight Carriers. Escort Services .Equipment Rental. Disinfecting Services Services . ✤ International Airline Program Participant 314 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Leasing Services .Financial Counseling Services .Dry Cleaning Services .

Attorneys Services .Leasing/Motor Homes. Sales.Horticultural Services .Nursing and Personal Care Facilities Services . Marina Services .Plate Making ◆ MCC 7393 0780 5996 7349 8931 7375 5960 8299 0780 7211 7210 7519 7513 8111 7392 4468 8099 7299 7299 7699 6051 8050 7629 4899 7299 2791 ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses.Miscellaneous Repair Shops—Not Elsewhere Classified Services .Job Training Services . Service.Laundromats Services .Insurance.Information Retrieval ◆ Services . Spas. ❂ This symbol indicates a new MCC or a change in the MCC.Housekeeping Services . Travelers Cheques. ✤ International Airline Program Participant 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Foreign Exchange (Non-Financial Institutions) Services .Office Machine Repair Services . Supplies Services . Volume I—General Rules 315 .Miscellaneous Other Services—Not Elsewhere Classified Services . Direct Marketing Services .Miscellaneous Personal—Not Elsewhere Classified Services .Leasing/Truck.Laundry.Money Order. Utility Trailer Rentals Services . Garment Services Services .Management.Guard Dog Services .Pet Grooming Services . Recreational Vehicles Services . Health Practitioners—Not Elsewhere Classified Services .Pay Radio and Satellite Services Services .Medical Services.Marine. Public Relations Services .Income Tax Preparation Services .B MERCHANT TYPE Services .Landscaping Services . Cleaning. Consulting.Hot Tubs.Legal Services.

Professional Services—Not Elsewhere Classified Services .Tailors. Supplies Services . Sales.Schools. Furniture Repair.Telegraph Services . Mending.Recreation Services .Property Appraisal Services .Residential and Commerical Property Rentals Services .Security Services .Television.Secretarial Support Services .Protective Services .Telephone Answering Services . Radio.Translation. ❂ This symbol indicates a new MCC or a change in the MCC. Limousines Services . Printing ◆ Services .Reupholstery.Towing Services .Tax Preparation Services .Repairs/Automotive Tire Stores Services . Electronics Services . Service.Appendix B — Merchant Data Standards MERCHANT TYPE Services . Seamstresses.Real Estate Appraisal Services . Educational Services—Not Elsewhere Classified Services .Quick Copy. Reproduction Services .Taxicabs. ✤ International Airline Program Participant 316 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.Trade Show Arrangement Services .Stenographic Services . Stereo. Alterations Services .Trucking. Local and Long Distance MCC 8999 8999 7393 2741 7338 8999 7999 5532 6513 7641 4900 8299 7339 7393 7339 5996 5697 7276 4121 4821 7399 7622 7549 7399 7399 4789 4214 ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses.Publishing.Swimming Pools.Sanitary Utilities Services . Volume I—General Rules . Furniture Refinishing Services . Language Services .Transportation—Not Elsewhere Classified Services .

Water Utilities Services .Watch. Sales.Welding Repair Services .Water Filtration. Purification.Typewriter Stores. Stands Shoe Repair Shops. Hat Cleaning Shops Shoe Stores Shoes. ✤ International Airline Program Participant 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Clock. Needlework. Fabric.Commercial ◆ Shooting Range Shopping Services Shuttle Transportation Siding Contractors Signs ◆ Silk Screening Silversmiths Silverware Stores MCC 2791 5978 0742 7841 7631 7299 4900 7692 7339 5131 5722 5697 5949 1761 4411 7251 7251 5661 5139 7999 7278 4789 1761 5099 7333 5944 5944 ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses.Word Processing Sewing Accessories ◆ Sewing Machine Stores Sewing Shops . Shoe Shine Parlors.Video Tape Rental Stores Services . Rentals.Steamship and Cruise Lines Shoe Shine Shops. Softening Services . Volume I—General Rules 317 .MERCHANT TYPE Services . Shoe Accessories .Alterations Sewing. Jewelry Repairs Services . Piece Goods Stores Sheet Metal Work Contractors Ships .Typesetting ◆ Services . ❂ This symbol indicates a new MCC or a change in the MCC.Veterinary Services . Service Services .

Social Service Organizations Soda Fountains Software . Recreational Camps Sports and Riding Apparel Stores Sports Clubs Sports Instruction Sports Medicine Clinics Sports Promoters Stables .Computer ◆ Souvenir. Polishing. Clubs Social Service Organizations . Beauty Special Trade Contractors—Not Elsewhere Classified Specialty Cleaning.Computer Software . Sanitation Preparations ◆ Specialty Food Markets Specialty Retail Stores .Health.Miscellaneous Sporting Goods Stores Sporting. ✤ International Airline Program Participant 318 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.Charitable. Volume I—General Rules . ❂ This symbol indicates a new MCC or a change in the MCC. Memorabilia Shops Spas .Appendix B — Merchant Data Standards MERCHANT TYPE Skateboard Shops Ski Shops Ski Slopes Skin Diving. Scuba Equipment Sky Diving Smoke Shops Snowmobile Dealers Social Associations.Animal Stadiums MCC 5941 5941 7999 5941 7999 5993 5598 8641 8398 5812 5734 5045 5947 7298 1799 2842 5499 5999 5941 7032 5655 7997 7999 8099 7941 7299 7941 ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses.

Direct Marketing Sunglasses Stores Supermarkets Supplies . Accessories Stores Supplies .Commercial Equipment—Not Elsewhere Classified ◆ Supplies .Local.Art. Accessories Stores Studios . CD Equipment Stock Brokers Stonework Contractors Storage . Office. Software ◆ Supplies . Computer Peripheral Equipment.Computers.Beauty Supply Stores Supplies . ❂ This symbol indicates a new MCC or a change in the MCC.Fireplaces.Chemicals. Long Distance Stored Value Card Stoves . Office Supplies. Volume I—General Rules 319 .MERCHANT TYPE Stamp Collecting Stamp and Coin Stores Stamps .Postage State Fairs Stationery Stores. ✤ International Airline Program Participant 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.Automotive Parts. Printing and Writing Paper ◆ Steamship and Cruise Lines Stenographic and Secretarial Support Stereo Repair Shops Stereos. Receivers. Allied Products—Not Elsewhere Classified ◆ Supplies .Public Warehousing Storage.Construction Materials—Not Elsewhere Classified ◆ MCC 5972 5972 9402 7996 5943 5111 4411 7339 7622 5732 6211 1740 4225 4214 6051 5718 7911 5968 5999 5411 5970 5533 5999 5169 5046 5045 5039 ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses. Crafts Supplies .Dance Subscription Merchant . School Supply Stores Stationery. Moving Companies .

Equipment. Pet Foods. Supplies Supplies .Appendix B — Merchant Data Standards MERCHANT TYPE Supplies . Supplies ◆ Supplies .Electrical Parts. Supplies ◆ Supplies .Hardware. Service.Photographic.Millinery ◆ Supplies .Orthopedic ◆ Supplies .Lumber.Dental ◆ Supplies .Medical ◆ Supplies .Hot Tubs.Marinas. Supplies Supplies .Hospital ◆ Supplies . Supplies ◆ MCC 5047 5122 5065 5193 5231 5251 5072 5975 5074 5047 5996 5085 5211 4468 5047 5131 5013 5571 5972 5261 5047 5231 5198 5999 5995 5946 5044 ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses.Numismatic. ❂ This symbol indicates a new MCC or a change in the MCC. Drug Proprietaries.Paint. Photocopy.Photographic Supplies . Painting Supplies Supplies . Druggist Sundries ◆ Supplies .Glass Supplies .Heating Equipment. Nursery Stock. Accessories Supplies . Building Materials Supplies . Lawn.Industrial—Not Elsewhere Classified ◆ Supplies .Paints. Varnishes. Spas Supplies . Microfilm Equipment. Marine Service. Supplies Stores Supplies .Nurseries. ✤ International Airline Program Participant 320 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. New Parts ◆ Supplies .Motor Vehicle Supplies.Florist Supplies.Hardware Stores Supplies .Pet Shops. Equipment ◆ Supplies . Philatelic Supplies . Garden Supply Stores Supplies .Drugs.Hearing Aids.Motorcycle Parts. Volume I—General Rules . Supplies ◆ Supplies .Party Supplies . Flowers ◆ Supplies .

Plumbing Equipment. Notions.MERCHANT TYPE Supplies .Sewing. Supplies Surfboards. Needlework.Stationery.Computer T T-Shirt Stores TV Commercial Production ◆ Tailors.Swimming Pools Supplies . Seamstresses. Supplies Swim Wear Shop Synagogues Systems Design . Printing. Body Piercing Parlors Taverns Tax Payments Tax Preparation Services Taxicabs and Limousines Taxidermists MCC 5074 5949 5111 5996 7993 5231 5941 8011 7393 8911 7999 5996 5699 8661 7372 5699 7829 5697 7298 5813 7299 5813 9311 7276 4121 7299 ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses.Video Amusement Game Supplies Supplies . Services Surveying Services Swimming Pools .Public Swimming Pools .Sales. Writing Paper ◆ Supplies . Mending. ❂ This symbol indicates a new MCC or a change in the MCC. and Alterations Tanning Salons Tap Rooms Tattoo. Fabric. ✤ International Airline Program Participant 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Accessories Surgeons Surveillance Systems. Supplies ◆ Supplies . Service. Piece Goods Supplies . Office Supplies. Volume I—General Rules 321 .Wallpaper.

and Fax Services Telegraph Services Telemarketing Merchant .Airports Testing Laboratories (Non-Medical Testing) ◆ Textbooks Textiles.Outbound Telemarketing Travel-Related Arrangement Services (Excluding Travel Agencies) Telephone Answering Services Telephone Equipment Television Repair Shops Television Stores Temples . Volume I—General Rules . Awning Shops Terminals . ✤ International Airline Program Participant 322 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.Men's Clothing MCC 5499 8249 4812 4814 4821 5967 5966 5962 7399 4812 7622 5732 8661 7361 7997 5998 4582 8734 5942 5131 7922 8099 5931 5969 7922 5611 ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses.Religious Organizations Temporary Employment Agencies Tennis Clubs Tent. ❂ This symbol indicates a new MCC or a change in the MCC. including Local and Long Distance Calls.Appendix B — Merchant Data Standards MERCHANT TYPE Tea Stores Technical Institutes Telecommunication Equipment and Telephone Sales Telecommunication Services. Textile Binding ◆ Theatrical Producers (except Motion Pictures) and Ticket Agencies Therapists Thrift Stores Ticket Agencies (Direct Marketing) Ticket Agencies Tie Shops . Credit Card Calls. Calls Through Use of Magnetic Stripe Reading Telephones.Inbound Direct Marketing Telemarketing Merchant .

Truck Rentals Trailer Parks. Seaquariums.Freight Transportation MCC 1740 5713 7012 7534 5532 5993 5912 4784 5999 5251 5698 4722 4722 7998 7991 7399 7549 5945 5945 8249 7399 8299 7513 7033 5561 7829 4011 ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses. Campgrounds Trailers .Sales. Dolphinariums Tourist Attractions. Exhibits Tourist Information Bureaus Towing Services Toy Stores Toy. Educational Film Production ◆ Trains .Utility Training. Installation Tools Toupee Stores Tour Buses Tour Operators Tourist Attractions . Repair Shops Tire Stores Tobacco Shops Toiletries Toll and Bridge Fees Tombstones . Game Shops Trade Schools Trade Show Arrangement Services Traffic Schools Trailer (Utility).MERCHANT TYPE Tile Setting Contractors Tile Stores Timeshares Tire Retreading. ❂ This symbol indicates a new MCC or a change in the MCC.Aquariums. ✤ International Airline Program Participant 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Volume I—General Rules 323 .

Limousines Transportation Services—Not Elsewhere Classified Travel Agencies. Volume I—General Rules .Passenger Translation Services Transportation .Gasoline Service Truck.Passenger Railways Transportation . Local.Ambulance Services Transportation . Long Distance Tune-Up Shops . Utility Trailer Rentals Trucking .Ferries Transportation .Automotive MCC 4112 7399 4119 4131 4111 4111 4111 4112 4011 4121 4789 4722 5962 4722 4722 5962 6010 6051 6051 5941 5999 5521 5511 5541 7513 4214 7538 ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses. Suburban Commuter Passenger Transportation Transportation .Commuter.Direct Marketing Travelers Cheques (Financial Institutions) Cash Travelers Cheques .New/Used Truck Stops .Taxicabs. Freight Transportation .Bus Lines Transportation . Railways Transportation . Tour Operators Travel Clubs (Direct Marketing) Travel Packages Travel Wholesalers Travel-Related Arrangement Services .Commuter.Local.Railroads.Quasi Cash Travelers Cheques (Non-Financial Institutions) Cash Trekking Equipment Trophy Sales Truck Dealers (Used Only) Truck Dealers . ❂ This symbol indicates a new MCC or a change in the MCC.Appendix B — Merchant Data Standards MERCHANT TYPE Trains . ✤ International Airline Program Participant 324 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.

Sanitary Utility Trailer Rentals Utility Trailers V VCR Repair Services VCR's Vacuum Cleaner Stores Variety Stores Varnishes. ✤ International Airline Program Participant 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Service U U. Gas. Women's.Sales. Federal Government Agencies or Departments U.Electric.MERCHANT TYPE Tuxedo.Men's. Rentals.Food MCC 7296 2791 5978 9405 9402 7261 5137 7296 8699 8220 7217 5714 5931 5735 4900 7513 5561 7622 5732 5722 5331 5198 5499 5013 5999 ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses. Children's ◆ Uniforms Rental Unions . Postal Services Undertakers Uniforms .Labor Universities Upholstery Cleaning Upholstery Materials Stores Used Merchandise and Secondhand Stores Used Record/CD Stores Utilities .S. Water. Formal Wear Rentals Typesetting.S. New Parts ◆ Vending Machines . ❂ This symbol indicates a new MCC or a change in the MCC. Paints. Volume I—General Rules 325 . Supplies ◆ Vegetable Markets Vehicle Supplies. Plate Making. Related Services ◆ Typewriter Stores .

Wholesale Clubs Warehouse Stores .Home Supply Warehousing. Distribution ◆ Videotext Merchants Vineyards Vintage Clothing Stores Visa Credential Service (FOR VISA USE ONLY) Vitamin Stores Vocational. ✤ International Airline Program Participant 326 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Game Supplies Video Cameras (And Other Electronics) Video Cameras. and Softening Treatment Services Water Utilities Wedding Cakes MCC 8641 0742 8734 7993 5732 5946 7994 7829 5967 0763 5931 9701 5499 8249 7995 1799 5231 5300 5200 4225 5944 7631 5094 7299 4900 5462 ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses. Clock. Trade Schools W Wagers. Jewelry Repair Watches ◆ Water Filtration. Betting Wallpaper Hangers Wallpaper. Motion Picture Production. Volume I—General Rules . Storage Watch Shops Watch. Purification. Photographic Equipment Video Game Arcades/Establishments Video Tape. Wallcovering Supplies Store Warehouse Retail . ❂ This symbol indicates a new MCC or a change in the MCC.Appendix B — Merchant Data Standards MERCHANT TYPE Veterans' Organizations Veterinary Services Veterinary Testing Laboratories ◆ Video Amusement.

❂ This symbol indicates a new MCC or a change in the MCC. Balancing. Salvage Yards X X-Ray Equipment ◆ Y YMCA/YWCA MCC 7299 7221 1799 7692 1799 5661 7538 5300 5698 5714 5941 5813 5921 7991 4829 5631 5691 5621 5137 5983 5718 7339 5935 5047 7997 ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses.Automotive Wholesale Clubs Wig. Accessories Wine Bars Wine. Repair Service .MERCHANT TYPE Wedding Chapels Wedding Photographers Welding Contractors Welding Services Well Drilling Contractors Western Boot Shops Wheel Alignment. Toupee Stores Windowcovering Stores Windsurf Boards. Liquor Stores Wineries Wire Transfer Money Orders Women's Accessory. Specialty Shops Women's Clothing Women's Ready-To-Wear Stores Women's Uniforms ◆ Wood Dealers Woodburning Stoves. ✤ International Airline Program Participant 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Volume I—General Rules 327 . Accessories Stores Word Processing Services Wrecking.

Non Crew Yarn Shops Yogurt Shops Z Zoos MCC 7997 4468 4457 5949 5499 7998 ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses.Appendix B — Merchant Data Standards MERCHANT TYPE Yacht Clubs Yacht Harbors Yacht Rentals . ❂ This symbol indicates a new MCC or a change in the MCC. ✤ International Airline Program Participant 328 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Volume I—General Rules .

only) Ambulance Services Taxicabs and Limousines Bus Lines Motor Freight Carriers and Trucking— Local and Long Distance. and Sheet Metal Work Contractors Concrete Work Contractors Special Trade Contractors—Not Elsewhere Classified Miscellaneous Publishing and Printing ◆ Typesetting. Moving and Storage Companies. Tile Setting. and Air Conditioning Contractors Electrical Contractors Masonry. Household Goods. Plate Making and Related Services ◆ Specialty Cleaning. Volume I—General Rules 329 .S. and Local Delivery Courier Services—Air and Ground. Stonework. and Freight Forwarders Public Warehousing and Storage— Farm Products. ✤ International Airline Program Participant 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Polishing and Sanitation Preparations ◆ Railroads Local and Suburban Commuter Passenger Transportation. Refrigerated Goods. Plumbing. ❂ This symbol indicates a new MCC or a change in the MCC. Plastering and Insulation Contractors Carpentry Contractors Roofing.Residential and Commercial Heating.Merchant Data Standards. and Storage Steamship and Cruise Lines Boat Rentals and Leasing MERCHANT TYPE ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses. Including Ferries Passenger Railways (T&E in U. Siding. listed in numerical order by Merchant Category CodeB MCC 0742 0763 0780 1520 1711 1731 1740 1750 1761 1771 1799 2741 2791 2842 4011 4111 4112 4119 4121 4131 4214 4215 4225 4411 4457 Veterinary Services Agricultural Cooperative Landscaping and Horticultural Services General Contractors .

and Fax Services Computer Network/Information Services Telegraph Services Wire Transfer Money Orders Cable and Other Pay Television Services Utilities .For Use in Germany Only Tolls and Bridge Fees Transportation Services—Not Elsewhere Classified Telecommunication Equipment and Telephone Sales Telecommunication Services. Ophthalmic and Hospital Equipment and Supplies ◆ Metal Service Centers and Offices ◆ Electrical Parts and Equipment ◆ Hardware. Flying Fields. Volume I—General Rules . Photocopy. ❂ This symbol indicates a new MCC or a change in the MCC. Equipment and Supplies ◆ Plumbing and Heating Equipment and Supplies ◆ Industrial Supplies—Not Elsewhere Classified ◆ 4816 4821 4829 4899 4900 5013 5021 5039 5044 5045 5046 5047 5051 5065 5072 5074 5085 ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses. and Supplies Airlines and Air Carriers—Not Elsewhere Classified Airports. Calls Through Use of Magnetic Stripe Reading Telephones. Microfilm Equipment and Supplies ◆ Computers and Computer Peripheral Equipment and Software ◆ Commercial Equipment—Not Elsewhere Classified ◆ Medical. Sanitary Motor Vehicle Supplies and New Parts ◆ Office and Commercial Furniture ◆ Construction Materials—Not Elsewhere Classified ◆ Photographic. Marine Service. and Airport Terminals Travel Agencies and Tour Operators Package Tour Operators .Appendix B — Merchant Data Standards MCC 4468 4511 4582 4722 4723 4784 4789 4812 4814 MERCHANT TYPE Marinas. Gas. including Local and Long Distance Calls.Electric. Water. Dental. ✤ International Airline Program Participant 330 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Credit Card Calls.

✤ International Airline Program Participant 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Drug Proprietaries. and Druggist Sundries ◆ Piece Goods. ❂ This symbol indicates a new MCC or a change in the MCC. Nursery Stock and Flowers ◆ Paints. Women's. Watches and Jewelry ◆ Durable Goods—Not Elsewhere Classified ◆ Stationery. and Wallpaper Stores Hardware Stores Nurseries and Lawn and Garden Supply Stores Mobile Home Dealers Wholesale Clubs Duty Free Stores Discount Stores Department Stores Variety Stores Miscellaneous General Merchandise Grocery Stores and Supermarkets Freezer and Locker Meat Provisioners ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses. Varnishes and Supplies ◆ Nondurable Goods—Not Elsewhere Classified ◆ Home Supply Warehouse Stores Lumber and Building Materials Stores Glass. and Other Dry Goods ◆ Men's. Volume I—General Rules 331 . Paint.MCC 5094 5099 5111 5122 5131 5137 5139 5169 5172 5192 5193 5198 5199 5200 5211 5231 5251 5261 5271 5300 5309 5310 5311 5331 5399 5411 5422 MERCHANT TYPE Precious Stones and Metals. and Children's Uniforms and Commercial Clothing ◆ Commercial Footwear ◆ Chemicals and Allied Products—Not Elsewhere Classified ◆ Petroleum and Petroleum Products ◆ Books. Notions. Office Supplies. Periodicals and Newspapers ◆ Florists Supplies. Printing and Writing Paper ◆ Drugs.

and Leasing Automotive Tire Stores Automotive Parts and Accessories Stores Service Stations (with or without Ancillary Services) Automated Fuel Dispensers Boat Dealers Camper. ❂ This symbol indicates a new MCC or a change in the MCC. and Leasing Car and Truck Dealers (Used Only) Sales. Seamstresses. Aircraft. ✤ International Airline Program Participant 332 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Nut. and Confectionery Stores Dairy Products Stores Bakeries Miscellaneous Food Stores—Convenience Stores and Specialty. Service. Recreational and Utility Trailer Dealers Motorcycle Shops and Dealers Motor Home Dealers Snowmobile Dealers Miscellaneous Automotive. and Farm Equipment Dealers—Not Elsewhere Classified Men's and Boys' Clothing and Accessories Stores Women's Ready-To-Wear Stores Women's Accessory and Specialty Shops Children's and Infants' Wear Stores Family Clothing Stores Sports and Riding Apparel Stores Shoe Stores Furriers and Fur Shops Men's and Women's Clothing Stores Tailors. and Alterations ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses. Repairs. Parts. Parts. Service. Markets Car and Truck Dealers (New and Used) Sales. Mending. Repairs. Volume I—General Rules .Appendix B — Merchant Data Standards MCC 5441 5451 5462 5499 5511 5521 5532 5533 5541 5542 5551 5561 5571 5592 5598 5599 5611 5621 5631 5641 5651 5655 5661 5681 5691 5697 MERCHANT TYPE Candy.

MCC 5698 5699 5712 5713 5714 5718 5719 5722 5732 5733 5734 5735 5811 5812 5813 5814 5912 5921 5931 5932 5933 5935 5937 5940 5941 5942 5943 Wig and Toupee Stores MERCHANT TYPE Miscellaneous Apparel and Accessory Shops Furniture. Window Covering. and Restoration Services Pawn Shops Wrecking and Salvage Yards Antique Reproductions Bicycle Shops . ✤ International Airline Program Participant 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Repairs. Volume I—General Rules 333 . Pianos and Sheet Music Computer Software Stores Record Stores Caterers Eating Places and Restaurants Drinking Places (Alcoholic Beverages)—Bars. Home Furnishings and Equipment Stores. ❂ This symbol indicates a new MCC or a change in the MCC. and Liquor Used Merchandise and Secondhand Stores Antique Shops—Sales. Taverns. Except Appliances Floor Covering Stores Drapery. Wine. Nightclubs. Office and School Supply Stores ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses. and Upholstery Stores Fireplace. Fireplace Screens and Accessories Stores Miscellaneous Home Furnishing Specialty Stores Household Appliance Stores Electronics Stores Music Stores—Musical Instruments. Cocktail Lounges. and Discotheques Fast Food Restaurants Drug Stores and Pharmacies Package Stores—Beer.Sales and Service Sporting Goods Stores Book Stores Stationery Stores.

Other Direct Marketers—Not Elsewhere Classified Artist's Supply and Craft Shops Art Dealers and Galleries Stamp and Coin Stores Religious Goods Stores Hearing Aids—Sales.Catalog Merchant Direct Marketing . Watches.Continuity/Subscription Merchant Direct Marketing .Combination Catalog and Retail Merchant Direct Marketing . Novelty and Souvenir Shops Luggage and Leather Goods Stores Sewing. Coal. Volume I—General Rules . Clocks. Fabric and Piece Goods Stores Glassware/Crystal Stores Direct Marketing . Wood.Outbound Telemarketing Merchant Direct Marketing . ✤ International Airline Program Participant 334 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.Insurance Services Direct Marketing . and Supplies Orthopedic Goods .Prosthetic Devices Cosmetic Stores Typewriter Stores . Rentals. and Silverware Stores Hobby. ❂ This symbol indicates a new MCC or a change in the MCC. Service. Toy and Game Shops Camera and Photographic Supply Stores Gift. Service Fuel Dealers—Fuel Oil. Card. Needlework.Sales.Travel-Related Arrangement Services Door-to-Door Sales Direct Marketing .Appendix B — Merchant Data Standards MCC 5944 5945 5946 5947 5948 5949 5950 5960 5962 5963 5964 5965 5966 5968 5969 5970 5971 5972 5973 5975 5976 5977 5978 5983 5992 5993 5994 MERCHANT TYPE Jewelry Stores. and Liquefied Petroleum Florists Cigar Stores and Stands News Dealers and Newsstands ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses.

Automated Cash Disbursements Financial Institutions .MCC 5995 5996 5997 5998 5999 6010 6011 6012 6051 6211 6300 6513 7011 7012 7032 7033 7210 7211 7216 7217 7221 7230 7251 7261 7273 7276 MERCHANT TYPE Pet Shops. ✤ International Airline Program Participant 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Managers .Hotels. Underwriting. ❂ This symbol indicates a new MCC or a change in the MCC. Cleaning. Motels. and Resorts. Central Reservation Services—Not Elsewhere Classified Timeshares Sporting and Recreational Camps Trailer Parks and Campgrounds Laundry.Sales and Service Electric Razor Stores . Pet Foods and Supplies Stores Swimming Pools . Money Orders (not Wire Transfer).Family and Commercial Dry Cleaners Carpet and Upholstery Cleaning Photographic Studios Beauty and Barber Shops Shoe Repair Shops. Brokers. and Garment Services Laundries . Volume I—General Rules 335 . Shoe Shine Parlors. and Hat Cleaning Shops Funeral Service and Crematories Dating and Escort Services Tax Preparation Services ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses. Travelers’ Cheques Security Brokers/Dealers Insurance Sales. and Premiums Real Estate Agents.Manual Cash Disbursements Financial Institutions .Sales and Service Tent and Awning Shops Miscellaneous and Specialty Retail Stores Financial Institutions .Merchandise and Services Non-Financial Institutions—Foreign Currency.Rentals Lodging .

Maintenance. Uniforms. and Appliance Rental and Leasing Photofinishing Laboratories and Photo Developing Business Services—Not Elsewhere Classified Automobile Rental Agency Truck and Utility Trailer Rentals Motor Home and Recreational Vehicle Rentals Parking Lots. Volume I—General Rules . Data Processing. and Janitorial Services Employment Agencies and Temporary Help Services Computer Programming. and Security Services. Furniture.Costumes. Art. Marriage. Protective Agencies. ✤ International Airline Program Participant 336 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Repair and Services—Not Elsewhere Classified ◆ Management. Parking Meters and Garages ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses. and Personal Buying and Shopping Services and Clubs Clothing Rental . and Blueprinting Services Stenographic and Secretarial Support Exterminating and Disinfecting Services Cleaning. and Integrated Systems Design Services Information Retrieval Services ◆ Computer Maintenance. and Graphics Quick Copy. Consulting. Reproduction. Formal Wear Massage Parlors Health and Beauty Spas Miscellaneous Personal Services—Not Elsewhere Classified Advertising Services Consumer Credit Reporting Agencies Commercial Photography. and Public Relations Services Detective Agencies.Appendix B — Merchant Data Standards MCC 7277 7278 7296 7297 7298 7299 7311 7321 7333 7338 7339 7342 7349 7361 7372 7375 7379 7392 7393 7394 7395 7399 7512 7513 7519 7523 MERCHANT TYPE Counseling Services—Debt. Including Armored Cars and Guard Dogs Equipment. Tool. ❂ This symbol indicates a new MCC or a change in the MCC.

Orchestras. Studios and Schools Theatrical Producers (except Motion Pictures) and Ticket Agencies Bands. ✤ International Airline Program Participant 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Volume I—General Rules 337 . and Miscellaneous Entertainers—Not Elsewhere Classified Billiard and Pool Establishments Bowling Alleys Commercial Sports. Athletic Fields. Clock and Jewelry Repair Furniture-Reupholstery. ❂ This symbol indicates a new MCC or a change in the MCC. and Sports Promoters Tourist Attractions and Exhibits Public Golf Courses Video Amusement Game Supplies Video Game Arcades/Establishments ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses. Refinishing Welding Services Miscellaneous Repair Shops and Related Services Motion Picture and Video Tape Production and Distribution ◆ Motion Picture Theaters DVD/Video Tape Rental Stores Dance Halls.MCC 7531 7534 7535 7538 7542 7549 7622 7623 7629 7631 7641 7692 7699 7829 7832 7841 7911 7922 7929 7932 7933 7941 7991 7992 7993 7994 MERCHANT TYPE Automotive Body Repair Shops Tire Retreading and Repair Shops Automotive Paint Shops Automotive Service Shops (Non-Dealer) Car Washes Towing Services Electronic Repair Shops Air Conditioning and Refrigeration Repair Shops Electrical and Small Appliance Repair Shops Watch. Repair. Professional Sports Clubs.

Circuses. Casino Gaming Chips. Seaquariums. including Lottery Tickets. Dolphinariums Recreation Services—Not Elsewhere Classified Doctors and Physicians—Not Elsewhere Classified Dentists and Orthodontists Osteopaths Chiropractors Optometrists and Ophthalmologists Opticians. Optical Goods and Eyeglasses Podiatrists and Chiropodists Nursing and Personal Care Facilities Hospitals Medical and Dental Laboratories Medical Services and Health Practitioners—Not Elsewhere Classified Legal Services and Attorneys Elementary and Secondary Schools Colleges. Carnivals. Off-Track Betting. and Fortune Tellers Membership Clubs (Sports. Professional Schools. and Wagers at Race Tracks Amusement Parks. Volume I—General Rules . ❂ This symbol indicates a new MCC or a change in the MCC. Country Clubs. Athletic). and Junior Colleges Correspondence Schools Business and Secretarial Schools Vocational and Trade Schools Schools and Educational Services—Not Elsewhere Classified Child Care Services Charitable and Social Service Organizations Civic. ✤ International Airline Program Participant 338 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Recreation. and Fraternal Associations ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses. Social. Universities.Appendix B — Merchant Data Standards MCC 7995 7996 7997 7998 7999 8011 8021 8031 8041 8042 8043 8049 8050 8062 8071 8099 8111 8211 8220 8241 8244 8249 8299 8351 8398 8641 MERCHANT TYPE Betting. and Private Golf Courses Aquariums.

Government Only U. and Surveying Services Accounting. and Bookkeeping Services Professional Services—Not Elsewhere Classified Court Costs. Engineering. ✤ International Airline Program Participant 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Auditing. Volume I—General Rules 339 . Including Alimony and Child Support Fines Bail and Bond Payments Tax Payments Government Services—Not Elsewhere Classified Postal Services .MCC 8651 8661 8675 8699 8734 8911 8931 8999 9211 9222 9223 9311 9399 9402 9405 9700 9701 9702 9950 Political Organizations Religious Organizations Automobile Associations MERCHANT TYPE Membership Organizations—Not Elsewhere Classified Testing Laboratories (Non-Medical Testing) ◆ Architectural. ❂ This symbol indicates a new MCC or a change in the MCC. Federal Government Agencies or Departments Automated Referral Service (FOR VISA USE ONLY) Visa Credential Service (FOR VISA USE ONLY) GCCS Emergency Services Intra-Company Purchases ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses.S.

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Advance Deposit Service—A service that a Hotel or Cruise Line provides to a Visa Cardholder. Account Number Verification—A process by which a Member or its VisaNet Processor determines if there is negative information on an Account Number in the Exception File for Transactions that do not require Authorization. A Account Funding Transaction—A Transaction that transfers funds from a Visa account to another account such as: • Brokerage accounts • Prepaid Cards • Other accounts used for online purchasing Account Number—An Issuer-assigned number that identifies an account in order to post a Transaction. Volume I—General Rules 341 . Acquirer—A Member that signs a Merchant or disburses currency to a Cardholder in a Cash Disbursement. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Acquirer Chip Rate—An Interregional Interchange Reimbursement Fee paid for any Transaction that meets the Electronic Rate requirements and is initiated by a Magnetic-Stripe only Card at a Chip-Reading Device. Acquirer Device Validation Toolkit (ADVT)—A set of cards or simulated cards and test scenarios used to validate new or upgraded EMV Chip-Reading Devices. (See the VisaNet manuals. Acquirer Reference Number—A 23-digit identification number included in a BASE II Clearing Record.D Numerics Defined Terms 3-D Secure—A Visa-approved Authentication Method that is the global authentication standard for International Transactions. as specified in the BASE II Clearing Manuals. 3-D Secure Electronic Commerce Transaction Specification—A software protocol that enables secure processing of Transactions over the Internet and other networks. Acquirer Activity File—A file that an Acquirer maintains of approved and declined Authorization Requests from other Members’ Cardholders.) Adjustment—A Single Message System message used to partially or fully negate or cancel a transaction that has been sent through Interchange in error. and directly or indirectly enters the resulting Transaction Receipt into Interchange. Activity File Parameter—A maximum limit that an Issuer establishes on the number and value of Transactions that Visa may authorize on its behalf. See Tracing Data. allowing use of a Visa Card to pay an advance deposit required by the Merchant to reserve accommodations.

Advanced Authorization—Effective 18 July 2008. an enhancement to the VisaNet Authorization message that transmits real-time risk management data to issuers. Section 2. or Visa Electron Acceptance Mark. for which the Cardholder’s PIN is accepted.G. ATM Cash Disbursement—A Cash Disbursement obtained at an ATM displaying the Visa. ATM Mark—A Mark that denotes ATM acceptance. and disburses currency or Cheques. Associate—A Member as defined in the Visa International By-Laws. Aggregated Transaction—A Transaction completed by an Electronic Commerce Merchant that combines multiple purchases made by the same Cardholder on the same Visa Account Number into a single Transaction as specified in Section 5. Approval Response—An Authorization Response where the Transaction was approved. Airline—Either: • A passenger airline Merchant • Its authorized agent that sells airline tickets on behalf of the airline Airline Authorizing Processor—A Visa-approved non-Member whose primary function is to provide reservation and Authorization services for Airline Transactions. or travel-related services that include an Airline ticket. Arbitration—A process where Visa determines financial liability between Members for Interchange Transactions that are presented and charged back. 342 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. resulting from a Visa Cardholder’s agreement to use a Visa Card for payment of an advance deposit to reserve accommodations. Arbitration Committee—A Visa committee that resolves certain disputes between Members that arise from Chargebacks. Alternate Card Design—See Sample Card Design. before submitting it for payment processing. Aggregated Transaction Receipt—A Transaction Receipt provided to the Cardholder by an Electronic Commerce Merchant. Plus. accepts PINs. Volume I—General Rules . Airline Inquiry Service—A special Authorization service that Visa provides to Airlines.4. ATM—An Unattended Acceptance Terminal that has Electronic Capability. ATM Acquirer—An Acquirer that provides ATM services. when Transaction aggregation is performed.Appendix D — Defined Terms Advance Deposit Transaction ATM Mark Advance Deposit Transaction—A Transaction that a Hotel or Cruise Line completes.05. as specified in the Visa Advanced Authorization Integration Guide. Approved Manufacturer—A card manufacturer that Visa certifies or approves to produce one or more Card products on behalf of an Issuer.

Authentication Record—A record of 3-D Secure authentication status from a 3-D Secure Issuer in response to an Authentication Request from a 3-D Secure Merchant. This includes: • Domestic Authorization • International Authorization • Offline Authorization Authorization Code—A code that an Issuer. a VisaNet Processor. Authentication Denial—A message from a 3-D Secure Issuer in response to an Authentication Request from a 3-D Secure Merchant. is obtained Online Authorization Request—A Merchant’s or Acquirer’s request for an Authorization. or Stand-In Processing provides to indicate approval of a Transaction. denying Cardholder authentication. such as 3-D Secure. or Stand-In Processing approves a Transaction. Authentication Confirmation—A message from a 3-D Secure Issuer in response to an Authentication Request from a 3-D Secure Merchant. but are not limited to: • Password • Digital Certificate Authentication Method—A Visa-approved protocol. Authorization—A process.ATM Quality Service Standards Authorization Request ATM Quality Service Standards—A set of international service levels established by Visa to measure Member performance as part of the international service quality program. Authentication Mechanisms include. The code is returned in the Authorization Response message and is usually recorded on the Transaction Receipt as proof of Authorization. Authentication Mechanism—A Visa-approved method that validates participant identity in an Electronic Commerce Transaction. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Authorization-Only Capability—Point-of-Transaction capability where both the: • Standard Floor Limit applies • Authorization Response. that meets the minimum standards for authenticating the Cardholder in an Electronic Commerce Transaction. indicating that the Cardholder is not participating in 3-D Secure. Volume I—General Rules 343 . its VisaNet Processor. Attempt Response—A message from a 3-D Secure Issuer in response to an Authentication Request from a 3-D Secure Merchant. Authentication Request—A request for Cardholder authentication from a 3-D Secure Merchant. where an Issuer. as specified in the Visa International Operating Regulations. confirming Cardholder authentication. when required. Authentication Identifier—A unique value for each authentication Transaction. Authentication—A cryptographic process that validates the identity and integrity of Chip data. as specified in the 3-D Secure Member implementation guides.

Volume I—General Rules . non-financial transaction. Visa Electron Card. Card—A valid Visa Card. which rate may vary from the rate Visa itself receives. or Proprietary Card bearing the Plus Symbol. Automated Fuel Dispenser—An Unattended Acceptance Terminal that dispenses only fuel. or Settlement processing. Basic Currency Conversion Rate—A rate selected by Visa from the range of rates available in wholesale currency markets for the applicable Processing Date. either may be used for Chargeback or statementing purposes. 344 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Branch—The office of a Member where Manual Cash Disbursements must be made and Cards may also be issued. Clearing. Buy-a-Card Transaction—The purchase of a Visa Cash Card using a payment card or cash. or at locations of licensees bearing the name of the corporate entity. Balance Inquiry Service—An ATM service that allows a Cardholder to check his account balance through VisaNet. If the Billing Currency is the euro or one of its national currency units. B Balance Inquiry—A Cardholder request for his account balance that is initiated at an ATM and processed as a separate. The Visa International Operating Regulations refers to the following types of Authorization Response: • Approval Response • Decline Response • Pickup Response • Referral Response Automated Dispensing Machine—See Unattended Acceptance Terminal and Cardholder-Activated Transaction Type C. BASE II—The VisaNet system that provides deferred Clearing and Settlement services to Members. BIN—A 6-digit number assigned by Visa and used to identify a Member or VisaNet Processor for Authorization. or the government-mandated rate in effect for the applicable Processing Date. Billing Currency—The currency in which an Issuer bills a Cardholder for Transactions.Appendix D — Defined Terms Authorization Response Card Authorization Response—An Issuer’s reply to an Authorization Request. C Car Rental Company—A Merchant whose primary business is the rental of passenger vehicles at either a corporate or franchise location. See also Cardholder-Activated Transaction Type B and Cardholder-Activated Transaction Type C.

intended for distribution to Merchants. A Card Dispensing Machine may accept cash or payment cards as payment for Visa Cash Cards. Card Dispensing Machine—A device that dispenses Visa Cash Cards when the purchaser makes appropriate payment. where a Visa or Visa Electron Card may be issued. The service comprises distribution of both: • A printed Card Recovery Bulletin • The Regional Card Recovery File Card Reproduction—The reproduction of a Card.S. Examples include.Card-Absent Environment Card Reproduction Card-Absent Environment—An environment where a Transaction is completed under both of the following conditions: • Cardholder is not present • Card is not present Transactions in this environment include the following: • Electronic Commerce Transactions • Mail/Phone Order Transactions • Recurring Transactions • Telephone Service Transactions Transactions in this environment exclude Face-to-Face Transactions. the following: • Travel agencies • Corporate entities Card Recovery Bulletin—A directory of blocked Account Numbers listed on the International Exception File. Card Distribution Point—A location.A. The Card Recovery Bulletin may take one of the following forms: • National Card Recovery Bulletin • National Card Recovery File • Regional Card Recovery File Card Recovery Bulletin Listing—A single Account Number that an Issuer requests to be included in a specified Card Recovery Bulletin Region. but are not limited to. encoding. shipping.) where a given set of Card Recovery Bulletin Listings is effective for a specified period. Card Recovery Bulletin Service—A service where an Issuer notifies Acquirers of blocked Account Numbers. other than a Branch. Volume I—General Rules 345 . and distribution. printing. Card-Present Environment—An environment that comprises the conditions of either the Face-to-Face or Unattended Environments. Card Recovery Bulletin Region—A geographical area comprising countries (or states in the jurisdiction of Visa U. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Cards issued at a Card Distribution Point must comply with all Visa security requirements for Card embossing. storing.

Cardholder Certificate—An electronic document that authenticates a Cardholder in a Secure Electronic Commerce Transaction. Cardholder-Activated Transaction Type B. Volume I—General Rules . Card Verification Value 2—A unique check value generated using a secure cryptographic process. Card Verification Value—A unique check value encoded on the Magnetic Stripe of a Card to validate Card information during the Authorization process. personal computer. Cardholder Authentication Verification Value—A unique value transmitted by an Issuer in response to an Authentication Request from a 3-D Secure Merchant. or other device that a Cardholder uses to initiate an Electronic Commerce Transaction. Cardholder-Activated Terminal—See Unattended Acceptance Terminal. as specified in the VisaNet manuals. and Cardholder-Activated Transaction Type C. See Cardholder-Activated Transaction Type A. Cardholder—An individual who is issued and authorized to use a: • Card • Virtual Account Cardholder Access Device—A terminal. Cardholder Inquiry Service—A service that assists a Cardholder in reaching its Issuer when calling the Visa International Service Center for account information. The Card Verification Value is calculated from the data encoded on the Magnetic Stripe using a secure cryptographic process.Appendix D — Defined Terms Card Verification Service Cardholder-Activated Transaction Type A Card Verification Service—A VisaNet service where Visa validates the Card Verification Value in an Authorization Request on behalf of an Issuer. Cardholder-Activated Transaction—A Transaction that is initiated by a Cardholder at an Unattended Acceptance Terminal. or local currency equivalent • Is not authorized • Has no Cardholder Verification performed Examples of a Cardholder-Activated Transaction Type A are: • Parking garage fee • Road toll • Motion picture theater admission • Magnetic-Stripe Telephone call 346 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Cardholder-Activated Transaction Type A—A Transaction that takes place at an Unattended Acceptance Terminal and has all of the following characteristics: • Is less than US $40.

(See 80-Column Cash Disbursement Transaction Receipt (Exhibit 7A) and 51-Column Cash Disbursement Transaction Receipt—T&E (Exhibit 7B). Cardholder Verification Method—Instructions encoded within a Chip that define how the authenticity of a Cardholder’s identity is to be verified.A. Cash Disbursement Fee—A fee paid by an Issuer to an Acquirer for performing a Cash Disbursement. paid out to a Cardholder using a Card..g. as specified in Chapter 5." Cash Disbursement Transaction Receipt—A Transaction Receipt evidencing a Manual Cash Disbursement. a variance to this requirement applies in the jurisdiction of the U. including travelers cheques. or local currency equivalent • Effective 4 October 2008. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. 1 Effective 18 July 2008. a Retail Transaction. Cash Disbursement—Currency.S. and processed as. in conjunction with. Volume I—General Rules 347 . or local currency equivalent • Is authorized • Has no Cardholder Verification performed Examples of a Cardholder-Activated Transaction Type B are: • Fuel purchase without a PIN • Prepaid Card purchase • Video rental Cardholder-Activated Transaction Type C—A Transaction that takes place at an Unattended Acceptance Terminal and has both of the following characteristics: • Is authorized • Has PIN Verification performed An example of a Cardholder-Activated Transaction Type C is a fuel purchase with a PIN. Cardholder Verification Method List—An Issuer-defined list contained within a Chip establishing the hierarchy of preferences for verifying a Cardholder’s identity. "Payment Acceptance. Region for Automated Fuel Dispenser Transactions. for a Real-Time Clearing Transaction is US $500 or less. Cash-Back—Cash obtained from a Visa or Visa Electron Merchant through use of a Visa or Visa Electron Card. Cardholder Verification—The process of validating a Cardholder’s identity through verification of the Cardholder’s signature or PIN and other methods as required in the Visa International Operating Regulations (e. Cardholder identification for Manual Cash Disbursements).Cardholder-Activated Transaction Type B Cash Disbursement Transaction Receipt Cardholder-Activated Transaction Type B—A Transaction that takes place at an Unattended Acceptance Terminal and has all of the following characteristics: • Is limited to US $1001. Cash Disbursement Merchant—A Hotel or Cruise Line that has a Merchant Agreement to make Cash Disbursements to a Visa Cardholder.

transferring funds. Chargeback Advice—A VisaNet message sent in response to a Chargeback that does all of the following: • Notifies the Issuer that a Chargeback has passed certain validations and has been forwarded to the Acquirer • Notifies the Issuer of the Acquirer’s VisaNet Documentation Automation Service participation status • Notifies the Acquirer of the Issuer’s VisaNet Documentation Automation Service participation status and whether documentation will be sent through the VisaNet Documentation Automation Service Chargeback Period—The number of calendar days from the Endorsement Date of a Transaction Receipt (or Processing Date. Chargeback Reduction Service—A VisaNet service that screens Presentments and Chargebacks and returns certain invalid items to the Acquirer or Issuer. and acting as fiscal agent for the government.Appendix D — Defined Terms CEMEA Chip-initiated Transaction CEMEA—Central and Eastern Europe. during which time the Issuer may exercise a Chargeback right. and other related activities take place. Central Bank—A government agency responsible for the supervision and operation of banking activities for the national government. as appropriate. Middle East. or EMV and VIS-Compliant Plus applications. Center—A Member or VisaNet Processor facility where Authorization. Certification Authority—An entity that issues and manages Digital Certificates for use with Visa products and services in accordance with Visa-specified requirements. and limited to Visa and Visa Electron Smart Payment Applications. Chip-initiated Transaction—An EMV and VIS-Compliant Chip Card Transaction which is processed at a Chip-Reading Device using Full-Chip Data. regulating money supply. Settlement. Volume I—General Rules . 348 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Chargeback—A transaction that an Issuer returns to an Acquirer. Cheque—A travelers cheque that a Member issues and that bears the Visa-Owned Marks. Chip—An electronic component designed to perform processing or memory functions. Clearing. and Africa. Chip Card—A Card embedded with a Chip that communicates information to a Point-of-Transaction Terminal. Central Bank activities generally include maintaining reserve accounts required of depository institutions. as applicable). Entities eligible to be Certification Authorities within the Visa Certification Authority hierarchy include: • Visa • Visa Regions • Visa Members Certified Manufacturer—See Approved Manufacturer.

and no Chargeback right is available. the Retrieval Request identifier. a Clearing Record to clear a Real-Time Clearing Transaction. artistic. Representment. and processing Transaction data from a Chip Card. Correspondent Bank—A depository institution that holds an account with. Volume I—General Rules 349 . or to process a Fee Collection Transaction. Copyright—A form of protection that the laws of various countries provide for original literary. or to reverse this transaction. One of the Visa-Owned Marks. Copy Request Identifier—A unique 12-digit identification number that VisaNet assigns to a Copy Request. and engages in an exchange of services with that bank. when the requesting Member can certify that a financial loss has occurred or will occur for a specific amount. Clearing—All of the functions necessary to collect a Clearing Record from an Acquirer in the Transaction Currency and deliver it to the Issuer in the Billing Currency. dramatic. musical. In the Single Message System. Chargeback. Clearing Record—A record of a Presentment. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.Chip-Reading Device Correspondent Bank Chip-Reading Device—A Point-of-Transaction Terminal capable of reading. Copy Request Manager—A microcomputer-based workstation that Visa maintains so that Members can transmit and fulfill Copy Requests through the VisaNet Copy Request and Fulfillment Service. Common Core Definitions—A set of common data definitions and processes between the EMV Chip Card and the Issuer host interface. One of the Visa-Owned Marks. Copy Request—A request for a Transaction Receipt that is processed through the VisaNet Copy Request and Fulfillment Service. Compliance Committee—A Visa committee that resolves certain disputes between Members that arise from violations of the Visa International Operating Regulations. Reversal. or Adjustment in the format necessary to clear the Transaction. Completion Message—Effective 4 October 2008. Compliance—A process where Visa resolves disputes between Members arising from violations of the Visa International Operating Regulations. Classic Wordmark—A Mark comprising the word “Classic” when used in connection with the Visa Program. or on behalf of. and certain other intellectual works. communicating. Comet Design—A Mark consisting of a curved graphic element. Collision/Loss Damage Waiver—A Visa Card feature that provides collision or loss damage insurance on Car Rental Transactions to Visa Cardholders. a Settlement Bank.

except one on which the only alteration or re-fabrication comprises modification of the signature panel or Cardholder signature Counterfeit Transaction Receipt—A Transaction Receipt arising from the use of a Counterfeit Card. but that is not a Card because an Issuer did not authorize its printing. as specified in Section 1. Decline Response—An Authorization Response where the Transaction was declined. or encoded so as to purport to be a Card. including overnight accommodations. Country of Domicile—The country in which a Member has its principal place of business. as specified in the Payment Card Industry Data Security Standard.Appendix D — Defined Terms Counterfeit Card Decline Response Counterfeit Card—One of the following: • A device or instrument that is printed. Custom Payment Service—A Visa payment service that accommodates specific payment environments with an identifier that remains with the Transaction throughout its life cycle. embossing. Volume I—General Rules . Country Office—A secondary office location of a Visa Region. Data Compromise Recovery—A Visa fraud recovery process where Visa allocates to affected Members the incremental full Magnetic Stripe counterfeit fraud losses that are associated with a data compromise event.E. but the terminal does not have the capability to go Online. 350 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. embossed. In each instance. located in a country within the same Visa Region. D Data Capture-Only Capability—Point-of-Transaction Capability where the Transaction Receipt data are electronically captured for Deposit purposes. which rate may vary from the rate Visa itself receives.6. Credit Transaction Receipt—A Transaction Receipt evidencing a Merchant’s refund or price adjustment to be credited to a Cardholder’s account. Cryptogram—A value resulting from a combination of specific key data elements that are used to validate the source and integrity of data. Currency Conversion Rate—A rate selected by Visa from the range of rates available in wholesale currency markets for the applicable Processing Date. Cruise Line—A Merchant that sells and provides recreational travel on water. or the government-mandated rate in effect for the applicable Processing Date. Data Protection Method—A Visa-approved method for the protection of Account Numbers and other Cardholder data. plus or minus any adjustment determined by the Issuer. or encoding • An instrument that is printed with the authority of the Issuer and that is subsequently embossed or encoded without the authority of the Issuer • A Card that an Issuer has issued and that is altered or re-fabricated.

15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Domestic Interchange—Interchange of a Domestic Transaction. Diamond Design—A Mark. and settled through either the: • Single Message System • V. Deposit—The submission of a Transaction Receipt by a Merchant or an Internet Payment Service Provider to an Acquirer. Volume I—General Rules 351 . Domestic Transaction—A Transaction where the Issuer of the Card used is located in the Transaction Country. Domestic Authorization—The Authorization of a Domestic Transaction. arranged to form an outline of the symbol “+.I. Disbursing Member—A Member that pays out currency in a Cash Disbursement. cleared. Domestic Transaction Receipt—A Transaction Receipt evidencing a Domestic Transaction.Deferred Clearing Processing Domestic Transaction Receipt Deferred Clearing Processing—A 2-step process whereby Transactions are authorized. cleared. The first Transaction Receipt functions as a deposit (such as a down payment) for goods or services.P.I. the second is to pay the balance due the Merchant. Deposit-Only Account Number—A Visa Account Number established by a Visa Card or Visa Electron Card Issuer. consisting of 3 triangles with an open space in the lower right-hand corner. Direct Arbitration—A process whereby Visa assigns financial liability for a Transaction when either the: • Chargeback Reduction Service rejects a Presentment because it cannot verify Authorization • Acquirer claims that the rejected Transaction was authorized Direct Compliance—A process where Visa primarily enforces the VisaNet Copy Request and Fulfillment Service rules for Issuers and Acquirers. resulting in a credit or debit to the Merchant’s or Internet Payment Service Provider’s Visa account. Deposit Date—The date on which an Acquirer receives a Transaction Receipt from a Merchant. System and BASE II Deferred Clearing Transaction—A Transaction that is authorized.” One of the Visa-Owned Marks. System and BASE II Delayed Delivery Transaction—A single Transaction where a Cardholder completes 2 separate Transaction Receipts.P. used exclusively to receive an Original Credit on behalf of one or more of its customers. and settled in 2 separate messages through either the: • Single Message System • V. used as an element of the Plus Symbol. Digital Certificate—A digitally signed credential used to authenticate the owner of the credential or to ensure the integrity and confidentiality of the message it is signing.

Electronic Imprint—The reading and printing or capture of Card information at a Magnetic-Stripe Terminal or a Chip-Reading Device. 352 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. "Fees. That currency becomes the Transaction Currency. Electronic Commerce Transaction—A Transaction between a Merchant and Cardholder over the Internet and other networks using a Cardholder Access Device. Electronic Commerce Merchant Rate—An Interregional Interchange Reimbursement Fee paid for an Electronic Commerce Transaction that is conducted by a 3-D Secure-capable Merchant. One of the Visa-Owned Marks. Electronic Rate—An Interchange Reimbursement Fee charged when the Clearing requirements specified in Chapter 8. Dynamic Currency Conversion—The conversion of the purchase price of goods or services from one currency to another. as agreed to by the Cardholder and Merchant. Electronic Commerce Merchant—A Merchant that conducts the sale of goods or services electronically over the Internet and other networks. Dynamic Data Authentication—A cryptographic value generated by a Card in an offline environment that uses Transaction-specific data elements and is verified by a Chip-Reading Device to protect against skimming." are met.Appendix D — Defined Terms Dove Design Electronic Rate Dove Design—A Mark depicting a dove in flight that identifies the Visa Program or the Visa Travelers Cheque Program. regardless of the Merchant’s local currency. E Edit Package—The software that Visa supplies to VisaNet Processors to: • Validate Interchange data destined for BASE II • Process Interchange data sent from the VisaNet Processor to Visa • Process incoming Transactions received from Visa Electronic Capability—Point-of-Transaction Capability where all of the following are true: • Zero Floor Limit applies (or the terminal is capable of reading and acting upon the Service Code in the Magnetic Stripe or information provided in the Chip) • Authorization Response is obtained Online. or as instructed by the Issuer • Authorization Response and Transaction Receipt data are captured electronically Electronic Cash Withdrawal—A financial Transaction used to fund a Load Transaction or the purchase of a Visa Cash Card at a Cardholder Dispensing Machine. An Electronic Commerce Transaction is one of the following: • Non-Secure Transaction • Non-Authenticated Security Transaction • Secure Electronic Commerce Transaction Electronic Commerce Transaction Receipt—A Transaction Receipt provided to the Cardholder by an Electronic Commerce Merchant. Volume I—General Rules .

Volume I—General Rules 353 . and be one of the following: • A Visa Gold/Premier Cardholder • A Visa Infinite Cardholder • A participating Visa Classic or Visa Business Cardholder • A non-participating Visa Classic or Visa Business Cardholder with Issuer approval Emergency Cash Disbursement—A Cash Disbursement by an Acquirer to an Eligible Cardholder or Visa Cheque purchaser who has reported his Card or Cheques lost or stolen. and Visa International) to provide standards for processing debit and credit Transactions. Emergency Payment Authorization Service—A service offered to Visa Infinite Cardholders who need to make Transactions prior to receiving an Emergency Replacement Card or Emergency Cash. the Cardholder must be traveling away from home. Eligible Cardholder—A Cardholder eligible to receive Emergency Card Replacement and Emergency Cash Services. Emergency Cheque Refund—An Emergency Cash Disbursement or Cheque replacement that an Emergency Refund Location provides to a Visa Cheque purchaser at the direction of the Global Refund Service. To be eligible for these emergency services. Emergency Refund Location—The office of a Member where an Emergency Cheque Refund is disbursed. Emergency Replacement Card—A temporary Visa Card that an Issuer or its agent (including Visa) provides to replace an Eligible Cardholder’s lost or stolen Visa Card. EMV PIN-Compliant—A Chip-Reading Device that complies with the PIN requirements of the Visa International Pin Entry Device Testing and Approval Program. EMV-Compliant—A term used to describe a Card or terminal application that complies with the requirements specified in the EMV Integrated Circuit Card Specifications for Payment Systems. Emergency Service Location—A Member location or the Visa International Service Center where an Eligible Cardholder can obtain an Emergency Replacement Card or an Emergency Cash Disbursement. The service provides verbal Authorization for such emergency travel Transactions. have reported the loss or theft of his Card. MasterCard International. EMV PIN Transaction—A Chip-initiated Transaction (excluding ATM Transactions) verified utilizing Online or Offline PIN Verification.Electronic Transaction Receipt EMV PIN Transaction Electronic Transaction Receipt—A Transaction Receipt created electronically in a Card-Present Environment where the terminal generates the required data that are printed on the Transaction Receipt. and ensure global interoperability for the use of Chip technology in the payment industry. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. EMV—Technical specifications developed (jointly by Europay International.

Exported Transaction Receipt—A Transaction Receipt that is deposited outside of the Transaction Country. and the Transaction is instead completed using an alternate means of data capture and transmission. the Settlement Date • If cleared under a Private Agreement. or printed expiration date has passed. The Exception File supports: • Stand-In Processing • Positive Cardholder Authorization Service • Production of the Card Recovery Bulletin Expired Card—A Card on which the embossed. where the device’s inability to read the Chip prevents the Transaction from being completed using the Chip Card data. the Endorsement Date is no later than the date on which the Member creates the BASE II Interchange File. the Edit Package run date on which a Member submits outgoing Interchange • If cleared through the Single Message System. Volume I—General Rules .Appendix D — Defined Terms Endorsement Date Fedwire Endorsement Date—One of the following dates on a Clearing Record: • If cleared through BASE II. encoded. Fedwire—A telecommunications payment transfer service operated by the United States Federal Reserve System. the Endorsement Date is the date on which the Transaction was first entered into Interchange and mailed. F Face-to-Face Environment—An environment where a Transaction is completed under all of the following conditions: • Card or Proximity Payment Device is present • Cardholder is present • Individual representing the Merchant or Acquirer completes the Transaction Transactions in this environment include the following: • Retail Transactions • T&E Transactions • Manual Cash Disbursements • Small Ticket Transactions Transactions in this environment exclude the following: • Mail/Phone Order Transactions • Recurring Transactions • Unattended Acceptance Terminal Transactions Facsimile Access System—A facsimile-based process that enables low-volume participants to transmit and fulfill Copy Requests through the VisaNet Copy Request and Fulfillment Service. Exception File—A VisaNet file of Account Numbers for which the Issuer has predetermined an Authorization Response. Fallback Transaction—An EMV Chip Card Transaction initially attempted at a Chip-Reading Device. that a Member accesses Online. 354 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. the date on which a Member processes outgoing Interchange For BASE II Transactions. For Transactions with indecipherable or invalid Account Numbers not cleared through BASE II.

rebates. Volume I—General Rules 355 . File Correction Service—A service where Visa reverses accepted Interchange files that contain duplications. Fulfillment—A document that the Acquirer supplies in response to a Copy Request.) Global Co-branding Partner—A non-Member that: • Is not eligible for membership in Visa • Is a for-profit commercial entity or non-profit organization • Has a contractual relationship for the issuance of Co-branded Cards: . The Visa International Operating Regulations refers to 2 Floor Limit types: • Standard Floor Limit • Zero Floor Limit Foreign Currency—A currency other than local currency. Fictitious Account Number—An Account Number that has never existed. discounts. the Visa International By-Laws . an Account Number) to obtain goods or services without the Cardholder’s consent. or otherwise. Fraud Activity—A Transaction that an Issuer reports as fraudulent when either a: • Fraudulent User used a Card or its Account Number • Card was obtained through misrepresentation of identification or financial status Fraudulent User—An individual who is not the Cardholder or designee and who uses a Card (or..In one or more Visa Regions and countries 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. in a Mail/Phone Order or Recurring Transaction.With one or more Issuers .g.Fee Collection Transaction Global Co-branding Partner Fee Collection Transaction—A transaction used to collect financial obligations of a Member arising out of the Visa International Operating Regulations. above which Authorization is required. etc. airline miles. Fleet Service—A Visa Commercial Card enhancement that enables a corporation to improve its vehicle fleet management process. other requirements adopted by the International Board. Full-Chip Data—Data that provides: • EMV minimum mandated requirements • Visa-specified information necessary to support Online cryptographic validation • Record of the Card and terminal interactions completed during a Transaction G Global Co-branded Card—A Card that: • Is issued by one or more Issuers that has a contractual relationship with a Global Co-branding Partner • Bears the Trade Name or Mark of the Global Co-branding Partner on the front of the Card • May offer a Cardholder tangible benefits for Card usage and loyalty (e. Floor Limit—A currency amount that Visa has established for single Transactions at specific types of Merchant Outlets and Branches.

Hotel Reservation Service—A Visa Hotel service where a Cardholder may use a Visa Card to guarantee overnight accommodations. Group Member—A Member as defined under the Visa International By-Laws. Global Refund Service—A Visa service that assists Cheque purchasers whose Cheques are lost or stolen. Guest Folio—A Hotel’s or Cruise Line’s guest file. Hotel—A hotel Merchant. Section 2.g. as specified in Chapter 2. These include the: • Lost/Stolen Card Reporting Service • Emergency Card Replacement Service • Emergency Cash Service • Emergency Payment Authorization Service • Travelers Cheque Global Refund Service • Cardholder Inquiry Service • Visa TravelMoney customer service Global Merchant Chargeback Monitoring Program—A program that monitors International Transactions and Chargebacks to identify Merchants that cause undue economic and goodwill damage to the Visa system. See Appendix B. Volume I—General Rules . H High-Risk Merchant—A Merchant Outlet that is identified when established parameters for risk and fraud activities have been exceeded. 356 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. "Merchant Data Standards" for detailed descriptions of direct marketing Merchants.21.Appendix D — Defined Terms Global Co-branding Partnership Hotel Reservation Service Global Co-branding Partnership—A contractual relationship between an Issuer and a Global Co-branding Partner. Merchant Fraud or similar region-specific programs) that causes undue economic and goodwill damage to the Visa system. The Visa International Operating Regulations refers to the following as High-Risk Telemarketing Merchants: • Direct marketing travel-related arrangement services • Inbound teleservices • Outbound telemarketing Visa may change the definition of a High-Risk Telemarketing Merchant to include additional Merchant categories.. "Risk Management" or the specific risk compliance program Terms of Reference. A High-Risk Merchant may be subject to Chargebacks. Global Customer Assistance Services—Customer and emergency services provided to Cardholders and Cheque purchasers traveling away from home. High-Risk Electronic Commerce Merchant—An Electronic Commerce Merchant identified by the Global Merchant Chargeback Monitoring Program or other Visa risk management initiatives (e. High-Risk Telemarketing Merchant—A Merchant whose business includes telemarketing activity that presents financial or goodwill risk to Visa or the Visa-Owned Marks.

the date on which the Member processes outgoing Interchange. an aircraft or cruise ship) that may be used for the purchase of goods. Integrated Circuit Card—See Chip Card.. In-Transit Service Transaction—The purchase of goods.3. or gambling. services.1. for Domestic Transactions. or gambling on-board a passenger transport vehicle. Interchange Reimbursement Fee—A fee reimbursed by an Acquirer to an Issuer in the Clearing and Settlement of an Interchange Transaction. J Imprint—Cardholder data transferred from a Card to a Transaction Receipt to complete a Transaction.D. There are 2 kinds of imprints: • Electronic Imprint • Manual Imprint Installment Transaction—The single purchase of goods or services billed to an account in multiple segments. Interchange—The exchange of Clearing Records between Members..g. movie rentals. In-Transit Service Gambling Merchant—A Merchant that provides any form of gambling while in-transit and meets the requirements specified in Section 5. Interchange Authorization Limit—The amount over which a manual authorizer must obtain an Authorization from an Issuer on a proposed Transaction or group of Transactions initiated on the same day by the same Cardholder. Integrated Circuit Card Terminal—See Chip-Reading Device.4. Integrated Circuit Chip—See Chip.C. Input Date—The Edit Package run date on which a Member submits outgoing Interchange. gambling). over a period of time agreed to between a Cardholder and a Merchant. In-Transit Service Merchant—A Merchant that provides in-transit services as specified in Section 4. In-Transit Service—A service provided on-board a passenger transport vehicle that may include the purchase of goods or services (e. or. Interchange File—An electronic file containing a Member’s Interchange data. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Volume I—General Rules 357 .Imprint Interchange Reimbursement Fee I. catalog purchases.g. The Visa International Operating Regulations refers to the following types of Interchange: • Domestic Interchange • International Interchange Interchange Advice—A debit or credit advice drawn on or sent to a Member in Settlement of Transaction Receipts that another Member enters into Interchange (outside of VisaNet). In-Transit Terminal—A Cardholder-Activated Terminal located on a vehicle designed to transport passengers (e. services.

International Authorization—The Authorization of an International Transaction. International Board—The Visa International Board of Directors. International Transaction—A Transaction where the Issuer of the Card used is not located in the Transaction Country. or both • Its authorized agent that sells airline tickets on behalf of the Airline International Airline Transaction Receipt—A Transaction Receipt that an International Airline completes. and any other service Marks adopted by Visa for use with the Interlink Program. as specified in Volume IV—Interlink Program Operating Regulations. International Record Carrier—A commercial organization that provides regulated or tariffed telecommunication services for the international transmission of data. International Exception File—A VisaNet file of Account Numbers for which the Issuer has predetermined an Authorization Response that is provided by Visa to Members. resulting in a financial loss to another Member.Appendix D — Defined Terms Interchange Reimbursement Fee Compliance International Transaction Interchange Reimbursement Fee Compliance—Effective 1 July 2008. Network Design Mark. International Airline—Either: • An Airline that sells tickets directly in its own name in 2 or more countries. International Interchange—Interchange of an International Transaction. Interlink Program Marks—The Interlink Mark. through which a Settlement funds transfer must be processed for credit to a Settlement account at another depository institution. Interlink Program—A program through which a participant provides Point-of-Transaction services to Cardholders and Merchants. Volume I—General Rules . International Automated Referral Service—A VisaNet service that enables a VisaNet Processor to obtain an immediate reply to a Referral Response. Intermediary Bank—A depository institution. a Member’s request for permission to file Interchange Reimbursement Fee Compliance against another Member. Interchange Transaction—A Transaction where the Issuer and the Acquirer are different. 358 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. International Organization for Standardization—The specialized international agency that establishes and publishes international technical standards. a process where Visa resolves disputes between Members for a Member’s violation of the Visa International Operating Regulations or Regional Operating Regulations that causes an incorrect Interchange Reimbursement Fee rate to be applied to a large number of Transactions. Interchange Reimbursement Fee Compliance Screening—Effective 1 July 2008. or operates scheduled flights between 2 or more countries. specified by a Member or by Visa.

duties. and is conducted at a Magnetic-Stripe Terminal. Intraregional Transaction—A Transaction where the Issuer of the Card used is located in the Transaction Region. the Member that enters into the contractual relationship with the Cardholder).I. Interregional Transaction Receipt—A Transaction Receipt evidencing an Interregional Transaction. store. based on the Transaction amount: • Amount at or above the Issuer Limit. Volume I—General Rules 359 . or Proprietary Cards bearing the Plus Symbol. Internet Payment Service Provider (IPSP)—An online entity that contracts with an Acquirer to provide payment services to a Sponsored Merchant. Internet Payment Service Provider Agreement—A contract between an Internet Payment Service Provider and an Acquirer containing their respective rights. but not in the Transaction country. IPSP (Internet Payment Service Provider)—See Internet Payment Service Provider. Visa Electron Cards. and whose name appears on the Card as the Issuer (or. Visa routes a Transaction as follows. and transmit Member keys associated with the security algorithm used in the V. to Stand-In Processing using the Positive Cardholder Authorization Service K Key Management Service—A service that Visa provides to process. Issuer—A Member that issues Visa Cards. for Cards that do not identify the Issuer. System to protect the security of PINs.P. to the Issuer’s VisaNet Processor • Amount below the Issuer Limit.International Transaction Receipt Key Management Service International Transaction Receipt—A Transaction Receipt evidencing an International Transaction. Interregional Interchange—Interchange for an Interregional Transaction. and obligations for participation in the Acquirer’s Visa or Visa Electron Program. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Issuer Limit—An Issuer-specified amount that determines how a Transaction will be authorized. Internet—An electronic communications network that connects computer networks and organizational computer facilities around the world. Issuer Chip Rate—An Interregional Interchange Reimbursement Fee reimbursed to an Issuer for any Transaction that meets the Electronic Rate requirements and is completed with a Card issued by an Issuer that has converted 50% of a designated BIN(s) or Account Number range of a Visa Card Program or Visa Electron Card Program to Visa Smart Payment. Interregional Transaction—A Transaction where the Issuer of the Card used is not located in the Transaction Region.

even if the responsible party has been notified of the possibility of such damages. Magnetic-Stripe Data—Data contained in the Magnetic Stripe and replicated in the Chip. Lead Region—A Region where a Global Co-branding Partnership is initiated.12. Section 1. 360 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Listed Card—A Card whose Account Number is listed on the Exception File. including negligence. Load Transaction—A means of adding monetary value to a Chip Card at an ATM or Load Device.Appendix D — Defined Terms Late Settlement Fee Magnetic-Stripe Image L Late Settlement Fee—The fee that Visa collects from a Member for failure to transfer the Settlement Amount at the Visa Settlement Bank on the date due. in law or in equity. Magnetic-Stripe Card—A Card bearing a Magnetic Stripe that contains the necessary information to complete a Transaction. Liability—As specified in the Visa International Operating Regulations. any liability under any theory or form of action whatsoever. without limitation. Logotype—A Wordmark depicted in stylized lettering. where applicable Load Device—An ATM or stand-alone device that a Cardholder uses to add or remove value from a stored value application on a Chip Card. Magnetic-Stripe Image—The minimum Chip payment data replicating the Magnetic Stripe information required to process an EMV-Compliant Transaction. The term also includes liability for infringement of others’ intellectual property rights or any liability for Claims of third parties. Licensee—An entity licensed to participate in the Visa or Visa Electron Program that is neither a: • Member • Member or owner of a Group Member Limited-Amount Terminal—See Unattended Acceptance Terminal and Cardholder-Activated Transaction Type A. contract or tort. M Magnetic Stripe—The magnetic stripe or holographic magnetic stripe on a Card that contains the necessary information to complete a Transaction. including. Load Acquirer—A Member financial institution or its agent that operates Load Devices and support systems that allow consumers to: • Load value to a reloadable Visa Cash Card • Unload value from a reloadable Visa Cash Card. Volume I—General Rules . Load Transaction Receipt—A Transaction Receipt generated at an ATM or Load Device as a result of a Cardholder adding monetary value to a Chip Card.

an Authorization is obtained using voice • For below-Floor Limit Transactions. symbol. Mail/Phone Order Transaction—A Transaction where a Visa Cardholder orders goods or services from a Merchant by telephone. Mail/Phone Order Merchant—A Merchant that completes a Mail/Phone Order Transaction. for the AAA Travelers Cheque Program. and neither the Card nor the Cardholder is present at the Merchant Outlet. Cardholder-Activated Transaction Type B. Transaction amount) that accepts a Visa Card as payment for a telephone call. or any combination thereof. mail. that an entity adopts to identify its goods or services. or other means of telecommunication. Magnetic-Stripe Terminal—A terminal that reads the Magnetic Stripe on a Card.Magnetic-Stripe Telephone Mark Magnetic-Stripe Telephone—An Unattended Acceptance Terminal that may be capable of supporting Cardholder-Activated Transaction Type A.e. name. a Card Recovery Bulletin is checked Manual Cash Disbursement—A Cash Disbursement obtained with a Visa Card or Visa Electron Card in a Face-to-Face Environment. design. or other device. i. PIN acceptance.1 Manual Imprint—An imprint of the embossed data on the front of the Card taken with a manual imprinter. Manual Capability—Point-of-Transaction Capability where both of the following are true: • For above-Floor Limit Transactions.A..S. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. or Cardholder-Activated Transaction Type C (as determined by Transaction elements. Manual Transaction Receipt—A Transaction Receipt created when an Account Number is transferred to the Transaction Receipt without the use of electronic means in a manual or semi-electronic environment. 1 A variance applies in Visa U. Authorization. The Visa International Operating Regulations refers to the following categories of Mark: • ATM Mark • Design • Hologram • Logotype • Non-Visa-Owned Marks • Olympic Marks • Product Name • Program mark • Service mark • Symbol • Visa Brand Mark • Visa Brand Name • Visa-Owned Marks • Wordmark Refer to Chapter 10. Mark—A word. Volume I—General Rules 361 . "Card and Marks Requirements" or the Visa Product Brand Standards for a description of the Visa-Owned Marks.

362 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Merchant—An entity that contracts with an Acquirer to originate Transactions and that displays a Mark that is a Visa-Owned Mark.Appendix D — Defined Terms Member Merchant Agreement Member—An entity that is a member of Visa or an entity which has entered into a Services Agreement with Visa Canada. Volume I—General Rules . Member Message Field—A text field in the VisaNet record of a Chargeback or Representment that contains pre-formatted messages. The Visa International Operating Regulations refers to the following types of Merchant: • Airline • Car Rental Company • Cash Disbursement Merchant • Cruise Line • Electronic Commerce Merchant • High-Risk Telemarketing Merchant • Hotel • International Airline • In-Transit Service Gambling Merchant • In-Transit Service Merchant • Mail/Phone Order Merchant • Prepaid Card Merchant • Quasi-Cash Merchant • Recurring Services Merchant • Retail Merchant • Single Merchant • T&E Merchant • Timeshare Merchant • Visa Electron Merchant • Visa Merchant • Wire Transfer Merchant Merchant Agreement—A contract between a Merchant and an Acquirer containing their respective rights. and obligations for participation in the Acquirer’s Visa or Visa Electron Program. The Visa International Operating Regulations refers to the following types of Member: • Acquirer • Associate • ATM Acquirer • Disbursing Member • Group Member • Issuer • Merchant Bank • Participant • Plus Program Participant • Principal • Visa Acquirer • Visa Electron Acquirer • Visa Electron Issuer • Visa Issuer Member Identification Area—The area on the front of a Card that is not covered by the Marks. duties.

In the absence of a Permanent Establishment. Merchant Certificate—An electronic document used to authenticate a Merchant in an Electronic Commerce Transaction. National Card Recovery Bulletin—A special edition of the Card Recovery Bulletin that lists domestic Account Numbers in addition to the other applicable listings. Merchant Category Code—A code designating the principal trade.The Merchant holds a valid business license for the Merchant Outlet . Merchant Mailing File—A file maintained at a VisaNet Interchange Center containing the names.The Merchant Outlet pays taxes relating to the sales activity Misembossed Card—A valid Card on which erroneous information is embossed. addresses. a Merchant that provides only digital goods must use the country where the principals of the company work. prior to signing. but not funds transfer. . N National Bilateral Non-Settled Interchange Service—A VisaNet service that provides Clearing and Settlement reporting in local currency. Merchant Outlet—Either: • The physical premises of the Merchant at which a Transaction is completed • For an Electronic Commerce or Mail/Phone Order Merchant. and other pertinent information about Merchants designated to receive the Card Recovery Bulletin.There is a Permanent Establishment through which Transactions are completed.The Merchant has a local address for correspondence and judicial process . Volume I—General Rules 363 . National Card Recovery File—A magnetic tape file (available to US Members) of Visa Account Numbers listed on the Exception File with a Pickup Response and either of the following: • Any Card Recovery Bulletin Region designation • “No Region” designation National Net Non-Settled Interchange Service—A VisaNet service that provides Domestic Interchange through VisaNet and includes reporting of the net Settlement position for each participating Member in local currency. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Misencoded Card—A valid Card on which erroneous information is encoded. profession. that a Merchant is not listed with the service Merchant Bank—A Member as defined under the Visa International By-Laws . or line of business in which a Merchant is engaged. for Domestic Interchange. "Merchant Data Standards". as specified in Appendix B. Merchant Fraud Performance Program—A fraud management program used to identify Merchants with excessive fraud levels. Section 2.07.Merchant Alert Service National Net Non-Settled Interchange Service Merchant Alert Service—A regional risk management service that requires a participating Acquirer to both: • Submit information about a Merchant it has terminated • Verify. the country where all the following occur: .

Non-Authenticated Security Transaction—An Electronic Commerce Transaction that uses data encryption for security but is not authenticated using an Authentication Method. National Operating Regulations—The operating regulations of a National Office. Volume I—General Rules . National Organization—An organization as defined under the Visa International By-Laws. Notification—Written notice delivered by mail. 364 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. facsimile. or transmitted by Visa to the Member or its agent. telex.01. Nonfulfillment Message—A response to a Copy Request indicating that the Acquirer will not provide a copy through the VisaNet Copy Request and Fulfillment Service. Non-Standard Card—A Visa Card or Visa Electron Card that does not comply with the plastic specifications in the Visa International Card and Mark Specifications. requires Visa approval. does not participate in 3-D Secure: • Issuer BIN • Account Number Non-Registered Country—A country for which Visa has not given written permission for an Acquirer to accept International Airline Transactions. O Offline Authorization—An Issuer-controlled process that allows a Chip-initiated Authorization Request to be processed in a below-Floor Limit environment without sending the request to the Issuer. courier. represented by either of the following. Notification is effective when posted. but owned by a third party. Non-Secure Transaction—An Electronic Commerce Transaction that has no data protection. or hand.Appendix D — Defined Terms National Office Offline Authorization National Office—A Visa office with jurisdiction over a single country. resulting from a Cardholder’s alleged failure to cancel or use the reservation. No-Show Transaction—A Transaction that a Hotel participating in the Hotel Reservation Service or a Car Rental Company participating in the Specialized Vehicle Reservation Service completes. New Channel—An environment in which payment is initiated via a Cardholder Access Device or other device that does not use a standard Hypertext Markup Language (HTML) browser to process an Authentication Request. Non-Participation Message—A message to a 3-D Secure Merchant indicating that the Issuer or Cardholder. and must: • Provide the designated level of utility promised to the Cardholder • Contain the physical elements and data components required to complete a Transaction Non-Visa-Owned Marks—The Marks used in conjunction with a program sponsored by Visa. sent. Non-Settled Advice—A text message available to Members that specifies the count and amount of Clearing Records processed in Domestic Interchange. Section 16.

Online Gambling Merchant—An Electronic Commerce Merchant that provides any form of gambling services over the Internet or other networks. Clearing. as specified in the Original Credits Member Requirements manual. Visa Electron. Gambling services include. cleared. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. but are not limited to the following: • Betting • Lotteries • Casino-style games • Funding an account established by the Merchant on behalf of the Cardholder • Purchase of value for proprietary payment mechanisms. or Visa TravelMoney Program. On-Us Transaction—A Transaction where the Issuer and the Acquirer are the same. Online—A method of requesting an Authorization through a communications network other than voice to one of the following: • An Issuer • A VisaNet Processor • Stand-In Processing Online Card Authentication Cryptogram—A cryptographic validation of the legitimacy of the Card and Authorization Request information. such as electronic gaming chips Online PIN Verification—A process used to verify the Cardholder’s identity by sending an encrypted PIN value to the Issuer for validation in an Authorization Request. Olympic Marks—The Marks of the Olympic games when used in conjunction with the Visa. Gambling services include.Offline PIN Verification Original Credit Offline PIN Verification—A process used to verify the Cardholder’s identity by comparing the PIN entered at the Chip-Reading Device to the PIN value contained in the Chip. Operating Principles—Standards adopted by the Board of Directors of Visa to govern programs or services offered by Visa prior to the incorporation of those standards into the Visa International Operating Regulations. Online Financial Transaction—A Transaction that is authorized. and settled in a single online message. but are not limited to the following: • Betting • Lotteries • Casino-style games • Funding an account established by the Merchant on behalf of the Cardholder • Purchase of value for proprietary payment mechanisms. such as electronic gaming chips Online Gambling Transaction—An Electronic Commerce Transaction representing the purchase of any form of gambling services over the Internet or other networks. Online Financial Processing—A process that combines Authorization. Original Credit—A Transaction initiated by a Member either directly or on behalf of its Merchant that results in a credit to a Visa Account Number for a purpose other than refunding a Visa purchase. Volume I—General Rules 365 . and Settlement into a single Online Financial Transaction.

PIN—A personal identification alpha or numeric code that identifies a Cardholder in an Authorization Request originating at a terminal with Authorization-Only or Data Capture-Only Capability. Permanent Establishment—A fixed place of business through which an Electronic Commerce or Mail/Phone Order Merchant conducts its business. Volume I—General Rules . PIN Verification—A procedure used to verify Cardholder identity when a PIN is used in an Authorization Request. PIN Verification Field—A field encoded on the Magnetic Stripe of a Card comprising a PIN Verification Value. PIN Verification Service—A service that Visa provides for the verification of Cardholder PINs transmitted with Authorization Requests. Participant—A Member as defined under the Visa International By-Laws. PIN-Preferring Chip Card—An EMV and VIS-Compliant Chip Card containing a Visa or Visa Electron Smart Payment Application. PIN Verification Value File—A VisaNet file of Account Numbers and PIN Verification Values maintained at a VisaNet Interchange Center at an Issuer’s option for use as part of the PIN Verification Service. PIN Verification Value—A 4-digit value used in PIN verification.06. P Partial Authorization—An Authorization Response sent by an Issuer approving an amount less than the amount requested by a Merchant participating in the Partial Authorization service. Section 2. and a Cardholder Verification Method list specifying a preference for a PIN-based Cardholder Verification Method (either offline or online). Plus Design—See Diamond Design. Payment Gateway—A system that provides electronic commerce services to Merchants for the Authorization and Clearing of Electronic Commerce Transactions. 366 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Plus ATM—An ATM that displays the Plus Symbol and not the Visa Brand Mark. and a one-digit key indicator. Payment Application—A software application contained within a Chip or payment data encoded on a Magnetic Stripe that defines the parameters for processing a Visa or Visa Electron Transaction. Pickup Response—An Authorization Response where the Transaction was declined and confiscation of the Card was requested. calculated with an algorithm using portions of the Account Number and PIN. Plus Logotype—The Plus Wordmark depicted in stylized lettering. regardless of Website or server locations.Appendix D — Defined Terms Originating Member Plus Logotype Originating Member—An Issuer or Acquirer that initiates an Original Credit as specified in the Original Credits Member Requirements manual.

.09. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.Plus Symbol-Contained . Acquirer. Plus Program Participant—An entity participating in the Plus Program.Plus Symbol-Uncontained Plus System.A. an ATM Acquirer. and Plus Symbol-Uncontained as specified in the Visa Product Brand Standards. One of the Visa-Owned Marks. The Plus Symbol: • Must be used as specified in the Visa Product Brand Standards • May be used as either the: . or both. The Visa International Operating Regulations refers to these Point-of-Transaction Capability types: • Authorization-Only Capability • Data Capture-Only Capability • Electronic Capability • Manual Capability • Semi-Electronic Capability Point-of-Transaction Terminal—A device used at the Point-of-Transaction that has a corresponding Point-of-Transaction Capability. Magnetic-Stripe read or Chip read. Positive Authorization Capacity Management Service—A VisaNet service designed to increase the volume of Transactions authorized by the Issuer.e.I. Plus Program Marks—The Marks used in connection with the Plus Program. as specified in the Visa International By-Laws. Volume I—General Rules 367 . has sublicensed to administer the Plus Program in the United States and certain other countries. The Visa International Operating Regulations refers to the following types of Point-of-Transaction Terminals: • ATM • Chip-Reading Device • Magnetic-Stripe Telephone • Magnetic-Stripe Terminal • Unattended Acceptance Terminal POS Entry Mode—A V. Plus Wordmark—A Mark consisting of the word “Plus” with the initial letter capitalized. manual key entry.P.S. Inc. in accordance with the affiliation agreements between that entity and Visa. or Unattended Acceptance Terminal to obtain an Authorization and process Transaction Receipt data. Inc. Section 2.Plus Program Positive Authorization Capacity Management Service Plus Program—A program through which a Plus participant provides ATM services to Cardholders by acting as an Issuer. Plus Symbol—A Mark consisting of the Diamond Design combined with the Plus Logotype denoting ATM access only. Plus Wordmark. Plus Logotype. Plus Symbol. Point-of-Transaction Capability—The capability of a Merchant. Point-of-Transaction—The physical location where a Merchant or Acquirer (in a Face-to-Face Environment) or an Unattended Acceptance Terminal (in an Unattended Environment) completes a Transaction Receipt. i. One of the Visa-Owned Marks. including the Diamond Design. System field indicating the method used to obtain and transmit the Cardholder information necessary to complete a Transaction. Plus Symbol-Contained.—An entity that Visa U.

04. Volume I—General Rules . authorizes a Hotel or Cruise Line participating in the Priority Check-out Service to deposit a Transaction Receipt without the Cardholder’s signature for the total amount of his obligation. when bearing a Cardholder’s signature. Primary Mark—A Visa-Owned Mark on a Card that identifies the primary Account Number when multiple Brand Marks (including both Visa-Owned and Non-Visa-Owned Marks) are contained on a Chip Card. Prepaid Card—A card used to access funds in a Prepaid Account or a card where monetary value is stored on a Chip. Priority Check-out Service—A Visa service provided by Hotels or Cruise Lines that allows a Cardholder to authorize the use of his Card for payment of his total obligation to the Merchant. or account fees. Priority Check-out Transaction—A Transaction that a Hotel or Cruise Line participating in the Priority Check-out Service completes. There are 2 types of Post-Issuance Updates: • Post-Issuance Application Change • Post-Issuance Application Load Prepaid Account—An account established by an Issuer. with or without prior knowledge of the total amount. or transferred funds. Priority Check-out Agreement—A written agreement that.. Section 2.Appendix D — Defined Terms Positive Cardholder Authorization Service Priority Check-out Transaction Positive Cardholder Authorization Service—A set of risk control services. by signing a completed Priority Check-out Agreement. either initially (a first Presentment) or after a Chargeback (a Representment). These controls: • Vary according to Merchant type and Cardholder risk level • Determine the Transactions to forward to the Issuer • Determine the Authorization services Visa provides to the Issuer Post-Issuance Application Change—A method that enables an Issuer to modify or block an application already residing on a Chip. Post-Issuance Application Load—A method that enables an Issuer to add an application or service to the contents of a Chip without reissuing a Card. Cash Disbursements. with previously deposited. resulting from completion of a Priority Check-out Agreement. that is decreased by purchase Transactions. authorized. 368 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. that allows an Issuer to specify Transaction processing controls for Authorization Requests. Principal—A Member as defined under the Visa International By-Laws. Post-Issuance Updates—A method that enables an Issuer to update information stored in a Chip without reissuing the Card. Presentment—A Clearing Record that an Acquirer presents to an Issuer through Interchange. as specified in the VisaNet manuals.

Proprietary Card—A Card that does not bear the Visa Brand Mark or Visa Brand Mark with the Electron Identifier but may bear a Plus Symbol. mobile telephones. and technical requirements • Provides the ability to conduct a Proximity Payment Transaction • Includes contactless devices. Processing Date—The date (based on Greenwich Mean Time) on which a Member submits Interchange Data to. mobile telephones. as specified in Chapter 8. pertaining to Authorization or Clearing and Settlement of Domestic Transactions. and micro tags Proximity Payment Transaction—A Transaction conducted over a Visa-approved wireless interface.g.Private Agreement Quasi-Cash Merchant Private Agreement—A bilateral agreement between Members. e. Proximity Payment—A payment performed in a Card-Present Environment over a Visa-approved wireless interface at the Point-of-Transaction. Proximity Payment Device—A payment tool using a Visa approved wireless interface to access a Visa account that: • Has distinct branding. a VisaNet Interchange Center. Equivalents to the Processing Date are: • In BASE II. the Central Processing Date • In the Single Message System. Public Keys—The non-secret portion of the cryptographic method used for verification during a Transaction. and micro tags." Quarterly Operating Certificate—A report that each Member sends to Visa each calendar quarter. the Settlement Date Product Name—A name for goods or services offered by a Member to a Cardholder. Volume I—General Rules 369 . Visa Gold. Quasi-Cash Merchant—A Merchant that completes a Quasi-Cash Transaction. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. "Fees. detailing its Visa Card and Merchant Transaction volume. and the data is accepted by. issuance.. Product Replacement Center—A facility that issues Emergency Replacement Cards to an Eligible Cardholder at the request of a Visa International Service Center. or the operating regulations of a Group Member. This includes payments made with contactless devices. Q Qualified Chip Card—A Chip Card that is issued under a designated BIN(s) or Account Number range of a Visa Card Program or a Visa Electron Card Program and has met the Visa requirements for the Issuer Chip Rate. Private Keys—The secret portion of the cryptographic method used for verification during a Transaction.

Reference Card—An item containing relevant account information. magazine subscription) and completes Recurring Transactions to bill the Cardholder for these services. Recurring Services Merchant—A Merchant that provides services of an ongoing nature to a Visa Cardholder (e. Real-Time Clearing Transaction—Effective 4 October 2008.Appendix D — Defined Terms Quasi-Cash Transaction Region of Domicile Quasi-Cash Transaction—A Transaction representing a Merchant’s or Member’s sale of items that are directly convertible to cash. such as an Account Number. in the Single Message System.. Volume I—General Rules . Commonly used for the calculation of second Chargeback and Representment time limits by the Receiving Member. an Automated Fuel Dispenser Transaction that is authorized and cleared through Real-Time Clearing. 370 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Receipt Date—The BASE II Edit Package run date (or. that is provided to a Virtual Account Holder. Recipient Member—An Issuer that receives an Original Credit as specified in the Original Credits Member Requirements manual.g. Recurring Transaction—Multiple Transactions processed at predetermined intervals not to exceed 1 year between Transactions. Receiving Member—A Member receiving a Transaction through Interchange. the Automated Fuel Dispenser Merchant must send the actual Transaction amount (Completion Message) to the Issuer within X of the preauthorization request. representing an agreement between a Cardholder and a Merchant to purchase goods or services provided over a period of time. etc. club membership. Upon completion of the Transaction. Referral Response—An Authorization Response where the Merchant or Acquirer is instructed to contact the Issuer for further instructions before completing the Transaction. such as: • Gaming chips • Money orders • Deposits • Wire Transfers • Travelers cheques • Visa TravelMoney Cards • Foreign Currency R Real-Time Clearing—Effective 4 October 2008. expiration date. Refund Claim Number—A number that a Global Refund Service provides to a Cheque purchaser to verify that he qualifies for a refund of lost or stolen Cheques. Region of Domicile—The Visa Region where a Member has its principal place of business. an optional program for Acquirers and Merchants which allows an Automated Fuel Dispenser Merchant to send an Authorization request (preauthorization) for an estimated Transaction amount (up to a maximum Transaction amount of US $500 or local currency equivalent) through the Single Message System.. the Settlement Date) on which a Member processes incoming Interchange.

Merchants.S. Retrieval Request—An Issuer’s request for a Transaction Receipt.S. Volume I—General Rules 371 .A Member located in its Region . Regional Certification Authority—A Regional Office acting as a Certification Authority.I.P.A. as specified in the Visa International By-Laws. System to countries that receive a National Card Recovery Bulletin. Inc.Regional Board Reversal Regional Board—One of the Visa Regional Boards of Directors. FL. Representment—A Clearing Record that an Acquirer presents to an Issuer through Interchange after a Chargeback.e.S. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. A Regional Certification Authority: • Issues Digital Certificates only to: .Non-members (i. Representment Advice—A VisaNet message sent in response to a Representment that does all of the following: • Notifies the Acquirer that a Representment has passed certain validations and has been forwarded to the Issuer • Notifies the Acquirer of the Issuer’s VisaNet Documentation Automation Service participation status • Notifies the Issuer of the Acquirer’s VisaNet Documentation Automation Service participation status and whether documentation will be sent through the VisaNet Documentation Automation Service Retail Merchant—A Merchant that is not one of the following: • Mail/Phone Order Merchant • Recurring Services Merchant • T&E Merchant Retail Transaction—A Transaction at a Retail Merchant Outlet. or agents) at the request of a Member in its Region • Is indemnified by the requesting Member for the issuance of each Digital Certificate • Complies with all requirements of certificate use that apply to Certification Authorities. as specified in the Visa International Public Key Infrastructure (X.A.A. located as follows: • Asia-Pacific Region: Tokyo. Region (Visa U. Board Regional Card Recovery File —A regional electronic version of the Card Recovery Bulletin that is distributed via the V. U. Regional Operating Regulations—The operating regulations of a Visa Region. or an electronic version thereof. a paper copy or facsimile.. Reversal—A BASE II or Online Financial Transaction used to negate or cancel a transaction that has been sent through Interchange in error.): Foster City CA. Cardholders. U.S.A. which could include the original.509) Certificate Policy Regional Office—The head office of a Visa Region.S. Canada • CEMEA Region: London.There are 2 Regional Boards: • Visa Canada Board • Visa U. England • Latin America and Caribbean Region: Miami. • U. Japan • Canada Region (Visa Canada Corporation): Toronto.A.

g. when required. Cardholder Verification. Services Agreement—A license or contract between Visa Canada and an entity that has a contract or license. services. Volume I—General Rules . Self-Service Terminal—See Unattended Acceptance Terminal and Cardholder-Activated Transaction Type B. Secure Electronic Commerce Transaction—An Electronic Commerce Transaction that has been authenticated using an Authentication Method. or to Visa. These amounts include Transaction and Fee Collection Transaction totals. Settlement—The reporting of Settlement Amounts owed by one Member to another.Appendix D — Defined Terms Sales Draft Settlement Amount S Sales Draft—A paper record evidencing the purchase of goods or services by a Cardholder from a Merchant using a Visa Card. Secure Sockets Layer (SSL)—A protocol that uses Public Key encryption for the secure processing of Transactions over the Internet and other networks.. Service Code—A valid sequence of digits recognized by VisaNet that is encoded in a Magnetic Stripe and replicated on the Magnetic-Stripe Image in a Chip that identifies the circumstances under which the Card is valid (e. including in accordance with the Visa International Operating Regulations. Chip-enabled. Secure Electronic Commerce Rate—An Interregional Interchange Reimbursement Fee paid for a Secure Electronic Commerce Transaction. as a result of Clearing. Sample Card Design—A unique background design developed for use on the front of the following Cards: • Visa Classic • Visa Gold • Visa Infinite • Visa Business • Visa Corporate • Visa Purchasing Scrip—A 2-part paper receipt that is redeemable at a Merchant Outlet for goods. which allows the entity to participate in the Visa program or use the Visa-Owned Marks. 372 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. International Transactions.. Semi-Electronic Capability—Point-of-Transaction Capability where both of the following are true: • Authorization. or cash. is obtained Online • Transaction Receipt data are captured electronically Sending Member—A Member entering a Transaction into Interchange. Online Authorization). Settlement Amount—The daily net amount expressed in a Member’s Settlement Currency resulting from Clearing. Domestic Transactions. restricted Card use). expressed in a Member’s Settlement Currency. and defines requirements for processing a Transaction with the Card (e.g.

and official identification number are not obtained. System component that provides Authorization services on behalf of an Issuer when the Positive Cardholder Authorization System is used or when the Issuer or its VisaNet Processor is unavailable." Standard Rate—An Interchange Reimbursement Fee charged for any Transaction that does not meet the requirements of the Chip.Settlement Bank Stand-In Processing Settlement Bank—A bank. Settlement Date—The date on which Visa initiates the transfer of Settlement Amounts in the Settlement of Interchange. as specified in Chapter 5.I. Electronic Commerce Merchant. retained. or local currency equivalent. Small Ticket Transaction—An electronically-read authorized Transaction of US $25 or less. address. including a Correspondent or Intermediary Bank. that does not constitute more than 5 percent of the Merchant’s total rental fleet." Specialized Vehicle—A unique class of rental vehicle not in a Car Rental Company’s main rental fleet (e.S.I. where a Cardholder may use a Visa Card to guarantee reservations for Specialized Vehicles.P.. that is both: • Located in the country where a Member’s Settlement Currency is the local currency • Authorized to execute Settlement of Interchange on behalf of the Member or the Member’s bank Settlement Currency—A currency that Visa uses to settle Interchange. See Processing Date. luxury and vintage vehicles). four-wheel-drive vehicles. Simple Purchase Prepaid Card—A Card issued for a Prepaid Account where the Cardholder’s name.A. Volume I—General Rules 373 . as specified in the VisaNet manuals. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. "Payment Acceptance. presented by a Merchant with a qualified Merchant Category Code. Specialized Vehicle Reservation Service—A service provided by Car Rental Companies in Visa U. selected sports models. mini-vans. as specified in Appendix C.P. Secure Electronic Commerce. Sponsored Merchant—An electronic commerce merchant that contracts with an Internet Payment Service Provider to obtain payment services. System that processes Online Financial and Deferred Clearing Transactions through a single VisaNet interface for purchases and ATM Transactions. doing business under a common Trade Name or Mark. Standard Floor Limit—A Floor Limit that varies by Merchant type. that is conducted in a Face-to-Face Environment. and is not one of the following: • Visa Commercial Card Transaction • Visa Infinite Card Transaction Stand-In Processing—The V. Single Merchant—An individual Merchant or Merchant Outlet. or Electronic Rate.. Interregional Airline. and linked to the Account Number. Single Message System—A component of the V. "Maximum Authorized Floor Limits.g. or group thereof.

Hotel. including the following as applicable: • Transaction Receipt • Car rental agreement • Guest Folio (if created) • Card Imprint (if obtained) • Cardholder signature (if obtained) T&E Merchant—An Airline. Telephone Service Transaction—A Transaction in which a Cardholder uses a Visa Card to purchase a telephone call. Terminal Risk Management—A process performed by a Chip-Reading Device to protect a Member from fraud by: • Initiating Online Issuer Authorization for above-Floor Limit Transactions • Ensuring random Online processing for below-Floor Limit Transactions • Performing Transaction velocity checking 374 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. T&E Transaction—A Transaction at a T&E Merchant Outlet. Magnetic-Stripe Telephone Transactions. T T&E—Travel and Entertainment. This Account Number is embossed and encoded on an Emergency Replacement Card when the Issuer is not available to provide a new Account Number. T&E Chargeback—The Chargeback of a T&E Transaction. or a Hotel. when allowed. Summary of Interchange Entries—Data required to accompany Domestic Interchange processed under a Private Agreement. or subsequent to the day that. a Car Rental Company. or Cruise Line. or Cruise Line whose primary function is to provide travel-related services. A travel agency (excluding one that is primarily engaged in the sale of transportation or travel-related arrangement services by Mail/Phone Order) is a T&E Merchant to the extent that it acts as the agent of an Airline. Volume I—General Rules .Appendix D — Defined Terms Stand-In Processing Account Terminal Risk Management Stand-In Processing Account—An Issuer-supplied valid Account Number (established and activated in the Issuer’s Authorization system) that is maintained at a Visa International Service Center. Status Check Authorization—An Authorization Request for 1 currency unit. Car Rental Company. but are not limited to. Support Authorization Service—The operator assistance service that Visa provides when a Merchant’s Authorizing VisaNet Processor is temporarily unavailable due to system overload or failure. These Transactions include. Suspect Activity—A Transaction completed the day of. the Account Number was listed on the Exception File with a Pickup Response. a Cruise Line. Hotel. T&E Document—A photocopy of all documents pertaining to a T&E Transaction originating from a car rental. Substitute Transaction Receipt—A paper form or record that is not a Sales Draft and that a Member or Merchant provides in response to a Retrieval Request.

Card application processing services. customer service.” Timeshare Transaction—A Transaction resulting in the sale. the transmission date and time. Trade Secret—Any formula. or compilation of information that is used in a business. sales. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. In some cases the same words or symbols may serve as a Trade Name and Mark simultaneously. or transmitting Cardholder or Transaction data or Visa Account Numbers • Conducting Cardholder solicitation. holiday homes. Tracing Data—In a Single Message System Online message. Timeshare Merchant—A Merchant that manages the sales. Three-Domain Secure Electronic Commerce Transaction Specification—See 3-D Secure Electronic Commerce Transaction Specification. or Merchant training • Performing Transaction-related or back office-related functions • ATM deployment or operational support • Point-of-Transaction deployment or operational support • Soliciting other entities to sell. such as: • Storing. Personalizing includes either the: • Embossing. Volume I—General Rules 375 . printing. holiday clubs. systems trace audit number. holiday clubs. initializing. package. pattern. or apartments known as timeshares. directly or indirectly. and Prepaid Card sales or activation as a primary function of its business A Third Party does not include: • Co-branding partners • Card manufacturers • Card personalizers • Internet Payment Service Providers (IPSPs) Third-Party Personalizer—A Visa-certified third party that personalizes Cards for Members in accordance with Visa security standards and audit controls. and that provides an opportunity to obtain an advantage over competitors who do not know or use it. or other uses of condominiums. or personalizing of a Chip on a Visa Card Three-Domain Secure—See 3-D Secure. rental. rentals. Transaction identifier. See Acquirer Reference Number. or display card. and acquiring institution ID. or customer service • Conducting Merchant solicitation. distribute. Trade Dress—The physical appearance of a label. or other uses of condominiums. Trade Name—A name used to identify a business and to distinguish its activities from those of other businesses. activate. to a Member. processing. Merchant Transaction solicitation.Third Party Trade Secret Third Party—A non-Member that is not directly connected to VisaNet and provides payment-related services. or apartments known as “timeshares. holiday homes. device. or load Prepaid Cards on behalf of an Issuer. retrieval reference number. or encoding of a Visa Card or Visa Electron Card • Embedding.

The Visa International Operating Regulations refers to the following types of Transactions: • Account Funding Transaction • Advance Deposit Transaction • Aggregated Transaction • ATM Cash Disbursement • Buy-a-Card Transaction • Cardholder-Activated Transaction Type A • Cardholder-Activated Transaction Type B • Cardholder-Activated Transaction Type C • Cash Disbursement • Chip-initiated Transaction • Deferred Clearing Transaction • Delayed Delivery Transaction • Domestic Transaction • Electronic Commerce Transaction • Emergency Cash Disbursement • Emergency Cheque Refund • EMV PIN Transaction • Fallback Transaction • Installment Transaction • In-Transit Service Transaction • International Transaction • Interregional Transaction • Intraregional Transaction • Load Transaction • Mail/Phone Order Transaction • Manual Cash Disbursement • Non-Authenticated Security Transaction • Non-Secure Transaction • No-Show Transaction • Online Financial Transaction • Online Gambling Transaction • Prepaid Card Transaction • Priority Check-out Transaction • Proximity Payment Transaction • Quasi-Cash Transaction • Recurring Transaction • Retail Transaction • Secure Electronic Commerce Transaction • Single Message System Transaction • T&E Transaction • Telephone Service Transaction • Wire Transfer Transaction Transaction Certificate—A Cryptogram generated by the Chip upon completion of an approved Transaction. 376 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.Appendix D — Defined Terms Transaction Transaction Certificate Transaction—The act between a Cardholder and a Merchant or an Acquirer that results in the generation of a Transaction Receipt. Volume I—General Rules .

For Transactions completed aboard an aircraft. regardless of the Cardholder’s location when a Transaction occurs. or a Carrier occurs. and Chargebacks. the Transaction Region is where the Merchant deposits the Transaction Receipt. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Transaction Receipt—An electronic or paper record of a Transaction (or a copy). or in connection with. a Point-of-Transaction Terminal. Transaction Region—The Visa Region where a Merchant Outlet is located.Transaction Country Transaction Region Transaction Country—The Country where a Merchant Outlet is located. Adjustments. Transaction Currency—The currency in which a Transaction is originally completed. regardless of the Cardholder’s location when a Transaction occurs. an Acquirer. confirmations. Transaction Record—A paper record issued by. generated at the Point-of-Transaction. Transaction Information—Information necessary for processing Transactions. For Transactions completed aboard an aircraft or a Cruise Line vessel. Visa uses this value to maintain an audit trail throughout the life cycle of the Transaction and all related transactions. Volume I—General Rules 377 . such as Reversals. as specified in the Payment Card Industry Data Security Standard. The Visa International Operating Regulations refers to the following types of Transaction Receipts: • Aggregated Transaction Receipt • Cash Disbursement Transaction Receipt • Counterfeit Transaction Receipt • Credit Transaction Receipt • Domestic Transaction Receipt • Electronic Commerce Transaction Receipt • Electronic Transaction Receipt • Exported Transaction Receipt • Load Transaction Receipt • Guest Folio • International Airline Transaction Receipt • International Transaction Receipt • Interregional Transaction Receipt • Quasi-Cash Transaction Receipt • Sales Draft • Substitute Transaction Receipt • T&E Document • Transaction Record Transaction Receipt Number—The sequential number printed on formsets. Transaction Date—The date on which a Transaction between a Cardholder and a Merchant. the Transaction Country is where the Merchant deposits the Transaction Receipt. Transaction Identifier—A unique value that Visa assigns to each Transaction and returns to the Acquirer in the Authorization Response.

V Distribution Program Card—An enhancement to a Visa Business or Visa Purchasing Card product. Cardholder-Activated Transaction Type B. Volume I—General Rules . if required. captures. Acquirer. or both. Unload Transaction—A Transaction where monetary value is removed from a Reloadable Card and transferred to another account held by the same financial institution. and transmits Card information in an Unattended Environment. 378 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. targeted to retailers.Appendix D — Defined Terms Unable-to-Authenticate Response V Distribution Program Cardholder U Unable-to-Authenticate Response—A message from a 3-D Secure Issuer in response to an Authentication Request from a 3-D Secure Merchant indicating that the participating 3-D Secure Issuer is unable to authenticate the Cardholder for reasons other than those that result in an Authentication Denial. V V Distribution Program—A program through which a Member provides payment services to V Distribution Program Distributors and V Distribution Program Cardholders by acting as a V Distribution Program Issuer. for payment of goods and services from a V Distribution Program Distributor. V Distribution Program Cardholder—A retailer to whom an Issuer has issued a V Distribution Program Card. is obtained electronically Transactions in this environment include the following: • Retail Transactions at Unattended Acceptance Terminals • T&E Transactions at Unattended Acceptance Terminals • ATM Cash Disbursements • Buy-a-Card Transactions at Card Dispensing Machines • Load Transactions and Unload Transactions at Load Devices Transactions in this environment exclude Transactions completed in Face-to-Face and Card-Absent Environments. The Visa International Operating Regulations refers to the following types of Unattended Acceptance Terminals: • ATM • Automated Fuel Dispenser • Card Dispensing Machine • Load Device • Devices that perform Cardholder-Activated Transaction Type A. Unattended Acceptance Terminal—A Cardholder-operated device that reads. or Cardholder-Activated Transaction Type C Unattended Environment—An environment where a Transaction is completed under all of the following conditions: • Card is present • Cardholder is present • Cardholder completes the Transaction directly at an Unattended Acceptance Terminal • Authorization. Unrecognized Service Code—A Service Code that cannot be recognized by a Magnetic-Stripe Terminal or Chip-Reading Device.

Visa Acquirer—A Member that signs a Visa Merchant or disburses currency or loads funds to a Visa Cardholder in a Cash Disbursement or Load Transaction.P.I. The Online processing component of VisaNet. VIS-Compliant—A Card application that complies with either: • the requirements specified in the Visa Integrated Circuit Card Specifications and has been approved by Visa Approval Services • the requirements specified in the EMV Common Payment Application Specifications and has been personalized to a Common Core Definition-compliant profile and approved by EMVCo. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. System—VisaNet Integrated Payment System.P. Transaction Research Service Transaction Detail Report—A V.I. Virtual Account—An account for which no Card is issued. Virtual Account Issuer—A Member that establishes a Virtual Account and enters into a contractual relationship with a Virtual Account Holder. Virtual Account Holder—An individual or commercial entity to whom a Virtual Account is issued or who is authorized to use a Virtual Account. established primarily for completing Electronic Commerce Transactions.P. One of the Visa-Owned Marks. Verified by Visa Mark—A Mark used in conjunction with the Visa Authenticated Payment Program.I. excluding Visa Europe. System User—A VisaNet Processor that connects to the V. Visa—Visa International Service Association and all of its subsidiaries and affiliates.P. V.V Distribution Program Distributor Visa Activity File V Distribution Program Distributor—A commercial entity that accepts the V Distribution Program Card as payment for goods and services. V. Verified by Visa—A Visa-approved Authentication Method based on 3–D Secure.P. Visa Activity File—A file maintained at a VisaNet Interchange Center that lists the Account Numbers for which Stand-In Processing has generated Approval Responses during the preceding 4-calendar-day period. Vehicle-Specific Fleet Card—A Visa Commercial Card with Fleet Service enhancement that is assigned to a specific vehicle. Volume I—General Rules 379 . V Distribution Program Issuer—A Member that participates in the V Distribution Program and whose name appears on a V Distribution Program Card as the Issuer. V.I. System report that lists data elements for Authorizations. including Card Verification Value information. Validation Code—A unique value that Visa includes as part of the Custom Payment Service/ATM program in each Authorization Response to ensure that key Authorization fields are preserved in the Clearing Record.I. System through a terminal or computer device for Authorization and other services. and directly or indirectly enters the resulting Transaction Receipt into Interchange.

Cash Disbursement Visa Brand Mark with the Electron Identifier—A Visa-Owned Mark consisting of the Visa Brand Mark and the name “Electron”. Visa Business Electron Card—A Card intended for the small business market used to pay for employee business travel and general expenses and complies with all of the following: • Is issued with the Visa Business Card core feature requirements • Meets the physical Card characteristics of a Visa Electron Card specified in the Visa Product Brand Standards • Contains the Service Code for Online Authorization Visa Canada—Visa Canada Corporation. Volume I—General Rules . Visa Business Cardholder—An employee of a small business to whom an Issuer has issued a Visa Business Card. Visa Card—A Card that bears either the Visa Brand Mark as specified in Chapter 10. Visa Brand Mark—A Visa-Owned Mark: • Used to represent the Visa organization and its product and service offerings that must be used as specified in Chapter 10. "Card and Marks Requirements" or the Visa Product Brand Standards. Visa Blue Color—A unique blue color designated for use and reproduction of the Visa-Owned Marks and other printed materials. including sole proprietors and self-employed individuals. enabling a Visa Cardholder to obtain goods." and the Visa Product Brand Standards.” Visa Business Card—A Visa Card targeted to the small business Market that is used to pay for employee business travel and general expenses." Chapter 10. "Card and Marks Requirements" and the Visa Product Brand Standards. which must be used as specified in Chapter 10. and is issued as specified in Chapter 3.Appendix D — Defined Terms Visa ATM Visa Card Visa ATM—An ATM that displays the Visa Brand Mark and not the Plus Symbol. Visa Authorisation. services. • That denotes acceptance for both: .Payment . "Card and Marks Requirements" and the Visa Product Brand Standards. "Issuer Requirements & Information. or cash from a Visa Merchant or an Acquirer. A Visa Card is always one of the following: • Visa Business Card • Visa Classic Card • Visa Corporate Card • Visa Gold Card • Visa Infinite Card • Visa Platinum card • Visa Premier Card • Visa Purchasing Card • Visa Signature Card 380 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. European Customised Services—A scalable VisaNet system that delivers Online Authorization and financial processing services to Members. Visa Brand Name—A Visa-Owned Mark comprising the name “Visa. "Card and Marks Requirements.

"Card and Marks Requirements" or the Visa Product Brand Standards. Chapter 10. Visa Commercial Cards—A product family of Cards intended for business expense use that comprises the: • Visa Business Card • Visa Business Electron Card • Visa Corporate Card • Visa Purchasing Card Visa Corporate Card—A Visa Card targeted to mid-to-large size companies that is used to pay for employee business travel and entertainment expenses. funds source.” One of the Visa-Owned Marks. Visa Distributed Processing Solution (VDPS)—See Visa Authorisation. and the word “Cash. Visa Electron Acquirer—A Member that both: • Signs a Visa Electron Merchant or disburses currency to a Cardholder using a Visa Electron Card in a Manual Cash Disbursement • Directly or indirectly enters the resulting Transaction Receipt into Interchange Visa Electron Card—A Card that bears the Visa Brand Mark with the Electron Identifier and is issued as specified in Chapter 3. There are 3 types of Visa Cash Cards: • Disposable Card • Feature Reloadable Card • Reloadable Card Visa Cash Program—A program through which a financial institution provides Visa Cash Card services to Cardholders or Merchants by acting as a Load Acquirer. "Card and Marks Requirements" and the Visa Product Brand Standards. Visa Cash Program Participant—A financial institution that is one of the following: • Load Acquirer • Merchant Acquirer • Card Issuer • Funds source Visa Cash Symbol—A Mark created by combining the Visa Brand Name. Card Issuer. Comet Design. or some combination thereof.Visa Card Program Visa Electron Card Visa Card Program—A program through which a Member provides product payment services to Cardholders using Cards that bear the Visa Brand Mark. Volume I—General Rules 381 . Visa Corporate Cardholder—An employee of a mid-to-large-size company to whom an Issuer has issued a Visa Corporate Card. European Customised Services. "Card and Marks Requirements. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Visa Classic Card—A general-purpose Visa Card that is issued as specified in Chapter 10. Visa Cash Card—A Chip Card that holds monetary value and stores security keys." Chapter 10. "Issuer Requirements & Information. Merchant Acquirer. and is issued as specified in Chapter 3. "Issuer Requirements & Information"." or the Visa Product Brand Standards.

or instructions for an Online Authorization Request from a Chip Visa Electron Payment Application—A software application contained within a Chip or payment data encoded on a Magnetic Stripe that defines the parameters for processing a Visa Electron Transaction and meets the minimum requirements for the Visa Electron Program." or the Visa Product Brand Standards (Regional variations may be found in the applicable Regional Operating Regulations. or both. Visa Electron Program Marks—The Marks used in connection with the Visa Electron Program. Visa Electron Issuer—A Member that issues Visa Electron Cards. an ATM Acquirer. Visa Electron Program—A program through which a Member provides payment services to Visa Electron Merchants and Visa Electron Cardholders by acting as a Visa Electron Issuer.Appendix D — Defined Terms Visa Electron Card Program Visa Gold Color Visa Electron Card Program—A program through which a Member provides product payment services to Visa Electron Cardholders. or both. Volume I—General Rules . Visa Electron Acquirer. Visa Global ATM Program—A program where an ATM participant provides Cash Disbursement services to Cardholders by acting as an Issuer. Visa Global ATM Network—The network through which an ATM participant provides Cash Disbursement services to Cardholders by acting as an Issuer. "Card and Marks Requirements. Visa Electronic Certificate Service—A Visa service that issues Digital Certificates.” One of the Visa-Owned Marks. an ATM Acquirer. Visa Extended Access—Visa equipment and software that a Member uses to access Visa processing services.” One of the Visa-Owned Marks. Comet Design. or both. "Issuer Requirements & Information. and name “Electron. 382 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Visa Electron Transaction—A Transaction completed with a Visa Electron Card at an ATM or Visa Electron Merchant.) Visa Gold Color—A unique gold color designated for use and reproduction of the Visa-Owned Marks and other printed materials. Visa Electron Wordmark—A Mark consisting of the Visa Brand Name and the name “Electron. Visa Gold Card—A premium Visa Card that both: • Offers core and optional services as specified in Volume I—General Rules • Is issued as specified in Chapter 3. Visa Europe—Visa Europe Limited. Visa Electron Merchant—A Merchant that: • Displays the Visa Electron Symbol or Visa Brand Mark with the Electron Identifier • Has a Zero Floor Limit or has a terminal capable of reading and acting upon the Service Code in the Magnetic Stripe. Visa Electron Symbol—A Mark consisting of the Visa Logotype." Chapter 10.

Visa Information Management—Optional services provided by Visa to Members and clients of Members to enhance reporting and data gathering. Chapter 3. as specified in Volume I—General Rules. Volume I—General Rules 383 .Visa Hotel and Cruise Line Services Visa Mini Card Visa Hotel and Cruise Line Services—Services that a Hotel or Cruise Line may provide to Cardholders. Visa Meetings Card—Effective 15 April 2008. including the Comet Design. Visa International Service Center—A 24-hour-a-day.—A Delaware stock corporation. and Visa Interlink Wordmark. Visa Interchange Directory Update Form—A form containing contact information on Members and VisaNet Processors that Visa compiles and sends to all Members and VisaNet Processors in the form of a directory. Visa Interlink Program Marks—The Marks used in connection with the Visa Interlink Program. Items appearing on this report are collected using the Fee Collection Transaction reason code 5010 (“Visa Integrated Billing Statement”). Visa Mini Card—A miniaturized version of a Visa Card or Visa Electron Card that must: • Provide the designated level of utility promised to the Cardholder • Contain the physical elements and data components required to complete a Transaction 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. and the Visa Product Brand Standards. Visa Merchant—A Merchant that displays the Visa Brand Mark and accepts all Visa Cards. "Issuer Requirements & Information". Visa Integrated Billing Statement—A monthly report provided by Visa that details charges assessed to Members. 7-day-a-week center that Visa maintains as part of the Global Customer Assistance Services program. Visa Infinite Card—A Product Name for a Visa Card that has attributes exceeding those of a Visa Gold Card and Visa Platinum. Visa Issuer—A Member that issues Visa Cards. See Instructions for Visa Interchange Directory Update Form. including: • Advance Deposit Service • Hotel Reservation Service • Priority Check-out Service • Cash Disbursement Visa Inc. (Exhibit 4F). where a Cardholder can obtain both: • Information and certain types of emergency assistance while traveling • Emergency Cash Disbursements and Emergency Replacement Cards Visa Internet Domain Name—A Visa-Owned Mark used to represent the Visa organization on the Internet or other networks. Visa Infinite Exclusive Privileges—A Merchant-partner program with exclusive offers for Visa Infinite Cardholders. a Visa Card issued to commercial entities in the public and private sector for commercial purchases associated with business meetings and events. Visa Interlink Symbol.

those specified in Chapter 10. Visa Payment Gateway Service—A Visa service that provides Authorization and Clearing of Secure Electronic Transaction Specification-compliant Transactions.S.S. Visa Region—A national or multinational geographic area under the jurisdiction of a Regional Office. 384 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Visa Risk Manager—Effective 16 May 2008.) Visa Program—A program through which a Member provides payment services to Visa Cardholders or Merchants by acting as an Issuer. a suite of risk management products designed to help Issuers optimize loss prevention and maximize profitability through intelligent risk-management decisioning.A.Appendix D — Defined Terms Visa-Owned Marks Visa Risk Manager Visa-Owned Marks—All Marks owned by Visa. and Cheques. or both. Middle East and Africa) Region • Latin America and Caribbean Region • U. Visa Platinum—A Product Name for a Visa Card product that has attributes equal to or exceeding those of a Visa Gold Card.There are 5 Visa Regions: • Asia-Pacific Region • Canada Region • CEMEA (Central and Eastern Europe. an Acquirer.A. Visa Purchasing Cardholder—An employee of a public or private commercial entity to whom an Issuer has issued a Visa Purchasing Card. including but not limited to. are under the jurisdiction of a Regional Board. Visa-Owned Payment Products—Visa Cards. Volume I—General Rules . "Issuer Requirements & Information" and the Visa Product Brand Standards. (United States of America) Region Visa Canada and Visa U. Visa/Plus ATM—An ATM that: • Displays the Visa Brand Mark and the Plus Symbol • May also display the Visa Brand Mark with the Electron Identifier Visa/Plus International ATM Program—See Visa Global ATM Program. Visa Purchasing Card—A Visa Card issued to commercial entities (public and private) that is used for commercial purchases and is issued as specified in Chapter 3. "Card and Marks Requirements" or the Visa Product Brand Standards. Visa Electron Cards. Visa Payment Application—A software application contained within a Chip or payment data encoded on a Magnetic Stripe that defines the parameters for processing a Visa Transaction and meets the minimum requirements of the Visa Program. Visa Premier Card—A premium Visa Card that both: • Offers core and optional services as specified in Volume I—General Rules • Is issued as specified in the Visa Product Brand Standards (Regional variations may be found in the applicable Regional Operating Regulations. Visa Program Marks—The Marks used in connection with the Visa Program. as specified in the Visa International By-Laws.

through which Visa delivers Online Financial Processing. System message format that uses the Visa version of the International Organization for Standardization bit map standard for bank card messages.I. Visa U. and Settlement services to Members.S. Visa Wordmark—See Visa Brand Name. but are not limited to: • Transaction fees • Fulfillment incentive fees • Mediation Service fees • Monthly access fees VisaNet Documentation Automation Service—A Visa service that provides an automated process for transmitting Chargeback and Representment supporting documentation between participating Members. Inc. or both. VisaNet Copy Request and Fulfillment Service—An automated process for transmitting Copy Requests and Fulfillments and monitoring the integrity and quality of the service through either the: • Copy Request Manager • Facsimile Access System VisaNet Copy Request and Fulfillment Service Fees—Service-related fees that include. VisaNet Authorization Message Format—A V. European Customised Services. Visa TravelMoney Program—A program through which a Visa TravelMoney participant provides ATM Cash Disbursement or Point-of-Transaction (if a Visa-owned Mark appears on the card) services to Visa TravelMoney Cardholders by acting as an Issuer.—Visa U. Visa Smart Payment—EMV-Compliant and VIS-Compliant Chip-based applications that provide payment service options and controls to Issuers of Chip Cards bearing the Visa Brand Mark or the Visa Brand Mark with the Electron Identifier that are not available using Magnetic-Stripe technology.A. VisaNet—The systems and services. an Acquirer. if a Visa-owned Mark appears on the card.P.S.Visa Secure Electronic Commerce VisaNet Documentation Automation Service Visa Secure Electronic Commerce—A payment service that provides payment information security over the Internet and other networks for Cardholders using a Card and Cardholder Access Device to conduct an Electronic Commerce Transaction.P. Visa Signature Card—A Product Name for a Visa Card that has attributes exceeding those of a Visa Gold Card and Visa Platinum.A.I. Authorization. including the V. System. Volume I—General Rules 385 . 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. and BASE II. Visa TravelMoney Card—A card that may be purchased and used worldwide to obtain local currency at Visa/Plus ATM Acquirer locations or used at the Point-of-Transaction. Visa Settlement Bank—A bank where Visa maintains its Settlement accounts and performs funds transfer for Settlement. Visa Travelers Cheque Program—A program through which a Member issues Cheques. Clearing. Visa Authorisation.

X. Volumes 1 and 2.e. W Web—See World Wide Web. Authorization is required for all Transactions). Voice Authorization—An Approval Response obtained through interactive communication between an Issuer and an Acquirer. as specified in the VisaNet Settlement Services (VSS) User’s Guide. Y. Z Zero Floor Limit—A Floor Limit with a currency amount of zero (i. VisaNet Processor—A Member or non-Member that is directly connected to VisaNet and provides Authorization. or payment-related processing services for Merchants or Members.. or telex communications.I. their VisaNet Processors. 386 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Wire Transfer Merchant—A Merchant that sells money orders by electronic funds transfer. facsimile. Also referred to as the Web.P. The Visa International Operating Regulations also refer to a V. Clearing. World Wide Web—A part of the Internet designed to allow easier navigation of the network through the use of graphical user interfaces and hypertext links between different addresses. Wordmark—A Mark consisting entirely of a word. VisaNet Settlement Service—A service that allows Members to consolidate the Settlement functions of the Single Message System and BASE II into one centralized function and benefit from flexible reporting options. System User as a type of VisaNet Processor. through telephone. Wire Transfer Transaction—A Transaction representing the sale of a check or money order for transfer to a payee (who may or may not be the Cardholder) by electronic funds transfer. often including links to other locations where related information may be found. Volume I—General Rules . Website—One or more Internet addresses at which an individual or organization provides information to others.Appendix D — Defined Terms VisaNet Interchange Center Zero Floor Limit VisaNet Interchange Center—A Visa Inc or a Visa Europe facility that operates the VisaNet data processing systems and support networks. Settlement. or the International Automated Referral Service.

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