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Connectivity
Network config.
Security or application
The network may be correct, but there may be a configuration on a specified system that is preventing the requested action.
To page 5
Problem exists? Physical issues are the most common source of problems with network connectivity. This can lead to a number of configuration topics at layer 3 and above. Identify connecting piece of equipment (wall jack, hub, switch, etc.). To page 3
NO
LEGEND
Wired
Notes for the current process/decision Data gathered from a process/decision Link to another page
Wireless
To page 2
Follow the link to the left to go to page 2 for the wireless section. Go to Start
TechRepublic.com
Page 1
Wireless troubleshooting
Is card/antenna connected?
NO From page 1 Move machine closer to the access point. Connect equipment.
NO
Have signal?
MAC address
Double-check all settings and ensure that you are using correct software driver.
YES Invoke tool with your radio (if provided) to find current signal. Gather MAC address and report to wireless provider or system.
ALTERNATIVE OPTION
Have signal?
NO
Have signal?
NO
YES
At this point, wireless configuration is correct. However, network configuration may need troubleshooting.
Ensure that wireless settings are correct from your wireless provider or system.
Page 2
From page 1
For this question, the context is within one cable. For example, you have a hub or switch under your desk.
YES
NO Are spare/ alternate units available? YES Swap out units in the computer room to connect with a different hub/ switch. Plug your system's connection into a different node. Relocate system in question to another location with a network connection.
NO
If using RJ-45, examine cables for any pinches, loosening at the head of the cable.
ALTERNATE OPTION
NO
Identify components.
ALTERNATE OPTION
Power off network devices (if possible) and reset; reset all connections; reboot system.
Replace switch or swap with another unit if possible. Does the unit appear to be functioning correctly?
YES
NO
Diagnose cabling.
Diagnose routing.
Diagnose switches.
Node number
Investigate your node and identify where the jack/ node goes to on a patch panel.
Go to Start
NO
Page 3
2006 CNET Networks, Inc. All rights reserved.
From page 1
NO
Static IP address __ . __ . __ . __ STATIC Perform port scans [nmap, nmapwin, portqry]. Attempt to use another application (Web, e-mail, streaming media). This will test layer 4 communication.
YES
Static or DHCP
NOT SURE
Determine IP configuration.
SOME
YES
DHCP
NO
DHCP __ . __ . __ . __
In Windows, a rightclick on your network connection and properties of the protocol will provide this information
YES
Back to page 3
NO Temporarily obtain and configure a static IP address. Determine IP address of another network system preferrably routed ALTERNATE CONFIGURATION Does your system currently have an IP address? YES Attempt to ping the IP address that you currently have assigned. In Windows systems, type ipconfig /renew from a prompt. This includes VPN clients, protocol analyzers, etc. Remove and reconfigure the protocol from the network stack. Explore updated drivers, service packs, network clients, etc. Go to Start NO
NO
YES
Ping DG success?
Go to Start
Try a CD-based Linux distro like Knoppix to see if your DHCP network settings come through
With ping, explore the network. Start with the default gateway.
YES
Reply received?
Most Linux distros will give you the IP configuration by ifconfig -a. NO YES
ALTERNATE CONFIGURATION Remove any 3rdparty applications/ network services that modify the network stack. Remove and reconfigure the network client in use.
ALTERNATE CONFIGURATION
ALTERNATE CONFIGURATION
Page 4
YES From page 1 Security or application diagnosis This section assumes successful results from previous tests. Are you getting an error message? For every network app?
YES
ALTERNATE CONFIGURATION
NO Attempt to use the ping command to access something outside of your network. Attempt application connectivity on another workstation.
ALTERNATE CONFIGURATION
This may not give a reply if everything is correct, but an address should be resolved (e.g., ping www.cnet.com).
NO
Problem remains?
Check HTTP proxy server settings if used. Also check Web router/ firewall.
YES
Check server or app youre trying to access to ensure the issue isnt there.
YES
Is it intermittent?
YES
Username:______ Password:______ _
Obtain a different set of credentials, preferably administrative. NO First, perform this retest of the application/ connectivity on a different system.
Problem remains?
NO
Go to Start
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