BSP Manual for Agents

Effective 1 June 2009

Edition 2009
BSP Manual for Agents
Effective 1 June 2009
Edition 2009
International Air Transport Association
Montreal Geneva
BSP Manual For Agents
Ref. No: 9215-09
ISBN 978-92-9233-236-5
2009 International Air Transport Association. All rights reserved.
Montreal Geneva
NOTICE
DISCLAIMER. The information contained in this
publication is subject to constant review in the light
of changing government requirements and regula-
tions. No subscriber or other reader should act on
the basis of any such information without referring
to applicable laws and regulations and/or without
taking appropriate professional advice. Although
every effort has been made to ensure accuracy, the
International Air Transport Association shall not be
held responsible for any loss or damage caused by
errors, omissions, misprints or misinterpretation of
the contents hereof. Furthermore, the International
Air Transport Association expressly disclaims any
and all liability to any person or entity, whether a
purchaser of this publication or not, in respect of
anything done or omitted, and the consequences
of anything done or omitted, by any such person or
entity in reliance on the contents of this publication.
T A B L E O F C O N T E N T S
























l i n k

l i n k






















































8.3.1 Refund Prior to Submission Date Refund Period .................................................................... 15












I N T R O D U C T I O N






















S E C T I O N 1 G E N E R A L I N F O R M A T I O N
C H A P T E R 1 T H E B I L L I N G A N D S E T T L E M E N T P L A N ( B S P )
















































C H A P T E R 2 B S P A G E N T / A I R L I N E R E L A T I O N S


































C H A P T E R 3 M A N A G E M E N T O F A B I L L I N G A N D S E T T L E M E N T P L A N















C H A P T E R 4 P A R T I C I P A N T S A N D S E R V I C E S U P P L I E R S I N A B S P























































S E C T I O N 2 O P E R A T I O N A L P R O C E D U R E S
C H A P T E R 5 A U T O M A T I O N O F I N T E R F A C E S B E T W E E N A G E N T S ,



A I R L I N E S A N D T H E B S P ( B S P l i n k )


































C H A P T E R 6 S T A N D A R D T R A F F I C D O C U M E N T S ( S T D S )





























C H A P T E R 7 A U D I T , I N V E N T O R Y A N D S E C U R I T Y
































































C H A P T E R 8 R E F U N D S




























C H A P T E R 9 H O N O U R I N G O F C R E D I T C A R D S























































TRANSPORTATION USED IF FARE BASIS ADJUSTMENT INVOLVED
CARRIER FLIGHT CLASS DATE
TICKETS AND PASSENGERS NAME
AIRLINE
AIRLINE
FORM
FORM
SERIAL
SERIAL
CPN
CPN
DATE SOLD
DATE SOLD
PASSENGERS NAME
PASSENGERS NAME
FROM
FROM
TO
TO
CURRENCY OF
TICKETOR
EXCHANGE RATE AMOUNT IN CONTRACTORS
CURRENCY
TOTAL AMOUNT
(SUBJECT TO AUDIT)
IMPRINT/WRITE COMPLETE CREDIT CARD INFORMATION
EXP. DATE
NAME OF CREDIT CARD COMPANY (OR CODE)
DATE AND PLACE OF ISSUE
XYZ AIRLINES
TRANSPORTATION CREDIT
DATE OF ISSUE
QUINTUPLICATE TO CONTRACTOR
ORIGINAL TICKET NO.(S) IF EXCHANGE INVOLVED
AIRLINE FORM SERIAL
AMOUNT
CREDITED
F
A
R
E
F
A
R
E
T
A
X
T
A
X
VOLUNTARY INVOLUNTARY
UNUSED
TRANSPORTATION
FARE BASIS ADJUST
OTHER
FROM
CLASS CLASS
TO
SEGMENTS AFFECTED
AGENT
11
4 3
5
5
5
5
5
5
10 10 9
14
13
12
6
6
6
6
9
9
9
9
10
7
7
8
8
5
5
3
1
2
2
2
3 3 4 4





















































C H A P T E R 1 0 B I L L I N G S A N D S T A T E M E N T S




















C H A P T E R 1 1 A G E N T S ' R E M I T T A N C E P R O C E D U R E S













































































C H A P T E R 1 2 H A N D L I N G O F I R R E G U L A R I T I E S A N D D E F A U L T









































































C H A P T E R 1 3 S U S P E N S I O N O F O P E R A T I O N S B Y A B S P A I R L I N E



































C H A P T E R 1 4 L O C A L P R O C E D U R E S / I N F O R M A T I O N





S E C T I O N 3 U S E F U L I N F O R M A T I O N
A P P E N D I X A A C R O N Y M S













































A P P E N D I X B G L O S S A R Y O F T E R M S

A P P E N D I X C Q U I C K R E F E R E N C E
















S A L E S A G E N C Y R U L E S
A P P E N D I X D C O U N T R Y L I S T I N G
















































































































































































































to order : International Air Transport Association
www.iataonline.com
custserv@iata.org
+1 800 71 66 32 60
+1 (514) 874 9659
Ref. No: 9215-09
ISBN 978-92-9233-236-5 Printed in Canada