NEW YORK UNIVERSITY PROGRAMS IN BUSINESS DEPARTMENT OF LEADERSHIP AND HUMAN CAPITAL MANAGEMENT PROGRAM OF STUDY DETAILS This

course counts as 1 of 8 core courses toward your degree. COURSE NUMBER:

HRCM1-GC 1900 - 001

COURSE TITLE: Research Process Methodology SEMESTER: Fall 2011 SESSION: 1 FORMAT: ONLINE, Synchronous Meetings Instructor: Ted Bongiovanni Telephone: 212-998-7221 E-Mail: ted.bongiovanni@nyu.edu eportfolio: http://epsilen.com/tb317 Meeting Schedule Tuesdays 6:30 pm to 9:30 pm, except week of 10/10, when we meet on Wednesday, 10/12

Session Dates:

9/13, 9/20, 9/27, 10/4, 10/12, 10/18

Location: ONLINE, http://www.epsilen.com/crs/1125743 Office Hours: By appointment. Please contact Mary Ann Mazzella, mam5@nyu.edu to schedule an appointment. Twitter Hashtag: #nyuhrmdrpm Bookmarking tag: #nyuhrmdrpm

Table of Contents
Table of Contents Course Description Course Overview Course Objectives Required Online Pre-course Work Course Outline 1
NYU-SCPS, HRCM1-GC1900001, Research Process Methodology, Fall 2011

Course Requirements Course Material Required Readings Suggested Readings Communications Policy Course Operating Model & Grading Assignments Team Evaluation Scorecard Attendance Policy Assignment Policy Last Date to Drop the Course General Policies Plagiarism Wimba Classroom Contingency Plan

Course Description
This course affords the student the opportunity to thoroughly explore a specific area of human resources as it relates to business. Research is a complex undertaking with formal processes, methodologies and designs. A successful manager needs not only to be able to research opportunities and/or problems as they present themselves, but also evaluate research produced by others. To do so, s/he must be fully cognizant of acceptable research techniques, data collection, research design, internal and external validity and statistical methods for hypothesis testing. This course equips the student with the required research skills that are necessary to successfully conceptualize a research topic with original ideas and subsequently develop a proposal for researching that topic. Upon completion of the course, students are expected to have learned: how to conduct a literature survey, the hallmarks of scientific research, the hypotheticodeductive method, how to develop a theoretical framework, data collection methods, analysis and interpretation, and how to evaluate a research report. Students will also be introduced to methods for correctly citing references and quoting other works without plagiarizing, infringing upon copyright or violating the rules governing proprietary information. Upon successful completion of this course, students will have completed a research proposal containing all the required, formal elements.

Course Overview
This course will explore the issues surrounding research process and methodology from a business case perspective. The team-based operating model requires you to experience research process and methodology issues by confronting them in case study problems and by living them in the team-based operating model. These assignments and the action learning projects demand effective subject-matter-based thinking for successful execution. Your 2
NYU-SCPS, HRCM1-GC1900001, Research Process Methodology, Fall 2011

performance, and therefore you grade, is dependent on developing relevant subject-matter-based thinking skills. You will not simply study research process and methodology in this course; you must live it to succeed. The course uses a case study approach that is highly interactive simulating real business experiences. Learning is optimized in this multidimensional approach to enable you to confront research process and methodology challenges in your professional life with effective tools to drive solutions.

Course Objectives
The objectives of this course are to: help you become better writers help you become more savvy consumers of research help you become better researchers

help you evaluate research done by others;

help you write well-researched business plans or white papers Make compelling, powerful and persuasive business presentations

Required Online Pre-course Work

You must complete the following online programs BEFORE the first day of class. The amount of time it takes to complete will depend on your familiarity with the subject matter. We strongly advise that you allocate as much time as possible to these programs, as it will allow you to get the most out of this course. Harvard Management Mentor (HMM) Presentation Skills (#2353) Time to complete program: 60-90 minutes Cost: $14 Harvard Management Mentor (HMM) Writing Skills (#2480) Time to complete program: 60-90 minutes Cost: $14 How to Access this Online Program - Turn off all pop-up blockers - Register at http://elearninghome.hbsp.org - Click on "Sign up here" under New Users - Fill out the required information, including Organization ID 00054216, to be properly associated with your course. - Click "Find" to see what's available in your Learning Catalog. - Locate HMM10: Presentation Skills & HMM10: Writing Skills 3
NYU-SCPS, HRCM1-GC1900001, Research Process Methodology, Fall 2011

- Select "Register" - Click "Confirm." You will then be prompted for payment - Proceed with payment and click "Complete Registration." Your registration is now complete and your course should appear on your enrollments. If you experience any problems, please contact the HBSP Technical Support Group: Phone: 1-800-810-8858 (outside the U.S. and Canada, 1-617-783-7700); Monday Friday 8am to 8pm. E-mail: techhelp@hbsp.harvard.edu.

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Course Outline
Please pay close attention to course announcements since we may not adhere strictly to the following schedule.

Week

Dates

Topic Orientation to Online Learning & Course Pre-work

Learning Landscape/Outcomes Able to explain best practices for being an online student. Able to sign into NYU-SCPS online, participate in a forum discussion, post a reflection, create and update an online portfolio.

Readings Student orientation, course pre-work from HBSP.

Assignments Online learning quiz. Pre-Work Introduce Yourself Forum ePortfolio with Picture Online Learning Office Hours

Week 0 9/6 to 9/10

Week 1 9/11 to 9/17

Modern dilemmas Able to identify core business and responses in issues in Facebook case and craft Human Resources response. Understand form and function of a business memo. Research topic assignments.

Facebook A, How to Write a Case-Based Essay, Strunk & White (All)

Forums: What's your approach to developing an online persona? Learning Journal Reflection: What's your approach to writing? How do you feel about writing?

Week 2 9/18 to 9/24

Research in the Age of Google. Guest: Candace Stewart

Able to identify a range of authoritative and reliable sources for research. Able to compile a comprehensive, well-researched bibliography. Define, identify and avoid plagiarism. Offer compelling solutions to

The Craft of Research, Chapters, 1, 2, 3 and 4 HBSP Case analysis tutorial: http://harvardbp.vo.llnwd.ne t/o36/hep/cacb1/index.htm Komatsu Limited and Project G.

Forums: Research plan and literature review. Learning Journal: Your approach to research. Case memo 1, Due 9/26/11

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NYU-SCPS, HRCM1-GC1900001, Research Process Methodology, Fall 2011

business problems posed in case. Week 3 9/25 to 10/1 Surveys in the Workplace, Special Guest, Alison Dunn Explain how surveys can be used in the workplace, understand the import of random sampling, basics of good survey design, what goes into a good 360. The Craft of Research, Chapters 5 through 8 Resonate, Chapters 1, 2 and 3. Forums: Updated research plan and new source summaries. Learning Journal Reflection: How did the HBSP Case Study Tutorial affect your approach to reading and writing about cases? Research Paper Draft (5 to 7 pages) due 10/3.

Week 4 10/2 to 10/8

Preliminary research presentation

Able to present preliminary research findings. Able to critique research findings and offer constructive feedback . Peer Review Exercise

The Craft of Research, 9 through 12 Resonate, Chapters 4,5 and 6

Forums: Updated research plan and new source summaries. Learning Journal Reflection: How do you feel about making business presentations? What are your strengths and weaknesses as a presenter? Group Presentations: Research Topics, Due 6pm 10/4

Week 5 10/10 to 10/15

Leadership

Able to describe what makes a great leader. Distinguish leadership from management. Offer compelling solutions to

IMD-3-2098 - Developing Wolf: Driving Results Through The Womens Movement At Best Buy

Forums: Updated research plan and new source summaries. Learning Journal Reflection:

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NYU-SCPS, HRCM1-GC1900001, Research Process Methodology, Fall 2011

business problems posed in case.

Describe a situation in which you exercised leadership or describe leader that you admire--and how she, or he conducted her or himself as a leader. Case Memo 2, (Group) Due 10/10

Week 6 10/16 to 10/19

Putting it All Together:

Make compelling presentations of research findings.

Duarte, 7 to 9

Forums: Updated research plan and new source summaries. Learning Journal Reflection: How has your approach to research, presenting and writing changed as a result of this course? Peer review sheets Final presentations. Final research paper. Due 10/18, 6pm.

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Assignment Details
Your grade for this course will be based on your class participation and the required assignments for this course. The required assignments include: Class Participation (Individual and Team Grades) This course is designed to be interactive and focused on taking the best practices of research process methodology and delivery to the next level in thinking and practice. We will use team discussion forums online as well as in class participation to evaluate this team grade. Each session will demand significant class participation. This participation will happen in the form of team participation. Each session will result in a team grade using the team evaluation scorecard. Grades will be announced at the end of each class with performance feedback. I will adjust individual scores if I feel a team member performed extraordinarily or underperformed. DUE: EVERY SESSION Client Memos (Individual Grade, Team Grade): The focus of this course is the evaluation of research process methodology and delivery issues from issue identification to resolution. Hence, our operating model is a client-focused consulting practice. We will explore an array of client problems throughout the courses Learning Landscapes. Periodically throughout the course you will be assigned a clients business problem that will require a solution for implementation. These problems will be based on the courses case studies. Your assignment is to write a client memo on the problem. The memo is to the client from you as their consultant who is hired to solve the problem. The memo must be client friendly (i.e., accessible, practical, service oriented, business driven). The memo will be no more than 3 pages. The memo must have 3 sections. The first section will identify and clearly state the issue or issues to be resolved (i.e., the problem the client hired you to solve). The second section will analyze the issue(s) in the framework of leading people, leading business and leading change. The third section will recommend a solution with an operational plan for implementation. To succeed you must identify the relevant issues, evaluate them and propose a business case based operational solution.
Due: Due 9/26/11 (Komatsu and Project G, Individual) and 10/10 (Wolf, Team)

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Learning Journal (Individual Grade): You will keep a learning journal for the course using the course blog. After each session, in preparation of the next class you will enter your insights from the course with the expectation of sharing those insights and building upon them. The journal must integrate what you learned from the course materials and the class sessions and apply that knowledge to business situations you have experienced or are experiencing currently. Your journal grade will be determined by the quality of the integration of ideas, the clarity of the analysis and the effectiveness of the application of lessons learned. The journal will be turned in every week. Due: Every Sunday, no later than 11:59 pm. Research Process Forum Discussions (Team Assignment) Each week, in your workgroups, you will work to identify at least 8 but as many as 15 reliable sources for your research topic, and post an outline or a revision of your research plan. How will you approach the topic? Who are the leading authorities? Who is blogging or tweeting on the topic? What industry white papers have been published that might be relevant? Post your sources, a summary of about 100 words per article and your plan to the full class discussion forum. Group work must take place within the workgroups. Entitle your full class post: Group Name: Topic Name, Research Plan and Literature Review, Week #. Example: Group 1: Creating Virtual Teams, Research Plan and Sources, Week 1 DUE: Saturday evenings by midnight unless otherwise stated in the weekly
lesson.

Research Briefing Paper (Individual Assignment) Each of you will write a 5 to 7 page research paper based on your assigned topics of approximately 1,200 to 1,600 words, that tackles a key human resource issue. I'm not doing you any favors by asking for fewer as opposed to more words. As Mark Twain quipped, "If I had more time, I'd have written a shorter letter." You should cite sources to make your argument. I expect the papers to follow APA format, which is standard practice in the Social Sciences.
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NYU-SCPS, HRCM1-GC1900001, Research Process Methodology, Fall 2011

DUE: Draft, 10/3 (Graded P/F), Final 10/18, 6pm Action Learning Project: Group Research Presentation (Team Grade) You will be presented with a research topic for your action learning project. You will present your research findings to the clients Board in an operational review format during the final class session. Your team presentation will use a teachable point of view (TPOV.) Each team will be expected to use inclusion as their operating model to deliver their project. You will be evaluated on the operation of your team and the quality of your research. Both innovative content and effective communication will be critical to success. The Board will decide whom to hire based on the presentations. The Board will evaluate all of the presentations providing real time feedback and stack rank the presentations. DUE: Rehearsal, 10/4 (Class Participation grade) Last Class, 10/18
(Project Grade)

Peer Review Sheets: Grades for group work (i.e., teams) will be allocated per group and NOT per individual for the team-based class participation and the action learning project. It is expected that every group member will contribute equally to these assignments. To fulfill this expectation there will be a peer-rated score to evaluate each individual persons performance in his or her group. This is the vehicle where group members can rate and comment on the relative contribution of each group member. The results of this peer-rating score can directly affect the grade each participant receives for the group assignments within the professors discretion. Final group scores and peer-rating scores cannot be appealed. Group-related scores adjusted by peer-rating scores are 10% of your grade for this course (see below). DUE: Peer review sheets are due no later than midnight on 10/18/2011. I will weight these components as follows:

Categories Learning Journals (Individual) Research Process Assignments (Group) Peer Evaluation (Individual)

% Grade 15% 15% 10% 10

NYU-SCPS, HRCM1-GC1900001, Research Process Methodology, Fall 2011

Case Memos (21 Individual, 1 Group) Research Briefing Paper (Individual) Action Learning Presentation (Group) Class Participation

20% 15% 10% 15%

TOTAL

100%

I will post grades to the Epsilen gradebook. Official final grades will be made available through the LHCM Department.

Course Requirements

NYU e-mail account and access to NYU e-mail and NYUs instance of Google Docs. Ability to print your own hard copies of posted materials if necessary. Meet the NYU-SCPS distance learning technical requirements outlined in the student orientation course. The basic technical requirements for an SCPS online course: Windows 2000, Windows XP, Windows Vista, Windows 7 and Macintosh OS X 10.3 or higher. NYU-SCPS Online is a Web-based learning environment; therefore, you should have access to at least one of the following browsers, which should be Java and JavaScript-enabled: Internet Explorer 8.0 or higher, Firefox 3.5 or higher, or Safari 3.0 or higher. Access to a phone, preferably a land-line should you need to dial-in to a synchronous session. The dial in number is 201-549-7592 participant PIN is 44151913. This may be a toll-call. NYU is not responsible for phone charges. Web camera Ability to use online tools for research and presentations Attendance of all classes Thorough reading and analysis of all reading assignments for each class session (Each class date reflects the readings we will be discussing on that date both in this syllabus outline and on Epsilen. Our first class is NO exception. Prior to that class you must read all the assigned materials for that session. You must have read the assigned readings and participate fully both on Epsilen and in class to receive a passing grade in that class.) Effective class and team participation both written and oral discussions (This course is designed to be a highly interactive,
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NYU-SCPS, HRCM1-GC1900001, Research Process Methodology, Fall 2011

intensive learning experience. Each student is expected to bring his/her best thinking to every class discussion based on assignments. Student performance will be evaluated on both the quality and quantity of their participation. Quantity without quality is inadequate. Similarly quality without appropriate quantity is inadequate. The course is comprised of several interrelated segments that build upon each other requiring prepared, engaged attendance at all times.) Complete and meaningful team and individual preparation that will require substantial individual and teamwork outside of class to succeed in class Use your mobile devices during breaks, not when we are in class.

Course Material
The course consists of readings, case studies, group discussions, and group presentations designed to allow students to demonstrate their mastery in applying the course content to real-life situations. Since you will have read the required readings prior to class, the issues presented and discussed in class are designed to embellish and extend the basic concepts. Lectures will cover material from sources other than the assigned, required readings to allow you to obtain a richer context for the subject matter without reading additional texts. YOU ARE RESPONSIBLE FOR ALL OF THE MATERIAL FROM THE ASSIGNED READINGS AND ALL THE MATERIAL FROM THE LECTURES.

Required Readings
The Elements of Style, 4th Edition, $9.46 on Amazon The Craft of Research, Third Edition, $10.05 on Amazon Resonate: Present Visual Stories that Transform Audiences, $17.46 on Amazon http://cb.hbsp.harvard.edu/cb/access/10394323 Harvard Business School Press, $21.95 If you have any problems accessing the HBSP website for printed materials, you should contact HBSP Customer Service: Phone: (800) 545-7685 (+1 617-7837600 outside U.S. and Canada); Monday Friday 8 am to 8 pm. E-mail: custserv@hbsp.harvard.edu Developing Wolf: Driving Results Through the Womens Movement at Best Buy 12
NYU-SCPS, HRCM1-GC1900001, Research Process Methodology, Fall 2011

http://www.ecch.com/students/products/view?id=89258 $3.15 Details on how to purchase here: http://www.ecch.com/students/ordering/buying/how I have posted links to other required materials, or uploaded them to the courses resources section. If you need a hand accessing library materials, then ask a librarian.

Suggested Readings
The written and presentation assignments require a comprehensive, thoughtful, and creative approach to business problem solving. I recommend the following to enhance your approach and contribute to the quality of your recommendations.
I will regularly post articles relevant for class at: http://www.diigo.com/user/teddyb109/%23nyuhrmdrpm

and encourage others to do the same. Why Bad Presentations Happen to Good Causes, Goodman Andy, free download.

I also found some other great resources on the Harvard Business School Press Web site and collected them into an additional, optional course pack here: http://cb.hbsp.harvard.edu/cb/access/9623901

Communications Policy
Email me at ted.bongiovanni@nyu.edu I will respond to all emails within 48 hours. If your question that may benefit the entire class, please post it to the Q and A forum.

Course Operating Model & Grading

This class will be run like a firm. I am the Chairman & CEO. We are a for profit, publicly traded company called RPME (i.e. Research Process Methodology Excellence), Inc. Our firm specializes in identifying, analyzing and solving surrounding research process methodology problems. RPME has a team-based organizational structure consisting of several teams reporting directly to me. Our team-based structure is
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NYU-SCPS, HRCM1-GC1900001, Research Process Methodology, Fall 2011

derivative of our research process methodology expertise. Simply put we walk-the-talk of exceptional research process methodology practice. Our teams must operate optimally in our subject matter area for us to succeed in the marketplace since that is what we sell in our practice. Team performance and compensation directly reflect the caliber of team skills in this area. Accordingly, we use the below team evaluation scorecard to evaluate that performance. We have a learning organization culture based on the virtuous teaching cycle model. The Teachable Point Of View (TPOV) is our communication method. The key components of the RPME vision are listed below. Envisioned Future: To transform the world by unleashing the power of research process methodology excellence. Core Purpose: To take the current best thinking in research process methodology to the next level and provide exceptional research-based complex change initiatives solutions to businesses & people. Core Values: Integrity, Respect, Innovation, Inclusion, and Restless Excellence. Compensation/Grades Compensation at RPME, Inc., is in the form of grades. The compensation design is as follows along with the numerical grade translation: C, C-, F = You are fired. B-, C+ = You've earned your salary but no bonus and you are on a performance plan. B+, B = You've earned your salary and your complete bonus. A, A- = You've earned your salary, your bonus, and a complete stretch bonus by taking the current thinking and best practices to the next level of performance. A AB+ B B93 90 87 83 80 100 92 89 86 82
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C+ C CF

77 - 79 73 - 76 70 72 below 70

RPME members are expected to participate in all online class discussions in the course online discussion forum and blog. I will use the following rubric to assess your contributions:

(Adapted from Essentials of Online Course Design, Sosulski, K., 2011)

Team Evaluation Scorecard

Our class will be divided in teams that will work together throughout the course. The teams will be evaluated on both the quality of their contribution and their ability to operate inclusively and strategically. You will be asked to fill out a peer review sheet on your teammates at the end of the course. The class participation component will be a team grade. At the conclusion of each session, each team will be given a grade for that session's participation. The criteria for this grade are as follows: MUTUAL ACCOUNTABILITY

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NYU-SCPS, HRCM1-GC1900001, Research Process Methodology, Fall 2011

Is each member accountable to the team or are one or two members carrying the team? Is the team holding itself accountable to driving an inclusive, collective performance? OPENNESS & CANDOR Does the team encourage a free exchange of ideas and feedback? Are differences encouraged to explore issues? Does the team foster a culture of trust in candor? INNOVATION Is the team creative? Is the team pushing that learning to a new level that is out-of-the-box? INTELLIGENT RISK TAKING Are the teams contributions limited to the acquired learning from our materials or is the team thinking taking strategic thinking and ethical practice to the next level? Are they failing forward? QUALITY OF IDEAS Are the ideas insightful? QUALITY OF PROPOSALS Is the team analysis comprehensive and thoughtful? Are the proposals sound and well thought through? STRATEGIC THINKING Did the proposal correctly identify the strategy issues? Did the proposal evaluate competitive advantage, corporate strategy, and industry analysis in a realistic business case based context? ETHICS Did the proposal identify, analyze, and resolve the ethics issues? APPLICATION OF CASE STUDIES & ARTICLES Did the team effectively incorporate the best practices from the case studies & articles?
Course Policies, Procedures, and Other Comments

For a complete copy of NYU AND DEPARTMENTAL POLICIES, that apply to this course, INCLUDING BUT NOT LIMITED TO THE FOLLOWING, contact scps.hrmd@nyu.edu.

Attendance Policy
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NYU-SCPS, HRCM1-GC1900001, Research Process Methodology, Fall 2011

Attendance in this course is required. The course model is an intense, highly interactive case study model that optimizes learning through thoughtful and challenging participation. Your learning is dependent on your participation. Each class will be highly interactive and distinct. Your preparation will be essential to effective participation. Accordingly, it will not be possible to make-up a missed class. You must attend and participate in every class to pass the course.

Assignment Policy
You are required to check your NYU e-mail every day for announcements concerning but not limited to assignments, exam dates, any class changes or cancellations, and any other information. There are no acceptable excuses for failure to follow these instructions. You have full responsibility for all lectures and discussions. It will be absolutely impossible to obtain a passing grade in this course if you miss assignment deadlines.

Last Date to Drop the Course

Please refer to Departments current semester Registration Procedures & Deadlines document for drop dates and refund policies. This is posted in the "Course Documents" folder on the Departmental Blackboard Resource Center, or contact scps.hrmd@nyu.edu.

General Policies
Absent notification to the contrary, which I will make every effort to do in advance, all classes will be conducted on the day and time scheduled herein. There should be ample time during each session for discussion and questions. A difference of opinion between the text and I always provides for lively discussion but my perspective takes precedence for the purpose of any exams or assignments. I reserve the right to make any changes to this syllabus when and, as I deem appropriate.

Plagiarism
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NYU-SCPS, HRCM1-GC1900001, Research Process Methodology, Fall 2011

New York University takes plagiarism very seriously and regards it as a form of fraud. The definition of plagiarism that has been adopted by the School of Continuing and Professional Studies is as follows: "Plagiarism is presenting someone else's work as though it were one's own. More specifically, plagiarism is to present as one's own words quoted without quotation marks from another writer; a paraphrased passage from another writer's work; or facts or ideas gathered, organized, and reported by someone else, orally and/or in writing. Since plagiarism is a matter of fact, not of the student's intention, it is crucial that acknowledgement of the sources be accurate and complete. Even where there is not a conscious intention to deceive, the failure to make appropriate acknowledgement constitutes plagiarism. Penalties for plagiarism range from failure for a paper or course to dismissal from the University." For more details, visit: http://www.scps.nyu.edu/about-scps/policies-and-procedures/#scpspolicy-on-academic-integrity-and-plagiarism If you have any questions as to what plagiarism is, go to: http://www.plagiarism.org Violation of any of the aforementioned policies is subject to strict disciplinary action up to and including a reduction in your letter grade or receiving a zero for the exam/assignment or an F for the course.

Wimba Classroom Contingency Plan

In the event that the Live Classroom fails, (and its likely.) 1) Try re-entering the LiveClassroom through the link on the course page. If that doesnt work, then; 2) Try calling the Live Classroom backup number at 201-549-7592 and enter participant PIN is 44144595. (It may be a toll call) If that doesnt work, then; 3) Enter the Course Lobby Chat Room within Epsilen; 4) Call backup Conference Dial-in Number: (605) 562-3000

Participant Access Code: 281156#

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NYU-SCPS, HRCM1-GC1900001, Research Process Methodology, Fall 2011