ALDO I.

HARO
SUMMARY: Accomplished hands-on Project Leader of IT systems and Projects offering more than twelve years of key experience practiced in successful development and management of business critical information systems, telecommunications system networks and peripherals components. Possess first-rate communication skills to collaborate on all business levels while effectively directing systems, processes, operating procedures and documentation on-site and for remote locations. Highly personable and self-motivated professional with the versatility to work among diverse groups and handle complex problems effectively. A hands-on Project Leader with more than 6 years in intensive diverse, fast paced environments QUALIFICATIONS HIGHLIGHTS: Information Technology Best Practices Implementation Desktop Support Phone support Local & remote Personnel and Asset Management IT Strategy Development Large Scale Network Engineering and Management Team Building Project Planning execution and Leadership Vendor Contracts Purchasing Systems Refresh TECHNICAL EXPERTISE: Hardware : Dell (Desktops, Laptops, Printers, Servers,) HP (Desktops, Laptops, Printers, Servers, HP Storage) Compaq (Desktops, Laptops, Servers) IBM (Desktops, Laptops, Servers) Toshiba (Laptops) Xerox (Office printers, Network) Ricoh (Office printers, Network) Avaya (Office Phones, Phone Systems) Mobile Devices, Cisco Pix, Sonic Wall, Polycom (Video conferencing, Phone Conferencing) eOn Telcom and Avaya PBX Telcom Software : Microsoft Office Suite, MS PowerPoint, Visio, Windows XP, Windows 7, Windows NT, SharePoint 2003 & 2007, SQL 2005, Numara Tracki-IT, ArcServe, Symantec Mail Security for Microsoft Exchange Version 5.0.3, Track-IT, Altiris, Remedy, Shavlik, F5 Firepass VPN, CA push software, Lotus Notes, Kronos, Sophos, HP Service Manager Networks : Server 2000, 2003 and 2008, Active Directory, Exchange 2003 and 2007, DNS, VPN (Virtual Private Network) ISDN, Backups, Numara Network Monitor, Kaseya Network Monitor, Cabling, Racks, Security cameras EDUCATION: AA Degree Computer Science from Computer Learning Center Transfer credits Business from ELAC Community College BS Degree Business from Cal State LA

PROFESSIONAL EXPERIENCE: Doubleline Capital, Los Angeles, CA May 2010 - Present IT Lead / Helpdesk Supervisor Provide technical support for all internal clients in an investment firm. This is a one man shop managing all systems onsite and remotely. Provide document preparation for projects and knowledge base, support financial application and programs This is a Windows XP environment, Dell and HP systems shop with an In-house ticketing system. Manage system images, Administer Exchange 2007, WSUS, WebSense and Symantec Endpoint protection, Create domain accounts, and manage permission, shares and folders Support BCM Manage RSA tokens BCP support Administer Salesforce Telecom - Manage ShoreTel phone system Punch down cable for data and phone Manage BES and mobile devices, iPhones, iPad, Androids, BlackBerry Review all IT expenses and all renewal licensing Create documentation and procedures Inventory and asset management Maintain ticketing system Projects and scheduled maintenance Audit systems Create domain accounts, manage permission to shares and folders Ansafone, Santa Ana, CA Jun 2009 - May 2010 Manager of IT Manage a team of 5 employees from helpdesk Level I, II & III to Network team, where we provided support for 4 locations and 50 remote agents. Provide 24X7 technical support to internal users and external clients in a call center environment. Administer over 40 servers along eon phone switch, IVR, Call Recording. Provide reporting and project management Windows XP environment, Dell and HP systems Provide level 1 - 3 support in English and Spanish Managed 4 different locations In-house ticketing system Telecom - eOn PBX system, VOIP, Analog, Digital phones, voicemail, extensions, forwarding, DID and routing Manage BES and mobile devices Monitor ticketing system and prioritize work Manage Windows 2000, 2003 and 2007 servers, Exchange 2007 Server, Symantec Backup Exec, SonicWALL and Cisco firewalls Manage TouchStar Dialer Review all IT expenses and all renewal licensing Setup SIP, Voip, Digital and analog phones MPLS, ISDN, T1 Run cat6 cable and punch down phone lines Project management, MS Project, MS Excel and MS PowerPoint Researches and evaluates new communications products and services; assesses

feasibility of new technology; recommends changes and additions to management manages new system implementation Manage vendor relation with AT&T, Covad, Telekenex, Paetec, TelePac, Qwest Responsible in request for proposal (RFP) activities and Proposer selection in order to meet corporate needs; develop Statement of Work (SOW) and Proposer response scoring metrics, QOS and SLAs Host regularly scheduled meetings for technology projects

Senn Delaney, Los Angeles, CA Jun 2008 - Jun 2009 Supervisor of IT Provide Level I, II, III and network support for 2 locations, managed US Helpdesk and UK Helpdesk. Maintain support for 30 servers, with administration and troubleshooting in an Active Directory Windows 2003 server, VPN, Exchange 2003, SQL 2005 environment. Supported Windows NT, XP, Vista and Mac OS X with Office 2000 - 2007. Install local and network printers, run Backup Exec 12.5 for Windows Server. Symantec Mail Security for Microsoft Exchange Version 5.0.3 Lead IT personnel where I held full management responsibility over department, including performance and career development objectives for personnel. Oversaw and assisted daily Helpdesk on Dell, IBM, Sony and HP systems and servers support, hardware, software, Avaya phone systems, mobile devices (blackberry & smart phones), email and remote connection in addition to contributing expertise in decision making for future of technology use Windows XP environment, Dell and HP systems Support helpdesk, desktop and remote of hardware, software and applications in a Windows XP, Vista and MAC OS X environment Altiris for the Service Desk Hands-on technical skills with Active Directory, Exchange 2003 and 2007 Numara Track-IT ticketing system Telecom - Nortel PBX system, VOIP, Analog, Digital phones, voicemail, extensions, forwarding, DID and routing, BES, Cell Phones Introduced web and video conferencing (WebEx, Intercom, Microsoft, Cisco, Avaya, Wire One, etc.) Cisco Routers and Switches Maintenance Project management, MS Project, MS Excel and MS PowerPoint Policy review, creation, and remediation for department and company wide Established Technology handbook documentation Vendor Relationships; purchasing, contracts and budgets Offsite hosting, Rackspace Prepared and executed IT strategies that reduced administration and labor costs Recommended purchase of new, software, hardware peripherals Implement cost savings of $25,000 per year on negotiating new contracts Consolidated office printers, network printers and toners, with contract negotiations to reduce coast Actively researched, evaluated and implemented remote applications Resolved phone issues with high impact and improved service

Siemens Medical, Los Angeles, CA May 1999 - Jun 2008 Senior Supervisor IT - SSO IT Perform multifaceted role as senior level (hands-on) IT Lead overseeing Los Angeles region that included 5 offices. Managed a team of 5 Helpdesk Support Reps Level I, II & III professionals and supervised up to 65 employees during migrations projects. Tasked with ensuring system continuity and optimal uptime for user population of 1200 plus 250 remote. Run and maintenance cable for network and phones lines, administered Avaya phone system, Support Blackberry phones and Blackberry Enterprise Server Held fiscal responsibility for functional areas of desktops, laptops, hardware, software and all peripherals. Hiring, training, mentoring, performance appraisals and career development for the department. Environment consisted of more than 80 windows 2000, windows 2003 servers, Exchange 2003 a couple of UNIX servers and medical devices. Supported Windows NT, XP, Vista and Mac OS 10 with Office 2000 - 2007 and about 100 different applications. Actively monitored tickets escalation for system uptime. Frequently traveled to offsite implement projects, maintenance and to facilitate installation of applications, imaging, and to collaborate with partners to discus, plan opportunities to improve processes. Decision-making authority for all local change controls Progressed quickly through organization through tenure, implemented new migration process for acquisition mergers of DPC, Bayer and Dade Behring across the states and then position as a region project manager. Authored standard operating Procedures (SOP) for ERP systems, on-site applications and Helpdesk web process Support via helpdesk, desktop and remote of hardware, software and applications in a Windows NT, XP, Vista and MAC OS 10 environment Set up, supported and trained users on Web, Phone and Video Conferencing Numara Track-IT and Clarify ticketing system Sarbanes-Oxley IT compliance ERP roll out JDEdwards Policy review, creation, and remediation for department and company wide Telecom - VOIP, BES, PBX, voicemail, extensions, forwarding, Cell Phones, DID and routing Disaster Recovery Planning Developed migration plan for imaging company wide Project management, MS Project, MS Excel and MS PowerPoint Provided savings of $3.2 million by developing a company wide standard and leading the project to a centralize storage location and imaging systems Implemented successful system image migration of DPC acquisition and Project implementation of new equipment across multiple locations in Los Angeles, New Jersey and UK with over 2300. Managed group of 35 direct reports Implemented successful system image migration of Bayer acquisition and Project implementation of new equipment across multiple locations in Northern California, Boston, Philadelphia, New York, and New Jersey with over 3600 Move over 1000 users to a new office location, servers, testing applications, verify connectivity and ensure all required systems were in place and functional Streamlined Laptop maintenance for over 200 remote users to a centralized location, providing saving of $35,000 per year Implemented ERP JDEwards installation for over 1200 user locally and through citrix