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SR 42965810 Sev S2 KAISER - GateKeeper Error phillip.heybruch to: Shinjanv Fernandes, Emc Support, Milind Shauche, Steevan L Fernandes 08/31/2011 06:58 AM Cc: chris.utermohle, shawn.locascio Default custom expiration date: 08/30/2012 Show Details

Shinjanv, You have opened SR 42965810 indicating the GateKeeper daemon has an error. Unfortunately, the notes of this case do not contain any data that allows EMC to help you in any meaningful way. Please: 1. Provide the Serial Number of the Storage Array you are working to configure. Are you able to "Discover" this array? 2. Each Storage Array has Gatekeepers setup and available on Port 0 of each FA. You need to ensure your SE Host is zoned to access port 0 of the appropriate FA on the Storage Array. 3. With the storage array discovered and confirmed connectivity to the array, you then mask the appropriate number of Gatekeepers on the host. This is not done by EMC, but by the SAN Storage team. If you have a symmapi log that show the commands you are using and the error code, please upload and attach this to SR# 42965810. Also, please run a Host EMCGrab log and attach this to the SR. Please let me know when this is accomplished and I will requeue the case to analyze what is going on. If you are not familiar with configuring new storage array gatekeepers, please reach out to your team members as this is a common practice and you should be able to work with an experienced individual. I'm attaching some data that may be helpful to you in configuring GateKeepers. Regards, Phil Heybruch EMC SAM, Kaiser (949) 892-8626
From: SRtext Sent: Tuesday, August 30, 2011 6:12 PM To: Heybruch, Phillip Cc: SRtext Subject: srreader SR 42965810 Sev S2 KAISER PERMANENTE - Open - Field Activity

<<<=General Info=>>> Customer: KAISER PERMANENTE Party#: 63024 Product: Solutions Enabler Version/SN: S2

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Customer contact: Fernandes, Shinjanv Customer contact mail: shinjanvf@in.ibm.com Customer contact phone: +91-9665983280 Problem decription: Gatekeeper daemon has an error Severity: S2 SR owner: Utermohle, Chris SR status: Open - Field Activity SR opened: 2011-08-30 03:46 PM SR Last update: 2011-08-30 06:02 PM SR next action due: 2011-08-30 06:00 PM <<<<<<<<<=>>>>>>>>> <<<=SR Notes=>>> 2011-08-30 06:02 PM Publish Task Number: 13655180;Ticket Status: CANCELLED;Timestamp: 30-AUG-2011 18:02:07Task Number: 13655180;Ticket Status: CANCELLED;Timestamp: 30-AUG-2011 18:02:07 <<<<<<<<<=>>>>>>>>> 2011-08-30 04:27 PM Public Sent the Sr to 56395 CM CS District Triage...............CST Akshay Behere @ 55110 <<<<<<<<<=>>>>>>>>> 2011-08-30 04:26 PM Public Customers Contract Status: No Contract Found, Entitled as per A2 support 01:56:28 08/31/2011 ...............CST Akshay Behere @ 55110 <<<<<<<<<=>>>>>>>>> 2011-08-30 04:23 PM Publish PREM ISSG Customer Update Text 16:18:36 08/30/2011 Contact Name: Shinjanv Fernandes Previous action results: ************************************************ Summary ************************************************ The customer needs field to create gatekeepers.

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************************************************ Evidence ************************************************ chat log. the customer did not create any gatekeeper devices when installing SE. Now they can not run and SE command. ************************************************ Timetable ************************************************ Next Steps/Recommended Actions: Whoever picking up this case please contact the customer and engageall the necessary resources to help the customer create gatekeepers. Next action owner: Field Robert Chung x25512 SSG UNIX AMER Tue-Sat 10:00-17:00 (EST) <<<<<<<<<=>>>>>>>>> 2011-08-30 04:18 PM Publish Chat session closed and added as a related object. <<<<<<<<<=>>>>>>>>> 2011-08-30 04:05 PM Publish PREM ISSG SR Accept/Customer Contact Text 16:03:48 08/30/2011 Contact Name: Shinjanv Fernandes Contact Initiated via (email/phone): Number/Address Used: Current Business Impact: Action Taken (accept/contact): accept Next Steps: contact the customer Next Contact Attempt (time/day)?: Robert Chung x25512 PREM ISG UNIX AMER Tue-Sat 10:00-17:00 (EST) <<<<<<<<<=>>>>>>>>> 2011-08-30 03:47 PM Public Notification Sent: ... Recipients: ,Chung_Robert@emc.com <<<<<<<<<=>>>>>>>>>

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2011-08-30 03:47 PM Publish Agent 105020 entered the chat session. <<<<<<<<<=>>>>>>>>> 2011-08-30 03:46 PM Publish ***SERVICE REQUEST OPENED Tuesday Aug 30 03:46:26 EDT 2011*** CONTACT INFORMATION -----------------------------------<<Service Request Contact>> Name: Fernandes, Shinjanv Email: shinjanvf@in.ibm.com Primary Phone: +91-9665983280 Alternate Phone: Alternate Email: SERVICE REQUEST INFORMATION -----------------------------------Severity: 4-No System Impact SR Type: Software Problem Summary: Gatekeeper daemon has an error <<<<<<<<<=>>>>>>>>> <<<<<<<<<=>>>>>>>>> TECHNICAL INFORMATION -----------------------------------<<Primary Product Information>> Product Type: Software Product Family: Resource Management Product: Solutions Enabler Version: 7.1.1 <<<<<<<<<=>>>>>>>>>

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