JD MOORE

jd@moorexpert.com

Thrives on problems and situations, which one of lesser ability and confidence would avoid. Chief Elmer (USN)

JD is very committed to overall product quality and leaves no stone unturned for the same; he is very persuasive in his approach. S. Shrivastava (Nokia)

Senior-Level Consultant User Experience Product Design

Resilient, forward-thinking User Experience Consultant equipped with a solid background in Mobile, Emerging Markets; Product Design/Management; Creative Leadership; User Research; and UX Management. Well versed in dealing with Interactive Information Systems and carries a strong passion for the Energy Efficiency and Consumer Product arenas. Possesses bilingual abilities (English & Swedish)along with limited knowledge of Spanish, Polish, French, and Japaneseand has a plethora of international experience with a wide range of cultures (served as an International Mentor). Excels as a Leader and Consultant while pioneering strategies to help meet and exceed targeted objectives. Areas of expertise include: Project Management Usability Product Design Emerging Markets Ethnography Strategic Planning Conceptualization User Experience Design User Experience Architecture Training/Mentoring Prototyping Information Architecture Communication Systems Team Facilitation Research/Development Localization UX Management User Testing Contextual Inquiry Iterative Design Process Improvement

KEY HIGHLIGHTS
Excels in both client-side and agency-side environments, receiving accolades from colleagues and satisfied clients and requested for high-profile projects. Overcame tight deadlines and pressure-ridden environments to help meet project objectives with Nokia product launches. Spearheaded the end-to-end product design (conception to deployment) of the world's first largescale life-improvement and livelihood mobile application for rural and peri-urban individuals, which delivered critical and desirable information-oriented services in agricultural, education, healthcare and entertainment sectors within Emerging Markets such as India, China, Indonesia, and Nigeria. Supported the User Interface Design of Nokia's next-generation Java Micro Edition (JME) multitasking platform for background running applications, application downloading, application launching, security, and various other options. Reduced expenses and operational expenses by redesigning product features and developing lowcost international field-testing and usability practices. Boosted employee morale and enhanced production and processes by contributing to the development/implementation of a unique Innovation Program Directed a five-person team responsible for the design of an end-to-end mobile multimedia downloading system. Facilitated research and design projects to assist QUALCOMM, Inc. in engaging the Indian mobile consumer market with BREW, uiOne, and mobile phones.

JD MOORE
130 Albert St. Fleet, Hampshire GU51 3RP United Kingdom +441252641416 (home) +447825190977 (mobile) moorexpert@gmail.com

PROFESSIONAL SYNOPSIS
Moorefficient Ltd ........................................................................................................................................................... 2011 Director and Principal Consultant Founded company and negotiated contracts resulting in positive cash flow in first month of trading. Consulted in high-tempo agency environment for LBia leading London-based digital media agency. Managed and facilitated end-to-end User Research for high-profile projects and clients such as E.ON, BT and Marks & Spencer. Nokia U.S. / U.K. ............................................................................................................................................... 2006 to 2011 User Experience Manager Made significant contributions to Nokia's Emerging Market Services group. Established user experience improvements for new versions of Nokia Life Tools. Designed and evaluated content structure using information architecture and visual design. Trained, mentored and managed multiple contractors, designers, researchers, and interns. Ensured that all top-priority business and technical requirements were met within budget and schedule. Coordinated with key internal, external, local and global stakeholders to define product strategies, devise technology solutions, and develop product roadmaps and business models. Facilitated initiatives involving abbreviated contextual design, low-tech/low-fi field prototyping, paired usability studies, linguistic validations, service simulations and trials, and university relations. Conducted research & competitive analysis of mobile information UI designs and content server platforms. Senior User Experience Lead Developed a JavaOne presentation and reference MIDlet focused on enabling the usage of S40 Java platform for Emerging Market services. Served as the lead UX designer for S40 Java platformresponsible for UX oversight and management responsibilities for incoming work and errors. Initiated the conceptualization, design, and studies of user and device interaction. Lobbied/executed on-site management that directly resulted in the design and development of a bespoke on-site usability labthis lab was recognized as the first of its kind. Programmer/UE Intern, QUALCOMM, Inc. (San Diego, CA) .......................................................................... 2003 to2006 Database Intern, S.D. Gulls (San Diego, CA) ..................................................................................................... 2002 to 2003 Information Systems Technician, US Navy (Yokosuka, Japan) ....................................................................... 1998 to 2001

EDUCATION
Ethnography (MSc module), Open University (United Kingdom) BSc Cognitive Science (HCI), University of California (La Jolla, CA) AA University Transfer, Grossmont-Cuyamaca College (San Diego, CA) Information Systems Track, University of Maryland (Yokosuka, Japan) Information Systems Technology, U.S. Navy (Great Lakes, IL) Swedish Civil Track, Carlforsska Skolan (Vsters, Sweden)

AFFILIATIONS
Phi-Theta-Kappa Honor Society, Grossmont-Cuyamanca College (2004 to Present) Cognitive Science Student AssociationPresident, University of California La Jolla (2005 to 2006)

COMMUNITY INVOLVEMENT
Regularly collected and donated goods to those in need. Collaborated with the Boy Scouts in Kibera (Nairobi) to instill design-thinking and career training skills. Volunteered for two remote educational programs focused on underprivileged students in North American Native American Indian tribe schools.