HR Solutions Made Simple

HR Solutions Made Simple

© 2004 Careercruise.com. All rights reserved.

HR Solutions Made Simple

About Us
Careercruise is an HR Outsourcing Company is headquartered in India with state-of-
art assessment centres in Mumbai and Bangalore. Our services range from large volume
supply chain management , recruitments, assessments, pre-hire orientation, training , to
HR process management like employee help desks, employee engagement programs
and database management services.

Why Outsource
Today’s business reality requires organizations to become increasingly more efficient in
managing their human resources function. Attracting, retaining and developing human
resources professionals and keeping up-to-date with the latest technology can prove
difficult and costly for many organizations.

Careercruise human resources outsourcing provides the knowledge and resources to

expertly perform a part or all of a clients’ human resources function, allowing them to
streamline their internal processes and concentrate on generating profit in their core
business.

Our trained staff, sophisticated human resources tools, and state-of-the-art

telecommunication and computer systems can supplement, or replace, client-staffed
systems. Careercruise offers a wide range of outsourcing options; staffing, selection and
assessment, training and development.

© 2004 Careercruise.com. All rights reserved.

HR Solutions Made Simple

Channel Management
Successful candidate attraction in a highly competitive world, where quality talent de-
mand outstrips the supply is a combination of local market knowledge, specialist exper-
tise and dedicated channel management effort
Careecruise offers channel management capabilities to multiply your talent pool both
in terms of quality and quantity Careercruise can manage a variety of specialist channels
as client initiatives to reach key candidate markets.

Job Advertisement
Walk Ins
Campus Recruitment
Job Fairs
Employee Referral Programs
Internet job postings
Consultants
Outstation recruitment

Careercruise undertakes the full responsibility of managing the event : organizing, sort-
ing, screening, evaluating, candidate management, documentation and database man-
agement across the country for any of the stated events. Our multi-location presence
ensures ready access to trained resources, infrastructure and local know how to carry
out the process effectively

Employment Process
Outsourcing
As the challenges of staffing grow significantly greater with fluctuating needs or high-
volume requirements, many companies choose to outsource all or part of their hiring
process.
Careercruise’s employment process outsourcing services help free you from the time-
and cost-intensive administrative processes that any number of hiring scenarios demand.
While you focus on core activities and strategic issues, we assure that qualified candi-
dates are identified, screened, and hired – on time and on budget.

© 2004 Careercruise.com. All rights reserved.

HR Solutions Made Simple

Working on either a project or continuing basis, we supplement in-house capabilities

or take responsibility for the entire operation. The organization benefits from having a
professionally managed process that decreases cycle times, reduces selection and hir-
ing expenses, and ultimately improves customer satisfaction. Careercruise delivers a full
spectrum of hiring services, including:
Resume management
Candidate management
Screening and interview
Background verification
Documantation
MIS / Reporting
The entire employment process can be administered onsite at a client’s location, re-
motely from our processing centers, or with a combined solution

The benefits of outsourcing your hiring process include improvements in the

following:
Cycle times
Process compliance
Interview ratios
Candidate satisfaction
Cost-per-hire

© 2004 Careercruise.com. All rights reserved.

HR Solutions Made Simple

Selection Tools
Careercruise manages pre-employment screening like test administration, assessments and
simulations, pre-employment screening and interviewing
Technological change has drastically increased the number of candidates applying for any
given job, making it increasingly difficult to select the best people for your positions.
Careercruise assesses candidates and provides clients with valid information on which to
base vital selection decisions. Our services include:
Test administration
Pre-employment screening and interviewing
Tele assessment
Careercruise also offers an assortment of employment tests : computer based, tele-
assessment and paper and pencil tests. We administer both clients’ or ours. Careercruise
acquires test , schedules candidates, sets up tests, supervises test sessions, collects supplies
and answers, scores, and produces reports. The battery of tests available with us includes:
Skill Tests Aptitude Tests
Voice test General
Listening Numeric
Written English Language
Computer Skills Technical
Data Entry skills Personality Profiling
Financial Skills Competency Mapping
Customer Service
Sales Acumen

Careercruise screens and qualifies potential employees, enabling businesses to make

more informed hiring decisions.

© 2004 Careercruise.com. All rights reserved.

HR Solutions Made Simple

HR Outsourcing
Careercruise can manage your HR initiative both one time or on a continued basis lending
you the bandwidth to roll out HR initiatives combining speed, rigour and quality without
having to worry about the resources
Technological change has drastically increased the number of candidates applying for any
given job, making it increasingly difficult to select the best people for your positions.
Careercruise assesses candidates and provides clients with valid information on which to
base vital selection decisions. Our services include to provide you with the special edge,
Policy deployment
Employee Programs
Employee help Desk
Internal communication
We can roll out both front end and backend transactions pertaining to the initiative eg re-
ward programs, feedback surveys, communication program etc.

Employment Solutions Outsourcing

We examine a client’s current staffing and training process and provide systematic recom-
mendations for lowering cost per hire, decreasing cycle time, improving certifications and
bringing numerous additional staffing efficiencies. Then, we develop an action plan to pro-
vide “win-win” scenarios for all involved, based on their roles and responsibility within the
process
Process Design and Validation
Process Audit
Process Certification
Careercruise can help you increase workforce competencies and organizational perfor-
mance through effective design - audit - validaton- certification process

© 2004 Careercruise.com. All rights reserved.

HR Solutions Made Simple

Contact Center Solutions

Careercruise helps clients maximize human performance to improve their businesses,
especially those involving customer relationship management. We identify the challeng-
es, define the expectations, and then create customized programs that deliver business
results
Voice Test – Telephone based pre assessment tool to identify the candidates capability
to service clients effectively

Telephone Assessment Program - Experienced assessment professionals role-play

with candidates and systematically measure the skills critical for success in telephone
sales and service positions. Clients use these programs to enhance hiring success rates,
reduce costly turnover, provide training, and certify the competency of existing staff.

Customer Contact Monitoring - Our third party, quality monitoring solutions deliver
objective, behaviorally detailed feedback on how customer contact is handled whether
on the phone or over the Web. Clients receive an objective picture from the customer’s
perspective on how well individual representatives or entire call centers are functioning,
providing vital insights into the drivers of customer loyalty and retention. Then, bench-
mark-based consulting helps management close the gap between customer expectations
and customer treatment.

Work Force Training and Certification - The competency-based curriculum allows

for equipping them with the knowledge and skills necessary to provide exceptional
customer service. Periodic certifications to ensure that only the competent agents are
assigned to the task including the use of specific software packages.

© 2004 Careercruise.com. All rights reserved.

HR Solutions Made Simple

Our Success Stories - Providing a win-win value proposition

American Express GIO - Gurgaon

Other Clients Plans to set up a BPO in Gurgaon. Partners with
Agilent careercuise to outsource employment process.
JP Morgan Careercruise studies their business requirement defines
Bank Of America the selection process, identifies competencies, develops
Accenture tools to evaluate and then provides on going process
MSource management
Hewitt Dell India - Bangalore
Vertex Aleady 5000 strong in India. Partners with Careercruise
Honeywell to redesign their hiring process to improve the VOC
E Funds scores on the floor and to bring down training attrition
3G down from 25%.
Careercuise studies the performance, identifies compe-
tencies, develops a mechanism to screen for the com-
petencies, reengineers the process, trains and certifies
assessors
Convergys - Bangalore
Facing resource crunch in the market. Partners with
Careercruise to increase their reach and bandwidth.
Careercruise understands and trains on their process.
Replicates the process and manages it for them
Fidelity Investments - Gurgaon
Wants to build a strong network and brand name in
the candidate community to attract the best talent.
Outsources the employment process management to
Careercruise. Careercruise works to improve visisbilty
and branding in campuses and students community.
Prudential India – Bombay
Set up their BPO in India partner with Careercruise
to outsource employment process management,
Careercruise moves with the process, technology, qual-
ity systems, and reporting and documentation methods
to roll out the process onsite.

© 2004 Careercruise.com. All rights reserved.