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Introduction
Ground Handling International Conference 2010
Adrian Dunne
Deputy Director / Post Holder Ground Operations
Responsibility for:
-
All Airport & Base Operations / Service Handling agreements Airport systems & facilities Quality & Compliance
This presentation is subject to copyright and may not be copied or used without the express consent of Ryanair
This presentation is subject to copyright and may not be copied or used without the express consent of Ryanair
brief update Current Performance / issues The Environment Airports Handling - what do we want & why?
Ryanair
This presentation is subject to copyright and may not be copied or used without the express consent of Ryanair
This presentation is subject to copyright and may not be copied or used without the express consent of Ryanair
This presentation is subject to copyright and may not be copied or used without the express consent of Ryanair
This presentation is subject to copyright and may not be copied or used without the express consent of Ryanair
44 bases 164 airports 28 countries 1200+ routes 1,500+ daily dep 256 Boeing 737-800s Youngest fleet (av 2.7y) 73m pax p.a.
This presentation is subject to copyright and may not be copied or used without the express consent of Ryanair
Lowest Fares/Lowest Seat Cost in Europe No fuel surcharges.Guaranteed! No. 1 for Traffic growth 73M pax No. 1 Coverage 1000+ Routes and 44 Bases No. 1 Cust Service - Best punctuality - Least lost bags - Fewest cancellations Greenest, Cleanest Airline in Europe Europes No .1 Airline
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Sept 09
Pax Numbers (m) Load Factor Av. Fare (incl. bag) Rev. Per Pax Revenues (m) Profit after Tax (m) 36.4 85% 39 49 1,767 387
Sept 10
40.1 85% 44 54 2,182 452
Change
+10% +12% +12% +23% +17%
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Av. Fare
Low High
% > Ryanair
Ryanair easyJet Aer Lingus Iberia Air France Lufthansa British Airways
44 (+12%) 52 77 150 228 230 248 18% 75% 241% 418% 423% 463%
Source: RYA to 30 Sept 2010 & Latest published Company Year end Information This presentation is subject to copyright and may not be copied or used without the express consent of Ryanair
Airline
% On Time
% completions
93 85 85 83 83 70 RTP
Mar 10 M
Aircraft (incl Deposits) Cash Total 4,750 2,813 7,563
Sept 10 M
5,114
3,026
8,140
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300
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103
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This presentation is subject to copyright and may not be copied or used without the express consent of Ryanair
This presentation is subject to copyright and may not be copied or used without the express consent of Ryanair
This presentation is subject to copyright and may not be copied or used without the express consent of Ryanair
BIG LIE NUMBER 1 : THE PASSENGER EXPERIENCE BIG LIE NUMBER 2 : THE IATA STANDARD BIG LIE NUMBER 3 : MORE CAPACITY = HIGHER FEES BIG LIE NUMBER 4 : TOo MANY AIRPORTS BIG LIE NUMBER 5 : NO MORE LOW FARES
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ORK 180m
MRS 15m
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A NATIONAL MONUMENT
Ground Handling International Conference 2010
This presentation is subject to copyright and may not be copied or used without the express consent of Ryanair
This presentation is subject to copyright and may not be copied or used without the express consent of Ryanair
NEW WORLD
Ground Handling International Conference 2010
Point to point low fares traffic Passenger/bag ratio - down from 1 to 0.4 bags / pax On line check in - 99% desks for bag drop only Schedule designed around operation 25 minute turn around (pre board pax into gate lounges) Airport peaks - function of based aircraft (key driver) Passenger participation queuing, check in etc
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NEW DESIGN
Ground Handling International Conference 2010
Check in desks create congestion - remove (DUB 8% for 38%) Reduced, point to point baggage eliminates automation req Pre-boarding gate lounges in preparation for short turnarounds Passengers to gates no dwell time in terminal No retail in terminal sandwich bars/newsagents in piers Flexibility : 2 Code C = 1 Code D
This presentation is subject to copyright and may not be copied or used without the express consent of Ryanair
This presentation is subject to copyright and may not be copied or used without the express consent of Ryanair
What do we want?
Ground Handling International Conference 2010
Partnership
This presentation is subject to copyright and may not be copied or used without the express consent of Ryanair
What do we want?
Ground Handling International Conference 2010
This presentation is subject to copyright and may not be copied or used without the express consent of Ryanair
Your job
Ground Handling International Conference 2010
90% on time departures at lowest cost 0.35 short shipped bags / 1000 pax Meet airport revenue targets Safety / Security Remove all potential obstacles to this
This presentation is subject to copyright and may not be copied or used without the express consent of Ryanair
This presentation is subject to copyright and may not be copied or used without the express consent of Ryanair
This presentation is subject to copyright and may not be copied or used without the express consent of Ryanair
Hand Baggage Passenger Behaviour Airports Work Practices Ground Equipment Overheads Bad Habits Costs Staff Performance Staff Promotion Accountability Less Conferences!
This presentation is subject to copyright and may not be copied or used without the express consent of Ryanair
Create a cost conscious culture Consolidate and reduce property Remove waste from operational support Remove Ground Equipment waste (type & quantity) Make people aware and then accountable for their costs Adopt suitable labour model (seasonal / rosters) Eliminate overtime & absenteeism Incentivise (share the pain & the gain) Communicate (or others will do it for you)
Questions
Charity calendars on sale afterwards!