Micro and small enterprises To overcome the intense competition from private and foreign banks, SBI planned

a major organizational restructuring exercise. The key aspects involved redesigning of branches, providing alternate channels; focus on a lean structure and technological upgradation. A business process reengineering (BPR) team was constituted in June 2003 with McKinsey & Company as consultants. The BPR's basic goal was to create an operating architecture that would facilitate service delivery of international standards. The project objectives were defined as "increasing customer satisfaction and convenience, freeing up time for branch manager and branch staff to focus on sales and marketing, simplifying process for employees, enhancing SBI's competitiveness in the market, increasing the profitability through higher market share and improved process efficiency..."

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DEPARTING from its traditional approach of initiating mere structural changes within the organisation, State Bank of India has started to streamline management structures. This Business Process Re-engineering (BPR) exercise, based on recommendations by McKenzie & Co, SBI sources say, is aimed at gearing the bank for a smooth makeover to the core banking solutions platform. The bank has in the initial phase rolled out nine BPR initiatives - migration to ATM, introduction of Griha Mitra, retail assets centralised processing cell, small enterprises credit cell (SECC), drop boxes, outbound sales force, currency administration cell, micro market cell and relationship management concept for personal banking and medium enterprises. Speaking to Business Line, the Deputy General Manager of Coimbatore Zonal Office, Mr R. Kalyanakrishnan, said the rollouts were aimed at divesting the branch heads of back-office jobs and help them focus on marketing the bank's products. "The cash administration concept is being rewritten. Instead of the branches handling cash, we have a team in place to control the ATMs. Hitherto, the cash dispensers attached to the branch were under the control of the respective branch heads," he said. `Loan processing work is also being centralised. Instead of sitting on paperwork, the branch staff would henceforth concentrate on marketing the bank products, while a self-contained cell would attend to application process and sanction. This would not only ensure uniformity in our sanctions and approvals, but reduce turnaround time," he said. Nine of the twelve branches in the city have been attached to the SECC, said Mr C. Jeyasooria, Assistant General Manager (Region I). Apart from such central processing cells, the bank is also trying to measure the attitude of its employees to customers and strangers. "Last month, about 30 officers were picked from various branches across the country and sent to `mystery spot'.

A sound foundation is necessary to compete and win in the global marketplace. The SAP ERP application supports the essential functions of your business processes and operations efficiently and are tailored to specific needs of your industry.

SAP ERP FINANCIALS

BUSINESS BENEFITS

SAP ERP Financials provides modular applications that enable our customers to tailor SAP solutions to your specific business needs:

Core accounting and reporting capabilities Receivables management Treasury Shared services

The SAP FI Module has the capability of meeting all the accounting and financial needs of an organization. It is within this module that Financial Managers as well as other Managers within your business can review the financial position of the company in real time as compared to legacy systems which often times require overnight updates before financial statements can be generated and run for management review.

The SAP ERP Financials software provides you with industry-leading global financial management solutions. With SAP ERP Financials, you gain the following benefits to improve performance, increase confidence in financial reporting, and address changing financial compliance requirements:

Improve financial and managerial reporting SAP ERP Financials gives you the flexibility to report performance by business unit, organization, or cost center.

Improve corporate performance SAP ERP Financials provides the foundation to quickly read, evaluate, and respond to changing business conditions with accurate, reconciled and timely financial data. Achieve faster closes With SAP ERP Financials, you can streamline accounting, consolidation, process scheduling, workflow, and collaboration. Improve corporate governance and transparency SAP ERP Financials provides broader support of accounting standards, federal regulations, and improved administration of internal controls. Improve cash flow and liquidity SAP ERP Financials automates dispute, credit, and collections management and offers electronic invoicing and payment capabilities that supplement traditional accounts receivable and accounts payable functions to accelerate and manage cash flow. Optimize global cash management With SAP ERP Financials, you can report, analyze, and allocate cash in real time, and establish in-house banks or payment centers. Improve process integration between finance and treasury With SAP ERP Financials, you can integrate risk and treasury transactions with core accounting and financial reporting processes. Reduce overall finance costs SAP ERP Financials helps you operate effective sharedservices, collaborate with customers or suppliers, and streamline operations to reduce costs and resource demands.

SAP ERP Human Capital Management BEST PEOPLE AND TALENT IN YOUR ORGANIZATION

SAP HR : SAP handles all aspects of human resources. The main activities are personnel administration and development, training, and organization plans. Also payroll (wages) are handled in SAP HR, and this is fully integrated to SAP finance

SAP ERP HCM gives organizations like yours and of all sizes, industries, and regions the tools needed to manage the most important asset: your people. The solution provides the framework to help executives, human resources (HR) professionals, and line-of-business (LOB) leaders to:

Experience the Power of One SAP is the one right solution to get you where you need to be. With one competency catalog leveraged by all talent management processes, you can ensure the right skills are in the right place at the right time. Based on one set of employee master data, you can reduce redundant users and data keeping only the right, relevant information. By using one organizational structure to drive workflow, security, and position management, you can ensure that the right people can seamlessly access the right information.

SAP ERP Human Capital Management (SAP ERP HCM) provides you with the most comprehensive global HCM solution available today. With SAP ERP HCM, you gain the following business benefits:

Consistently achieve corporate objectives

o Align your workforce with organizational objectives. o Find the best people and leverage their talent in the right job at the right time. o Ensure that every employee understands and acts upon appropriate business objectives and can
monitor their progress toward corporate goals.

Retain your talent

o Provide your employees clearly defined career and development plans and personalized learning
opportunities.

o Link employee performance to compensation programs, such as variable pay plans and long-term
incentives.

Proactively identify and fill talent gaps

o Identify, develop, and track high-potential employees. o Ensure that future leaders can be effectively promoted from within and that successors are
identified for key positions.

Lower costs of compliance and employee administration

o Reduce the cost and effort of complying with local regulations through unrivaled features and
functions, support structures, and expertise.

o Reduce HR costs by automating operational employee-related processes.

Improve decision making and manage human capital more effectively

o Give your executives, HR professionals, and line managers reporting and analysis options that
provide real-time insight into your workforce.

o Identify trends at an early stage and make well-informed decisions, so you can manage your human
capital more effectively, predict human-capital investment demands, and track workforce costs and the return on investment for HR projects.

Reduce risk

o Adapt your processes quickly to changing business needs with a flexible, scalable solution. o Leverage local SAP help centers as well as the customer community of several thousand
organizations who are using the SAP ERP Human Capital Management solution.

Implement value-added activities

o Streamline all HCM processes. o Free employees to concentrate on value-generating activities, rather than on routine tasks.
Turn HR into a strategic business advisor

o Align HR activities with organizational objectives o Focus on leadership succession, workforce planning, and organizational change o Make HR services transparent o Lower HR costs and deliver better HR services anywhere and anytime

the SAP ERP Operations solution has become the software backbone that contributes to excellent performance supporting end-to-end operational processes in all key areas: procurement and logistics execution, product development and manufacturing, and sales and service. With smoother day-to-day operations, you can maximize your profitability, free up resources and budget

SAP ERP Operations helps you gain these business benefits for your organization, customers, and suppliers: Enhance customer satisfaction o Enhance customer satisfaction by delivering products and services on time and quality. o Improve customer service with optimized after-sales services. Increase profitability and revenues o Improve profitability through efficient and cost-effective operations processes. o Increase revenues with new sales channels like e-commerce.

o Improve cash flow through accurate billing procedures, inventory levels, and turnaround. o Continuously improve performance by identifying areas of improvement with real-time monitoring and operations analytics. Improve productivity o Increase employee productivity with personnalized roles and easy access to relevant information along end-to-end processes. o Improve collaboration across the value chain with customers, suppliers, and other key partners. o Benefit from the use of new mobile and advanced data collection technologies, such as RFID. o Enhance adaptability to process changes with real-time information. Reduce operating costs o Decrease overall operating costs by converting manual processes into automated and streamlined operations processes. o Lower transportation costs through consolidated orders and shipments. o Reduce warehouse costs through optimized use of resources and assets. o Decrease sales costs through profitable sales interaction channels. o Sustain cost savings for all spend categories with a standard, sustainable approach to strategic and operational procurement. o Decrease IT costs through usability and fewer interfaces, freeing IT resources to focus on strategic projects. o Reduce TCO by leveraging the SAP NetWeaver technology platform for easier change and interoperability with non-SAP systems.

With the SAP ERP Corporate Services solution, your company can manage real estate; enterprise assets; project portfolios; corporate travel; environment, health, and safety compliance; quality; and global trade services more effectively. To learn how SAP ERP Corporate Services can help you realize meaningful business value, read the following information:

Manage the complete life cycle of an asset including property acquisition and disposal, portfolio management,or maintenance is concerned., prject portfolio, travel magt and real estate mgt.

SAP ERP Corporate Services delivers the following business benefits to help you manage administrative business processes more cost-effectively: Enhance transparency and control SAP ERP Corporate Services helps you control some of your most resource-intensive functions by standardizing and integrating processes, enforcing company policies, and providing the right business information in real time.

Reduce costs By automating and streamlining end-to-end processes and enforcing compliance with company policies, SAP ERP Corporate Services can help you increase efficiency and reduce operating costs. Decrease financial risks Standardized processes and greater transparency provided by SAP ERP Corporate Services help you reduce risks that can result from noncompliance with legal regulations or unforeseen changes in market conditions. Optimize decision support With SAP ERP Corporate Services, you can improve project visibility and consolidate resource information to provide decision support for strategic investments. Increase plant and equipment performance SAP ERP Corporate Services helps you optimally maintain plants and equipment, deploy them to support appropriate projects, and comply with safety and regulatory standards. Improve customer service With SAP ERP Corporate Services, you can better manage and track product quality and complaints to help ensure the highest possible service levels.

SAP HR or SAP Human Resources or SAP HCM or SAP Human Capital Management or SAP HRMS or SAP Human Resources Management System is one of the largest modules in the SAP R/3 system which consists of many sub modules like:

Organizational Management Personnel Administration Recruitment Time Management Payroll Compensation Management Personnel Cost Planning Budget Management Personnel Development Training & Event Management Travel Management Environmental Health & Safety.

Many of these sub modules are further sub divided into many components for e.g. Time Management is further divided into Time Administration, Shift Planning, Incentive Wages, and Time Sheet. There are further sub-division of each submodule in SAP.

ABAP stands for Advanced Business Applicatian Programming

An ERP Basis Administrator plans and organizes technical support activities required to support ERP applications, database and operating ERP (SAP) maintenance including upgrades and interim software enhancements

Customer relationship management (CRM) is a widely-implemented strategy for managing a company's interactions with customers, clients and sales prospects

Supply chain management spans all movement and storage of raw materials, work-in-process inventory, and finished goods from point of origin to point of consumption