The 3DO Company and New World Computing Heroes of Might and Magic III Complete Version 4.

0 September 2000 Thank you for purchasing the Heroes of Might and Magic III Complete game. This document contains information you might find useful, and we think will help you to get as much enjoyment out of this game as possible. We hope you have as much fun playing Heroes(TM) III Complete game as we had making it. -------------------------- TABLE OF CONTENTS ------------------------------1) Installing the Heroes of Might and Magic III Complete game 2) System Requirements 3) Viewing the Manuals 4) Features 5) Keyboard Information 6) Additional Information 7) Multiplayer 8) Miscellaneous 9) Troubleshooting 10) GameUpdate(TM) 11) Purchasing 3DO Software 12) Contacting Customer Support ---------------------------------------------------------------------------1) Installing the Heroes of Might and Magic III Complete game:

To install your copy of the Heroes III Complete game onto your hard drive: A) Insert the Heroes III Complete CD-ROM into your CD-ROM drive. The autorun program should automatically launch the setup program. Follow the step-by-step instructions to install the Heroes III Complete game If a previous version of Heroes III is installed, the Heroes III Complete autorun screen should appear. Click on the INSTALL button to initiate the installation process. B) If the autorun window does not appear, left click on "Run . . ." from the Window's Start menu and type "D:\SETUP.EXE" (where D: represents your CD-ROM drive letter). Or, you can double-click on the "My Computer" icon , then double-click on the "CD-ROM" icon labeled, "Heroes3(D:)", (where D: represents your CD-ROM drive letter). This will initiate the installation process. Running the Heroes III Complete Game: A) To run the Heroes III Complete Game insert CD "H3_Disk2" into your CD-ROM drive. Click 'Play' on the auto-run program. B) If the auto-run window does not appear, go to your Heroes 3 Complete folder in your Start menu and select the Heroes 3 Complete icon. ---------------------------------------------------------------------------2) System Requirements:

The following are minimum system requirements to play the Heroes III Complete game. If these requirements are not met, the Heroes III Complete game may not work properly. Computer System: IBM PC and 100% compatibles Operating System: Windows 95/98 or Windows NT 4.0 Service Pack 4 CPU: Pentium 133, (Pentium 166 recommended) Memory: 32 Megabytes RAM CD-ROM Drive: 4X CD-ROM Drive Free Hard Disk Space: 425MB Megabytes (minimum) free hard drive space Sound Card: All major DirectX 7.0a compatible Sound Cards Video Card: DirectX 7.0a compatible, capable of 800x600 16-bit high color display Peripherals: Keyboard and mouse Multiplayer: 28.8 modem or greater (modem/internet play); TCP/IP or IPX (network play) Note: Player is solely responsible for all applicable Internet related fees and charges. ---------------------------------------------------------------------------3) Viewing the Manuals:

You will need the Adobe Acrobat Reader to view the online documentation. The Adobe Acrobat Reader 4.05 application is installed during the Heroes III Complete game installation. It can also be obtained from the Adobe website: http://www.adobe.com/products/acrobat/readermain.html Refer to the Heroes Complete manual for information regarding the game's online manuals. ---------------------------------------------------------------------------4) Features:

The Heroes III Complete game comes with all of the Heroes III: Restoration of Erathia, Armageddon's Blade(TM) and The Shadow of Death(TM) campaigns and single scenario maps. For information specific to Restoration of Erathia, Armageddon's Blade or The Shadow of Death, please refer to the on-line manual specific to each title. ---------------------------------------------------------------------------5) Keyboard Information:

General: F4 - Full screen/Windowed Toggle. F1 - Game Help Topics. [Enter] - Invokes highlighted item or acts as a general screen confirmation command. [Esc] - Backs out of a screen. On the adventure map this command will bring up the Quit option. Multiplayer Chat: (Chat sends the message to all human players) [Tab] key, "Type in message" and then press [Enter]. Multiplayer Whisper: (Whisper sends the message to a single player) [Tab] key, "Type in message" and then press F1 - F8. Function key correspond to human player's color:

F1 F2 F3 F4 F5 F6 F7 F8

Red player. Blue player Tan player Green player Orange player Purple player Teal player Pink player

---------------------------------------------------------------------------6) Additional Information:

You may delete a save game from the load game screen by selecting the file and pressing the Del key. You may delete a save game from the save game screen by selecting the file and pressing the Ctrl-Del keys. Several Scenario Maps have both allied and non-allied versions for single or multiplayer games. Allied versions in the scenario list "(Allies)" after the map name. If you choose an allied scenario for a single player game, you will ally with one or more computer players (depending on the scenario). Note: If you have Heroes III Restoration of Erathia, Armageddon's Blade or Shadow of Death installed, you can uninstall these previous version to free up hard drive space. If you wish to run previously saved games in the Heroes III Complete game, you will have to copy your saved games over to the Heroes III Complete 'Games' directory. ---------------------------------------------------------------------------7) Multiplayer:

The Heroes III Complete game cannot play against the Heroes III: Armageddon's Blade game in multiplayer. However, the Heroes III Complete game can play against both the Heroes III: Restoration of Erathia and The Shadow of Death games in multiplayer. Mplayer.com(TM): To install mplayer.com software on your computer you must start the Heroes III autorun program. On most computers, inserting your Heroes III CD into your CD ROM drive will start the autorun program. Once the autorun program screen has appeared, click the MORE button. The Multiplayer Online screen should appear. Select the MPLAYER.COM button to launch the mplayer.com install program. If you have disabled the autorun feature on your computer, you can launch the autorun program by clicking the Window's Start button, selecting Programs, then 3do, then Heroes 3 Complete, then Online Services. Select the MPLAYER.COM button to launch the mplayer.com install program. If you're having trouble installing mplayer.com or have any questions or technical problems with mplayer.com, please contact mplayer.com technical support by e-mailing support@mplayer.com or by calling (650) 429-3100 between 2 p.m. and 9 p.m. (PST) Tues. - Sat.

Heat.net(TM): To install heat.net software on your computer you must start the Heroes III autorun program. On most computers, inserting your Heroes III CD into your CD ROM drive will start the autorun program. Once the autorun program screen has appeared, click the MORE button. The Multiplayer Online screen should appear. Select the HEAT.NET button to launch the heat.net install program. If you have disabled the autorun feature on your computer, you can launch the autorun program by clicking the Window's Start button, selecting Programs, then 3do, then Heroes 3 Complete, then Online Services. Select the HEAT.NET button to launch the heat.net install program. If you have any comments or questions regarding the Heat software, Heat registration, or any other aspect of the Heat site, please contact Heat via e-mail at tekhelp@heat.net or via phone between 11:00 a.m. and 11:00 p.m. PST at (415) 437-1674. Heat can also be reached online via Heat's Online Consultation between the hours of 8:00 a.m. and 1:00 a.m. PST. To get to chat, simply go to www.heat.net, then click the NEED HELP link, and choose Online Consultation. MSN(TM) Gaming Zone: To install msn gaming zone software on your computer you must start the Heroes III autorun program. On most computers, inserting your Heroes III CD into your CD ROM drive will start the autorun program. Once the autorun program screen has appeared, click the MORE button. The Multiplayer Online screen should appear. Select the MSN Gaming ZONE button to launch the MSN Gaming Zone install program. If you have disabled the autorun feature on your computer, you can launch the autorun program by clicking the Window's Start button, selecting Programs, then, 3do, then Heroes 3 Complete, then Online Services. Select the MSN Gaming ZONE button to launch the msn gaming zone install program. For technical support or more information about the MSN gaming zone, go to http://www.zone.com on the internet and click Help. ---------------------------------------------------------------------------8) Miscellaneous:

The Official Heroes III website is located at: http://www.heroes3.com Please feel free to stop by and check out our site. ---------------------------------------------------------------------------9) Troubleshooting:

Installation Issues Problem: The CD is in the CD-ROM drive, but the computer is not recognizing it.

Answers: Solutions:

The CD may be dirty or scratched. Make sure that the data side of the CD (shiny side) is not dirty or scratched. If it is dirty, take a lint free non-abrasive cloth and wipe gently to clean it (always wipe from the inside of the CD to the outside edges). If the data side of the CD appears to be scratched, return the game to the store that you bought it from, and exchange it for a new copy. If you are unable to exchange the game at the store that you bought it from, please call Customer Support for information on our exchange policy. The computer freezes during install, or you receive an error message (such as "*_ins error" or "An error has occurred during the move data process") during install. 1. Your computer may be using an older 16-bit CD-ROM driver 2. There may not be enough space on your hard drive for temporary files to expand and/or you need to free up resources 3. The CD-ROM drive might be having problems with how it buffers information. 4. The Autorun or DMA settings on your CD-ROM drive could be interfering with the game installation.

Problem: Answers:

To -

check and see if your computer is using an older 16-bit CD-ROM driver: Right-click on the 'My Computer' icon and select 'Properties'. Click on the 'Performance' tab. In the Performance status box, if the File System line says "Some drivers are using MS-DOS compatibility", you are using a 16-bit CD-ROM driver. If you are using 16-bit CD-ROM drivers: Contact the manufacturer of your CD-ROM drive or the manufacturer of your computer for an updated 32-bit CD-ROM driver.

To free up Resources: - Close all unnecessary programs running in the Background. - Press the CTRL+ALT+DEL keys at the same time to open the Close Program window, select a program, and press the 'End Task' button. Repeat this process until all programs except 'Explorer' and 'Systray' are closed. Win98 users can click on the 'Start' button, then the "Run..." option. At the command line type msconfig. Click on the startup tab and you can shut off all starting programs except systray and explorer from there, too. - Keep at least 100MB free on the hard drive that the game is installed to, or twice your RAM, whichever is larger. - Delete all files in your C:\Windows\Temp folder, then empty the Recycle Bin. - If you have Norton Utilities(TM) empty the Norton Wastebasket as well. - Run ScanDisk - Defrag your hard drive Turn off read-ahead on the CD-ROM drive: - Right-click on the `My Computer' icon and select `Properties'. - Click on the `Performance' tab. - Click on the `File System' button. - Choose the `CD-ROM' tab at the top - Change the `Optimize access pattern for' field to `No read-ahead' - Click on 'Apply', then 'OK' and finally click 'Close' (you will be prompted to restart your system).

Turn off the Autorun and DMA settings on your CD-ROM drive: - Right click on the 'My Computer' icon and choose 'Properties'. - Click on the 'Device Manager' tab. - Click on the '+' sign next to the CD-ROM line so that it becomes a '-' sign. - Click on the line that appears under the CD-ROM line so that it is highlighted, then click on the 'Properties' button. - Click on the 'Settings' tab. - Look for the Auto-insert Notification and DMA lines. If there is a check mark in the boxes next to either of these lines, click on the box to remove the check mark. - Click on the 'Apply' button, and then click on the 'OK' button. - When you are asked if you want to restart your system, choose 'Yes'. NOTE: You can restore all of the CD-ROM settings back to normal after the game has been successfully installed. Launching the Game I Problem: After launching the game from the Start menu or Desktop icon, you get a blank screen, a black box that surrounds the mouse cursor, blurring or choppy graphics, vertical lines on the screen, choppy sound, or no sound. There is probably a conflict between your video or sound card and Microsoft's DirectX. (see below)

Answer: Solution:

For Windows 95 and 98 users: - Press the 'Start' button on the Windows 95/98-task bar and select 'Run...'. - Type "dxdiag" then click on the 'OK' button. This will run the DirectX Diagnostics Tool. - Make sure all your files are DirectX compatible. Select the 'DirectX Files' tab make sure there are no exclamation points next to the file names. If you find exclamation points under this tab you will need to reinstall DirectX by going to the 'START' Button on the Windows95 task bar then select 'Run...' and type your CD-ROM drive letter followed by ":\DirectX\dxsetup.exe" and click on the 'Reinstall DirectX' button. This will reinstall DirectX. - Make sure all of your drivers are DirectX compatible. Select the 'DirectX Drivers' tab and make sure there are no exclamation points next to any of the file names. If you find exclamation points under this tab you will need to update your drivers by contacting the manufacturer of the hardware through their Phone Support or through their web site. 3DO has a listing of manufactures sites available. Simply go to: http://www.3do.com/support. When you see the text that says "Choose your platform" click on the PC Games link, click the Troubleshooting link on the left side from the pull down menu and then click the 'Go' button. You will find the driver links at the bottom of the DirectX and Drivers page. Test your hardware with the DirectX Diagnostics tool. Run the tests that are available on the 'Display', 'Sound', and 'Input' tabs. If one or more tests fail, this could be due to driver incompatibility. Installing the newest drivers available for your sound and video card hardware can

usually resolve this. For Windows 98 users: - Press the 'Start' button on the Windows 98 task bar and select 'Help'. Select the 'Search' tab, type `DirectX Troubleshooter' in the text box, and then press the 'List Topics' button. Select 'DirectX Troubleshooter' in the Topics window, click the 'Display Button', and then follow the instructions to troubleshoot your DirectX issue. NOTE: The DirectX Diagnostic tool may not recognize if your current drivers are too old for the current version of DirectX that the game uses. All 3DO games ship with the most current version of DirectX that is available at the time the game is produced. If you've just bought a game that installs a newer version of DirectX over your old version, a good rule of thumb is to update your sound and video drivers. If this is a version of DirectX that has just been released by Microsoft, it is possible that the manufacturer of your sound and video cards may not have drivers that will support it yet. If you have an older video card, the manufacturer may have stopped producing new drivers for it altogether. If the manufacturer has stopped supporting your cards drivers you will need to purchase and install cards that will support the new version of DirectX. Launching the Game II Problem: Answer: Solution: You try to start the game and the screen flashes briefly, and you are returned to the desktop without an error message. There are probably miscellaneous programs running in the background that are interfering with the game and causing it to crash. (see below)

For Windows 95 users: - Press the CTRL+ALT+DEL keys at the same time to open the Close Program window. - Click on a program so that it is highlighted, then click on the 'End Task' button. - Repeat this process until only 'Explorer' and 'Systray' are left in the Close Program list, then try running the game. For Windows 98 users: - Click on the Windows 'Start' button, then choose 'Run...'. - In the Run line type in: "msconfig", then push the 'Enter' key. (This will bring up the System Configuration Utility.) - Select the 'Startup' tab, and turn all of the check boxes off, except for the one next to 'Systray'. - Press 'OK'. When you are prompted to restart your system, click 'Yes'. - Once your machine has restarted try running the program again. Other Problem: Large, XL and 3D Mouse cursor doesn't refresh correctly in windowed mode.

Answer: Switching to a standard, non-animated mouse cursor will correct this problem. Solution: For Windows 95 and 98 users: 1. Click on the Windows Start button, then choose settings, then control panel. 2. Double-click on the mouse icon to open the mouse properties control applet. 3. Click on the pointers tab. 4. With the "Normal Select" cursor selected, click "browse" near the bottom of the window. 5. Double-click on a non-animated cursor from the list of cursors in the windows. (i.e. Arrow_m.cur). 6. Click 'OK' to save your changes. General Guidelines If you are experiencing video trouble, difficulties launching the game, or getting kicked-back to the desktop, you may need to make some changes to the Display Settings. All of our newer games are designed to run in 16 bit High Color. If you are running your desktop at any other color resolution, there is a possibility that the color palette will not automatically adjust to 16 bit High Color. You will need to do this from the desktop. To adjust the Color Display Settings, please do the following: For Windows 95 users: - Click on 'Start' in the Start Menu, next on 'Settings', then on 'Control Panel'. When the Control panel window comes up, double-click on the 'Display' Icon and click on the 'Settings' tab. To adjust the Color Palette: - Click on the down arrow at the end of the "Colors" field, select the appropriate setting (in most cases 16 bit High Color) then click on 'Apply' (located at the lower right area of window). A message may appear: "Windows has adjusted your color display. Do you want to keep this setting?"... select 'YES', then the 'OK' button (Located at the lower left area of window). For Windows 98 users: - The above steps are correct except 'Color Palette' is called 'Colors'. Most of our newer games are designed to run at a resolution of 800x600. If your monitor is not capable of switching to this resolution, the game will fail to launch. To check to see what resolution your monitor is set to: For Windows 95 and 98 users: - Right-click on an empty area on your desktop and choose 'Properties' from the menu that appears. - When your Display Properties comes up, go to the 'Settings' tab. Make sure the Desktop Area (Win 95) / Screen Area (Win 98) is set to 800x600 or higher. - If the slider is grayed out and cannot be changed, your monitor may not be capable of running at this resolution. There can be two reasons for this. First, your monitor may be setup incorrectly

under Windows. If Windows says that your monitor is a "Standard VGA 640x480" or "Unknown Monitor", you should go to your monitor manufacturer's website and download the latest driver for your monitor and install it. If you have your monitor configured correctly and it still can't run at 800x600 mode, then your monitor may not be capable of running at that high of a resolution. You may want to consult the monitor's documentation or contact it's manufacturer to confirm this. If your monitor cannot switch to 800x600 resolution and the game requires this particular resolution you will not be able to run the game on it. For the Desktop Area adjustment: - Click to the left or right of the slider bar to the recommended Desktop Settings then click on 'Apply' (Located at the lower right area of window). You will receive a message: Windows has now resized your Desktop Area, keep these settings?, select 'YES', then on the 'OK' (Located at the lower left area of the window). Video and Sound card manufacturers regularly update their software drivers to enhance performance and stability, and to improve compatibility with DirectX. You can find links to many of these manufacturers' sites by going to the DirectX section of our support web site, which is located at http://www.3do.com/support. When you see the text that says "Choose your platform" click on PC Games link below it, click the Troubleshooting link on the left side of the next screen, click on the Basic Troubleshooting link, select DirectX and Drivers from the pull down menu, and then click the Go button. You will find the driver links at the bottom of the DirectX and Drivers page. - You may obtain a list of Microsoft-certified video and audio drivers for your hardware by going to http://www.microsoft.com/hcl/. Drivers listed here are confirmed to be compatible with Windows 95 and Windows 98. - Microsoft updates DirectX and its components regularly and posts them for download off of their web site at http://www.microsoft.com/DirectX. Windows 2000 Windows 2000 is not necessarily intended for gaming purposes, as this quote from Microsoft's site would attest to: "Make sure that Windows 2000 is appropriate for your needs. Built on Windows NT technology, the Windows 2000 operating system offers business users reliability, manageability, strong Internet support, and support for new hardware devices. For home computer users running Windows 98 or Windows 95, Microsoft recommends waiting for the next consumer-oriented operating system from Microsoft, Windows Millennium Edition. For further information, please see Choosing the Right Client." Unless the System Requirements on the game box specifically state that Windows 2000 is supported, assume that it is not. There is more information available at http://www.microsoft.com/windows2000/guide/professional/overview/default.asp (Click on the "Choosing the right client" link.)

---------------------------------------------------------------------------10) GameUpdate GameUpdate is a program that will search the 3DO web site for game updates. You must be connected to the Internet for GameUpdate to function. -Connect to the Internet -Go to Start Programs 3DO GameUpdate

-Follow the instructions when the GameUpdate window opens Please note: If a newer version of GameUpdate exists, GameUpdate will update itself. ---------------------------------------------------------------------------11) Purchasing 3DO Software

You can order other 3DO software directly from 3DO through our order web page at http://www.3do.com/direct, or you can call the 3DO Direct line at 800-336-3506 (outside the United States at 650-261-3227). ---------------------------------------------------------------------------12) Contacting Customer Support

For technical problems or questions: 3DO Customer Support Website: http://www.3do.com/support (includes an email question form) E-mail: customer-support@3do.com Phone: Monday through Friday from 9 a.m. to 12 noon and 2 p.m. to 5 p.m. Pacific Time, at (650) 261-3454. Fax Number: (650) 261-3419 ---------------------------------------------------------------------------Copyright 2000 The 3DO Company. All Rights Reserved. 3DO, Heroes of Might and Magic, Heroes, Armageddon's Blade, Shadow of Death, GameUpdate, New World Computing, and their respective logos, are trademarks and/or service marks of The 3DO Company in the U.S. and other countries. All other trademarks belong to their respective owners. New World Computing is a division of The 3DO Company. --The End--