hp deskjet 1180c Series Release Notes For Windows 95/98/Me, Windows NT4.

0, 2000 and XP
This document contains last minute notes, troubleshooting tips, and other useful information that may not be available in any other areas of the software or the documentation.

TOPICS
1. USB Installation for Windows 98, Windows Me, Windows 2000 and Windows XP 2. Conflicts With Specific Software Programs 3. Conflicts With HP Printer Drivers 4. Other Known Problems 5. Web Sites with Current Support Information

1. USB Installation for Windows 98, Windows Me, Windows 2000 and Windows XP
Software-first installation Start Windows and make sure no other Windows applications are running. Insert the Starter CD into the CD-ROM drive. The CD menu runs automatically. If the CD menu does not run automatically, click Start, click Run, and at the command line box, type the letter of your computers CD-ROM drive followed by :\SETUP (for example, type D:\SETUP). Click Install Printer Driver from the CD menu. Choose your language and click OK. Follow the instructions on the screen. Click Connect directly to this computer, and then click Next. Click USB, and then click Next. Follow the instructions on the screen to complete the installation. If you are running Windows 98 and you are prompted to insert the disk, click OK. Click Browse to locate the file specified under the system folder (for example, C:\WINDOWS\SYSTEM), and then click OK twice to continue the installation. Connect the USB cable to the computer and the printer. The Found New Hardware wizard appears on the computer screen and the printer icon is created in the Printers folder. Note:

If you are running Windows XP, your system will automatically install the mini-driver for HP Deskjet 1180c Printer. Thus, you will get two printer icons in the Printers folder - one icon for the mini-driver (HP Deskjet 1180c) from Windows XP and the other icon for the PCL3 driver (HP Deskjet 1180c Printer) from the Starter CD. Hardware-first installation If you have connected the USB cable to the ports on the computer and the printer before installing the printer software, the Found New Hardware wizard appears on the computer screen. For Windows 98, Windows Me and Windows 2000 Click Next in the Found New Hardware wizard. Click Search for the best driver for your device (Recommended), and then click Next. Insert the Starter CD into the CD-ROM drive. If the CD menu appears, click Exit twice to close the CD menu. Select Specify a location, click Browse to locate the installation files for the operation system the computer is using, and then click OK. For Windows 98 and Windows Me, specify WINDOWS\PCL3\WIN9X_ME\<LANGUAGE>. For example, WINDOWS\ PCL3\WIN9X_ME\ENU contains the installation files for the English version of the printer driver. For Windows 2000, specify WINDOWS\PCL3\WIN2K_XP\<LANGUAGE>. For example, WINDOWS\PCL3\WIN2K_XP\ENU contains the installation files for the English version of the printer driver.

Click Next, and then follow the instructions on the screen. Click Next, and then click Finish. For Windows 98 and Windows Me, repeat steps 5 to 7 when prompted by the Found New Hardware wizard. For Windows XP Click Start, point to Settings, and then click Printers and Faxes. Right-click the printer icon and select Properties. Click the Advanced tab, and then click New Driver. The Add Printer Driver Wizard appears. Click Next, and then click Have Disk. In the Install From Disk dialog box, click the Browse button. Locate the WINDOWS\PCL3\WIN2K\LANGUAGE> folder on the Starter CD, and double-click the hp1180c.inf file. For example, WINDOWS\PCL3\WIN2K\ENU contains the installation files for the English version of the printer driver.

Click Next, and then follow the instructions on the screen. Click Next, and then click Finish. Note: If the printer was not detected when it is plugged in, run the scrubber utility from the Starter CD. For Windows 98 and Windows Me, use the scrub9x.exe located In the WINDOWS\UTILS\SCRUBBER\WIN98_ME folder. For Windows 2000 and XP, use the scrub2k.exe located in the WINDOWS\UTILS\SCRUBBER\WIN2K directory instead. Go through the whole installation process again after this is done.

2. Conflicts With Specific Software Programs

Acrobat 3.0 When printing a document with graphics in Acrobat 3.00 under Windows NT, the graphics do not print. This is fixed in version 3.01. If you encounter problems such as missing objects and wrong color, install Acrobat Reader 4.0 and try printing again. You can find a copy of Acrobat Reader 4.0 in the Starter CD or proceed to download from Adobe's home page. Adobe Technical Support (408) 986-6530 (U.S.) E-mail: techdocs@adobe.com Internet: http://www.adobe.com AutoCAD 2000 In Windows 9x and Windows NT 4.0, whenever you reinstall the printer driver, you need to recreate the Plotter configuration. To do so, 1. In the application, go to Tool -> Wizard -> Plotter -> System Printer. 2. Select DJ1180C printer. 3. Follow the instructions on screen to complete the installation. AutoCAD Support Internet: http://www.autodesk.com WordPro 1.0, 96 When printing a return address on envelopes in WordPro 96, the address needs to be moved 0.6 in. (15 mm) to the right; otherwise, the return address will get clipped. If you are printing envelopes using the default settings, RETURN and RECIPIENT address will print almost 2 inches (50 mm) from the left edge where some part of the address will get clipped. This happens in Windows NT only. To fix this in WordPro 96, the adjustment can be done by dragging the text boxes in the WYSIWYG display under Create, Envelope.

WordPro Technical Support (508) 988-2500 (U.S.) E-mail: support@lotus.com Internet: http://www.lotus.com/ Corel Draw 5.0, 6.0, 7.0, 8.0 Corel Draw 5.0 For printing high-resolution image files greater than 30 MB, it is advisable for you to modify the statement "DumpEntireBitmap=1" in CORELPRN.INI (located in the directory COREL50\CONFIG) to "DumpEntireBitmap=0" before you print. After printing, remember to reset the statement back to "DumpEntireBitmap=1". Bitmaps print at low resolutions and colors may be very dark. This problem is fixed in version 5.0.F2. Color Matching in printed output is incorrect. Corel Draw 5.0 installs a "Printer Profile" which is set at "Generic CMYK printer profile" by default and causes conflict with the HP Deskjet printer driver. Turning off the printer profile will fix the problem. 1. Open a Corel document and click Print. 2. Ensure that the Printer Color Profile check box is cleared. Corel Draw 6.0 Some documents or images may appear to have been spooled to the printer but fail to print. This is fixed in version 7.0. This problem can also be solved by increasing the amount of memory in your computer system. Corel Draw 7.0 Color Matching in printed output is incorrect. This version of Corel Draw installs a "Printer Profile" which is set at "Generic CMYK printer profile" by default and causes conflict with the HP Deskjet printer driver. Turning off the printer profile will fix the problem. 1. On the Tools pull-down menu, select Color Manager. 2. Uncheck all profiles except Monitor Color Profile. 3. Click Finish. Special Note for Printer Settings when printing from Corel Draw 6.0, 7.0, 8.0: Corel Draw 6.0 Settings that are made within this application may not work. To ensure that your settings are applied to the current print job, set your settings from the Printer's Properties page. If you are printing a document with color text on top of black text, printing on plain paper may not produce the required result. To overcome this problem, print using premium paper and make sure you select HP Premium Inkjet Paper in the Paper Type selection. Corel Draw 7.0

Settings that are made within this application may not work. To ensure that your settings are applied to the current print job, set your settings from the Printer's Properties page. Corel Draw 8.0 There are missing graphics or if they are printed with alternating light and dark bands, switch the Bitmap Output Threshold value to a lower one. 1. Click Print, Miscellaneous and select Special Settings. 2. Under the options, select Bitmap Output Threshold (K:). 3. Set the value to 30. Corel Technical Support (613) 728-7070 (U.S.) E-mail: custserv@corel.ca Internet: http://www.corel.ca/support/ Corel Print House, PhotoPaint, PhotoHouse These applications read the driver print mode (Normal, Best, etc.) at application startup time. They do not detect any change in the print mode after the application starts running. To achieve the expected print quality, set the desired print mode using the Printers box within Windows. Select Document Defaults and set the desired Print Quality. Close the Dialogs and start the application. To change the print quality thereafter, exit the application, change the Print Quality and then restart the application. Corel Technical Support (613) 728-7070 (U.S.) E-mail: custserv@corel.ca Internet: http://www.corel.ca/support/ Dr. Solomon's Anti Virus Toolkit You may notice significant performance degradation when using Dr. Solomon's Anti-Virus Toolkit, version 7.84. It is recommended that you upgrade to version 7.90 or higher to fix this problem. Dr. Solomon's Technical Support Internet: http://www.drsolomon.com CompuServe: GO DRSOLOMON U.S. 1-800-595-9175 (U.S.) E-mail: support@us.drsolomon.com U.K. +44 (0) 1296 318700 E-mail: support@uk.drsolomon.com Germany +49 (0) 1805 237678 E-mail: support@de.drsolomon.com Excel 95 and 97 Excel only allows print modes to be set on individual worksheets. If "entire workbook" is selected for printing, the print job is printed based on the selected print mode for the current worksheet. All other sheets will print using the print modes in which they were originally set.

To fix this, go to each individual worksheet and change the print mode for that sheet in File/Page Setup/Options. In the printer's properties, select the desired print quality setting. This becomes the print mode in which each worksheet is printed when "entire workbook" is selected for printing. Excel Technical Support (206) 635-7070 (U.S.) Internet: http://www.microsoft.com/support/ Freelance Graphics 97 and 2.0 The color-matching feature of Freelance Graphics may have conflict with the color-matching features of the printer software. If the color of the printout does not match the color on screen, turn off the Adjust output library for printing feature of the application. To turn off this setting in Freelance Graphics 97: 1. From the File menu, select Print then Options. 2. Uncheck Adjust output library for printing. To turn off this setting in Freelance Graphics v2.0: 1. From the File menu, select Print. 2. Uncheck Adjust output library for printing. Lotus Technical Support (508) 988-6400 (U.S.) E-mail: support@lotus.com Internet: http://www.lotus.com/ Lotus 1-2-3 Rel 5 Color pattern fills do not always print with the correct pattern. Windows 95/98 To change the display settings in Windows 95/98, right-click your desktop, select Properties, and then click Settings. Under Color Palette, choose 256 colors or less and try printing again. Lotus Technical Support (508) 988-6400 (U.S.) E-mail: support@lotus.com Internet: http://www.lotus.com/ PageMaker 5.0, 6.0, 6.5 Before running PageMaker, set the desired paper size in the default printer settings. After printing, if you do not wish to have the selected paper size (e.g., Super B) as your default paper size, go back to the Control Panel to reset your driver settings. Adobe Technical Support (408) 986-6530 (U.S.) E-mail: techdocs@adobe.com Internet: http://www.adobe.com

PrintMaster Gold 2.0 This software program is not designed to print on continuous paper when printing banners. Whether you print on continuous paper or cut sheet paper you will need to cut and tape the sheets together. PrintMaster Gold Technical Support (510) 652-5464 (U.S.) Internet:http://www.mindscape.com PowerPoint 97 (Microsoft) The paper size selected in "File, Page Setup" is independent of the paper size selected in the Printer Properties. You should select a printer paper size that is equal to or larger than the selected Page Setup in PowerPoint. Otherwise, the document will be clipped. If you are selecting "Handouts" in the "Print What:" option in PowerPoint, do not select the Handout option within the printer driver. PowerPoint Technical Support (206) 635-7145 (U.S.) Internet: http://www.microsoft.com/support/ Word 95, 97 (Microsoft) The paper size and orientation in the printer properties may not match the document setting. To change paper size and orientation, go to the "File, Page Setup" dialog. Changing the paper size and orientation in the printer properties has no effect on the document.

When printing from Word 97 in Windows NT 4.0, if Custom Paper size is larger than A4 or Letter size, Word 97 report that the margins are set outside the printable area of the page. Choosing "Fix" in the dialog box will result in the document being clipped. Word for Windows Technical Support (206) 462-9673 (U.S.) Internet: http://www.microsoft.com/support WordPerfect 6.1 Custom size printing must be set in HP print settings dialog box in order for custom sized papers to print correctly. If custom size printing is set only in WordPerfect, an error message appears. This is fixed in version 7.0. WordPerfect Technical Support (613) 728-7070 (U.S.) E-mail: custserv@corel.ca Internet: http://www.corel.ca/support/

3. Conflicts With HP Printer Drivers

If you have installed one of the following HP printer drivers, you may encounter printing problems with these printers after installing the HP Deskjet 1180c Printer software.

To avoid these problems, run the "HP Deskjet Configuration" program that came with these printer drivers and uncheck the "Bi-directional Communication" checkbox. Printer Driver HP Deskjet 610c Printer HP Deskjet 660c Printer HP Deskjet 670c Printer HP Deskjet 690c Printer HP Deskjet 695c Printer HP Deskjet 710/712c Printer HP Deskjet 720/722c Printer HP Deskjet 810c Printer HP Deskjet 820c Printer HP Deskjet 850c Printer HP Deskjet 855c Printer HP Deskjet 870c Printer HP Deskjet 880/882c Printer HP Deskjet 890c Printer HP Deskjet 895c Printer HP Deskjet 1000c Printer HP Deskjet 1100c Printer HP Deskjet 1120c Printer HP Deskjet 1180c Printer HP Deskjet 1220c Printer HP 2000c Printer HP 2500c Printer HP Deskjet Configuration Program HPFCFG20.EXE HPFCFG04.EXE, or HPFCFG05.EXE HPFCFG08.EXE HPFCFG05.EXE, HPFCFG07.EXE, or HPFCFG08.EXE HPFCFG16.EXE HPFCFG13.EXE HPFCFG13.EXE HPFCFG20.EXE HPFCFG04.EXE, or HPFCFG09.EXE HPRCFG02.EXE HPRCFG03.EXE HPRCFG03.EXE HPRCFG12.EXE HPRCFG06.EXE HPFCFG15.EXE HPW3CFG.EXE HPW4CFG.EXE HPW5CFG.EXE HPWFCFG.EXE HPW8CFG.EXE HPRCFG09.EXE HPW6CFG.EXE

HP Business Inkjet 2200/2250 Printer HPW7CFG.EXE HP Business Inkjet 2230/2280 Printer HPWCCFG.EXE

4. Other Known Problems

Printing through a ZIP Drive If your printer is connected to your computer through a ZIP Drive, printer errors may occur if you try to access the ZIP drive during a print job. To avoid these errors, do not try to access your ZIP drive during a print job. Running 16-bit applications under Windows NT If you are running 16-bit applications (applications designed for Windows 3.x) under Windows NT, you may encounter printing problems. To avoid any problems, upgrade your software to 32-bit applications that are designed for use with Windows NT. Power Failure While Printing with a Jetdirect Device If a power failure occurs during a print job involving an HP Jetdirect Device, the next print job in the queue could stay in the Ready state indefinitely. To correct this, restore power to the printer, cancel the current print job from the spooler and turn the Jetdirect power off and then on again (also known as recycling the power.) Missing Fonts in Windows NT 4.0 Some fonts that come with older applications cannot be printed. If your printout displays missing fonts, change the font to another type (e.g. Arial or Times New Roman) and try printing again. Printing Handouts If you try printing a document containing pages in portrait as well as landscape orientation, using the Handout feature, then you may get unexpected results. We recommend that you avoid using the Handout feature to print such documents. Printing Watermarks If the Tiling feature has been selected as a global default setting then you will not be able to print a watermark on your documents even if you uncheck (disable) the Tiling feature within the printer software. This is because the printer software does not allow Watermark to be combined with the Tiling feature. To print a watermark on your documents, you should uncheck (disable) Tiling in your global print settings.

Printing on Custom Paper Longer than 19" Your printer allows you to print on custom paper up to 13" x 50". To print on custom paper longer than 19", we recommend that you format your document in Portrait. I/O Timeouts for LPT ports When printing complex documents, Windows 9x and NT 4.0 may display an I/O warning after 45 seconds and 90 seconds respectively. To suppress the display of this dialog, increase the timeout value in the Printer's Properties. To change the timeout value: 1. Right-click the printer icon and select Properties.

2. In Windows NT 4.0, click the Ports tab and select Configure Port. In Windows 9x, click the Details tab. 3. Change the Transmission Retry value and click OK. Toolbox Status for Locally Shared and Point and Print Clients To obtain the Toolbox status in these environments, the Toolbox at the Clients' end must be able to communicate to the server. Hence, Toolbox must also be running on the server. You can include Toolbox in the Startup folder so that it will automatically launch whenever you start the system. Slow Printing or Non-responsive System when Printing If you experience slow printing or your mouse becomes jerky, turn off the bi-directional communication in the Toolbox Preference dialog. If you are printing from Windows 98, try printing using the USB port. Microsoft Windows NT Server 4.0, Terminal Server Edition You need to use the Add/Remove programs method to install the printer driver. To do so, 1. Double-click Add/Remove Programs in the Control Panel. 2. Click Install, and then click Next. 3. Click Browse and select setup.exe. 4. Select All users begin with common application settings and click Next. This will run the printer installer. 5. Follow the instructions on screen to complete the driver installation. 6. Return to the Add/Remove Programs dialog and click Next, followed by Finish to complete installation. HP Standard IPX/SPX Port In Windows 95/98, if your printer is set up using HP Standard IPX/SPX port, your print job may be deleted if a time-out error occurs during printing. To resolve this, use HP Standard TCP/IP port or print through a network server. HP Jetdirect Port (IPX/SPX) If your printer is set up using HP Jetdirect Port (IPX/SPX), the printer's Resume button light may continue to blink after the print job has completed. However, the next print job will still print correctly. This problem occurs for HP Jetadmin version 3.40 and below. It will be resolved in the next version of HP Jetadmin. HP Make Disk Utility

The current version of HP Make Disk Utility does not allow you to customize the installer to run in unattended mode. Uploading the Printer Software to a Novell Server Before you upload the printer software from the Starter CD to your Novell server, you need to copy the files to a temporary directory and remove the read-only attributes.

5. Web Sites with Current Support Information

Current information about your printer driver may be obtained at the following HP web site: http://www.hp.com/support/dj1180c