Telstra Analyser Online - Feature Comparison.

Analyser Online is a web-based, call traffic analysis tool specifically for Telstra Inbound services including Priority One3, Priority 1300, Freecall 1800, International Freecall, Global 800, Securidial, InfoCall, Speech and Network IVR (formerly known as Callex). Two versions of Analyser Online are available Standard and Advanced. The Standard version provides you with a set of predefined, standard reports. These are reports most frequently requested and in a format that cannot be changed. Whilst the Advanced version offers additional standard reports and is more flexible as it also allows you to create and customise your own reports. Both versions have the ability to schedule, print, save, or export your reports. The schedule function will allow you to request reports in advance and have the system remind you via email when your report is ready for access through the application.
Function Standard Advanced Advanced with Speech/IVR Advanced with Network IVR

Report Types

11 standard reports are available:: Call Activity Reports 1. Activity by Product & Service 2. Activity by Product, Service & Answer Point Call Origin Reports 3. Origin by State 4. Origin by State and Region 5. Top Exchanges Time of Day Reports 6. Time of Day/Day of Week Summary 7. Day of Week Summary 8. Hourly Call History Time Series Reports 9. Daily Call History 10. Weekly Call History 11. Monthly Call History

19 standard reports are available: Call Activity Reports 1. Activity by Product & Service 2. Activity by Product, Service & Answer Point 3. Top Services 4. Top Answer Points Call Origin Reports 5. Origin by State 6. Origin by State and Region 7. Top Localities 8. Top Exchanges 9. Call Origins Map 10. Top Call Origins Map Time of Day Reports 11. Time of Day/Day of Week Summary 12. Day of Week Summary 13. Quarterly Hourly Call History 14. Hourly Call History Time Series Reports 15. Daily Call History 16. Weekly Call History 17. Monthly Call History

Reports as per Advanced (see left) plus:20 Speech/IVR reports available: Speech/IVR Reports Activity Reports 20. Speech/IVR Activity by Service, Application 21. Speech/IVR Activity by Service, Application, Transfer Type 22. Speech/IVR Top Destinations by Service, Application 23. Speech/IVR Performance by Service, Application Speech/IVR Reports Origin Reports 24. Speech/IVR Origin by State 25. Speech/IVR Origin by State and Region 26. Speech/IVR Top Localities 27. Speech/IVR Top Exchanges 28. Speech/IVR Origin Maps 29. Top Speech/IVR Origin Maps 30. Speech/IVR Origin Phone Type Speech/IVR Reports Time of Day Reports 31. Speech/IVR Day of Week Summary 32. Speech/IVR Time of Day/Day of Week Summary 33. Quarterly Hour Speech/IVR History 34. Hourly Speech/IVR History Speech/IVR Reports Time Series Reports 22/04/12

Reports as per Advanced (see left) plus:20 Network IVR reports available: Network IVR Reports - Total Keystrokes Detail 40. Total Keystrokes Detail - Hourly 41. Total Keystrokes Detail - Daily 42. Total Keystrokes Detail Day of Week 43. Total Keystrokes Detail - Monthly Network IVR Reports - Total Keystrokes Summary 44. Total Keystrokes Summary - Hourly 45. Total Keystrokes Summary - Daily 46. Total Keystrokes Summary Day of Week 47. Total Keystrokes Summary - Monthly Network IVR Reports Caller Initiated Transfers 48. Caller Initiated Transfers - Hourly 49. Caller Initiated Transfers - Daily 50. Caller Initiated Transfers Day of Week 51. Caller Initiated Transfers - Monthly Network IVR Reports Abandoned Calls 52. Abandoned Calls - Hourly 53. Abandoned Calls - Daily 54. Abandoned Calls Day of Week

Document1

18. 19.

Weekly Comparison Monthly Comparison

35. 36. 37. 38. 39.

Daily Speech/IVR History Weekly Speech/IVR History Monthly Speech/IVR History Weekly Speech/IVR Comparison MonthlySpeech/IVR Comparison

55.

Abandoned Calls - Monthly

Network IVR Reports System Initiated Transfers 56. System Initiated Transfers - Hourly 57. System Initiated Transfers - Daily 58. System Initiated Transfers Day of Week 59. System Initiated Transfers Monthly

Functio E-mail Schedule Function Create and Modify Reports Sort and Filter Reports Individual Call Record Extract Function Export Function Save Files & Folder Management Print Function Help Function

Standard Yes. E-mail notification sent to user when a report is available. No No No Yes, via csv format to spreadsheet application. Yes Yes Online Help function, User Guide available. Training can be provided at an additional cost.

Advanced Yes. E-mail notification sent to user when a report is available. Yes Yes Yes, with the last 2 digits masked for privacy reasons. Yes, to Excel spreadsheet application. Yes Yes Online Help function, User Guide available. Training can be provided at an additional cost.

Advanced with Network IVR and Speech/IVR Yes. E-mail notification sent to user when a report is available. Yes Yes Yes, with the last 2 digits masked for privacy reasons. Yes, to Excel spreadsheet application. Yes Yes Online Help function, User Guide available. Training can be provided at an additional cost.

Analyser Online Pricing

The table below shows the pricing for Analyser Online.
Analyser Online Standard (11 reports) Connection Fee Rental Fee (All prices include GST.) Footnote: Call Cost information not available. (Except for InfoCall) Present day data can be viewed at 8.00am the next morning. The service will not be available for a period during the evening, whilst the service updates the database with new call records. Data is available on best endeavours basis as Overflow data can arrive 48 hours after the event. Requirements include: Windows systems running Internet Explorer Version 5 or later and Netscape 6.2 or later. (Note: Netscape 4 will not be supported.) (Note: Macintosh will be supported when using Netscape 6.2.) Modem: Analogue 56kbps or above recommended. Monitor: Minimum supported screen resolution will be 800 x 600 pixels. Note: Product performance is dependent upon customers Internet connection and the number of concurrent users accessing the system. Document1 22/04/12 $93.50 $33 per month Analyser Online Advanced (17 Reports) $93.50 $88 per month