Module 3.

Team Leadership

What is a Team?
A Team Is Any Group Of People Who Must Significantly Relate With Each Other In Order To Accomplish Shared Objectives

Teambuilding

Stages in the Life of a Group

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Characteristics of Excellent Teams

Clear mission Informal atmosphere Lots of discussion Active listening Trust and openness Disagreement is okay Criticism is issue-oriented, never personal

Characteristics of Excellent Teams

Consensus is the norm Effective leadership Clarity of assignment Shared values and norms of behaviour Commitment

Barriers to Effective Teamwork

Individual Loyalty Rests Elsewhere Unclear Goals Conflict Between Team and Individual Goals Suspicion and Distrust Members Allowed to Opt Out Cliques form for Protection Poor use of Time

Benefits of an Effective Team

Trust and Loyalty Achievement Good Communication Clear Roles Clear Expectations Positive attitude to others Objectives Decreased Conflict Less Wastage

How to Create a Good Atmosphere?

Have a Commitment to goals Showing a genuine interest in other team members Confronting conflict Listening empathetically Practice inclusive decision making Valuing individual differences Contributing ideas freely Providing feedback on team performance Celebrating accomplishments

About The Boss

THE BOSS DRIVES; the leader coaches. The boss wants power; the leader, good will. The boss creates fear; the leader builds pride. The boss says I; the leader says We. The boss places blame; the leader solves the problem. The boss knows how; the leader shows how. The boss uses people; the leader serves others. The boss preaches; the leader teaches. The boss takes credit; the leader gives credit. The boss commands; the leader asks. The boss says Go; the leader says Lets go.
- William J. Stewart Author and educator

Embracing Diversity In Teams

Fundamentals of Embracing Diversity Include:

Respect Tolerance Flexibility Self-awareness Empathy Patience Humour

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Organisation Challenge
Lack of confidence between subgroups Prejudices and stereotypes Poor teamwork Decreased productivity Intergroup conflict High staff turnover Unhealthy competition

Diversity Benefits
Enables a wide range of views to be present in an organization, including views that might challenge the status quo from all sides. Focuses and strengthens an organizations core values. Is instrumental in organizational change. Stimulates social, economic, intellectual, and emotional growth. Helps an organization understand its place in the global community.

The Generation Gap

Generation GI Silent Boomers Xers Millennial Year of Birth 1900s 1920s 1920s 1940s 1940s 1960s 1960s 1980s 1980s 2000s

The Generation Gap Model

Silent

Codrington and Marshall-Grant

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Boomers

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X ers

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Millennial

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Generation Y
Attitude: Attitude: Let's make the world a better place Likes: Likes: Shopping, labels, family, friends, the environment, technology Dislikes: Dislikes: Dishonesty, unbalanced lifestyles, ostentation Heroes: Heroes: Nelson Mandela, Princess Diana, the Dalai Lama, Bono, Harry Potter, Barney, Desmond Tutu

Generational recruiting: Baby Boomers

Career advancement is of key importance, as are promotional opportunities and the chance to make a real impact. impact. This is a generation that is desperate to do something meaningful before they retire. They want to be retire. remembered and are enticed by opportunities to do something significant. Offer them security and career significant. opportunities, upward mobility, and status. Money is a status. minor enticement and they are not focused on "doing their own thing" as much as on gaining some sort of status

Generational recruiting: Generation X

This is the generation that is skeptical of any offers of security or long-term commitments. Leaders are suspect longcommitments. and cynicism common. They will leave you for a nickel, as common. the saying goes. Offer them money, stock options, and the goes. chance to do what they want to do. They are excited by do. project work and by the chance to earn based on what they do rather than on what a boss says they should earn. earn. They are to the point and expect to be treated that way, too. Don't be too diplomatic or try to get them excited too. because of who they will be working for

Generational recruiting: Millenials

This is a generation that values balance and moderation. moderation. They want time to be with family and friends. They are friends. conformists and team players more than any other generation. generation. And, they show respect to leaders and want someone to look up to. Offer them flexible schedules, lots of to. time off and the chance to take long periods of time (without pay) to travel or do community service. Let them work for service. WWII or senior baby boomers that they respect. Honor their respect. parents this generation actually listens to them

Role of a Leader in a Team

Mentor Know Yourself and Others Facilitator Dealing with Others Manager Working with Others Producer Providing Quality Services Director Getting Things Done Visionary Seeing the Big Picture Entrepreneur Contributing to Organizational Success Broker Building Community Capacity

Doughnuts