SCORScholarCertificationStudyGuide AttendtheSCORFrameworklecture AsaSCORScandidate,youarerequiredtoattendthe2day(or16hourequivalent) SCORFrameworklecture.Thelectureprovidesinformationthatmaynotbeas explicitlydocumentedinthestudymaterials.

Whattobring: SCORReference(3ringbinder) SCORQuickReference(6fold) SCORFrameworklecturematerials(printorelectronic) Notepadorcomputer

Makesureyoutakeamplenotes.Theinstructorwillclarifythematerialspresented withexamplesandactualapplications. Youareencouragedtoparticipateintheinteractivesessionsandaskquestions.Our instructorswillreservetimetoansweryourquestions.Theanswermaybeprovided immediately,oratatimedeemedmoreappropriateduringorafterthelecture. Studythematerials CandidateswillneedtoreviewtheSCORSmaterialsinpreparationofthe examination.Candidateshaveaccesstothefollowingmaterialsandtools: SCORFrameworklectureslides;Downloadinstructionsaremailedto candidatesuponmandatoryregistration SCORReference(3ringbinder);Distributedbyuniversityfaculty SCORQuickReference(6foldcard);Distributedbyuniversityfaculty CandidatenotestakenduringtheSCORFrameworklecture SupplyChainCouncilforums(supplychain.org/forum) SupplyChainCouncilpapersandpresentations(supplychain.org/papers/list)

Checkwithyourprofessorforadditionalmaterialsthatmaybeavailablethroughyour university. Areasoffocus 1. Concepts;Studythedifferentconceptsdiscussedinthelecture: a. Processframeworks(vs.organizations) b. Keycomponentsofaframeworkandpurpose c. SCORwithinacompany d. Level2processclassifications(MaketoStock,MaketoOrder,etc) e. Hierarchicalrelationshipsandpurpose

2. Processes;Studytheprocesses: a. Level1processes;Youwillneedtobeabletolistall(5)level1 processesandunderstandtheactivitiestheycontain b. Level2processes;ditto c. Level3processes;Beabletorecognizelevel3processes,understand theirmeaning.E.g.PickproductisaDeliverprocessusedtodescribe situationswhereproductsarepickedtopreparetheshipmentofoneor moreorders. d. Numberingandsequencing;Understandtheprocessnumbering structureandrelationtosequenceofprocessflows e. Modeling;Youwillneedtobeabletorecognize,readandinterpret scopediagrams,geographicmaps,threaddiagramsandworkflows 3. Metrics;Studytheperformanceattributesandmetrics: a. Performanceattributes;Studyall(5)performanceattributes,purpose andinterpretation b. Level1metrics:Beabletolistall(10)level1metrics,understandtheir purpose,classificationandcalculations c. Level2metrics;Recognizealllevel2metrics d. Level3metrics;Understandthepurposeandrelationshiptolevel2 metrics. e. Numberingandimportance;Understandthemetricsclassificationand numberingandhowitrelatestoimportanceofametric. f. Scorecards;Studythepurposeofascorecard,learnthedifferenttypes ofscorecards g. Benchmarking;Understandthepurposeofbenchmarkingandreview thestepstocreateabenchmarkfromdatafrommultiplesupplychains. 4. Practices;StudytheSCORpractices a. Practiceclassifications;LearnwhatmakesaSCORbestpractice b. SCORbestpractices;Reviewthebestpracticesthathavebeen extensivelydocumented.Understandwhattheyare,whatthebenefits are. c. Specialapplicationbestpractices;ReviewtheGreenSCORandRiskbest practices. 5. Application;IntroductiontoanexampleSCORproject a. PhasesofaSCORproject;UnderstandthephasesofaSCORProject; purpose,deliverables b. SCORtoolsapplication;Studythedifferenttoolsavailable(scorecard, benchmark,threaddiagram,workflow,timestudies)andunderstand when/whytoapply c. Reviewdifferentbusinessscenariosandconsiderhowtodescribethese scenarios.Theinstructorwillprovideandexplainseveraldifferent businessscenarios.

Taketheexam TheSCORSexamisaformaltestconsistingof60multiple choicequestions.Allmaterialsandtoolsrequiredtotakethe exam,paper,pencils,sharpeners,willbeprovided. Candidatesareencouragedtoleavethefollowingitemsat home*)asthesearestrictlyforbiddenintheexamination room: Whattobring StudentID PhotoID

Cellphones Bags Computers Purses PDAs Food Radios Drinks Notepads *)Youruniversitytestingcentermaynothavefacilitiestosecurelystorerestricted itemssuchaspursesandelectronicdevices. Youruniversitywillensurethetestingcenterprovidestheoptimalconditionsto taketheexam.Roomtemperatureisapersonalpreferencehowever.Wetherefore recommendyouwearlayers. Makesureyouhaveafullnightsleepthenightbeforetheexam. Beontime.Fifteenminutesbeforethestarttheexaminationroomwillbeopenedto candidates.Pleasefollowtheinstructionsoftheexaminers.Theywillreadoutthe officialinstructions. AsaSCORScandidateyouarerequiredtosignanddateyourtestbooklettoattest youhavereadandunderstandtheconfidentialitypolicyandcopyrightstatement. Instructionsforrecordingyouranswersareprovidedonthebackofthebooklet. Readtheseinstructionscarefully. Besuretoreadeachquestioncarefully.Makesureyouunderstandthequestionand answerit.TheansweryouaretoselectistheoneyoubelieveistheBESTandMOST acceptableofthechoicesoffered.Besuretoanswerallquestions.Ifyouleavea questionblankitwillbescoredasansweredincorrectly. Returnallformsandmaterialstotheexaminers.Remember:Donottakeany materialsfromtheexaminationroombefore,duringoraftertheexam.

Exampleexaminationquestions 1. ProcessInquiryandQuoteisanElementofwhichofthefollowingprocesses? a. S3 b. S1 c. M2 d. D1 2. Reliability,Responsiveness,Agility,Cost,andAssetsare: a. Benchmarks b. Attributes c. Metrics d. Scorecards 3. ASupplyChainreportsAccountsPayable:$4.3m,CostofGoodsSold:$25.7m, andRevenue:$43.0mWhatistheDaysPayableOutstanding? a. 61days b. 37days c. 21days d. 18days 4. ThediagrambelowMOSTLIKELYrepresentswhichofthefollowing:

Maketostock Maketoorder Assembletoorder EngineertoOrder 5. Acarreturnedtothedealershipforanoilchangeorworntiresisanexample ofaprocessclassifiedinSCORas: a. ReturnFixedAssets b. ReturnDefectiveProducts c. ReturnMaintenance,RepairandOverhaul d. ReturnExcessProducts a. b. c. d.

6. ReturnofaRentalcartotherentalcenterisanexampleofaprocess classifiedinSCORas: a. ReturnFixedAssets b. ReturnDefectiveProducts c. ReturnMaintenance,RepairandOverhaul d. ReturnExcessProducts 7. ThenamesofthephasesoftheSCORProjectpresentedare: a. Plan,Analyze,Design,Release,andSurvey b. Organize,Discover,Analyze,Material,Work,andImplement c. Reliability,Responsiveness,Agility,CostandAssets d. Plan,Source,Make,Deliver,Return,andEnable 8. Comparinganorganizationsperformance,products,practices,and/or serviceswiththoseofotherorganizationsthatoperateinthesameor comparableindustryisthedefinitionofwhat? a. Parity b. Benchmarking c. Consulting d. ProcessReengineering 9. Produce and test is the name of which make process element? a. M1.3 b. M1.7 c. M2.7 d. M3.8 10. The PRIMARY purpose of the Geo map is to ________. a. identify if you do manufacturing in more then one country b. identify where your headquarters are or should c. identify level 3 processes d. identify material flows
11. WhichofthefollowingprocessesinvolvesTheordering,delivery,receiptand transferofrawmaterialitems,subassemblies,productand/orservices? a. Plan b. Source c. Make d. Deliver

12. AccordingtotheSCORprocesscodificationrules:EM.2isconsideredaLevel___ process?

1 2 3 4 13. Which is NOT a characteristic that determines the planning process according to SCOR? a. Level b. Horizon c. Frequency d. Complexity 14. A store receiving a product returned by a customer is described as which of the following processes: a. Deliver b. Deliver Return c. Source d. Source Return 15. The process highlighted with the question mark below is MOST LIKELY which of the following?

a. b. c. d.

a. b. c. d.

D1 M1 M2 S2

Answers to example examination questions Question 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 Answer d b a a c c b b a d b c d b c Store describes this process as DR, the customer performs SR. Make to Order process (M2), different materials brought in by two separate S1 processes and some materials by S2. Material flow identification is the primary objective. Answers b and c are examples of findings. Both examples are normal wear and tear Rental, leasing, container and pallet pooling are all examples of MRO processes 4.3 / 25.7 * 365 Notes