CERTIFIED QUALITY ANALYST

MODEL (CQA) EXAMINATION

PART 4
PROCESS QUALITY PRACTICES

EXAMINEE NAME:

_____________________________________________________

INSTRUCTIONS

You will have up to one hour and fifteen minutes to complete this section. A 10-minute warning
will be given. If you complete the section early, you may take a break between examination parts.
The test will be graded on number of correct answers.

HOW TO RESPOND TO QUESTIONS: The objective of the exam is to test your ability to apply
quality principles. Much of it will be your opinion and recommendation as a quality professional.
DO NOT WRITE COMPLETE SENTENCES OR PARAGRAPHS. INDICATE YOUR
RESPONSES IN BULLETED PHRASES. BE AS BRIEF AS POSSIBLE WHILE YOUR
PROPOSALS AND OBJECTIVES.

Tata Consultancy Services

India
1. The following Non-conformances have been raised during the recently conducted Quality audit of your
Project. You are to make an important delivery very soon and know that these non-conformances could
mean problems in your deliverables. What steps would you take to ensure that your deliverables are
defect free and there is no schedule slippage?

♦ Document Master List does not have an entry for the Project Plan
♦ An NCR raised during the last audit is yet to be closed.
♦ Project Plan does not include the frequency of recalculating the control limits for schedule slippage.
♦ No PMR has been conducted in the last 2 months
♦ Status report is incomplete
♦ No distribution list for LLD although 3 copies exist
♦ PL not trained in SPC techniques
♦ Contract has not been reviewed
♦ MATC allocation letter not available
♦ Causal analysis of the defects in workitems has not been carried out in the last two months
♦ The Defect prevention Checklist for the project is incomplete
♦ Evidence of review of the HLD is not available
♦ A technical crisis similar to that faced by the project has already been faced by another similar
project in the center. But the lessons learnt have not been used by the project, although available in
the Process Assets Database.
♦ Test cases not sufficient
♦ No log of system test defects
♦ The software libraries used to maintain the baseline version are not controlled
♦ No log of System test defects
♦ No detailed plan available for the System testing Phase
♦ Risks planned for do not match with those in the contract
♦ Standards to be followed for coding has not been referred to in the Project plan
2. Your organization believes in continous learning and training programs are held round the year. What
would you do to ensure participation and how will you measure success of the training program.
3. What would you conclude from each of the following and what will be your next action. Justify your
action on quality priciples.

a. The effort slippage is always over 100% in all projects

b. The defects found per FP in one particular project before the Module Testing phase is considerably
lower than the organization average
4. Your group has been asked to prepare a control chart to monitor the effort slippage. What steps would
you follow to construct these charts?

5. You are the Center Manager. As part of the organizational decision you have to implement the 3600
appraisal method for the appraisal of your managers in the following year. Your managers are
apprehensive of being appraised by their team members. How would you help implement this system?

6. Make a checklist for reviewing the User Requirement Specification document.

7. Differentiate Quality Assurance from Quality Control
8. Yours is an ISO 9001 certified organization. Recently, your CEO asked you to assess it on Software
CMM model and take steps to bring it to Managed process maturity level. What are the possible
additional things your organization may require to do now?