Metra riders try to maintain quiet cars

Two weeks after Metra launched its quiet car operation, some passengers are raving about the peace they say the program brings, while others say the cars really arent so quiet. Theres, like, super-rude people that either ignore that theyre on the quiet car or forget, said Moni Zamora, who frequently rides Metra. Passengers have asked Metra employees what to do when fellow riders dont obey the volume control, said Metra spokesman Michael Gillis. While conductors have been asking passengers to pipe down, Gillis said riders should do the same. We would like for them to politely and courteously request their fellow riders to adhere to the quiet car rules, Gillis said. We want everyone to remember that no matter where theyre sitting, they should be treating their fellow riders with courtesy and respect. Asking a fellow rider to quiet down can be tricky, so Jacqueline Whitmore, founder of etiquetteexpert.com, offered these tips: Politely and diplomatically say, Excuse me, but this is a quiet car, would you mind keeping your voice down? Whitmore said. Or say, Im trying to get some work done. This is a quiet car. Remember, you cannot control your neighbors response, Whitmore said. You can only control the way you react. If that persons really being disruptive, its sometimes best not to say something, she said. In this case, find a conductor and ask him or her to deal with the problem, Whitmore suggested. She recommends speaking to the person but said body language can be used as a backup. One can give the loud passenger the look or put a finger to the mouth to ask for quiet. Alissa Groeninger

Tips on asking fellow riders to pipe down

I Act apologetic. I Assume the person does not
know he or she is breaking the rule. I Its not necessarily what you say, but how you say it, Whitmore says. I Be nice when approaching the noisy offender. I Use a gentle, polite voice. I Smile. I Use humor.

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