3968 Dharmendra 20questionans

answer all the questions
1. which feature of a battery helps us in determining the amount of power left in it?
solution:-
the windows system tray battery gauge display the battery charge level when you first receive
your notebook, or when the notebook is not used for a long period of time. if the battery gauge
becomes inaccurate, you must recalibrate your battery.
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2. how to identify whether a notebook has come with usb 1.1 or usb 2.0 port?
solution:-
agent:-we can check this information from adt tool where we can insert the model number and
find out product information
customer:- they can can finout through msinfo32 command under main heading of system
summary-->components
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3. list the steps to calibrate the battery.
solution:- to calibrate a battery pack, you must fully charge, fully discharge, and then fully
recharge the battery pack.
charging the battery pack:---

charge the battery pack while the notebook is in use. to charge the battery pack:
insert the battery pack into the notebook.

connect the notebook to external power. (the battery light is on as the battery pack charges.)
leave the notebook connected to external power until the battery pack is fully charged. (the
battery light turns off.)
discharging the battery pack
to fully discharge the battery pack:
right-click the power icon on the taskbar and select adjust power properties, or select start →
control panel → performance and maintenance → power options → power schemes
make a note of all settings in the plugged in column and all settings in the running on batteries
column, so you can reset them after calibration.
use the lists to set each item in both columns to never.
select ok.
disconnect the notebook from the external power source, but do not turn off the notebook.
run the notebook on battery power until the battery pack is fully discharged. when the battery
pack is fully discharged, the battery light turns off and the notebook shuts down.
caution! after calibrating the battery pack, reenable hibernation. to reenable hibernation, select
start → control panel → performance and maintenance → power options → hibernate tab, and
then select the enable hibernation check box
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4. what are the differences between windows xp home and windows xp professional operating
systems?
solution:-
windows xp home edition
windows xp home edition includes a number of enhancements over windows 2000 professional.
these include:
home user interface,
improved software (application) and hardware compatibility
simplified security
simplified log-on featuring new "welcome" screen
fast user switching
a new user interface featuring context-sensitive, task-oriented web views
enhanced support for digital media (movies, pictures, music)
directx 8.1 multimedia libraries for gaming
windows xp professional:- windows 2000 based , bussiness(joined) user and home

user(disjoined) interface
at its most basic level, xp professional is a business- and power-user oriented superset of home
edition. because this orientation, it includes features that wouldn't be appropriate, or would be too
complex, for the typical home user. the most obvious difference is security, which is vastly
simplified in home edition. each interactive user in xp home is assumed to be a member of the
owners local group, which is the windows xp equivalent of the windows 2000 administrator
account: this means that anyone who logs on to a home edition machine has full control. likewise,
the backup operators, power users, and replicator groups from windows 2000/xp pro are missing
from home edition, and a new group, called restricted users, is added. hidden administrative
shares (c$, etc.) are also unavailable in home edition.
"professional edition is a strict superset of home edition," confirmed chris jones, vice president of
the windows client group. "everything you can do in home edition, you can do in pro. so we do
think there are home users who will buy pro." jones' distinction is a good one: with windows xp,
the professional edition is finally a superset of all the desktop clients that came before (windows
me and windows 2000 professional) as well as of its new sibling. so when discussing the
differences between the editions, it's best to simply describe those features in pro that you can't
get in home edition.
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5. what is the difference between discreet and uma memory?
solution:-
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6. . if a customer wants to disable tapping feature on the touchpad, how will you help him ?
solution:-
to disable alps touchpad movement:
click start > control panel > mouse > others tab.
in the "usage of touch pad and ps/2 mouse" section, clear the "use touch pad and ps/2 mouse"
checkbox.
click the apply button.
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7. what are the differences between port replicator and an expansion base?
solution:-
port replicator:---turn your notebook into a complete workstation by connecting virtually any high-
speed parallel, serial, audio, or 10/100-base t network device. it's easy with the targus® mobile
port replicator.
requires microsoft windows 2000, me, or xp.
• expand your notebook's capabilities by adding audio, ethernet, serial, parallel, and several usb
devices such as mice, joysticks, and keyboards
• connect all your peripherals via the included 5 usb 2.0 a type ports, 1 usb 2.0 b type (upstream)
port, high-speed db-25 bi-directional parallel port, db-9 serial port, and 10/100base-t ethernet (rj-
45) port. vga port not included
• enjoy plug-and-play connectivity: new devices are automatically recognized; there's no need to
reboot
expansion base:--- create a cordless desktop experience with your higher-resolution or wide-
angle notebook pc with one simple tool: the hp xb2000 notebook expansion base. its height-
adjustable, elevated, eye-level viewing, plus wireless keyboard and mouse, and integrated
speakers will make your computing supremely comfortable without compromising your mobility.
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8. customer issue – i have an xt5377qv model notebook and want to upgrade the processor. what
speeds i can install in it?
solution:-
you cannot upgrade the processor this model come with intel pentium 4, 2.66ghz 400mhz front
side bus
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9. 18. customer issue – i could not make my notebook read sony memory stick duo card. i used
the adapter to insert it in the 6 in 1 card reader. are there any compatibility issues?
solution:-
the sony branded msac-m2 duo adapter is incompatible with many hp and compaq notebooks.
when inserted into the 6-in-1 card reader, the case shorts the power and ground pins, causing
the notebook pc to shutdown. the media card and the card reader may also be damaged.
the memory stick duo adapter is coated with conductive material, which shorts the power and
ground pins when inserted.
remove the duo adapter and restart the notebook. if the notebook functions properly, do not
attempt to use this card with your notebook pc again. if the notebook fails to boot or the card
reader fails, contact hp service for assistance.
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10. customer issue – i have a dv1130ca model and want to know whether i can install 333 mhz
memory modules?
solution:- above model dv1130ca system configuration is 512mb ddr (2 x 256mb) at 266mhz s, he
cannot install 333 mhz memory modules
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11. customer issue – i have a zv5227wm notebook and want to buy a 12- cell li-ion battery. can
you provide me the part number? i also want to know whether this model comes with any
expansion port connecter.
solution:- part number is 371915-001 $210.00 battery pack - 14.8v, 6.0a, 2.0ahr, 12-cell lithium-
ion (li-ion)
no. expansion port connecter is shipped with that product you can buy it from from link:-
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12. 1. i installed xp professional on my dv8013cl notebook and i observed that all the features of
touchpad are not working. is there any driver to make this work?
solution:-
you can dowload the drivers from below link
ftp://ftp.hp.com/pub/softpaq/sp32501-33000/sp32647.exe
installation instructions
1. download the softpaq .exe file to a directory on your hard drive.

2. execute the downloaded file and follow the on-screen instructions.
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13. i want to know whether my pavilion notebook supports bluetooth and i want to know more
about bluetooth. can you send me manual? my notebook serial number is cnd6190bv3.
solution:- your notebook support bluetooth in your notebook you have sps-usb,wireless,
bluetooth, . you can get more information about bluetooth from below link ;-
http://h10025.www1.hp.com/ewfrf/wc/genericdocument?lc=en&cc=us&docname=c00045315&dlc
=en&lang=en
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14. i’m unable to read keys on my zt3101us notebook keyboard and i want to buy a new one.
what is the part number of the keyboard
solution:- part number for your nootebook keyboard is 337016-001 you can buy it from following
link:-
http://h20141.www2.hp.com/hpparts/cart.asp?mscssid=8aarelgp9xla9kc0qxgm5uu8mp67bww7&
notbulk=&notfound=&notorderable=
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answer the following in the form of e-mail:
15. hp e-mail support

webform_submit_time : wed aug 16 01:25:29 edt 2006
webform_url :
http://wwemail.support.hp.com/fd2/emailform?countrycode=us&langcode=en&sni=hppavilion3627
54
remote_host : wwemail.support.hp.com
language : united states - english [en]
template : hpq_pc
product_name : hp pavilion a305wb desktop pc
first_name : heather
last_name : mccloud
email_address : hmccloud041981@yahoo.com
phone_number : 3047521299
country_areacode : 11
country : united states of america [us]
problem_area : other
purchase_date : jun/2003
serial_number : mxk34714w8
operating_system : microsoft windows xp
model_number :
accessory_items :
other_accessory :
cddvd_installed : cd/dvd originally installed on pc
error_message :
problem_description : when trying to make certain changes, the computer states that i do not
have administrative privledges and i do not remember the password at the time of setup.
trouble_shooting :
setting_changes :
tech_skill : intermediate
solution:- hello heather, i think you forget your password which is neccesary for changing your
setting so, i suggest u to take backup of your all important data and restore the entire os with the
help of the restore cd which is comes with your pc
step 1) boot from your cd
follow the instructions
---------------------------------------------------------------------------------------------------
webform_submit_time : tue aug 15 02:35:08 edt 2006
webform_url :
28
template : hpq_pc
product_name : hp pavilion a446x desktop pc
first_name : richard
last_name : scott
email_address : rcscott@netscape.com
phone_number : 253.383.1582
purchase_date : mar/2004
serial_number : mxm40309n1
model_number : pavilion a446x
accessory_items :
other_accessory :
error_message :
problem_description : windows hangs up when i try to shut down. this occurs the moment that i
hit start and i'm asked whether i want to shut down, restart or standby. when i hit alt-ctrl-delete, i
am able to continue the shut down process with task manager, but the process stops at
"windows is shutting down" and i'm forced to turn off the computer manually with the power
button.
trouble_shooting : i've done virus and spyware scans, updated the bios, turned off all power
options, checked to see if it might be a sound file issue (it wasn't), deleted temporary internet
files, cleared history, cleared ssl state.
setting_changes : the problem seemed to start after i played a streaming video of a weather
forecast from a tv channel website.
solution:-
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*********************

webform_url :
23
template : hpq_pc
product_name : hp pavilion a287x desktop pc (us/can)
first_name : lauren
last_name : mccauley
email_address : kaosracerchick@yahoo.com
phone_number : 817-932-0231
purchase_date : jun/2003
serial_number : mxk3250h0z
model_number : dm178a-aba
accessory_items :
other_accessory :
cddvd_installed : select
error_message :
problem_description : my computer is unable to actually download its updates, it hasnt done so in
about 7 months. i have no idea what to do at this point. please help|
trouble_shooting :
setting_changes : no
solution:- hello, lauren if you want to update your system try below steps:-
click on start---> control panel---->automatic update . when you click on this option you get
window where you need to check automatically(recommended) radio button.then close control
panel.
for more help log on to www.hp.com
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***********************************
18.
hp e-mail support
webform_url :
516
template : hpq_pc
product_name : a1229x
first_name : maxine
last_name : fuller
email_address : maxi65m@yahoo.com
phone_number : 318-322-5816
purchase_date : nov/2005
serial_number : mxf539029j
model_number : pavilion a1229x
accessory_items :
other_accessory :
error_message : none
problem_description : is there a reason my pc won't change my home page? i have tried
repeatedly with no success.
trouble_shooting : none
setting_changes : no
solution:- hello, maxine, try below solution if still your problem is not solved you need to update
your norton anti-virus
restore system to an earlier date
step 1).click start, and click help and support.
step 2)on the help and support panel, click system restore and follow the instructions. select the
earliest date available to restore windows.
dates shown on the panel in bold type contain a restore point.
step 3) click on that point and restore the system
---------------------------------------------------------------------------------------------------
19.hp e-mail support

webform_submit_time : sun aug 13 23:15:10 edt 2006
webform_url :
http://wwemail.support.hp.com/fd2/emailform?countrycode=us&langcode=en&sni=hppavillio2832
1
template : hpq_pc
product_name : hp pavilion xl866 desktop pc (us)
first_name : rolando
last_name : c
email_address : rol4ndo@ufl.edu
problem_area : speakers/sound
purchase_date : aug/2003
serial_number : us05104883
operating_system : microsoft windows me
model_number : xl866
accessory_items :
other_accessory :
error_message :
problem_description : there is no audio coming from the computer at all. and under hardware
devices there is no "sound, multimedia, gaming" icon that would list the sound devices or sound
cards.
trouble_shooting : i called technical support and my case number is 7332732973
setting_changes :
solution :- in order resolve that problem you have to update the sound drivers for which i am
sending below link
paste this link in your explorer address bar
ftp://ftp.hp.com/pub/personal_computing/software/ivupdate.exe
save above driver on your desktop an install is .
if problem is not fixed is not fixed check the below link for more help:-
http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&docname=bph07154&product=58
244&dlc=en&lang=en
**********************************
20.hp e-mail support

webform_submit_time : sun aug 13 03:04:09 edt 2006
webform_url :
127
template : hpq_pc
product_name : s7520n
first_name : guido
last_name : walter
email_address : guidowalter@yahoo.com
problem_area : hardware
purchase_date : aug/2006
serial_number : cnh6222cxn
model_number : s7520n
accessory_items :
other_accessory :
cddvd_installed : select
error_message :
problem_description : i installed xp pro on this machine and wish to have drivers for the devices
installed in the pc. where can i find the drivers?
trouble_shooting :
setting_changes :
solution :- hello gudio, you can find all drivers for your system in below link:-
http://h10025.www1.hp.com/ewfrf/wc/softwarelist?lc=en&cc=us&lang=en&dlc=en&product=21496
8&os=228
paste this link in your explorer address bar, and choose which driver you want and save that
driver in desktop and then double click on it in order to install that particular driver.
*************************

3968 Dharmendra 20questionans

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3968 Dharmendra 20questionans

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answer all the questions

charging the battery pack:---

insert the battery pack into the notebook.

discharging the battery pack

to fully discharge the battery pack:

windows xp professional:- windows 2000 based , bussiness(joined) user and home

1. download the softpaq .exe file to a directory on your hard drive.

15. hp e-mail support

17. hp e-mail support

restore system to an earlier date

step 1).click start, and click help and support.

step 3) click on that point and restore the system

19.hp e-mail support

20.hp e-mail support

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