Interview questions for desktop support engineer - Geeks Talk

Page 3 of 11

07-07-2008

r4zi3l
Junior Member Re: Interview questions for desktop support engineer

I launch IE and I get a message telling me that my Active X controls are disabled. How do I re question ----> If the button to customise the Active X control is greyed out, why may this be? *Where do you enter the details for automatic config scripts in IE? *My Excel starts up, starts loading the Plug-ins and freezes. how would you go about fixing th *If my Blackberry stopped recieveing emails, how would you go about resolving this? *What percentage of importance would you say customer service skills and technical skills hav *How else (other than joining a PC to the domain) can I get the machine name in the Domain my PST is corrupt and can not be repaired, what do you do? Name another way of joining a PC to domain? A manager can not print to network printer but all other users can, what do you do? Whats the printer registry file name? Name 5 reasons why a user might not be able to logon to the network? Explain how DHCP works? A user has a laptop that runs fast on the network (at work) but slow at home? Explain what c Explain how to share outlook calenders and the type of permissions you need to assign. A user can log on to the network but has no internet connection? explain what could be the problem. A users application on their desktop is not working, explain what you would do to resolve this What is the difference between a UNC and drive mapping? How do you import external data into a Excel spreadsheet? What is a mail merge and how does it work? Explain what TCP/IP is and how it works? Laptop Questions 1) A user operating his laptop from home finds it very slow, but when using the laptop at the the possible reasons be while it was slow at home? 2) A Manager takes his laptop abroad and operates it with no problem using his mobile. Once no longer works. What could the possible reasons for this be? What could be the cause of an error stating that NTLDR is missing when trying to boot?

http://www.geekinterview.com/talk/11176-interview-questions-for-desktop-support-engine... 04-Jan-10

Interview questions for desktop support engineer - Geeks Talk

Page 4 of 11

What is the file extension for an Excel Add-in file? What is the difference between a .PST file and a .OST file? How would you obtain the MAC address from a machine? A blackberry user is abroad and is not receiving e-mails, he notices that he has gprs in lowerc done to fix this problem? Name 5 reasons why a user might not be able to logon to the network? Explain how DHCP works? A user has a laptop that runs fast on the network (at work) but slow at home? Explain what c Explain how to share outlook calenders and the type of permissions you need to assign. A user can log on to the network but has no internet connection? explain what could be the problem. A users application on their desktop is not working, explain what you would do to resolve this What is the difference between a UNC and drive mapping? How do you import external data into a Excel spreadsheet? What is a mail merge and how does it work? Explain what TCP/IP is and how it works? In word how would you alter auto recovery to save every 5 mins instead of every 10 ? Answer: Tools / Other / Save If a customers blackberry stopped syncing their calendar wirelessly, what would you do? If a customer deleted a mail from his blackberry, but it did delete from his mailbox, how woul The deputy equities manager demands access to a legal shared drive, as he does not have the night and you are the only one left in the office what would you do? Follow on: if the decision makers are unreachable, what would you do? if the deputy equity m pound contract depends on him getting access to this shared drive, what would you do ? if he who starts shouting at you and threatening to get you the sack, what would you do ?

The Following 4 Users Say Thank You to r4zi3l For This Useful Post: aveesam, parijesh, santosh kr., yashdip
07-11-2008

sitarb
Junior Member

http://www.geekinterview.com/talk/11176-interview-questions-for-desktop-support-engine... 04-Jan-10

Interview questions for desktop support engineer - Geeks Talk

Page 5 of 11

Re: Interview questions for desktop support engineer

I launch IE and I get a message telling me that my Active X controls are disabled. How do I re question ----> If the button to customise the Active X control is greyed out, why may this be? *Where do you enter the details for automatic config scripts in IE? *My Excel starts up, starts loading the Plug-ins and freezes. how would you go about fixing th *If my Blackberry stopped recieveing emails, how would you go about resolving this? *What percentage of importance would you say customer service skills and technical skills hav *How else (other than joining a PC to the domain) can I get the machine name in the Domain my PST is corrupt and can not be repaired, what do you do? Name another way of joining a PC to domain? A manager can not print to network printer but all other users can, what do you do? Whats the printer registry file name? Name 5 reasons why a user might not be able to logon to the network? Explain how DHCP works? A user has a laptop that runs fast on the network (at work) but slow at home? Explain what c Explain how to share outlook calenders and the type of permissions you need to assign. A user can log on to the network but has no internet connection? explain what could be the problem. A users application on their desktop is not working, explain what you would do to resolve this What is the difference between a UNC and drive mapping? How do you import external data into a Excel spreadsheet? What is a mail merge and how does it work? Explain what TCP/IP is and how it works? Laptop Questions 1) A user operating his laptop from home finds it very slow, but when using the laptop at the the possible reasons be while it was slow at home? 2) A Manager takes his laptop abroad and operates it with no problem using his mobile. Once no longer works. What could the possible reasons for this be? What could be the cause of an error stating that NTLDR is missing when trying to boot? What is the file extension for an Excel Add-in file? What is the difference between a .PST file and a .OST file?

http://www.geekinterview.com/talk/11176-interview-questions-for-desktop-support-engine... 04-Jan-10

Interview questions for desktop support engineer - Geeks Talk

Page 6 of 11

How would you obtain the MAC address from a machine? A blackberry user is abroad and is not receiving e-mails, he notices that he has gprs in lowerc done to fix this problem? Name 5 reasons why a user might not be able to logon to the network? Explain how DHCP works? A user has a laptop that runs fast on the network (at work) but slow at home? Explain what c Explain how to share outlook calenders and the type of permissions you need to assign. A user can log on to the network but has no internet connection? explain what could be the problem. A users application on their desktop is not working, explain what you would do to resolve this What is the difference between a UNC and drive mapping? How do you import external data into a Excel spreadsheet? What is a mail merge and how does it work? Explain what TCP/IP is and how it works? In word how would you alter auto recovery to save every 5 mins instead of every 10 ? Answer: Tools / Other / Save If a customers blackberry stopped syncing their calendar wirelessly, what would you do? If a customer deleted a mail from his blackberry, but it did delete from his mailbox, how woul The deputy equities manager demands access to a legal shared drive, as he does not have the night and you are the only one left in the office what would you do? Follow on: if the decision makers are unreachable, what would you do? if the deputy equity m pound contract depends on him getting access to this shared drive, what would you do ? if he who starts shouting at you and threatening to get you the sack, what would you do ?

The Following 3 Users Say Thank You to sitarb For This Useful Post: bernard3030, r.ifar, yashdip
07-14-2008

Tcowles1
Junior Member

Re: Interview questions for desktop support engineer

http://www.geekinterview.com/talk/11176-interview-questions-for-desktop-support-engine... 04-Jan-10

Interview questions for desktop support engineer - Geeks Talk

Page 7 of 11

Hi... Lot of good questions here... I have a few of your answers and will try to get you more a i get a message telling me that my active x controls are disabled. How do i re enable them? a > internet options - advanced tab - >security ---> follow on question ----> if the button to cu greyed out, why may this be? answer: there may be a local machine or domain policy in place or insufficient permission to change. *where do you enter the details for automatic config scri menu bar -> options -> connections tab-> settings *my excel starts up, starts loading the plu you go about fixing this? answer: press windows key + r to bring up the run dialog - or start t excel starts in safe mode, then you can go through the administrative parts of the program to changes remove or disable plugins causing problem. Once done, exit excel and reboot the sys normally. Here is a good web site for excel i found helpful - > bo's excel tips & tricks page 6 * recieveing emails, how would you go about resolving this? question to person asking question blackberry enterprise server or is there another service being used to relay messages? possib the service is started on the machine that is setup to forward messages to the clients if black all services on the for the black berry enterprise server are started and running - verify also a messages - the server may just need to be restarted or rebooted... If this is an outside servic outages or problems with the outside service provider if no problems with the outside provide to the account settings for the client have changed in some way. *what percentage of importa service skills and technical skills have? answer: 100% all the time they are equally important satisfaction and job preformance. *how else (other than joining a pc to the domain) can i get answer: ipconfig /all will display the host name - see explaination for - get mac address for m not be repaired, what do you do? answer: if scanpst does not work from outlook then there ar utilities that i have used to repair a corrupted pst - i would research and use on of these utiliti another way of joining a pc to domain? answer: right click on my computer - then properties see: gateway support - joining a domain (for more detail) a manager can not print to network what do you do? answer: ask him to check of the printer is greyed out - or offline - to do this and faxes - click on printer to highlight - right click - verify printer is online and set for the de registry file name? answer: printers additional answers: area used before printing actual print spooled to the disk device before printing - server work spool locations can be found in the re system -> current control set -> control -> - print - defaultspooldirectory - this is where the k the print spooler to another disk drive or location - if needed, for preformance issuses or disk used to print the jobs? print spooler - if no one can print to any job - check the print spooler a go to start then run type the following in the run command line - services.msc - then look for states running and no one can print - try stopping and restarting the service chances are it is a user might not be able to logon to the network? answers: 1: verify tcp/ip settings are correc same tcp/ip address as the current network to log on to - make sure you can ping the domain addres also verify that you can ping the gateway address of the router. 2: check account coul password changed also check to be sure computer account is not disbled. 3: verify tcp ip stac also verify network cable is pluged in and port is active. 4: verify there is not port security set computer from logging on to the network if it was moved from one location to another. Explai laptop that runs fast on the network (at work) but slow at home? explain what could be the p may be attemting to use resources or map resources that have been allocated or supplied by any set policies for a machine or user. - tell the client to connect to the vpn and then see if th Explain how to share outlook calenders and the type of permissions you need to assign. A use has no internet connection? explain what could be the problem. A users application on their d what you would do to resolve this problem what is the difference between a unc and drive ma external data into a excel spreadsheet? what is a mail merge and how does it work? explain w see question below.... Laptop questions 1) a user operating his laptop from home finds it very at the office is very fast. What could the possible reasons be while it was slow at home? 2) a m and operates it with no problem using his mobile. Once he gets back the uk his modem no lon possible reasons for this be? what could be the cause of an error stating that ntldr is missing w check to verify the system is not attemptint to boot from another device - like a floppy or cd be a defective boot partition, bad disk boot sector or virus has attacked the boot sector usuall What is the file extension for an excel add-in file? answer - .xll - see : file extension .xll - exce information) what is the difference between a .pst file and a .ost file? - (same as above: - see

http://www.geekinterview.com/talk/11176-interview-questions-for-desktop-support-engine... 04-Jan-10

Interview questions for desktop support engineer - Geeks Talk

Page 8 of 11

you obtain the mac address from a machine? answer: go to start the run type in the comman a dos prompt on the dos command prompt type in the following command ipconfig /all - this w for the machine and some other important ip information. A blackberry user is abroad and is n that he has gprs in lowercase on his device. What can be done to fix this problem? answer: fr could be the service is not working correctly or possibly blocked by a firewall, it could even be needs to be upgraded. I would contact the service provider to completly verify the error on th user might not be able to logon to the network? explain how dhcp works? answer: dhcp assig range of selected allocated addresses configured on the dhcp server - when a pc, client or dev network it sends out an dhcpdiscover broadcast to find a dchp server the dhcp server the auth network will then sends back to the client the dhcpoffer back to the client. - (if there are more network then it is the first offer back to the client the client accepts the ip address) to see wha address to the client - command line - ipconfig / all here is the long version - article - microso work? answer - below: for dhcp to work properly, you must have at least one dhcp server and network. You'll also need a range of tcp/ip addresses to assign, as well as the gateway addres Fortunately, windows nt comes with dhcp support as part of its available services. Most of the probably already support dhcp. Dhcp support also comes as part of windows 95 and 98, os/2 linux. You can even employ dhcp support on windows 3.11 for workgroups workstations. Duri workstation gets its tcp/ip addressing information from the server. Keep in mind that this add server simply gives the client an address "lease" that can expire and must be renewed on a re obtains and maintains its address leases through several handshaking phases known as states include: initialization selection requesting binding renewal rebinding during initializa until it needs a tcp/ip address. The client then loads an empty tcp/ip address and broadcasts a network. The dhcpdiscover packet contains the workstation's name and media access control contain the last tcp/ip address the client obtained from the server. With this information, the s client the same address it received on its last request. When an active dhcp server hears the d selection state begins. The server reserves an address from its list and broadcasts a response response, called a dhcpoffer packet, contains a proposed tcp/ip address for the workstation al address, subnet mask information, length of lease, and the tcp/ip address of the dhcp server workstation does with the dhcpdiscover packet, a dhcp server must broadcast over the netwo Both systems must start with mass broadcasts because tcp/ip isn't configured yet on the clien communication. If the client doesn't receive a dhcpoffer packet at startup, it tries up to four m period. The four retries occur randomly but are based on a loose pattern. The client retries ea 8-, and 16-second intervals with a random time between 0 and 1000 milliseconds tacked on t never receives a response, it waits five minutes and the process begins again. After the client requesting state begins. The client generates a dhcprequest packet, which accepts the tcp/ip that issued the dhcpoffer packet. The dhcprequest packet includes the tcp/ip address of the se address. If the client needs any additional configuration information, such as a default gatewa includes the request in the packet. If you have more than one dhcp server on your network, y than one dhcpoffer packet. If this happens, the client will choose one of the offers and discard selects the first offer received, but this is not always the case.) to wrap up the requesting stat broadcast of the dhcprequest packet. All dhcp servers on the network receive the packet and information to their own address. If the server's address doesn't match the one in the packet, address it had reserved for the client in its own specific dhcpoffer packet. If a server finds its dhcprequest packet, it responds to the client with a dhcpack packet. This packet contains the additional information the client requested. When the client receives the dhcpack packet, it be binding the assigned address to the tcp/ip protocol running on its network card and then finish client can communicate on the network using tcp/ip. The client keeps the tcp/ip address assig lease which you can adjust, or until you manually shut it off. If you keep the client running co the end of its lease period. When the client reaches 50 percent of its assigned lease time, it w client sends a dhcprequest packet directly to the server that gave it its tcp/ip address. The dh sends back a dhcpack packet, which contains the new lease and any configuration information the initial lease. If the client can't communicate with the server that granted its lease, it will d operate normally. When 87.5 percent of the client's lease time expires, the client begins to pa phase. During the rebinding phase, the client begins broadcasting dhcprequest packets across

http://www.geekinterview.com/talk/11176-interview-questions-for-desktop-support-engine... 04-Jan-10

Interview questions for desktop support engineer - Geeks Talk

Page 9 of 11

that will respond to it. The current dhcp server may respond with a dhcpack packet that allow address it was assigned initially. Or it may send a dhcpnak packet, which forces the client to r new tcp/ip address and lease. If it accepts the dhcpnak packet, the client begins the whole pr phase. If the client can't reach a dhcp server by the time its lease expires, it must stop using this point, it can no longer communicate with other workstations on the network using tcp/ip. initialization phase again and start broadcasting dhcprequest packets in an attempt to get a n that runs fast on the network (at work) but slow at home? explain what could be the problem calenders and the type of permissions you need to assign. A user can log on to the network b explain what could be the problem. There could be a security policy in place to stop that user internet you can check the policy's applied to the computer by typing on the start run comma possible the client machine does not have the correct gateway address configured. If you can by ip and not by name it is possible dns is not working correctly, try to ping the known gatew if sucessfull then try to ping 4.2.2.2 this is an internet address. A users application on their de what you would do to resolve this problem what is the difference between a unc and drive ma external data into a excel spreadsheet? what is a mail merge and how does it work? explain w answer: tcp/ip by definition is a data transmission protocol suite used for transmitting data be basis for standard protocols on the internet. Here is the web site for the long answer: microso and faq in word how would you alter auto recovery to save every 5 mins instead of every 10 ? customers blackberry stopped syncing their calendar wirelessly, what would you do? answer: working - ie contacts and email then check sync settings and verify calandar is set to sync if a his blackberry, but it did delete from his mailbox, how would you resolve this? the deputy equ to a legal shared drive, as he does not have the correct permissions, it is late at night and you office what would you do? follow on: if the decision makers are unreachable, what would you manager tells you a multi-million pound contract depends on him getting access to this shared he then gets the equities manager who starts shouting at you and threatening to get you the some of these will help you and anyone else out there... Take care... And good luck... Tim

The Following 3 Users Say Thank You to Tcowles1 For This Useful Post: parijesh, parvez.ahamed.khalid, yashdip
08-04-2008

villival
Junior Member

Re: Interview questions for desktop support engineer

Can any tell abt DNS installation in 2003

The Following User Says Thank You to villival For This Useful Post: prasadvidhate.9
08-05-2008

Sridevichitthu
Expert Member

http://www.geekinterview.com/talk/11176-interview-questions-for-desktop-support-engine... 04-Jan-10