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November 2008
Oracle Part No. E13934-01 Copyright 2008 Oracle. All rights reserved. Oracle is a registered trademark of Oracle Corporation and/or its affiliates. Other names may be trademarks of their respective owners.
Siebel Release Media Planning Your System Installation Maintenance Releases Installing Siebel CRM Applications Third-Party Applications Data Model Information Contacting Technical Support
Formoreinformationaboutsupportedplatforms,seeSiebel SystemRequirementsandSupportedPlatformsonOracleTechnology Network. http://www.oracle.com/technology/documentation/ siebelsrsp.html Language Media Languagefilescategorizedbyproduct categoryandproductnameareavailable.Languagemedia supportsaspecificlanguageforallapplicableproductsand platforms. Encryption Media ProvidesstrongencryptionsupportforSiebel productsandcanbeinstalledafterbaseproductinstallation.(Base productsareaprerequisite.)Encryptionpackscontainno languagecomponents. SiebelStrongEncryptionPack(SSEP)canbeusedforencrypting andincreasingencryptionstrengthonexistingapplicationdata.
SiebelLoyaltyManager.Requiresthesamekeysasin8.0. SiebelLoyaltyMemberServicesRepresentative.Requires keysforbothproducts:LoyaltyMemberServicesRepresenta tiveplusSiebelLoyaltyManager. SiebelLoyaltyCustomerPortal.Usethesamekeysasin8.0. SiebelLoyaltyPartnerPortal.Usethesamekeysasin8.0. SiebelLoyaltyServiceAgentConsole.(newfor8.1)Requires keysforbothofthefollowingproducts:LoyaltyMemberSer vicesRepresentativeplustherelevantSIAServiceBase(for example,SiebelCommunicationsServiceBase). SiebelLoyaltyEngine.(Standardedition)Nokeyrequired. RelatedSiebelUserInterface(UI)viewsareincludedinthe SiebelLoyaltyManagerproduct. SiebelLoyaltyEngine.(MultiPartneredition)Nokeyis required.RelatedSiebelUIviewsareincludedintheSiebel LoyaltyManagerproduct.
ProductZIPfilesanddocumentationareavailableonOracle EDelivery. http://edelivery.oracle.com/ ThelatestonlineversionofSiebelBookshelfcanbefoundinthe SiebelApplicationsareaoftheOracleTechnologyNetwork(OTN) Documentationpage. http://www.oracle.com/technology/documentation Related Resources Othercontentrelatedtoinstallingor upgradingtoSiebel8.1.1includesthefollowing:
RelevantdocumentsfromtheSiebelBookshelf,includingthe following:
Maintenance Releases
OracletypicallyprovidesadditionalSiebelreleasesthatcanbe installedontopofyourexistingbaseproductinstallation.These releasesarecollectivelyknownasmaintenancereleases. Releasesthatcanbeinstalledasmaintenancereleasesincludefix packreleases(fourdigitreleases,suchas8.1.1.1or8.1.1.2)and QuickFixreleases.
Fordocumentationexamples,seetheappropriateMaintenance ReleaseGuideonOracleMetaLink3.
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Createyourdatabaseinstance.SeeConfiguringtheRDBMS inSiebelInstallationGuide. ObtainSiebelmediaandcreateaSiebelinstallationimageon thenetwork,fromwhichinstallationswillbeperformed.See CreatingtheSiebelInstallationImageontheNetworkin SiebelInstallationGuide. Installrequiredandoptionalthirdpartyproducts.SeeSiebel SystemRequirementsandSupportedPlatformsonOracle TechnologyNetworkandSiebelBusinessApplications ThirdPartyBookshelfintheSiebelCRM8.1.1MediaPackon OracleEDelivery. (Optional)Installsearchproducts.Forspecificguidelinesand requirements,seeSiebelSearchAdministrationGuide. CreatedirectoriesforSiebelsoftwareandtheSiebelFile System.SeeGeneralConsiderationsinPlanningYourSiebel DeploymentinSiebelInstallationGuide. CreatetherequiredSiebelaccounts.SeeCreatingtheSiebel ServiceOwnerAccountinSiebelInstallationGuide.
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SeeOracleMetaLink3forotherupgraderelateddocumentation.
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Third-Party Applications
YourcompanyslicenseagreementwithOraclesetsforththe permittedusesoflicensekeystoapplicablethirdpartyproducts. Formoreinformationaboutthirdpartyapplications,seeSiebel SystemRequirementsandSupportedPlatformsonOracleTechnology Network.
Third-Party Documentation
Foryourconvenience,weincludethirdpartyproduct documentationasadownloadableZIPfilefromOracle EDelivery. http://edelivery.oracle.com/
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OracleMetaLink 3
OracleMetaLink3istheprimarychannelforDesignatedContacts tologServiceRequeststoTechnicalSupport.Bysubmittinga ServiceRequestinOracleMetaLink3,issuesareinstantlyvisibleto productexpertsinTechnicalSupportandreceiveaquick response. SeetheonlineHelpintheServiceRequestareaof OracleMetaLink3formoreinformationabouthowtologaService Request,howrequestsareprocessed,andtowhichproductareas yourServiceRequestsshouldbelogged.DesignatedContacts needafullaccessusernameandpasswordtoaccesstheService RequestareainOracleMetaLink3. https://metalink3.oracle.com
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Telephone
DesignatedContactsmaycontactOraclesSiebelTechnical Supportbytelephone.Formoreinformation,includingtelephone numbers,seetheSiebelTechnicalProductSupportpage: http://www.oracle.com/siebel/support.html
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