Issue/ Solution

HP LaserJet M3027, M3035, M5027 and M5035 MFP Series - RFU LOAD ERROR SEND RFU UPGRADE ON USB PORT

Security Level: HP and Channel Partner Internal Use Date Written/Updated: 06/06/2007 Document Summary This document provides information on how to perform an update over USB when the message RFU LOAD ERROR SEND RFU UPGRADE ON USB PORT is presented on the HP Easy Select Control Panel Issue Description: The following message is presented on the HP Easy Select Control Panel: RFU LOAD ERROR SEND RFU UPGRADE ON USB PORT Solution or Workaround: This message appears (in English only) if the firmware update fails because the print-engine firmware is corrupted. If this message appears, the update must now be sent only by a computer that is attached to the USB port of the device; an RFU via the network will not work. Before you can send a firmware upgrade through the USB port, there are four processes you must complete: Install the printer driver for the MFP or printer that you need to send the upgrade to. Determine the name of the computer to which the printer is connected. Enable printer sharing (steps provided below are for Windows XP. Other versions of Windows operating systems are similar, with slightly different operations). Send the firmware to the device through the USB share.

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Installing the printer driver for the printer or MFP Install the printer driver for the device that you need to send the upgrade to using the Printing System CD-ROM that came with the product. Follow the steps provided by the install wizard. Make sure to use the USB connection selection for the port when doing the install. Do not connect the USB cable until after the install is completed. If you do not have the printing system CD-ROM, you can download the printing system from the driver download page for the product at http://www.hp.com ________________________________________________________________________ NOTE: If you have previously installed the driver using LPT 1 or a network path as a connection, you will need to re-install using the above mentioned printing system USB method. Only if you have performed the USB install previously can you move on to step 2 before doing this. ________________________________________________________________________ How to find out the name of the computer 1. Click the Start button, Programs, Accessories, System Tools, and then choose System Information. 2. You will find your computers name in the right window-pane next to System Name. 3. Write down this name as it will be needed later. How to share the connected printer 1. Click the Start button, Settings, then Printers and Faxes. 2. Right-click the printer you need to send the upgrade to, then choose Sharing (See Figure #1) Figure #1

3. Choose the radio button labeled Share this printer. (See Figure #2)
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Figure #2

4. Type a name for the share. Make it short and easy to remember. For example HPLaserJ. 5. Click Apply and write down the share name, as it will be needed later. 6. Next, click on the Ports tab and make sure that port selected is USB or DOT (See Figure #3) Figure #3

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How to send the firmware upgrade using a USB connection 1. Open a DOS Command Prompt (in Windows NT 4.0, 2000, or XP, click Start, Run, then type CMD and press OK. (see Figure #4) Figure #4

2. Type: copy /b filename \\computer name\share name For example: copy /b ljM3035mfpfw_48.021.7_customer.bundle.rfu\\computer1\ HPLaserJ Your screen will look similar to Figure #5 below. 3. Press Enter. ________________________________________________________________________ NOTE: <filename> is the name of the .RFU file, <Computer name> is the name of the machine, from which the printer is being shared, and <Share name> is the printer's share name (do not type the angle brackets).
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Figure #5

NOTE: When the upgrade process has completed the LaserJet will reboot. Once the printer is back online, print a Configuration Page and verify that the new firmware has been installed.

Document Attributes

Product Models: HP LaserJet M3035mfp Base, HP LaserJet M3035mfp XS, HP LaserJet M3027mfp, HP LaserJet M3027mfp X, HP LaserJet M5035 MFP, HP LaserJet M5035 MFP X, HP LaserJet M5035 MFP XS, HP LaserJet M5025 MFP Product Numbers: CB414A, CB415A, CB416A, CB417A, Q7829A, Q7830A, Q7831A, Q7840A

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