Sanjay A.

Rajpal

SUMMARY:
A Management Systems Professional: A Certified Quality Engineer (CQEASQ) and Lead Assessor (ISO9001/ISO14001/BS7799-II/OHSAS18001/TL9000) with basic qualifications of B.E. (Electronics & Instrumentation), M.Tech. (Digital Communications) and M.B.A. (Marketing) and 15 years experience in Quality Management (quality systems implementation/ auditing and product quality) and Technical Services (design, vendor development, value engineering and after sales service support) jobs for Certification Body (BVQI), Consumer Durables (Hitachi), Electronics Components/Materials Manufacturing (Parekh Micro & Mafatlal Micron)and Engineering Consultants (EIL). A creative and diligent individual with strengths in team building, problem solving, training, systems development and process value addition, using information management. Overall Fifteen years full-time practical workplace experience in technical, managerial or professional positions involving the exercise of judgment, problem solving and communication with other managerial or professional personnel, peers, customers and/or other interested parties taking up roles related to implementation of various practices/standards. DETAILS:

1. GENERAL:
Name Address for correspondence Telephone (Residence) Mobile E-mail Date of Birth Passport No. IRCA Lead Auditor Regn. No. Sanjay Rajpal House No. 100/1, Sector-8, Gandhinagar382007 (Gujarat) India. 91-79-23234756 9825097606 sanjay_iso@yahoo.co.in 15 Oct, 1967 E9608977 valid upto 23/06/2014 1185853
th

2. BASIC QUALIFICATIONS:
Qualification B.E. (EngineeringGraduation) M.Tech. Specialization Electronics & Instrumentation Digital Year of Completion 1990 1993 Institution SATI(SEC), Vidisha, Bhopal MACT (REC), Result % 80.9 79.4

(EngineeringPost Graduation) M.B.A. (Business AdministrationPost Graduation)

Communications Marketing Management 1998

Bhopal I.G.N.O.U. New Delhi 73.0

3. SKILLS RELATED QUALIFICATIONS:

Qualification CMMI Assessor TRIZPractitioner Assessor Sr. Consultant Six Sigma Black Belt Lead Assessor Lead Assessor Lead Assessor Lead Assessor ASQ-CQE Lead Assessor Internal Quality Auditor Specialization CMMI TRIZ TS 16949 Quality Management Problem Solving TL9001 OHSAS 18001 BS7799-II ISO 14001 Certified Quality Engineer ISO9001 ISO9000 Year of Completion Jul-2011 Jun-2010 Jul-2010 May-08 Feb -2010 Jun-05 Oct-04 Jun-04 Feb-2004 2002 1998 and requalified In 2003 1996 Institution Software Engineering Instituite IIT, Mumbai BVC Quality Council of India Indian Statistical Institute Stat-O-Matrix (Bureau Veritas) Bureau Veritas Bureau Veritas, India Bureau Veritas, India American Society for Quality Bureau Veritas, India TQMI, New Delhi Result % Certified Certified Certified Certified Certified Certified Certified Certified Certified Certified Certified Certified

4. TRAININGS UNDERGONE:
Name of Programme SA8000 Awareness OSHAS Awareness Practical Solutions to Quality Related Problems (SPQP) Value Clarification TQM Workshop Employeeship Quality Improvement Year 2004 2003 2002 1999 1995 1995 1994 Faculty, Venue Bureau Veritas, India Bureau Veritas, India AOTS, Osaka Japan JM Sampath, Ahmedabad CII, Ahmedabad Claus Moller, Ahmedabad AMA, Ahmedabad 1 1 21 5 1 2 1 No. of Days

Techniques 7 QC Tools ISO 9000 Awareness Personal Effectiveness 1994 1993 1991 AMA, Ahmedabad EIL, Baroda EIL, New Delhi 1 1 3

5. TRAININGS IMPARTED:
Name of Programme ISO 9001/ ISO 14001/ OHSAS 18001/ ISO 27001/ Six Sigma/ Diploma in Quality Management ISO 9001/14001 Lead auditor course ISO 9001 Internal Auditors courses ISO 9001 Awareness 7 QC Tools/ Statistical Techniques Year (from) 2006 Year (To) Till now No. of Days 400

2004 1997

2006 till now

150 50

1995 1995

till now till now

50 30

6. EXPERIENCE:
From 01.03.06 To Till Now Organization Satisfaction Unlimited Joined As Founder Left As Working

Satisfaction Unlimited is providing consulting and training in the field of management systems related to Quality, Environment, Safety, Food, Social Accountability etc. The main responsibilities undertaken are: a) b) c) Developing clients and business Conducting ISO 9001/ISO 14001/OHSAS 18001/ ISO 27001, Six Sigma and other Training Programmes. Providing support to organizations for implementation of Quality, Environment, Health and Safety and Information Security management systems. To 25.2.06 Organization BVQI India Pvt. Ltd.,Ahmedabad Joined As Lead Auditor Left As Head of Certification

From 21.7.03

BVQI is leading certification body in the field of management systems related to Quality, Environment, Safety, Food, Social Accountability etc. The main responsibilities undertaken were: a) b) c) Conducting ISO 9001/ISO 14001/BS7799-II certification and Surveillance audits. Organizing and conducting training programmes. Auditing Resource Planning using information of Gujarats Clients information.

d) e)

Handling certification services management system, data base for handling audits management/reporting. Auditing for Telecom Network operation of Reliance and Mobile Telephone Company.

From 18.6.98

To 30.11.01

Organization Hitachi Home & Life Solutions (I) Limited (Commercial Refrigeration Division)

Joined As Manager Quality

Left As Manager- Quality & Technical Services

Hitachi Home & Life Solutions (I) Limited (Formally Amtrex Hitachi Appliances Limited) was engaged in manufacturing of Commercial Refrigerators (Bottle Coolers-Visicoolers & Chest Coolers for CocaCola) in collaboration with M/s Orford Refrigeration, Australia at its Changodar and Silvassa plants. The main responsibilities undertaken were: a) b) Quality Management including quality systems development, product quality control for above plants, training and complaints resolution. New Product Development involving design reviews throughout the development process and coordination with customers, vendors and collaborator till the product is approved by CocaColas international Equipment Test Laboratory (ETL), Sydney. Value Engineering, thereby improving quality/reliability/features of parts and/or reducing costs using alternate design, materials or vendor. Ensuring confidentiality of developmental information. Collection, analysis and review of periodic information related to quality, design and productivity. To 20.7.03 Organization Hitachi Home & Life Solutions (I) Limited (Air conditioning Division) Joined As Manager-Field Quality Management Left As Regional Manager- Field Quality & Service

c)

d) From 1.12.01

Hitachi Home & Life Solutions (I) Limited is engaged in manufacturing of Air Conditioners (Window, Splits and Packaged air conditioners) in collaboration with M/s Hitachi, Japan at its Kadi and Silvassa plants. The main responsibilities undertaken are: a) b) Field Quality Management for air conditioners involving spares management, service quality systems implementation, customer complaints handling and dealers/staff training. Service Operations Management for customer satisfaction and revenue generation for central region, involving dealers training and maintenance services/spares sales and complaints handling. Development of database for spares and customers complaints. Implementation of call center and ensuring information availability on customers service calls.

c)

Organization Joined As Left As Parekh Micro Asst. Manager Manager-QA/MR Electronics (I) QA/Management Ltd., (An ISO Representative 9001 Company) Parekh Microelectronics is a company of Parekh Group, Mumbai, engaged in manufacturing Thick Film Pastes (Conductive, resistive, Dielectric & Solder Pastes) for applications such as Hybrid Circuits, Solar Cells, Membrane touch Switches etc. in collaboration with Du Pont, USA at its Gandhinagar plant. The main responsibilities undertaken were: a) b) c) d) Obtaining ISO 9001 as Management Representative (certified by Underwriters Laboratory) in 15 months. Training Handling Customer Orders & Complaints Developing systems for information security ensuring proprietary information on batch formulation, raw materials and intermediates coding, sample approval and ordering data remains confidential and at the same time remain available. To 30.6.96

From 01.7.96

To 17.6.98

Organization Joined As Left As Mafatlal Micron Sr. Engineer- Executive-QA (An ISO 9002 QA Company) Mafatlal Micron is electronics components division of Arvind Mafatlal Group, engaged in the manufacturing of Professional Grade PCB Connectors (Euro and Insulation displacement type used for telecom equipments) in collaboration with Siemens, Germany at its Gandhinagar plant. The main responsibilities undertaken were: a) b) c) d) e) Quality Assurance and providing reliable information as inputs to management reviews. Liaison for UL and CSA approval of connectors Conducting Internal Quality Audits Training Customer Complaints Handling To 13.09.94

From 14.9.94

From 12.08.91

Organization Joined As Left As Engineers India GETEngineerLimited (An ISO Instrumentation Instrumentation 9001Company) Engineers India Limited is a Government of Indias Public Sector Undertaking, engaged in Engineering Consultancy for refineries, petrochemical plants, cross country pipelines etc. The main responsibilities undertaken were: a) Quality Assurance for Cathodic Protection Works for Cross Country Pipelines. Collection and ensuring data integrity related to pipe to soil potential to assure health of pipe line. Installation and commissioning and quality assurance of optical fiber based SCADA system for Cross Country Pipelines. Testing and commissioning of pipe line, fire, utilities and sectionalizing valves controls using simulated data and ensuring availability of above information at control room. Quality Assurance for Instrumentation Works and ensuring integrity of process information for DCS.

b)

c)

7. MAJOR PROFESSIONAL ACHIEVEMENTS:

Became IRCA approved Tutor for ISO 9001/ ISO 14001 Lead Auditor Courses Setting up of spares division at Hitachi. Certification of 2 case visicooler from Coca Cola, Sydney. ISO 9001 certification for P-Mel. Internal Customer Satisfaction process for Mafatlal Micron. Specifications corrections in EIL standards.

8. BOOKS and ARTICLES PUBLISHED:

Issue Jan-03 Sept-98 23.3.98 4.6.97 12.2.97 Dec-95 Dec 2006 Magazine/Newspaper AMA News AMA News The Times of India The Indian Express The Indian Express AMA News AMA Title of Article 8 S of an Organization CUSUP movement: A Milestone in TQM journey System Driven Vs Symptom Driven Organization Saying No to Paper and Yes to Quality Constructing Time Macro Deficiencies of ISO 9000-Indian Context Information Security Management System (book)

9. SOFTWARE RELATED:
Developed Microsoft Access based database for Audits Planning and Monitoring, customer complaints handling, Spares Order Execution and Model wise Compatibility of spares.

10. MEMBERSHIP OF PROFESSIONAL BODIES

AOTS, Japan ASQ, USA IRCA, UK QCI, India AMA, India

11. MISCELLANEOUS INFORMATION:

Hobbies etc. include spiritual reading, music, sketching, painting

12. REFERENCES:
Mr. D.K. Barai Area Manager, Bureau Veritas, 502, Shapath-I, Opp. Rajpath Club, S.G. Road, Ahmedabad. Phone: +919825292061 Mr. A. N. Chandramouli, CEO , Makino Asia Pte, Ltd. India Branch, Bangalore. +919845255829. (Ex-Hitachi)

(Sanjay Rajpal)

Annexure to Resume (Certificate Copies)