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Date

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QUALITY ASSURANCE PLAN

Quality Assurance Plan

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TABLE OF CONTENTS
1. QUALITY MANAGEMENT SYSTEM.............................................................. 2 1.1. QUALITY ASSURANCE AND CONTROL........................................................ 2 1.2. QUALITY SYSTEM....................................................................... 4 1.3. ELABORATION, VERIFICATION, APPROVAL.................................................. 5 1.4. WORKS DESCRIPTION.................................................................... 6 2. QUALITY OBJECTIVES PRESENTATION........................................................ 7 2.1. THE POLICY AND THE ACCOMPLISHMENT QUALITY OBJECTIVES................................. 8 2.2. TERMS AND DEFINITIONS................................................................ 8 3. QUALITY SYSTEM DOCUMENTATION.......................................................... 10 3.1. THE QUALITY MANAGEMENT SYSTEM DOCUMENTATION APPLICABLE TO THIS WORK................ 10 3.2. INTERNAL DOCUMENTS.................................................................. 10 3.3. EXTERNAL DOCUMENTS.................................................................. 11 3.4. SPECIFICAL REGISTRATIONS............................................................ 11 3.5. SOURCE DOCUMENT..................................................................... 12 3.5.1. SOURCE DOCUMENTS USED TO ELABORATE QAP ........................................ 12 4. RESOURCES CONFORMITY.................................................................. 13 4.1. RESOURCES AND THEIR CONFORMITY...................................................... 13 4.2. HUMAN RESOURCES:.................................................................... 13 4.3. MATERIAL RESOURCES:................................................................. 14 5. CONTROL OF WORKS PROCESS.............................................................. 15 5.1. WORKS PLANNING...................................................................... 15 5.2. CONTROL OF THE WORKS................................................................ 16 5.3. ACCEPTANCE OF THE WORKS PROCESS.................................................... 16 5.4. IDENTIFICATION AND TRACEABILITY..................................................... 17 5.5. MONITORING AND WORKS MASUREMENTS.................................................... 18 6. THE MODALITY OF SUPPLYING IN ORDER TO AVOID THE PURCHASE OF NONCONFORME ITEMS......... 20 7. THE CONTROL OF THE NON-CONFORMING PRODUCT............................................. 21 7.1. KEEPING UNDER CONTROL THE WORKS AND THE NONCOFORM PRODUCTS.......................... 21 7.2. MONITORING AND MEASURING DISPOSALS CONTROL.......................................... 22 8. MEASURING, ANALYSIS AND CONTINUAL IMPROVEMENT........................................ 22 8.1. THE REVISING/PREVENTING ACTIONS AND THE IMPROVING OF THE WORKS POCESSES............ 22 8.2. MONITORING AND MEASURING............................................................ 23 8.2.1. CLIENTS REQUIREMENTS SATISFACTION ........................................... 23 8.2.2. INTERNAL AUDITS ............................................................... 23 8.2.3. PROCESSES / PRODUCTS MONITORING ............................................... 23 9. FINAL CONSIDERATIONS.................................................................. 25

Attachments Attachment I - Quality Policies Attachment II - Copy of the Quality Certificates

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Quality Management System

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1. QUALITY MANAGEMENT SYSTEM 1.1. QUALITY ASSURANCE AND CONTROL The Quality Assurance Plan is an ensemble of activities that are planed inside the Quality System for an adequate confidence in the executing works. The Quality Assurance Plan during the Works is an ensemble of organizational structures, responsibilities, regulations, procedures and devices that are used to achieve the quality of constructions in every step of conception, accomplishment, exploitation and post utilization.

This preliminary version was elaborated according with Quality Standard ISO 9001:2000. In order to answer to the requirements that the company attempts to assure, leading its system to the works. During the works this document will be the document that draws the main requirements defined by the standards, by the client and by other requirements that the company may subscribe.

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Immediately before the beginning of works the Quality Assurance Plan will be adapted to the works and will elaborate the following documents, in order to fulfil the Clients requirements. The Quality Assurance Plan will include the following: a) General items describing: Organisation of the Works including duration and methods of working Traffic management on the Site including all temporary traffic signs Health and safety regulations The qualifications and experience of each working gang The names of the people responsible for the quality of the Works The methods and procedures to be adopted in quality control The equipment to be used for control and testing (a description of the Laboratory to be used) The method and system of collection of laboratory test results and presentation to the Engineer.

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b) Detailed items for each section of work Construction Method Statement describing at least but not be limited to as relevant to the particular operation: - Method or technology applied, - Temporary works details - Personnel and labour resources to be used - Safety measures to be used including details on pedestrian, vehicular traffic and emergency access - All plant and equipment to be used on the Site together with their specifications - The various type and numbers of transport together with methods for loading and unloading - The method of storing material - The methods of maintaining and protecting loads during transportation - The methods and procedures for testing and inspecting material deliveries - The methods and procedures for testing and inspecting specific items of work - The action to be taken in the event of materials found to be not in accordance with Technical Specification requirements.

1.2. QUALITY SYSTEM As previously mentioned this document shall be completed during the works, and any contracts, sub-contracts, instructions, approval, etc., to be concluded or issued during the construction and maintenance period, shall comply with the law. The Quality System shall respect a number of requirements that will be defined in procedures and regulations and shall define tasks
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and responsibilities and means implemented to assure the quality of the works. The MAEC shall present a Quality System that shall consist the following: civil engineering technical regulations, norms and standards; quality of the materials applied to civil engineering works; technical approval regarding the quality of new products and procedures; inspection of design and workmanship as well as specialist examinations of design and construction works; quality management and assurance of construction works; approval and certification of laboratories where analysis and testes are performed for construction works; metrological activity related to the construction works; acceptance of construction works; behaviour of construction works and up-graded construction works operation; construction works maintenance; quality state inspections of constructions works.

1.3. ELABORATION, VERIFICATION, APPROVAL. For every activity (product, from work, the service), Quality it must be established a Q.A.P. (Quality Assurance Plan), which: determines the corresponding content elements Manual, Quality procedures, work procedures, technical procedures, work instructions adopted according with contractual conditions.

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Represents regulations

binding of the

link

between

the

generally in accord

available with ISO

management

system

9001/2001 standards and contractual requests. It enunciates the specific decision that has to be taken for obtaining rules. Ensures the Investor that the contractual requests are acknowledged through adequate measures, elaborated before the contractual beginning of activity and actualized on every step of the works. 1.4. WORKS DESCRIPTION The works most relevant to implementing the project are: the requested quality and determine the practical

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2. QUALITY OBJECTIVES PRESENTATION

To ensure the success of the works the Company has implemented a Quality Management standard, System which in the accord with requests of and the ISO 9001:2001 Quality, Environment Safety

Management System is part of. The main goals of the Quality Assurance Plan are: To systematize the needed processes to assure the requirements accomplishment and other specifications; - To monitor, to measure and to analyse the processes; To implement the corrective actions needed to the goals achievement and aiming the continuous improvement. The main elements appliable to the Quality Management System will be the following: 1. Politics and management quality objectives accomplishment regarding this work; 2. Organizing the works execution; 3. Quality Management System documentation applicable at this work; 4. Resources and their conformity; 5. Quality control of the products and execution process inlaid in the work; 6. Verification, Inspections and Quality Control System; 7. The main suppliers for the necessary materials for the works and the procedures to avoid the acquisition of nonconforming products; 8. Keeping under control the works and the nonconforming products;
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9.

Corrective and improvement actions of the process applied

at the work.

2.1. THE POLICY AND THE ACCOMPLISHMENT QUALITY OBJECTIVES Attached to this document is Policy for Quality, Environment and Safety of the company (Attachment I). 2.2. TERMS AND DEFINITIONS The terms and the definitions and will be used in accord and the with ISO 9000/2000: Quality, Environment of an Safety policy intentions to general Quality, orientations organization referring

Environment and Safety in a way that they are officially expressed from the highest rank of management; Quality, System Environment through which and an Safety Integrated is Management being System organization oriented and

controlled regarding the quality, environment and safety assessment; Process Group of correlated or in interaction activities which transforms the entrances into exits; Client satisfaction perception of the client about the extent to which his requests have been accomplished; Continuous improvement repeated activities to increase the ability to accomplish requests; Nonconformity unfulfilling of a request; Corrective action an action to eliminate the causes of a detected nonconformity or of unwanted situation; Preventive action - an action to eliminate the causes of a potential nonconformity or of unwanted situation; Contractors
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Hold

Points

Points

where

no

further

work

shall

proceed without the written approval of a designated person of the

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Contractor further

management shall

Engineers

Hold

Points

points

where of

no a

work

proceed

without

the

written

approval

designated representative of the Engineer. Engineers Hold Points: points where no further work shall proceed without the written approval of a designated representative of the engineer.

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3. QUALITY SYSTEM DOCUMENTATION 3.1. THE QUALITY MANAGEMENT SYSTEM WORK In order to assure the works quality the company will develop a considerable activities client. In scope of the Quality, Environment and Safety Management amount of documents the that will systematize to the the developed during works, according Global DOCUMENTATION APPLICABLE TO THIS

Quality Management System orientations and other specified by the

System, 3 types of processes are to be considered: - Key processes: focalized in product execution; - Support processes: to assure the key processes execution; Management process: this is independent from the product execution, but assures the management system function as well as the definition of the Management System directives and of the strategic planning activities. To the work execution will be used Quality Management System internal and external documents. Part of this is the specific records. Bellow we present the lists of main documents. The main documents will be available fort interested parties involved in the Works. 3.2. INTERNAL DOCUMENTS 1. Quality, Environment and Safety Manual; 2. Procedure for documents and records control; 3. Internal Audits;

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4. Improvement Actions Procedure (including non conform product control, corrective and preventive actions) 5. Product quality planning; 6. Communication with the client and client complaint treating; 7. Supply and Purchasing; 8. Execution Process Control; 9. Process/products Measurement; 10. 11. Data Analysis; Other documents, to be defined after adjudication.

3.3. EXTERNAL DOCUMENTS The Records Company Control, shall which also also control defines all the external method of documents external according with the internal procedures for such issue: Documents and control documents, namely execution project, Tasks Manual (to be established by the Client), legal documents and others. In what concerns to as-built drawings the Company shall survey all the changes and revisions of those drawings, in order to keep them under control and guaranteeing that the most recent versions are available. In case additional drawings are to be prepared, the Company shall take into account all the additional investigation and survey needed to produce working drawings to 3.4. SPECIFICAL REGISTRATIONS (to be established by the Client) Keeping under control these documents must be done by the Quality Manager of the work site. To fulfil this aspect must be applied the foresights of system procedures: Documents control and Registration control.
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3.5. SOURCE DOCUMENT

3.5.1.

SOURCE

DOCUMENTS USED TO ELABORATE

QAP systems. Fundamentally

ISO

9000:

2000:

Quality

management

principals and vocabulary. ISO 9001: 2000: Quality management systems. Requests. ISO 14001:2004: Environmental management systems Requirements with guidance for use. OHSAS 18001:2007: Occupational Health Safety Assessment System

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4. RESOURCES CONFORMITY 4.1. RESOURCES AND THEIR CONFORMITY The available resources shall be the ones defined in Clients Works Program, after consignation. to the Any so gap founded may shall find be an immediately communicated client together

appropriate solution. The products and materials, whose quality is not certified at the time of delivery by quality certificates issued by the manufacturer and specifying their full compliance to the related requirements shall not be used. Resources providence, as well as the nonconformity treatment is assured by the following procedures: Identification and Traceability; Supplies and Purchases. The materials, technical procedures quality and certificates to be issued used for the new

equipment

for

construction

works shall also specify, under the current law, their range of application, as well as their manufacturing, storage, placement and maintenance requirements. HUMAN RESOURCES: Personnel for coordinating and leading of the works: Project Manager (Site Agent) Technical Manager (Chief Engineer) Quality Manager (QM) Works Manager (General Foreman) Team specialized on asphalt.
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4.2.

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The whole leading and coordinating personnel of the works is qualified and competent to accomplish the work. The dimensioning of specialized teams of workers will be accomplished according with the needs imposed by term and working volume. 4.3. MATERIAL RESOURCES:
a) b)

infrastructure resources base material resources

The Company will put into work a procedure that will be able to manage all the suppliers that will supply the works. The Quality Control procedures will be managed according with Technical Specifications.

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5. CONTROL OF WORKS PROCESS 5.1. WORKS PLANNING All the works are carefully planned, searching the available resources rentability and applying it to the activities in order not to generate nonconformities. The Company has executed the Quality Management System in order to: match the building processes with the quality objectives, namely requirements satisfaction; determinate the activities to verify, to validate, to monitor and to measure; define working acceptable/ refuse criteria; identify the needed records to prove that the processes for working development and the product are compatible with the Clients specifications. The Work Programme to be submitted by the Company shall be presented in form of Time-location chart clearing indicating the phase of all works. Also plant and labour resources shall be listed for all operations. On regular basis the Company will supply the following documents to the Engineer: monthly: cash flow; weekly: list of labour and plants.

At established periods of time the Company will present to the Engineer detailed schedules and reports on plant and Labour on site.

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5.2. CONTROL OF THE WORKS The The supervision Company of the plan construction and works the is a mandatory in the requirement and shall be carried out by the Company. shall accomplish Works following stipulated conditions: The existent technical documentation for the Works and/or

applied the normative and regulations (purchasing, drawings, technical specifications with the included conditions); Availability to the instructions, products norms, and technical norms typical for construction works. Using the proper mechanism equipment required by the Works

norms and work procedures. Availability and using of the devices for surveyor /measurement and control needed in inspections and control of the Works. Execution stages stages in of of inspections by with the the and verifications including or the at the the critical in The

established

analyses,

determination

imposed

Designer applied

Inspections procedures.

Constructions, according to the Quality Assurance Plan (QAP) or conformity operational Works are surveyed also during the works and at the end of them, according to the Technical Specifications or with the norms imposed by the control/testing methods. The development of Acceptance activities, put in use or give for use with the participation of the Beneficiary, the Designer, when is required by the documents and legislation, and the State Inspectorate in Constructions. 5.3. ACCEPTANCE OF THE WORKS PROCESS Usually the Works are submitted to the following inspections: partial, at each construction stage and final.
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The acceptance criteria are the following: Quality Control of the used materials for Works by

Declaration of Conformity of Materials Manufacture issued by the manufacture of the items and by testing reports of the Company Laboratory and if it is the case in other contracted Authorized Laboratories. Establish and maintain the execution parameters according to the standards and operational procedures; The tests result of the emitted laboratory bulletins, as a result of specifically checkings or in situ on the complied Works, by which the physical-mechanical characteristic are established; The results of laboratory analysis are recorded in the Testing Bulletins and for in situ by Test Reports of Acceptance, which will be after included in the Construction Book. 5.4. IDENTIFICATION AND TRACEABILITY The specific works are identified as the Works are carried out (identification by stage of the constructions). The specifics Works executed by the Company are identified though: the denomination of the Work, Beneficiary and the execution area. These identification elements are established by the Design and can be retrieved in all the execution documents, including the Testing Reports of the planned inspections for determinative stages of acceptance and bringing into service. The phase of execution of the planned inspections and of and their and results in bringing are Test registered Reports of service. into the The Execution inspections Scheme, Testing Bulletins,

acceptance

into

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identification it is also possible by the Q.C. (Quality Control) of the Quality Control of the Works. 5.5. MONITORING AND WORKS MASUREMENTS For the complied works before the acceptance and handing over to the Beneficiary, the Company will apply adequate methods of monitoring and measurements of same parameters, for assuring conformity with the Standards, in order to please the Beneficiary. The methods and procedures of monitoring and measurement for complied Works will be adjusted to the Method Statement, in order to verify if they are according with the norms (conformity with drawing and applied standards). If necessary, the monitoring results and the conformity proves will be registered in verify and testing bulletins and in the quality acceptance reports of final stages or of acceptance. For the specific construction works, all the records regarding the conformity of the work will be included in the Construction Book as is stipulated by the legislation. If as result of monitoring and measurement, the results are not in conformity with the Rules of execution (Drawings, Technical Specifications) or with applied technical regulations (materials standards, normative) this will be treated according to the code PS Control of the Works or of the nonconformity work. In case if the retrieves of the works are made, these will be checked again and the conformity reports will be preserved. The Acceptance of Works by the Beneficiary will be done only after the effectuated checking proves the conformity with the Rules. This it will be mentioned in the Works Acceptance Report. The Operational Procedure presents the monitory and measurement of the Works.

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The construction trial and test laboratories shall be approved and authorised. works shall regarding The be measurement developed activity in and related to with reliability the legal construction provisions for the compliance

calibration,

checking

required

measuring and control devices used in this field.

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6. THE

MODALITY

OF

SUPPLYING

IN

ORDER

TO

AVOID

THE

PURCHASE

OF

NONCONFORME ITEMS

The supplied Materials are inspected at the provider only when it is mentioned in orders or contracts. Companys staff (usually by the Quality Manager compartment) will do this inspection. Regardless the origin of the supplied materials (from providers or Company), these will be accepted at delivery, in storages or processing areas, as follows: in conformity with the requirements for storage; by the documents regarding the quality of the materials

(Declaration of Conformity of Materials Manufacture, Quality Certificate). In case of nonconformity of the supplied items with the order, the materials will be separately stored, in special areas and analysed next at Control of the Nonconforming Products. For this propose will be created in plant specific areas for nonconforming products and for materials waiting for inspection. The supplying process it is detailed in the operational procedures: Identification and Traceability and Supply and Purchases.

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7. THE CONTROL OF THE NON-CONFORMING PRODUCT 7.1. KEEPING UNDER CONTROL THE WORKS AND THE NONCOFORM PRODUCTS For maintaining under control the nonconforming products, the

procedure Improvement Actions will be applied. The procedure of handling the detected the nonconformity of the items is: - retreating e.g.: nonconforming framework/form, nonconforming of the reinforcements etc; - activation e.g.: cement, gravel, ballast etc.; - removal by work e.g.: precasted, grooved tubes. The work site responsible, in the case of tracking down some nonconforming products, has the task of isolating, interrupting the work, resolving the nonconformity if it is for his level, the remaking of the work etc. term of the decisions of the superior functions after the analyses of the nonconforming product. After taking care of the nonconformities, the product will be submitted for the same verifications and trials or term of clients request for additional trials. QAP (Quality Assurance Plan) responsible follows the way and the term of treating the nonconforming product. The authority regarding the nonconforming items, depending of the situation, is of the Company by the inspector of the site, manager of the company/ chief engineer. The Company shall issue Non Conformity if any works, materials, workmanship or any other item is not in accordance with the contract. The Company faces the non conformities as an opportunity to define improvement opportunities and to prevent the occurrence of repeated non-conformities.

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7.2. MONITORING AND MEASURING DISPOSALS CONTROL The Company shall control its Measurement Equipments (ME), mainly those that assume higher importance when dealing with the works and its requirements, according and with the procedures Equipments Topography Management Management Equipments Measuring

(Laboratory). 8. MEASURING, ANALYSIS AND CONTINUAL IMPROVEMENT

8.1. THE REVISING/PREVENTING ACTIONS AND THE IMPROVING OF THE WORKS POCESSES For documented actions, the for implementation will be the eliminating of the revising for work action, the and

procedure

used

revising case

and

preventing

nonconformity

identified

possible, in order to prevent the appearance or its repeating. The revising and preventing actions taken shall be adequate with the nonconformitys effects appeared or possible and are observed for the efficacy of the result. The applied procedure takes into consideration the followings: a) Recording the real and potential nonconformities ; b) Determination of its causes; c) Evaluate actions; d) Determination implementation; the adequate actions and their the necessity of revising and preventing

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8.2. MONITORING AND MEASURING

8.2.1. CLIENTS

REQUIREMENTS SATISFACTION

The Company has available some disposes that allow evaluate continuously the Clients satisfaction degree. Among this are to stand out the following: - Daily contact with the Client or whenever necessary; - Periodic reunion with the Client; - Possible reclamations; - Complementary requests. With this skills and mainly the special care taken for all the information provided by the Client, is possible to assure the accomplishment of the specified requirements disposed in the Work Book.

8.2.2. INTERNAL AUDITS

The Internal Quality Audits are conceived audited whenever the Quality, Environment and

in line with the Safety Department

internal procedure Internal Audits. Anyway the work site may be consider it necessary. The Company shall elaborate the Audits Program, concerning the works developed and the specific needs. The Company has an Auditors List where are defined all the companies members that are qualified for this propose.

8.2.3. PROCESSES / PRODUCTS MONITORING

The

processes

and

products

are

to

be

monitored

in

the

predetermined steps by the activities planning with the objective to

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evaluate its conformity with the specified documents provided and main goals. This monitoring takes into account the verification previewed in the Monitoring and Measuring Plans, and are to be recorded according with the previewed activities. During this activities the Company guarantees that the works do not prosecute until the defined goals are not accomplished.

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9. FINAL CONSIDERATIONS The Quality Assurance Plan during the Works is an ensemble of organizational structures, responsibilities, regulations, procedures and devices that are used to achieve the quality of constructions in every step of conception, accomplishment, this exploitation shall be and post utilization of this. As previously mentioned, document completed during the works, and any contracts, sub-contracts, instructions, approval, etc., to be concluded or issued during the construction and maintenance period, shall comply with the law.

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ATTACHMENT I Quality Policies

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ATTACHMENT II Copy of the Quality Certificates

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