Escolar Documentos
Profissional Documentos
Cultura Documentos
PMP
Preparation Training
Your key in Successful Project
Management
Chapter 9
Project
Human Resource
Management
AGENDA
n Delegation
n Motivation
n Organizational Behavior
Team Development
Team Development
Team Development
McGregor’s Theory
n Douglas McGregor popularized the human relations
approach to management in the 1960s
n Theory X: assumes workers dislike and avoid work,
so managers must use threats and various control
schemes to get workers to meet objectives
Team Development
n Hygiene
n Pay; working conditions; boss’s attitude
n Poor hygiene factors negatively impact
motivation
n Good hygiene factors increase motivation
n Motivators
n Positive motivation leads to achievement and
self-actualization
n Workers have a sense of personal growth and
responsibility
Akram Al-Najjar, PMP.
Planning & Cost Control Manager
Akram_alnajjar@hotmail.com
Source: pmbok guide 2004 Slide 11 +20105394312
• Schedules
• Project Priorities
• Resources
• Technical opinions
• Administrative Procedures
• Cost
• Personality
The exam may ask for the top sources of conflict. So it would be useful to
know the top four. Since many project managers think that number 1 is
personality conflict. You can expect the exam to include questions with that
choice.
Akram Al-Najjar, PMP.
Planning & Cost Control Manager
Akram_alnajjar@hotmail.com
Source: pmbok guide 2004 Slide 17 +20105394312
Inputs 1. Outputs
1. Enterprise Environmental 2. Roles and responsibilities
Factors 3. Project Organization Charts
2. Organizational Process Assets 4. Staffing management plan
3. Project Management Plan
Inputs
Enterprise Environmental Factors:
Project interfaces: Formal and informal relationships
among the various organizational units, technical
disciplines ,and individuals involved with the project work ,
Logistical & Political
constraints: Organizational structure, collective barging
agreements and competencies of expected staff that may
impact organizational planning
n Organizational Process Assets:
Templates : Boilerplates or models that can be
modified or used as is, to document roles and
responsibilities and reporting relationships from
previous or similar.
n Project Management Plan– The skills required to do
the project and when those skills are required
description of project management activities.
Akram Al-Najjar, PMP.
Planning & Cost Control Manager
Akram_alnajjar@hotmail.com
Source: pmbok guide 2004 Slide 24 +20105394312
11/20/2005
n Organizational theory –
Body of literature describing
how an organization can, and should, be structured
Outputs
n Roles and responsibilities – Roles (who does what ,
Examples of project roles are civil engineer) and
responsibilities (who decides what , The work that a project
team member is expected to perform in order to complete
the project’s activities.) assigned to the appropriate
stakeholder
Outputs
Outputs (cont.)
n Organization Chart – Graphic display of project reporting
relationships. (OBS) indicates which organizational unit is
responsible for which work items
Resource Histogram
300
Senior Designers
275
250
225
Resource Usage
200
175
150
125
100
75
50
25
0
9 16 23 30 6 13 20 27 6 13 20 27 3 10 17 24 1 8 15 22
Inputs
1. Enterprise environmental
factors Outputs
2. Organizational process 1. Project staff assignment
assets 2. Resource availability
3. Roles and responsibilities 3. Staffing management plan
4. Project organization charts (updates)
5. Staffing management plan
Akram Al-Najjar, PMP.
Planning & Cost Control Manager
Akram_alnajjar@hotmail.com
Source: pmbok guide 2004 Slide 31 +20105394312
Inputs
1. Enterprise environmental factors
n Availability -
n Experience
n interests
n Cost
Negotiations
Acquisition
People outside the organization obtained to perform project
activities
Virtual teams
A group of People with a shared goal who fulfill their role
with little or no time spent meeting face to face.
Output
Project staff assignment
The assignment of people who will work on the
project, full-time, part time, or as needed
Resource availability
A schedule of time team members can spend
working on the project
Staffing management plan (update)
Due to promotions, retirements, illnesses,
performance issue, workloads, and expertise
Objectives:-
Objectives:-
Improve skills of team members.
Improve feelings of trust and cohesiveness among
team members in order to raise productivity
through greater teamwork.
Inputs
1. Project Staff
Outputs
assignments
1. Team performance
2. Staffing management
assessment
plan
3. Resource availability Akram Al-Najjar, PMP.
Planning & Cost Control Manager
Akram_alnajjar@hotmail.com
Source: pmbok guide 2004 Slide 38 +20105394312
11/20/2005
Output
Team performance assessment
Inputs Outputs
1. Organization process 1. Requested changes
assets 2. Recommended corrective
2. Project staff assignments actions
3. Roles and responsibilities 3. Recommended preventive
4. Project organization chart actions
5. Staff management plan 4. Organization process assets
6. Team performance (updates)
assessment 5. Project management plan
7. Work performance (updates)
information Akram Al-Najjar, PMP.
8. Performance reports Planning & Cost Control Manager
Akram_alnajjar@hotmail.com
Source: pmbok guide 2004 Slide 42 +20105394312
11/20/2005
Output
n Organization process assets (updates)
n
n?
Akram Al-Najjar, PMP.
Planning & Cost Control Manager
Akram_alnajjar@hotmail.com
Source: pmbok guide 2004 Slide 45 +20105394312