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WD Support / Warranty Services / End User / Advance Product Replacement for End User

Warranty Services
Advance Product Replacement for End User
RMA #82953663 has been created. You must attach our RMA label on your shipment. Please note that this is NOT a prepaid shipping label. Using our RMA label will expedite your RMA.

Print RMA Label (must be attached to your shipment)

To continue, please click on one of the following links: Create Another RMA Check warranty status Go to warranty services home Printable version of this page. Western Digital Return Material Authorization Proforma Invoice / Packing List RMA #82953663

29 August 2011

You have (30) days from the date that WD ships the replacement product(s) to you to return your defective product(s) to WD. If the product(s) is received by WD within (30) days, no charge will be assessed on your credit card. If product(s) is not received by WD within (30) days from the date WD shipped the replacement product(s) to you, WD will charge your credit card for the amount that was placed on hold when the RMA was issued. If the product is received after (30) days but within (120) days of shipment to you, and a charge has been applied, a credit will be issued less a non-refundable $20.00 processing fee. Product(s) received by WD after (120) days will not be accepted and credit will not be issued. Only products and quantities authorized and within attached packaging guidelines will be accepted. Please make sure that your RMA number is visible on 3 sides of the box. Make sure to place each hard drive in its own ESD bag and use a sturdy cardboard box. If this packing list is in error, please contact Western Digital prior to shipment. All products accepted by Western Digital for RMA processing will not be returned to you. All data on hard drives will be wiped out. Please make sure to backup the data on your hard drive(s) before shipment. Please make sure to read and follow the shipping and packing guidelines specified below. Incorrect shipping methods can cause a delay in processing your RMA. You agree to hold Western Digital harmless from any loss or damage discovered sixty (60) days after the date of this RMA. This period shall be considered to be a reasonable time within which to make any claim with respect to loss or damage arising out of this transaction. Replacement drives will be shipped to: SANDU BRANGA 1300 YONGE STREET SUITE 600 TORONTO ON M4T1X3 CANADA Value (Customs purposes only) 195.00 Total Value: USD $195.00 Ship your defective product to the address listed below, and clearly write the RMA number on three (3) sides of the box. RMA #82953663 Expires: 28 September 2011 Western Digital c/o DHL Global Forwarding (Canada) Inc. 6200 Edwards Boulevard Mississauga, Ontario L5T 2V7 Canada

Qty Product No. 1 WD5000YS-01MPB1

Serial No. WCANU2134265

Made in Thailand

Customs Information
HTS#8471.70.4065 only. In-warranty replacement product. Referenced value is shown for customs purposes only. No charge to customer.

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Please sign, date, and return with drive. I declare all information contained in this invoice to be true and correct. ______________________________ Signature Please follow the packing instructions on this page. _________________ Date

Returning your In-Warranty Western Digital hard drive for Warranty replacement:
A Return Material Authorization (RMA) number is required for every return shipment to WD. The applied Return Material Authorization number on the shipment must match the correct amount of units, model type and serial numbers. Use Western Digital approved packaging. Write your Return Material Authorization number on the outside of the box in bold letters letters. Use a traceable carrier that can provide a proof of delivery. (Keep these for your records.) Return Material Authorization numbers are valid for 30 days, from the date they are, issued. Remove and keep third party cases1, cables, brackets2, manuals, and diskettes. We cannot return these items to you.
1 A third party case/enclosure, is a non Western Digital external drive enclosure 2 Double-check and remove any mounting dongles/adapters attached to laptop drives (2.5 Scorpio drives).

WARNING: WD maintains serial number tracking. Any drive discovered to be stolen will not have the warranty honored, will not be returned to user and no credit or replacement will be processed or issued. All WARRANTY CLAIMS ARE VOIDED IF A PRODUCT IS RECEIVED UNDER ANY OF THE FOLLOWING CONDITIONS: A. Product was damaged during transport as a result of bad packaging B. Product damaged, modified, scratched, or opened C. Product has one or more WD labels removed or torn D. Product was shipped without proper ESD protection (except external drives) RMA Status: Once you have shipped us your drive, and for more information about your RMA you may check your RMA status online. You can also contact the Western Digital RMA Department or visit us online.

Packaging and Shipping Instructions.

Western Digital shall have no liability with respect to (a) data lost, regardless of the cause, (b ) data recovery services, or (c) data contained a b c in any Product placed in Western Digitals' possession. Western Digital is not liable for and has no obligation to pay for any cost associated with data recovery. Please read the following shipping instructions carefully. Product that arrives damaged in shipment, without an RMA number or without appropriate warranty information, will be, returned to the sender non-repaired. Products, damaged through neglect due to improper packaging or in shipment, will have the warranty voided and will be processed and returned to you non-repaired. Note: An example of improper packaging would be sending a product back in an envelope. Click here for additional examples of products Improperly packaged. process Only products and quantities authorized through the Return Material Authorization pr ocess will be accepted. If your RMA packing list is in error, ie. Wrong product description, wrong model number, wrong capacity please contact Western Digital Customer Support prior to shipment. Please call 1-800-ASK 4 WDC (275-4932). Not following these Packaging Shipping procedures to return Western Digital products may void your warranty. Click here to review the WD official warranty policy. Home Entertainment: WD TV Dock: Product Returns must include specific items, for warranty replacement. Click here for details of the items that must be returned. Mobile / Laptop Drive: If you are returning a Scorpio or mobile/laptop drive, please make sure you have removed any and all non-WD brackets from your drive. If a drive is sent to WD and has a non-WD bracket included, the bracket will not be returned. Most laptops include these kinds of brackets. Please check your laptop's user manual for additional information regarding these brackets. External Western Digital Enclosures: Do not remove the drive from the external enclosure. Return the drive in its original enclosure/plastic housing (without having been opened or dismantled, along with the power adapter). Please keep all software, manuals and interface cables. WARNING: Removing the hard drive from, a Western Digital single unit external enclosure, will void the warranty. Internal Hard drives: Remove and retain all add-on items (i.e., cables, software, adapters, dongles brackets, installation guides and/or rails) prior to shipment. We are not responsible for these items and cannot return them. We will only return the Western Digital items specified on the RMA. WARNING: Do Not remove the Ice Pack /Sled/Heat Sink attached to the VelociRaptor hard drive(s). If the drive is removed from the Ice Pack the warranty on the drive will be voided. (Only VelociRaptor blade models WD1500BLFS and WD3000BLFS are exempt.) All products require stable and sufficient packing material, needed to protect the p roduct from ESD (Electro Static Discharge) influences and possible damage during transport. Required Packaging Steps: A. Place drive in ESD (Electro Static Discharge) Bag (For internal drives only. Not using an ESD Bag will void the warranty on the drive.) B. Wrap with 2 inches of bubble wrap or non-movable foam cushioning C. Place in sturdy cardboard box. Do not use chipboard, as it is not strong enough to withstand the rigors of transit. Please make sure the corrugated carton is free from defects and is structurally sound. Note: Returning a WD hard drive in an envelope, will void the warranty.

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D. Please print out the RMA Label and affix on the box. Write the Return Material Authorization number on outside packaging, on three sides in bold print print.

E. When shipping multiple items, each item must be, packed as above, hard drive must not directly touch each other and cannot move inside the packaging. All products MUST be, packed in individual anti-static bags and in a sturdy cardboard box. Please utilize Western Digital original packaging when available. DO NOT USE peanuts or packing material that can shift or settle during transit. Warning: Returning a WD hard drive in an envelope, will void the warranty. Send your product to the address located in your RMA Premailer . Retain a record of your RMA number and all tracking/shipping Premailer. numbers for your records. This will allow Western Digital to better serve you with possible inquiries. Your Return Material Authorization number must be visible on 3 sides of the box. Any package sent in without an RMA number will be returned to you non-repaired. If you have multiple RMA numbers, send them in separate boxes (If you are sending multiple Return Material Authorization in a single Over Pack container, each Return Material Authorization number within the over pack carton, must be, individually, boxed with the specific Return Material Authorization number associated with that device, written on three sides of the box in bold print. Failing to follow these specific Over Pack instructions may possibly void the warranty and result in the product being returned to you "as is".) Use a traceable carrier. Use a traceable carrier for transport or a signed for service (i.e., Airborne, Fed Ex, UPS, U.S. Priority Mail, etc.) with the post office (European/Canadian customers only) as they provide you with a tracking number and proof of delivery. The cost of sending a drive to the returns service center for warranty service (also known as the return shipping cost), is paid by the customer. Western Digital pays for the return shipment (except for some Latin American countries). Western Digital will refuse any collect payment shipment. If upon arrival your products are out of warranty the shipment will be returned to you at YOUR COST and may be scrapped without further notice.

Western Digital Technologies Customs Requirements for International Customers.

International Customers: As a convenience to you, the Customs invoice (Pro Forma Invoice) or packing list provided may be used for Customs purposes. Please sign and date the form (when applicable) and include it with your shipment. WDC pays any duties/taxes incurred at Customs for the replacement product. Customer pays any duties/taxes incurred at Customs and must be sent via incoterm DDP or free domicile when shipping direct to WDC. Please contact your Customs and Excise Authorities regarding any excess Import/Export charges that your country may apply. WD will not pay for these extra charges. You may also ship the drive via your local post office, but we recommend you ship the package with recorded delivery. Customs Requirements: Commercial Invoice/packing slip (It can be hand written) Return Material Authorization Number (RMA) Estimated Value per Hard Drive = $200.00 Description (i.e. Model Number) Harmonized Tariff Schedule Number (HTS) = 8471.70.4065 The words: "In Warranty Replacement" are printed on the proforma. This acknowledges to customs that the drive is a replacement and not 'new'. Country of Origin. Country of Origin can be determined by matching the first two digits of the serial number with the chart below WT WS WM WR WC Singapore Singapore Malaysia United States Thailand

(Country of origin is also marked on the label on the top of the drive) Note: Note WD pays any duties/taxes incurred at Customs for the replacement product. Customer pays any duties/taxes incurred at Customs and must be sent via incoterm DDP or free domicile when shipping direct to WD.

Customs Information HTS#8471.70.4065 only. In-warranty replacement product. Referenced value is shown for customs purposes only . No charge to customer. Please sign, date, and return with drive. I declare all information contained in this invoice to be true and correct.

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______________________________ Signature

_________________ Date

Latin America
Drives Warranty Return Material Authorization Procedures for in warranty products from Driv es Western Digital, for End Users Mexico and Central America: Western Digital products being returned for warranty service, must be processed through our Returns facility in California. Warranty returns to Western Digital are to be shipped freight and customs fees paid by the customer. Western Digital is responsible for the freight, customs, and duty fee's for the replacement product. Brazil: Western Digital products can be returned through ISS Brazil, So Paulo SP Brasil. If the unit(s) are under warranty and to process your RMA Return correctly through ISS, the customer must check the shipment procedures on the ISS (Intelligent Storage Solutions Ltd.) web site www.issl.com.br Argentina: Western Digital products can be returned through ISS, Cuidad Autonoma de Buenos Aires www.issl.com.br. Caution: When returning Western Digital external enclosures, do not return the power supply as it cannot be returned to you. (per Government regulations). Note: Western Digital products being returned to ISS Brazil and Argentina must be delivered in person and/or shipped to ISS with prepaid freight and the customer is responsible for freight, duties and custom fee's for the replacement product. Warranty returns must be packaged properly (as described above) and have a valid WD RMA number on the outside of the box or the return is subject to refusal. Chile, Colombia, Paraguay, Peru, Uruguay and Venezuela In the above country's and for Any Latin America country not listed above, the Western Digital product must be returned through the distributor, reseller and/or the Original Place of Purchase. Product replacement for end user http://websupport.wdc.com/warranty/rmainfo.asp?custtype=end&lang=ls The customer should check the warranty in the Western Digital web site - www.westerndigital.com

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