QUESTIONNAIRE

The questionnaire was design for the senior and junior employees of the organization under study with a view to eliciting their responses on the variables of interest such as employees in the organization. Some of the questions were multiple in nature, some were with two choices (Yes or No) while some were open ended in design. The questions were asked in a very simple and straight forward manner in order not to give room for bias. The multiple choice questions gave the respondents the privilege of choice so as to exhaust almost all possible expectations which the respondent might not take into consideration in the first instance.

1. Please describe your position with the company.

1. 2. 3. 4. 5.

Strongly Disagree Disagree Undecided Agree Strongly Agree

6. How long have you worked for this company?

1. 2. 3. 4. 5.

Strongly Disagree Disagree Undecided Agree Strongly Agree

7. How long have you worked for this company?

1. 2. 3.

Strongly Disagree Disagree Undecided

4. 5.

Agree Strongly Agree

6. 1. 2. 3. 4. 5.

I have ready access to the information I need to get my job done.

Strongly Disagree Disagree Undecided Agree Strongly Agree

7. I am familiar with the mission statement put forth by my department

1. 2. 3. 4. 5.

Strongly Disagree Disagree Undecided Agree Strongly Agree

8. I agree with the mission statement put forth by my department.

1. 2. 3. 4. 5.

Strongly Disagree Disagree Undecided Agree Strongly Agree

9.

I am involved in decision making that affects my job.

1. 2. 3. 4. 5.

Strongly Disagree Disagree Undecided Agree Strongly Agree

10.Management has created an open and comfortable work environment

1. 2. 3. 4. 5.

Strongly Disagree Disagree Undecided Agree Strongly Agree

11.I know my job requirements and what is expected of me on a daily basis

1. 2. 3. 4. 5.

Strongly Disagree Disagree Undecided Agree Strongly Agree

12.I have received the training

1. 2. 3. 4. 5.

Strongly Disagree Disagree Undecided Agree Strongly Agree

13.I need to do my job efficiently and effectively Training is provided to enable me to do my job well
1. 2. 3. 4. 5.

Strongly Disagree Disagree Undecided Agree Strongly Agree

14. Management 1. 2. 3. 4. 5.

recognizes and makes use of my abilities and skills)

Strongly Disagree Disagree Undecided Agree Strongly Agree

15.I am treated with respect by management and the people I work with
1. 2. 3. 4. 5.

Strongly Disagree Disagree Undecided Agree Strongly Agree

16.I am encouraged to develop new and more efficient ways to do my work

1. 2.

Strongly Disagree Disagree

3. 4. 5.

Undecided Agree Strongly Agree

17.Employees work well together to solve problems and get the job done
1. 2. 3. 4. 5.

Strongly Disagree Disagree Undecided Agree Strongly Agree

18.Management is flexible and understands the importance of balancing my work and personal life
1. 2. 3. 4. 5.

Strongly Disagree Disagree Undecided Agree Strongly Agree

19.I would recommend others to work for this company

1. 2. 3. 4. 5.

Strongly Disagree Disagree Undecided Agree Strongly Agree

20.What changes, if any, do you feel need to made in your department to improve working conditions?
1. 2. 3. 4. 5.

Strongly Disagree Disagree Undecided Agree Strongly Agree

21. What

changes, if any, do you feel need to be made in the company to improve working conditions?
Strongly Disagree Disagree Undecided Agree Strongly Agree

1. 2. 3. 4. 5.

22.Leaders in my organization have clear expectations for how employees should treat each other and our customers/clients.
1. 2. 3. 4. 5.

Strongly Disagree Disagree Undecided Agree Strongly Agree

23.My job description clearly spells out my responsibilities for how I should treat other employees and our customers/clients.
1.

Strongly Disagree

2. 3. 4. 5.

Disagree Undecided Agree Strongly Agree

24.Leaders in my organization give employees the authority to make decisions and take actions to meet the needs and expectations of our customers/clients.
1. 2. 3. 4. 5.

Strongly Disagree Disagree Undecided Agree Strongly Agree

25.Employees in my organization, for the most part, accept responsibility to make decisions and take actions to meet the needs and expectations of our customers/clients.
1. 2. 3. 4. 5.

Strongly Disagree Disagree Undecided Agree Strongly Agree

26.Leaders in my organization are positive role models for how employees should treat each other and our customers/clients.
1.

Strongly Disagree

2. 3. 4. 5.

Disagree Undecided Agree Strongly Agree

27.

My superior encourages and allows me to work to the best of my abilities. I routinely set goals for myself and give my best at work and in my personal life.
1. 2. 3. 4. 5.

Strongly Disagree Disagree Undecided Agree Strongly Agree

28.My superior routinely gives me feedback on my performance, whether positive or negative.

1. 2. 3. 4. 5.

Strongly Disagree Disagree Undecided Agree Strongly Agree

29.Employees in my organization will often go beyond their job responsibilies to help another member of their team or organization.
1. 2. 3.

Strongly Disagree Disagree Undecided

4. 5.

Agree Strongly Agree

30.I believe that people in my organization, for the most part, work well together.
1. 2. 3. 4. 5.

Strongly Disagree Disagree Undecided Agree Strongly Agree

31.I know I will be supported by my superior if I go beyond my job description to help another employee in my organization.
1. 2. 3. 4. 5.

Strongly Disagree Disagree Undecided Agree Strongly Agree

32.My organization welcomes and encourages employees to think outside the box.
1. 2. 3. 4. 5.

Strongly Disagree Disagree Undecided Agree Strongly Agree

33.I believe that most employees understand the mission of our organization and how their work helps to serve that mission.
1. 2. 3. 4. 5.

Strongly Disagree Disagree Undecided Agree Strongly Agree

34.My superior asks me for feedback on his/her performance, whether positive or negative.
1. 2. 3. 4. 5.

Strongly Disagree Disagree Undecided Agree Strongly Agree

35.I frequently take the initiative to test out new ideas that might improve my work or the organization.
1. 2. 3. 4. 5.

Strongly Disagree Disagree Undecided Agree Strongly Agree

36.My organization involves employees in helping to set goals for the organization.
1.

Strongly Disagree

2. 3. 4. 5.

Disagree Undecided Agree Strongly Agree

37.For the most part, my organization hires people who have good relationship skills.
1. 2. 3. 4. 5.

Strongly Disagree Disagree Undecided Agree Strongly Agree

38.I am satisfied with the amount of information I receive about what is going on within ABC Co.
1. 2. 3. 4. 5.

Strongly Disagree Disagree Undecided Agree Strongly Agree

39.My direct supervisor explains my job assignments clearly

1. 2. 3. 4. 5.

Strongly Disagree Disagree Undecided Agree Strongly Agree

40.I receive feedback on how well I am doing10. Overall, I receive enough communication to be able to do my job.
1. 2. 3. 4. 5.

Strongly Disagree Disagree Undecided Agree Strongly Agree

41.I have a feeling of accomplishment in my work.

1. 2. 3. 4. 5.

Strongly Disagree Disagree Undecided Agree Strongly Agree

42.I feel that I am a respected and important part of ABC Co.

1. 2. 3. 4. 5.

Strongly Disagree Disagree Undecided Agree Strongly Agree

43.I feel that my work is important.

1. 2.

Strongly Disagree Disagree

3. 4. 5.

Undecided Agree Strongly Agree

44.All in all, I like my job.

1. 2. 3. 4. 5.

Strongly Disagree Disagree Undecided Agree Strongly Agree

45.I would recommend that my friends work for ABC Co.

1. 2. 3. 4. 5.

Strongly Disagree Disagree Undecided Agree Strongly Agree

46.Most employees in my organization enjoy their work.

1. 2. 3. 4. 5.

Strongly Disagree Disagree Undecided Agree Strongly Agree