Feature guide

August 2009

Update Service Pro

The perfect tool for updating your customers' phones

Prior to use, please see the important warranty information and terms for safe and efficient use provided separately. Please see the full User guide for important information, terms and conditions regarding your use of this device and the features profiled in this guide. Attention: Some of the services and features described in this document are not supported by all networks and/or service providers in all areas. Without limitation, this applies to the GSM International Emergency Number 112. Please contact your network operator or service provider to determine availability of any specific service or feature and whether additional access or usage fees apply. All illustrations are for illustration only and may not accurately depict the actual phone.

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Contents
Introduction..................................................................................4
Restarting Update Service Pro frequently............................................4 Compatible products..........................................................................4 Problems solved with an update.........................................................4 Software variants................................................................................4 Changes to phone content and software.............................................4 Update guidelines...............................................................................5

Starting to use Update Service Pro............................................5

System requirements..........................................................................5 Installing..............................................................................................5 Registering..........................................................................................6 Installing MIS-06.................................................................................6

Updating the phone......................................................................7

Updating the phone using MIS-06.......................................................7 Updating the phone using a compatible USB cable.............................7

Firewall settings...........................................................................7
Personal firewall..................................................................................7 Central firewall.....................................................................................7

Troubleshooting...........................................................................8
Starting Update Service Pro ...............................................................8 Common questions.............................................................................8

Trademarks and acknowledgements.......................................10

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Introduction
Update Service Pro provides a win-win situation for both retailers and consumers. The service is provided in your store, giving you an instant solution to the consumer's problem. This means that the consumer leaves your store satisfied, with a functioning phone since the time-consuming repair loop is removed. As a retailer, you can demonstrate a higher level of competence in your store. You can always offer the latest and best phone software to your customers and thereby increase customer loyalty. Consumers also have the opportunity to browse other products and to buy additional accessories while they are waiting in-store during the quick update procedure. You can use Update Service Pro with one of these accessories, depending on the type of phone you want to update: MIS-06 deskstand A compatible USB cable

Restarting Update Service Pro frequently

Update Service Pro is an online tool for updating software. Whenever you start Update Service Pro from your computer, any application updates are downloaded. You should therefore restart the program on a daily basis. To restart Update Service Pro Shut down the application and then start it again.

Compatible products
For a complete list of products that can be updated using Update Service Pro, go to www.sonyericsson.com/updateservicepro.

Problems solved with an update

An update of the phone software can solve problems that may occur after some time of use. Examples include if the phone hangs, slow menus and poor battery performance.

Software variants
Sony Ericsson produces many variants of each product, for different countries and languages. If you cannot update the software with Update Service Pro, it could be because the software has not been approved by the service provider, operator, or carrier.

Changes to phone content and software

Personal data
An update overwrites all the personal data, such as pictures and messages, and any settings saved to the phone memory. Make sure that all personal data stored in the phone memory is backed up before starting an update. Data stored on the memory card will not be affected.
Before using Update Service Pro on a phone, check with owner that all personal data and content has been backed up so that it can be restored. Advise that data which is not backed up will be lost. The owner is responsible for backing up any personal data or content in the phone prior to running Update Service Pro. Sony Ericsson is not responsible for any personal data or content lost or damaged due to running Update Service Pro or for content programming which prohibits backup and/or reloading.

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Backup guide
Depending on the phone model there are different options of backing up personal data. Contacts Bookmark Pictures* s Videos* Images* SIM card Memory card PC - PC Suite X X X X X X X X X X X X X Music* Text Ringtones* messages Applications* Games*

* Material protected by DRM cannot be backed up. Additional rights may have to be retrieved from the content provider. Applications and games may need to be re-installed after the update. For more information, go to www.sonyericsson.com/updateservicepro.

Update guidelines
Update Service Pro has been designed to update one phone at a time.

Starting to use Update Service Pro

Once you have checked that your system meets the requirements recommended, you can then install the application and register the software.

System requirements
To use Update Service Pro, your computer should have: Microsoft Windows 7 (32-bit or 64-bit) / Microsoft Windows XP Home or Professional with SP2 or later / Microsoft Windows Vista (32-bit or 64-bit) Pentium 4, 2.0 GHz or higher / AMD Athlon 5 GB of hard drive space free 512 MB RAM 1 USB 2.0 port An Internet connection of at least 0.5 Mbps and preferably one that is not shared with other computers Free access to www.sonyericsson.com/updateservicepro HTTP access to USP.exe Correct settings for the proxy server, if one is being used Correct firewall settings. For more information, see Firewall settings on page 7.
You need to have administrator rights on the computer.

Installing
1 2 3 4 5 To install Update Service Pro Go to www.sonyericsson.com/updateservicepro. Choose your region and select Download Update Service Pro here!. Save the application to your computer. Double-click the downloaded file to install Update Service Pro. Choose a language and select OK. Follow the instructions that appear.

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Registering
You need to register Update Service Pro before you can start to use it. Once you have registered, you can activate your subscription by contacting your local Sony Ericsson representative or Contact Center. You receive an email to the address specified that contains all of the information necessary for using Update Service Pro.
For information on filling in the registration form, see Registration form on page 6.

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To register Update Service Pro Start Update Service Pro on your computer. Select Sign up for Update Service Pro. A registration form appears. Complete the form and click Register.
If you enter the wrong user name and/or password five times in a row the account will be locked. Contact your local Sony Ericsson representative or a Contact Center to unlock it.

Registration form
Fill in the registration form to register Update Service Pro. You need to register to be able to use the application. Field User name* Email address* Company name* Street Postal code City* Country* *Mandatory information Information The username you want to use when you log on to Update Service Pro IMPORTANT! This is the email address to which all information regarding Update Service Pro will be sent. The name of the company that will use Update Service Pro The street location of the office where Update Service Pro is installed The postal code for the area in which the office is located The city in which the office is located The country in which the office is located

Installing MIS-06
MIS-06 may require specific hardware drivers. These are usually installed automatically when you connect the hardware. If you want to change to another port, the drivers must be installed again.

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To install MIS-06 Start Update Service Pro and log on. The application will download all the drivers necessary. Close Update Service Pro. Connect the USB cable to the computer. Connect the power cable to the MIS-06 and the mains. Follow the instructions that appear on your computer. Restart the application to finish the installation.
If the hardware wizard cannot locate the drivers automatically, they are available in C:\Program Files\Sony Ericsson\Update Service Pro\setup\drivers.

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Updating the phone

Updating the phone using MIS-06
Before you update the phone, make sure that: 1 2 3 The phone is fully charged. The power cable is connected to the MIS-06 and the mains. The USB cable is connected to the computer. The drivers necessary are installed. See Installing MIS-06 on page 6. To update the phone using MIS-06 Start Update Service Pro on your computer. Enter your User name and Password, mark the Remember Password check box and click Login. Follow the instructions that appear. When the software has been updated, the MIS-06 display light will light up.

Updating the phone using a compatible USB cable

Before you update the phone, make sure that: The phone is fully charged. The USB cable is connected to the computer. The drivers necessary are installed. If you are using a CDS-60 deskstand with a DCU-60 or DCU-65 cable, make sure that the charger is not connected to the deskstand. To update the phone using a compatible USB cable Start Update Service Pro on your computer. Enter your User name and Password, mark the Remember Password check box and click Login. Follow the instructions that appear.

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Firewall settings
Most computers have a firewall. Make sure that this is set correctly for Update Service Pro to be able to work.

Personal firewall
A personal firewall is often used if Update Service Pro is installed on a single computer. The firewall must allow Update Service to access the Internet.

Central firewall
A central firewall is often used in larger networks. Contact your IT organisation to provide you with one of these options: Free Internet access Access to USP.exe

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Troubleshooting
Starting Update Service Pro
I have lost or forgotten my password
If you have lost or forgotten your password, you can request a new one. 1 2 3 4 5 To request a new password Start Update Service Pro. Click Lost Password. Enter your username in the User name field. Enter the email address used when registering Update Service Pro, in the E-mail field. Click OK to send the request. You will receive your new password by email.

I get the message Unable to connect to the network, please check your network connection and try again
Make sure that: You are connected to the Internet. Your virus protection program and firewall allow USP.exe to access the Internet. Update Service Pro needs access to the Internet to work. The server may be down or malfunctioning. Wait a few minutes and try again. If the problem remains, contact your Sony Ericsson Contact Center.

Windows does not find the DCU-60 or DCU-65 USB cable

The USB cable does not have any active components. Windows will only find a phone that is attached while a specific key is pressed. The USB cable requires drivers to work, see Updating the phone on page 7.

The hardware wizard suddenly starts when I connect my phone, then nothing happens
When connecting a phone to the USB port of your computer for the first time, a USB driver needs to be installed. This driver is included in the installation package. After the installation is complete, you need to restart Update Service Pro.

Synchronisation software causes problems

The synchronisation software allocates the communication ports needed by Update Service Pro by default, causing it to malfunction. The synchronisation software should be configured to either release the ports or to shut down completely when you use Update Service Pro.

Common questions
How long does it take to update a phone?
A normal update takes about 515 minutes, depending on the Internet connection and the phone model. The size of the download package also differs depending on the phone model.

Do I ever need to update the Update Service Pro application manually?

No. Every time you start Update Service Pro from your computer, the application accesses the Internet, checks for updates and installs the updates available.

Is it possible to run Update Service Pro offline?

No. Update Service Pro is an online application and needs access to the Internet. 8
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How do I know if a new software version is available?

Start Update Service, connect the phone and the application will tell you if there is a newer version for the phone. This will take no more than one or two minutes.

Are there any benefits in reinstalling the same software on the phone?
Yes. This ensures that the software in the phone is optimal and it also repairs software that has been damaged through misuse.

Is it possible to change the language in a phone when using Update Service Pro?
No. It is only possible to update the phone with a newer version of the software.

Is the same Update Service Pro application used for all supported products?
Yes. You do not have to download a new application when you change phone model.

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Trademarks and acknowledgements

Use of internet services may result in charges under your wireless service plan. Consult your service provider. Your mobile phone has the capability to download, store and forward additional content, e.g. ringtones. The use of such content may be restricted or prohibited by rights of third parties, including but not limited to restriction under applicable copyright laws. You, and not Sony Ericsson, are entirely responsible for additional content that you download to or forward from your mobile phone. Prior to your use of any additional content, please verify that your intended use is properly licenced or is otherwise authorised. Sony Ericsson does not guarantee the accuracy, integrity or quality of any additional content or any other third party content. Under no circumstances will Sony Ericsson be liable in any way for your improper use of additional content or other third party content. DLNA and the DLNA logo are trademarks or registered trademarks of the Digital Living Network Alliance. Mac, Apple and QuickTime are trademarks or registered trademarks of Apple Computer, Inc. PLAYSTATION3 is a registered trademark of Sony Computer Entertainment Inc. Smart-Fit Rendering is a trademark or a registered trademark of ACCESS Co., Ltd. Bluetooth is a trademark or a registered trademark of Bluetooth SIG Inc. and any use of such mark by Sony Ericsson is under licence. The Liquid Identity logo, SensMe, BestPic, PlayNow, PlayNow arena, MusicDJ, PhotoDJ, TrackID and VideoDJ are trademarks or registered trademarks of Sony Ericsson Mobile Communications AB. TrackID is powered by Gracenote Mobile MusicID. Gracenote and Gracenote Mobile MusicID are trademarks or registered trademarks of Gracenote, Inc. WALKMAN and the WALKMAN logo are trademarks or registered trademarks of Sony Corporation. Cyber-shot and Smile Shutter are trademarks or registered trademarks of Sony Corporation. Wi-Fi and the Wi-Fi logo are trademarks or registered trademarks of the Wi-Fi Alliance. Lotus Notes is a trademark or a registered trademark of International Business Machines Corporation. Sony, Memory Stick Micro and M2 are trademarks or registered trademarks of Sony Corporation. Media Go is a trademark or registered trademark of Sony Media Software and Services. Google and Google Maps are trademarks or registered trademarks of Google, Inc. Wayfinder and Wayfinder Navigator are trademarks or registered trademarks of Wayfinder Systems AB. SyncML is a trademark or registered trademark of Open Mobile Alliance LTD. PictBridge is a trademark or registered trademark of Canon Kabushiki Kaisha Corporation. Ericsson is a trademark or registered trademark of Telefonaktiebolaget LM Ericsson. Adobe Photoshop Album Starter Edition is a trademark or registered trademark of Adobe Systems Incorporated in the United States and/or other countries. Microsoft, ActiveSync, Windows, Windows Media, Outlook, and Vista are registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. T9 Text Input is a trademark or a registered trademark of Tegic Communications. T9 Text Input is licenced under one or more of the following: U.S. Pat. Nos. 5,818,437, 5,953,541, 5,187,480, 5,945,928, and 6,011,554; Canadian Pat. No. 1,331,057, United Kingdom Pat. No. 2238414B; Hong Kong Standard Pat. No. HK0940329; Republic of Singapore Pat. No. 51383; Euro.Pat. No. 0 842 463(96927260.8) DE/DK, FI, FR, IT, NL, PT, ES, SE, GB; and additional patents are pending worldwide. This product is protected by certain intellectual property rights of Microsoft. Use or distribution of such technology outside of this product is prohibited without a licence from Microsoft. Firefox is a trademark or registered trademark of Mozilla Foundation. Safari is a trademark or registered trademark of Apple Inc. Content owners use Windows Media digital rights management technology (WMDRM) to protect their intellectual property, including copyrights. This device uses WMDRM software to access WMDRM-protected content. If the WMDRM software fails to protect the content, content owners may ask Microsoft to revoke the software's ability to use WMDRM to play or copy protected content. Revocation does not affect unprotected content. When you download licences for protected content, you agree that Microsoft may include a revocation list with the licences. Content owners may require you to upgrade WMDRM to access their content. If you decline an upgrade, you will not be able to access content that requires the upgrade. This product is licenced under the MPEG-4 visual and AVC patent portfolio licences for the personal and noncommercial use of a consumer for (i) encoding video in compliance with the MPEG-4 visual standard ("MPEG-4 video") or the AVC standard ("AVC video") and/or (ii) decoding MPEG- 4 or AVC video that was encoded by a consumer engaged in a personal and non-commercial activity and/or was obtained from a video provider licenced by MPEG LA to provide MPEG-4 and/or AVC video. No licence is granted or shall be implied for any other use. Additional information including that relating to promotional, internal and commercial uses and licensing may be obtained from MPEG LA, L.L.C. See http://www.mpegla.com. MPEG Layer-3 audio decoding technology licenced from Fraunhofer IIS and Thomson. Java, JavaScript and Java-based trademarks and logos are trademarks or registered trademarks of Sun Microsystems, Inc. in the U.S. and other countries. End-user licence agreement for Sun Java Platform, Micro Edition. 1. Restrictions: Software is confidential copyrighted information of Sun and title to all copies is retained by Sun and/ or its licensors. Customer shall not modify, decompile, disassemble, decrypt, extract, or otherwise reverse engineer Software. Software may not be leased, assigned, or sublicenced, in whole or in part. Restricted Rights: Use, duplication or disclosure by the United States government is subject to the restrictions as set forth in the Rights in Technical Data and Computer Software Clauses in DFARS 252.227-7013(c) (1) (ii) and FAR 52.227-19(c) (2) as applicable. Other product and company names mentioned herein may be the trademarks of their respective owners. Any rights not expressly granted herein are reserved. All illustrations are for illustration only and may not accurately depict the actual phone.

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August 2009 Publication number: 1232-3702.2 This Feature guide is published by: Sony Ericsson Mobile Communications AB, SE-22188 Lund, Sweden Sony Ericsson Mobile Communications AB, 2009 All rights reserved. In conjunction with your personal use of the device, you are hereby granted a licence to download and/or print a copy of this document. Any rights not expressly granted herein are reserved.

This document is published by Sony Ericsson Mobile Communications AB or its local affiliated company, without any warranty*. Improvements and changes to this text necessitated by typographical errors, inaccuracies of current information, or improvements to programs and/or equipment, may be made by Sony Ericsson Mobile Communications AB at any time and without notice. Such changes will, however, be incorporated into new editions of this document. Printed versions are to be regarded as temporary reference copies only. Please see the full User guide for important information, terms and conditions regarding your use of this device and the features profiled in this guide. *All implied warranties, including without limitation the implied warranties of merchantability or fitness for a particular purpose, are excluded. In no event shall Sony Ericsson or its licensors be liable for incidental or consequential damages of any nature, including but not limited to lost profits or commercial loss, arising out of the use of the information in this document.