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SENDING
FAMILY
a. Do you remember Deidre from

A PACKAGT

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the Listening section? Later, she called her mother-in-lavt back and left the following voice mail message" Flead the message and complete it rryith the nhrases

below.

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l']l lqqve this nrssgs * you had it specially wrapped * you haven't heard froln me pacel of clothes ycu senl

the baby keeps me busy" I guess you're not home right now so

.'i-t:.:l(--. lii'ii,":---.rr, *-.-i- arrived safely The {3) 1.. r .,1 t :' and as {4) Jr, I ri Ilr,:..-il - '-; ':.:,i , the baby had great fun opening it by himself. The
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clothes are beautiful and I'nr going to try them on him right now. l'll catch you later. Bye.
b.

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Copyright O 2010 Edusoft Ltd.

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c.

Dedre received $ome more voice mail messages on her answering machine. When she phoned the people back, she had to leave voice mail messages herself" Match Deidre's messages with the replies that she gave.
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*nl;;r*$ from the Little Bookworm Children's

a. This is a message for Mrs. Deidre Thomas

and send them on vC)ursell'/ .(

Bookshop. The baby books you ordered have arrived. Would you like us to bill you

* or da you f:refer to conro

in to the shop and pick them up

b. Hi Deidre. This is Mrs. tlodriguez. your neighbor from upstairs. A parcel of i:aby
clothes arrived for you when you were out this morning. The delivery man asked me to sign for the package. You can conle up and collect it any time today, but not tomorrow because I'm going oui for the day"

Hello, Deidre? lt's your Mum speaking. I've sent you a package containing some toys for the baby and some clothes for you. Let me know when you get it and if you like the presents. You can always send them back to the shop and change thern if you

don't like anything. Talk to you soon.

***r*'s

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1" lli, it's Deidre fror:r downstairs. Thanks so much for taking my parcel. l'll come by later
today to take it from you

if that's convenient.

2. This is Mrs. Thonras speaking. I'm glad the iroks I ordered have finally arrived. l'll pop
into the shop sometime this week to get them, so don't bolher sending them nn to me"

3.

Murr"l, I haven't received anything yet. When did you send the parcei? | hope it hasn't got

lost in the post. We're in this evening, s0 try to give me a call so \ue can talk. Bye for
n0w.

d. With a partner, role-play a short phone conversation between Deidre and one of the people from c.

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Copyright O 20'l 0 Edusoft Ltd

REAoi*i6

SENDING A PACKAGE
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a, Did you under$tand the instructions for sending a package

in the Reading section? Here are some post affice instructions for preparing packages before you send them. Bead the instructinns and then write the headings from the next page above the correct paragraphs.

SIMPLT STEPS FON PREPARINC A PACKAGE

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you are sending could be esily darnaged. it should be packed in a box. Choose a box with enough room fo cushioning nlaterial around the cntents. ti you are reusing an old box, make sure that you cover all the previous labels and addresses with heavy black pen or siicky labels. lt is also good iea b include la.bel inside the box with the address where youi prcel is to be seni.

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ue piacJ ill around the object to be ient. You can use old newspaper, pacing paper or bubble wrap. Close and shake the box to see if you have enough cushioning. lf you hear the object moving, teril you need. to ad{ sommore cushioning.

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P""ekaqe

The box should be sealed witf2-inch-wide {5 cm) adhesive tape. You should rrso special packing tape; which is stronger than regular tape. Don't use string because t gan get caught in the machines that the post offic.e use$ for p ll -fu"x1-ilft#..,.1 Write clearly on the front of the paclrage the complete narn and address of the person to whom you are sending the package. On the back you should write your own name and address, in case the pckage gef$ /ost. You should always try to include the coneCt postal
code" {6i

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lf you know how much your pack$e weighs and you have the correct number of sfarnps, il can be dropped into a post office collection box. lf your package contains something valuable. it should be sent registered mit so that you nve a record if your parcel doesn't arrive. To senJ a parcel registered mail. you must

takeittothepostofficeandfilloutaspecia|form.

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Copyright O 2010 Edusoft Ltd

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Headings

1 a. Sealing the Fackage

7 b. Cushioning the Contents

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c. Writing the Address t d. Using a Box 5 e. Bringing the Package

to the Post Office and phrases in italics from the text.

b. Match the words and phrases below with words

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6. delivered 7. postage

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B. wrappingpaper

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Fepe,

Mateh the different kinds of postal services to their definitions.

regular airmail o-$$faeeffiarf

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e4pressnil o registered mail

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1. This is the slowest kind of delivery, but it is also the cheapest.

turlne m^iL

2. This is most popular way to send mail. re-gulaor airnei I 3. lf you want to send a package or a letter quickly, you should use this seruice. X$t r4ai i 4. lf you are sending something important and want to be sure it won't get lost, it is a good idea to use this service. r-egisj.ereJ
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d. Close your book and practice giving your partner instruction$ on preparing and sending

package.

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Copyright
@

2010 Edusoft Ltd

AIRMAIL TO TOKYO
a.
Do you remember the dialogue, "Airmail to Tokyo"? Use the ehoices in italics to complete the dialogue between a post-office clerk and someone who is sending a package.

Customer: I'd like to send this package ar'rmal I surface mal / special delivery ly!4gg!!gt
Bangalare

&

nr*r,

Sydney"

Clerk: Clerk: Clerk:

Sure. Let's see. lt weighs 15 paunds

10 paunds / 5 pounds. That's $$0 /

/ $4.50.

Customer: Sorry. How much did you say?

$3A

/W5 / $4.5A, Ma'am I

Sir.

Customer: How long will it take to get there?

lt'll be there in about twenty

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fwo days.

b. Role-play your dialogue with a partner.

Take turns

to be the customr and the clerk.

c.

Mark whch of the following sentences a post-office clerk would say and which a cu$tomef would say" *,*,,.,

Customer ili ',

d'r

Clerk

1'Howmuchdoesitcosttosendthisspecialde|ivery?,/,u

wrapped. 3. Would you like to send this registered mail? 4. Will this parcel arrive by the weekend? 5. That will be six dollars, ninety-five.
2. This package should be better

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6. l'd like some stamps and an extra-large envelope, please.

7. Shall I weioh that for

V" "

vou?

d. Write a dialogue between a customer and a" and c. to help you.

Customer:
Clerk:

a post-office clerk. Use the words and phrases from

Thi: pxkaqe sh*v{d be

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hs,lter- hr4",pe

Customer:
Clerk:

n'd ll.r'-en u s{nps and eftr.*lat

Customer:
Clerk:

Unit

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Copyright O 2010 Edusoft Ltd

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a.

PASSIVE VOICF: MCDALS

Read the following instructions from the post office about reporting a lost package. Underline the modals in the Passive Voice.
. t-.

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Reporting a Lost

Yo.1

must attaclr a lettr or statement from the persn who was supposed to receive theietter.
n

7. Evldence, such as a shles receiOt, sfioulO also ne pfoviOed,

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to prove the value of your

b. Match the beginning of the instructions

in A with the end of the instruction in B.

B

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1, lf you d*n't wrap y*ur parc*l properly,-, h

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it could be damagecl.

a, it will have to kre weighed at the post oifice"

it mu*t b* sent by registered mail.

2, l{ yau dcnlt put the correct postal code, 4 3. lf you want your parcel to arrve quickly, { ' 4. lf you have a heavy package,
arnves, _L__
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fl ;t should be sent express.

wrong F. your parcel might be setll to the address.

5. lf you want to make sure that your package

d. Exchange instructions with a partner.

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