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The Changing Role of

Maintenance
by
Professor John Sharp
COrE Research Group, University of Salford,
UK

www.ipamc.org
Professor John Sharp, University of Salford, UK
“The changing role of maintenance”
Where I come from

Salford/
Manchester

Salford is 320km North


of London www.ipamc.org
Professor John Sharp, University of Salford, UK
“The changing role of maintenance”
Professor John Sharp
• Apprentice trained (Rolls Royce Aero Engines)
• Mechanical Engineering first Degree
• Chartered Mechanical Engineer
• Doctorate by research
• Management Experience (Textiles & Unilever)
• Facilitating and Consultancy
• On-going research into Organisational Excellence

• 16 years education
• 16 years in industry (Sponsored Degree and PhD)
• 17 years at Salford
www.ipamc.org
Professor John Sharp, University of Salford, UK
“The changing role of maintenance”
Organisational Excellence

Organisational Excellence (high


performance) is achieved by an
organisation when it unleashes the
potential of all its employees toward
their stakeholders’ shared purpose.

www.ipamc.org
Professor John Sharp, University of Salford, UK
“The changing role of maintenance”
Research Activities
– People Process Interface
– Process Based Management (quality and
operations [maintenance])
– Development of employees & organisations
– Corporate Social Responsibility (CSR)

leading to
High performance teams
& organisations. www.ipamc.org
Professor John Sharp, University of Salford, UK
“The changing role of maintenance”
Maintenance Evolution
1940 1950 1960 1970 1980 1990 2000

Perception Necessary Technical Profit Positive


Evil specialisation Contributor Co-operation
Maintenance Breakdown Preventive Predictive (CBM) TPM RCM Lean Strategic
Strategies
Global Economy Post-war boom Oil Crisis Recession Global
External Influences Technology focus Market focus Customer focus

Maintenance is changing its role as it contributes to its


organisation supplying quality products and services, thereby
adding value.
www.ipamc.org
Professor John Sharp, University of Salford, UK
“The changing role of maintenance”
Influences on Changing Roles of
Maintenance
• Technological Knowledge and Experience
(Design)
• Maintenance Strategies (PM, CBM, RCM,
TPM, Design Out, Lean, etc)

• Partnering (Contracting/Outsourcing)
• Maintenance Management
• Data (analysis, IT/IS)
• Maintenance Processes (added value)
www.ipamc.org
Professor John Sharp, University of Salford, UK
“The changing role of maintenance”
Agility in Maintenance Management

Agility will become very important in industry


over the next few years. Agility can be
described as:-

“Ability to thrive in a continually and


unpredictably changing environment while
operating in a competitive climate”
(Kidd, 1994)
www.ipamc.org
Professor John Sharp, University of Salford, UK
“The changing role of maintenance”
Agility in Maintenance Management
• Knowledge Management
• Effective Information Systems
• Effective Enterprise Integration
• Real-Time Plant Management
• Waste Management and Elimination
• Change and Risk Management
• (Quality Focus [Customers])
www.ipamc.org
Professor John Sharp, University of Salford, UK
“The changing role of maintenance”
Six Key Enablers for
Maintenance Agility

Effective
Information
Systems
Knowledge
Management

Taking into
Effective
Change Enterprise account the human
and Integration
Risk Management aspects
Waste
Management and
Elimination

Real -Time
Plant
Management

www.ipamc.org
Professor John Sharp, University of Salford, UK
“The changing role of maintenance”
The Changing role of Maintenance
requires additional skills
(Competencies)

www.ipamc.org
Professor John Sharp, University of Salford, UK
“The changing role of maintenance”
The Traditional Maintenance
Engineer
• Time served (apprentice
trained artisan)
• “Hands-on”
• Fire-fighting
• Vocational Qualification
• Command & Control.
www.ipamc.org
Professor John Sharp, University of Salford, UK
“The changing role of maintenance”
Maintenance Engineer for the Future
From This To This

Plan

A P FOG
Strategy
Firefighting

C D

www.ipamc.org
Professor John Sharp, University of Salford, UK
“The changing role of maintenance”
Maintenance Engineer
for the Future
• Higher Qualification (Degree or Masters)
• Information (IT)/Data
Analysis (FOG)
• Facilitator/Co-ordinator
• Communication
• Systems knowledge
• Process thinking.
Management Staff
Control Autonomy

www.ipamc.org
Professor John Sharp, University of Salford, UK
“The changing role of maintenance”
Change of Skills/Competence
Skills Delegated to New Skills Required by
Operators Maintenance Engineers
• Cleaning • Delegation
• Facilitation/Teams
• Bolting
• Problem Solving
• Oiling
• Continuous Improvement
• Monitoring
• Managing Change (taking on
• Reporting board new techniques)
• Basic Maintenance • Resource Management
Skills/Competence • IT/Data analysis

Role of outsourcing?
www.ipamc.org
Professor John Sharp, University of Salford, UK
“The changing role of maintenance”
Continuous Improvement in Maintenance

Strategy
& Maintenance
Planning Operations

Continuous
Improvement Performance
Projects Measurement

www.ipamc.org
Professor John Sharp, University of Salford, UK
“The changing role of maintenance”
Typical Plant Spend versus Performance

+
Annual
Maintenance
Spend X
(Dollars, £ etc)

Plant Performance
(Output etc.) +
www.ipamc.org
Professor John Sharp, University of Salford, UK
“The changing role of maintenance”
Typical Plant Spend versus Performance

+
Annual
Maintenance
Spend X

Plant Performance
(Output etc.) +
www.ipamc.org
Professor John Sharp, University of Salford, UK
“The changing role of maintenance”
Typical Plant Spend versus Performance

+
Annual
Maintenance
Spend X

Plant Performance
(Output etc.) +
www.ipamc.org
Professor John Sharp, University of Salford, UK
“The changing role of maintenance”
Changing Roles

Maintenance staff will have to face the challenges of


gaining new:

• Knowledge
• Professionalism
• Competencies
• Values

www.ipamc.org
Professor John Sharp, University of Salford, UK
“The changing role of maintenance”
Industrial-Academic
Collaboration

• TCS (now KTP) in UK


• University of Salford + T Bolton
• Graduate in company (p/t MSc)
• Applied modern maintenance
• 1700 ton extruder = downtime 200 yr old
7.5% to 4.6% company
• 50% increase in output with a 500 employees
50% Profit Increase
(Maintenance budget increased
by 9%)
£ www.ipamc.org
Professor John Sharp, University of Salford, UK
“The changing role of maintenance”
CONCLUSIONS
The role of maintenance is changing and that
means that the role of maintenance personnel
(managers, engineers and tradesmen) will also
have to change in order for organisations to provide
products and services in a global economy.

Competencies of maintenance personnel (people


and processes) will have to be enhanced in order to
meet the new global challenges.
www.ipamc.org
Professor John Sharp, University of Salford, UK
“The changing role of maintenance”
Thank you for your attention.

Questions ? www.ipamc.org
Professor John Sharp, University of Salford, UK
“The changing role of maintenance”

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