Questionnaire on ERP Implementation Issues Please select only one check box for each question 1-Strongly disagree,

2-Disagree, 3-Uncertain, 4-Agree, 5-Strongly agree

Please mention the number in the box, which best represents your satisfaction level (Your point of view will be kept confidential and will be used for general analysis) I. 1 2 3 4 5 6 7 8 9 10 11 Human resource planning according to ERP 1 2 3 4 5

Automation, using SAP under ERP tool for HR module is beneficial for SAIL An ERP integrates the other departments in SAIL The Introduction of ERP tool increased the efficiency of the HR management ERP can help in better decision-making as a HR manager An ERP System has increased the productivity and efficiency of the employees An ERP helps a HR manager to track employee status The ERP helps you in faster completion of your daily routine tasks Report generation is much simpler using the ERP tool The information in the ERP detailed is structured and accurate All the modules of SAP are useful for the HR management An ERP improves the effectiveness of an HR manager in performing his job. II. Careful selection of the appropriate package (SAP) 1 2 3 4 5

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The SAP under ERP is easy to use Navigating through the toolbars and menus in SAP is easy I will be able to learn all modules that is offered in the SAP The contents of the menus and the toolbars SAP match my needs Getting started with this version of SAP is easy The SAP is satisfying to use Introduction of SAP is indeed a futuristic step for the organization Different departments are integrated through the SAP I am optimistic of the future of SAP in SAIL I would recommend an ERP such as SAP for an organization Hiring of employees has become much easier using SAP. III. Employee attitudes 1 of 3 1 2 3 4 5

Questionnaire on ERP Implementation Issues 1 2 3 4 5 6 7 8 9 10 The ERP intuitive enough for people with wide range of different skill levels Managing the organization structure of my department using ERP is much easier The ERP has increased the employee satisfaction and productivity and enable better choices for employees SAP ensures that personal information such as dependants, addresses and emergency contacts stay up to date The promotions in the department I work in have been fair and result-oriented I got sufficient compensation for the work I do in the company I have great job satisfaction using ERP tool The management is easily accessible with the help of ERP tool The companys mission is easily achievable with ERP tool The work environment and coordination among staff using ERP tool is satisfactory IV. User training and education The level of education and training provided, regarding SAP is adequate SAIL has well qualified number of trainers to train employees Adequate no. of employees are accepting the new processes and procedures Sufficient financial support is provided for training by SAIL Sufficient training and education of various modules of SAP is provided The performance of employees have increased after training and education The overall efficiency and production have increased after training and education V. Process management 1 2 3 ERP provides a documentation of the process and production of products Using SAP, the process is flexible with medium changes in volume and delivery dates related to the supply of product Using ERP tool, the replacement of the products and process if they are found defective or damaged is easy 1 2 3 4 5 1 2 3 4 5

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VI.
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Top management support

Top management had an acceptable performance in ERP implementation during planning level During control level the degree implementation is appreciable of support by top management in ERP

Support or commitment from top management in ERP implementation is appreciable

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Questionnaire on ERP Implementation Issues 4 5 To great extent the top management made the capital/money and human resources available to ERP implementation in my firm To great extent the top management is familiar with the ERP systems functionalities and its potential benefits to business

VII.
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Project management

The scope of the project management using ERP package is bright Using ERP package, project management process in existence is perfect ERP package gives the regularly evaluation of progress of projects The data collection during the project for future reference using ERP package is reliable and accurate The guidelines provided by ERP tool for project organization and quality assurance of a product is appropriate VIII. Ongoing vendor support Your ERP vendor undertake benchmarking and integrate the best practices in all your operations and processes The products and services provided for your company by your ERP vendor is appreciable Sufficient care is taken by your ERP vendor for the shipping of the manufactured products
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